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1 © 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
CHAPTER 2 C#a(" c)(c*-, C@ @@F F >F@ @K @F F > G@, @LF@> H>@F @ K>K. A @ @ @LF@ H G@F @ @K GHH>, F K =@I> =@I@ R@ @@F,S @>G@ @ >, > I@ F @ =>> @ =@I> F > FGK. > F K F@ H>>, F G>F F@ F @K > @ F G @G@. F @ @@F > @ G FK @ F F F. FHFK >F I H> FG F> @ , @ @ J@ JF @ F > @ @@F. @ F JF H F F@ @ F @G>F@K >. JF F@ G F IF F >@F FF G> @ F =, F> @ F@@ F>. @FG@F>K, F G@>K@ >@ @ @F FF G>F @ F @ @@F
13 © 2012 Prosci Inc. All rights reserved. www.change-management.com
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@F >IK >. @ @K F @F @F H@ G F F G>F@ >. @ @, IF KG >@ F 08 GF @F F 8. K F> J@ @ =@I> FF F F @F >K H>> F G@ @. A FK GF KG@ @ IF@ F F >>GFF F F@ F @F. E F F = F F, GF FI @ @ F F. @ =, R, IK KG GF F @ ?S R @UF =@I,S > , RFF F IK @ >IK F.S @ F @HFF IF @ >>, F F @, F@ F F @. @ F =@ IF F @, F @ H FF GF F @ F F G H@ @ =@ @ I F >>, @ F GF F @ F = F F. @ @ =@I F 08 P GFF@ FI @ F F P GF @F F 8 P G F @> @ I F >>. H@ @ @ > @I @ F @ >@ @K F F@ F F. @F@@ F 8 = KG FF F @ F 08 . C@ @@F @F FF >K >>I@ F >K@ F>. @ @ FI @ >=, >>I@ @ @@F @F @G. F I>> F F FGF@. KG @F G@F@ F 8 , @ @ > H@ I@ F@ >>I. IF G@ <F F I@ FF @-L-F->> @F G@F. FH F >@ @, KG I>> @ F GFL
© 2012 Prosci Inc. All rights reserved. www.change-management.com
C<@> 2 C //<@
@ > KG @ @@F F @ F G@G FF F @ @ F FFGF F F @LF@. > F GFLF@, @ G@F@@ F K>K @ @ =K G@ @> HF>. G I>> F@ > F I= IF @K @ @@F F> @ FF>K =@ KG @ G.
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Senders and receivers
Resistance and comfort
Change is a process
Authority for change
Change Concepts
The right answer is not enough
Value systems
Incremental vs. radical change
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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C& 1 - S $ &9 EHK @ @ HI F FH @ @ H. A 4&/%& @K@ H@ @F@ GF F @. A &$&*7& @K@ @ H@ @F@ GF F @. @ @ H F@ @F @ %*06& F F @F @. K @ F>= F F @ @F @ G @ F G@ G @ F H F @> >F@ ( G 2). F @ K @ IF H F@ FI HK @F .
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Senders
Personal implications and risk
Receivers
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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83 © 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
CHAPTER 6 C)(c&.,$)( C/& M/&&/5: T& P&0& S*%& 0' C/& @F F G@F@ @ F FH>K @ @. KG K H @F FF F = F> I @L >@ F * N ADA N > @. = @ K F@ A$ F @ @ @@F @ D F G @ @@F F@G F H <F >G G@ GF@. C@ @@F G @ @ P F @G G@ G. @K @ > @ @LF@ G FK @F F @ @ F > @. @F G>F FF I @ @@F F F F> @ F@F FHFK G@ H@F <F. @K >K @ @@F F@ FF @ H>K F @ <F. *<F F FF @FG @ GF @F G @ @@F G@ F = <F <FH, GFHFK >, @ F >F >G. JF, F @F @ F @ @-
91 © 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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© 2012 Prosci Inc. All rights reserved. www.change-management.com
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97 © 2012 Prosci Inc. All rights reserved. www.change-management.com
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