TRUNG TÂM !ÀO T "O NGO"I NG # 24H 24H / 0963 236 296
READING TEST In the reading test, you will read a variety of texts and answer several different types of reading comprehension questions. The entire reading test will last 75 minutes. There are three parts, and directions are given for each part. You are encouraged to answer as many questions as possible within the time allowed.
Part 5 Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given below each sentence. Select the best answer to complete the sentence. Then, mark the letter (A), (B), (C), or (D) on your answer sheet. 101. The supervisor halted work on the _____ line yesterday afternoon so that the maintenance crew could inspect the malfunctioning machinery. (A) assemble (B) assembling (C) assembled (D) assembly
102. Mr. Astle, who runs groceries in several areas,______ a member of the London Society Club for over 30 years. (A) is (B) was being (C) has been (D) is being
103. Trans Atlantic Inc. tour guides are _____to be the most knowledgeable and friendly in the tourist industry. (A) consider (B) considered (C) considering (D) considerable
104. Visitors are not allowed to park in the apartment parking lot unless they have obtained a parking _____from the security office.
(C) operation (D) edition
106. Corporate executives who are unwilling _____ calculated risks occasionally seldom manage to reach the very top. (A) at taking (B) taken (C) took (D) to take
107. Unfortunately, we will have to change all the dates and times_____ on the itinerary I sent you for Mr. Fourie's visit. (A) list (B) listing (C) lists (D) listed
108. The plan to utilize direct marketing techniques _____ from the recommendations made in Ms. Matai's research report. (A) involved (B) revolved (C) devolved (D) evolved
109. VH Telecom spokesman, Greg Hollis, predicted that the company's performance would be even ______next quarter.
(A) division (B) permit (C) space (D) permission
(A) strong (B) strongly (C) strength (D) stronger
105. Having discussed the benefits package with the company's top executives for several hours, the union negotiators finally made a_____.
110. The state government today_____ a study showing that the standard of living across society has improved markedly over the last 2 years.
(A) facility (B) breakthrough
(A) released (B) enticed 1
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 (C) avoided (D) grasped
111. Although he is very experienced, Gavin Hastings won't be promoted because he is not _____appropriate for the executive position. (A) advised (B) forced (C) given (D) deemed
112. The Federal Reserve Bank managed to keep inflation low _____the period that the economy was in recession. (A) throughout (B) among (C) without (D) beside
113. _____ his public speech on the new taxation plan, the governor answered many questions from concerned citizens. (A) During (B) For (C) Without (D) By
114. _____ you require any assistance during your trip, please don't hesitate to contact Maison Travel. (A) Unless (B) May (C) Whatever (D) Should
115. Before _____the following program on your computer, please make sure you have read all of the relevant terms and conditions. (A) install (B) installed (C) installing (D) to install
116. Provided that Ms. Cunningham is willing to work cooperatively on the project, Mr. Phillips will be assigned to help _____ collate the research results. (A) she (B) her (C) hers (D) herself
117. International analysts doubt that the Vietnamese economy will be able to_____ an annual growth rate of 9% for very long. (A) sustain (B) reveal (C) contend (D) polarize
118. Even though the finance executive didn't personally authorize the illegal purchase, he is _____responsible for the actions of everyone on his team. (A) ambiguously (B) temporarily (C) indirectly (D) thickly
119. An extra customer service training session will be held before work tomorrow morning for _____who were absent from Friday's seminar. (A) them (B) those (C) these (D) which
120. The freelance journalist will email a _____draft of the article to The International Roundup's editor, Lesley Haggis. (A) fundamental (B) traditional (C) chief (D) preliminary
121. The company directors decided not to follow _____ advice that the financial consultant gave them. (A) an (B) those (C) the (D) every
122. The CEO still hasn't explained the reason _____ he rejected the proposal to purchase additional production facilities. (A) when (B) for (C) why (D) throughout
123. In accordance with Fed line Bus Co.'s safety policy, please _____that your seatbelt is fastened at all times while on board. (A) ensure 2
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 (B) prove (C) immunize (D) endorse
130. Keith Branson, the secretary of the company's social committee, will book the _____ for the annual company banquet.
124. The paper factory in Slough, which employs over 3,000_____ , has been in operation for more than 50 years.
(A) place (B) venue (C) scene (D) position
(A) locations (B) locals (C) local (D) localize
125. A specialist mediator was brought in to help the two parties solve their dispute over the real estate contract _____. (A) quickly (B) quicken (C) quicker (D) quickest
126. The airline will _____all passengers on flight PA08 to Amsterdam of the delay in the departure time. (A) report (B) explain (C) notify (D) convey
127. The hospital has a backup _______ just in case there is a power failure or a civil emergency. (A) generate (B) generating (C) generator (D) generation
128. _____ the fundraising auction has already been sold out, anyone who wants to donate money to the charity can do so by contacting the donations manager. (A) Despite (B) Although (C) Rather (D) During
129. Ms. Bendali is excited at the prospect of leading the company's main product_____in New York. (A) opportunity (B) advancement (C) promotion (D) benefit
131. At Jack's Kitchen, we sell top-quality knives and cooking equipment at surprisingly _____ prices. (A) afford (B) affording (C) affordable (D) affordability
132. After days of wild fluctuation on the international monetary markets, analysts described yesterday's trading as relatively _____. (A) light (B) lighten (C) lightly (D) lit
133. Members of the Kentucky Library are only allowed to_____ up to 10 books, tapes video or CDs at any one time. (A) lend (B) exploit (C) loan (D) borrow
134. The electronics firm's sales have increased _____over the last decade, increasing from around $25 billion in 1997 to over $700 billion today. (A) steady (B) steadily (C) steadiness (D) steadfast
135. The senator was grateful for the opportunity to confront his detractors and_____ some important questions. (A) answer (B) answered (C) answering (D) answers
136. The warranty for the Campus Stock fax and copier will be considered invalid if the machine is _____ handled by a customer. (A) improperly 3
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 (B) insufficiently (C) dishonestly (D) unfittingly
137. Foreigners who visit the United States on a tourist visa must leave the country within three months, _____ they will face deportation. (A) and (B) or (C) so (D) but
138. _____, the IT technicians should be able to recover most of the data that was lost when the server malfunctioned. (A) Fortune (B) Fortunate
(C) Fortuitous (D) Fortunately
139. Miniature figures made _____plastic are considered safer than wooden or metal toys. (A) in (B) at (C) of (D) up
140. The human resources division is currently _______ the possibilities of employing more college interns next summer. (A) glancing (B) exploring (C) viewing (D) watching
PART 6 Directions: Read the texts on the following pages. A word or phrase is missing in some of the sentences. Four answer choices are given below each of these sentences. Select the best answer to complete the text. Then mark the letter (A), (B), (C), or (D) on your answer sheet. Questions 141-143 refer to the following email. From: Tom Knight, Portsmouth Community Board Chairman To: Gregor Berkov, Public Conscience Dear Gregor, I am writing to express my _____again for the work your firm did in promoting our appeal. Thanks to 141. (A) ambivalence (B) dissatisfaction (C) gratitude (D) condolence the outstanding effort you made in publicizing our cause, we have been able to collect over $100,000 in donations. This should be enough to _____the cost of building the new youth center downtown. With the 142. (A) estimate (B) charge (C) cover (D) account serious and growing concerns over youth crime and gangs, our community badly needs a fun and safe facility for young adults to hang out at. We would be delighted to use your consulting services again in the future. I will also be happy to recommend your firm to _____potential clients. 143. (A) other 4
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 (B) another (C) others (D) the other Thank you, Tom Knight
Questions 144-146 refer to the following advertisement. Living interiors — Home renovation made easy! Living Interiors is the one-stop shop for all your building and renovating needs! Those searching for inspiration or basic advice on how to enhance the look of their home should look no further than Living Interiors' specialist Renovation Consultants. Our consultants are all friendly, highly-trained professionals _____ have a great deal of knowledge and expertise. 144. (A) which (B) who (C) what (D) this On the other hand, Living Interiors also has plenty to offer more ------- renovators as well. With top 145. (A) season (B) seasonable (C) seasoned (D) seasoning quality and reasonably priced building materials, paint and wallpaper, interior fabrics and accessories, builders and experienced home renovators won't. need to look anywhere else! Living Interiors is the place to go for renovators _____ of innovative ideas, useful advice and 146. (A) needless (B) in need (C) necessary (D) by necessity affordable materials. Visit your local Living Interiors today!
Questions 147-149 refer to the following notice. Attention Museum Patrons. We would like to give you advance notice about a temporary closure of the National Museum. There _____a major ceremony for veterans of World War II in the main gallery at dawn on Friday, 147. (A) was (B) will be (C) would have been (D) has been April 17. Admission to the event is by invitation, with spaces reserved for public figures and veterans and their families only. _____ , the museum will be closed to the general public for the entire morning. The museum will not 148. (A) Accord 5
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 (B) Accordance (C) According (D) Accordingly reopen for normal business until 12:30 p.m. in order to give the staff time to clean up after the _____ 149. (A) function (B) instance (C) issue (D) situation We would like to apologize to our regular patrons for the inconvenience. However, I trust that you will all realize how important it is to honor our war heroes in an appropriate manner. Thank you for your understanding in this matter.
Questions 150-152 refer to the following article. Protestors Disrupt Energy Conference Environmental activists yesterday protested outside the Matheson Convention Center in Chicago where the annual Energy Summit was being held. The summit, a high-profile event that attracts the top executives from across the gas and energy industry, _____for over two hours while 2,000 150. (A) delayed I (B) was delayed (C) had delayed (D) delays protestors clashed with police outside. The protestors initially managed to force the police back and even moved to within a few meters of the conference room that was hosting the forum. Fearing for the safety of the delegates, the convention center's security staff ordered that the room be _____ 151. (A) decorated (B) evacuated (C) occupied (D) locked A lithe over two hours later, as the protest outside died down, delegates returned to the convention center to resume the forum. The police arrested and charged a small group of protesters afterwards. The protestors deliberately targeted the forum as part of their campaign against the alleged environmental _____caused by power companies. They claim that coal and oil power stations 152. (A) coalition (B) destruction (C) promotion (D) integration throughout the country destroy wildlife habitats and contribute significantly to air and water pollution.
Part 7 Directions: In this part you will read a selection of texts, such as magazine and newspaper articles, letters, and advertisements. Each text is followed by several questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on your answer sheet. 6
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Questions 153-154 refer to the following advertisement. Announcing Gunnison Motors' Annual January Mega Sale! That's right. It's the beginning of a new year, and that means great deals for you! Gunnison Motors is slashing prices on all 2006 car and truck models to make room for our new inventory. We have everything you could ask for. Whether you're interested in a gas-saving small sedan, or a powerful and roomy SUV, you've got to come check out our selection. Buy now and receive incredible financing options on all of our vehicles. You'll pay absolutely nothing for the first 12 months, with no interest! You can't beat a deal like this. So don't miss the Gunnison Motors' Annual January Mega Sale!
153. For whom is this advertisement intended?
154. Why is the sale being held?
(A) Owners of 2006 trucks (B) Someone who wants to buy a used car (C) A person in need of a new vehicle (D) Car factory workers
(A) To clear out the dealer's old vehicles (B) To promote brand-new models (C) To celebrate the business's anniversary (D) To attract customers in a new region
Questions 155-156 refer to the following document. WORLD CIRCLE TRAVEL AGENCY Travel Itinerary Traveler(s): Zachary Sturgis Below is the itinerary for your upcoming trip. Thank you for booking your tickets through World Circle Travel Agency.
Date
12/12/07 12/18/07 12/27/07 01/05/08 01/15/08
Airline and Departure Flight City Number British Sky London #114 European Copenhagen Air #77 European Stockholm Air #4068 Air Eastern Vienna #603 British Sky Istanbul #82
Arrival City
Depart Time
Arriv. Time
Copenhagen
07:25
10:55
Stockholm
09:00
09:45
Vienna
08:10
11:55
Istanbul
10:40
13:50
London
23:10
05:30
155. About how long will Mr. Sturgis be away London?
156. At what time does Mr. Sturgis leave from from Stockholm?
(A) One week (B) Three weeks (C) One month (D) Three months
(A) 8:10 (B) 9:45 (C) 10:40 (D) 11:55 7
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Questions 157-159 refer to the following email. Attention all Freemont City Literature Society members: We are happy to announce the upcoming appearance by Allie Garcia at the Freemont City Auditorium this Thursday at 7:30 p.m. As you know, Ms. Garcia is the award-winning author of the novel Life on the Sea. She will be speaking about the art of imaginative fiction writing and will stay for a cocktail reception afterwards. As usual, members of the Freemont City Literature Society enjoy half off on tickets to events at the Freemont City Auditorium. Just remember to bring your membership card with you to the event. We hope to see you at the auditorium on Thursday evening to take advantage of this amazing opportunity.
157. Why was this email written? (A) To notify members of a meeting cancellation (B) To discuss preparations for a cocktail reception (C) To announce the publication of a book (D) To inform members of a special event
158. What is taking place at the Freemont City Auditorium? (A) A literature society presidential election
(B) A talk on creative writing (C) A seminar about an author (D) A private dinner party
159. What will Freemont City Literature Society members receive? (A) Discounted admission (B) Free copies of a novel (C) New membership cards (D) The author's autograph
Questions 160-161 refer to the following notice. After continuing supply difficulties with Aspen Utilities, the residents' association board has decided to contract a more reliable utilities provider. From now on, Chambers Inc. will handle all iour gas and electric needs. Representatives from Chambers will visit here for a routine safety check next week. They will inspect every apartment in order to ensure that the gas and electric connections are secure. Please check the notice board tomorrow. We will post a timetable then indicating the days when each building will be inspected. You will need to make sure that someone is at home between 4 p.m. and 7 p.m. on these particular days. IThank you, I Pine Apartment Residents' Association
160. For whom is this notice intended?
161. What will happen tomorrow?
(A) Local business owners (B) Executives from Aspen Utilities (C) Representatives from Chambers Inc. (D) Occupants of the Pine Apartment
(A) Routine safety checks will be conducted. (B) A schedule of events will be announced. (C) Utilities will be temporarily unavailable. (D) A meeting agenda will be posted.
Questions 162-164 refer to the following form. Trenton Take a moment to tell us how we did. Complete this form and hand it to the cashier for a $5 gift certificate good at Trenton. Date: 03/22/08
Time: 6:50
Name of Server: Jeanette 8
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 Is this your first time at Trenton? !Yes ! No Please rate the following (5 = Excellent, I = Poor): Food Quality !1 !2 !3 Service !1 !2 !3 Atmosphere !1 !2 !3
! 4
!5
! 4
!5
! 4
!5
Additional Comments: The food was good and the service was excellent But I think the atmosphere in the restaurant could be better. I don't like the decorations on the walls and the carpet on the floor is dirty. Thank you for helping us better serve you!
162. Where would this form most likely be seen? (A) In a cookbook (B) In a restaurant (C) In a food magazine (D) In a gift shop
163. What do customers receive for completing the form?
(B) A free meal (C) A beverage (D) A food sample
164. What suggestion did the customer make? (A) The pattern of the carpet should be changed. (B) The walls should be painted a different color. (C) The service should be improved. (D) The interior should be decorated differently.
(A) A coupon
Questions 165-168 refer to the following letter. Belinda Kropf 99 Whirlwind Lane Sherbrooke, Canada
THOMPSON HOME APPLIANCES
Dear Ms. Kropf, We have received your request for a cash refund for the Thompson CX 11 Microwave you purchased on March 11, 2008. Thank you for including your sales receipt and proof of purchase with your letter. Unfortunately, we are unable to grant you a cash refund for this product. The terms of the sale specified that the microwave was not eligible for such a refund. However, we can offer you a credit with our company in the amount of S179.99, the listed retail price of the appliance, if you choose to return the product to us. This credit can be used on any items for sale at our stores as well as in our mail order catalog. You have to return the microwave and receive your credit by June 11. We sincerely apologize for any inconvenience our product has caused you. We hope you will continue to think of us for all of your home appliance needs. Sincerely, Joe Beam Customer Care Team Thompson Home Appliances 9
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165. Who will receive this letter? (A) An employee from an appliance manufacturer (B) A customer who is dissatisfied with a product (C) A potential client (D) A store manager who sold the appliance
166. What does the letter say about Thompson Home Appliances? (A) Customers are offered warranties on ther items. (B) They are the largest producer of microwaves. (C) Customers can order their products by mail. (D) Their stores offer a cash refund for all products.
167. Why has Ms. Kropf's request been denied? (A) The purchase terms excluded a cash refund. (B) The sales receipt was not submitted. (C) The warranty period has already expired. (D) There was no proof of purchase.
168. What should Ms. Kropf do to receive a credit? (A) Send back the microwave (B) Apply for it in three months their items. (C) Ask for it at a local store (D) Write a letter to the company microwaves.
Questions *169-172 refer to the following memo. From: Erica Fulton, Operations Assistant To: Sales Department Employees Subject: August Sales Date: September 7 This is Erica Fulton from the vice president's office. I would like to congratulate everyone in the sales department for making August our best month yet this year. We sold a record number , of one-bedroom homes last month, which helped bring our total sales to $4,845,860! In fact, over $2.5 million of this came from sales of one-bedroom homes alone. As you know, sales of one-bedroom homes for the previous month came to just $1.8 million, and our total sales added up to $4.3 million. From this comparison you can see why we're so delighted with the results from August! This achievement is particularly remarkable considering the current downturn in the housing market. Many of our competitors have had to cut their staffs and scale back operations. Our numbers, on the other hand, remain strong. Cheryl Sealey, our CEO, has noticed the tremendous contributions of the sales department and would like the opportunity to personally thank each and every one of you. This Friday at 3 p.m., there will be a reception in the cafeteria with Ms. Sealey. Refreshments will be provided. All members of the sales department are invited to attend. Congratulations again on your excellent performance last month. Let's keep up the good work!
169. Why did Ms. Fulton write this memo? (A) To thank employees for their hard work (B) To discuss trends in the industry (C) To set a target goal for next month's sales (D) To warn employees of a downsizing plan
170. What did employees achieve last month? (A) Achieving the most sales in the area
(B) Constructing a record number of new homes (C) Making the company number one in the region (D) Selling more single-bedroom houses than ever before
171. Around how much did the company make in sales in July? (A) $1.8 million 10
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 (B) $2.5 million (C) $4.3 million (D) $4.8 million
172. What does Ms. Fulton say about the housing market?
(A) It will continue to worsen, (B) It is beginning to improve. (C) It is presently unfavorable. (D) It was stronger last month.
Questions 173-175 refer to the following news report. Race Too Close to Call With the election for mayor of New Hamburg set for next Tuesday, both candidates are busy making their final arguments to voters. The most recent polls show neither candidate with a clear lead. The official New Hamburg Area Political Poll reported that 48.1% of voters surveyed will vote for Janet Fetters, while 47.5% will choose Rodney Grunau. The difference between these -figures is within the poll's margin of error. This campaign has focused primarily on the issue of taxes. "Janet Fetters is what this town needs right now," said Charles Hodges, a New Hamburg small-business owner. "She's going to lower sales taxes, and that's going to help local businesses like mine compete with the large corporations that are opening stores in the area." Supporters of Grunau, on the other hand, say that social programs are more important than lower taxes. According to town resident Lisa Gutierrez, "Something needs to be done about the homeless problem in New Hamburg. We have to work together, with the help of our local government, to make sure every citizen of this town has a place to live. And lowering taxes isn't the way to do that." With the numbers this close, the candidates' activities in the next few days vill be very important. Both have scheduled large public speeches over the weekend.
173. What is this report mainly about? (A) The performance of the city mayor (B) An ongoing election campaign (C) The results of a recent vote (D) A new political organization
174. What do some supporters of Rodney Grunau believe? (A) Taxes are already too low in New Hamburg. (B) Homeless people threaten the town's safety.
(C) The town's social problems must be dealt with. (D) Political polls should be more reliable.
175. What will candidates do before the election? (A) Address voters publicly (B) Request an additional poll (C) Visit a homeless shelter (D) Appear on a TV discussion
Questions 176-180 refer to the following memo. To: Hawkins & Broward employees From: Shadi Harb, Head of Finances Subject: Assistance needed in financial division
H&B
This message is for all employees.
11
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 Due to recent personnel losses in the financial division, several of my teams are now shorthanded. They are facing many deadlines in the coming weeks, so we do not have enough time to hire additional help. Therefore, I am asking for volunteers to assist us in certain areas. In particular, the company budget team needs someone to proofread the annual budget report and make sure it doesn't contain any minor errors. It is due to be sent out to our shareholders a week from tomorrow. This is our top priority at the moment. Another role that needs to be filled is on the financial planning team. They are giving a seminar to some potential investors next week and they need someone to help them with the preparations. This work will mainly involve setting up the conference room and helping entertain the investors on the day. If you have the time to help either of these teams with their duties, please contact me immediately at office extension 45 or by email at shadi_harbeh&b.com. We in the financial division appreciate your help. -Shadi Harb, Head of Finances
176. What is the purpose of Mr. Harb's memo? (A) To encourage employees to work overnight (B) To update the CEO on his projects (C) To report on the company's budget (D) To recruit assistance for his department
177. The word "losses" in paragraph 2, line 1 is clients closest in meaning to (A) defeats (B) demolitions (C) departures (D) debts
178. Why is Mr. Harb unable to hire new workers? (A) His team is too busy to spare any time.
(B) He lacks the financial resources. (C) The CEO has not approved it. (D) His department is going to disappear.
179. What is the financial planning team responsible for? (A) Bringing in investment to the company (B) Preparing a budget report for shareholders (C) Assisting the CEO with a monthly schedule (D) Organizing a seminar for potential
180. What are available employees asked to do? (A) Submit an application to Mr. Harb (B) Sign up for a training seminar (C) Visit the financial division (D) Notify Mr. Harb as soon as possible
Questions 181-185 refer to the following news article and email. Gearing Up for Internet Media Conference BRUSSELS - Entrepreneurs, investors, and technology analysts are eagerly awaiting the 4th annual European Internet Technology Forum (EITF) here next week. In the last three years, it has become the most important showcase for i I groundbreaking Internet technologies on the continent. This year, everyone will be watching Enrique del Alamo, founder of the Spanish company Phone Online. Its services include free international long-distance calls over the Internet. Mr. del Alamo says the company already handles over 3% of all such calls worldwide. Now, he is expected to announce the introduction of a new service. Analysts have not been given II much information about it, but Phone Online spokesperson Staci Kim has suggested it will allow users to place calls to cell phones around the world in addition to land lines. Other participants at this year's forum will include the president of the Internet solikvare producer Netwise, Mariska Olin, and American technology expert Dennis Aldrich. Over 1,000 representatives 12
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 from European technology journals are also on the guest list. Investors in attendance will have g[eat opportunities to conduct research on the countless startup -firms that will be there. Some see the EITF as evidence of a European surge with the potential of overtaking the US's leading position in this industry. Others feel that even if this happens, it will not be for many years. But one thing is sure: the EITF has become the place to be for investors interested in discovering the next supercompany.
Harris Venture Capital Email System From: Jennifer Chapman To: Paul Stabler Subject: Investment opportunities Hi Paul, I'm forwarding you an article from this week's Business News Magazine entitled "Gearing Up for Internet Media Conference." It talks about an event taking place in Belgium next week. We've been looking for some new startup companies to invest in, and I think the EITF will be a great place to find them. Can you have someone from your team fly over to Brussels and do research for us? The financial department will cover all the expenses. Thanks a lot, Jennifer
181. What does the article mainly discuss? (A) The services provided by several companies (B) The differences between European and US firms (C) The features of an upcoming business gathering (D) The process of starting a technology company
182. Who heads a software company? (A) Jennifer Chapman (B) Dennis Aldrich (C) Staci Kim (D) Mariska Olin
183. Which group will NOT be represented at the forum? (A) Cell phone owners (B) Industry experts
(C) Technology professionals (D) Investment agents
184. What would Harris Venture Capital like to do? (A) Run the EITF (B) Buy shares in Phone Online (C) Plan an American technology forum (D) Fund a promising new business
185. What should Paul Stabler do next? (A) Order a subscription to Business News Magazine (B) Assign an employee to participate in the forum (C) Contact the president of Netwise (D) Send his team's budget report to the financial department
Questions 186-190 refer to the following letters. Sandra Lacey 716 Johnson Ave. Elmer, IL
World Travel Journal
Dear Ms. Lacey,
13
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 Thank you for being a subscriber to World Travel Journal for the past 12 months. We're sure you've enjoyed all of the wonderful features of our publication. That's why we wanted to remind you that your subscription to our magazine will expire next month. Unless you act now, you will no longer receive World Travel Journal. Let us tell you what you can expect from the journal in upcoming issues. Next month, we'll be interviewing travel experts from around the country to learn about their favorite vacation destinations I. for travelers. And in a few months, in December, we're going to start a new section with tips on how EL to get the best deals on airline tickets. You won't want to miss any of these exciting issues, so contact us today to renew your subscription. r It's simple! Just call us at 1-888-555-9232, or send a letter stating your intention to renew, along with a check for the amount of $99.50 for another 12 months, to: World Travel Journal Subscriptions and Promotions Department ' Attn.: Elliot Hayes ts. 11559 Sprucewood, Caulder, CA Elliot Hayes.
World Trauel Journeal Subscriptions and Promotions Department Attn.: Elliot Hayes 11559 Sprucewood, Caulder, CA Dear Mr. Hayes: I recently received notification that my subscription to World Travel Journal will soon expire. Having considered the matter carefully, I have decided that I would like to renew my subscription. However, I want to take this opportunity to outline a concern I have with the magazine. When I first began reading World Travel Journal, I enjoyed the practical travel information included in each issue. Lately, however, many of the articles have focused on luxury resorts and expensive travel options. I hope the magazine can go back to being more accessible for those of us who cannot afford fancy package tours overseas. I have enclosed my check for $99.50. Please send me a receipt for this amount once the check has cleared. Sandra Lacey
186. What is the purpose of Mr. Hayes's letter? (A) To inform a customer of a subscription rate chance (B) To advertise his company's journal (C) To notify a customer of her account travelers status (D) To apologize for a billing error
187. When will readers first see a feature on travel packages plane tickets?
(A) This month (B) Next month (C) Later this year (D) Next year
188. Why does Ms. Lacey write to Mr. Hayes? (A) To ensure she continues receiving the magazine (B) To report a missed issue (C) To cancel her subscription to a periodical 14
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 (D) To inquire about his letter
189. What is Ms. Lacey concerned about? (A) The decision to raise the annual subscription fee (B) The lack of content aimed at budget (C) The feature articles about travel experts (D) The shortage of articles on overseas
190. What will accompany Ms. Lacey's letter? (A) Copies of bills she has received B) A check for an airline ticket (C) Payment for her subscription renewal (D) A receipt for World Travel Journal
Questions 191-195 refer to the following letters. Suzanne Woodward Elroy's Burgers Head Office Wigham Building Toronto Dear Ms. Woodward: The Springfield Consumers' Association recently received numerous complaints about food safety at Elroy's Burgers' Johnson Street outlet. Individual diners reported several incidents of possible food poisoning after eating at this location last week. Werecommend that you investigate these claims in a prompt and efficient manner. Because this is the first time Elroy's Burgers has been implicated in a food safety problem, we have decided to issue you a warning. However, if there is a recurrence of this incident, we will contact the Regional Health Board immediately and inform them of our concerns. Betty Windsor Chairperson, Toronto Consumers' Association Toronto Consumers' Association 112 Millhouse Lane Springfield, Toronto Dear Ms. Windsor: We would like to thank you for your concern about the recent food safety issues at Elroy's, and for the appropriate way in which you handled the situation. We are pleased that you exercised good judgment by not involving the health board in this issue. Of course, the food poisoning incident in question was very unfortunate, and we have generously compensated the customers who were affected. Customer's health is our primary concern, so we can assure you that this was a one-off incident. We conducted an investigation into the problem and established that it was a case of employee error. On Tuesday, June 1, the workers in the distribution warehouse were negligent, leaving, two boxes of beef out of the refrigerator for too long. This meat was then distributed to Elroy's Burgers on Johnson Street, where the customers were affected. We are taking action to make sure this type of error is never repeated. From now on, we will monitor all our ingredients from the supplier's processing plant through to the restaurant, ensuring that it remains refrigerated and fresh at all times. We will also introduce our own new food safety inspections which will be implemented in all our outlets across the country. 15
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 We are fully committed to providing our customers with delicious, fresh, healthy and safe food. With our new policies in operation, our customers and the Consumers' Association should have no more cause for concern. Suzanne Woodward Head of Public Relations Elroy's Burgers
191. What is the main purpose of the first letter? (A) To provide results from a recent consumer poll (B) To warn a company about important safety concerns (C) To inform the health board of an unhygienic store (D) To demand compensation on behalf of customers
192. The word "implicated" in paragraph 2, line 1 of the first letter is closest in meaning to (A) contributed (C) supposed
(B) involved (D) confused
193. What can be inferred from Ms. Woodward's response? (A) She does not think the issue is significant.
(B) She regularly deals with food safety incidents. (C) She doubts that Elroy's was responsible. (D) She is relieved the health board wasn't contacted.
194. Where did the problem stem from? (A) The distribution warehouse (B) The processing plant (C) Elroy's Burgers Head Office (D) The supplier's delivery truck
195. What change is being implemented? (A) The negligent employees will be fired. (B) The company will contract a new meat supplier. (C) The Health Board will monitor company systems. (D) There will be new in-house food safety checks.
Questions 196-200 refer to the following email and document. GTS Advertising Intra-Office Email To: Joshua Gannon CC: Anastasia Wilson Subject: A favor Dear Mr. Gannon, I'm sorry to ask you at the last minute, but would you be able to help me out on Friday? I'm registered for a seminar about Darby Inc.'s new marketing concept. Unfortunately I won't be able to attend because the executives at United Sports Equipment have scheduled an urgent meeting with me on Friday. The United contract is extremely important for our company so I cannot afford to miss this meeting. I was wondering if you might be able to go to the seminar instead of me. I've already checked with your manager, Ms. Wilson, and she says that you should be available on Friday. All you would have to do at the seminar would be to collect any handouts and take a few notes. Darby Inc. has recently adopted a very innovative strategy which we are considering implementing. It is going to be held downtown in the Compton Building on Friday, November 17, starting at 9 a.m. If you're happy to fill in for me, I'll call the coordinators and let them know you will be there on my behalf. I would really appreciate your help. James Sandoval 16
TRUNG TÂM !ÀO T "O NGO"I NG # 24H / 0963 236 296 Date: Friday, November 17 Note taker: Joshua Gannon Event: Darby Inc. Marketing Strategy Seminar Notes: * Host speaker - Deborah Kelly, Senior Marketing Analyst, Darby Inc. * Ms. Kelly began with an introduction of Darby's traditional marketing strategy. * She outlined the successes and failures of the traditional strategy. * Next, Ms. Kelly moved on to Darby's innovative new marketing concept. * The new strategy involves targeting groups of consumers by first researching the types of websites they visit most frequently. This data is then analyzed to compile a comprehensive description of the group. * Please note that I have attached the handouts which Ms. Kelly distributed at the event. I have highlighted and annotated some of the most important parts for your) ii interest. * For more information, check out Darby's website: www.darby.com/marketing.
196. What is the main purpose of Mr. Sandoval's email?
(C) The layout of Darby's website (D) Darby's new approach to marketing
(A) To inquire about an upcoming training event (B) To report the results of a meeting (C) To discuss the company's marketing strategy (D) To request a favor from a coworker
197. What will Mr. Sandoval be doing during the seminar? (A) Seeing important clients (B) Taking a few notes (C) Collecting handouts (D) Going to the Compton Building
198. What does Mr. Sandoval offer to do? (A) Cover the cost of Mr. Gannon's seminar registration (B) Get permission from Mr. Gannon's boss (C) inform the organizers about Mr. Gannon's attendance (D) Fill in for Mr. Gannon at an important appointment
199. Who led the seminar? (A) Joshua Gannon (B) James Sandoval (C) Deborah Kelly (D) Anastasia Wilson
200. Which topic was NOT addressed at the event? (A) An innovation involving consumer research (B) Darby's old marketing plan 17
