Organizational Behavior, 15e (Robbins/Judge) Chapter 1 What Is Organizational Behavior?
1) ________ are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations. o rganizations. A) Assistants B) Managers C) Secretaries D) Interns ) Apprentices Answer! B "planation! B) Managers are defined as people who oversee the activities of others and who are responsible for attaining goals in organizations. #he$ %a&e decisions' allocate reso(rces' and g et wor& done b$ other people. age *ef! +' , -! / Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations /) Sall$ Mitchell wor&s as a %anager at an environ%ental organization. She is c(rrentl$ wor&ing on a global war%ing proect and decides what wh at tas&s related to creating awareness abo(t the iss(e need to be done. In addition' she is also deciding d eciding which %e%bers of her tea% will wor& on engaging with the p(blic and which will wor& on lobb$ing with the govern%ent. She is also assigning people as tea% %e%bers to ens(re that tas&s are (nderta&en on ti%e. 2hich of the following categories of f(nctions is Mitchell (nderta&ing3 A) planning B) organizing C) scr(tinizing D) controlling ) envisioning Answer! B "planation! B) Managers are responsible for designing an organization4s organization4s str(ct(re. #his f(nction is called organizing. It incl(des deter%ining what tas&s are to b e done' who is to do the%' how the tas&s are to be gro(ped' who reports to who%' and where decisions are to be %ade. age *ef! , -! / AACSB! Anal$tic S&ills Diffic(lt$! 5ard 0(est. Categor$! Application
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8) 9ohanna *eid' a ca%paign ca %paign %anager at a child ch ild rights organization' recentl$ started wor&ing on an illiterac$ proect. D(ring the proect' she needs to %otivate tea% %e%bers to attain their proect %ilestones and direct the% thro(gh different phases of the proect. 2hich of the following &inds of f(nctions will these tas&s be covered (nder3 A) planning B) organizing C) scr(tinizing D) eval(ating ) leading Answer! "planation! ) #he leading f(nction of %anagers involves %otivating e%plo$ees' e%plo$ees' directing their activities' selecting the %ost effective co%%(nication channels' or resolving conflicts a%ong %e%bers. age *ef! , -! / AACSB! Anal$tic S&ills Diffic(lt$! 5ard 0(est. Categor$! Application -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations :) -esle$ #orres #orres is a proect %anager for the ca%paign ;Action against Deforestation in Indonesia;. She recentl$ faced a glitch when the ca%paign co(ld not be la(nched p(blicl$ according to sched(le. #orres #orres %onitored the sched(le to find the ca(se of the dela$' before speeding (p the i%ple%entation process b$ allocating %ore %e%bers for the i%ple%entation phase. B$ doing this' which of the following f(nctions is she perfor%ing3 A) controlling B) planning C) for%(lating D) leading ) organizing Answer! A "planation! A) #o #o ens(re things are going as the$ sho(ld' %anage%ent %(st %onitor the organization4s organization4s perfor%ance and co%pare it with previo(sl$ set goals. If there are an$ significant deviations' deviations' it is %anage%ent4s ob to get the organization bac& on trac&. #as&s which involve %onitoring' co%paring' and potential correcting are part of the controlling f(nction. age *ef! , -! / AACSB! Anal$tic S&ills Diffic(lt$! 5ard 0(est. Categor$! Application
/ Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
+) 2hich of the following f(nctions do %anagers (nderta&e as part of planning f(nctions3 A) defining an organization4s goals B) i%ple%enting strategies for achieving goals C) e"ec(ting plans to integrate activities D) acco%plishing goals of a proect ) e%plo$ing strategies to coordinate tas&s Answer! A "planation! A) #he #he planning f(nction enco%passes defining an organization4s organization4s goals' establishing establishing an overall strateg$ for achieving those goals' and developing a co%prehensive set of plans p lans to integrate and coordinate activities. age *ef! , -! / Diffic(lt$! as$ 0(est. Categor$! Concept ,) According to 5enr$ Mintzberg' a factor$ s(pervisor giving a gro(p of high schoo l st(dents a to(r of the plant %a$ be ter%ed as a ________. A) leader B) fig(rehead C) reso(rce allocator D) negotiator ) dist(rbance handler Answer! B "planation! B) According According to 5enr$ Mintzberg' a fig(rehead is a s$%bolic head who is re<(ired to perfor% a n(%ber of ro(tine d(ties of a legal or social nat(re. age *ef! ,' = -! / Diffic(lt$! as$ 0(est. Categor$! Concept =) llen rtiz wor&s as a sales %anager at a teleco% fir%. #he co%pan$ has recentl$ la(nched a new prod(ct in the %ar&et. 5er wor& in the ne"t few wee&s involves sharing &nowledge abo(t the prod(ct with her tea% %e%bers. She will also need to inspire the% to reach their sales targets' and clarif$ an$ do(bts abo(t the new prod(ct. 2hich of the following roles is rtiz pla$ing3 A) leader B) liaison C) disse%inator D) spo&esperson ) negotiator Answer! A "planation! A) A leadership role co%prises hiring' training' %otivating' %otivating' and disciplining e%plo$ees. age *ef! ,' = -! / AACSB! Anal$tic S&ills Diffic(lt$! Moderate 0(est. Categor$! Application -earning (tco%e! S(%%arize the %aor %aor theories of and approaches to leadership leadership
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>) *egina ?eorge wor&s as a ca%paign %anager in a not@for@profit organization in 5a%pshire. or the (pco%ing ca%paign against genetic engineering' she is networ&ing with %anagers who are wor&ing on the iss(e of food safet$. #hro(gh her networ& of contacts' she strives to gain infor%ation abo(t the sta&eholders in the food ind(str$ and other o ther lobb$ gro(ps. 2hich of the following roles is ?eorge %ost li&el$ to be pla$ing according to Mintzberg4s classification of %anagerial roles3 A) fig(rehead B) leader C) liaison D) entreprene(r ) reso(rce allocator Answer! C "planation! C) #he liaison liaison role involves %aintaining a networ& networ& of contacts who provide favors and infor%ation. age *ef! ,' = -! / AACSB! Anal$tic S&ills Diffic(lt$! Moderate 0(est. Categor$! Application ) Annette Si%pson wor&s for a fashion ho(se in aris and is preparing for the co%pan$4s (pco%ing line of winter clothing. She is c(rrentl$ researching online to &now what is in vog(e this season. In addition' she is also networ&ing with contacts fro% the press and fashion %agazine editors to (nderstand the changing tastes of cons(%ers. 2hich of the following roles is Si%pson pla$ing according to Mintzberg4s classification of %anagerial roles3 A) fig(rehead B) leader C) s$%bol head D) %onitor ) spo&esperson Answer! D "planation! D) According According to Mintzberg4s classification classification of %anagerial roles' the %onitor role co%prises collecting infor%ation fro% e"ternal organizations and instit(tions' t$picall$ b$ scanning the news %edia' tal&ing with other people to learn abo(t changes in the p(blic4s tastes' what co%petitors %a$ be planning' and so forth. age *ef! = -! / AACSB! Anal$tic S&ills Diffic(lt$! Moderate 0(est. Categor$! Application -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations
: Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
17) According to Mintzberg4s classification of %anagerial roles' the role of an) ________ is to trans%it infor%ation received fro% o(tsiders or fro% other e%plo$ees to %e%bers of the organization. A) entreprene(r B) reso(rce allocator C) spo&esperson D) leader ) disse%inator Answer! "planation! ) According According to Mintzberg4s classification classification of %anagerial roles' the role of a disse%inator is to trans%it infor%ation received fro% o(tsiders or fro% other e%plo$ees to %e%bers of the organization. age *ef! ,'= -! / Diffic(lt$! as$ 0(est. Categor$! Concept 11) #he role of an) ________' according to Mintzberg4s classification of %anagerial roles' is to trans%it infor%ation to o(tsiders abo(t an organization4s plans' policies' actions' and res(lts and one which serves as an e"pert e "pert in the organization4s ind(str$ ind(str$.. A) spo&esperson B) dist(rbance handler C) entreprene(r D) leader ) liaison Answer! A "planation! A) According to Mintzberg4s classification classification of %anagerial roles' the role of a spo&esperson is to trans%it infor%ation to o(tsiders abo(t an organization4s plans' policies' actions' and res(lts and one which serves as an e"pert in the organization4s ind(str$. age *ef! = -! / Diffic(lt$! as$ 0(est. Categor$! Concept 1/) According to Mintzberg4s classification of %anagerial roles' an) ________ searches the organization and its environ%ent for opport(nities and initiates proects to bring abo(t change. A) spo&esperson B) dist(rbance handler C) entreprene(r D) reso(rce allocator ) negotiator Answer! C "planation! C) According According to Mintzberg4s classification classification of %anagerial roles' an entreprene(r searches the organization and its environ%ent for opport(nities and initiates proects to bring abo (t change. age *ef! = -! / Diffic(lt$! as$ 0(est. Categor$! Concept
+ Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
18) According to Mintzberg4s classification of %anagerial roles' the role of an) ________ is to %a&e or approve significant organizational decisions and assign h(%an' ph$sical' and %onetar$ assets. A) disse%inator B) liaison C) entreprene(r D) reso(rce allocator ) entreprene(r Answer! D "planation! D) According According to Mintzberg4s classification classification of %anagerial roles' the role of a reso(rce allocator is to %a&e or approve significant organizational decisions and assign h(%an' ph$sical' and %onetar$ assets. age *ef! = -! / Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations 1:) According to Mintzberg4s classification of %anagerial roles' which of the following is a &ind of interpersonal role3 A) %onitor B) disse%inator C) spo&esperson D) entreprene(r ) liaison Answer! "planation! ) According According to Mintzberg4s classification classification of %anagerial roles' the role of a liaison is a &ind of interpersonal role which involves %aintaining a networ& of o(tside contacts who provide favors and infor%ation. age *ef! ,' = -! / Diffic(lt$! as$ 0(est. Categor$! Concept 1+) According to Mintzberg4s classification of %anagerial roles' which of the following is a &ind of decisional role3 A) negotiator B) disse%inator C) liaison D) spo&esperson ) %onitor Answer! A "planation! A) According to Mintzberg4s classification classification of %anagerial roles' the role of a negotiator is a &ind of decisional role which involves representing the organization at %aor negotiations. age *ef! =' > -! / Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations
, Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
1,) #he role of a ________ is a t$pe of infor%ational role according to Mintzberg4s classification of %anagerial roles. A) fig(rehead B) disse%inator C) liaison D) entreprene(r ) negotiator Answer! B "planation! B) According According to Mintzberg4s classification classification of %anagerial roles' the role of a disse%inator is a t$pe of infor%ational role which involves trans%itting infor%ation received fro% o(tsiders or fro% other e%plo$ees to %e%bers of the organization. age *ef! = -! / Diffic(lt$! as$ 0(est. Categor$! Concept 1=) 2hich of the following is tr(e of technical s&ills3 A) #he$ can be learned onl$ thro(gh for%al ed(cation. B) #he$ enco%pass the abilit$ to appl$ specialized &nowledge. C) #he$ are not re<(ired at all &inds of obs. D) #he$ are %onopolized b$ professionals. ) #he$ co%prise the abilit$ to (nderstand and %otivate people. Answer! B "planation! B) #echnical #echnical s&ills enco%pass the abilit$ to appl$ specialized &nowledge or e"pertise. All All obs re<(ire so%e specialized e"pertise' and %an$ people develop their technical s&ills on the ob. age *ef! > -! / Diffic(lt$! as$ 0(est. Categor$! Concept 1>) #he abilit$ to (nderstand' co%%(nicate with' %otivate' an d s(pport other people' both individ(all$ and in gro(ps' %a$ be defined as ________ . A) h(%an s&ills B) technical s&ills C) concept(al s&ills D) cognitive s&ills ) anal$tical s&ills Answer! A "planation! A) #he #he abilit$ to (nderstand' co%%(nicate co%%(nicate with' %otivate' and s(pport other people' both individ(all$ and in gro(ps' %a$ be defined as h(%an s&ills. Managers get things done thro(gh other people' and it is cr(cial for the% to have good h(%an s&ills. age *ef! > -! / Diffic(lt$! as$ 0(est. Categor$! Concept
= Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
1) Melissa 2oods 2oods was recentl$ hired as the ca%paign %anager at an environ%ental organization. She has a degree in environ%ental e nviron%ental s(stainabilit$ and possesses s(bstantial &nowledge abo(t the iss(e of global war%ing. She has the &nowledge & nowledge to lead the p(blic p( blic relations tea% of the organization. 5owever' a few %onths later' the board of directors of the organization e"pressed dissatisfaction with Melissa4s perfor%ance and as&ed her to resign. 2hich of the following' if tr(e' best e"plains this this sit(ation3 A) Melissa had no prior e"perience in research and develop%ent. B) Melissa had wea& interpersonal and networ&ing s&ills to r(n the proect. C) Melissa foc(sed on the res(lts her tea% achieved rather than how the$ achieved those res(lts. D) Melissa is not (p@to@date abo(t the feasibilit$ of (sing different %odes of renewable energ$. energ$. ) Melissa had a diverse networ& of contacts established fro% her previo(s ob. Answer! B "planation! B) #he abilit$ to (nderstand' co%%(nicate with' %otivate' %otivate' and s(pport other people' both individ(all$ and in gro(ps' defines h(%an s&ills. Man$ people are technicall$ proficient b(t poor listeners' (nable to (nderstand the needs of others' or wea& at %anaging conflicts. c onflicts. Since %anagers get things done thro(gh other people' the$ %(st have good h(%an s&ills. #ho(gh Melissa had s(bstantial &nowledge abo(t the iss(e of global war%ing' her wea& interpersonal and networ&ing s&ills e"plain wh$ she was (nable to lead the p(blic relations tea% efficientl$. efficientl$. Melissa having no prior e"perience in research and develop%ent pla$s no role in e"plaining wh$ she was (nable to lead the p(blic relations tea%. Melissa foc(sing on the res(lts her tea% achieved rather than how the$ achieved the% does not indicate her (nderperfor%ance in an$ wa$. In addition' Melissa not being (p@to@date abo(t the feasibilit$ of (sing different %odes of renewable energ$ indicates a lac& of theoretical &nowledge and not the inabilit$ to lead a p(blic relations tea%. Melissa having a diverse networ& of contacts established fro% her previo(s ob wor&s against the sit(ation beca(se it wo(ld act(all$ help Melissa in her ob. age *ef! > -! / AACSB! *eflective #hin&ing Diffic(lt$! 5ard 0(est. Categor$! Categor$! Critical #hin&ing -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ /7) 9oann 5a$es is c(rrentl$ wor&ing on a proect to tac&le cli%ate change. D(ring the proect' she needs to find different options to replace the (se of non@renewable energ$ and chec& the feasibilit$ of different renewable energ$ options before choosing the %ost practical one. 2hich of the following s&ills does 5a$es pri%aril$ need to (se for these tas&s3 A) h(%an s&ills B) interpersonal s&ills C) concept(al s&ills D) co%%(nication s&ills ) interactive s&ills Answer! C "planation! C) Managers %(st have the the %ental abilit$ to anal$ze anal$ze and diagnose co%ple" sit(ations. #hese tas&s re<(ire concept(al s&ills. #he abilit$ to integrate new ideas with e"isting processes and innovate on the ob are also cr(cial concept(al s&ills for toda$4s %anagers. age *ef! > -! / AACSB! Anal$tic S&ills Diffic(lt$! 5ard 0(est. Categor$! Application
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/1) 8,7.org' an organization wor&ing toward c(rbing cli%ate change' recentl$ cond(cted an interview with 9essica for the position of a p(blic relations officer. 5owever' 5owever' the interviewers Brenda and -a(ra are divided over whether 9essica sho(ld be given the ob. Brenda believes that 9essica does not have in@ depth &nowledge abo(t the iss(e of global war%ing and its i%pact. n the other hand' -a(ra feels that 9essica wo(ld be perfect for the ob beca(se she has strong networ&ing and interpersonal s&ills. 2hich of the following' if tr(e' wo(ld strengthen -a(ra4s arg(%ent3 A) ?aining the s(pport of corporate giants wo(ld co%prise a large part of the ob. B) 9essica will need to prepare e"tensive reports abo(t the iss(e of cli%ate change. C) #he role will re<(ire 9essica to give presentations to environ%ental e"perts on renewable %odes of energ$. D) 9essica had negligible e"perience in research and develop%ent. ) 9essica has wea& anal$tical s&ills to solve proble%s associated with i%ple%enting options of renewable energ$ e nerg$.. Answer! A "planation! A) #he #he abilit$ to (nderstand' co%%(nicate co%%(nicate with' %otivate' and s(pport other people' both individ(all$ and in gro(ps' defines h(%an s&ills. Man$ people are technicall$ proficient b(t poor listeners' (nable to (nderstand the needs of others' or wea& at %anaging conflicts. c onflicts. ?aining the s(pport of corporate giants being a large part of the p(blic relations ob wo(ld re<(ire strong networ&ing and interpersonal s&ills' which according to -a(ra' 9essica has. #his wo(ld strengthen -a(ra4s arg(%ent. #he tas& of preparing e"tensive reports does not involve an$ networ&ing s&ills and th(s wo(ld not in an$ wa$ strengthen -a(ra4s arg(%ent. ?iving presentations to environ%ental e"perts wo(ld re<(ire -a(ra to have in@depth &nowledge of global war%ing and does not involve networ&ing s&ills. 9essica having negligible e"perience in research and develop%ent and wea& anal$tical an al$tical s&ills to solve proble%s associated with i%ple%enting options of renewable energ$ does not re<(ire networ&ing s&ills' and th(s' does not strengthen -a(ra4s arg(%ent. age *ef! > -! / AACSB! *eflective #hin&ing Diffic(lt$! 5ard 0(est. Categor$! Categor$! Critical #hin&ing -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
//) 8,7.org' an organization wor&ing toward c(rbing cli%ate change' recentl$ cond(cted an interview with 9essica for the position of a p(blic relations officer. 5owever' 5owever' the interviewers Brenda and -a(ra are divided over whether 9essica sho(ld be given the ob. Brenda believes that 9essica does not have in@ depth &nowledge abo(t the iss(e of global war%ing and its i%pact. n the other hand' -a(ra feels that 9essica wo(ld be perfect for the ob beca(se she has strong interpersonal s&ills. 2hich of the following' if tr(e' wo(ld wea&en -a(ra4s arg(%ent3 A) 9essica was (nable to fare well in the written test which anal$zed her concept(al s&ills. B) 9essica listened intentl$ to the interviewers4 <(estions before answering the%. C) 9essica was (nable to co%%(nicate clearl$ wh$ she was right for the ob. D) 9essica was ver$ friendl$ and co(rteo(s with the receptionist while greeting her. ) 9essica was high on confidence abo(t ab o(t getting the ob beca(se of her strong networ&ing s&ills. Answer! C "planation! C) #he abilit$ to (nderstand' co%%(nicate with' %otivate' %otivate' and s(pport other people' both individ(all$ and in gro(ps' defines h(%an s&ills. Man$ people are technicall$ proficient b(t poor listeners' (nable to (nderstand the needs of others' or wea& at %anaging conflicts. c onflicts. If 9essica was (nable to co%%(nicate clearl$ wh$ she was right for the ob' it wea&ens -a(ra4s arg(%ent that 9essica has strong interpersonal s&ills. 9essica being (nable to fare well in the written test which anal$zed her concept(al s&ills does not indicate 9essica4s networ&ing s&ills' and th(s does not wea&en -a(ra4s arg(%ent. 9essica listening intentl$ to the interviewers4 <(estions before answering the% and greeting the receptionist indicates that she had good interpersonal s&ills. #his strengthens -a(ra4s arg(%ent. arg(%ent. 9essica being high on confidence abo(t getting the ob beca(se of her strong networ&ing s&ills is irrelevant to the arg(%ent. age *ef! > -! / AACSB! *eflective #hin&ing Diffic(lt$! 5ard 0(est. Categor$! Categor$! Critical #hin&ing -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ /8) According to red -(thans and his associates' %anagers involved in traditional %anage%ent activities (ndertoo& which of the following tas&s3 A) %otivating B) socializing C) decision %a&ing D) training ) politic&ing Answer! C "planation! C) red -(thans and his associates associates st(died %ore than :+7 %anagers %anagers who were all engaged in fo(r %anagerial activities of traditional %anage%ent' co%%(nication' h(%an reso(rce %anage%ent' and networ&ing. Activities in traditional %anage%ent involved decision %a&ing' planning' and controlling. age *ef! > -! / Diffic(lt$! as$ 0(est. Categor$! Concept
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/:) According to red -(thans and his associates4 st(d$ of :+7 %anagers' ________ %ade the largest contrib(tion to the s(ccess of %anagers in ter%s of speed of pro%otion within their organization. A) networ&ing B) decision %a&ing C) planning D) controlling ) staffing Answer! A "planation! A) According to red -(thans and his associates4 st(d$ of :+7 %anagers' networ&ing %ade the largest contrib(tion to the s(ccess of %anagers in ter%s of speed of pro%otion within their organization. 5(%an reso(rce %anage%ent activities %ade the least relative contrib(tion age *ef! >' -! / Diffic(lt$! as$ 0(est. Categor$! Concept /+) According to red -(thans and his associates' %anagers which are involved in networ&ing activities are %ost li&el$ to (nderta&e which of the following3 A) planning B) decision %a&ing C) controlling D) politic&ing ) staffing Answer! D "planation! D) red -(thans and his associates associates st(died %ore than :+7 %anagers who were all engaged in fo(r %anagerial activities of traditional %anage%ent' co%%(nication'h(%an reso(rce %anage%ent' and networ&ing. etwor&ing activities are co%prised of socializing' po litic&ing' and interacting with o(tsiders. age *ef! > -! / Diffic(lt$! as$ 0(est. Categor$! Concept /,) 2hich of the following best defines organizational behavior3 A) It involves the st(d$ of gro(ps of people co%ing together for collective bargaining. B) It involves the st(d$ of what people peop le do in a co%pan$ and how it affects the co%pan$4s o(tp(t. C) It involves anal$zing different people in an ind(str$ with indep endent profit@centered %otives. D) It involves developing e"cl(sivel$ the &nowledge of %anagers and senior @level e%plo$ees. ) It is a field which is not infl(enced b$ factors in the e"ternal world. Answer! B "planation! B) rganizational behavior refers refers to the st(d$ of what people do in an organization organization and how their behavior affects the organization4s perfor%ance. age *ef! 17 -! 8 Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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/=) 2hich of the following deter%inants of behavior does o rganizational behavior st(d$3 A) profits B) ob satisfaction C) per&s D) individ(als ) collective bargaining Answer! D "planation! D) rganizational behavior st(dies st(dies the three deter%inants deter%inants of behavior in organizations. organizations. #hese are co%prised of individ(als' gro(ps' and str(ct(re. In addition' B applies the &nowledge gained abo(t individ(als' gro(ps' and the effect of str(ct(re on behavior in order to %a&e o rganizations wor& %ore effectivel$. effectivel$. age *ef! 17 -! 8 Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ />) 2hich of the following does s$ste%atic st(d$ (se to loo& at relationships to attrib(te ca(ses and effects3 A) int(itive data B) feelings C) scientific data D) instinct ) pre%onition Answer! C "planation! C) S$ste%atic st(d$ loo&s loo&s at relationships to attrib(te ca(ses and effects' effects' and bases the concl(sions on scientific evidence' that is' on data gathered (nder controlled conditions and %eas(red and interpreted in a reasonabl$ rigoro(s %anner. age *ef! 11 -! : Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ /) 2hich of the following is tr(e of s$ste%atic st(d$3 A) It attrib(tes ca(ses and effects based on int(ition. B) It involves s(pporting decisions based on g(t feelings. C) It anal$zes relationships based on previo(s e"periences. D) It involves anal$zing relationships based on scientific data. ) It involves ta&ing action based on instinct. Answer! D "planation! D) S$ste%atic st(d$ loo&s at relationships to to attrib(te ca(ses and effects' effects' and bases the concl(sions on scientific evidence' that is' on data gathered (nder controlled conditions and %eas(red and interpreted in a reasonabl$ rigoro(s %anner. age *ef! 11 -! : Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 1/ Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
87) In order to predict h(%an behavior' it is best to s(pple%ent int(itive opinions with infor%ation derived fro% ________. A) co%%on sense B) direct observation C) s$ste%atic st(d$ D) spec(lation ) organizational theor$ Answer! C "planation! C) #o %a&e good B decisions it is i%portant to (se evidence to s(pple%ent int(ition and e"perience. vidence sho(ld co%e thro(gh s$ste%atic st(d$' which involves loo&ing at relationships' atte%pting to attrib(te ca(ses and effects' and basing concl(sions on scientific evidence' that is' on data gathered (nder controlled conditions and %eas(red and interpreted in a reasonabl$ rigoro(s %anner. age *ef! 11 -! : Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 81) Anal$zing Anal$zing relationships' deter%ining ca(ses and effects' and basing concl(sions on scientific evidence' all constit(te aspects of ________ st(d$. A) organizational B) int(itive C) theoretical D) s$ste%atic ) case@based Answer! D "planation! D) S$ste%atic st(d$ %eans %eans loo&ing at relationships' atte%pting atte%pting to attrib(te ca(ses and effects' and basing the concl(sions on scientific evidence' that is' on data gathered (nder controlled conditions and %eas(red and interpreted in a reasonabl$ rigoro(s %anner. age *ef! 11 -! : Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 8/) ________ refers to basing %anagerial decisions on the best available scientific proof. A) %ergenc$ %anage%ent B) ersonal &nowledge %anage%ent C) ropert$ %anage%ent D) vidence@based %anage%ent ) Enowledge %anage%ent Answer! D "planation! D) #he basing of %anagerial decisions on the best available scientific evidence can be ter%ed as evidence@based %anage%ent. age *ef! 11 -! : Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 18 Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
88) ________ refers to a g(t feeling not necessaril$ s(pported b$ research. A) Int(ition B) *easoning C) *ationalit$ D) -ogic ) Inference Answer! A "planation! A) A g(t feeling not necessaril$ s(pported b$ research is &nown as int(ition. age *ef! 11 -! : Diffic(lt$! as$ 0(est. Categor$! Concept 8:) ________ see&s to %eas(re' e"plain' and so%eti%es change the behavior of h(%ans and other ani%als. A) Meteorolog$ B) #heolog$ C) piste%olog$ D) -e"icolog$ ) s$cholog$ Answer! "planation! ) s$cholog$ see&s to %eas(re' %eas(re' e"plain' and so%eti%es change the behavior of h(%ans and other ani%als. #hose who have contrib(ted and contin(e to add to the &nowledge of B are learning theorists' personalit$ theorists' co(nseling ps$chologists' and' %ost i%portant' ind(strial and organizational ps$chologists. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 8+) 2hich of the following disciplines blends concepts fro% both ps$cholog$ and sociolog$ to foc(s on people4s infl(ence on one another3 A) social ps$cholog$ B) cos%olog$ C) paraps$cholog$ D) le"icolog$ ) eschatolog$ Answer! A "planation! A) Social ps$cholog$' ps$cholog$' generall$ considered a branch of ps$cholog$' blends concepts fro% both ps$cholog$ and sociolog$ to foc(s on peoples4 infl(ence on one another. ne %aor st(d$ area is change which involves how to i%ple%ent it and how to red(ce barriers to its acceptance. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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8,) 2hich of the following is a difference between sociolog$ and ps$cholog$3 A) Sociolog$ st(dies h(%ans and ani%als whereas ps$cholog$ foc(ses e"cl(sivel$ on h(%ans. B) Sociolog$ st(dies people in relation to their social c(lt(re whereas ps$cholog$ foc(ses on the individ(al. C) Sociolog$ incorporates research fro% social sciences' philosoph$' and nat(ral sciencesF ps$cholog$ does not. D) Sociolog$ (ses vario(s %ethods of e%pirical investigation whereas ps$cholog$ (ses li%ited critical anal$ses. ) Sociolog$ (ses onl$ <(alitative techni<(es whereas ps$cholog$ (ses both <(alitative and < (antitative techni<(es. Answer! B "planation! B) 2hile ps$cholog$ ps$cholog$ foc(ses on the individ(al' sociolog$ st(dies st(dies people in relation to their social environ%ent or c(lt(re. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 8=) ________ is the st(d$ of societies to learn abo(t h(%an beings and their activities. A) Anthropolog$ B) Deontolog$ C) piste%olog$ D) Agnotolog$ ) D$steleolog$ Answer! A "planation! A) Anthropolog$ is the st(d$ of societies to to learn abo(t h(%an beings and their activities. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 8>) 2hich of the following fields of st(d$ is %ost li&el$ to involve st(d$ing organizational c(lt(re' for%al organization theor$ and str(ct(re3 A) sociolog$ B) deontolog$ C) episte%olog$ D) agnotolog$ ) d$steleolog$ Answer! A "planation! A) Sociologists st(d$ st(d$ organizational c(lt(re' for%al organization organization theor$ and str(ct(re' organizational technolog$' co%%(nications' power' and c onflict. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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8) A(stin *eed is a grad(ate st(dent helping to organize a st(d$ on individ(al ob satisfaction. #he st(d$ foc(ses on the top five ca(ses of satisfaction or dissatisfaction on the ob. 5is depart%ent is s(rve$ing /77 individ(als in 177 different d ifferent t$pes of organizations. A(stin A(stin is %ost li&el$ a grad(ate st(dent in the depart%ent of ________. A) ps$cholog$ B) anthropolog$ C) political science D) ento%olog$ ) archaeolog$ Answer! A "planation! A) Beca(se A(stin4s A(stin4s st(d$ foc(ses on the ca(ses of individ(al ob satisfaction' satisfaction' he is %ost li&el$ cond(cting the st(d$ thro(gh the depart%ent of ps$cholog$. s$cholog$ is defined as a the science which see&s to %eas(re' e"plain' and so%eti%es change the behavior of h(%ans and it foc(ses on the individ(al. age *ef! 1: -! + AACSB! Anal$tic S&ills Diffic(lt$! Moderate 0(est. Categor$! Application -earning (tco%e! Describe the co%ponents co%ponents of h(%an reso(rce reso(rce practices :7) Go( Go( are bringing together fac(lt$ fro% different behavioral disciplines to a(thor a new te"tboo& in organizational behavior. *epresented are professors fro% ps$cholog$' sociolog$' social ps$cholog$' anthropolog$' political political science' and ind(strial engineering.2hich fac(lt$ %e%ber is %ost li&el$ to f(rnish infor%ation abo(t personalit$' learning' and %otivation3 A) sociolog$ B) ps$cholog$ C) anthropolog$ D) political science ) ind(strial engineering Answer! B "planation! B) s$cholog$ see&s to %eas(re' %eas(re' e"plain' and so%eti%es change the behavior of h(%ans and other ani%als. s$cholog$4s foc(s on the individ(al has led to contrib(tions in the areas of learning' personalit$' personalit$' e%otions' %otivational forces' and %ore. age *ef! 1: -! + AACSB! Anal$tic S&ills Diffic(lt$! as$ 0(est. Categor$! Application -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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:1) M$ria% is anal$zing the gender roles of o f %en and wo%en in %anage%ent %anage%en t in the Hnited States and co%paring the% to the gender roles in %anage%ent in 9apan. She is s(rve$ing fift$ %ale and fift$ fe%ale %anagers in each co(ntr$ co( ntr$ to co%pare their dail$ behavior. M$ria%4s st(d$ e"e%plifies how ________ contrib(tes to B. A) anthropolog$ B) ps$cholog$ C) archaeolog$ D) political science ) corporate strateg$ Answer! A "planation! A) M$ria% M$ria% is an anthropologist. M(ch of o(r c(rrent (nderstanding of organizational c(lt(re' organizational environ%ents' and differences a%ong national c(lt(res is a res(lt of the wor& of anthropologists or those (sing their %ethods. age *ef! 1: -! + AACSB! Anal$tic S&ills Diffic(lt$! Moderate 0(est. Categor$! Application -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ :/) 2hich of the following is tr(e of contingenc$ variables3 A) #he$ refer to sit(ational factors that %oderate the relationship between two or %ore variables. B) #he$ %a&e si%ple' acc(rate' and sweeping generalizations abo(t concepts in organizational behavior. C) #he$ indicate that ever$one is %otivated b$ %one$ and financial per&s. D) #he$ refer to scientific factors which are based on ( niversal tr(ths. ) #he$ re%ain constant irrespective of an$ change in the environ%ent. Answer! A "planation! A) Contingenc$ variables refer to sit(ational sit(ational factors that %oderate the relationship between two or %ore variables. age *ef! 1+ -! , Diffic(lt$! as$ 0(est. Categor$! Concept :8) *a$%ond Ma$er is cond(cting a st(d$ on discri%ination against ca%paign activists based on gender. In his st(d$' st(d$' he noted that %ale e"ec(tives who visited Indonesian villages to pro%ote the (se of renewable energ$ received a highl$ positive response. In contrast' wo%en who visited the sa%e villages' received an antagonistic response fro% the%. 5owever' Ma$er stated that his findings onl$ applied to villages. In this st(d$' the presence of a village is considered a ________ variable. A) global B) general C) dependent D) non@reactive ) contingenc$ Answer! "planation! ) Contingenc$ variables are variables that %oderate the relationship relationship between two or %ore variables. or e"a%ple' an B st(d$ can sa$ " leads to $' b(t onl$ (nder conditions specified in z. 5(%ans are (npredictable in nat(re and an d th(s' all organizational behavior st(dies %(st have contingenc$ variables. 1= Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
age *ef! 1+ -! , AACSB! Anal$tic S&ills Diffic(lt$! Moderate 0(est. Categor$! Application -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ ::) ________ variables are variables that %oderate the relationship between two or %ore variables. A) ?lobal B) ?eneral C) Dependent D) on@reactive ) Contingenc$ Answer! "planation! ) Contingenc$ variables are variables that %oderate the relationship relationship between two or %ore variables. or e"a%ple' an B st(d$ can sa$ " leads to $' b(t onl$ (nder conditions specified in z. 5(%ans are (npredictable in nat(re and an d th(s' all organizational behavior st(dies %(st have contingenc$ variables. age *ef! 1+ -! , Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ :+) 2hich of the following is a res(lt of globalization3 A) organizations being bo(nd b$ national borders B) lower prod(ction of goods in developing nations C) highl$ ho%ogeneo(s wor&force D) shared social val(e a%ong all c(lt(res ) obs %oving to nations with low@cost labor Answer! "planation! ) In a global econo%$' obs tend tend to flow where lower costs give b(sinesses a co%parative advantage' tho(gh labor gro(ps' politicians' and local co%%(nit$ leaders see the e"porting of obs as (nder%ining the ob %ar&et at ho%e. age *ef! 1= -! = AACSB! D$na%ics of the ?lobal cono%$ Diffic(lt$! as$ 0(est. Categor$! Concept
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:,) Managers who oversee the %ove%ent of obs to co(ntries with low@cost labor are %ost li&el$ to ________. A) provide poor c(sto%er service B) face opposition fro% labor gro(ps C) %anage a c(lt(rall$ ho%ogeneo(s wor&force D) operate in niche %ar&ets ) lose co%petitive advantage b$ e"porting obs Answer! B "planation! B) In a global econo%$' obs tend tend to flow where lower costs give b(sinesses a co%parative advantage' tho(gh labor gro(ps' politicians' and local co%%(nit$ leaders see the e"porting of obs as (nder%ining the ob %ar&et at ho%e. Managers face the diffic(lt tas& of balancing the interests of their organization with their responsibilities to the co%%(nities in which the$ operate. age *ef! 1= -! = AACSB! D$na%ics of the ?lobal cono%$ Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! "plain the effects effects of power and political behavior on organizations :=) 9osh 2allace' a sales e"ec(tive' has recentl$ been pro%oted to the position of sales %anager at S$nerg$ Corporation Ban&. 5e has in the past gained a strong trac& record of %a&ing the highest n(%ber of sales in his branch. D(ring his first few %onths as a %anager' he reg(larl$ appreciated and ac&nowledged the tea%4s efforts beca(se he &new that it was the driving force behind high perfor%ance. 5owever' the co%pan$ has recentl$ e"pressed its dissatisfaction with 9osh4s tea% as it has consistentl$ failed to %eet the sales targets of the branch. 2hich of the following' if tr(e' wo(ld best e"plain this sit(ation3 A) #he ban& had an e"isting list of contacts which was shared with the tea%. B) #he tea% was allotted areas with fa%ilies fro% high inco%e gro(ps. C) #here has been a sharp rise in the co(ntr$4s citizens4 p(rchasing power. D) 9osh had prior e"perience in leading large sales tea%s. ) #he tea% was %otivated b$ e"trinsic factors instead of intrinsic factors. Answer! "planation! ) 2hile wor&ing with people fro% different different c(lt(res' it is i%portant i%portant to (nderstand that what %otivates one %a$ not %otivate another. an other. In addition' one4s co%%(nication st$le %a$ be straightforward and open' which others %a$ find (n co%fortable and threatening. #o wor& effectivel$ effectivel$ with people fro% different c(lt(res' one needs to (nderstand how their c(lt(re' geograph$' and religion have shaped the% and how to adapt one4s %anage%ent st$le to their differences. #he tea% being %otivated b$ e"trinsic factors instead of intrinsic factors which 9osh (sed e"plains wh$ 9osh4s tea% was not %otivated eno(gh to perfor% well. If the ban& had an e"isting list of contacts which was shared with the tea% wo(ld wor& against the arg(%ent beca(se it wo(ld' to an e"tent' help the tea% perfor% well. In addition' the tea% being allotted areas with fa%ilies fro% high inco%e gro(ps' a sharp rise in the co(ntr$4s citizens4 p(rchasing power' and 9osh having had prior e" perience in leading large sales tea%s are all li&el$ to help the tea% perfor% well and do not e"plain wh$ the$ failed consistentl$ to %eet the sales targets of the branch. age *ef! 1= -! = AACSB! *eflective #hin&ing Diffic(lt$! 5ard 0(est. Categor$! Categor$! Critical #hin&ing -earning (tco%e! Disc(ss the infl(ence of c(lt(re on organizational behavior 1 Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
:>) ?o(ld (rnit(re is one of the leading f(rnit(re co%panies in Indonesia. In the p ast' the co%pan$ had a ho%ogeneo(s wor&force of Indonesian e%plo$ees. #he co%pan$ is desperate to c(t operating and %an(fact(ring costs and hence is considering o(tso(rcing part of the %an(fact(ring process to low@cost #aiwan. #aiwan. 5owever' local co%%(nit$ leaders across the co(ntr$ are opposing this decision strongl$. #he$ believe that e"porting obs to other co(ntries is detri%ental to their co(ntr$ in ever$ wa$ possible. possible. 2hich of the following' if tr(e' is the flaw in the local co%%(nit$ leaders4 opinion3 A) #he co(ntr$ has one of the lowest rates of e%plo$%ent in Asia. B) ver >+ percent of Indonesia4s reven(e co%es fro% agric(lt(re. C) #he f(rnit(re %ar&et contrib(tes to /7 percent of deforestation in the co(ntr$. D) #he govern%ent of Indonesia provides s(bstantial s(bsidies to start@(p co%panies. ) ?o(ld (rnit(re has alliances with local f(rnit(re co%panies in #aiwan. #aiwan. Answer! C "planation! C) In a global econo%$' obs tend tend to flow where lower costs give b(sinesses a co%parative advantage' tho(gh labor gro(ps' politicians' and local co%%(nit$ leaders see the e"porting of obs as (nder%ining the ob %ar&et at ho%e. Managers face the diffic(lt tas& of balancing the interests of their organization with their responsibilities to the co%%(nities in which the$ operate. In this scenario' the f(rnit(re %ar&et contrib(ting to /7 percent of deforestation in the co(ntr$ is a flaw in the local co%%(nit$ leaders4 opinion beca(se e"porting e" porting obs to other co(ntries wo(ld prevent deforestation in their co(ntr$. #he co(ntr$ having one of the lowest rates of e%plo$%ent in Asia strengthens the local co%%(nit$ leaders4 opinion. >+ percent of o f Indonesia4s reven(e co%ing fro% agric(lt(re and the govern%ent of Indonesia providing s(bstantial s(bsidies to start@(p co%panies is irrelevant to the arg(%ent abo(t e"porting obs being detri%ental to the develop%ent of the co(ntr$. ?o(ld (rnit(re having alliances with local f(rnit(re co%panies in #aiwan wea&ens the local co%%(nit$ leaders4 opinion. age *ef! 1= -! = AACSB! *eflective #hin&ing Diffic(lt$! 5ard 0(est. Categor$! Categor$! Critical #hin&ing -earning (tco%e! Describe the nat(re nat(re of conflict and the negotiation process process :) ________ refers to the heterogeneit$ heterogene it$ of organizations in ter%s of gender' age' race' ethnicit$' se"(al orientation' and incl(sion of other diverse gro(ps. A) 2or&force associabilit$ B) 2or&force diversit$ C) C(lt(ral si%ilarit$ D) rganizational congr(it$ ) perational ho%ogeneit$ Answer! B "planation! B) 2or&force 2or&force diversit$ diversit$ refers to the heterogeneit$ of organizations in ter%s ter%s of gender' age' race' ethnicit$' se"(al orientation' and incl(sion of other diverse gro(ps. age *ef! 1> -! = AACSB! M(ltic(lt(ral and Diversit$ Diversit$ Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define diversit$ and describe describe the effects of diversit$ in the wor&force wor&force
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+7) ight$ percent of the e%plo$ees in the Hnited States wor& toda$ in ________ obs. A) te"tile B) %ilitar$ C) %ining D) research ) service Answer! "planation! ) #oda$' #oda$' the %aorit$ %aorit$ of e%plo$ees in developed co(ntries wor& in service obs' incl(ding >7 percent in the Hnited States. age *ef! 1> -! = Diffic(lt$! as$ 0(est. Categor$! Concept +1) A co%%on co%%on characteristic of service obs is that the$ ________. A) need s(bstantial interaction with an organization4s c(sto%ers B) offer %(ch higher pa$ in co%parison with other non@service obs C) have fewer wor&ing ho(rs than other obs D) re<(ire ver$ little ob &nowledge co%pared to other obs ) provide %ore per&s and benefits to e%plo$ees Answer! A "planation! A) #he co%%on characteristic characteristic of service obs is s(bstantial interaction interaction with an organization4s c(sto%ers. age *ef! 1> -! = Diffic(lt$! as$ 0(est. Categor$! Concept +/) 2hich of the following is an e"a%ple of o f a position in a service ob3 A) h(%an reso(rce e"ec(tive B) ad%inistrative e"ec(tive C) flight attendant D) environ%ental ca%paigner ) prod(ction line wor&er Answer! C "planation! C) Service obs incl(de technical s(pport s(pport representatives' fast@food fast@food co(nter wor&ers' sales cler&s' waiters and waitresses' n(rses' a(to%obile repair technicians' and flight attendants. #he co%%on characteristic of these obs is s(bstantial interaction with an organization4s c(sto%ers. age *ef! 1> -! = Diffic(lt$! as$ 0(est. Categor$! Concept
/1 Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
+8) ne of the &e$ challenges for %anagers in toda$4s organizations is to ________ . A) be static in nat(re B) confor% to nor%s and practices C) be resistant to change D) follow age@old r(les rigidl$ ) sti%(late tolerance for change Answer! "planation! ) #he challenge for %anagers %anagers is to sti%(late sti%(late their e%plo$ees4 creativit$ and tolerance for change. ?lobalization' e"panded capacit$' and advances in technolog$ have re<(ired organizations to be fast and fle"ible if the$ are to s(rvive. #he res(lt is that %ost %anagers and e%plo$ees toda$ wor& in a cli%ate best characterized as ;te%porar$.; age *ef! /7 -! = Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! "plain how to %anage resistance to to change +:) 2hich of the following sho(ld e%plo$ees (nderta&e to deal with ;te%porariness; in the %odern wor& cli%ate3 A) contin(all$ (pdate their &nowledge and s&ills to perfor% new ob re<(ire%ents B) be prepared to wor& in the sa%e position for longer periods of ti%e C) have closer connections with peers and s(bordinates D) avoid (npredictable sit(ations to avert ta&ing ris&s ) engage in organizational politic&ing Answer! A "planation! A) #oda$4s #oda$4s %anagers and e%plo$ees %(st learn to cope with te%porariness' fle"ibilit$' spontaneit$' and (npredictabilit$.2o (npredictabilit$.2or&ers r&ers %(st contin(all$ (pdate their &nowledge and s&ills to perfor% new ob re<(ire%ents. age *ef! /7 -! = Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! "plain how to %anage resistance to to change ++) 2hich of the following ter%s best describes organizations that allow people to co%%(nicate and wor& together even tho(gh the$ %a$ be tho(sands of %iles apart3 A) networ&ed organizations B) hierarchical organizations C) %atri" organizations D) stable organizations ) flat organizations Answer! A "planation! A) etwor&ed organizations organizations allow people to co%%(nicate co%%(nicate and wor& together even tho(gh the$ %a$ be tho(sands of o f %iles apart. age *ef! /7 -! = Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Describe the factors infl(encing effective co%%(nication co%%(nication in organizations // Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
+,) 2hich of the following is the %aor challenge for %anagers in a f(ll$ networ&ed organization3 A) eli%inating the need for paper co%%(nication b$ rel$ing entirel$ on e@%ail' file transfers' and the li&e B) retaining tea% %e%bers who can easil$ %ove to another e%plo$er when de%and for their services changes C) %anaging contract and te%porar$ wor&ers D) %aintaining a ;virt(al office; thro(gh the (se of co%p(ters' interoffice networ&s' and the Internet ) %anaging people who wor& together b(t are geographicall$ separated Answer! "planation! ) etwor&ed organizations allow people to co%%(nicate and wor& together together even tho(gh the$ %a$ be tho(sands of o f %iles apart. Motivating and %anaging people online re<(ires different techni<(es than when individ(als are ph$sicall$ present in a single location. age *ef! /1 -! = Diffic(lt$! Moderate 0(est. Categor$! Concept +=) Christopher *ichardson wor&s as a graphic designer in S$dne$. 5e often coordinates with colleag(es wor&ing in ?er%an$. In addition' he interacts with clients across the globe. 2hich of the following is %ost li&el$ to facilitate his co%%(nications with clients and colleag(es3 A) ergono%ic c(bicle B) lateral thin&ing C) sense%a&ing D) s$ste%s thin&ing ) networ&ed organization Answer! "planation! ) etwor&ed organizations allow people to co%%(nicate and wor& together together even tho(gh the$ %a$ be tho(sands of o f %iles apart. Motivating and %anaging people online re<(ires different techni<(es than when individ(als are ph$sicall$ present in a single location. age *ef! /7' /1 -! = Diffic(lt$! Moderate 0(est. Categor$! Application -earning (tco%e! Describe the factors infl(encing effective co%%(nication co%%(nication in organizations +>) 2hich of the following is a ca(se of wor&@life conflicts3 A) global organizations B) sense%a&ing C) privatization of essential ind(stries D) downshifting ) (se of self@%anaged tea%s Answer! A "planation! A) Creation of global organizations organizations %eans that the world never sleeps. #his affects affects e%plo$ees4 wor&@life balance. age *ef! /1 -! = Diffic(lt$! as$ 0(est. Categor$! Concept
/8 Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
+) 2hich of the following is tr(e of positive organizational scholarship3 A) It involves %onitoring negative practices in organizations and rectif$ing the%. B) It deals with how e%plo$ees sho(ld anal$ze wea&nesses and convert the% into strengths. C) It st(dies how organizations develop h(%an strengths' foster vitalit$' vitalit$' and (nloc& potential. D) It dwells on li%itations that an organization faces and how it can t(rn the% into opport(nities. ) It involves scr(tinizing loopholes in organizational practices and filling gaps in processes. Answer! C "planation! C) ositive organizational organizational scholarships st(d$ how organizations organizations develop h(%an strengths' foster vitalit$ and resilience' and (nloc& potential. So%e &e$ independent variables in positive B research are engage%ent' hope' opti%is%' and resilience in the face of strain. age *ef! // -! = Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Describe the %aor theories theories of %otivation and relate relate the% to organizational organizational perfor%ance ,7) ________ is a &e$ independent variable in positive organizational behavior research. A) ngage%ent B) Apath$ C) Despair D) Constraint ) essi%is% Answer! A "planation! A) ositive ositive organizational scholarships st(d$ how organizations develop h(%an strengths' foster vitalit$ and resilience' and (nloc& potential. So%e &e$ independent variables in positive B research are engage%ent' hope' opti%is%' and resilience in the face of strain. age *ef! // -! = Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ ,1) #he concept of ;reflected best@self; involves ________. A) foc(sing on eli%inating shortco%ings to bring o(t the best in oneself B) %a&ing e%plo$ees aware of their wea&nesses wea&n esses and rectif$ing the% C) observing and %onitoring drawbac&s of a tea% and then increasing their efficienc$ with the help of ade<(ate training D) as&ing e%plo$ees to thin& abo(t when the$ were at their personal best b est in order to e"ploit their strengths. ) st(d$ing ind(str$@wide best practices and then i%ple%enting it Answer! D "planation! D) ositive organizational organizational scholars have st(died a concept called ;reflected ;reflected best@self; as&ing e%plo$ees to thin& abo(t when whe n the$ were at their ;personal best; in order to (nderstand how to e"ploit their strengths. age *ef! // -! = Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Describe the co%ponents co%ponents of h(%an reso(rce reso(rce practices /: Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
,/) 2hich of the following is an e"a%ple of o f an ethical dile%%a3 A) Sho(ld I wor& e"tra ho(rs to co%plete %$ assign%ent3 B) Sho(ld I e@%ail %$ %anager abo(t <(eries on the proect3 C) Sho(ld I disc(ss with the %anage%ent abo(t per&s being offered3 D) Sho(ld I as& %$ %anager for leave d(ring Christ%as3 ) Sho(ld I pla$ politics to advance %$ career3 Answer! "planation! ) %plo$ees are increasingl$ increasingl$ facing ethical dile%%as and ethical choices choices in which the$ are re<(ired to identif$ right and wrong cond(ct. age *ef! // -! = AACSB! thical Hnderstanding and *easoning Abilities Abilities Diffic(lt$! as$ 0(est. Categor$! Concept ,8) An) ________ is an abstraction of realit$' a si%plified representation of so%e real@world pheno%enon. A) %odel B) inp(t C) process D) o(tco%e ) obective Answer! A "planation! A) A %odel is an abstraction of realit$' a si%plified representation of so%e real@world pheno%enon. age *ef! /8 -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ ,:) 2hich of the following is tr(e of %odels3 A) Models propose five t$pes of variables. B) Models proceed fro% o(tco%es to processes. C) Models are (sed onl$ in %an(fact(ring organizations. D) Models proceed fro% processes to inp(ts. ) Models show that o(tco%es can infl(ence inp(ts in the f(t(re. Answer! "planation! ) Models propose three t$pes t$pes of variables i.e.' inp(ts' inp(ts' processes' and o(tco%es at three three levels of anal$sis' which are' individ(al' gro(p' and organizational. age *ef! /: -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
/+ Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
,+) 2ith 2ith reference to a basic B %odel' ________ are deter%ined in advance of the e%plo$%ent e %plo$%ent relationship and refer to variables li&e personalit$' gro(p str(ct(re' and organizational c(lt(re that lead to processes. A) actions B) inp(ts C) o(tco%e D) processes ) goals Answer! B "planation! B) Inp(ts are variables li&e personalit$' personalit$' gro(p str(ct(re' and organizational c(lt(re that lead to processes. #hese variables set the stage for what will occ( r in an organization later. Man$ are deter%ined in advance of the e%plo$%ent relationship. age *ef! /: -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ ,,) 2hich of the following is an e"a%ple of o f an inp(t at an individ(al level3 A) %otivation B) %oods C) val(es D) perception ) e%otions Answer! C "planation! C) Inp(ts are the variables li&e personalit$' personalit$' gro(p str(ct(re' and organizational c(lt(re that lead to processes. Inp(ts at an individ(al level co%prise diversit$' personalit$' personalit$' and val(es. age *ef! /+ -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ ,=) An e"a%ple of an inp(t at an organizational level is __ ______. A) %otivation B) conflict C) power D) co%%(nication ) str(ct(re Answer! "planation! ) Inp(ts are the variables li&e personalit$' personalit$' gro(p str(ct(re' and organizational c(lt(re that lead to processes. Inp(ts at an organizational level consist of str(ct(re and c(lt(re. age *ef! /+ -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
/, Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
,>) 2hich of the following is one of the three variables proposed b$ a basic B %odel which refers to actions that individ(als' gro(ps' and organizations engage in as a res(lt of inp(ts3 A) processes B) scr(tinization C) planning D) association ) eval(ation Answer! A "planation! A) rocesses are actions actions that individ(als' gro(ps' and organizations engage in as a res(lt of inp(ts and that lead to certain o(tco%es. At the individ(al level' processes incl(de e%otions and %oods' %otivation' perception' and decision %a&ing. age *ef! /+ -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ ,) 2hich of the following is an e"a%ple of o f a process at an individ(al level3 A) gro(p cohesion B) val(es C) decision %a&ing D) withdrawal behavior ) power and politics Answer! C "planation! C) rocesses are actions actions that individ(als' gro(ps' and organizations organizations engage in as a res(lt res(lt of inp(ts and that lead to certain o(tco%es. At the individ(al level' processes incl(de e%otions and %oods' %otivation' perception' and decision %a&ing. age *ef! /+ -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations =7) An e"a%ple of a process at a gro(p level is ________. A) diversit$ B) co%%(nication C) val(es D) c(lt(re ) e%otions Answer! B "planation! B) rocesses are actions actions that individ(als' gro(ps' and organizations organizations engage in as a res(lt res(lt of inp(ts and that lead to certain o(tco%es. At the gro(p level' processes incl(de co%%(nication' leadership' power and politics' and conflict an d negotiation. age *ef! /+ -! > Diffic(lt$! as$ 0(est. Categor$! Concept
/= Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
=1) 2hich of the following is an e"a%ple of o f a process at the organizational level3 A) attit(des and stress B) withdrawal behavior C) e%otions and %oods D) change of practices ) tea% responsibilities Answer! D "planation! D) rocesses are actions actions that individ(als' gro(ps' and organizations organizations engage in as a res(lt res(lt of inp(ts and that lead to certain o(tco%es. At the organizational level' h(%an reso(rce %anage%ent and change of practices are e"a%ples of processes. age *ef! /+ -! > Diffic(lt$! as$ 0(est. Categor$! Concept =/) ________ is an e"a%ple of an o(tco%e at the organizational level. A) rod(ctivit$ B) Diversit$ C) ersonalit$ D) Mood ) C(lt(re Answer! A "planation! A) (tco%es are the &e$ variables that one wants wants to e"plain or predict' and that are affected b$ so%e other variables. At the organizational level overall prod(ctivit$ and s(rvival are e"a%ples of o(tco%es. age *ef! /+ -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ =8) 2hich of the following is an e"a%ple of o f an o(tco%e at an individ(al level3 A) str(ct(re B) c(lt(re C) politics D) power ) attit(de Answer! "planation! ) (tco%es are the &e$ variables variables that one wants to e"plain e"plain or predict' and that are affected b$ so%e other variables. At the individ(al level' e"a%ples of o(tco%es are attit(des' stress' citizenship behavior' and withdrawal behavior. age *ef! /+ -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
/> Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
=:) #he discretionar$ behavior that is not part of an e%plo$ee4s for%al ob re<(ire%ents' and that contrib(tes to the ps$chological and social en viron%ent of the wor&place' is called ______ __ behavior. A) withdrawal B) associative C) networ&ed D) citizenship ) cohesive Answer! D "planation! D) #he discretionar$ discretionar$ behavior that is not part of an e%plo$ee4s for%al ob re<(ire%ents' and that contrib(tes to the ps$chological and social environ%ent of the wor&place' is called citizenship behavior. age *ef! /= -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ =+) ?ro(p ________ is the e"tent to which %e%bers of a gro(p s(pport and validate one another at wor&. A) affect B) associabilit$ C) thin& D) cohesion ) %at(rit$ Answer! D "planation! D) ?ro(p cohesion is the the e"tent to which %e%bers of a gro(p s(pport and validate one another at wor&. In other words' a cohesive gro(p is one that stic&s together. age *ef! /> -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ =,) In the c(rrent co%petitive wor&place' technical s&ills are the onl$ s&ills that %anagers re<(ire to be s(ccessf(l. Answer! A-S "planation! In toda$4s co%petitive co%petitive and de%anding wor&place' %anagers %anagers cannot s(cceed on their their technical s&ills alone. #he$ also need to have good people s&ills. age *ef! + -! 1 AACSB! D$na%ics of the ?lobal cono%$ Diffic(lt$! as$ 0(est. Categor$! Concept
/ Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
==) An organization organization is a conscio(sl$ co ordinated social (nit co%posed of two or %ore people. Answer! #*H "planation! An organization organization is a conscio(sl$ coordinated social social (nit' co%posed of two or %ore people' that f(nctions on a relativel$ contin(o(s basis to achieve a co%%on goal or set of goals. age *ef! + -! / Diffic(lt$! as$ 0(est. Categor$! Concept =>) #he planning f(nction involves defining an organization4s goals and establishing an overall strateg$ for achieving those goals. Answer! #*H "planation! #he planning f(nction enco%passes defining an organization4s goals' establishing establishing an overall strateg$ for achieving those goals' and developing a co%prehensive set of plans p lans to integrate and coordinate activities. age *ef! , -! / Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations =) A degree in architect(re will provide a st(dent with h(%an s&ills re<(ired for a ob. Answer! A-S "planation! #echnical #echnical s&ills enco%pass the abilit$ to appl$ specialized &nowledge or e"pertise. #he abilit$ to (nderstand' co%%(nicate with' %otivate' and s(pport other people' both individ(all$ and in gro(ps' defines h(%an s&ills . age *ef! > -! / Diffic(lt$! as$ 0(est. Categor$! Concept >7) rganizational behavior applies the &nowledge gained abo(t individ(als' gro(ps' and the effect of str(ct(re on behavior in order to %a&e organizations wor& %ore effectivel$. Answer! #*H "planation! rganizational behavior is a field of st(d$ that that investigates the i%pact i%pact that individ(als' gro(ps' and str(ct(re have on behavior within organizations' for the p(rpose of appl$ing s(ch &nowledge toward i%proving an organization4s effectiveness. age *ef! 17 -! 8 Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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>1) vidence@based %anage%ent co%ple%ents s$ste%atic st(d$ b$ basing %anagerial decisions on the best available scientific evidence. Answer! #*H "planation! vidence@based %anage%ent co%ple%ents s$ste%atic s$ste%atic st(d$ b$ basing %anagerial decisions on the best available scientific evidence. S$ste%atic st(d$ and BM add to int(ition' or o r those g(t feelings which help (nderstand people peop le better. age *ef! 11 -! : Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ >/) s$cholog$ contrib(tes to the st(d$ of organizational behavior at the %acro level whereas anthropolog$ contrib(tes at the %icro level. Answer! A-S "planation! rganizational behavior is an applied behavioral science b(ilt on contrib(tions contrib(tions fro% a n(%ber of behavioral disciplines' %ainl$ ps$cholog$ and social ps$cholog$' sociolog$' sociolog$' and anthropolog$. s$cholog$4s s$cholog$4s contrib(tions have been %ainl$ at the individ(al or %icro level of anal$sis' a nal$sis' while the other disciplines have contrib(ted to o(r (nderstanding of %acro concepts s(ch as gro(p processes and organization. age *ef! 18' 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ >8) ne %aor st(d$ area of social ps$cholog$ is change' how to i%ple%ent it' and how to red(ce barriers to its acceptance. Answer! #*H "planation! Social ps$cholog$' generall$ considered a branch of ps$cholog$' ps$cholog$' blends concepts fro% both ps$cholog$ and sociolog$ to foc(s on peoples4 infl(ence on one another. ne %aor st(d$ area of social ps$cholog$ is change' how to i%ple%ent it' and how to red(ce barriers to its acceptance. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ >:) 2hile sociolog$ foc(ses on the individ(al' ps$cholog$ st(dies people in relation to their social environ%ent or c(lt(re. Answer! A-S "planation! 2hile ps$cholog$ foc(ses on the individ(al' sociolog$ st(dies people in relation to their social environ%ent or c(lt(re. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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>+) s$cholog$ see&s to %eas(re' e"plain' and so%eti%es change the behavior of h(%ans and other ani%als. Answer! #*H "planation! s$cholog$ see&s to %eas(re' e"plain' and so%eti%es so%eti%es change the behavior of h(%ans and other ani%als. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ >,) nto%olog$ is the st(d$ of societies to learn abo(t h(%an beings and their activities. Answer! A-S "planation! Anthropolog$ is the st(d$ of societies societies to learn abo(t h(%an beings and their activities. age *ef! 1: -! + Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ >=) 5(%an beings are si%ple in nat(re n at(re and th(s' si%ple' (niversal principles e"plain all &inds of organizational behavior. Answer! A-S "planation! 5(%an beings are co%ple"' and few' if an$' an$' si%ple and (niversal principles e"plain organizational behavior. Since h(%an beings are not ali&e' the abilit$ to %a&e si%ple' acc(rate' and sweeping generalizations is li%ited. age *ef! 1: -! , Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ >>) rganizational behavior cannot offer reasonabl$ acc(rate e"planations of h(%an behavior or %a&e valid predictions. Answer! A-S "planation! 5(%an beings are co%ple"' and few' if an$' an$' si%ple and (niversal principles e"plain organizational behavior. Since h(%an beings are not ali&e' the abilit$ to %a&e si%ple' acc(rate' and sweeping generalizations is li%ited. 5owever' it does not %ean that one c annot offer reasonabl$ acc(rate e"planations of h(%an behavior or %a&e valid predictions. age *ef! 1+ -! , Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
8/ Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
>) D(ring globalization' %anagers find it increasingl$ eas$ to balance the interests of their organization with their responsibilities to the co%%(nities in which the$ operate. Answer! A-S "planation! D(ring globalization' %anagers face the diffic(lt diffic(lt tas& of balancing the interests of their organization with their responsibilities to the co%%(nities in which the$ operate. age *ef! 1= -! = Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Disc(ss the effects effects of stress in the wor&place and %ethods of stress %anage%ent 7) 2or&force 2or&force diversit$ refers to how organizations are beco%ing %ore ho%ogeneo(s in ter%s of gender' race' and ethnicit$. ethnicit$. Answer! A-S "planation! 2or&force 2or&force diversit$ ac&nowledges a wor&force wor&force of wo%en and %enF %an$ racial and ethnic gro(psF individ(als with a variet$ of ph$sical or ps$chological abilitiesF and people who differ in age and se"(al orientation. age *ef! 1> -! = AACSB! M(ltic(lt(ral and Diversit$ Diversit$ Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define diversit$ and describe describe the effects of diversit$ in the wor&force wor&force 1) #he ob of a g(est relations e"ec(tive at a hotel is a &ind of service ob. Answer! #*H "planation! #oda$' #oda$' the %aorit$ of e%plo$ees in developed co(ntries wor& in service obs' incl(ding >7 percent in the Hnited States. Service obs incl(de technical s(pport representatives' fast@food co(nter wor&ers' sales cler&s' waiters and waitresses' and n(rses a%ong others. age *ef! 1> -! = Diffic(lt$! as$ 0(est. Categor$! Concept /) rganizations which contin(all$ i%prove the <(alit$ of their prod(cts an d %aintain their fle"ibilit$ tend to be %ore s(ccessf(l than others in the %ar&et. Answer! #*H "planation! #oda$4s #oda$4s s(ccessf(l organizations %(st %(st foster innovation and %aster the art of change' or the$ will beco%e candidates for e"tinction. rganizations tend to s(cceed if the$ %aintain their fle"ibilit$' fle"ibilit$' contin(all$ i%prove their <(alit$' and beat their co%petition to the %ar&etplace with a constant strea% of innovative prod(cts and services. age *ef! /7 -! = Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! "plain how to %anage resistance to to change
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8) A wa$ for %anagers to respond to the proble% of (nethical behavior is to provide in@ho(se advisors who can be contacted anon$%o(sl$. Answer! #*H "planation! Managers and their organizations organizations are responding to the proble% of (nethical behavior in a n(%ber of wa$s. #he$ are writing and distrib(ting codes of ethics to g(ide e%plo$ees thro(gh ethical dile%%as. #he$ are offering se%inars' wor&shops' and other training progra%s to tr$ to i%prove ethical behaviors. #he$ are also providing in@ho(se advisors who can be contacted' in %an$ cases anon$%o(sl$' for assistance in dealing with ethical iss(es. age *ef! /8 -! = Diffic(lt$! as$ 0(est. Categor$! Concept :) #he discretionar$ behavior that is not part of an e%plo$ee4s for%al ob re<(ire%ents' and that contrib(tes to the ps$chological and social en viron%ent of the wor&place' is called cohesive behavior. Answer! A-S "planation! #he discretionar$ behavior that is is not part of an e%plo$ee4s e%plo$ee4s for%al ob re<(ire%ents' re<(ire%ents' and that contrib(tes to the ps$chological and social environ%ent of the wor&place' is called citizenship behavior. age *ef! /= -! > Diffic(lt$! as$ 0(est. Categor$! Concept +) ?ro(p f(nctioning refers to the <(antit$ and <(alit$ of a gro(p4s wor& o(tp(t. Answer! #*H "planation! ?ro(p f(nctioning refers to the <(antit$ and <(alit$ of a gro(p4s wor& o(tp(t. In the sa%e sa%e wa$ that the perfor%ance of a sports tea% is %ore than the s(% of individ(al pla$ers4 perfor%ances' gro(p f(nctioning in wor& organizations is %ore than the s(% of individ(al tas& perfor%ances. age *ef! /> -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Describe the factors infl(encing effective co%%(nication co%%(nication in organizations ,) Disc(ss the growing i%portance of interpersonal s&ills in the wor&place. Answer! Hntil the late 1>7s' b(siness b(siness school c(rric(la e%phasized e%phasized the technical aspects of %anage%ent' foc(sing on econo%ics' acco(nting' finance' and <(antitative techni<(es. Co(rse wor& in h(%an behavior and people s&ills received relativel$ less attention. ver the past three decades' however' b(siness fac(lt$ have co%e to realize the role that (nderstanding h(%an behavior pla$s in deter%ining a %anager4s effectiveness' and re<(ired co(rses on peop le s&ills have been added to %an$ c(rric(la. Developing %anagers4 interpersonal s&ills also helps organizations attract and &eep high@ perfor%ing e%plo$ees. *egardless of labor %ar&et conditions' o(tstanding e%plo$ees e%plo$ees are alwa$s in short s(ppl$. 5aving %anagers with good interpersonal s&ills is li&el$ to %a&e the wor&place %ore pleasant' which in t(rn %a&es it easier to hire and &eep <(alified people. Creating a pleasant wor&place also appears to %a&e good econo%ic sense. age *ef! : -! 1 Diffic(lt$! Moderate 0(est. Categor$! Concept 8: Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all
=) 5ow are the %anage%ent f(nctions of planning' organizing' and leading different fro% one another3 "plain. Answer! #he planning f(nction enco%passes defining defining an organization4s goals' establishing establishing an overall strateg$ for achieving those goals' and developing a co%prehensive set of plans to integrate and coordinate activities. n the other hand' the organizing f(nction incl(des deter%ining what tas&s are to be done' who is to do the%' how the tas&s are to be gro(ped' who reports to who%' and where decisions are to be %ade. #he leading f(nction is co%prised of %anagers %otivating e%plo$ees' directing their activities' selecting the %ost effective co%%(nication channels' or resolving conflicts a%ong %e%bers. age *ef! , -! / Diffic(lt$! Moderate 0(est. Categor$! S$nthesis -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations >) Sa%antha *eeves wor&s as a sales %anager at S$nerg$ Ban&. "plain the nat(re of tas&s she wo(ld be perfor%ing according to Mintzberg4s concept of leadership role. Answer! #he leadership role co%prise co%prise hiring' training' %otivating' %otivating' and disciplining e%plo$ees. If *eeves (nderta&es the leadership role' she wo(ld be hiring sales e"ec(tives and other o ther tea% %e%bers. She wo(ld also be training the% on prod(ct &nowledge and %otivating the% to reach their sales targets. In addition she wo(ld be disciplining e%plo$ees to follow r(les and reg(lations and the co de of cond(ct of the organization. age *ef! , -! / AACSB! Anal$tic S&ills Diffic(lt$! Moderate 0(est. Categor$! Application -earning (tco%e! Disc(ss the factors factors infl(encing individ(al decision %a&ing %a&ing in organizations ) According to Mintzberg' how does the %onitor role differ fro% the disse%inator role3 Answer! #he %onitor role involves collecting infor%ation fro% e"ternal organizations and instit(tions' instit(tions' t$picall$ b$ scanning the news %edia incl(ding the Internet' and tal&ing with other people to learn of changes in the p(blic4s tastes' what co%petitors %a$ be planning' and so forth. n the other hand' the disse%inator role co%prises trans%itting infor%ation received fro% o (tsiders or fro% other e%plo$ees to %e%bers of the organization. age *ef! = -! / Diffic(lt$! Moderate 0(est. Categor$! S$nthesis -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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177) 5ow do Mintzberg4s roles of a liaison' spo&esperson' and entreprene(r differ fro% one another3 "plain. Answer! According to Mintzberg4s Mintzberg4s %anagerial roles' a person with the role of a liaison refers to to an interpersonal role. #he role involves %aintaining a networ& of o(tside contacts who provide favors and infor%ation. #he role of a spo&esperson on the other hand is an infor%ational role. It involves trans%itting infor%ation to o(tsiders on organization plans' policies' actions' and res(lts. #his person serves as an e"pert on the organization4s ind(str$. ind(str$. In contrast' the role of an entreprene(r is a decisional role. It deals with searching organizations and its environ%ent for opport(nities and initiating proects to bring abo(t change. age *ef! = -! / Diffic(lt$! Moderate 0(est. Categor$! S$nthesis -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 171) 2hat are concept(al s&ills3 5ow are the$ different fro% h(%an s&ills3 Answer! Concept(al s&ills co%prise co%prise the %ental abilit$ to anal$ze anal$ze and diagnose co%ple" sit(ations. #he abilit$ to integrate new ideas with e"isting processes and innov ate on the ob are cr(cial concept(al s&ills for toda$4s %anagers. n the other hand' the abilit$ to (nderstand' co%%(nicate with' %otivate' and s(pport other people' both individ(all$ and in gro(ps' defines h(%an s&ills. or instance' %an$ people are technicall$ proficient b(t the$ are poor listeners. #he$ are (nable to (nderstand the needs of others or are wea& at %anaging conflicts. Managers sho(ld have good h(%an s&ills beca(se the$ need to get tas&s done b$ people. age *ef! > -! / Diffic(lt$! Moderate 0(est. Categor$! S$nthesis -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 17/) 2hat is organizational behavior3 Answer! rganizational behavior is the the st(d$ of what people do in in an organization and how their behavior affects the organization4s perfor%ance. perfor%ance. It st(dies three deter%inants of behavior in organizations! individ(als' gro(ps' and str(ct(re. In addition' B applies the &no wledge gained abo(t individ(als' gro(ps' and the effect of str(ct(re on behav ior in order to %a&e organizations wor& %ore effectivel$. effectivel$. It is concerned specificall$ with e%plo$%ent@related sit(ations and th(s' e%phasizes behavior as related to concerns s(ch as obs' wor&' absenteeis%' e%plo$ee t(rnover' prod(ctivit$' prod(ctivit$' h(%an h(%an perfor%ance' and %anage%ent. age *ef! 17 -! 8 Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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178) 2h$ is it i%portant to co%ple%ent int(ition with s$ste%atic st(d$ in o(r atte%pts to (nderstand behavior within organizations3 Answer! It is i%portant to co%ple%ent int(ition int(ition with s$ste%atic st(d$ to (nderstand behavior within organizations in order to %a&e acc(rate predictions of behavior. Hnderl$ing Hnderl$ing this s$ste%atic approach is the belief that behavior is not rando%. *ather' one can identif$ f(nda%ental consistencies (nderl$ing the behavior of all individ(als and %odif$ the% to reflect individ(al differences. differences. #he s$ste%atic st(d$ of behavior is a %eans to %a&ing reasonabl$ acc(rate predictions. S$ste%atic st(d$ involves loo&ing at relationships' atte%pting to attrib(te ca(ses and effects' and basing o(r concl(sions on scientific evidence' that is' on data gathered (nder controlled conditions and %eas(red and interpreted in a reasonabl$ rigoro(s %anner. age *ef! 11 -! : Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 17:) 2hat is evidence@based %anage%ent BM)3 Answer! vidence@based %anage%ent BM) co%ple%ents s$ste%atic s$ste%atic st(d$ b$ basing %anagerial decisions on the best available scientific evidence. or e"a%ple' we want doctors to %a&e decisions abo(t patient care based on the latest available evidence' and BM arg(es that %anagers sho(ld do the sa%e' beco%ing %ore scientific in how the$ thin& abo(t %anage%ent proble%s. A %anager %anager %ight pose a %anagerial <(estion' search for the best available evidence' and appl$ the relevant infor%ation to the <(estion or case at hand. age *ef! 11 -! : Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 17+) 5ow have the fields of ps$cholog$ and sociolog$ contrib(ted to o(r (nderstanding of organizational behavior3 Answer! s$cholog$ see&s to %eas(re' e"plain' and change the the behavior of h(%ans. arl$ ind(strialorganizational ps$chologists ps$chologists st(died the proble%s of fatig(e' boredo%' and other wor&ing conditions that co(ld i%pede efficient wor& perfor%ance. More recentl$' their contrib(tions have e"panded to incl(de learning' perception' personalit$' e%otions' e%otions' training' leadership effectiveness' needs and %otivational forces' ob satisfaction' decision@%a&ing processes' perfor%ance appraisals' attit(de %eas(re%ent' e%plo$ee@selection techni<(es' wor& design' and ob stress. Sociolog$ st(dies people in relation to their social environ%ent or c(lt(re. #he greatest contrib(tions b$ sociologists have b een in the st(d$ of gro(p behavior in organizations' organizational c(lt(re' for%al organization theor$ and str(ct(re' organizational technolog$' co%%(nications' power' and conflict. age *ef! 1: -! + Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
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17,) Co%pare and contrast the fields of p s$cholog$' social ps$cholog$' ps$cholog$' and sociolog$. Answer! All three fields fields deal with h(%an behavior. 2hile 2hile ps$cholog$ foc(ses on the individ(al' sociolog$ st(dies people in relation to their social environ%ent or c(lt(re. Social ps$cholog$ blends concepts fro% both ps$cholog$ and sociolog$' tho(gh it is generall$ considered a branch of ps$cholog$. It foc(ses on people4s infl(ence on one another. #h(s' it co(ld be said that social ps$cholog$ falls between the e"tre%es of the individ(al foc(s of ps$cholog$ and the large gro(p foc(s of sociolog$. sociolog$. age *ef! 1: -! + Diffic(lt$! Moderate 0(est. Categor$! S$nthesis -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 17=) 2h$ do onl$ a few absol(tes appl$ to organizational behavior3 Answer! 5(%an beings are co%ple"' and few' if an$' an$' si%ple and (niversal principles e"plain organizational behavior. Since we are not ali&e' o(r abilit$ to %a&e si%ple' acc (rate' and sweeping generalizations is li%ited. or instance' two people often act ver$ differentl$ in the sa%e sit(ation' and the sa%e person4s behavior changes in different sit(ations. ot ever$one is %otivated b$ %one$' and people %a$ behave differentl$ at a religio(s service than the$ do at a part$. part$. #hat does not %ean' of co(rse' that we cannot offer reasonabl$ acc(rate e"planations of h(%an behavior or %a&e valid predictions. It does %ean that B concepts %(st reflect sit(ational' sit(ational' or contingenc$' conditions. age *ef! 1:' 1+ -! , Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 17>) "plain wor&force diversit$. 2hat &e$ %anagerial s&ill do $o( thin& is %ost i%portant when dealing with wor&force diversit$3 Answer! 2or&force 2or&force diversit$ is a ter% (sed to describe how organizations organizations are beco%ing %ore heterogeneo(s with regard to gender' race' and ethnicit$. ethnicit$. It also incl(des disabilities' se"(al orientation' and age. 5(%an s&ills that consist of the abilit$ to wor& with' (nderstand' and %otivate other people' are i%portant to %anage a diverse wor&force beca(se beca (se of the different individ(al variables that the %anager wo(ld be wor&ing with. age *ef! 1> -! = Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! Define diversit$ and describe describe the effects of diversit$ in the wor&force wor&force
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17) Most %anagers and e%plo$ees toda$ wor& in a cli%ate best characterized as ;te%porar$.; ;te%porar$.; "plain. Answer! ?lobalization' e"panded capacit$' and advances in technolog$ have re<(ired organizations organizations to be fast and fle"ible if the$ are to s(rvive. #he res(lt is is that %ost %anagers and e%plo$ees toda$ wor& in a cli%ate best characterized c haracterized as ;te%porar$.; 2or&ers 2or&ers %(st contin(all$ (pdate their &nowledge and s&ills to perfor% new ob re<(ire%ents. In the past' e%plo$ees were assigned to a specific wor& gro(p' gaining a considerable a%o(nt of sec(rit$ wor&ing with the sa%e people da$ in and an d da$ o(t. redictabilit$ has been replaced b$ te%porar$ wor& gro(ps and the increased (se of e%plo$ee rotation to fill constantl$ changing wor& assign%ents. inall$' organizations the%selves are in a state of fl(". #he$ contin(all$ reorganize their vario(s divisions' sell off poorl$ perfor%ing b(sinesses' downsize operations' s(bcontract noncritical services and operations to other organizations' and replace per%anent e%plo$ees with te%porar$ wor&ers. #oda$4s %anagers and e%plo$ees %(st learn to cope with te%porariness' fle"ibilit$' fle"ibilit$' spontaneit$' spontaneit$' and (npredictabilit$. (npredictabilit$. age *ef! /7 -! = Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! "plain how to %anage resistance to to change 117) 2hat concl(sions can $o( draw abo(t t(rnover if an e%plo$er strives to find balance in wor&@life conflicts3 5ow can the e%plo$er find this balance and still have prod(ctive e%plo$ees3 Answer! Since wor& is constantl$ infringing on people4s lives' so%e e%plo$ers e%plo$ers %a&e efforts to find balance in the wor&@life conflict. or e"a%ple' if a ob re<(ires a lot of travel ti%e ti%e awa$ fro% the fa%il$' when the travel assign%ent is done' the e%plo$er co(ld allow the e%plo$ee to wor& fro% ho%e several da$s to be able to spend %ore ti%e with the fa%il$. fa%il$. Allowing fle"ible sched(les and co%pli%entar$ ti%e off for overti%e wor&ed gives an e%plo$ee ti%e to rec(p erate what was lost to wor&' th(s increasing ob satisfaction and %ost li&el$ decreasing d ecreasing t(rnover. #(rnover #(rnover is the vol(ntar$ v ol(ntar$ and invol(ntar$ per%anent withdrawal fro% an organization. A high t(rnover rate res(lts in increased recr(iting' selection' and training costs' which are <(ite significant. Altho(gh it %ight appear that the e%plo$er is losing prod(ctivit$ b$ allowing fle"ible ti%e and balance in wor&@life conflicts' he is act(all$ increasing increasing prod(ctivit$ beca(se he isn4t training new e%plo$ees d(e to red(ced t(rnover' and e%plo$ees with high ob satisfaction are %ore prod(ctive. age *ef! /1' // -! = Diffic(lt$! Moderate 0(est. Categor$! Concept 111) 111) 2hat is withdrawal behavior3 "plain. Answer! 2ithdrawal 2ithdrawal behavior is the set of actions that e%plo$ees ta&e to separate the%selves fro% the the organization. #here are %an$ for%s of withdrawal' ranging fro% showing (p late or failing to attend %eetings to absenteeis% and t(rnover. %plo$ee withdrawal can have a v er$ negative effect on an organization. #he cost of e%plo$ee t(rnover alone has been esti%ated to r(n into the tho(sands of dollars' even for entr$@level positions. Absenteeis% Absenteeis% also costs organizations significant a%o(nts of %one$ and ti%e ever$ $ear. 2ithdrawal 2ithdrawal behavior %a$ res(lt in the wor& flow being disr(pted' and i%portant decisions being dela$ed. In toda$4s cha nging world of wor&' reasonable levels of e%plo$ee@ initiated t(rnover i%prove organizational fle"ibilit$ and e%plo$ee independence' and the$ can lessen the need for %anage%ent@initiated la$offs.
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age *ef! /= -! > Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 11/) 2hat is citizenship behavior3 Answer! #he discretionar$ behavior that is not part of an e%plo$ee4s e%plo$ee4s for%al ob re<(ire%ents' re<(ire%ents' and that contrib(tes to the ps$chological and social en viron%ent of the wor&place' is called citizenship behavior. S(ccessf(l organizations need e%plo$ees who will do %ore than their (s(al ob d(ties — who will provide perfor%ance be$ond e"pectations. In toda$4s d$na%ic wor&place' where tas&s are increasingl$ perfor%ed b$ tea%s and fle"ibilit$ is critical' critical' e%plo$ees who engage in ;good citizenship; behaviors help others on their tea%' vol(nteer for e"tra e" tra wor&' avoid (nnecessar$ conflicts' respect the spirit as well as the letter of r(les and reg(lations' and gracef(ll$ tolerate occasional wor&@related i%positions and n(isances. age *ef! /= -! > Diffic(lt$! Moderate 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$ 118) 2hat is gro(p cohesion3 Answer! ?ro(p cohesion is the e"tent to to which %e%bers of a gro(p s(pport and validate one another at wor&. In other words' a cohesive gro(p is one that stic&s together. 2hen e%plo$ees tr(st one another' see& co%%on goals' and wor& together to achieve these co%%on ends' the gro(p is cohesiveF when e%plo$ees are divided a%ong the%selves in ter%s of what the$ want to achieve and have little lo$alt$ to one another' the gro(p is not cohesive. age *ef! /> -! > Diffic(lt$! as$ 0(est. Categor$! Concept -earning (tco%e! Define organizational behavior and identif$ the variables associated associated with its st(d$
:7 Cop$right 6 /718 earson d(cation' Inc. (blishing as rentice 5all