ESENSI UKP BAB VII. LAYANAN KLINIS YANG BERORIENTASI PASIEN (LKBP) 7.1. PROSES PENDAFTARAN PASIEN. 7.2. PENGKAJIAN 7.3. KEPUTUSAN KEPUTU SAN LAYANAN LAYANAN KLINIS 7.4. RENCANA LAYANAN LAYANAN KLINIS 7.5. RENCANA RUJUKAN 7.6. PELAKSANAAN LAYANAN LAYANAN 7.7. PELAYANAN PELAYANAN ANESTESI LOKAL, SEDASI DAN PEMBEDAHAN PEMBEDAHA N 7.. PENYULUHAN!PENDIDIKAN PENYULUHAN!P ENDIDIKAN KESEHATAN KESEHATAN DAN KONSELING KEPADA PASIEN!KELUARGA 7.". MAKANAN DAN TERAPI NUTRISI 7.1#. PEMULANGAN $ TINDAKLANJUT PASIEN 7.1. •
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PROSES PENDAFTARAN PASIEN. P%&'(' )(*+-%* '('/0 (//* +* ('(* I*-&%'0 * %/' + +0 )(*+-%*8 S%* )(**8 9 J(*0' (*0' )( **, 9 %0-, 9 ((%' ((%'(+ (+0 0* * * **, *, %/: %/:/ /* *,, +' +' H +* (;:0* )'0(* T)* T)* )(** P(*+-%* ()(%0* (*+ * +0000 &( )'0(* •
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PENGKAJIAN P%0)/%*, (*&&+'0 (*&&+'0 (//* +* %)* )'0(* B(%0'0 :0*8 (+0', ()(%;*, :0* ('(* * 0* D0< + %( (+0' P((%0* )%0&%0' )+ )'0(* +(** (+%/%* K()//'* K()//'* ** 0*0' +0/* &( (* * &)((* P(*:0* +0/* +0/* +(** )(%* +* '%* (+0
7.3. 7.4.
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KEPUTUSAN KEPUTU SAN LAYANAN LAYANAN KLINIS RENCANA LAYANAN LAYANAN KLINIS D0)*+/ +(** (0:* +* )%&'(+/% * (-(0D0'/'/* (%' +(** )'0(* +(** ((%0* (//* 0&)'0&'&'0&')0%0/, 0&)'0&'&'0&')0%0/, +* *00 /+ D0'/'/* '(<% &)%((*'0- &( 0 ('(* :0 +0)(%/* R(*<* ** +0'/'/* +(** ()(%0** %0'0& R(*<* ** (/ )(*+0+0* )'0(* R(*<* ** +0+&/(*'0* + %( (+0' P(%'(/:/* 0*+* (+0' 7.5.
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RENCANA RUJUKAN D0)*+/ )%&'(+/% * :(' I*-&%'0 %/:/* K(%:' +(** -'00' %/:/* K(;:0* (/ %('/( (%/0' (** &*+0'0 0*0'
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D0+)0*0 &( '- * &)((* 7.6. PELAKSANAAN LAYANAN D0)*+/ &( )(+&* )(** 0*0' K(0:* +* P%&'(+/% /'/' /*/ '/' ; +%/% +* (%0'0& 0*0 K(0:* +* )%&'(+/% )(**** )((%0* +% / )%&+/ +% =:0 +0/*> S('/0 +(** %(*<* ** M()(%0** )'0(* M(*0*+%0 )(*/** * 0+ )(%/ H )'0(* /*/ (*&!0+ (*:/* )(*&* J0 (/* *('('0, '(+'0, +* )((+*8 +0)*+/ &( '*+% * / T(%'/ )(*+0+0* ('(* +* &*'(0* ()+ )'0(*!(/% R; 0*)8 )(*(&* */%0'0 '('/0 '*+% 7.7. PELAYANAN ANESTESI LOKAL, SEDASI DAN PEMBEDAHAN 7.. PENYULUHAN!PENDIDIKAN KESEHATAN DAN KONSELING KEPADA PASIEN!KELUARGA 7.". MAKANAN DAN TERAPI NUTRISI 7.1#. PEMULANGAN $ TINDAKLANJUT PASIEN D0)*+/ &( )%&'(+/% A+ %0(%0 )(/** P%&'(+/% 0*+ *:/ U)* 0 *% '%* ('(* P%&'(+/% /*/ )'0(* * ((%/* %/:/* ()0 0+ /*0* +0/* P%&'(+/% %/:/* '('/0 +(** (//* +* )00* )'0(*
BAB VIII MANAJEMEN PENUNJANG LAYANAN KLINIS (MPLK) .1. PELAYANAN LABORATORIUM J(*0' )((%0'* * (%'(+0 +* )%&'(+/%* P('** )((%0'* +* )(*/** P(/' * &)((* /*/ (/* )((%0'* P(*(&* %((*, (0*, )(*0)**, ((%'(+0* %((* ('(*'0 P(*()* *00 *&% +* %(** *00 I*(%)(%'0 &( (* * &)((* P(**** ')(<0(* (%0'0& 0*0 P(**** B3B +* )(/** 0 K(()* ;/ )(*(%* '0 P(*)0* '0 * %00' PMI +* PME8 0%'0, ?0+'0 0*(%*, +* )(*)* // ('(%* Program peningkatan mutu dan keselamatan: indicator pelayanan, analisis, upaya peningkatan mutu dan keselamatan dan tindak lanjutnya P%&% )((0%* 8 0*?(*%0''0 +* )((0%*
.2. PELAYANAN OBAT J(*0' +* :/ & * (%'(+0, -&%/%0/ P%&'(+/% )(%('()* & +* )(** &
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J0** ((%'(+0* & P(*(&* & )'0&%&)0 +* *%&0 K((%'0*, (** )(*0)**, )(*0)* +* )(*)0* & ()+ )'0(* P(*0)** +* )%&'(+/% )(**** & LASA P(**** & (+/;%' P(**** (-( ')0* & +* (%0 =MESO> P()&%* +* 0*+ *:/ :0 (%:+0 (+0<0&* (%%&% K((%'(+0* &@& ((%(*'0 P%&% )(*0** // +* *:((* %0'0& )+ )(** &8 9 0*+0&% )(** &, 9 *0'0' +* 0*+ *:/, 9 0+(*0'0 %0'0& )(*** &, 9 *0'0' +* 0*+ *:/ .3. PELAYANAN RADIODIAGNOSTIK =:0 (%'(+0> J(*0' )(**, )%&'(+/% )(**, +* )(*/** P%&% )(*** %+0'0 0 0 '% /)/* )(/' P(/** 0 +%0 )(** %+0&&0 P('** +* 0*(%)(%'0 &( (* * &)((* M(*:0* ((%'(+0* !BHP, -&& P(*)0* '0 )((%0'* P((0%* +* 0%'08 9 0*?(*%0''0, 9 :+/ )((0%*, 9 )('**, 9 &*0&%0* +* 9 0*+ *:/, 0%'0 P(%0:0** P(*(*+0* // )(** %+0&+0*&'0 .4. MANAJEMEN INFORMASI REKAM MEDIS P(/* '0'0 +0*&'0', &+( +0*&'0', '&, ')(<0(* *+ ** +* 0*0'0 +&(%!)(%; P%&'(+/% )(** %( (+0' P%&'(' )(*(&* %( (+0' C% 0+(*0'0 )'0(* % 0+ (%:+0 ('* P(*/%* 0'0 %( (+0' K((*)* 0'0 %( (+0' T(* * &)((* .5. MANAJEMEN KEAMANAN LINGKUNGAN K&*+0'0 '0 0*/**!*/** M*:((* )%'%*8 0*''0 0'%0, /0' 0%, ((%'(+0* ' (+0', ?(*0'0, +* ''( / * 0* P(**** B3B P(**** 0 R(*<* )(**/** (*<* R(*<* )(**/** (%* M&*0&%0*, (?/'0, 0*+ *:/ &*+0'0 '0
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P%&% )((0%* 0*/** '0 P%&% )(**/** (*<* +* (%* +* 0* )('*** T(* * (%*/* :; /*/ )(*(&* 0*/** +* / (%:+0 (*<*!(%* .6. MANAJEMEN PERALATAN P%&'(+/% )(*0)* (+0' P%&'(+/% '(%00''0 +* )('*** B0* ('0* )(%* '(%0 I*?(*%0''0, :+/ )((0%* (+0', )%&'(+/% +* )('**. K0%'0 )(%* (+0' M&*0&%0* )(%* * %/' +* )(**0** B0* ('0* ((%'(+0* (+0' P(/' * (%*/* :; + )(*(&* )(%* (+0' .7. MANAJEMEN SUMBER DAYA MANUSIA P(*0/** (//* (* ('(* =0*0'>, )( &)((*'0 P(*00* 0*(%: (* 0*0' P%&'(' %(+(*'0, %(%(+(*'0 +* )(*()* (;(*** 0*0' U) )(*0** &)((*'0 P(/*!('()* )(*+0+0* +* )(0* K((*)* )(%0:0** (* 0*0'8 STR, SIP, SIK, BAB I PENINGKATAN MUTU KLINIS DAN KESELAMATAN PASIEN =PMKP> ".1. TANGGUNG JAAB TENAGA KLINIS K(0:* // +* ('(* )'0(*8 M(;:0* '(/ )%0'0 0*0' (%)(%* 0- + )(*0** // +* ('(* )'0(* P(*()* %( )%0&%0' + )(*0** // +* ('(* )'0(* P(*()* 0*+0<&%@0*+0<&% // +* ('(* )'0(* P(*()* '*+%!)*+/* )(** 0*0' P(*()* /+! *00 // +* ('(* )'0(* D0(%)** *:((* %0'0& + /) )(*0** // +* ('(* )'0(* D0(*/ 0 // +* ('(* )'0(* +(** (:('* */* :; +* /%0* /', * *&* + )%0'0 0*0' •
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".2. PEMAHAMAN MUTU LAYANAN KLINIS ".3. PENGUKURAN MUTU LAYANAN KLINIS DAN SASARAN KESELAMATAN PASIEN A+* &0(* =(%+&/(*'0> )%0'0 0*0' /*/ )(*0** // +* ('(* )'0(* '(<% (%(*:/* P(* )%0'0 0*0' + // +* ('(* )'0(* =(/0 '&'00''0, ;&%'&), )(0*> K((%0* )%0'0 0*0' + )(*0** // +* ('(* )'0(* * +0/*:/* +8 9 P(%* 0- + )(*/'/**, )(*/)/*, *0'0' +* 0*+ *:/ (%+) )(*<)0* 0*+0<&% 0*0'
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K(//* '/(% + J+/ )('** R(*<* &*0&%0* +* (?/'0 P(*(+0* '/(% + /*/ ('** %(*<* )(*0** // +* ('(* )'0(* P('** )(*0** // +* ('(* )'0(*8 T0*+ *:/ +%0 '0 )(*//%* 0*+0<&% +* :0 + )(%'*!<&)0*, /)/* KTD, KTC, +* KNC P%&%@)%&% * + )+ %(*<* M&*0&%0*, (?/'0 +* 0*+ *:/ + )('** )(*0** // +* ('(* )'0(* '('/0 +(** * +0%(*<** * +0&/*0'0* ()+ '(/ )%0'0 0*0' +* +0)&%* )+ )0)0** P%&% // +* ('(* )'0(* *% 0* (0)/08 P(*00* 0*(%: // +* ('(* )'0(*8 P(*00* 0*(%: '('/0 %( )%0&%0' =()* 5 %( )%0&%0'> P(*00* ''%* ('(* )'0(* =/0 +%0 0+ (%:+0* ' 0+(*0'0, ..+', )('** (0'* *+ 0(*(> P(*00* 0*(%: // )+ /*0@/*0 )(** 0*0'8 %; :*, %; 0*), &%&%0/, )(** &, +'> I*+0&% )(*(*+0* 0*-('0 P(*/'/** )*+/* )%0 0*0' P(0* (* 0*0' // +* ('(* )'0(* P()&%* 0*+0'(* ('(* )'0(* =KTD, KNC, KTC> P(*(%)* *:((* %0'0& 0*0'8 /0 +%0 0+(*0'0 %0'0& 0*0', *0'0' %0'0&, +* /) /*/ (0*0* %0'0& =+(** (&+ F0/%( &+( *+ ((< *'0'!FMEA> •
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