COMPLAINT LETTER 1
The Class Monitor, Form 5 Amanah, SMK Kayu Ara Pasong, 82010 Pontian, Johore. 11 October 2009 Encik Juhair bin Jumaat, The Principal Pr incipal,, SMK Kayu Ara Pasong, 82010 Pontian, Johor. Dear Sir UNSATISFACTORY SCHOOL CANTEEN
On behalf of the students of 5 Amanah, I would like to lodge a complaint about the school canteen. 2. First and foremost, the food served is not covered and many flies can be seen hovering over the food. This may lead to food poisoning. Moreover, the canteen also serves stale food. The µnasi lemak¶ turns bad by the time the upper forms have their recess. Last week, a few of us had diarrhoea after consuming food from the canteen. 3. Apart from that, the food is also too expensive. A small plate of fried mee costs RM1.50 and many poor students cannot afford it. Besides that, the canteen serves the same menu daily. The students are bored with fried rice and fried mee every day. 4. Another complaint is that the cups and plates are oily and not washed properly. The workers are also not appropriately attired although they have been told to wear aprons and caps. Moreover, these workers are rude to students. They shout at us and use foul language whenever they get angry. They also do not clear the dustbins and rubbish daily. This is very unhygienic. As a result, there is a foul stench whenever we eat in the canteen. 5. Thus, we would like to suggest that the school authorities make stringent checks on the canteen daily or weekly. They should also ensure that the canteen serves a variety of food at a reasonable price.
We
would like to appeal to your sense of fairness and hope prompt action will be taken regarding these matters. Yours faithfully, Fatimah
COMPLAINT LETTER 2
65 Market Street Val Haven, CT 95135 June 30, 2004 Customer Service Cool Sports, LLC 8423 Green Terrace Road Asterville, WA 65435 Dear Sir or Madam ORDER NUMBER AF26168156
I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. Unfortunately, when I opened it I saw that the cleats were used. The cleats had dirt all over it and there was a small tear in front of the part where the left toe would go. My order number is AF26168156. To resolve the problem, I would like you to credit my account for the amount charged for my cleats, I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats. Than you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555. Sincerely,
Ken Thomas Ken Thomas
COMPLAINT LETTER 3
65 Market Street Val Haven, CT 95135 June 30, 2004 Customer Service Cool Sports, LLC 8423 Green Terrace Road Asterville, WA 65435 Dear Sir COMPLAINT LETTER
I am Deborah Roberts and I live in the 6th Avenue, Park Street in Minnesota. We have a super market in our neighborhood which has opened recently. Earlier we had to go to Bungalow Street to fetch the necessities. We were quite delighted to see the new store. The reason for my writing to you, sir is that I suspect that the license produced by the super market manager is fake. He does not allow people to check the goods and frequently picks up quarrels with customers who demand to check his license. In this regard I would be very grateful if you can check on this. If it is proved genuine, we would be the happiest neighborhood. Also as responsible citizens we would like to get t he store closed if it is illegal. I hope to see quick action on the case. Thanking you, Sincerely,
D eborah Roberts Deborah Roberts
COMPLAINT LETTER 4
Jeffery Stevenson 245, Park Lane Brighton 2 February, 2009 Ms. Nancy Andrews Manager-Business Relations XYZ Company Brighton Dear Ms. Andrews PRODUCT 234567
This is with reference to Product Number 234567 which we had bought on 3 January from your company. The receipt number of our transaction is ABC12345. As per our mutual agreement and contract, you were supposed to deliver the Product in working condition and install it for us. I am sorry to inform you that your company has failed on both counts. We
had hoped for a long lasting working relationship with your company but in view of the careless handling of our very first order, we may have to seriously re-consider our intentions. I request you to kindly look into the matter at the earliest and send us an immediate replacement within one week of receipt of this letter. Thanking You, Sincerely,
Jeffery
Stevenson
Jeffery Stevenson Encl: Copy of Receipt
COMPLAINT LETTER 5
Kate Money 98, Park Street New Jersey 17 March, 2008 Mr. Inder Kumar Manager Taste of India Restaurant New Jersey Dear Mr. Kumar SUB-STANDARD FOOD
I and my family had visited your restaurant on 16 March to celebrate my son¶s promotion. Unfortunately, the sub-standard food served in your restaurant really dampened our spirits. The dinner started off in a very disappointing way when we were served some tasteless lukewarm fluid which was passed off as Chicken Sweet-corn soup. The starters we ordered were dripping with oil, though we had specifically requested for fat-free food. The Main Course tasted equally pathetic. Though we had ordered an assortment of vegetarian as well as non-vegetarian dishes, they all seemed to taste the same. The only redeeming feature that evening was the courteous Service and the friendly manner in which your waiters patiently heard our numerous complaints. I hope in future the quality of your food is able to match up to the quality of your service. Best
Wishes,
Kate Money
COMPLAINT LETTER 6
Steve Brown 13 B, Crescent Street San Jose 12 October 2004 Mr. Richard Martin Manager-Customer Services Professional Couriers San Jose Dear Mr. Martin FAILURE OF COURIER DELIVERY
This is with reference to the failure of delivery of a packet bearing reference number ABC 12345, by your company. I had handed over the packet on 1st October at your Grand Mall Road Branch and was promised that the delivery would take place within the next two days. I am sorry to inform you that not only has my packet not been delivered till date, but there has been no attempt on the part of your company to explain the delay. In all the years that I have relied on your company, this is the first time that I have encountered such a problem. I hope you will look into the matter immediately and ensure that the packet is delivered positively by 14th October. I am enclosing a copy of the receipt for your convenience. Thanking You, Sincerely,
Steven Brown Steven Brown Encl: Copy of Receipt
COMPLAINT LETTER 7
Fiona Miller 45 B, Park Street Birmingham 12th July, 2008. Mr. Paul Martin 345, Marigold Road Birmingham Dear Mr. Martin REFURBISHMENT OF HOUSE NO. 45 B
This is with reference to the refurbishment of House No . 45 B which we have leased from you with effect from 1st July. As per our Rental Agreement and Contract, you were supposed to get the house refurbished within one week of our arrival. I am sorry to inform you that no action has been taken by you or your appointed members in that direction for the past 12 days. I request you to kindly look into the matter at the earliest and initiate action within the next two days. Thanking You, Sincerely,
Fiona
Mill er
Fiona Miller
COMPLAINT LETTER 8
Anne Rice 689, Park View Apartments New Jersey 23rd June, 2008. Mr. Thomas Morgan Customer Service Manager ABC Company New Jersey Dear Mr. Morgan DEFECTIVE PRODUCT
I had bought the XYZ Baking Product, receipt number 123445 from your Company on 20th June. I regret to inform you that the product is defective and my numerous verbal complaints to your personnel have yielded no results. I request you to either replace the product with a functioning new pro duct or refund my money within one week. I have never been let down by any of your products in the past and I look forward to your immediate action on this occasion. I am enclosing a copy of the Receipt to help you initiate immediate action. Thanking You, Sincerely,
Anne R ice Anne Rice Encl: Copy of Receipt
COMPLAINT LETTER 9
Emily Swan 345, Main Street New Jersey 24th July, 2007. Thomas Martin Manager Money Bank Ltd. High Street New Jersey Dear Mr. Martin ACCOUNT NUMBER 12345678
This is with reference to my Account Number 12345678, which has been unduly debited with $ 49 as processing fee, for an overseas transaction. I was not informed of such a clause before I made the transaction. In fact, I had specifically checked with your Customer Services Manager before I made the said transaction. My association with your Bank goes back a long way and I regret to inform you that this is the first time I am encountering such a problem. I request you to kindly look into the matter and remit the said amount intomy account within the next two days. I am enclosing a copy of the latest Account Statement for your action. Thanking You, Sincerely,
E mi l y
Swan
Emily Swan Encl: Copy of Account Statement.
COMPLAINT LETTER 10
Tanya Brown Project Manager Alpha Projects Limited New Jersey 10th March, 2009 Mr. Ronald Olsen General Manager-Claims Good Insurance Company New Jersey Dear Mr. Olsen COMPLAINT LETTER
Please treat this letter as a formal complaint against your Department, for not settling my Car Insurance Claim, bearing reference number 2345 ABC. I met with Mr. Wolfe who is handling my case several times and submitted all the necessary papers. Though I get assurances that everything is in order and I should be getting my cheque soon, nothing has materialized for the past one month. I regret to inform you that I have never had to face such problems in all my previous dealings with you. I request you to kindly look into the matter and settle my claim at the earliest. I am enclosing a copy of all the documents I had submitted earlier for your perusal. Thanking You, Sincerely,
Tanya Brown Tanya Brown Encl: 1. Copy of Insurance Claim 2. Copy of Documents
