Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
FUNDAMENTOS Y GENERALIDADES DE LA INVESTIGACION
UNIDAD 3 - FASE 4 - PROPUESTA FINAL AMBIENTES LABORALES SALUDABLES GRUPO: 150001_12
JUAN SEBASTIAN SABOGAL RODRIGUEZ CODIGO: 10!"#$5352 YILBER YAMID YAMID ROJAS GORDILLO CODIGO: 1121#3"5$4
TUTORA:
%AREN NORLEIDY MATEUS
UNIVERSIDAD UNIVERS IDAD NACIONAL N ACIONAL ABIERTA Y A DISTANCIA DISTANCIA UNAD & JOSE ACEVEDO Y GOMEZ PROGRAMA DE ADMINISTRACI'N ADMINISTRACI'N EN SALUD BOGOTA DC 30 DE MAYO DE 201$
Tabla de contenido
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
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Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
Introducción
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
Descripción del problema
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
1.2. Ambientes laborales saludables
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
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
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
N 6) ) (+()) ()6/ *,(/ +(;(/6+, (+ + ( 2025 C, 6,(/( 97( )(+ )(;/ ( ();/ ( ,/,)6(+, ( (7**,./ /*,/ + 7/ C, ) (7*H
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
3. !or "u# $estionar sobre los %ntornos &aborales 'aludables(
L +?) ;()6,/+ +>,(/ ) ,(/6() ( 6+= )7() */*,(/6,/ ) (() + 97( +6,*,(/ (/ ( 7) ( ) +*()) ( (=+ */6,/7 +6(;,(/ )7 >(+ + ( ,(/()6+ ( * 7/ ( () )+( 6 + ))6(/,,, ( 7;+ ( 6+= )(;7+/ 97( ( ( ;(+(/*, ( (+)/ (/*+; ( )7 ()6( ),(+( +()(/6( (/ (=(*7*,./ ( / ( **,./ +,+,/ 97( 6 ( ,(/6( )( (/*7(/6+( +;/, *67, + ( +(,+ ) ()67,) */ ) *7() /) ) *7(/6 * ()6 ( (/6+/ + ( 6+=+ 97( )7*,/() (=+) ( () +,/+ ,* 7;+
). Ob*eti+os de in+esti$ación
).1.
Ob*eti+o $eneral
+>(+ ,/6*,./ ( ?6,*) *7 (6(+,/(/ *67*,/() +;/,*,/() 97( @>+(*/ )7 ( ) (() (/ /( )( ()++(/ **,/() 97( @+6(*/ +;/,*,./ +6,*,*,./ ( *7/, 6+=+ (/ ;(/(+ )+( ) */,*,/() ( 6+= )7() T(/,(/ (/ *7(/6 (@,/,*,./ *+*6(+,*,./ /,),) ( ) ()67,) +(,) (/ C, ).2.
Ob*eti+os espec,ficos
1 D(6(+,/+ ;7/) +(*(/*,/() )+( ,/>()6,;*,/() 97( )( 7((/ +(,+ ( ,((/6+ )+( ) */,*,/() )7() +() (/ C, 2 D(6(+,/+ ) */,*,/() ( 6+= )*,) )7 ,(/()6+ ( ) 6++() (/ C, 3 A/,+ ( */*(6 ( )7 (/ ( 6+= ()( ,@(+(/6() (/@97() ( ,/>()6,;*,/()
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
4 P+>(+ (/6+/) +() *, ( *, ( ,6) (/ 7(/ ,(/6*,./ +(,*,./ ( *6,>,() @?),*) @(/6/ >?/*7) )7()
-. ustificación:
C/ ( @,/ ( ;(/(++ ,(/6() @>+() (/ ( ),6, ( 6+= +6,(/ ( */*(6 ,/6(;+ ( 7()6 ( 6+= ),/ ,6,+ ++(+) (/ )7 */*( S( (( ,/*7,+ *+ ,(/6,@,**,./ ( ) */,*,/() (, ,(/6( ( 6+= ) +*()) +7*6,>) ,(/6,@,**,./ ( /(*(),() ( ) 6+=+() )? * ( ,(/6( ;(/(+ ) *,/() *,+*7/>(*,/) (+() 97( (+,6/ +,(/6+ ) )7*,/() + ( (*7 */6+ ( ) +,();) ( 6+= +(,/ **,/() 6() * ,@,**,/() + (,,/+ ) @*6+() ( +,(); + )7 )(;7+, (/ ( (/6+/ @?),* *,) (/ @+ ( +;/,+ ( 6+= *7 )( (),(; ()6 ,/>()6,;*,./ 97( )( (/@*+ ()67,+ ) (/6+/) +() )7() ( ) 97( ;+/6,/ ( 6( ( )7 )(;7+, (/ ( (/6+/ @?),* ( 6+= ()67, ( ),*)*, * ,/*7),./ ( *767+ +: P(+)/ (/ ( 7;+ ( 6+= /(+ ( +6,*,+ (/ *7/, + (=++ ) */,*,/() ( ,(/()6+ ( ) +(*7+)) 7/) (/ )7) @,,) 6+) ,(+) ( *7/, E)6 (+*,./ @7( +(, +97( 7(( (;+ */*,(/6,+ ++ 6() 97( >/ ,;) ) ,(/6() ( +() )7() +97( (/+*/ ,+6/*, ( *+(+ 6) ?6,*) 97( +;/,*,./ ,/6(+/*,/ ( 6+= +;/,*,./ 7/, ( )7 ()6,/ 97( * 7(+(/ ,/() ( (+)/) * +()76 ( **,(/6() ( 6+= (/@(+(()
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
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
/arco 0onceptual:
E)*, L+ I/)(;7+ E I/)/
E)6+) )*, 6+=
-Accidentes Y Heridas -Enfermerdades Laborales -Insatisfacción Laboral -Falta De Compromiso -Burnout – Depresión -Violencia Laboral
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
racticas De !alud Inadecuadas E"em# $Beber% Fumar% Comer En E&ceso% Falta De E"ercicio'
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-absentismo -presentismo -incapacidad a corto ( lar)o pla*o -pa)o de se)uros
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-Incrementos de costos -Decremento de productiidad -Decremento de la calidad del producto o la atención al cliente
Fallo de la Empresa
!ara crear con #ito un entorno laboral saludable una empresa debe se$uir un proceso "ue in+olucra la me*ora continua.
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
/arco teórico: .1.
4u# son los ambientes laborales saludables(
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
L )7 )(;7+, *++()/,(/6( ,(/6( @?),* ( 6+=
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
-
L )7 )(;7+, ( ,(/()6+ +(6,>) (, ),*)*, ( 6+= ,/*7(/ +;/,*,./ ( ,) *767+ ( ()*, ( 6+=
-
L) +(*7+)) ( )7 (+)/() (/ ( ,(/6( ( 6+=
-
L) @+) (/ 97( (+() 7)* (=++ )7 ( ) T+=+() )7) @,,) ( 6+) ,(+) ( *7/,
D( ()6 /*,./ )( ();) ,( ( +;/,*,/() )7() ) *7() 7)*/ 6+ )7) +*()) + @(/6+ ,(/()6+ */>(+6,+)( (/ ()*,) ( ()++ (+)/ +;/,*,/ L) +;/,*,/() )7() )/ 97() /( ()6+7*67+ ) +*()) ( ,(+; ) (+)/) K*/ )7) */(/6() *;/,6,>) @(*6,>) (*,/() 6+)*(/(/6( /6,(/(/ 7(/6/ ( ,(/()6+ @?),* ),*.;,* ,/,>,7 ;+7 / ) +(>,(/(/ (/@(+( */6+,7(/ ;+ ( ()6+6(;, *+(/ >+ + ) +6() ,/>7*+) ()(+/ + 7/, O),/ 2012H P+ 6+ )(;/ OMS )7 () U/ ()6 ( *(6 ,(/()6+ @?),* (/6 )*, / ),( 7)(/*, ( (/@(+(H () (*,+ 97( )( ),6 7/ +(6 )7;()6,> + ) (+6(/6) +;/,*,/() * ()*,) (/ ) 97( ) (+)/) )( ()++/ 7/ * +/, )7( E/ ;7/) (+()) *7(/6/ */ /() ( ,(/()6+ + (/6(/, * 7/ +*() (+/(/6( +,(/6 *+(+ /6(/(+ (=++ ) */,*,/() 97( @>+(*/ ( ()++ ,/6(;+ ( ) (() ( (=+,(/6 ( )7 /,>( ( >, )? * ((>+ ) /,>(() ( )6,)@**,./ (@,**, (@,*,(/*, (@(*6,>, ( ,(/6,@,**,./ */ ( )(+>,*, 97( @+(*( E/ ( 200$ A)( M7/, ( S7 , )7 7/ /7(> P/ ( **,./ 7/, )+( )7 ( ) 6+=+() */ ( =(6 ( + 7/ /7(> ,7) **,./ ( ) E)6) M,(+) E)6( ( + **,./ ()6,/ ((+() 6+=+() 76+,() /+6,>) +@(),/() )( ) (/ ( / ( **,./ +,/ 7/ +* @(,( 6( ) ,>(+)) ?)() 7;+() ( 6+= *767+) L) +,/*,,) ()) 97? )( )/ (/ 7/ ((/ ),)6(6,* ( ) (@,/,*,/() ( (/6+/) ( 6+= )7() 97(
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
@,;7+/ (/ ,,;+@? 7/, )? * ( ) /+) +*6,*) + (=++ )7 (/ ) 7;+() ( 6+=
%n el plan de acción mundial de la O/' se fi*an cinco ob*eti+os:
1 (++ ,*+ ,/)6+7(/6) /+6,>) )+( )7 ( ) 6+=+() 2 +6(;(+ +>(+ )7 (/ ( 7;+ ( 6+= 3 (=++ ( @7/*,/,(/6 ( ) )(+>,*,) ( )7 *7*,/ ( **() ) ,)) 4 ++*,/+ 6) +6+,) + @7/(/6+ ) (,) ) +*6,*) 5 ,/6(;++ )7 ( ) 6+=+() (/ 6+) ?6,*)
L OMS K2010 /6( 97( + ,7)+ *+(*,./ ( (/6+/) ( 6+= )7() (,)6(/ *76+ /) *>( 97( ,/*7(/ +/,*,./ *((/6+,( (: ( ,(/6( @?),* ( 6+= ( ,(/6( ),*)*, ( 6+= ) +(*7+)) (+)/() ( )7 +6,*,*,./ ( (+() (/ *7/,H Q*,(/ 7/ */)(/) ) ++,; OMS (/ K2010 +6 ( */*(6 ( 6+= )7( >/ ( /(+ ,+6/6( ()( ( */6(6 ( ,,6 ,(/6( @?),* K+,();) @?),*) 97?,*) ,.;,*) (+;/.,*) @,/() ( ) ) *(/6 + ,/*7,+ + +(+()(/6*,./ ( ) ()67,) ( >, )7() 97( ,/*7( (+)/ * 7/ )(+ ,/6(;+ */),(+/ ) @*6+() ),*)*,() +(*,/) */ *767+ +;/,*,./ ( 6+= ) *(6(/*,) ( )(+ )(+ K*6,67 97( (+,6( ()6(*(+ /6(/(+ (*7) +(*,/() ,/6(+(+)/() (/ )7 >, +; ( ( D( *7(+ */ O@,*,/ R(;,/ P*,@,* O()6( ( OMS ()( ( 7/6 ( >,)6
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
()6+6;,* ) +;/,*,/() )7() */)6,67(/ 7/ ()*, + (/ /( )( (@,/, >,),./ 15 ( )7 *7*,/ + *7/, ( 6+=+() ( 7/ +;/,*,./ */ ( @,/ ( ;++ (*7) */,*,/() ),*.;,*) ( )(;7+, ,/7)6+, @?),*) 97( /6(/;/ +7(>/ )7 *, ( >, + ( ,(/()6+ ( 6) K+ Q(6 O+;/,6,/ 1### O+;/,*,/() S7() OMS K2010 7()6+ () 97( )( ,(/ * (/6+/) ( (=+ (+/(/6( + 6) ) (+)/) (/) */ 7/ +;/,*,./ +,(/6 ()( )7 ;(+(/*, */ +6,*,*,./ ( 6) + +6(;(+ ) (() ;+/6,+ )7 ,(/()6+ (/ 6) ) )(*6) +(*,/) */ )7 *7*,/ )(;7+, ,/7)6+, ;()6,./ ( +,();) +() ,(/()6+ (/ ( ,(/6( ( 6+= +6,+ ( /,6+( /,),) ( ) ,/,*+() +(*,/): ()*, @?),* ( 6+= )7 )(;7+, ( ,(/()6+ */*(+/,(/6() (, ),*)*, ( 6+= ,/*7(/ )7 +;/,*,./ *767+ ( ,(/6( ( 6+= ) +(*7+)) ( )7 (+)/() (/ ( ()*, ( 6+= ) @+) (/ 97( *7/, 7)* (=++ )7 ( ) 6+=+() )7) @,,) ( 6+) ,/6(;+/6() ( )7 *7/, D( *7(+ +(>,),./ *7(/6 M6,>*,./ @+ ((+) 6 *++ 76 +*( (6 +*,./H +(, + A;(/*, E7+( + S(;7+, S7 (/ ( T+= K2012 ) 6,>*,/() + ( ()++ ( +*,./ ( )7 (/ ( 6+= )( (/*7(/6+/ )*,) @*6+() ,/6(+/) (6(+/) ( ) +;/,*,/() 97( 97,(+( (*,+ 97( (/ ;+/ +6( ) (+()) 6,(/(/ ,;*,./ ;+/6,+ ( ,(/()6+ ( )7) *++() D(/6+ ( ) 14 @*6+() ,/6(+/) )( (/*7(/6+/ ) +(*,/) */: ,*6 +( ),;/,@,*6,> (/ ) 6)) ( 7(/6 ( +7*6,>, +7**,./ ,),/7*,./ ( )(/6,) *)6) )*,) ,)**, + (/@(+( ,*6 ),6,> (/ ( +()(/6,) +() /,>(() ( )6,)@**,./ (/ ( 6+= )? * ( *+,) +;/,*,/ ( ) 6+=+() +(7**,./ ( +6*,./ ( (+)/ (=+ + (/ ) 6+=+() +(7**,./ ( *)6) )*,) */ **,(/6() (),/() ( 6+=
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
B7+;) K200# ;+(; * @*6+() +(*,/) */ 7/ ,6 + )7(: 6(/*,./ ,* K((/() +(-(( (+,.,*) (+,6=( ,* + ,/**, + **,(/6() +,, +6, ) 76,,) (/ */)6+7**,./ ( (+@, (,(,.;,* ) +(*6) ( ) *(/6+) (+()) (/ *7/6 6*/,*) *7,66,>) K;+7) @*() (/6+(>,)6) (/ +@7/, 97( (>(/ ( ,*6 ( , ( ,(/6( ( 6+= )7(H )? * >(+,@,**,./ */ ) +;/,*,/() ),/,*()
5. Referencias 6iblio$raf,cas
66:,,6(*>,+677/(7*:20$$,7/)+((+*6,/< *IDW10352#$#;W" 66:,,6(*>,+677/(7*:20$$,7/)+((+*6,/< *IDW10352#$#;W"
Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
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Universidad Nacional Abierta y a Distancia – UNAD Curso: fundamentos y generalidades de la investigación Unidad 3. Fase 4 – rouesta final
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