Descripción: Yogi Bhajan Lectures from 1975 with Meditations, Yoga Sets
Instrument Flying BriefingFull description
VOICE ONLY
Aviation
Descripción: Sort of like CoC
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Descripción: Armand Coeck Belgisch Solo medium
NEWLY REVISED. Thought provoking, inspirational, and whimsical stories, about the Dream of Flight with dozens of my beautiful illustrations of the greatest flying machines. Now over 400 pages with ...Full description
test of handling of WW2 aircraftsDescripción completa
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Descripción: From THE JOURNAL OF POPULAR CULTURE Spring 1975. Volume 8, Issue 4. Pages 681-932
A complex model of Shuki Kato, buy or be a pirate heheheheDescrição completa
Flying the Friendlier Skies Training Objective: Training new reservation clerks to perform adequately for the job of airline
reservation. Process: To develop a training program firstly firstly we need to specify the tasks and responsibilities responsibilities of the
Reservation clerk. After wards we need to decide over the knowledge and skills required for the job. Then afterwards we will decide the areas over which we need to concentrate for providing training. And lastly we will look for the courses available inside as well as outside the organization , and also the method of training to be used eg . online , lectures , workshops etc. Task Analysis : Task Customer Relationship Management
Sub Tasks Handling customer calls
Answering queries Providing the requisite Flight Information. Resolving problems
Reservation management
Booking Tickets
Value added Services
Billing Activity Travel Insurance
Taking Feedback from customers Analyzing flight schedules according to customer preference Suggestions of price and flight scheduling and alternatives. alternatives.
Booking ticket on the web-portal Booking ticket manually in case website has some problem. Accommodation booking Pickup and drop services Booking meals according to preference Payment Portal Recording the transactions.
KSA
TRAINING AND DEVELOPMENT:-
NEED ANALYSIS:-
Instructional design:-
1) Lectures:- to explain the nature of the job and the performance expected from the new entrants to the organization. 2) vocal/diction training:- to bring the new entrants on par with the existing employees, to have equal standards with the existing employees.
3) computer based training:- to learn how to use the software being used to function effectively. 4) simulated training:- for understanding airline flight charts and real life scenarios 5) interviews with existing staff from different departments and different regional locations:Validation :IMPLEMENT :-
EVALUATION PROGRAM:-
Test on a simulated environment to judge the ability of the new joinees. A threshold value of all the 3 attributes will be defined as 5 on a scale on 10.
Training Requirements : y
Orientation
y
Company and industrial policies.
y
Ticketing procedures
y
Airlines computer system to obtain information on schedules, fares, and the availability of seats; to make reservations for passengers; and to prepare passenger itineraries
y
Airline code designations.
y
Airline security regulations and safety procedures.
y
Interpersonal Skills.
y
Stress Management.
Personal traits: Reservations and Passenger Service Agents should be
friendly, courteous and efficient. They need good communication skills, the ability to work with details and perform basic computer functions. Additionally, their work requires standing for long periods and lifting luggage, some up to 100 pounds. Experience: Employers require from one to three years of sales, telephone,
or similar public contact experience. College courses or additional related training may be substituted for part or all of the work experience. Passenger Service Agents must have previous reservations experience. Training: Trainees learn both computerized and manual reservations procedures and good telephone techniques. Small airlines require Reservations Agent to have airline or travel agency experience or to have completed a computerized reservations program given by travel schools and some community colleges.
y
A high school diploma or its equivalent is the most common educational requirement for reservation and transportation ticket agents and travel clerks. Most airline reservation and ticket agents learn their skills through formal company training programs that can last several weeks. They learn company and industry policies as well as ticketing procedures. Trainees also learn to use the airlines computer system to obtain inf ormation on schedules, fares, and the availability of seats; to make reservations for passengers; and to prepare passenger itineraries. In addition, they must become familiar with train, airport, and airline code designations, security regulations, and safety procedures. After completing classroom instruction, new agents work under the direct guidance of a supervisor or experienced agent. During this time the supervisors may monitor telephone conversations to improve the quality of customer service so that agents learn to provide customer service in a courteous manner, while limiting the time spent on each call.
y
In contrast to those who work for airlines, reservation and transportation ticket agents and travel clerks who work for bus lines and railroads are trained on the job through short in-house classes that last several days.