Communication
Madhvendra Pratap Singh
LET’S DISCOVER
THE POWER OF COMMUNICATION…
The word communication has been derived from the Latin
word
However,
'communis' communication
that
means
incorporates,
„common‟. besides
commonality, the concepts of transfer, meaning and information.
The communication can be defined as the process through which two or more persons come to exchange ideas and understanding among them.
"Communication is something so simple and difficult that we can never put it in simple words," says Mathews
T.S.
.
But we do need a definition to understand the term. In his book Communication in Business, Peter Little defines communication as follows: “Communication is the process by which information is transmitted
between individuals and / or organizations so that an understanding response results.
Increases your productivity and relationships
Greater Impact on people around you
Help you to connect with your audience
Help you to understand thoughts and feelings
Seek to clarify your ideas before communicating.
Examine true purpose of each communication.
Consider total physical and human setting.
Be mindful of the tone/volume.
Make sure that communication.
your
actions
support
Seek not only to be understood, but to understand.
Follow up your communication.
your
channel/media
Sender’s mind
Receiver’s Mind
Feedback
Completeness: ◦ Message is complete when it contains all the facts that the receiver needs for the action he desired.
◦ Answer all the questions asked. ◦ Check for five Ws - who, why, what, when and where.
Conciseness: ◦ Contributes to emphasis. ◦ Eliminate unnecessary words.
Clarity:
◦ Choose short, familiar, conversational words. ◦ Include examples, illustrations and other visuals.
Courtesy:
◦ Helps to strengthen business friendship. ◦ Be sincere, tactful, thoughtful and appreciative. ◦ Wish or apologize as per the occasion.
Correctness:
◦ Use the right level of language (more than proper grammar). ◦ Include only accurate figures, facts and words.
Consideration: ◦ Prepare every message with recipient in mind. ◦ Show reader benefits. ◦ Focus on “you” instead of “I”.
Concreteness: ◦ Being specific, definite and vivid. ◦ Put action in your words.
Words
Body Language Voice/Modulation
Research shows, communication is…
55% body language
7% words
38% Voice
MESSAGE
S I S Y L A N A
Com-mu-ni-ca-tion
I N T n
transmitting 2.:message \ 1. 3.:Exchange :an act of of information or opinions 4.:to make known.
R E P R E T A T I O N
Message & Sender
Channel
Receiver •Poor listening skills
•
Message not clear
•
Lack of preparation
• • •
•
Wrong message for
•Not active listening
Not credible
•
audience Wrong channel
•Focus on sender, not message
Speech too fast/slow
•
Too complex
•
Unorganized message
•
No interest for receiver
•Language barrier
Not timely
•Distance from sender
Too many messages at once
•
•Not interested •Too tired
•Jumping to conclusion
Madhvendra Pratap Singh +91 97943 33288
[email protected]
