1-3
In general… general … customer
4-6
Workers are… are ….company relocat r elocation ion
7-9
Although there is… is ….palm reading
10-13
Horticulturalists Horticulturali sts must… must….reproduction of plants
14-18
Significant advances… advances ….glass composition
19-22
location of a shop… shop…..
23-25
A major concern… concern …..labor and worker
26-28
In recent years… years …..patients
29-31
Internet Internet experts… experts… .viruses
32-38
A superficial consideration… consideration ….biotechnology
39-41
The airline industry…… industry ……..first ..first aid training
42-44
Scientists believe…… believe ……..climate ..climate change
45-49
With the rapid technological technol ogical…… …….earthquake .earthquake
50-52
Political, economic…………… economic ……………affluent affluent money
53-57
Over the past decades…… decades……travel travel agents
58-61
Water, the most common liquid
62-64
As in the tradition…… tradition ……window window displays
65-67
The increasing fragility
68-70
The biggest risk ……Insurance ……Insurance companies
71-75
At the moment GTC
76-78
Lack of water
79-81
The cosmic cosmic microwaves microwaves…… ……CMB CMB
82-84
Short-sightedness Short-sig htedness is to a large extene inherited… inherited …
85-87
For many years, manufacturing… manufacturing …
88-90
Amateur scientists have long been attracted …
91-93
Financial fraud is a crime of growing significance.
147 -149
It has been argues that team management, team coaching and team leadership are…
150- 152
Speakers must have good knowledge of their subject
153-155
Globalization is causing a shift shift in the roles of government govern ment
156-188
The ties which once bound people people to organizations organizations appear appear to
159- 161
New technology has played played a major major part part in removing
162-168
The company expects the new factory
169-171
New documentation documentatio n for unit trust investors
172-176
Organisations are encouraged to provide employees with
177-180
The prospect of accepting negative feedback about For most people, any reference to hypnosis ………. ………. individuals involved Increasingly, psychotherapy is being ……………..an ……………..an effective form of Success in management and success in sports have similar roots An international protocol on climate change
“In general, the longer a customer stays with a company, the more that customer is worth……” 1. Long term business success depends mainly on cash flow and profitability …… Cannot Say 2. Long term business success depends mainly on costumer retention …………… Cannot Say 3. Long term customers purchase fewer goods than newer customers …….. ……..…… ……... ...False False 4. Senior managers pay due attention to customer retention …………………......... ………………….........False False
“Workers are becoming increasingly concerned about company relocation due to its……” 5. Company relocation has increased……………………………………………… increased ………………………………………………..Cannot Say 6. Company relocation can lead to distress for employees ……………………….... ………………………....True True 7. Some people may feel guilty about the consequences of relocating …. …………True …………True 8. The majority of employees feel isolated following relocation………………….. Cannot Say 9. The potential benefits of job relocation are seen, by some, to be worth the associated distress and strain………………………… Cannot Say
“Although there is no scientific support for the contention that the physical features……” 10. Sophisticated people tend not to be ??? readers …………………………………… ……………………………………..Can ..Can’’t Say 11. Features of a person ’s hand may provide clues to his/her job……………………… job ………………………..True ..True 12. Hands do not reveal anything about someone ’s level of hygiene…………………… hygiene …………………….False .False 13. Sophisticated people Sophisticated people tend not to be very impressed by impressed by palm readers …… Cannot Say impre ssed by medical doctors……… doctor s……… Cannot Say 14. Unsophisticated people Unsophisticated people tend to be very impressed
“Horticulturalists must take into account many factors when planning the reproduction……” 15. Most horticulturalists are reluctant to plant seeds that have been preserved for more than a year ……………………………………………………………………………Can ……………………………………………………………………………Can’t Say 16. Reproducing plants by seed is the most common activity for gardeners ………………….. …………………..True True 17. The vigilant management of external factors can bring a seed out of its quiescent state…………………………………………………………………………… state……………………………………………………………………………True True
18. Seed germination frequently depends on temperature………………………………Can temperature………………………………Can’t Say 19. The rate at which seed s sprout can decline after the first year of being packaged …… True 20. All seeds will germinate, given the right environmental conditions……………… False 21. The reproduction of flora involves many aspects for horticulturalists to consider …… True
“Significant advances in float furnace design and operation, in the development of glass ……” 22. Ensuring the flames come into contact with the glass at a particular point can reduce the amount of energy required at the glass manufacturing process ……………………………… ……………………………….. ..True True 23. Only thermodynamic modeling can be said to have spurred significant improvements in glass manufacturing……………………………………………………………………… manufacturing ………………………………………………………………………False False 24. The radiance of furnace flames has no direct impact on the amount of fuel used in the glass-forming process……………………………………………………………… process ………………………………………………………………False False 25. Glass companies should not avail themselves of the latest research in thermodynamics should they want to maintain their commercial reputation ………………………………… …………………………………..False 26. Glass of a higher quality is produced when the float furnace is at its maximum temperature............................................ …..Can ..Can’t Say
“The location of a shop operated by a charity in an affluent neighbourhood……” 27. If the rent for a shop operated by a charity is high, a supply of good quality donations may be compensatory…………………………………………………………………… compensatory ……………………………………………………………………True True 28. If volunteers do not sort the donations hastily, this could lead to a potential loss in sales...........True sales...........True 29. Members of society are more likely to make donations to a shop operated by a charity if there are enthusiastic and loyal volunteers volunteers employed there………………………….. there………………………… ..Can Can’t Say 30. An increase in security measures in shops operated by charities will usually encourage individuals from affluent areas to donate more high quality items …………………Can …………………Can’t Say 31. It is less likely that shops operated by charities which are situated in affluent neighbourhoods will have volunteers who are more dedicated, than those in less wealthy neighbourhoods. ………………. ……………….Cannot Cannot Say 32. The only factor affecting the financial success of a shop operated by a charity is its location………………… ocation…………………False False 33. Shops operated by charitable organizations are particularly vulnerable to shoplifters if there are no security cameras or bar codes on items……………………… True 34. Before the introduction of bar codes and security cameras, shops operated by charitable organisations were as vulnerable to theft as other shops……… Cannot Say. Say. 35. s
“A major concern is that globalization contributes to poverty, inequality and social disintegration……” 36. Jobs are more secure in the natural resource sector ……………………………… sector ……………………………….. ..T T 37. Jobs are less secure in the natural resource sector …………… False 38. Skilled workers are less restricted in their ability to cross borders ………………... ………………...Can Can’t Say 39. The relative ease of relocating goods production across countries eases poverty … .False
“In recent years, many issues have been considered when attempting to ameliorate the ………” 40. Individuals have argued that the current media trend for lifestyle make-overs is a direct result of the concern over the image of healthcare professionals ………………………………… ………………………………….. False
41. New 41. New hospital legislation legislatio n states that healthcare professionals pr ofessionals must have clean fingernails ….Can’t .Can ’t Say 42. Most campaign groups are mainly concerned with long hospital waiting lists ……..... Can ……..... Can’’t Say 43. It is always preferable for healthcare professionals to wear blue instea d of red …… Ca n’t Say. Say.
“Internet experts are warning of a new multitude of extremely dangerous computer viruses……” 44. Internet experts are advising computer users to replace their software if they suspect it has been tampered with……………………………………………………………………… with………………………………………………………………………Can Can’t Say 45. Criminal gangs could use computer viruses to blackmail companies …………. …………. Can’t Say 46. These specific computer viruses have long been causing serious disruption …... False 47. The viruses allow hackers to commandeer control of computers and subsequently eliminate the computers’ security software ……… False 48. Internet experts fail to believe that this latest batch of computer viruses is never unsafe for computers ……. True. True . 49. Computer users and criminal gangs are usually under threat from computer hackers …… False 50. It is necessary for hackers to establish bank accounts so that they can extort money from software companies …… Cannot Say
“A superficial consideration of biotechnology will commonly present an impression……” 51. Biotechnology has been rejected in Europe ……………………………………… ……………………………………….. .. Cannot Say 52. Biotechnology is ethically neutral………………………………………………… neutral ………………………………………………….. False 53. Most of European society is opposed to genetically modified food ……………….. ……………….. True 54. The debate surrounding the ethics of genetically modified food contributed to its rejection in some countries………………………………………………………………………… countries…………………………………………………………………………True True 55. Genetically modified food could help nations to fight starvation ………………………. ……………………….True …………………Cannot 56. The risk of genetically modified food outweighs the potential benefits …………………Cannot Say 57. The European population is more concerned with the environmental ethics of genetically modified food than other societies …………………………………… ……………………………………Cannot Cannot Say
“The airline industry has always acknowledged first -aid training to be imperative……” 58. The entire airline industry has adopted the practice of regular first aid training for their staff ………………………………………………………………………………….. …………………………………………………………………………………..Cannot Cannot Say 59. An increasing amount of people need first aid attention from airline staff ………… staff …………..True 60. Regular first aid training has equipped airline staff to react more quickly …….. …… ..…… ……Cannot Cannot Say 61. In the past, to fly was not as viable a means of travel as it is today ……… True. True. 62. Flight attendants must be able to identify their first-aid first- aid training requirements … Cannot Say 63. The airline industry will benefit a great deal from the additional training of their flight staff…… Cannot Say
“Scientists believe we are experiencing a dramatic chan ge in the overall climate system……” 64. Only the difference in velocity distinguishes current climate shifts from previous shifts …..False ..False 65. People will catch more tropical diseases due to climate change …………………………… ……………………………..True 66. The enormity of alterations to our climate system has never been experienced by human beings before………………………………………………………………………………………… before…………………………………………………………………………………………True True 67. All scientists believe the earth’s climate is changing……………………. Cannot Say 68. Human activities are not the only reason for climate change ……… True. True. 69. At the beginning of the 20 th century, sea levels were lower ……… True. 70. Reducing methane emissions will have a detrimental effect on global industry …… Cannot Say. Say.
“With the rapid technological te chnological advancement today, bridges are becoming incresinly……” 71. A possible solution to the risk of earthquake damage is the self-anchored suspension bridge as the forces of the cables and the anchorages oppose each other …………………………… other …………………………….. CS (not sure) 72. The self-anchored suspension bridge is the established solution to the threat of earthquake damage …… Cannot Say (promising Say (promising is not equivalent to established) 73. The elimination of the anchorages has been a proposed solution to the threat of damage caused by seismic activity………………………………………………………………………… activity ………………………………………………………………………….. ..True True 74. Earthquake inevitably cause costly damage to the bridge ’s structure……………… structure………………..………False ………False 75. The greater the distance of a bridge’ bridge ’s span the more vulnerable it is to earthquake …….. ……..Cannot Cannot Say 76. Modern bridges have different structural features to those built before the technological advancement of today……………………………………………………………………… today……………………………………………………………………….. ..Cannot Cannot Say 77. The increased sophistication of bridges today outweighs the risk of earthquake damage ……False ……False
“Political, economic and demographic developments are combining to increase the wealth…….” 78. Individual cannot become “affluent” affluent” through inheriting old money………………… money …………………..F ..F 79. Affluent individuals want to manage their own assets by using financial service providers....CS 80. Inherited old money will be completely replaced by new affluent money …………….F …………….F 81. Individuals Individuals may become ‘affluent’ through inheriting old money………………. True 82. Old money inheritance will be completely replaced by new affluent money ………..False 83. Affluent individuals want to manage their own assets by using financial service providers……………. providers……………. Cannot Say (not sure, maybe True)
“Over the past decade, there has been a steady growth in the holiday industry……” 84. It is not always more expensive for the customer to book holidays with a travel agent …..True ..True 85. In the last 10 years, the number of travel agencies has grown to serve the expanding holiday market……………………………………………………………………………… market………………………………………………………………………………False False 86. A travel agent’ agent’s specialist knowledge can be used to the financial benefit of the customer … customer … .True 87. Only specialist travel agencies employ multilingual staff ………………………. ………………………. Cannot Say 88. Specialist travel agents visit certain regions in order to gain a detailed knowledge of these areas and the customers they attract…………………………………………………… attract ……………………………………………………..Cannot Say 89. More people are booking their holidays online rather than through a travel agent, even though it takes longer to find the right holiday this way …………. False
“Water, the most common liquid used for cleaning, has a property called surface tension…” 90. The molecules on the waterside hinder the cleaning process………………………… process …………………………False False
91. Water is the only known liquid used for cleaning …………………………………… …………………………………….. ..False False 92. Surface active agents, or surfactants, are only used for cleaning ………………Cannot ………………Cannot Say 93. Water droplets will not spread where there are high levels of surface tension ………True ………True 94. If surfactant chemicals are added to water when cleaning a surface, surface tension will occur ……… False
“As in the tradition haute couture catwalks and magazines, an effective shop window display…” 95. There is potential for shops to sell more when customers believe that merchandise will only be available briefly………………………………………………………………… briefly ………………………………………………………………….. ..True True 96. Customers are often disappointed when they cannot purchase the items displayed in shop windows……………………………………………………………………… windows………………………………………………………………………..Cannot Say 97. Repeat customers are less likely to return when the window displays are changed frequently………………………………………………………………………… frequently………………………………………………………………………….. ..False False
“The increasing fragility of the rural economy will be the biggest challenge facing country ……” 98. Agriculture is likely to provide more jobs in rural communities in future …………. ………….False …………………………..Cannot Say 99. Manufacturing provides the fewest jobs in the countryside ………………………… 100. Industries based in rural areas benefit from better transport links………………….. ..False better transport links………………… False 101. Industries based in rural areas suffer from poorer transport poorer transport links …………… True 102. Tourism will soon catch up with agricul ture in terms of providing providing jobs ……… Cannot Say 103. The manufacturing sector is likely to be the main source of employment for rural workers in the future ……… Cannot Say
“The biggest risk facing the world’s insurance companies is possibly the rapid change now……” 104. Insurance companies are experiencing a depression in markets ………..False ..False depression in their core markets……… (Sluggish growth is still growth) 105. Insurance companies are experiencing a boom in their core market ……… False customer ………..True 106. Insurance companies are competing to provide the best prices to customer ……… 107. Insurance companies that are cautious in responding to change will prevail in the long term....CS 108. Insurance companies are coping well with increased price competition and rising losses … False
“At the moment GTC, like other European producers, is able to relieve at least……” 109. Restructuring produce an increase in profitability………………………… profitability …………………………..CS ..CS 110. Central American producers will find a ready market for their products in Europe … .CS 111. GTC has recently been an outstanding performer …………………………… performer ……………………………..Cannot Say 112. Central America will, in the future, begin to export less to Europe ………….. …………..False False 113. European producers cannot meet demand in their home territories …………. ………….False 114. GTC is a sound investment…… investment …… Cannot Say 115. Restructuring Restructuring generally produces an increase in profitability…………… Cannot Say 116. Europe will, in the future, begin to import more from Central America………… True 117. The successful export trade with Central America continue indefinitely ……… False 118. The successful export trade with Central America seems set to continue indefinitely …False 119. The successful export trade with Central America is not expected to expected to continue indefinitely……… True. True.
“Lack of water is an ever ever -worsening global crisis, with over forty percent of the ……” 120. Some countries are not affected by global warming …………………………………… …………………………………….CS .CS 121. Neither climate change nor population popula tion expansion expan sion are exacerbating the water shortage shortag e problem………………………………………… problem………………… ……………………… ……………………………………… ……………………… ……………… ..F 122. The crises caused by lack of water will be more serious/severe than any due to oil shortages… shortages…..CS
123. In 20 years time most countries will have inadequate water supplies. …… Cannot Say 124. Oil shortages, more than a lack of water, are likely to result in war …… Cannot Say
“The cosmic microwave background (CMB) radiation is the afterglow……” 125. The anisotropies of the CMB show solely that the primordial plasma was not uniform… uniform….Cannot say 126. The polarization of cosmic microwaves is measured at different wavelengths so as to separate the foreground from the background signals…………………………………………… signals …………………………………………….. ..False False 127. The wavelengths of the foreground signals are disregarded once they have been distinguished from the CMB………………………………………………………………………… CMB …………………………………………………………………………Cannot Cannot Say 128. Through studying the cosmological microwaves, one may learn about the forces of gravity in the early universe ………… Cannot Say/ Sa y/ True
“Short“Short-sightedness is to a large extent…… ” ……………………Cannot Say 129. Intelligence is to a large extent inherited ……………………Cannot 130. People from certain families are more prone to short-sightedness … True 131. The genetic link between intelligence and short-sightedness has recently been proven …False (NS) 132. The genetic link between intelligence and short-sightedness short- sightedness has recently disproven … False 133. No one knows for sure what connects c onnects intelligence and short-sig sh ort-sightedness htedness … True 134. People from all families stand an equal chance of being short- sighted…Cannot sighted…Cannot Say
“For many years, manufacturing practices remained devoid of innovation……” 135. Introducing just-in-time inventory control is the best way to remain responsive to market demands………………………………………………………… demands…………………………………………………………..CS ..CS 136. Manufacturers who do not take up modern manufacturing methods will not automatically produce inferior items…………………………………………… items …………………………………………….. .. True
137. Economics survival is becoming more difficult ………………………… …………………………CS CS 138. All manufacturers have introduced new production practices to survive …… Cannot Say
“Amateur scientists have long been attracted to the discipline of astronomy, and professional astronomers are frequently supportive of their contribution to the science………” 139. It is widely felt that cheap technology will facilitate amateur professional interaction…… interaction ……..Cannot Say 140. In the past, all scientific equipment required for research in astronomy was very expensive……… expensive ………True True 141. Amateur-professional collaboration will contribute to the advancement of astronomy……… astronomy………..Cannot Say 142. Following the spread of new, and cheaper technology, more amateur scientists are collaborating with professionals ……… True
“Financial fraud is a crime of growing significance………” 143. Over half of all cases of fraud in 2005 were discovered by accident ……….. ……… ..False False 144. Business leaders are more concerned about financial fraud than before because of the growth of the Internet…………………………………………………………… Internet ……………………………………………………………Cannot Cannot Say 145. The average cost of financial fraud in 2005 was more than in 2003 …………Cannot ………… Cannot Say 146. Detective methods were operating very effectively in 2005 …… Cannot say
“It has been argues that team management, team coaching and team leadership are………” 147. Working as part of a successful team brings considerable personal satisfaction ……… True 148. The team leader alone should not be responsible for team leadership …………Cannot Say
149. Effective management and leadership may lead to synergy in team working ………True
“Speakers must have good knowledge of their subject………” 150. It is usually better to have a good speaker who is not a real expert than a poor speaker who is a real expert ……………………………………………………… True 151. Knowing enough to be able to speak with authority is part of a convincing performance … ……………… Cannot Say (Not Sure) Sur e) 152. Well-known Well-known figures compensate for their fallings through their own prominence …… True
“Globalization is causing a shift in the roles of government and business……” 153. The general public does not understand the advantage of competing at the global level ……………………… Cannot Say (not sure) 154. Rivalry between nations is now more aggressive than it was during the Cold War……… …………… Cannot Say (Not Sure)
155. Foreign Policy is independent of commercial policy………….False
“The ties which once bound people to organizations appear to be loosening……” 156. Nowadays individuals in the t he business world expect qualit y of life from their employment emp loyment even ev en if they can’t enjoy it…………. True (not sure, is individuals = best and brightest?) 157. The quality of life offered by organizations to seduce the elite in the labor market is often elusive ………… Cannot Say (Not Sure) 158. Mediocre individuals will not be able to dictate work arrangements to their employees ……………….. Cannot Say (Not Sure)
“New technology has played a major part in removing some of the chemical and physical……”
159. Machine operators now have more control over their work environment …………………. Cannot Say ( Say (not not sure, sure, maybe True as “increase in machine rather tan human control” ?) 160. New Technology Technology has led to an overall redu ction in the various risks and ha zards a ssociated with the workplace ………………. Cannot Say (Not Sure). Sure) . 161. The majority of machine operators have suffered from some form of stress as a result of the lack of control they are now experiencing………… Cannot Say (Not Sure, Majority?)
“The company expects the new factory, its first in Asia, to being production early next ……” 162. The company will sell most of the tractors it makes in its new plant locally …… Cannot Say 163. In just over five years’ time the new plant will be the company’s largest producer of tractors………. Cannot Say (Not Sure, just over 5 years’ time = about 5 years later?) 164. Then number of tractors required locally is on the decrease …… Cannot Say (is Say (is this local means in Asia or the original one “increasing demand for the tractors locally)” 165. The numbers of tractors required locally is on the increase …… True 166. The government has strict rules concerning con cerning foreign investment … Cannot Say (not Say (not sure) 167. If all goes to plan, in just over five years’ time the new plant will be the largest global producer of tractors …… Cannot Say 168. Production costs ar the new site will be lower than outside of Asia … Cannot Say
“New documentation for unit trust investors is part of a push by regulators to provide ……” 169. The establishment of new documentation is the only new intervention introduced to protect purchasers of unit trusts ………………… False 170. The sole aim of the new documentation is to provide information to purchasers of unit trusts……………………………False trusts…………………………… False 171. The cooling-off period does not apply to sales of pensions …………… Cannot Say.
“Organisations are encouraged to provide employees with flexible working opportunities through…….” 172. Employees who have flexible working hours will have happier home lives compared to those who do not………………… True
?
173. Removing work-life balance strategies could result in an associated reduction in
absenteeism …….. False 174. A likely increase in employee motivation would not be a reason for an organization to implement strategies aimed at improving employees’ work work -life balance …… Cannot Say 175. The cost of implementing flexible working strategies is not dependent on the number of employees ……… False 176. Organisations that implement work-life balance strategies will recruit more motivated staff ……… True
“The prospect of accepting negative feedback about ourselves elicits conflict as we need to……” 177. Accepting negative feedback involves a trade-off between short-term and long-term costs and benefits………………………… benefits……………… ………… True 178. An individual’s mood will have no effect on how negative feedback is received……… False 179. Managers are increasingly taking employees’ moods into consideration when providing them with negative feedback regarding their performance. ………………… …………………Cannot Cannot Say 180. A Positive mood enhances the perception of there being long-term benefits associated with receiving negative feedback. ……… True
“For most people, any reference to hypnosis brings to mind images of individuals involved ……” 181. Few people think that when hypnotized, individuals do things that they would not normally have done………… False 182. Under hypnosis most individuals participate in entertaining activities ……… Cannot Say 183. Scientific research on the effects of hypnosis on memory and pain perception started a few decades ago……… Cannot Say
“Increasingly, psychotherapy is being shown in relevant studies to be an effective form of …” 184. Psychotherapy, often combined with medication, is used more and more by mental health professionals … Cannot Say psychot herapy with medication medicatio n always reduces its effectiveness in the 185. Not supporting psychotherapy treatment of various types of mental disorders ……. Cannot Say 186. It cannot be concluded that psychotherapy can be as effective as mediation in the treatment of every form of mental disorder …… True 187. Unless combined with psychotherapy, mediation is rarely effective in the treatment of mental disorders …… Cannot Say 188. There are conditions for which the combination of psychotherapy and medication does not improve the outcome in comparison to the use of medication alone …… True
“Success in management and success in sports have similar roots, involving the mastery…” 189. Sport is a more valid analogy for management than warfare is… Cannot Say
190. Communication is more m ore important in sport than in warfare… Cannot Say 191. The parallels between sport and management have been highlighted frequently … False 192. The parallels between sport and management have been highlighted infrequently … True 193. Sports has more to teach about manag menet success than warfare does…… Cannot Say
An international protocol on climate change … 194. Fiscal inducements to use renewable energy sources are not expected to have an impact on the pace of environmental change chan ge …… False 195. Climate change is likely to hav e an equally negative effect on plants and animals … ……… Cannot Say 196. The current focus of the international protocol on climate change is to enhance the development of cheap, carbon- based energy sources …… False 197. The consequences of global warming are likely to affect developing countries more than developed one …… Cannot Say 198. Before the protocol for climate change was sanctioned, there was less interest in renewable energy sources … Cannot Say
