PROJECT REPORT ON
TRAINING & DEVELOPMENT PROCESS AT IDBI FEDERAL
Submitted Towards Towards the Fulfillment of the Requirement for the Degree Of Graduation in Business Administration(General) Administration(General) Batch (!"#$%!"#&)
S'BT S'B TT*D T*D B+
ANKIT SHARMA *nrollment ",!-##"#&#$
A.AD*. +*AR (!"#$%#&)
1
ACKNOWLEDGEMENT
Gratitude is a heart’s memory and putting the feeling of the heart into words, is an art. Those who excel in this art are ultimately successful.
Determination, hard work and patience are the key to success. Completing a project would not have een possile without the encouragement and support of many people. !t this point of time, " would like to acknowledge all those who have made a major contriution its development. " a m g r a t e fu fu l t o # r. r. D i ne n e s h $ a i n , $ t . % re re s id i d e n t & ' ( ) * c e r, r, " D +" +" -D-(! for his valuale guidance.
A/0T S1ARA
2
INDEX .O/T*/TS
2AG* 2AG* /O3
#3.ha4ter 5 #(To4i #(To4icc .larification)
$
Objective of the study
6
Comp!y p"ofi#e
$
%isio! missio! & v#ue
11
Histo"y of comp!y
1'
I!t"oductio! to T"i!i!( & )eve#opme!t
1$
N e e d & I m p o " t ! c e
2$
!3.ha4ter 5 !
,6 R e s e " c h M e t h d o # o ( y & *i *i m i t t i o ! O f S t u d y & * i t e " t u " e R e v i e + , -
,3.ha4ter 5 ,
$& A!#ysis !d .i!di!(s
,/
$3.ha4ter 5 $
-$ Recommendations and .onclusions
--
-3.ha4ter 5
-6 Bibliogra4h7
8"
A44endi9
8!
0
,
'
OBJECTIVES OF THE STUDY
•
T o f ii! ! d o u t t he h e t " " i! i ! i! i ! ( & d e ve v e #o # o pm p m e !t !t p "o " o ( " " m " e e u i" i" e me me ! t f o" o " t he he comp!y
•
.i!d out the st"e!(th !d +e3!ess of the i!dividu#4 +hich p"ovide bsis fo" thei" deve#opme!t !d imp"oveme!t p"o("mme
•
Obti!i!( feedbc3 o! t"i!i!( & deve#opme!t p"o("ms "eui"eme!t
•
5hich method is pp#ied fo" t"i!i!( & deve#opme!t p"o("ms
6
.O2A/+:S 2ROF;*
$
IDBI Federal Federal Life Insurance C L!d" is a joint&venture of "D+" +ank, "ndia/s premier premier development development and commer commercial cial ank, ederal ederal +ank, one of "ndia/s "ndia/s leadin leading g privat private e sector sector anks anks and !geas, !geas, a multin multinati ational onal insura insurance nce giant giant ase ased d out out of -ur -urope. ope. "n this this vent ventur ure, e, "D+" "D+" +ank +ank owns owns 01 012 2 e3ui e3uity ty whil while e ederal ederal +ank +ank and !geas !geas own 452 e3uity e3uity each. 'aving 'aving start started ed in #arch #arch 4661, in just 7ve months of inception, "D+" ederal ecame one of the fastest growi growing ng new insura insuranc nce e compan companie ies s y garner garnering ing (s.86 (s.866 6 Cr in prem premium iums. s. Through a continuous process of innovation in product and service delivery "D+" ederal aims to deliver world&class wealth management, protection and retir etirem emen entt solu soluti tion ons s that that prov provid ide e valu value e and and conv conven enie ienc nce e to the the "ndi "ndian an customer. customer. The company o9ers its services through a vast nationwide network 4,:61 partner ank ranches of "D+" +ank and ederal +ank in addition to a si;eale network of advisors and partners. !s on :8st Decemer 468:, the company company has issued issued nearly nearly <.< lakh policies policies with a sum assured assured of over (s. :4,886.01 crores.
ABO#T T$E SPONSORS OF IDBI FEDERAL LIFE INS#RANCE CO" LTD" IDBI Ban% L!d" continues to e, since its inception, "ndia/s premier industrial development ank. "t came into eing as on $uly 68, 8=50 to support "ndia/s industrial ackone. Today, Today, it is amongst "ndia/s foremost commercial commercial anks, with a wide range of innovative products and services, /
serving retail and corporate customers in all corners of the country from 8468 ranches and 48<5 !T#s. The +ank o9ers its customers an extensive extensive range of diversi7ed services including project 7nance, term lending, working capital facilities, lease 7nance, venture capital, loan syndication, corporate advisory services and legal and technical advisory services to its corporate clients as well as mortgages and personal loans to its retail clients. !s part of its development activities, "D+" +ank has een instrumental in sponsoring the development of key institutions involved in "ndia/s 7nancial sector & >ational ?tock -xchange of "ndia imited @>?-A and >ational ?ecurities Depository td, ?'C" @?tock 'olding Corporation of "ndia tdA, C!(- @Credit !nalysis and (esearch (esearch tdA.
Federal Ban% is one of "ndia/s leading private sector anks, with a dominant pres presen ence ce in the the stat state e of Beral erala. a. "t has has a str strong ong netw networ ork k of over over 8,80 8,804 4 ranches and 8,:84 !T#s spread across "ndia. The ank provides over four million retail customers with a wide variety of 7nancial products. ederal +ank is one of the 7rst large "ndian anks to have an entirely automated and interconnected ranch network. "n addition to interconnected ranches and !T#s, the +ank has a wide range of services like "nternet +anking, #oile +anking, Tele +anking, !ny here +anking, deit cards, online ill payment and call centre facilities to o9er round the clock anking convenience to its cus usttomer omers. s.
The
+ank ank
has has
een een
a
pion pionee eerr
in
pro providi viding ng
innov nnovat ativ ive e
tech techno nolo logi gica call solu soluti tion ons s to its its cust custom omer ers s and the the +ank +ank has has won won seve severa rall awards
an d
recommendations.
Aeas is an international insurance group with a heritage spanning more than 816 years. (anked among the top 46 insurance companies in -urope, !geas has chosen to concentrate its usiness activities in -urope and !sia, which together make up the largest share of the gloal insurance market. These are grouped around four segments +elgium, Enited Bingdom,
Continental -urope and !sia and served through a comination of wholly owned susidiaries and partnerships with strong 7nancial institutions and key distriutors around the world. !geas operates successful partnerships in +elgium, EB, uxemourg, "taly, %ortugal, Turkey, China, #alaysia, "ndia and Thailand and has susidiaries in rance, 'ong Bong and EB. !geas is the market leader in +elgium for individual life and employee ene7ts, as well as a leading non&life player through !G "nsurance. "n the EB, !geas has a strong presence as the fourth largest player in private car insurance and the over <6/s <6 /s mark market et.. !g !gea eas s empl employ oys s mor more than than 8: 8:,6 ,666 66 peop people le and has has annu annual al inFows of more than -E( 48 illion.
COMPAN'(S VISION) MISSION AND VAL#ES
<SO/
To be the #edi!( p"ovide" of +e#th m!(eme!t4 p"otectio! !d "eti"eme!t so#utio!s tht meets the !eeds of ou" custome"s !d dds v#ue to thei" #ives
SSO/
To co!ti!u##y co!ti!u##y st"ive st"ive to e!h!ce custome" e7pe"ie!ce th"ou(h th"ou(h i!!ovtive i!!ovtive p"oduct p"oduct offe"i!(s offe"i!(s44 dedicted "e#tio!ship m!(eme!t !d supe"io" se"vice de#ive"y +hi#e st"ivi!( to i!te"ct +ith ou" custome"s i! the most co!ve!ie!t !d cost effective m!!e" To be t"!sp"e!t i! the +y +e de# +ith ou" custome"s !d to c t +ith i!te("ity i!te("ity To i!vest i!vest i! !d bui#d u#ity hum! hu m! cpit# i! o"de" to chieve ou" missio!
T"!sp"e!cy8 C"yst# C#e" commu!ictio! to ou" p"t!e"s !d st3eho#de"s 1-
%#ue %#ue to Custome"s8 A p"oduct !d se"vice offe"i!( i! +hich custome"s pe"ceive v#ue
Roc3 Roc3 So#id So#id !d )e#ive )e#ive"y "y o! 9"omi 9"omise8 se8 This This t"!s# t"!s#te tess i!to i!to bei!( bei!( fi!!c fi!!ci# i##y #y st"o!(4 st"o!(4 ope"tio!##y "obust !d hvi!( c#"ity i! c#ims c#ims
Custome":f"ie!d#y8 Custome":f"ie!d#y8 Advice !d suppo"t i! +o"3i!( +ith custome"s custome"s !d p"t!e"s
11
1O/*ST+
;Is the he"t of the *ife I!su"!ce busi!ess< I)=I .ede"# be#ieves tht bove ##4 *ife I!su"!ce is bsed o! t"ust T"!sp"e!cy4 T"!sp"e!cy4 )epe!dbi#ity !d I!te("ity +i## fo"m the co"!e"sto!es of the I)=I .ede"# e7pe"ie!ce;
*=.*;;*/.*
;I! eve"y spect of +o"3 "!(i!( f"om the i!:house t"i!i!( i!stitute to the deti#ed 9e"so!# I!su"!ce 9#! I)=I .ede"# is focused o! chievi!( the hi(hest st!d"ds of u#ity i! eve"y spect of thei" busi!ess;
0/O>;*DG*
;Is +ht m3es e7pe"ts I)=I .ede"# is focused o! the *ife I!su"!ce busi!ess 9e"fect#y combi!i!( (#ob# e7pe"tise +ith #oc# 3!o+#ed(e4 I)=I .ede"# is the I!di! *ife I!su"!ce speci#ist;
.AR/G
;.o" the custome" I)=I .ede"# is "edefi!i!( the *ife I!su"!ce p "di(m to focus o! the !eeds of the custome"s The I)=I .ede"# se"vice p"ocess is "espo!sive4 pe"so!#i>ed4 hum!e !d empthetic;
.';T'R*
Ou" ;i! house cu#tu"e "ecipe; hs some of the fi!est i!("edie!ts (oi!( i!to its m3i!( Some of the mo"e p"omi!e!t spects of ou" cu#tu"e "e stted be#o+8
i Custome" comes fi"st ii )o it "i(ht the fi"st time iii =is fo" "esu#t o"ie!ted ctio! iv .i!!ci# st"e!(th !d discip#i!e v C#"ity of pu"pose
12
vi I!te"!tio!# u#ity st!d"ds vii I!c#usive Me"itoc"cy viii *e"!i!( oppo"tu!ities i7 .u! t +o"3 7 Commitme!t to pub#ished v#ue system
T*.1/O;OG+
To mo!ito" !d m!(e its !et+o"3 euipme!t e uipme!t c"oss 0, sites4 I)=I .ede"# uses Tu#ip 9"octive M!(ed C? so#utio! The so#utio! i!c#udes device m!(eme!t4 p"octive t"oub#eshooti!( !d !otifictio! suppo"t 5ith 5ith the imp#eme!ttio! of the so#utio!4 I)=I hs "epo"ted imp"oveme!t of !et+o"3 pe"fo"m!ce !d vi#bi#ity4 vi#bi#ity4 +ith fste"4 mo"e effective ch!(e !d co!fi(u"tio! m!(eme!t
2ROD'.TS
I)=I .o"tis #u!ched its fi"st set of p"oducts c"oss I!di i! M"ch 2--/4 fte" "eceivi!( the "euisite pp"ov#s f"om the I!su"!ce Re(u#to"y !d )eve#opme!t Autho"ity @IR)A I)=I .ede"# offe"s se"vices th"ou(h !tio!+ide !et+o"3 c"oss the b"!ches of I)=I =!3 !d .ede"# =!3 i! dditio! to !et+o"3 of dviso"s !d p"t!e"s I)=I .ede"# hs 6- b"!ches c"oss the cou!t"y
S2O/SORS12S S2O/SOR S12S?? A>ARDS A>ARDS
I)=I .o"tis *ife I!su"!ce Comp!y +s se#ected s the tit#e spo!so" fo" the I!di:S"i *!3 C"ic3et Se"ies This +s fo##o+ed by the I)=I .o"tis 5e#thsu"!ce T+e!ty2- T+e!ty2- B5e#thsu"!ce B5e#thsu"!ce Mde ?sy @5M?4 @5M?4 3!o+#ed(e id by I)=I .o"tis fo" its s#es fo"ce4 +o! The ="o!>e )"(o! i! the cte(o"y fo" B=est )e#e"DS#es .o"ce ctivity t the 9"omotio! M"3eti!( A+"ds A+"ds of Asi @9MAA I)=I .ede"# hs #so chieved b"e3:eve! i! just ' ye"s of se"vice +he"es it t3es #most 1-:1' ye"s o" mo"e fo" othe" I!su"!ce Comp!ies to do so
10
PROD#CTS OFFERED
2,1 DB Federal .hildsurance Sa@ings 2rotection 2lan is !o!:#i!3ed p"ticipti!( e!do+me!t p#! tht e!su"es chi#ds ch i#ds futu"e Chi#dsu"!ce Svi!(s is desi(!ed to (ive the custome"s4 (u"!teed !!u# pyouts !d #so id the impo"t!t mi#esto!es i! thei" chi#ds #ife #ife I! the u!fo"tu!te eve!t of o f the p"e!t !ot bei!( "ou!d4 the po#icy +i## co!ti!ue e7ct#y s they hd p#!!ed it4 +ithout !y fu"the" p"emiums bei!( pid I! othe" +o"ds4 this p#! e!su"es tht thei" chi#d (ets to #ive hisDhe" d"em e7ct#y s they hve p#!!ed4 +hethe" o" !ot thei" p"e!ts "e "ou!d
2,2 DB Federal ncomesurance Guaranteed one7 Bac nsurance 2lan is !o!: #i!3ed !o!:p"ticipti!( mo!ey bc3 p#! +hich (ives (u"!teed "etu"!s o! ! i!vestme!t4 so tht the custome" stops +o""yi!( bout the futu"e 5ith I!comesu"!ce4 they c! (u"!tee secu"e futu"e fo" thei" fmi#ies eve! +he! they "e !ot "ou!d 2,0 DB Federal ;ifesurance Sa@ings nsurance 2lan is fi7ed te"m !o!:#i!3ed p"ticipti!( p#! tht p"ovides t+i! be!efits of #o!(:te"m svi!(s !d #ife #ife cove" 5ith 5ith *ifesu"!ce Svi!(s4 custome"s sm## svi!(s +i## he#p them "e#ise thei" b i( d"ems tht they hve fo" thei" se#ves !d thei" fmi#y fmi#y This p#! #so offe"s the be!efit of #ife cove" tht +i## p"ovide fi!!ci# secu"ity to thei" fmi#y i! thei" bse!ce
$ISTOR' OF T$E ORGANI*ATION
4665&
1,
:I)=I si(!s MoE +ith .o"tis :I)=I : T"ip"tite T"ip"tite MOE +ith .ede"# . ede"# =!3 & .o"ties I!su"!ce I!te"!tio!# :I)=I4 .ede"# =!3 !d .o"tis Si(! Foi!t %e!tu"e %e!tu"e A("eeme!t To ?stb#ish A Ne+ Ne+ *ife I!su"!ce Comp!y I! I!di
2--8:
: I)=I .ede"# *ife #u!ches !e+ p#! fo" se!io" citi>e!s : I)=I .o"tis "edefi!es e!do+me!t & mo!ey bc3 +ith I!comesu"!ceG : I)=I .o"tis #u!ches Te"msu"!ceG Te"msu"!ceG 9"otectio! 9#! : I)=I .o"tis b(s b"o!>e )"(o! t 9MAA 2-- : I)=I .o"tis *ife I!su"!ce uses ! i!te"ctive pp#ictio! to he#p use"s esi#y c#cu#te thei" t7es : I)=I .o"tis #u!ches I!comesu"!ceG Immedite A!!uity : I)=I .o"tis #u!ches Reti"esu"!ceG 9e!sio! 9#! : I)=I .o"tis =oss:K:=oss b(s 9RCI A+"d A+"d : I)=I .o"tis !!ou!ces Rs 2'-c" cpit# i!fusio!
2-1-8:
:
I)=I I)=I .ede .ede" "## #u! #u!ch ches es b" b"!d !d !e+ !e+ cm cmpi pi(! (!s s
:
I)=I I)=I .ede" .ede"# # i!t" i!t"odu oduces ces cove" cove" fo" fo" #o! #o!s4 s4 *o!s *o!su" u"!ceJ !ceJ
:
I)=I I)=I .ede" .ede"# # #u! #u!che chess 5e 5e#th #thsu" su"!ce !ce Mi#est Mi#esto!e o!e 9#! 9#!
:
I)=I I)=I .o"tis .o"tis *ife *ife I!su" I!su"!ce !ce is is !o+ I)=I I)=I .ede .ede"# "# *if *ifee I!su" I!su"!ce !ce
2-118:
1'
he "#ds the Ne+ e" +ith Chi#dsu"!ce - I)=I .ede"# he"#ds
- I)=I .ede"# u!vei#s 0:i!:1 *ifesu"!ce Svi!(s 9#! - I)=I .ede"# #u!ches i!su"ed +e#th p#! Test:f"ee Te"m Te"m 9#! fo" Se!io"s - I)=I .ede"# pio!ee"s Medic# Test:f"ee
- I)=I .ede"# #u!ches u!it #i!3ed 9e!sio! 9#! 5e#thsu"!ce 9"emie" - I)=I .ede"# t"(ets HNIs +ith 5e#thsu"!ce
- I)=I .ede"# #u!ches Reti"esu"!ce Lu"!teed 9e!sio! 9#! - I)=I .ede"#:Smhit fi!!ci# #ite"cy d"ive bi( hit i! M9 2-128:
- I)=I .ede"# #u!ches p#! +ith doub#e #ife cove" !d !o medic#s - I)=I .ede"# m3es its o!#i!e debut - I)=I .ede"# =o!dsu"!ceG p#! offe"s tt"ctive (u"!teed T7:."ee Retu"!s4 *ife Cove" Te"msu"!ce L"mee! - I)=I .ede"# !d I)=I =!3 "eches out to Su"#i th"ou(h Te"msu"!ce Su"3sh
2-108:
:I)=I .ede"# b"e3s:eve! i! .ive ye"s posts mide! p"ofit of Rs 2, c"o"e : I)=I .ede"# i! ssocitio! +ith 9hoe!i7 .ou!d tio! o"(!ises t"e3 fo" the physic##y ch##e!(ed
16
/TROD'.TO/ TO TRA//G D*<*;O2*/T 2ROGRA
1$
CONCEPT OF TRAINING AND DEVELOPMENT PROGRAMS eaning of Tr Training aining 5o"3i!( 5o"3i!( fo"ce is the most v#ub#e v#ub#e sset sset of the busi!ess busi!ess e!te"p"ise e!te"p"ise If they h v e u ! d e" e" s t t ! d i! i! ( 4 c o mp m p e t e! e! c e ! d s 3 i# i # # t o c c om o m p #i # i s h t h ei e i " p i ec e c e o f + o "3 "3 fu#t#ess#y i! o"de" to deve#op such p"oficie!cy i! the +o"34 p"ope" t"i!i!( of emp#oyees is must T"i!i!( cui!ts the +o"3e"s +ith the i!t"iccies of the +o"3 !d m3es him mo"e efficie!t4 p"oductive !d me!i!(fu#
The emp#oyee emp#oyee must must hve hve the theo"etic# theo"etic# !d p"ctice p"ctice 3!o+#ed(e 3!o+#ed(e of the +o"34 +o"34 h e i s " e e ui u i "e "e d t o p e" e" fo fo "m "m
T he he
t he he o" o " et et ic ic # #
3 !o ! o +# + # e d( d ( e c ! !
b e ( i i !e !e d i !
eductio!# i!stitutio!s but fo" the p"ctic# 3!o+#ed(e t"i!i!( is "eui"ed I! t hi h i s + y4 y4 t he h e t " " i! i ! i! i ! ( c u u i i !t ! t s t he he e m mp p # oy o y ee e e + it i t h t he h e " e e u is is it i t e s 3i 3 i ## # # 4 " e e # situtio!s of the +o"3 !d he#ps him i! the fu#t#ess ccomp#ishme!ts of the +o"3
The te"m t"i!i!( is used he"e to i!dicte o!#y p"ocess by +hich the ptitudes4 s3i## !d bi#ities of emp#oyees to pe"fo"m specific jobs "e i!c"esed
:
Cucius
T"i!i!( T"i!i!( is the o"(!i>ed o"(!i>ed p"ocedu"e i! +hich peop#e #e"! 3!o+#ed(e 3!o+#ed(e !d D o" s3i## fo" defi!ite pu"pose
:
1/
Dale? S3 Beach
T h us u s t " i i ! i! i ! ( i s ! o "( "( ! is is e d p "o " o c e du d u " e b y +h + h i c h th t h e 3 ! o+ o + # e d( d( e 4 b i# i# i ty ty 4 compete!ce4 s3i## pe"so!#ity !d p"oductivity is i!c"esed
Training Tr aining Defined T"i!i!( is defi!ed s #e"!i!( tht is p"ovided i! o"de" to imp"ove pe"fo"m!ce o! the p"ese!t job A pe"so!s pe"fo"m!ce is imp"oved by sho+i!( he" ho+ to mste" !e+ o" estb#ished tech!o#o(y The tech!o#o(y my be piece of hevy mchi!e"y4 compute"4 p"ocedu"e fo" c"eti!( p"oduct4 o" method of p"ovidi!( se"vice
No N o t i c e t h t t h e # s t p " t o f t h e d e f i ! i t i o ! s t t e s t h t t " i ! i ! ( i s p " o v i d e d for the 4 re r e s en en t o b3 b3 T hi h i s i n cl cl u de de s t r ai ai n in in g n e w 4 e rs rs on o n n el el t o 4 e rf rf o rm rm t h ei ei r o b? b? introducing a new technolog7? or bringing an em4lo7ee u4 to standards3
?"#ie" it +s stted tht the"e "e fou" i!puts to system8 peop#e4 mte"i#4 tech!o#o(y4 !d time T"i!i!( is mi!#y co!ce"!ed +ith the meeti!( of t+o of these i!puts :: peop#e !d tech!o#o(y Tht is4 hvi!( peop#e #e"! to mste" (ive! tech!o#o(y
Features of Tr Training aining
T"i!i!( increases nowledge !d sills fo" doi!( job
o b n e e d s !d em4lo7ee sills 4 nowledge ! d It b"id(es the (p bet+ee! o beha@ior
Cob oriented p"ocess ? @ocational i! !tu"e
Short%term acti@it7 desi(!ed esse!ti##y fo" ope"tives
1
Employee T!"#"#$ !#% De&elopme#'( Re!)o#) !#% Be#e*"')
T " " i !i ! i ! ( i ! vo v o # v es es ! e 7 p e" e " t + o "3 " 3 i ! ( + i t h # e " " ! e "s "s t o t " ! ! s fe fe " t o t h e m c e" e " t i i !
"e "e s s
of
3 !o ! o +# +# ed ed (e (e
o " s 3i 3 i # #s #s
to
i m p "o " o ve ve
i!
t he he i" i"
c u" u " " e! e! t
j ob ob s s
) e ve ve #o # o p me me ! t i s b " o o d 4 o ! (o (o i !( !( m u# u # ti t i : f f c et et ed e d s et e t o f c ti ti vi v i ti t i es e s @ tt"" i i !i ! i !( !( c ti ti vi v i ti t i es es m mo o ! ( t he he m m t o b "i " i !( ! ( s om o m eeo o ! e o " ! o "( " ( ! ! i> i > t t io i o ! u p t o !o ! o th th e " th"esho#d of pe"fo"m!ce4 ofte! to pe"fo"m some job o" !e+ "o#e i! the futu"e
T74ical Reasons for *m4lo7ee Training and De@elo4ment T " " i! i ! i! i ! ( ! d d e ve ve #o # o p me me ! t c ! ! b e i !i ! i ti t i te te d f o" o " v "i "i et e t y o f " e e s o! o! s f o" o" ! emp#oyee o" ("oup of emp#oyees4 e(8
5he! pe"fo"m!ce pp"is# i!dictes pe"fo"m!ce imp"oveme!t is !eeded
b b To EbenchmarE
t he h e s t t tu t u s o f i mp mp "o " o ve v e me m e !t ! t s o f " " i ! p e" e " fo f o "m " m ! ! ce ce
imp"oveme!t effo"t
c As p"t of ! ove"## p"ofessio!# deve#opme! t p"o("m
d As p"t of successio! p#!!i!( to he#p ! emp#oyee be e#i(ib#e fo" p#!!ed ch!(e i! "o#e i! the o"(!i>tio!
e To E4ilotE 4 o" test4 the ope"tio! of !e+ pe"fo"m!ce m!(eme!t system 2-
f To t"i! bout specific topic
T74ical Areas of *m4lo7ee Training
1 .ommunications 8 The i!c"esi!( dive"sity of todys +o"3fo"ce b"i!(s +ide v"iety of #!(u(es !d customs
2 .om4uter sills Compute" s3i##s "e becomi!( !ecessity fo" co!ducti!( dmi!ist"tive !d office ts3s
0 .ustomer ser@ice I!c"esed competitio! i! todys (#ob# m"3etp#ce m3es it c"itic# tht emp#oyees u!de"st!d !d meet the !eeds of custome"s
, Di@ersit7 )ive"sity t"i!i!( usu##y i!c#udes e7p#!tio! bout ho+ peop#e h v v e d if i f fe fe "e " e !t !t
p e" e " sp sp ec e c ti t i ve v e s !d !d
v ie i e +s + s 4 !d !d
i !c ! c #u # u de d e s t ec e c h! h ! i i ue u e s t o v # # ue ue
dive"sity
' *thics Todys society hs i!c"esi!( e7pecttio!s bout co"po"te soci# "espo!sibi#ity A#so4 todys dive"se +o"3fo"ce b"i!(s +ide v"iety of v#ues !d mo"#s to the +o"3p#ce
6 1uman relations The i!c"esed st"esses of todys +o"3p#ce c! i!c#ude m is is u! u ! de d e "s " s t t !d ! d i! i ! (s ( s !d ! d c o! o ! f# f # ic ic t t T " i i !i ! i !( ! ( c ! ! p eo e o p# p # e t o ( et e t #o # o !( ! ( i ! t he he +o"3p#ce
$ ualit7 initiati@es I!ititives such s Tot# Pu#ity M!(eme!t4 Pu#ity C i "c "c # e s4 s4 b e ! ch ch m " " 3 i !( !( 4 e t c c 4 " e u u i "e " e b si s i c t " i i ! i! i ! ( b o ut u t u #i #i t y c o ! ce ce p t s4 s4 (uide#i!es !d st!d "ds fo" u#ity4 etc
/ Safet7 S f e t y t " i ! i ! ( i s c " i t i c # + h e " e + o " 3 i ! ( + i t h h e v y e u i p m e ! t 4 h > " " d o us us c h e mi mi c #s #s 4 " e p et et i ti ti v e c ti t i v it i t i es e s 4 e t c c 4 b u t c ! # so so b e u s e fu fu # + i th th p" p " c t i c # d v i c e f o " v o i d i ! ( s s u # t s 4 e t c
21
Ge# e!l
Be#e*"')
*om
Employee
T! "# "#$
!#%
De&elopme#' T h e" e " e " e ! u me m e " ou o u s s o u" u " c e s o f o ! : #i #i ! e i ! fo f o " m m t i o! o! b o ut u t t " i i ! i! i! ( ! d d e ve ve #o # o p me me ! t t S e ve ve " # # o f t he h e se s e s it i t es e s @ tth h e y y " e # is i s te t e d # t t e" e " o ! i ! t hi h i s # ib i b " " " y y s u ( (e (e s t " e so so ! s f o " s u pe p e " v is is o "s " s t o c o ! du du c t t " i i ! i! i! ( m o! o! ( e m p# p # o ye y e e s T h es es e "eso!s i!c#ude8 # 3 I !c"esed o o b s a t i s f a c t i o n !d morale mo!( emp#oyees ! 3 I !c"esed emp#oyee moti@ation3 , 3 I !c"esed efficiencies i! p"ocesses4 "esu#ti!( i! financial gain $ 3 I !c"esed cpcity to dopt new technologies ! d methods - 3 I !c"esed inno@ation i! st"te(ies !d p"oducts 8 3 R educed e duced em4lo7ee turno@er
$ ? !h!ced com4an7 image 4 e(4 co!ducti!( ethics t"i!i!( @!ot (ood "eso! fo" ethics t"i!i!(
D*<*;O2*/T T h e mode"! busi!ess e!vi"o!me!t "eui"es tht the busi!ess e!te"p"ise shou#d (o o! deve#opi!( its o+! emp#oyees to t3e up hi(he" positio!s It is "i(ht#y sid
22
tht deve#opme!t of emp#oyees4 cpb#e of efficie!t#y t3i!( hi(he" positio! is mo"e impo"t!t p"oduci!( (oods t chepe" "tes
Acco"di!( Acco"di!( to 9ete" . )"uc3e"4 )"uc3e"4 A! i!stitutio! i!stitutio! +hich c!!ot its o+! m!(e"s m!(e"s +i## die ."om ! ove"## poi!t of vie+ the bi#ity of ! i!stitutio! to p"oduce m!(e"s is mo"e impo"t!t th! its bi#ity to p"oduce (oods efficie!t#y !d chep#y
)eve#opme!t of 9e"so!!e# i!c#udes8
a) Tr Trainin aining g of of em4lo em4lo7ees 7ees b) *@aluati *@aluation on of em4lo7ee em4lo7ee qualiti qualities es c ) T ra n sf sf e r o f e m4 m4 l o7 o7 e es es d) 2romoti 2romotion on of of em4lo7 em4lo7ees ees
T h u s4 s4 ) e v e# e # o p me me ! t o f e m p# p # o ye y e e s i s p # ! ! ! e d ! d o " ( ( ! is i s e d p " oc o c e ss ss ! d p" p " o ( " m m e o f e m p # o y e e s t " i ! i ! ( ! d ( " o + t h t e v e " y # e v e # o f m ! ( e m e ! t ? mp mp #o # o ye ye es es
d ev ev e# e # op op me me !t !t
is
t hu hu s
!
p" p " o f e s s i o ! # ( " o + t h
20
o "( "( ! ! is is ed ed
ct c t iv iv it it y
of
e mp mp #o #o ye ye es es
TRA//G @s3 D*<*;O2*/T
T " " i !i ! i ! ( i s ! c t iv iv i ty t y t o i ! c" c " e se se u ! d e" e " s t t ! d i! i! ( 4 s 3 i# i # # ! d t ti ti t ud ud e t o p e " f o " m s p e c i f i c j o b i ! b e t t e " + y s 5 hi h i #e # e ) ev e v e #o #o p me me ! t m ee ! s t he h e ( "o " o + th th o f e m mp p #o # o ye y e e s t e v e" e" y # ev ev e # o f m!(eme!t by p#!!ed !d o"(!ised p"ocess
The best possib#e pe"fo"m!ce of the specific job by the emp#oyee is the im of t"i!i!( 5hi#e )eve#opme!t ims t uti#i>tio! of emp#oyees cpbi#ity
T"i!i!( is the p"t of )eve#opme!t !d #so #imited i! its scope 5he"e s )eve#opme!t is +ide" te"m It i!c#udes eductio!4 #e"!i!( !d t"i!i!(
T"i!i!( is imp"ted fo" fi7 time pe"iod )eve#opme!t is co!ti!ui!( p"ocess !d u!e!di!( ctivity i! the i!dust"y
T"i!i!( is most#y the "esu#t of i!ititives t3e! by m!(eme!t It is "esu#t of some outside motivtio! )eve#opme!t is "esu#t of i!te"!# motivtio!
T " " i! i ! i! i ! ( s ee e e 3s 3 s t o m ee ee t t he h e c u" u " "e " e !t ! t " e e ui u i "e "e me m e !t ! t s o f t he h e j ob o b !d ! d t he he i!dividu# I! othe" +o"ds it is reacti@e p"ocess
)eve#opme!t see3s to meet futu"e !eeds of the job !d i!dividu#4 I! othe" +o"ds4 deve#opme!t is 4roacti@e p"ocess )eve#opme!t is futu"e o"ie!ted +he"e s t"i!i!( focuses o! the pe"so!# ("o+th of the emp#oyees
2,
PRINCIPLES OF TRAINING #3 2rinci 2ri nci4le 4le of oti@ o ti@ati ation on T he h e t " " i! i ! ee e e m us us t # e e "! " ! t o + o" o " 3 + it i t h c ou o u " " (e ( e 4 p t t ie ie !c ! c e !d !d spi"tio!s If the #e"!e" is himse#f u!+i##i!( to #e"! !obody c! m3e him #e"! The"efo"e it is !ecess"y tht the t"i!ee shou#d be to#d the o b je je c ti ti ve v e o f t he h e + o "3 "3 ! d b e! e ! e fi fi ts t s h e + i# i # # d e "i "i ve v e + it i t h t he h e s uc u c c es es sf sf u # comp#etio! comp#etio! of t"i!i!(4 t"i!i!(4 so tht he my be motivted to co!t"ibute his best effo"ts i! #e"!i!( the job
!3 2rinci4le of .oo4eration The effective effective t"i!i!( t"i!i!( c! be imp"ted imp"ted by deve#opi!( deve#opi!( se!se of fe##o+ fee#i!( +ith the t"i!ee He shou#d be p"ovided +ith the too#s !d euipme!ts he "eui"es4 (uid!ce he see3s !d the t"etme!t he dese"ves
,3 2rinci4le of Reinforcement Reinforcement Afte" ev#utio! of p"o("ess i! t"i!i!(4 the t"i!ee shou#d be "e+"d f o " b e tt t t e " p e "f " f o " m m ! c e ! d p u ! is is h e d f o " t h e s u bs b s t ! ! d "d "d p e " fo fo " m m ! c e e This ""!(eme!t ""!(eme!t +i## e!b#e +o"3e"s to "e!de" bette" pe"fo"m!ce pe"fo"m! ce to (et "e+"ds
$3 2rinci4le of 4ractice 9"ctice 9"ctice defi!ite#y defi!ite#y m3es m! pe"fect The hum! mi!d #e"!s +ith p"ctice o!#y
2'
-3 2rinci4le of feedbac A hum! c! !ytime m3e ! e""o" s such the emp#oyee +i## commit mist3es mist3 es His fu#t shou#d be poi!ted out !d he shou#d be sho+! the co""ect +y He shou#d be e7p#i!ed co""ect#y bout his mist3e
26
NEED AND IMPORTANCE OF TRAINING
Ne N e + # y " e c " u i t e d e m p # o y e e " e u i " e s t " i ! i ! ( s o s t o p e " f o " m thei" ts3s effective#y
T"i!i!( is !ecess"y to p"ep"e e7isti!( emp#oyees fo" hi(he": #eve# jobs @p"omotio!
? 7i 7 i st s t i! i ! ( e mp m p #o # o y ee ee s " e u u i" i " e t he h e f " es es he h e " t " i i !i ! i !( ! ( s s t o 3 ee ee p b"est of the #test deve#opme!ts i! job ope"tio!s
T " " i! i ! i! i ! ( i s ! ec e c es e s s " " y + he h e ! p e" e " s o! o! m ov o v es e s f " om om o !e ! e j ob ob t o !othe" @t"!sfe"s
2$
TRAI TR AINI NING NG PRO GRAM GR AM AT IDB I FEDE FE DERA RAL L:
A (e!e"# c"ite"i to c""y out t"i!i!( p"o("m t I)=I .?)?RA* is s fo##o+s8
Training Obecti@e
Training needs Assesment
2lanning a training 4rogram
m4lementing the 4rogram
*@aluation follow u4
2/
Ove" the pe"iod4 v"ious t"i!i!( p"o("ms "e o"(!i>ed t Idbi .ede"# The pu"pose of these p"o("ms +s to b"i!( +"e!ess mo!(
t he h e e mp m p #o # o ye y e eess o ! t he h e # t t es e s t t ec e c h! h ! i i ue u e s & t ec e c h! h ! ic i c ## u p ( " d d t t io io ! & e! e ! h h !c ! c em e m e! e! t
of
t he he i" i"
3 !o ! o +# +# ed e d (e (e
t o i mp m p "o " o ve ve
t he he
p "o " o du d u ct ct iv i v it it y4 y4
efficie efficie!cy !cy44 best bes t "esou"c "esou"ces es uti#i> uti #i>ti tio! o! & bui#t bu i#t positi positive ve ttitu tt itude de !d cu#tu"e i! the o"(!i>tio!
TRAINING
PROCEDURE AT IDBI FEDERAL (
I! o"de" to chieve the desi"ed objectives the T"i!i!( p"ocedu"e t I)=I .?)?RA* c! be divided i!to th"ee phses These "e e7p#i!ed s fo##o+s8
21AS*
#
/**DS
AS S * S * / T
A/ D
D*< *;O2/G
T1 *
TRA//G .A;*/D*R3
This phse c! be discussed s fo##o+s8
#3 /eeds assessment or identification of the training training needs Needs ssessme!t ssessme!t di(!oses di(!oses p"ese!t p"ese!t p"ob#ems p"ob#ems !d futu"e ch##e!(es ch##e!(es to b e m e t t h " o u ( h t " i ! i ! ( ! d d e v e # o p m e ! t i ! t h e c o m p ! y T h i s i s d o ! e t o systemtic##y dete"mi!e +ho i! the o"(!i>tio! "eui"e t"i!i!( !d i! +ht "es Afte" the !!u# pp"is# p"ocess is comp#ete4 the "es of t " i i ! i! i! ( f o " e c h i ! di d i v id i d u # " e t 3e 3 e ! f " om o m t h e p p " is is # f o " m s o f t h e p e " s o ! ! e # ! d ) t b ! 3 i s p " e p " e d + i t h t h e h e # p o f t h e s m e T h i s
2
e7e"cise is co!ti!uous !d ! o!(oi!( p"ocess I)=I .?)?RA* spe!ds vst mou!t of mo!ey o! T"i!i!( T"i!i!( !d deve#opme!t of the emp#oyees At times e7te"!# (uide is #so c##ed to (ive t"i!i!( to the emp#oyees4 s i! Ki>e! t"i!i!( p"o("m
!3 De@elo4ing the Training .alendar Afte" Afte" ide!tifyi ide!tifyi!( !( the !eed of t"i!i!( t"i!i!( mjo" ctivity ctivity is deve#opi! deve#opi!( ( the t " " i! i ! i! i ! ( 9 "o " o ( " " m mm m e C #e #e ! d d " " I )= ) = I . ?) ? ) ? RA RA * e v e" e " y y e e " m od o d if i f y i ts ts t"i!i!( t"i!i!( c#e!d" i! cco"d!ce cco"d!ce +ith the !eeds of the emp#oyee =sed o! the dt b!34 #ist is p"ep"ed of the "es i! + hich most of the peop#e "eui"e t"i!i!( these b!3s "e the! i!co"po"ted i! the t"i!i!( C#e!d" o! the p"io"ity bsis
Training calendar co!sists the fo##o+i!( deti#s8
*isti!( *isti!( of the the t"i!i!( t"i!i!( p"o("m p"o("m du"i!( du"i!( the the ye" b . c u # t y s s i ( ! e d t o ( i v e t h e t " i ! i ! ( c T"(et T"(et ("oup to +hich t"i!i! t"i!i!( ( hs to be (ive! d )tes "e "e to be me!tio!ed me!tio!ed o! +hich the t"i!i!( t"i!i!( p"o("m p"o("m hs to be ccomp#ished
The t"i!i!( !eeds "eco"ds +i## be mi!ti!ed i! m!!e" suitb#e s decided b y t h e H R d e p " t m e ! t
This t"i!i!( c#e!d" is st"ict#y fo##o+ed !d t"i!i!( p"o("m is co!ducted cco"di!(#y4 to fu#fi## the i!dividu# !eeds !d the job "eui"eme!t The p"o("m c! sometimes be 9"opo!ed o" 9ostpo!ed 3eepi!( i! the vie+ the o"(!i>tio!s co!st"i!ts Ho+eve" the sme +i## be co!ducted +he!eve" possib#e
0-
21AS* ! .O/D '.TO/ OF T1* TRA// G 2ROG RA*S
T+o types of t"i!i!( p"o("ms "e co!ducted i! I)=I .ede"#8
#3 nternal ntern al Training raining 4rogram 4rogramss !3 *9ternal *9ternal Training raining 4rogram 4rogramss
A 3 .onduction of the nternal Training Training 2rograms The Hum! Resou"ce dep"tme!t of the comp!y co!ducts the I!te"!# o" I!:house t"i!i!( p"o("ms The fo##o+i!( steps c! do it8
T he h e p " " ti ti ci c i p p !t ! t s s # is is t i s d " " +! + ! u p f "o "o m t he h e d t t b ! ! 3 # is i s ti ti !( ! ( 4 t he he i!dividu#s +ho "eui"e t"i!i!( i! tht p"ticu#" "e subject to thei" vi#bi#ity o! the dtes co!ce"!ed
.o" co!ducti!( the T" T"i!i!( i!i!( p"o("ms p"o("m s eithe" I! house t"i!i t"i!i!( !( fcu#t fcu#ty y is used o" ?7te"! ?7te"!## fcu#ty is i!vite i!vited d to t3e some sessi sessio!s o!s #i3e i! Ki>e!4 ! e7te"!# t"i!e" M"FM 9!t (ives the t"i!i!( to the emp#oyees
9"ticip!ts "e i!fo"med bout the t"i!i!( th"ou(h ?mi#s se!t by the co!ce"!ed dep"tme!t dep"tme!t heds (ivi!( the deti# deti#ss bout the time !d ve!ue of the of the p"o("mme4 the fcu#ty4 the schedu#e !d the fi!# #ist of t he he
p " " ti t i ci c i p p !t ! t s t # e e st s t t h" h " ee e e d y ys
b ef e f o" o " e t he h e c o! o ! du d u ct c t io io ! o f t he he
p"" o ( " m m e p
A!y sudde! ch!(es i! the t"i!i!( p"o("m "e cco"di!(#y cco"di!( #y i!fo"med to the co!ce"!ed dep"tme!t heds4 to the p"ticip!ts !d to the fcu#ty
01
The v"ious methods used to imp"t t"i!i!( "e8
a) Short sess sessions ions b7 the the Facul Facult7 t7
b) 2re 2resenta sentation tionss through ;.D 4roect 4roectors ors
c ) 2 o we we r 2o 2o i nt nt s l id id e s
d ) G ro r o u4 u 4 d i s cu cu s si si o ns ns
e ) < id id e o 4 r es es e nt nt a ti ti o n
f ) R o l e 4l 4la7s
g)
;ectures
02
B3 .onduction of the e9ternal training 4rogrammes 4rogrammes
=esides the i!te"!# t"i!i!( p"o("mmes the"e "e v"ious ?7te"!# t"i!i!( p"" o ( " m m e s 4 + h i c h " e b e e ! ( i v e ! t o t h e e m p # o y e e s 9 " o c e d u " e f o " t h e p occu""e!ce of the e7te"!# t"i!i!( p"o("mme is discussed s fo##o+s8
The Hum! Resou"c Resou"cee )ep"tm )ep"tme!t e!t "eceiv "eceives es the commu!ictio! commu!icti o! f"om v"ious sou"ces such s T"i!i!( I!stitutes i! the fo"m of ="ochu"es !d #ette"s This i!fo"mtio! is bei!( "eco"ded fo" "efe"e!cesQ
The t"i!i!( p"o("mmes "e eithe" tech!ic# o" !o! tech!ic# such s:
He#th sfety m!(eme!t
Si7 si(m
C"etivity &i!!ovtio!
T9M @Tot# 9"oductivity M!ufctu"e
Te#epho!e s3i##s fo" bui#di!( the "i(ht comp!y im(e
T"i!i!( "e#ted to RO +te" t"etme!t etc
T h es es e t r ai ai n in in g h a@ a @ e b e en en g i @e @e n t o t h e e m 4l 4l o7 o 7 e es es 3 O rg r g a ni ni H er er s f o r t h es es e t r ai ai n in in g w e re re f ro r o m @ a ri ri o us us r e4 e 4 u te te d o r ga ga n iH iH at a t i on on s l i e e
ASSOCHAM4 Tet"tech4 I!di Hbitt ce!te" etc3
00
CII4
If the p"o("m is of Tech!ic# subject4 the b"ochu"e is se!t to the co!ce"!ed dep"tme!t hed fo" the !omi!tio!s If the p"o("ms o! No N o! :tec h! ic # su bje ct4 th e! th e p "ticip! ts "e se #e cted f"om th e d t b ! 3 ! d t h e p o s s i b # e ! m e s " e s e ! t t o t h e c o ! c e " ! e d d e p " t m e ! t # b heds Subject to the vi#bi#ity of the pe"so! o! the co!ce"!ed dtes4 the dep"tme!t# hed to the HR) co!fi"ms his !omi!tio!
T he he
! om o m i ! t t i o! o!
! um u m b e" e"
b e e "i "i ! (
t he he
c od od e
! um u m b e" e"
u !i ! i u u e
to
th e
p " t i c i p ! t 4 " e d i s p t c h e d b y H R ) ! d h v e i ! f o " m t i o ! b o u t t h e p i!dividu# bei!( spo!so"ed4 his desi(!tio! !d dep"tme!t #o!( +ith deti#s of the t"i!i!( 9"o("m
Copies of these !omi!tio! #ette"s "e se!t o!e to ech8 :
The o"(!i>e" of the p"o("m
The 9"ticip!ts
The co!ce"!ed hed of the dep"tme!t
The Time office @to ccou!t fo" the tte!d!c e
The Accou!ts dep"tme!t @"euesti!( them to m3e cheue fo" the p " t i c i p t i o ! f e e ! d 4 p
O!e copy is "eti!ed fo" the "eco"ds fo" futu"e "efe"e!ce
0,
21AS* , *
A ft f t e" e " t he h e c o mp mp # et et io i o ! o f t he h e t " " i! i ! i! i ! ( p "o " o ( " " m4 m 4 t he h e p "t "t ic i c ip i p !t ! t s "e " e ( iv i v e! e! feedbc3 fo"ms to fi## up i! +hich they ev#ute8 :
The cou"se co!te!t
Objectives met by the t"i!i!( p"o("m
App#icbi#ity !d fesibi#ity of the p"o("m to thei" job
Tech!iues used by the t"i!e"
The .cu#ty
Time #imit of the p"o("m
?mp#oyees #so (ive thei" su((estio!s fo" the o"(!i>ed t"i!i!( p"o("m4 t h ey e y t e# e # # b ou o u t t he h e s c op op e o f i mp m p "o " o v em e m e! e ! t i ! t he h e p "o " o ( " " m m = se se d o ! t he he su((estio!s (ive! by the emp#oyees4 !ecess"y me!dme!ts "e do!e fo" the futu"e The "espective emp#oyees du#y ttest ev#utio! fo"ms !d the "eco"ds of the feedbc3 summ"y "e mi!ti!ed s p"t of the t"i!i!( "eco"ds
I ! t h e e v e !t ! t o f ! im im m ed ed i te te ! e ed ed o f t h e t " i i ! i! i! ( to t o b e p " o vi vi d e d t o ! i!dividu# +he"eby the st!d"d p"ocedu"e c!!ot be fo##o+ed the "eui"ed t"i!i!( +i## be p"ovided to ! i!dividu# o! the disc"etio! of the hed of the dep"tme!t !d the M!(e":HR
0'
TRA// G R*.ORDS A/TA/A/.*
The t"i!i!( "eco"ds mi!ti!ed "e8 :
The pe"fo"m!ce App"is# fo"ms +hich "e mi!ti!ed s p"t of the pee " s o ! # f i # e s o f t h e i ! d i v i d u # t i # # h i s D h e " s e " v i c e p
*ist of the p"ticip!ts fo" eve"y t"i!i!( p"o("mme is mi!ti!ed s p " t o f t h e t " i ! i ! ( " e c o " d s f o " p e " i o d t + o ye " s p
S i( i ( ! ed ed A t te t e ! d d ! ce c e s he h e e t o f e ch ch p " " ti t i ci c i p p ! t f o" o " e v e" e" y p "o " o ( " " mm mm e co!ducted is mi!ti!ed s p "t of the t"i!i!( "eco"ds fo" pe"iod of (i! t+o ye"s
.eedbc3 fo"ms fi##ed by the p"ticip!ts "e mi!ti!ed s p"t of the t"i!i!( fi#e fo" co!ce"!ed p"o("mme fo" pe"iod of o!e ye"
06
VARIOUS LEVELS AT WHICH TRAINING IS PROVIDED AT IDBI Fe%e!l( The"e "e five ("des t +hich the t"i!i!( is (ive! these "e s fo##o+s8
LRA)? %I
8 Supe"viso"s
LRA)? %II
8 Se!io" Assist!ts
LRA)? %III
8 Assist!ts
LRA)? I
8 Fu!io" Assist!ts
LRA)?
8 9e"m!e!t +o"3e"s
Subdivisio!s of these ("oups "e8
OC
8 Assist!t office"
O=
8 Office"
OA
8 Se!io" Office"
$C
8 Se!io" ?7ecutive
$=
8 Assist!t M!(e"
$A
8 )eputy M!(e"
6=
8 M!(e"
6A
8 Se!io" M!(e"
0$
L"de OC !d bove "e hi(h:("de emp#oyees4 they "e #so p"ovided +ith the t"i!i!( e( O! BAttitudi!# ch!(es DB F*D*RA; i s f o c u s i ! ( o ! K i > e ! 4 No N o + f o " t h e ! e 7 t o ! e y e " i e 2 - 1 0 DB
+hich is discussed i! deti# i! the #te" sectio!s
0/
0
R*S*AR.1 *T1ODO;OG+ ; TAT ;TA TO/ O/S S OF O F ST'D+ ;T*RAT'R* R*<*>
,-
RESEARCH METHODOLOGY
DATA SO'R.*S
9"im"y dt +s co##ected by su"vey of e7ecutives of the comp!y Seco!d"y dt +s co##ected f"om histo"ic# "eco"ds !d +ebsites of the comp!y
2RAR+ SO'R.*S
uestionnaire 8
A ue u e st st i o! o! ! ! i" i" e
+ s s
d ev e v e# e # o pe pe d
to
3 !o !o +
th e
t " i i !i !i !( !(
&
deve#opme!t p"o("ms !eeds t I)=I .ede"# It co!ti!s the uestio!s !d these uestio!s uestio!s +e"e pe"ti!i!( pe"ti!i!( to the job4 ts34 duties & "espo!sibi#i "espo!sibi#ities4 ties4 #ede"ship4 #ede"shi p4 discip#i!e etc It +s (ive! to ech emp#oyee s to p"ovide the !s+e" of the " e #e # e v !t !t u e st st i o! o ! s T h us u s t h e " e #e # e v !t !t i ! fo f o " m m t io i o ! " e # # t ed e d t o t h e s se s e s sm s m e !t !t p p " m e t e " s
+s
h e#p fu#
to
3!o+
the
"eui"eme!t of the stff
,1
t"i!i! (
&
de ve#op me! t
p"o( "ms
S*.O/DAR+ SO'R.*S
1istorical records 8 )t "e("di!( the o"i(i! !d the h isto"y of the o"(!i>tio!
+e"e obti!ed f"om the histo"ic# "eco"ds of the o"(!i>tio! >ebsites 8 +++idbifede"# com f"om the i!t"!et
SA2;* SI* 2 -
R*S*AR.1 A22ROA.1
9"im"y dt +s co##ected by su"vey of e7ecutives of the comp!y S e co co ! d d "y " y d t t + s s c o ## ## ec e c te t e d f "o " o m h is i s to t o " ic ic # " ec e c o "d "d s ! d + e bs bs it i t es e s o f t he he comp!y
R*S*AR.1 /STR'*/T
The dt +s co##ected th"ou(h st"uctu"ed uestio!!i"e deve#oped to (the" i!fo"mtio! f"om the stff
SA2;/G 2;A/
%"ious dep"tme!t of comp!y #i3e HR4 p"oductio!4 u#ity ssu"!ce4 !d mi!te!!ce
DATA A/A;+SS
9e"ce!t(e method & th"ou(h the he#p of ch"ts
,2
LIMITATION OF THE STUDY
*i3e !y othe" thi!(s this study #so suffe"s f"om v"ious #imittio!s Out of them some mjo" #imittio!s of this su"vey "e #isted be##o+8:
s u " v e y + s s
c o !d !d uc uc te te d i !
the
S eecc to to ": ": 1 / 4
N o id id
This
b " " !c !c h o f
I ) =I =I
.?)?RA* so the fi!di!(s "e pp#icb#e to this u!it o!#y !d c!!ot (e!e"#i>ed to the +ho#e of I)=I .ede"#
Co!si de"i!( the sho"t time du"tio! the smp#e hd to be "est"icted to 2"espo!de!ts
The m os os t d if i f fi fi cu c u #t # t t s s 3 + s s t o ( et e t t he h e v # # u u b# b # e t im im e o f t he h e i !d ! d us u s t" t" y pe p e " s o ! ! e # f o " t h e f c e : t o : f c e i ! t e " v i e +4 + h i c h + s ! e s s e ! t i # p " t o f the p"oject
,0
LITERATURE REVIEW
,,
@="o+! !d Red 1/, It is !o+ !o+ #mo #most st 7io 7iom mti ticc tht tht the the st" st"te te(i (icc (o# (o# of mode mode"! "! comm comme" e"ci ci# # o"(!i>tio!s is to c"ete mo"e i!te##i(e!t !d f#e7ib#e fi"ms the! thei" competito"s by hi"i!( !d deve#opi!( mo"e t#e!ted hum! "esou"ces !d by e7te!di!( thei" s3i## bse It is impe"tive i! the co!te7t of !e+ busi!ess "e#ities tht o"(!i>tio! shou#d be b#e to co!ti!uous#y i!!ovte be custome": focused !d "emi! cost competitive to su"vive su"vive
("o+ !d !d e7ce# e7ce# i! the #o!( "u! "u! )u"i!( )u"i!( the 1/-s Fp!ese
m!(e m!(eme! me!tt p"cti p"ctices ces c#e"# c#e"#y y i!dic i!dicted ted tht tht busi!e busi!ess ss succes successs bsed bsed o! hi(h hi(h st!d"ds of pe"fo"m!ce +hich +s depe!de!t o! hi(h#y t"i!ed !d deve#oped +o"3fo"ce Rece!t "ese"ch #so i!dictes cus# #i!3 bet+ee! hi(h commitme!t p"ctices @i!c#udi!( t"i!i!( !d deve#opme!t !d imp"oveme!ts i! ! estb#ishme!t pe"fo"m!ce !d competitive dv!t(e
The !eed fo" focusi!( o! the i!te"!tio!# !d comp"tive dime!sio! of co"po"te T & ) po#icies hs bee! i!c"esi!(#y fe#t eve" si!ce m!y !tio!s of the +o"#d such s Chi!4 I!di4 *ti! Ame"ic4 !d ?st Ce!t"# *ibe"#i>ed p"ivti>ed !d (#ob#i>e thei" eco!omic po#icies This t"e!d is i!dictive of the fct tht m!y of the ch!(es i!f#ue!ci!( s3i## deficie!cies !d cuisitio! "e commo! to m!y cou!t"ies
@Meiste" 1$ Si!ce the be(i!!i!( of the 2- th ce!tu"y !d especi##y fte" +o"#d +" 2 !d t"i!i!( p"o("ms hve become +idesp"ed mo!( o"(!i>tio!s i!vo#vi!( mo"e !d mo"e emp#oyees !d #so e7pe!di!( i! co!te!t =y the 1-s ,- of the fo"tu!e '-fi"ms hve hd co"po"te u!ive"sity o" #e"!i!( ce!te" Acco"di!( to the 1' su"vey of emp#oye" p"ovided t"i!i!( ce!te" 4 !e"#y 0 of the us o"(!i>tio! +ith '- o" mo"e emp#oyee emp#oyeess p"ovided p"ovided fo"m# fo"m# t"i!i!( !d !d c#ose to $- of thei" thei" ,'
emp#oyees "!(i!( f"om e7ecutive to f"o!t#i!e +o"3e"s "e i!vo#ved i! "ece!t decdes s the us comp!ies "e co!f"o!ted +ith tech!o#o(ic# ch!(es domestic soci soci# # p"ob p"ob#e #em ms !d !d (#ob (#ob# # eco! eco!om omic ic com competi petiti tio! o! t"i t"i!i !i!( !( p"o( p"o(" "ms ms i! o"(!i>tio!# hve "eceived eve! mo"e tte!tio! touted s #most p!ce fo" o"(!i>tio!# o"(!i>tio!# p"ob#ems @ c"!ev#e Li!e" !d vi##et 1-
@ Rose!th#4 1' I!c"esi!( use of compute" tech!o#o(y "est"uctu"i!( of busi!ess !d ("o+i!( (#ob# eco!omy "e some of the fcto" eco!omists cite s co!t"ibuti!( to ch!(e i! the emp#oyme!t st"uctu"e of the us eco!omy si!ce the e"#y 1/-s .u"the"mo"e 4 the"e the"e is co!sid co!side" e"b#e b#e ("o+th ("o+th p"ojec p"ojected ted to occu" occu" i! occup occuptio tio!s !s +ith +ith hi(he" hi(he" eductio! eductio!# # "eui"eme! "eui"eme!ts ts The job c#ssific c#ssifictio!s tio!s tht cu""e!t#y cu""e!t#y use #o+:s3i##e #o+:s3i##ed d +o"3e"s +o"3e"s "e e7pe"ie e7pe"ie!ci! !ci!( ( up 3i##i!( 3i##i!(
+hich +hich t"!s#te t"!s#tess i!to !eed !eed fo" mo"e mo"e
"espo! "espo!sib sibi#i i#ity ty mo"e mo"e 3!o+#e 3!o+#ed(e d(e !d u#tim u#timte# te#y y mo"e mo"e s3i## s3i## !d the"e the"e hs bee! bee! st(!tio! !d eve! dec"ese i! the !umbe" of jobs tht "e u!s3i##ed o" ve"y #o+ s3i##ed @ ="!o+ 4 Chs!ov !d 9!de 1-
The "o#e of t"i!i!( !d deve#opme!t i! the se"vice secto"4 mo"e specific##y i! the b!3i!( secto" is !o diffe"e!t f"om the "est of the o"(!i>tio!s o"(!i>tio!s i! the +o"#d Ope"ti!( i! the b!3i!( secto"4 the t"i!i!( !d deve#opme!t fu!ctio!s p#ys fu"the fu"the"" e!h!c e!h!ced ed "o#e "o#e !d ho#ds ho#ds mo"e mo"e impo"t impo"t!c !cee s it de#s de#s +ith +ith 3!o+#e 3!o+#ed(e d(e +o"3e"s !d i!te##i(e!t custome"s
,6
,$
A/A;+SS F/D/GS
,/
ANALYSIS + FINDINGS
) t t
c o ## ## ec e c te te d
t h" h " ou o u ( h v "i "i ou ou s
m ! ! u # # s
&
i !f ! f o" o" m m ti t i o! o!
o b t t i! i! e d
t h" h " o u( u( h
u e st st i o! o ! ! i" i" e " e ve v e # t h e f o ## # # o +i + i ! ( m jo j o " ! #y #y s is is ! d f i !d ! d i ! (s (s " e ( " " d i! i! ( t h e t"i!i!( effective!ess8
1 Comp!y p"ep"es the !!u# TRAININL CA*?N)AR fo" p"ope" t"i!i!(
2 The i!te"!# fcu#ties i! the c#ss"oom (ive most of the t"i!i!(s So "e#ev!t !d +o"3:o"ie!ted e7mp#es "e (ive! !d t"i!ees c ! mo"e esi#y "e#te it to thei" job
0 A cc cc o "d "d i! i ! ( t o t he h e s u" u " ve ve y o f e m mp p #o # o ye y e e s " es e s u #t #t c om o m eess o u t t h h t m os o s t o f t he he t " i i ! i! i! ( s " e ( i v e! e! i ! t h e " e o f s o c i i # s 3 i # #s #s ! d 3 ! o + # ed ed ( e t h e ! i ! t h e " e tech!ic# s3i##s I)=I .?)?RA* p"ovide t"i!i!(s fo" the tech!iues #so
, I)=I .?)?RA* (ives both types of t"i!i!(s ie o! the job t"i!i!(s & off the job t"i!i!(s
' A c c o "d " d i !( ! ( t o s u "v " v e y 1 - - e m p # o ye ye e s s id i d t h t I ) = I . ? ) ?R ?R A * p " o v id id e s t"i!i!( to ## emp#oyees
6 The t"i!i!( p"o("ms hve bee! i!te("ted +ith "e#ev!t job "es
$ )ue to the ve"y i!te"ctive t"i!i!( sessio!s the t"i!ees hve become to c#e" thei" doubts
/
I ) =I =I
. ?) ? ) ?R ?R A* A*
p "o "o vi v i d es es
t " i i !i !i !( !( s
e!vi"o!me!t dy etc
,
o!
o th th e" e"
t op o p ic ic s
#s #s o
# i3 i3 e
+ o" o " #d #d
Afte" studyi!( studyi!( the u#ifictio! u#ifictio!ss !d the desi(!tio! of the emp#oyees emp#oyees of the diffe"e!t dep"tme!ts4 it +s co!c#uded tht se#ectio!s of emp#oyees "e do!e v e " y c " e f u# u # # y y T h e" e " e + s ! o m jo j o " d e v i i t io io ! i ! t h e u #i #i f ic ic t io io ! s ! d t h ei ei " desi(!tio!s !d h"d#y !y mismtched +s fou!d
1- .o" the behvio"# t"i!i!( i!te"!# t"i!i!(s "e (e!e"##y p"efe""ed
'-
AR* +O' A>A A>AR* ABO'T TRA //G A/D D*<*;O2*/T 2ROGRASJ
6- 9?O9*? SAI) ?S OET O. 1-- ,- 9?O9*? SAI) NO OET O. 1--
DO +O' T1/0 T1AT TRA//G A/D D*<*;O2*/T 2ROGRAS AR* *SS*/TA; FOR A;; *2;O+**S OF DB F*D*RA; J
$- 9?O9*? SAI) ?S OET O. 1-- 0- 9?O9*? SAI) NO OET O. 1--
>1O AR* T1* TRA/*RS / DB F*D*RA; J
MANAL?RS
: '-
SE9?R%ISOR SE9?R%ISOR
: '
TRAININL ?9?RT
: '
9RO.?SSIONA* TRAIN?R - OETSI) ? .ACE*T .ACE*T
,-
'1
>1AT A+ A+ B* T1* DFF*R*/T R*ASO/ FOR .O/D'.T/G TKD 2ROGRAS B+ ORGA/IATO/J ORGA/IATO/J
TO IM9RO%? PEA*IT & PEANTIT O. 9RO)ECT 0' TO IM9RO%? KNO5*?)L? & T?CHNICA* SKI**S : 0- TO =OOST E9 TH? MORA*? O. TH? ?M9*O??
: 2-
TO MAK? .AMI*IAR .AMI*IAR 5ITH TH? FO=
: 1'
TO MINIMIU? TH? ACCI)?NT
: 0-
>1.1 *T1OD OF TKD S B*/G 'S*D / DB F*D*RA; J
ON TH? FO= : ,' O.. TH? FO= : 2- =OTH
: 0'
S DB F*D*RA; 2RO<D*D TRA//G TO T1* *2;O+**SJ
/- 9?O9*? SAI) ?S OET O. 1-- 2- 9?O9*? SAI) NO OET O. 1--
AT >1AT T* 2*R OD DB F*D*RA; 2RO<D* TRA//G TO T1* >OR0*RSJ
6 TO 12 MONTHS
1'
1 TO 10 ?ARS
:
-
AS 9?R TH? R?PEIR?M?NT 6' NOT )?CI)?)
: 2-
'2
AFT*R TKD 2ROGRAS ? 1O> >O';D +O' RAT* TRA//G 2ROGRAJ
LOO)
2'
OETSTAN)INL OETSTAN)INL
'-
SATIS.ACTOR SATIS.ACTOR
2'
ENS ATIS.ACTOR ATIS.ACTOR -
S
T1*R*
A/ +
*T 1OD
OF
G < / G
F**DBA.0
.OORD/ATOR .OORD/AT OR AFT*R T1* TKD 2ROGRAS J
$' 9?O9*? SAI) ?S TH?IR IS A M?THO) 2' 9?O9*? SAI) NO @AS TH? )ONT KNO5
IF YES WHAT METHOD DOES YOU USE:
'*STO//AR* DAR+
5 6-L % !L
/T*R<*> R*2ORT 5 ,L
'0
OF
T1*
TK D
',
R*.O */DATO/ R*.O*/DAT O/ .O/.;'SO/
''
RECOMMENDATION
.o##o+i!( .o##o+i!( poi!ts c! be "ecomme!ded fo" the ("o+th !d deve#opme!t deve#opme!t of stff s o! the bsis of thei" ev#utio!:
•
I! cse of job 3!o+#ed(e the stff is +e## +"e bout thei" duties !d "espo!sibi#ities !d h!d#es h>"ds !d dditio!# "espo!sibi#ities +ith ( "e " e t t c o! o ! fi f i de d e !c ! c e & e s s e e S o o h o u# u # d b e d o! o! e s t o o b e n l a r g e m e n t s ho motivte them !d pe"fo"m v"iety of jobs
•
? m p #o #o y e es e s h v e s e #f # f : de d e p e !d ! d e ! ce c e u #i #i t ie ie s s t h ey e y " e ui ui " e o c c s s i o! o! # s u pe pe "v " v is i s io i o ! s o Self%Directed%>or @o!#y the emp#oyee is "espo!sib#e fo" the +ho#e +o"3 shou#d be ssi(!ed to them It +i## c"ete #ede"ship u#ities i! them
•
?mp#oyees fee# comfo"tb#e i! cse of ch!(i!( +o"3i!(:co!ditio!s so 4eriodic ob changes "e "eui"ed s to imp"ove thei" i!te"dep"tme!t#
co:ope"tio! !d they +i## be b#e to so#ve ech othe"s p"ob#ems esi#y
•
Most of the stff is i! the fvo" of imp#eme!ti!( !e+ tech!o#o(ies !d desi"e to #e"! !e+ co!cepts so new technologies shou#d be imp#eme!ted imp#eme!ted
'6
f o" o"
t h ei ei "
t " " i! i! i! i! (
&
d ev e v e# e # op op me me !t !t
p "o "o (" ( " m m me me s
s
to
e 7p 7 p ! ! d
t he he i" i"
cpbi#ities4 3!o+#ed(e4 s3i##s4 etc
•
As emp#oyees hve the bi#ity to t3e "espo!sibi#iti "espo!sibi#ities es fo" t3i!( decisio! & fee# comfo"tb#e comfo"tb#e +ith thei" co:+o"3e"s co:+o"3e" s so some team%wor shou#d #so b e s s i ( ! e d t o t h e m I t + i # # b e h e # p f u # i ! e s t b # i s h i ! ( # e d e " s h i p u # i t i e s & they #so +"e bout ech othe"s p"ob#ems
'$
CONCLUSIONS
I! the !e+ mi##e!!ium +he! the co"po"te co"po"te +o"#d is desi(!i!( !e+e" tech!iues f o " d e v e #o # o p i !( !( e m p #o #o y ee e e s ! d " e t i! i ! i !( ! ( t h e m4 m4 t h e I ) =I = I . ? ) ?R ?R A * i s ! o + y be b e h i ! d ! d t h e o " ( ! i > t i o ! # s t " u c t u " e i s s u c h t h t p e o p # e + o " 3 s h ! d i ! h ! d to
#i #i ( !
th e
o "( "( !i ! i > > ti ti o! o! # #
( o o #s #s
+ it it h t he he
i ! di d i vi vi du du # # s ( o o #s #s A # ot ot
of
imp"oveme!ts c! be b"ou(ht bout i! the comp!y +ith the he#p of effective t"i!i!( !d cochi!(
T " " i !i ! i ! ( & d e v e# e# o p me me ! t p " o (" ( " m i s h e #p # p f u # s t o s t "e "e ! ( th th e ! t h e e m p #o #o y e e e s p" p " o d u c t i v i t y4 t h e i " p " o m o t i o ! 4 t " ! s f e "4 t " i ! i ! ( & d e v e # o p m e ! t s ! e e d s e t c T h i s is #so he#pfu# fo" the emp#oyees emp#oyees fo" Se#f:ev#utio! Se#f:ev#utio! The o"(!i>tio! o"(!i>ti o! p"ovides t"i!i!( t"i!i!( & deve#opme!t deve#opme!t p"o("m to emp#oyees emp#oyees !ot o!#y to 3!o+#ed(e of the job bu b u t # s o f o " t h e i " i ! c " e m e ! t & p " o m o t i o ! = y t " i ! i ! ( & d e v e # o p m e ! t p " o ( " m s +e come to 3!o+ tht the +ho#e stff #so pe"fo"ms thei" job cco"di!( to the "eui"eme!ts of job
'/
'
BB;OGRA21+
6-
BIBLIOGRAPHY
•
Hum! Resou"ce M!(eme!t by C=Lupt
•
+++idbifede"#com site f"om i!te"!et
•
+++(oo(#ecom site +++(oo(#ecom site
•
+++#tvistcom site +++#tvistcom site
61
A22*/D=
62
60
TRAINING + DEVELOPMENT PROGRAM
DB F*D*RA; ,No"%!-
VPE?STIONNAIR?W
NA N A M ? X X X X X X X X X X X X AL? XXXXXXXXXXXXX L?N)?RXXXXXXXXXXX
1 A"e you +"e bout t"i!i!( & deve#opme!t p"o("ms< A es es @
= No @
2 )o you thi!3 tht t"i!i!( & deve#opme!t is esse!ti# fo" the emp#oyees of I)=I .?)?RA* < A es es @
= No@
0 5ho "e the t"i!e"s i! I)=I .?) ?RA* < A M!(e"s @
= Supe"viso"s @
C T"i!i!( ?7pe"ts @
) 9"ofessio!# T"i!e"@
6,
? Outside"s .cu#ty @
, 5 h t t
m y
be
th e
d if if f e "e "e !t !t
" e e so so !
f o" o"
c o! o ! du d u ct c t i !( !(
T D ) p "o "o (" ( " m m s
o"(!i>tio!< A To imp"ove u#ity & u!tity of p"oduct @ = To imp"ove 3!o+#ed(e & tech!ic# s3i##s @ C To boost up the mo"#e of ! emp#oyee @ ) To m3e fmi#i" +ith the job @ ? To mi!imi>e the ccide!t @
' 5hich method of TD) is bei!( used i! I)=I .?)?RA* < A O! the job @
= Off the job @
6 5he! t"i!i!( is p"ovide b y I)=I .?)?RA* < A At the time of se#ectio! @ = At the time of pe"fo"m!ce pp"is# @ C At the time of p"omotio! @ ) At the time of !y ch!(e @ $ A"e A"e I)=I .?)?RA* p"ovide t"i!i!( to the emp#oyees< A es es @
= No @
6'
C =oth @
by
/ At At +ht time pe"iod I)=I .?)?RA* p"ovide t"i!i!( to the +o"3e"s< A 6Y12 mo!th @ = 1Y0 ye"s @ C As pe" "eui"eme!t @ ) Not decided @
Afte" TD) p"o("ms4 ho+ +ou#d you "te t"i!i!( p "o("m< A Lood @ = Outst!di!( @ C Stisfcto"y @ ) E!stisfcto"y @
1- Is the"e !y method of (ivi!( feedbc3 of the TD) coo"di!to" coo"di!to" fte" the TD) p" p " o ( " m s <
A es es @
= No @
I If yes +ht method does you use8 i Puestio!!i"e @ ii )i"y @ iii I!te"vie+ &Repo"t @
66
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