UNIVERSIDAD NACIONAL DE MOQUEGUA MOQUEGUA Curso: “Gerencia en operaciones”
INDICE
INDICE....... INDICE................. ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... ..................... .............................. ................... 1 DEDICATORIA.......................................................................................................................2 INTRODUC INTRODUCCION CION.......... ..................... ..................... ..................... ..................... ..................... ..................... ..................... .......................................... ............................... 3 1. DEFINICIÓN DE REINGENIERÍA...................................................................................4 2. HACIA LA REINGENIERÍA.............................................................................................4 2.1. Clientes........ Clientes.................. ..................... ..................... ..................... ..................... ..................... ..................... ..................... .................................. ....................... 4 2.2 Competencia............................................................................................................5 2.3. El Cambio................................................................................................................5 3. ¿QUE SE VA A REDISEÑAR?........................................................................................5 4. RECONSTRUCCIÓN DE LOS PROCESOS..................................................................5 1. Varios oficios se combinan en uno..........................................................................6 2. Los trabajadores trabajadores toman decisiones................ decisiones........................... ..................... ............................................. ...................................66 3. Los pasos del proceso se ejecutan ejecutan en orden natural........... natural............................................6 .................................6 4. Los trabajos trabajos tienen múltiples versiones.................. versiones............................ ..................... ..................................... ..........................66 5. El trabajo se realia en el sitio raonable................................................................! 6. "e reducen las verificaciones # los controles.............. controles......................... ..........................................! ...............................! !. La conciliaci$n conciliaci$n se minimia...... minimia................. ..................... ..................... ..................... ..................... ..................................... ..........................!! %. &n 'erente de caso ofrece un solo punto de contacto..........................................! (. )revalecen operaciones *+bridas centraliadas,descentraliadas.......................! 5. TIPOS DE CAMIOS QUE OCURREN AL REDISEÑAR LOS PROCESOS..................! ". ROLES DE LA REINGENIERÍA......................................................................................! #. E$ITO EN LA REINGENIERIA.......................................................................................! CONCLUSIONES.................................................................................................................1% ILIOGRAFIA.....................................................................................................................11
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
DEDICATORIA
Q&'(')*+ ,',-/(0' '+' (//* A D-*+ &' *+ 6/ ,/,* 0/ 7-,/ 8 9*(/0':/. A &'+(*+ P/,('+ ;*( '+/( /6< &/,* )=+ 0*+ ''+-/)*+> ' '+;'-/0 / &'+(/+ )/,('+ ;*( +& /8&,/ 8 *+/' **;'(/-@ ;*( /;*8/(*+ 8 /8&,/(*+ ' 0*+ )*)'*+ )=+ ,-9<-0'+.
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
INTRODUCCION
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
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
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
undamental L/ ('-'-'( ,''()-/ ;(-)'(* &' ,'' 6/'(+' 8 *)* ,'' 6/'(+'. S' *07-,/ ;*( *);0'* ,' 0* &' '+ 8 +' *'(/ ' 0* &' ,'' +'(. adical L/ /+' ,' '+/ ;/0/(/ 7-'' ,'0 0/< (/,-B &' +--9-/ (/<: (',-+'/( (/,-/0)'' 00'/( 6/+/ 0/ (/<: ,' 0/+ *+/+> * '9'&/( /)-*+ +&;'(9--/0'+@ +-* //,*/( 0* 7-'*> ,'+/(/( *,/+ 0/+ '+(&&(/+ 'B-+''+ 8 ('/( &'7/+ 9*()/+ ,' ('/0-:/( '0 (//*. )roceso '+ & *&* ,' /-7-,/,'+ &' ('-' &* * )=+ -+&)*+ 8 ('/ & ;(*,&* ,' 7/0*( ;*( '0 0-''. E+/ '+ 0/ ;/0/(/ &' )=+ (//* ,/ / 0*+ '(''+ *(;*(/-7*+. L/+ /('/+ -,-7-,&/0'+ +* -);*(/'+ ' & ;(*'+*@ ;'(* * -'' -&/ ,' '00/+ -);*(/-/ ;*( '0 0-'' +- '0 ;(*'+* 0*/0 * 9&-*/. Espectacular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
2.1. Clientes. L*+ 0-''+ /+&)' '0 )/,*@ 8/ * -'' 7-'-/ '0 *';* ,' 0 0-''@ /6*(/ '+ '+' 0-''@ ,'-,* / &' '0 )'(/,* )/+-7* 6*8 '+= ,-7-,-,* ' +')'*+@ /0&*+
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
/ ;'&'*+ *)* & +*0* 0-''. L*+ 0-''+ 8/ * +' *9*()/ * 0* &' '&'(/@ 8/ &' /&/0)'' -'' )K0-;0'+ *;-*'+ ;/(/ +/-+9/'( +&+ ''+-,/,'+. E+* '+ -&/0)'' /;0-/0' ' 0/ ('0/- 0-'';(*7'',*( '(' 0/+ ;(*;-/+ ');('+/+@ 8 0*+ ('0/)*+ )&6/+ 7''+ +' 'B;('+/ ' O 0* 6/' &+', *)* 8* &-'(* * 0* 6/* 8* )-+)*. L*+ 0-''+ +' 6/ *0*/,* ' ;*+-- 7'/*+/@ ' ;/(' ;*( '0 /'+* / )/8*( -9*()/-.
2.2 Competencia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l Cambio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
4. EC<0"=&CC/0 -E L<" )
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
1. Varios oficios se combinan en uno L/ /(/'(<+-/ )=+ *)K 8 =+-/ ,' 0*+ ;(*'+*+ (',-+'/,*+ '+ &' ,'+/;/('' '0 (//* ' +'(-'. E+ ,'-(@ )&6*+ *9--*+ * /('/+ &' /'+ '(/ ,-+-*+ +' -'(/ 8 *);(-)' ' &* +*0*. S- ')/(*@ * +-');(' '+ ;*+-0' *);(-)-( *,*+ 0*+ ;/+*+ ,' & ;(*'+* ' & +*0* *9--* ''&/,* ;*( &/ +*0/ ;'(+*/. E *(*+ /+*+@ ;&',' * ('+&0/( ;(=-* '+'/(0' / &/ +*0/ ;'(+*/ *,/+ 0/+ ,'+(':/+ &' ''+-/( ;/(/ ''&/( 0/ */0-,/, ,'0 ;(*'+*. L*+ ''9--*+ ,' 0*+ ;(*'+*+ -'(/,*+ '0-)-/ ;/+'+ 0/'(/0'+@ 0* &' +--9-/ ///( * '((*('+@ ,')*(/+ 8 (';'--*'+. A+-)-+)*@ (',&' *+*+ -,-('*+ ,' /,)--+(/- ,/,* &' 0*+ ');0'/,*+ '/(/,*+ ,'0 ;(*'+* /+&)' 0/ ('+;*+/-0-,/, ,' 7'( &' 0*+ ('&-+-*+ ,'0 0-'' +' +/-+9// / -');* 8 +- ,'9'*+. A,--*/0)''@ 0/ *);/ '+-)&0/ / '+*+ ');0'/,*+ ;/(/ &' '&'(' 9*()/+ -*7/,*(/+ 8 ('/-7/+ ,' (',&-( *-&/)'' '0 -');* ,'0 -0* 8 0*+ *+*+@ 8 ;(*,&-( /0 )-+)* -');* & ;(*,&* * +'(7--* 0-(' ,' ,'9'*+. O(* ''9--* '+ & )'*( *(*0@ ;&'+ *)* 0*+ ;(*'+*+ -'(/,*+ ''+-/ )'*+ ;'(+*/+@ +' 9/-0-/ 0/ /+-/- ,' ('+;*+/-0-,/, 8 '0 +'&-)-'* ,'0 ,'+');'*.
2. Los trabajadores toman decisiones E 0&/( ,' +';/(/( 0/ *)/ ,' ,'-+-*'+ ,'0 (//* ('/0@ 0/ *)/ ,' ,'-+-*'+ +' *7-'(' ' ;/(' ,'0 (//*. E00* -);0-/ *);(-)-( 7'(-/0)'' 0/ *(/-:/-@ ,' )/'(/ &' 0*+ (///,*('+ 8/ * '/ &' /&,-( /0 -7'0 '(=(&-* +&;'(-*( 8 *)' +&+ ;(*;-/+ ,'-+-*'+. E(' 0*+ ''9--*+ ,' *);(-)-( '0 (//* /* 7'(-/0 *)* 6*(-:*/0)'' +' &'/ M'*+ ,')*(/+@ *+*+ -,-('*+ )=+ /*+@ )'*( ('/- ,' 0/ 0-''0/ 8 )=+ 9/&0/,'+ ;/(/ 0*+ (///,*('+.
3. Los pasos del proceso se ejecutan en orden natural L*+ ;(*'+*+ (',-+'/,*+ '+= 0-('+ ,' 0/ -(/ ,' +'&'-/+ ('-0<'/+ +' ;&',' 'B;0*/( 0/ ''&- +-)&0='/ ,' /('/+ ;*( +*(' +'&'-/+ /(-9--/0'+ -);&'+/+ ;*( 0/ 0-'/0-,/, ' 0*+ ;(*'+*+. E 0*+ ;(*'+*+ (',-+'/,*+@ '0 (//* '+ +'&'-/,* ' 9&- ,' 0* &' ('/0)'' '+ ''+/(-* 6/'(+' /'+ * ,'+;&+. L/ ,'+0-'/(-:/- ,' 0*+ ;(*'+*+ 0*+ /'0'(/ ' ,*+ 9*()/+ P(-)'(/ M&6/+ /('/+ +' 6/' +-)&0='/)''. S'&,/ R',&-',* '0 -');* &' (/+&((' '(' 0*+ ;(-)'(*+ ;/+*+ 8 0*+ K0-)*+ ;/+*+ ,' & ;(*'+* +' (',&' '0 '+&')/ ,' /)-*+ )/8*('+ &' ;*,( 7*07'( *+*0'* '0 (//* /'(-*( * 6/'( '0 (//* ;*+'(-*( -*);/-0' * '0 /'(-*(. L/+ *(/-:/-*'+ 0*(/ * '00* )'*+ (';'--*'+ ,' (//*@ &' '+ *(/ 9&'' ,' ,')*(/+.
4. Los trabajos tienen múltiples versiones E+* +' **' *)* '0 9- ,' 0/ '+/,/(-:/-. S--9-/ '()-/( * 0*+ (/,--*/0'+ ;(*'+*+ K-*+ ;/(/ *,/+ 0/+ +-&/-*'+@ 0*+ &/0'+ +* ''(/0)'' )&8 *);0'*+@ ;&'+ -'' &' -*(;*(/( ;(*',-)-'*+ '+;'-/0'+ 8 'B';-*'+ ;/(/ *)/( ' &'/ &/ (/ 7/(-',/, ,' +-&/-*'+. E /)-*@ & ;(*'+* ,' )K0-;0'+ 7'(+-*'+ '+ 0/(* 8 +'-00* ;*(&' /,/ 7'(+- +0* ''+-/ /;0-/(+' / 0*+ /+*+ ;/(/ 0*+ &/0'+ '+ /;(*;-/,/. N* 6/8 /+*+ '+;'-/0'+ - 'B';-*'+.
5. El trabajo se realia en el sitio raonable G(/ ;/(' ,'0 (//* &' +' 6/' ' 0/+ ');('+/+@ *+-+' ' -'(/( ;/('+ ,'0
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
(//* ('0/-*/,/+ '(' +< 8 ('/0-:/,/+ ;*( &-,/,'+ -,';',-''+. E0 0-'' ,' & ;(*'+* ;&',' ''&/( ;/(' ,'0 ;(*'+* * *,* '0 ;(*'+*@ / 9- ,' '0-)-/( 0*+ ;/+'+ 0/'(/0'+ 8 0*+ *+*+ -,-('*+. D'+;&+ ,' 0/ ('-'-'(@ 0/ *(('+;*,'-/ '(' 0*+ ;(*'+*+ 8 *(/-:/-*'+ ;&',' ;/(''( )&8 ,-+-/ / 0* &' '(/ /'+@ /0 ('&-/(+' '0 (//* ' &-,/,'+ *(/-:/-*/0'+@ ;/(/ )'*(/( '0 ,'+');'* 0*/0 ,'0 ;(*'+*.
6. "e reducen las verificaciones # los controles L*+ ;(*'+*+ (',-+'/,*+ 6/' &+* ,' *(*0'+ +*0/)'' 6/+/ ,*,' +' &+-9-/ '*)-/)''. L*+ ;(*'+*+ (/,--*/0'+ '+= (';0'*+ ,' ;/+*+ ,' 7'(-9-/- 8 *(*0 &' * /('/ 7/0*(@ ;'(* &' +' -0&8' ;/(/ /+'&(/( &' /,-' /&+' ,'0 ;(*'+*. L*+ ;(*'+*+ (',-+'/,*+ )&'+(/ & '9*&' )=+ '&-0-(/,*. E 0&/( ,' 7'(-9-/( '+(-/)'' '0 (//* / )',-,/ &' +' ('/0-:/@ +' -'' *(*0'+ 0*/0'+ * ,-9'(-,*+. E+*+ +-+')/+ '+= ,-+'/,*+ ;/(/ *0'(/( /&+*+ )*,'(/,*+ * 0-)-/,*+@ ,')*(/,* '0 ;&* ' '0 &' '0 /&+* +' ,''/ * 'B/)-/,* ;/(*'+ *0'-7*+ ' 0&/( ,' /+*+ -,-7-,&/0'+. S- ')/(*@ 0*+ +-+')/+ (',-+'/,*+ ,' *(*0 *);'+/ * (''+ &/0&-'( ;*+-0' /&)'* ,' /&+*+ * 0/ ,(/)=-/ ,-+)-&- ,' *+*+ 8 *(/+ (//+ ('0/-*/,/+ * '0 *(*0 )-+)*.
!. La conciliaci$n se minimia S' ,-+)-&8' 0*+ ;&*+ ,' */* 'B'(* &' -'' & ;(*'+*@ 8 * '00* +' (',&' 0/+ ;*+--0-,/,'+ ,' &' +' ('-/ -9*()/- -*);/-0' &' ('&-'(' ,' *-0-/-.
%. &n 'erente de caso ofrece un solo punto de contacto E+' ;'(+*/' /;/('' 9('&'')'' ' ;(*'+*+ (',-+'/,*+@ &/,* 0*+ ;/+*+ ,'0 ;(*'+* +* / *);0'*+ * '+= / ,-+;'(+*+ &' '+ -);*+-0' -'(/(0*+ ' &/ +*0/ ;'(+*/ * -0&+* ' & ;'&'* (&;*. E0 '('' ,' /+* 9&' *)* & ,'9'+*( ,' *9--* ,'0 0-''@ ('+;*,' / 0/+ ;('&/+ 8 ,&,/+ ,'0 0-'' 8 ('+&'07' +&+ ;(*0')/+. P*( /*@ '0 '('' ,' /+*@ &'/ * /'+* / *,*+ 0*+ +-+')/+ ,' -9*()/- &' &-0-:/ 0/+ ;'(+*/+ &' ('/0-:/ '0 (//* 8 -'' 0/ /;/-,/, ;/(/ ;*'(+' ' */* * '00/+@ 6/'(0'+ ;('&/+ 8 +*0--/(0'+ /8&,/ &/,* +'/ ''+/(-*.
(. )revalecen operaciones *+bridas centraliadas,descentraliadas L/+ ');('+/+ &' 6/ (',-+'/,* +&+ ;(*'+*+ -'' 0/ /;/-,/, ,' *)-/( 0/+ 7'//+ ,' 0/ '(/0-:/- * 0/+ ,' 0/ ,'+'(/0-:/- ' & )-+)* ;(*'+*. A;*8/,/+ ;*( 0/ -9*()=-/@ '+/+ ');('+/+ ;&',' 9&-*/( *)* +- 0/+ ,-+-/+ &-,/,'+ 9&'(/ *);0'/)'' /&*)/+@ 8@ /0 )-+)* -');*@ 0/ *(/-:/- ,-+9(&/ ,' 0/+ '**)+ ,' '+/0/ &' ('/ 0/ '(/0-:/-.
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
5. =/)<" -E C>?/<" 9&E
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
6.
L<,'(. D&'* * ('+;*+/0' ,'0 ;(*'+*. E&-;* ,' ('-'-'(
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
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
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
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
CONCLUSIONES
L/ ('-'-'( '+ 0/ 6'((/)-'/ 9&,/)'/0 8 0/ K0-)/ ,'0 /)-*. E00/ ,-(-' '0 ;(*'+* ,' '*-*+ ,' &/ *(/-:/-. E +& '+/,* /&/0@ /8&,/ / /&+/( 0*+ '*-*+ / ;/(-( ,' /-&*+ ;/(/,-)/+ 6/-/ &* &'7* ,' +'(7--* ' -9*()/-. E '0 9&&(* *-&/(= )*7-',* '0 '*-*.
L/ ('-'-'( &-0-:/ '0 /)-* *-&* ;/(/ /0/:/( 0/ 7'// *);'--7/. L/+ *;*(&-,/,'+ ,' 0/+ *(/-:/-*'+ *-&/(/ ('-',* +- +' -'' ' &'/ &' ,' &* & *(* )*,*@ 0/ )/8*( ;/(' ,'0 ''9--* ,' '+/+ *(/-:/-*'+ 00'/(= / 0*+ '*-*+ +- )&6* '+9&'(:*. S- ')/(*@ 0*+ '*-*+ &' //(= /0 )=B-)* +'(= /&'00*+ &' ;&',/ /+-)-0/( 0/ '*0* )=+ ('-'' 8 *)/( 7'// ,' 0/+ *;*(&-,/,'+@ ;/(/ &' /+< +' ;(';/(' / +< )-+)*+ ;/(/ /)-/(.
UNIVERSIDAD NACIONAL DE MOQUEGUA Curso: “Gerencia en operaciones”
?/?L/</
L0/*7/ G/07/@ M'06*(. P*(&' 9(//+/ * 9('&'-/ 0*+ '+9&'(:*+ ,' ('-'-'(
N-'* I(-*8'@ R-/(,*.. H/))'(@ M-6/'0 8 /)'+ C6/);8. R'-'-'(
6;.)**(/9-/+.*)(//*+('-'-'(-/('-'-'(-/.+6)0