Direct vs Indirect Way of Communication

f di n o o y i a t a c i W n t u c e r m i m d o n I C d n a t c e r i D

a d a f i t n I h a m a l a S e i d l o G

Introduction to direct and indirect communication The advantages and disadvantages Analysis and personal opinion about direct and indirect speech in business communication

International Garment Training Centre

IGTC MM-SC 2

Goldie Salamah Intifada / IGTC MM-SC 2

1. Introduction to direct and indirect communication A direct style of communication is which the meaning of what is said is found primarily in the words spoken In an indirect style of communication! the meaning is more often deri"ed from factors other than what is said! such as the sender#s status relati"e to the recei"er! the conte$t of the situation! and %ody language In my opinion! direct communication is like & reading the headlines& and indirect communication is like &reading between the lines& 'ere is the direct comparison %etween direct and indirect communication style

Direct Communication (eople say what they mean and mean what they say) words are the primary means of con"ersation *on"er%al cues are not the key to understanding

Indirect Communication (eople imply/suggest what they mean) the spoken word is not the primary means *on"er%al cues and the conte$t are the key what is not said may %e the message The truth! if it hurts! should %e tempered

The truth is more important than sparing someone+s feelings ,ace less important The task is separated from the person) the goal is accomplishing the task

,ace is key The task and the person can+t %e separated) the goal is more. to %uild relationship

irect communication can %e found in America and 0urope! American and 0uropean people are mostly use direct communication in their daily communication Indirect communication mostly found in Asia countries Asian people are more comforta%le using this style of communication The characteristic %etween 0uropean and Asian communication is really different There are some factors that influence the differences in way of communicating These factors can %e from •

(olitics! Ideology

•

1eligion

•

'istory 2


•

Culture

•

Social %ackground! age! gender! education

•

Technology! geographical issues! etc

These are some e$amples how different 0uropean and Asian do their communication

European Communication

Asian Communication

So called single society

Collecti"e thinking

Indi"idualistic thinking! egocentrism

Group people. orientation

efinition o"er achie"ement

efinition through society

'oriontal hierarchy

3ertical hierarchy

2

3. The advantages and disadvantages The ad"antages and disad"antages of these two ways of communication are depending on the communicator+s point of "iew The differences %etween direct and indirect style can lead misunderstanding %etween two parties That+s why we need to understand what does our opposite think a%out our communication style

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Indi"iduals who "alue indirect communication may percei"e the actions of those who "alue direct communication as rude! demanding and/or a challenge to their authority! while "iewing their own style as polite! face-sa"ing and considerate %eha"ior 5n the other hand! indi"iduals who "alue direct communication may percei"e the %eha"ior of those who "alue indirect communication as wishy-washy indecisi"e.! not to-the-point! suspicious! and/or superficial ! while "iewing their own direct style as honest and to the point ,rom the e$planation a%o"e! we can make the disad"antages list a%out direct and indirect communication

ad"antages

and

Direct Communication Advantages

Disadvantages

6


Clear information

Can %e considered to %e rude

0ffecti"e

Can cause %ad feeling

0fficient ,ast feed%ack

Indirect Communication Advantages

Disadvantages

More polite

Can create misunderstanding

Create good atmosphere

*ot to-the-point

(eople using the same indirect Takes longer time style. feel more comforta%le

4. Analysis and ersonal oinion a!out direct and indirect seech in !usiness communication A person who tends to communicate in a direct style will freely share his or her opinion positi"e or negati"e. toward something! like point out a mistake made %y others! gi"e orders! gi"e comments towards something they don+t like! or ask another for help (eople who tend to communicate in an indirect style would not generally do these things! at least not in a way that a person who is used to a direct communication style could understand They may gi"e little or no information as a way of e$pressing a negati"e opinion Asking for help or pointing out an error may %e communicated %y story a%out a friend in a similar situation! or communicated "ia an intermediary In %usiness! direct and indirect communication has different style of completing the task 'ere are the differences %etween direct and indirect communication related to %usiness accomplishment 7


Direct

Indirect

,ollowing priority

9npleasant  in the end

8usiness

(erson  %usiness

person

Focus on the essence of a subject

:o"e details

Discussion to find best solution (to argue is an art)

Aim to search an agreement that e"ery%ody happy with

Objective

Su%;ecti"e

In my opinion! direct communication is more suita%le for %usiness acti"ity 8y using direct communication! we can sa"e more time! we can find %etter solution! and the chance of ha"ing misunderstanding is more minimum This style of communication is "ery suita%le on %usiness meeting! making agreement! gi"ing instruction! or may %e gi"ing punishment Indirect communication also possi%le to %e used! %ut it will %e less efficient 5ne thing we should remem%er! we cannot use whether direct or indirect in any situation! we M9ST consider whom we talking to (ro%lems may occur when we are not a%le to deli"er a suita%le way of communication 'ow to o"ercome this< =e should prepare our self as well as possi%le! we can do it %y> •

(ractice

•

=illing to learn

•

8e open-minded

•

8eing tolerance

•

Speak and/or write clearly! etc

The key to ha"e a good communication is %y ha"ing good attitude! keep gi"ing respect to your counterparts! and inform yourself %efore you meet them

". #eferences wwwafswikiorg http>//wwspeacecorpsgo"/wws/pu%lications/culture/pdf/chapter4pdf

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Direct vs Indirect Way of Communication

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