MAESTRIA EN GESTION DE LA TECNOLOGIA EDUCATIVA UNIVERSIDAD DE SANTANDER
EVALUACION DE LA CALIDAD DE LA TECNOLOGIA EDUCATIVA
ENSAYO
NOHORA ROCIO HERNANDEZ JAIMES
NOVIEMBRE 25 DE 2016 BUCARAMANGA
INTRODUCCION
En los úl!"os #$os l# %#l!& s' (# %on)'*!&o 'n l# sol+%!,n # los -*o.l'"#s /+' -*'s'n#n l#s '"-*'s#s %#l!& *'-*'s'n# 'n +n #(o**o 'n !'"-o %osos lo*#n&o +n# "#o* '3!%#%!# *'n#.!l!&4 L# %#l!& s' -+'&' &'3!n!* %o"o 'l %on+no &' -*o-!'&'s %#*#%'*s!%#s &' +n -*o&+%o o s'*)!%!o /+' l' %on3!'*'n %#-#%!& &' s#!s3#%'* n'%'s!&'s +sos -*'3'*'n%!#s &' %+"-l!* %on '7-'%#!)#s 'n 'l %ons+"!&o*4 L# !n&+s*!# &' &'s#**ollo &' so38#*' no s' #l'# &' 's# *'#l!&4 L# %#l!& &'l -*o&+%o so38#*' 's +n# -*'o%+-#%!,n %# )'9 "#o* 'n 'l :".!o !n3o*":!%o %+os *'s+l#&os !n"'&!#os s' #-*'%!#n 'n os l#s #%!)!&'s 'n &on&' s' +!l!%'n %o"-+#&o*#s. Es' 'ns#o !'n' %o"o o.'!)o -*'s'n#* l#s &'.!l!&'s &' l# no*"# ISO ;126 -#*# 'llo )#l' l# -'n# "'n%!on#* .*')'"'n' #l+nos #s-'%os &' l# no*"#4 A -#*!* &' 'll#s %on 'l #-oo &' l# !n)'s!#%!,n &' o*os #+o*'s s' "'n%!on#*:n l#s &'.!l!&'s 'n%on*#s4
ENUNCIACI
El -*o.l'"# 's /+' l# "#o*# &' l#s %#*#%'*s!%#s /+' &'3!n'n #l so38#*' no s' -+'&'n %+#n!3!%#* 3:%!l"'n'4 L# ISO ;126 s' .#s# 'n /+' 'l o.'!)o no 's n'%'s#*!#"'n' #l%#n9#* +n# %#l!& -'*3'%# s!no l# n'%'s#*!# s+3!%!'n' -#*# %# %on'7o &' +so # l# (o*# &' l# 'n*'# &'l +so &'l so38#*' -o* -#*' &' los +s+#*!os 's n'%'s#*!o %o"-*'n&'* l#s n'%'s!&'s *'#l's &' los +s+#*!os %on #no &'#ll' %o"o s'# -os!.l'4
R#9on's -o* l# %+#l s' &'3!n'n los s!+!'n's #s-'%os &' %#l!&> !n'*n# ?"'&!.l' # -#*!* &' l#s %#*#%'*s!%#s !n*ns'%#s %o"o 'l %,&!o 3+'n'@ '7'*n# ?"'&!.l' 'n 'l %o"-o*#"!'no &'l -*o&+%o %o"o 'n +n# -*+'.#@ 'n +so ?&+*#n' l# +!l!9#%!,n '3'%!)# -o* -#*' &'l +s+#*!o@4
El o.'!)o &' 's# no*"# ISOIEC ;126 's -*o-on'* +n "o&'lo &' %#l!& /+' s!*)# %o"o 'l'"'no %'n*#l 'n +n -*o%'so &' ')#l+#%!,n &'s&' &!3'*'n's %*!'*!os #so%!#&os %on #&/+!s!%!,n *'/+'*!"!'nos &'s#**ollo +so ')#l+#%!,n so-o*' "#n'n!"!'no #s'+*#"!'no &' l# %#l!& #+&!o*# &' so38#*'4
S!n '".#*o no 's#.l'%' 'l "o&o 'n /+' s' (# &' &''*"!n#* los *'/+'*!"!'nos &' %#l!& ?!n'*n# '7'*n# o 'n +so@ *'l')#n's -#*# 'l -*o&+%o # %ons*+!*s' #"-o%o 's#.l'%' %o"o &''*"!n#* los n!)'l's 's-'*#&os 'n l#s "*!%#s # +s#*s'4
E=OSICI
Al+nos %on%'-os &' %#l!& 'n%on*#&os> =*o-!'& o %on+no &' -*o-!'&'s !n('*'n's # +n o.'o /+' -'*"!'n #-*'%!#*lo %o"o "'o* !+#l o -'o* /+' o*os o.'os &' s+ 's-'%!' ?DRAE> D!%%!on#*!o &' l# R'#l A%#&"!%# Es-#$ol#@ Con+no &' -*o-!'&'s &' %#*#%'*s!%#s &' +n -*o&+%o o s'*)!%!o /+' l' %on3!'*'n %#-#%!& -#*# s#!s3#%'* n'%'s!&'s '7-*'s#s o !"-l%!#s4 ?ISO 02>1;;@ G*#&o 'n 'l /+' +n %on+no &' %#*#%'*s!%#s !n('*'n's %+"-l' %on los *'/+!s!os4 ?ISO ;000> 2000@
L# %#l!& &'l so38#*' 's 'l %on+no &' %+#l!&'s /+' lo %#*#%'*!9#n /+' &''*"!n#n s+ +!l!& '7!s'n%!#4 L# %#l!& 's s!n,n!"o &' '3!%!'n%!# 3l'7!.!l!& %o**'%%!,n %on3!#.!l!& "#n'n!.!l!& -o*#.!l!& +s#.!l!& s'+*!& ' !n'*!&4 L# %#l!& &'l so38#*' 's "'&!.l' )#*# &' +n s!s'"# o -*o*#"# # o*o4 Un so38#*' ('%(o -#*# ''%+#*s' +n# sol# )'9 no *'/+!'*' 'l "!s"o n!)'l &' %#l!& "!'n*#s /+' +n so38#*' -#*# s'* '7-lo#&o &+*#n' +n l#*o !'"-o n'%'s!# s'* %on3!#.l' 3l'7!.l' -#*# &!s"!n+!* los %osos4 L# %#l!& &'l so38#*' -+'&' "'&!*s' &'s-+s &' 'l#.o*#&o 'l -*o&+%o4 ='*o 'so -+'&' *'s+l#* "+ %ososo s! s' &''%#n -*o.l'"#s &'*!)#&os &' !"-'*3'%%!on's 'n 'l &!s'$o -o* lo /+' 's !"-*'s%!n&!.l' 'n'* 'n %+'n# #no l# o.'n%!,n &' l# %#l!& %o"o s+ %on*ol &+*#n' os l#s '#-#s &'l %!%lo &' )! &'l so38#*'4
El 's:n* ISO ;126 -*'s'n# #l+n#s &'3!%!'n%!#s # l# (o*# &' ''%+#*lo lo /+' &!3!%+l# s#.'* 'l n!)'l #&'%+#&o -#*# "'&!* %+#n!#!)#"'n' %# %#*#%'*s!%# lo /+' s+-on' 'non%'s /+' %# '"-*'s# F&'&!%# # -*o&+%!* so38#*' *#.#' 'n
's#.l'%'* s+ "o&'lo &' %#l!& /+' l' -'*"!# )#lo*#* 'l n!)'l &' '7%'l'n%!# &' s+s -*o&+%os 'n 'l /+' &'.'*:n !n%l+!*s' !ns*+"'nos &' "'&!%!,n /+' -'*"!#n %#l!3!%#* %+#n!#!)#"'n' %# +n# &' l#s %#*#%'*s!%#s F?IGUEROA 2012@
ARGUMENTACI
FD'-'n&!'n&o &' los &!s!nos !-os &' #-l!%#%!on's l#s "*!%#s -o&*:n )#*!#* # /+' #+n/+' l#s %#*#%'*s!%#s '7-+'s#s son %o"+n's # l# o#l!& &' los -*o&+%os %# so38#*' -#*!%+l#* *'/+!'*' +n# ')#l+#%!,n 's-'%3!%# ?ABUD IGUEROA 2012@
FA%+#l"'n' l# ISO (# *'%ono%!&o l# n'%'s!& &' s'+!* "'o*#s # l# no*"# ISO ;126 -*!n%!-#l"'n' %o"o *'s+l#&o &' los #)#n%'s 'n 'l %#"-o &' '%nolo#s &' l# !n3o*"#%!,n los %#".!os 'n "'&!o #".!'n'4 =o* lo #no l# ISO 's: *#.##n&o 'n l# -*,7!"# 'n'*#%!,n &' 's:n*'s &' %#l!& &' -*o&+%os &' so38#*' /+' s' &'no"!n#*: R'/+!s!os &' %#l!& &' -*o&+%os &' so38#*' E)#l+#%!,n ?ISO 25000@4 Es# s'*!' &' no*"#s *''"-l#9#*: l# #%+#l ISO ;126 l# s'*!' ISO 15;
Co"o %o"-l'"'no # l#s #n'*!o*'s &'3!%!'n%!#s &' l# no*"# ISO ;126 "'n%!on#s s' &'s#%#n &'l &o%+"'no FAn In)'s!#!on o3 (' '#n'ss's o3 (' ISO ;126 In'*n#!on#l S#n*& l#s s!+!'n's> ?AlK +#!s( 200;@ L# '*"!nolo# &'.' s'* #*"on!9# %on l# ISO Vo%#.+l#*!o In'*n#%!on#l &' .:s!%o
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'n'*#l T*"!nos &' M'*olo#4
L#s "*!%#s 'n ISO ;126 -#*'s 2 son %o"-l'#"'n' 3+s!on#s &'.'n s'*
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%l#s!3!%#s 'n .#s' los !n&!%#&o*'s &'*!)#&os &' 's#* #l!n'#&os %on l# ISO 15;;
Es &' s'$#l#* /+' los *#nos &' los *'s+l#&os &' "+%(#s &' l#s "*!%#s &' l#
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no*"# ISO ;126 son 'n*' 0 14 =o* lo #no 's 3:%!l &' %on)'*!* # -o*%'n#' )#lo*'s4 S!n '".#*o &'s&' n+'s*o -+no &' )!s# 'sos *'s+l#&os s'*#n ":s 3:%!l &' 'n'n&'* s! 3+'*#n %l#s!3!%#&os 'n *"!nos &' )#lo*'s %+#l!#!)os -o* ''"-lo -#*# l# *'#l!9#%!,n &' #*'#s s! 'l *'s+l#&o -o*%'n#' 's &'l 100 l+'o &' l# 3!n#l!9#%!,n &' l# #*'# s' '!/+'# P'7%'l'n'P s! 'l *'s+l#&o 's 0 'non%'s l# 3!n#l!9#%!,n &' l# #*'# 's l# '!/+'# P"+ .+'n#P #s s+%'s!)#"'n'4 C+#n&o 'l "#-'o &' l# ISO ;126 # l# no*"# ISO 1220Q "+%(os &' l#s ISO ;126
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"*!%#s &' %#l!& # /+' s' *'3!'*' l# no*"# ISO 1220Q -*o%'sos4 S!n '".#*o %o"o s' %ono%' %# -*o%'so 'n ISO 1220Q %on!'n' +n nú"'*o &' &!3'*'n's #%!)!&'s4 =o* lo #no 's ":s +!l!9#.l' -#*# l# ISO ;126 # los +s+#*!os *'3'*!*s' # l#s #%!)!&'s &' l# ISO 1220Q4 J+n ' #l4 &'%l#*, /+' l# !n%l+s!,n &' l#s s'!s s+.K%#*#%'*s!%#s &' %+"-l!"!'no
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%on&+%' # &os -os!.l's *'s+l#&os4 L# -*!"'*# -os!.!l!& 's /+' 'l %+"-l!"!'no s+.K %#*#%'*s!%# -#*# %# %#*#%'*s!%# -'*'n'%' # s+ %#*#%'*s!%# %o"o s' &'3!n' 'n l# no*"# ISO ;1264 L# s'+n -os!.!l!& 's /+' los s'!s s+.K%#*#%'*s!%#s &' %+"-l!"!'no %ons!+!* +n# &!"'ns!,n s'-#*# A&'":s s+s *'s+l#&os *')'l#n #".!'&'s 'n 'l &' "#n'*# /+' l# no*"# ISO ;126 s' 's*+%+*# 'n *"!nos &' %#*#%'*s!%#s s+.K%#*#%'*s!%#s4 C(+# Dson K 'n s+ !n)'s!#%!,n K &'s%+.*!'*on #l+n#s &'.!l!&'s !n('*'n's #
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l# ISO ;126 "o&'lo &' %#l!& so.*' o&o 'n lo /+' *'s-'%# # l# C#*#%'*s!%# Us#.!l!&4 =#*# (#%'* 'l "o&'lo ":s s!"-l' &' +!l!9#* -#*# los '&+%#&o*'s /+' -+'&' no s'* l# +s#.!l!& &' '7-'*os s' -*o-on&*: /+' 's# %#*#%'*s!%# &'.'*# s' #"-l!# -#*# !n%l+!* 3#%o*'s ":s 's-'%3!%os %o"o l# %o('*'n%!# l# s'n%!ll'9 l# l'!.!l!& 'l +so &'l %olo*4 T#".!n s+!*!, /+' +n s+.K%#*#%'*s!%# A+ s'# !n%l+!&o %o"o -#*' &' Us#.!l!& so.*' o&o -#*# #*#n!9#* /+' 's' !"-o*#n' 3#%o* no &'.' s'* &'s%+!&o4 A&'":s s' -*o-on' l# !n%l+s!,n &' +s+#*!o l# s#!s3#%%!,n %o"o +n# %#*#%'*s!%# "+n&!#l -#*# *'s+"!* 'l !"-#%o 'n'*#l &'l s!s'"# 'n 'l +s+#*!o 'n s+ %on'7o '&+%#!)o 's-'%3!%o4 Con 's#s "'o*#s l# ISO
;126 -o&*# s'* +n "o&'lo ú!l -#*# l# ')#l+#%!,n &' l# %#l!& &' s!s'"#s &' 'K l'#*n!n4 So.*' l# .#s' &' l# no*"# ISO ;126 #s %o"o +n !n)'s!#%!,n &' o*os "o&'los
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-*o-+'sos -o* &!)'*sos El'"'nos M'&! &' %#l!& ?ISO 25021@ M'&!%!,n &' l# C#l!& '7'*n# ?ISO 2502@ M'&!%!,n &' l# C#l!& In'*n# ?ISO 25022@ M'&!%!,n &' l# C#l!& &' +so ?ISO 2502@ "'&!%!,n %# "o&'lo G+# &' *'3'*'n%!# ?ISO 25020@ A.*#n ' #l4 &'%l#*, /+' l# 's*+%+*# *')!s# -#*# +n "o&'lo &' +!l!& /+' s'* -*o-+'so !n%l+'n&o l# #&!%!,n &' &os %#*#%'*s!%#s # l# ISO ;126 no*"# /+' (#.# s!&o s'l'%%!on#&o %o"o s+ ln'# &' .#s'> 3#%!l!& &' #-*'n&!9#' l# s'+*!&4 Enon%'s "*!%#s 's-'%3!%#s -#*# 2QQ 's#s %#*#%'*s!%#s s' -*'s'n#*on +s#n&o l# '*#*/+# 's*+%+*# &' l# no*"# ISO ;1264 Bo'( &'%l#*, /+' no -o&# #-l!%#* l# ISO ;126 "*!%#s &!*'%#"'n' -o*/+' son
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!"-*'%!s#s4 A&'":s 'l '/+!-o &'l -*o'%o 'n s+ 's+&!o &'&!%#&o +n 's3+'*9o %ons!&'*#.l' -#*# l# *'&'3!n!%!,n &' l#s "*!%#s l# #-l!%#%!,n &'l 'n3o/+' 3o*"#l!9#&o %on l#s *'l#s &' %on'o -'*3!l's4 Los #*!.+os %o"-l'os .#s#&os 'n no*"#s *'/+!'*'n +n '7#"'n %+!&oso &' l#s no*"#s -'*o /+' 3!n#l"'n' *'s+l, s'* ":s 3:%!l -#*# &'3!n!*4 os%!#ns! Cos# &'%l#*#*on /+' l# no*"#l!9#%!,n &' l#s "*!%#s *'s+l#&os
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&'.'n %+"-l!* lo s!+!'n'> o&os los +s#&os "*!%# &'.' %o**'l#%!on#*s' %on l# "!s"# 's%#l# &' *'3'*'n%!#4 L#s "*!%#s &' "+'s*# &' ISO IEC ;126K2 ' ISO IEC ;126K 'n'*#l &')ol)'* )#lo*'s 'n 'l *#no 0 1 &on&' 1 s!n!3!%# /+' 'l "'o* *'s+l#&o -os!.l'4 A&'":s l#s "*!%#s %+#l!#!)#s -+'&'n +!l!9#* 'l "!s"o %on%'-o 14 B'(#"#l ' #l4 &'%l#*, /+' l# %#l!& ISO ;126 "o&'lo 's &' %#*:%'* 'n'*#l4
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A&'":s s'$#l#*on /+' 'n -#*# #-l!%#* 's# no*"# !'n' /+' s'* -'*son#l!9#&o4 E*#9o (# #n#l!9#&o 'l "o&'lo &' %#l!& ISO ;126 -*'s'n, los *'s+l#&os &' +n#
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')#l+#%!,n *'#l !l+s*#n&o %# %#*#%'*s!%# %on s+s *'s-'%!)#s #s-'%os )#lo*#&os4
CONCLUSIONES =#*# %on%l+!* o&o #/+l /+' s' !n'*'s' 'n #-l!%#* "o&'los &' %#l!& 'n l# -*o&+%%!,n &' so38#*' -+' 'n'*#* s+s -*o-!#s "*!%#s .#o l# +# &' 's'
's:n* ISO ;1264 D'.'*: 's#.l'%'* s+ "o&'lo &' %#l!& /+' l' -'*"!# )#lo*#* 'l n!)'l &' '7%'l'n%!# &' s+s -*o&+%os 'n 'l /+' !n%l+# !ns*+"'nos &' "'&!%!,n /+' -'*"!#n %#l!3!%#* %+#n!#!)#"'n' %# +n# # /+' l# no*"# ISO ;126 no 's#.l'%' 'l "o&o 'n /+' s' (# &' &''*"!n#* los *'/+'*!"!'nos &' %#l!& ?!n'*n# '7'*n# o 'n +so@ *'l')#n's -#*# 'l -*o&+%o # %ons*+!*s' #"-o%o 's#.l'%' %o"o &''*"!n#* los n!)'l's 's-'*#&os 'n l#s "*!%#s # +s#*s' *'#l!9#* 'so -+'&' *'s+l#* "+ &!s-'n&!oso 'no**oso4
BIBLIOGRAIA D:)!l# A.*#(#" M4 4 ?A.*!l &' 2006@4 IEE LATIN AMERICA TRANSATIONS4 DETERMINACION DE LOS REUERIMIENTOS DE CALIDAD DEL =RODUCTO SOTARE BASADOS EN NORMAS INTERNACIONALES4 =ERU4 O.'n!&o &' (->#+l#)!*+#l4'#!'4%)+&'s4'&+4%o-+.l!%ol'"sL40004004MGDo%+"'nosAn'7os C#-24 -&3 IGUEROA M4 A4 ?2012@4 UNIVERSIDAD TECNOLOGICA DE =EREIRA4 O.'n!&o &' (->*'-os!o*!o4+-4'&+4%o&s-#%'.!s*'#"1105;2QQ2005L6'W#n'7o4-&3 ='non S#+%'&o A4 E4 ?S'-!'".*'KD!%!'".*' &' 201@4 M*!%# -#*# ')#l+#* l# s'+*!& &' los SGIC4 )ol4 16 N4 4 R')!s# A)#n9# C!'n3!%#4 LIBRO ELECTRONICO MULTIMEDIAL EVALUACION DE LA CALIDAD DE LA TECNOLOGIA EDUCATIVA %#-4 4 B+%#*#"#n# S#n#n&'* Colo".!#4 (->8884%*'%'n'o%!os4%o" (->8884+s#.!l!&8'.4%o"4#* "o&os ')#l %#l!& 8'.4-(-