Business communication 1. Communication is ____of facts ideas opinions by two or more persons. A. exchange B. foreign exchange C. control D. none of the above AN!"#$ A %. ________ channel of communication called the grapevine. A. formal B. informal C. hori&ontal D. none of the above AN!"#$ B '. (he downward communication flow from ___ A. a subordinate to a superior B. subordinate to a subordinate C. a superior to a superior D. a superior to a subordinate AN!"#$ D ). written communication includes A. reports and forms B. interviews C. film D. none AN!"#$ A *. Normal salutation in chairmans speech will be ____ A. ladies and gentlement B. dear sir C. respected sir D. madam AN!"#$ A +. ,nternal communication is a communication between ____ A. ban-er and customer http$1/%.1+.%.%0printp.php2headi http$1/%.1+.%.%0printp.php2heading3, ng3, B.Com4,(56%01*7%0189: B.Com4,(56%01*7%0189: emeste... 1 of %% 88%01* 1%$)/ ;<
B. superiors and subordinate C. salesman and buyer D. insurance company and its customer AN!"#$ B /. ,f each line in the inside address is started after leaving a small gap it is -nown as A. bloc- form B. correct form C. indented form D. address form AN!"#$ C
8. (he inside address should be written A. below the salutation B. above the heading C. above the salutation D. above the date AN!"#$ C =. ;ictures slides films fall under A. body languages B. audio7visual communication C. reporting D. visual communiction AN!"#$ B 10. alutation A. comes above inside address B. begins at left hand margin of the letter C. comes at the end of the letter D. none of the above AN!"#$ B 11. A memo is an example for A. internal communication B. external communication C. lateral communication D. none of these AN!"#$ A 1%. Communication means ______information: feeling a nd thoughts: with others. A. to receive B. exchange of C. conveying D. all the above AN!"#$ B 1'. >ori&ontal communication flows through __________ A. face7to7face discussion. B. telephonic tal-. C. periodical meeting. http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... % of %% 88%01* 1%$)/ ;<
D. all the above. AN!"#$ D 1). ?ace7to7face communication means __________ A. visual communication B. direct conversation C. oral communication. D. none of the above AN!"#$ B 1*. ;hysical Barriers to communication are __________ A. time and distance B. interpretation of words
C. denotations D. connotations. AN!"#$ A 1+. __________ is the process of arriving at agreement through consultation A. Consensus B. >ori&ontal C. @ertical D. None AN!"#$ A 1/. All the media available can be broadly classified into __________groups. A. two B. three C. four D. five AN!"#$ D 18. Audio7@isual communication is most suitable for mass__________ and mass __________ A. publicity education. B. policies political C. save store. D. none. AN!"#$ A 1=. __________ communication is the most popular means of transmitting message. A. !ritten B. ral C. @isual D. ?ace7to7face AN!"#$ B %0. (he usual forms of greetings used for unmarried women __________ A.
%1. n the __________ it is possible to get immediate feedbac- A. letter B. telephone C. e7mail D. none AN!"#$ B %%. !hich of the following is correct2 A. n my address. B. (o my address C. ,n my address D. None of the above.
AN!"#$ B %'.
A. contains principal message. B. contains name and address of the receiver. C. contains name and address of the sender. D. none of the above AN!"#$ B %=. Complementary close or subscription always be __________ with salutation. A. different B. consistent C. opposite D. none of the above AN!"#$ B '0. (he possibility of misunderstanding at any step _______ ___ A. brain drain.
B. output. C. channel. D. none. AN!"#$ A '1. (he information the receiver gets is called __________ A. message. B. output. C. input. D. none. AN!"#$ A '%. ,nformation about its products is _________ _ information. A. external B. internal C. planning D. none AN!"#$ A ''. __________ is the essential aspect of communication. A. "nclosure B. etter C. (elephone D. ?eedbac- AN!"#$ D '). Communication is the __________ of business. A. bac-bone B. life blood C. nervous system D. both 415 4%5 AN!"#$ D '*. (he aim of __________should be the organi&ations betterment. A. order B. warning http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... * of %% 88%01* 1%$)/ ;<
C. suggestion D. none AN!"#$ B '+. !arning can be __________ A. general or specific. B. specific. C. particular. D. none. AN!"#$ A '/. ?or conciseness__________ A. only relevant facts. B. no repetition C. no verbosity. D. all the above
AN!"#$ D '8. _________implies respect for the readers point of view A. Consideration B. rder C. Courtesy D. None AN!"#$ A '=. ?or Consideration __________ A. adopt the you7attitude in your message B. avoid gender bias C. emphasi&e positive: pleasant facts D. all the above AN!"#$ D )0. Correctness implies __________ A. giving correct facts B. at an appropriate time C. in a suitable D. all the above AN!"#$ D )1. ________ are welcome for it is not obligatory to accept them A. uggestion B. rder C. Courtesy D. None AN!"#$ A )%. __________Communication is unsuitable for lengthy message A. ral B. !ritten C. @ertical D. None http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... + of %% 88%01* 1%$)/ ;<
AN!"#$ A )'. Communication is something so simple and difficult that we can never put it in simple words says __________ A. (..
)*. As soon as your certified letter reaches the ____ you will be notified A. recipient B. margin C. logo D. salutation AN!"#$ A )+. ________ is a more powerful agent of persuasion and control A. pea-er B. #eceiver C. peech D. None AN!"#$ A )/. __________ is uite often a physical barrier to communication A. Noise B. ,nterpretation of words C. By passed instruction D. All of the above AN!"#$ A )8. ______ refers to the special language of a trade A. Eargon B. "xpression C. Collouialism D. None of the above AN!"#$ A )=. (he envelope indicated that there was ___ but in fact there was only a letter inside A. an enclosure B. a sender C. salutation D. an indent AN!"#$ A http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... / of %% 88%01* 1%$)/ ;<
*0. "mployees should encourage giving _________ A. information B. guidelines. C. suggestion. D. order. AN!"#$ C *1. ,n bloc- text format it is not need to ____ each paragraph A. indent B. punctuation C. margin D. transition AN!"#$ A *%. (he letter of ac-nowledgement _________ A. provides a record B. shows courtesy
C. avoids misunderstanding D. serves all the above purposes AN!"#$ D *'. (he reimbursement of expenses is generally made by the _________ A. principal. B. agent C. subordinate D. none of the above AN!"#$ C *). (he complimentary closing is ____ A. optional B. placed one line below the last line of the body C. positioned at the writers discretion D. placed two lines below the last line of the body AN!"#$ C **. Communication networ- in any organi&ation is _________ A. internal and external B. verbal and written. C. oral and non7verbal D. feedbac- AN!"#$ A *+. (he most modern letter style is A. modified bloc- B. full bloc- C. simplified D. bloc- AN!"#$ C */. !hich letter style uses open punctuation and is too informal to use in a medical office http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... 8 of %% 88%01* 1%$)/ ;<
A. modified bloc- B. simplified C. full bloc- D. bloc- AN!"#$ B *8. Colours also have a _________ effect. A. psychological B. physiological C. sociological D. none AN!"#$ A *=. Blue colour refers ________ A. sincerity. B. traditional. C. danger. D. none AN!"#$ A
+0. ray colour refers _______ A. confidence and wisdom B. cheerfulness and vigour C. life and coolness D. none AN!"#$ A +1. Bold colour in a report implies _______ A. emphasis. B. attention C. power D. none of the above AN!"#$ A +%. !hen the words spo-en or written in the communication are not understood by the receiver in the same sense it was sent by the sender: it is called _______ barrier. A. semantic barrier B. physical barrier C. socio psychological D. none of the above AN!"#$ A +'. A business letter written on fifteenth day in the month of Eanuary %00) may be dated li-e this _______ A. 1*.01.%00). B. Eanuary 1*th %00) C. 1*.01.0) D. none of the above AN!"#$ B +). istening helps to ma-e _______ effective A. communication http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... = of %% 88%01* 1%$)/ ;<
B. oral communication C. both a and b D. none of the above AN!"#$ A +*. (he official record of the proceeding of a meeting is -nown as _______ A. agenda. B. minutes C. prospectus D. report AN!"#$ B ++. (he participants of a board meeting are _______ A. member B. directors. C. member and directors D. outsiders AN!"#$ A
+/. "diting involves chec-ing a document for factual accuracy: logical flow: consiseness and ____ A. spelling B. format errors C. clarity and tone D. grammar AN!"#$ B +8.
D. none of the above AN!"#$ A /%. A concise and accurate record of the proceedings at a meeting is called as _______ A. resolution. B. minutes. C. invoice. D. agenda AN!"#$ B /'. ist of items of business to be considered at a meeting is called as _______ A. agenda. B. dividend. C. prospectus. D. reports. AN!"#$ A /). An Agenda prepared in connection with _______ A. meeting.
B. business tours C. exhibition. D. none of these AN!"#$ A /*.
/=. (he minute boo-s are the ______boo- of the company. A. ubsidiary B. tatutory C. bligatory D. econdary AN!"#$ B 80. (he e7mail video conferencing etc some of the ______ based media of communication A. computer B. traditional C. science D. rules AN!"#$ A 81. ______and testimonials are important because they express the opinion of others the applicants suitability for a position.
A. #eferences B. Fualification C. ervice certificate D. None of the above AN!"#$ A 8%. Brevity in a report leads to ______ A. hort meaningful report. B. long report C. report with flamboyant language. D. none of the above AN!"#$ A 8'. tatutory #eport is ___ A. an informal report. B. not having legal sanction C. always a statistical report. D. none of the above AN!"#$ D 8). A report prepared and presented according to the form and procedure laid down law is called a ______ A. law report B. procedure report. C. company report D. statutory report. AN!"#$ D 8*. rgani&ation (heory is written by ______ A. !illiam cott. B. Newman and summer C.
8+. #eporting is an example of ______communication A. written communication B. oral communication C. visual communication D. none of the above AN!"#$ A 8/. A circular is a form of ______ A. oral communication B. face7to7face communication C. group communication. D. none of these. AN!"#$ D 88. Dunning letters are also called ______ A. collection letters B. letter of credit.
C. compliant letters. D. none of these. AN!"#$ A 8=. C.,.?. means ______ A. Cost ,ndent and ?reight B. Cost ,nsurance and ?are C. Cost ,nsurance and ?reight D. None of the above. AN!"#$ B =0. A substantial amount of trading involves ______ A. credit. B. cash. C. direct selling. D. e7mail. AN!"#$ B =1. ?or a buyer ma-ing enuiries is the ______ A. first stage B. second stage C. third stage D. none of the above. AN!"#$ A =%. Circular letter is meant for ______ A. mass communication. B. personal communication C. secret communication D. none of the above AN!"#$ D ='. ?ormatting data and ______ errors can occur when preparing a document. A. content http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... 1' of %% 88%01* 1%$)/ ;<
B. mechanical C. language D. technical AN!"#$ B =). ne of the following directly relates to provision of credit ______ A. current account B. savings account C. recurring deposit D. discounting bills AN!"#$ D =*. (he exit communication ta-es place when an employee ______ the organi&ation. A. enter into B. learning from C. both. 41 %5 D. leaves AN!"#$ D
=+. Clearance sales refer to ______ A. sale of pure chemicals B. sale of detergents C. sale of food products D. All of the above AN!"#$ D =/. (estimonial refers to ______ A. conduct certificate. B. test mar-s C. course certificate D. none of the above AN!"#$ A =8. (he possibility of misunderstanding at any step ta-es place in ______ A. feed bac- B. response. C. brain drain. D. dilution AN!"#$ C ==. ______ means giving a particular bias to the reality A. Abstracting B. lanting C. ,nferring D. ,nformation AN!"#$ B 100. ,nternal communication is necessary because ______ A. business activities are easy. B. business has grown in si&e. C. government needs certain information. http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... 1) of %% 88%01* 1%$)/ ;<
D. employees expects some information. AN!"#$ B 101. Gnsolicited communication is a ______ A. physical barrier B. semantic barrier C. social barrier D. socio7psychological barrier AN!"#$ D 10%. ;art of the message is lost in transmission is ______ A. poor retention B. inattentiveness. C. faulty transmission D. emotions. AN!"#$ C 10'. ______ stands for mental health A.
C. Co7operation D. Coordination AN!"#$ A 10). ______ is a very conscious process of communication A. !arning B. rder C. Action D. "ducation AN!"#$ A 10*. (he effort to influence the attitudes: feeling or beliefs is ______ A. instruction. B. persuasion C. suggestion D. motivation. AN!"#$ B 10+. C! stands for ______ A. cash with offer B. cash with order C. cash with option D. cash with opinion AN!"#$ B 10/. Business letter must possess the uality of ____________ A. coherence B. incompleteness C. faultiness D. Hargons. AN!"#$ A http$1/%.1+.%.%0printp.php2heading3, B.Com4,(56%01*7%0189: emeste... 1* of %% 88%01* 1%$)/ ;<
108. (he effective business letter must be ______ A. sender oriented B. reader oriented C. company oriented D. business oriented AN!"#$ B 10=. ______means the right use of putting in points or stops in writing. A. "xclamation B. emi colon C. Comma D. ?ull stop AN!"#$ D 110. A report as per law and procedure is called ______ A. formal report B. statutory report. C. non statutory report D. informal report AN!"#$ B