Cell Wise Retainability (BBH) Call Drop (Target <=2.% ) (%)
2
80.00
85
95
99.00
94.00
15
Handoff Success Rate (Target >=90%) (%)
2
85.00
90
99.8
99.99
99.00
98.00
16
Voice Quality (24 Hrs) FER (R (Reverse) (T (Target < 3 % fo for ea each ce cell)
1.5
85.00
90
99.9
99.99
99.00
97.00
17
FER (Forward) (Target < 3 % for each cell)
1.5
85.00
90
99.9
99.99
99.00
97.00
18
DATA Network Accessibility PPP Activation Success Rate (%)
6
88.00
93
99.6
99.99
99.00
97.00
19
DATA Network Retainability (PDBH) PDC Drop (%)
4
8.00
5
0.8
0.10
1.00
2.00
20
EVDO Block Rate (%)
4
1.50
1
0.2
0.10
0.20
0.30
21
CDMA: 1X DATA Quality (PDBH) Round Trip Time (ms)
500
400
275
50
300
200.00
22
Average Re Reverse Li Link throughput (k (kbps)
23
Average Fo Forward Li Link th throughput (k (kbps)
6
18 40
25 60
115 125
150 150
120 130
50.00 100.00
24
EVDO DATA Quality (PDBH) Round Trip Time (ms)
2
400
250
65
25
85
125.00
25
Average Re Reverse Li Link throughput (k (kbps)
26
Average Fo Forward Li Link th throughput (k (kbps)
2 6
100 500
300 600
500 1325
1000 1500
600 1300
600.00 1000.00
90
90
100
100.00
0.3
Cell Wise Accessibility (BBH) 9
DATA KPIs
CUSTOMER SATISFACTION INDEX 27
28 29 30 31 32
% of Complaints resolved within SLA
New TRAI KPIS BTSs Accumulated downtime (not available for service) (%age)- 24 hrs
2 2
Worst Worst affe affecte cted d BTSs BTSs due due to downti downtime me (%age) (%age)-- 24 Hrs Call Set-up Success Rate (within licensee's own network) - NBH Paging Chl. Congestion (%age) -NBH Worst affected cells having more than 3% TCH drop (call drop) rate - Cell BBH
33
%age %age of conn connec ecti tion on with with good good voic voice e qua quali lity ty-- NBH NBH
34
Point of Interconnection (POI) Congestion (No. of POIs not meeting the benchmark) - NBH
35
RF spillage reporting - Quarterly
100.00
MSV to maintain the TRAI KPIs target Values. However separate Reward/Penalty will not be applicable to these KPIs (From SL NO-28 to 35). MSV will support in preparation of the monthly TRAI report.
95 1 3 95 0.5
One time joint visit/DT will be carried out in the cells along the international boundary.
