Page No. 1
BUSINESS COMMUNICA COMMUNIC ATION (2) MB0023 SECTION 1
1. In a means of communication , which have the features of immediacy of both recieving and sending. a. fax b. E-mail c. Telegram d. non. of the above
d. Header, Summary, Presentation, Action
TM
15. How many character space is given while writing a report. a. 5 b. 4 c. 3 d. 2
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2. How many types of communication are there a. One b. Two c. Three d. Four
3. “Sunita talking to her manager” which p iece of communication is she dealing with. a. Internal b. External c. Formal d. Informal 4. Meetings arePh: based 011-65439499, on one a. Issue b. Topics c. Predetermined topic d. Mi Minutes
16. Which document is distributed for a large group of peoples. a. Circulars b. Memos c. Reports d. Notices 17. For an immediate feedback we normally send a. Circulars b. Notices c. Memos d. None
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5. The singular form of the word ‘agenda’ is a. Agenda b. Agendum c. Agendrum d. Agndrum 6. Which piece of document is meant for the distribution to a large group of peoples. a. Circulars b. Notices c. Memos d. None
18. Creature is an example of a. Masculine gender c. Neuter gender
b. Faminine gender d. None
19. _______are usually subjective and talk of feeling and experiences. a. Expository essay b. Descriptive essay c. Reflective essay d. None TM 20. Citations and refrences lists placed at the end of each chapter are said to be as a. Explanatory note b. End note c. Foot note d. None
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7. One of the great tools that is used to handle the complaining customers. The acronym stands for a. Believe, Listen, Apologize, Satisfy, Thanks b. Believe, Satisfy, Thank, Apologize, Listen c. Believe, Listen, Satisfy, Apologize, Treat d. Believe, Listen, Apologize, Suggest, Thank
21. Each letter in a word is given a funny meaning for learning. a. Homonyms b. Mnemonics c.Proof readers d. none
22. “Counselling and Counseling” is an example of a. Homonyms b. Mnemonics c. Proof reading d. None
8. The sementic markers used to express time relationship are (i) Next (ii) While (iii) Hence (iv) Previously 6/ 7, 28013999 23. What is the British spelling of the word ‘labor’. a. a,c,d only Ph: 011-65439499, b. a,b,c only 65066565/ a . L a b o u r b. Labur c. b,c,d only d. a,b,d only c. Labuor d. Laboure 9. _____ is an encoding process of comunication. a. Writing b. Reading c. Speaking d. None
24. ‘Sp’ this proof reading symbol stands for a. leaving space b. Insert comma c. Full stop d. Spelling mistake
TM
10. Which type of abbreviations is PRO (Public Relationship Officer) stands for. a. Field abbreviations b. Personal abbreviations c. Commo Commonly nly used used abbre abbreviat viation ionss d. None None
25. ‘Pron’ stands for a. Problem with final-ed c. Prob Proble lem m with with para parall llel el form form
11. ‘________’ is the third in Hatchman’s business abroad . Complete the blank using a cohesion. a. It b. The estate c. This d. Their
26. _________generally takes place as a supportive form of communication. a. Written b. Non-Verbal c. Verbal d. Oral
12. While writing a business letter it is important that your letter be a. Short and specify b. Short and direct c. Concise and correct d. Concise and direct
27. There are ________ punctuation categories. a. 7 b. 11 c. 12 d. 14
b. Problem with pronoun d. Prob Proble lem m wit with h fin final al s
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28. _____________ encloses the words of a speaker. b. Colon c. Apostrophe d. Semi-colon
a. Qu6/ otati7, on m28013999 ark Ph: business letter 011-65439499, is drafted in two styles i.e 65066565/
13. Our a. Blocked and halved blocked c. Halv Halved ed and and sem semii-bl bloc ocke ked d
b. Blocked and semid. Semi Semi-b -blo lock cked ed and and hal halve ved d
14. Components of memo are a. Header, Summary, Action, Purpose b. Header, Presentation, Summary, Action c. Header, Purpose, Summary, Action
29. The person who co-ordinate G D is c alled. a. Co-ordinator b. Assistant c. Moderator d. Mediator 30. Economic , social, political, sports/film related and it b ased topics are the categories of which type of G D.
Page No.2 a. Knowledge based G D c. Abstract based G D
b. Topic based G D d. Case based G D.
31. An interview is a meeting for which purpose. a.Speacial Purpose b. Common Purpose c. Occasional Purpose d. None 32. _______ Interviews are conducted to assess the work of an employee. a. Open b. Personal c. Common d. Appraisal
c. Press release
d. Fax
47. _____ and _____ are used to send formal business letter. a. Fax and Telegrams b. Telegrams and e-mails c. Fax and letter d. Fax and e-mail
TM 48. The primary function of the Minutes is. a. Suggest their views. b. Record the decisions made c. Put Put for forwa ward rd your your prob proble lem m d. Co-re o-rela late te your yourse self lf
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33. “Her daughter is travelling” The girl has not come home yet .following sentence is an example of. a. Reference b. Lexical Replacement c. Ellipses d. Subsitution 34. Which is not a pa rt of Engelberg’s 7 approach. a. Physical b. Promotion c. Process d. All the above
49. The main part of an agenda are ______ and ______. a. Heading and body b. Body and enclosure c. Or Order of th the da day an and bo body d. No None 50. The paragraph of a memo is to be c oncised with in a. 5 lines b. 5 lines or less c. 5 lines or more d. None
51. Which bibliography maintains the records only of the best books. Ph: of011-65439499, 65066565/ 35. The precise writing owr own details in todays world is a. Sub6/ ject 7, biblio28013999 graphy b. Unit bibliography a. Resume b. Biodata c. Author bibliography d. None c. Curriculam Vitae d. Introduction 52. ‘The’ is called as a a. Indefinite article b. Definite article 36. Advertising that sells the organization to its various c. Both d. None publics. a. Feat eature adv advertising b. Pr Product ad advert ertising 53. Rearrange the following modes of preparation of material. c. Co Corporate ate ad advert ertising d. No None TM i. Introduction ii. Geographical context iii. Analysis of data iv. Result 37. “Buy Now, While stocks last” is an example of v. Discussion a. Soft-sell closing b. Induse desire a. i, iii, ii, v, iv b. i, ii,iii,v, iv c. Hard sell d. Create interest c. i, v, iii, ii, iv d. i, ii, iii, iv, v
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38. How many types of resume are there a. 2 b. 3 c. 4 d. None
39. Initiated , Determined, Allocated are the ------------- words. a. Semantic b. Gambit c. Action d. Complicated 40. ‘Concrete ‘ Nouns are used in a. Personal nounsPh: 011-65439499, b. Business reports c. Any fa fact di discription d. All
54. While writing a resume a. Split your knowledge with the field of expertise required by the employer. b. Be Consistant c. Be very ethical d. None
55. ______ and _______ contains the information about the report in a nutshell. 65066565/ 6/ 7, 28013999 b. Abstract, Summary a. Precise, Summary c. Thesis, Precise d. None
41. The space & distance which we choose to keep from people is called a. Oculesics b. Kinesics c. Proxemics d. Haptics 42. Your Your co-workers in an organization are said to be as a. Unions b. Peers c. Subordinates d. Collegues
56. Homonymes are the words having. a. Different spellings but same sound b. Different sounds but same spelling c. Different spellings and different sounds d. Differing spelling and meaning but same soundTM 57. What is the life blood of organisation. a. English b. Society c. Communication c. Interaction
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43. Relying on the outside surces for raw materials and components is a function of. a. Intermediaries b. Consumers c. Stakeholders d. Supplyers
58. Informal communication leads to a. Neglige Negligence nce and disobe disobedie dience nce b. The The success successful ful outpu outputt c. Determined result d. Wastage of o f time
59. For the meeting conduction one requires a group of _____. The notice of a meeting contains an a. Manager, Director, and Secretory; Agenda b. Director, Secretory and Standard p eriod of notice; Topic c. Chairperson,Secretory and a standard period of notice; 45. Jargon , SlangPh: and Metaphors are the avoiding tips of 011-65439499, 65066565/ 6/ 7, 28013999 Agenda a. Writing good b. Good speaking d. None c. Good listening d. Good personality
44. The levels of an organization is referred as a. Or Organi ganiza zattion ion Py Pyrami amid b. Aut Autho horrity ity Char Chartt c. Manageme Management nt Hierarchi Hierarchies es d. Offici Official al Pyrami Pyramid d
SECTION 2 46. In business communication the pseudo-news story refers to which method of communication. a. e-mails b. Telegrams
60. Rearrange the guidelines for preparing an agenda. i. Make an agenda specific ii. Specify start and finish time iii. Keep the number of items within reasonable limits so tha t enough time is alloted for discussion. iv. Avoid topics best handled by an individual or subgroups.
Page No. 3 v. Seperate the information exchange and problem analysis from problem solving. a. i,iv,iii,v,ii b. i,ii,iii,v,iv c. v,iv,iii,ii,i c. i,iii,iv,v,ii
interview comes under which behaviour . a. Body language c. The greeting
61. For which subject do the ‘CHICAGO’ bibliography deals with. a. Used for all subjects in the real world . b. Used for medicine, health and biological sciences. c. Used for psychology education. d. Used for literature, art and humanities
75. While interviewee one should M a. Adop Adoptt a posi positi tive ve atti attitu tude de b. Prep Prepar aree inT adva ad vanc ncee c. Dressed up casually d. Enter decently
b. Establishing rapport d. Vocalics
76. Define Buffer a. This is positive statement that lessens the impact of bad news. b. This is negative statement that lessens the impact of bad news. c. This is negative or neutral statement that lessens the impact of bad news. d.This is neutral or positive statement that lessens the impact of bad news.
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62. The heading of the meeting contains _____, _____ and _____ of the meeting. a. Date, time and and locat cation b. Date ate, locati ation and to topic c. He Heading, ng, bo body and and date d. Headi ading, date and time 63. “Calls for apologies” and rules on disagreement follows in a. Formal meetings b. Informal meetings c. Charity meetings d. None
77.What tries to link a new or w eak product to more established Ph: 011-65439499, 65066565/ 6/brands. 7, 28013999 64. This is a miniature version of memo which defines all a. Corpo Corporat ratee Sponso Sponsorsh rship ip b. Corpor Corporate ate umbrel umbrella la advert advertisisimportant information have to be mentioned there. ing a. Action b. Summary c. Advo Advocac cacy y adver adverti tisi sing ng d. Publ Public ic serv servic icee adver adverti tisi sing ng c. Concise d. Precise 65. Which of the following statement is correct. i. The miniature version of memo is calle d an action. ii. Only officers authorized to issue them can issue memo s concerning disciplinary action. a. True b. False c. Both true c. Both false
78. ‘AIDA’ stands for a. Attention, Intelligence, Despirate a nd Action b. Action, Interest, Depth and Attention TM c. Attention, Interest, Desire and Action d. Action, Interest, Despirate and Attention 79. The “Manuscript Format” is specialized format for which type of reports. a. Longer reports b. Shorter reports c. Medium reports d. All reports
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66. The comprehensive list of the various sources of information we have used in our performances. a. Ingredients b. Bibliography c. Recipe d. None 67. The standard for english language are based on the way english spoken in a. U.K b. U.S c. Europe d. U.K and U.S
80. The three main principles of precise writing are a. Coverage,Communication,Complete b. Condensation, Communication, Complete c. Comprehensation, Coverage, Communication d. Condensation, Comprehensation, Coverage
68. Add the proper prefix to the given word ‘spelt’.65066565/ 81. What are the characterstics of communication. Ph: 011-65439499, 6/ 7, 28013999 a. Dis b. Mis i. It involves a sender and a recieve r of information. c. Off d. None ii. It is successful when the reciever interprets the meaning in the same way as that intended by the sender. 69. “Jordan lost his favourite basket ball”. Find the error in the iii. It could be verbal and nonverbal sentence. iv. It is unavoidable a. Spelling error b. Insert a comma a. i,ii b. All c. Close up the space d. Wrong word c. ii,iii d. None 70. Which one is not the part of using correct punctuation. a. Changes the meaning b. Punctuation decides the combination of two words to make a phrase or a clause. c. Punctuation can helps in creating effects fo the style of writing d. Punctuation is used to give only attraction.
TM
82. Noise is classified under the factors i. Cultural noise ii. Physical noise iii. iii. Phys Physio iolo logi gica call noi noisse iv. iv. Psyc Psycho holo logi gica call nois noisee a. i,ii,iii b. ii,iii,iv c. All d. None
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83. Organization Action and Individual Action is a step to i. Update our communication 71. Which punctuation mark is said to be a ‘period’ in b. Semantic barrier in communication American English. c. To create a climate of openness a. Comma b. Semi-colon d. Overcoming the barriers of communication c. Hyphen d. Full stop from problem solving. a. i,iv,iii,v,ii b. i,ii,iii,v,iv 72. “The spanish speaking members were united” find the Ph: 011-65439499, 65066565/ 6/ 7, 28013999 c . v , i v , i i i , i i , i c. i,iii,iv,v,ii mistake in a given sentence. a. Ques Questi tion on mark mark is miss missin ing g c. Hyphen is missing
b. Colon olon has has to to be be ins inser erte ted d d. Dash is to be inserted
73. Which is the second largest section in G D’s. a. Political topic b. Economic topic c. Kn Knowledge ba based to topic d. Social topic 74. The involvement of nods and gestures while giving
SECTION 3 84. Read the lines and in each sentence you will find M(main idea) and S(supporting detail). Identify M or S. “The moons gravity pulls the earth’s ocean it as it moves round the earth.(M/S). Then it lets them go again.(M/S). These
Page No.4 movements of the oceans are called tides. (M/S). The sun also affects the tides.(M/S). a. M,S,M,S b. M,M,S,M c. M,S,S,S d. M,S,S,M 85. p.a. is an abbreviation of a. Commonly used c. Personal abbreviation
b. Yearly d. None
86. Complete the blanks with appropriate conjuctions. i. I’ll tell her ____ w hen I see her. ii. The job is badly paid ____ so I m looking for another one. iii. _____ we have so much to do, let’s delay descussing this until our next meeting. iv. We We are not making much profit _____ we need to raise our prices. a. but , since, so, an b. when, it, though, then c. an and, so so, alt although, si since d. when hen, so, Since, ce, so
94. Match the column i. Preliminary part ii. FYI iii. AIDA format iv. “P’s & Q’s” v. Appendix a. o,m,l,p,n c. p,l,n,o,m
l. Entiquette m. Techical specification n. Pe Persuasive me message o. Executive summary p. Acronym TM b. p,n,o,m,l d. o,p,n,l,m
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95. Fill in the blanks. i. A meeting without an agenda and convergence is a meeting that lacks ________. ii. Show case is a _____ sent to individual employee. iii. Project site and factory visits are part of _____ communica tion with shareholder. iv. Readiblity is determined by _______. a. structure, notice, crises, sentence length. b. formatted, memo, advertising, wordlimit. c. proper feedback, memo, advertising, wrdlimit d. formatted, notice, MD, sentence length.
87. While writing a complaint letters your language be ____ , avoid being ____ , angry or threatening even if your complaint Ph: you 011-65439499, is ____ . The complaint are making is _______.65066565/ 6/ 7, a. Diplomatic, sarcastic, genuine, legitimate. ANSWERS b. Legitmate, diplomatic, genuine, sarcastic. c. Polite, offensive, real, legitimate d. None 88. Even though we are declining someone’s appraisal, we should not forget to ____and state the _____ of declining. a. Attend, reason b. Invite them, circumstances c. Ignore, fact d. Thank, reason
SECTION 1 1b 2d 7a 8d 13b 14c 19d 20b 25b 26b 31a 32d 37a 38c 43d 44a
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3c 9b 15a 21b 27b 33b 39c 45a
4c 10a 16d 22a 28a 34d 40b
5b 11c 17a 23a 29c 35c 41c
6b 12M d T 18d 24d 30b 36c 42b
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89. Which one is not a minute of meeting. i. The name of the unit e.g. Finance committeee ii. The date, time and place of a meeting. iii. Name of the chairperson of a meeting. iv. Names of members present, of those who attended and not attended. v. Record of transaction. a. i, ii b. v c. iv, v d. None
SECTION 2 46c
47d
48b
49a
50b
51d
52b
53d
54c
55b
56d
57c
5 8 a 6/ 57, 9 c 28013999 60c 61a Ph: 011-65439499, 65066565/
62a
63c
90. A piece of writing which is essentially based on statement of facts of a situation, project or process of test and it should be supported by an evidence. a. Memo b. Technical report c. Essay d. Research
91. The two functions of an apostrophe are______and_____. The fullstop is identified as ___ whereas a ___ is used to unite words. a. Superior, different, dot, dash. b. Highlighten, different, dot, hyphen. c. To indicate possession, contraction, dot, dash. d. To indicate possession, contraction, dot, period.
64b
65b
66b
67a
68b
69c
70d
71d
72c
73d
74b
75a
76d
77b
78c
79a
80d
81b
82b
83d
TM
SECTION 3 84a
85b
86d
87a
88d
89d
90b
91d
92a
93b
94d
95a
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92. What are abstract topics ? a. Such topics that you do not really need any knowledge about the topic you speak on it. b. Natural topics based on IT feature prominently. c. Topics which may be direct and encompass the descipline. d. Topics depend on the politics.
Ph: 65066565/ 93. What is a Case? What011-65439499, are its two categories? a. Narration of an accident; Business and General. b. Narration of a situation or an event; Business vs General and Individual vs Group. c. Narration of a comedy show; Business vs Individual and General vs Group. d. None
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