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“Upgrading enterprise “Upgrading enterpris e applications to a new release ranked as the third-highest priority among software initiatives in Forrester’s most recent survey of enterprise software decision makers, following following rationalizing and consolidating enterprise applications and updating or modernizing legacy applications. Application upgrades were rated as ‘very important’ by 16% of the respondents and ‘important’ by 38% in supporting current business goals.” Paul D. Hamerman, Forrester Research Inc., app upg: hw mk upg d W B V Pv ev, J 2010.
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Figure 1: Three-Phase Upgrade Liecycle
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e u gy pkg e w v rp vp epw w b g v- (soa) tg p e p c y p lg p Figure 2: Business Beneits Customers Expect rom an SAP® Sotware Upgrade
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“The new user interface in SAP CRM is very well received by our end users at PBS, and by taking part in the SAP Ramp-Up program, we were able to implement it in an efficient and secure way. In order to meet the business requirements, it was not an option to stay on the old platform.”
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saP w w p by .) ug pv w b yg w gy y p p v g p . Achieving Business and IT System Stability rg pv b saP w p j it . ay b by p p py. , saP w p w y py’ yg gy, g y pg y, b v, w. opg y b v y v p saP w q g pg saP pp. t, saP w y b pb w w pg y b v y b b y p w v. By pgg, y y p-- w yg gy g b y y by. Providing Continuous System Support and Maintenance t 7–2 gy w by saP pp pp saP B s 7. i p, saP erP 6.0, saP nWv 7.0, saP crm 7.0, saP scm 7.0, saP
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“The software helps us to achieve cost savings through easier release management and to further broaden the functional support in areas like treasury, talent management, and supply chain control.” Jennier Allerton, cio, r
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t -p pp b bw b p g saP g jyg pg. i b-p p-w g qy p g pgg saP erP 6.0 y saP B s 7 pp, g pv saP pkg. i b w p g pv q. Step 1: Gathering Preliminary Inormation t p vgg w w y vb w y g y pg , p, y w. t p , it p g p vy saP Wb , , w pp. i , pp saP v g b g w saP p pkg. Step 2: Involving Stakeholders t p vv g w w b b pg. t it p pv v b p v pp pg b . Y b v pp vv pp pg pj. s pg j q , saP vp v p p. p, saP vp
bw saP erP b it g b . saP B s pp, y p w g b (www.v.p./). Step 3: Determining the Business Value o New Functions t p g w b pg w y. i q g g b b b q b by pg . t p , b g -p b p saP B s pp b . i , y y v w y b w vb b pg . B vby q y q. V p v b . Step 4: Organizing Delta Workshops it p g wkp w saP w p saP p g y , , bw w . t wkp w b p p v p w saP w p v b p.
Step 5: “Test-Driving” New Functions t b w w pg y, it p p “b” y yg w . t b y y g pg pj, b pp pv ppy it b y w y w g. Y p v p q p y, pby g py p . t wy v pg pg w . i gv y - p w w y b. Y b y vw b p w y w b by pg.
Solution Browser Tool or SAP® ERP t bw saP® erP pp w y y w b b gv saP erP pkg saP erP. i gv b p p ppy p b q w vb w. Y www.pbw..
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Step 6: Finalizing a Justiication t b it p , , k pg p j pg. h y b b-p pp – w it pv w – w p-w pp – w b y w b p q g w. a p pg j p, y vp . t p p b p g pg pj bg. t qk pg y v v by saP cg p y g-v , b , pg. e upg J v j pg, y : • a b p pp by g saP w p • mk py pg pj g b p saP w y p • iy ky v v py’ b ky pv pp b p
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Implementing SAP Enhancement Packages t bk ipg saP e Pkg , pb by saP P, pj g saP pkg. i p , pg, , pj p, b p.
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“The effort for implementing an enhancement package is comparable to installing a support package stack rather than a release upgrade. . . . The cost reduction by combining [the support package stack and enhancement package installation] is considerable.” Wolgang Hohman, s sp sy ig & it Pj, sbg Ps
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“The support packages in our productive SAP software system are normally updated on an annual basis. Now, with the installation of an enhancement package, we can combine this process without any additional efforts. This means that the latest SAP functionality and technology is always on hand. We simply need to activate functionality on request from our business community.” Dr. Marco Lenck, cio, r c r Gbh
Business Function Prediction t b p g pv b w saP pkg saP erP w b v y b w pp w . rv y pkg saP erP 6.0 b b y g y g. a p w v b y w by . Y q g g saP sv mkp www.v.p./bp.
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ig saP spp rp mg (saP srm) saP erP pp
e p y saP erP b g saP erP w saP srm
p q c g v (saP erP p ) ig saP nWv® m d mg p g p q, p , p b p v e dpy v v w p tp p p q e g pg p q pp v tkg y v g g p By vb saP nWv B c w
sv p w ig pk w saP srm iv g saP srm eb p q saP erP • eb g g saP erP w pp -v y saP srm • ig saP nWv m d mg g p v • • • •
Gg s w upg
21
SAP ERP Operations: Sales and Customer Service Business Challenges
Enhancements
Features and Functions
i y b p
• ipv Wb (ui) • ipv y
• r pv pp by
g •
• • • •
gb ui vb saP nWv® B c w ipv gb ui: g w g , b , bg p, p , v g; p ; p pvw e – saP® gp (saP Gui) Pv g w b dpy v w ipv p ( yp VPrs) p y
SAP ERP Operations: Manuacturing Business Challenges
Enhancements
Features and Functions
op p p pg
• e
• e kg v p
g • e
g • mg y • e k p g
w pp pg • spp b p • • • •
• •
22 Gg s w upg
g e kg wk p Qy b g p mg b pw p spp gb p (xsp) wk p (Pi-) w vg nw g by kb pg w p vg s p g g p bw saP® erP saP mg e pp
SAP Enterprise Asset Management; SAP EHS Management Business Challenges
Enhancements
Features and Functions
ey g p
• l g • op p
• mg w y g • aby p v • spp g pg wk
• op g • Wk p g
p p w p • spp g g w bj p v • u wk p y-v p
• ryg : v-
• e yg p gy
p pg y • c pv
pg y • nw y p y rg, ev, a, r c (reach) g vby g q, v k p ppy p, pv y g ky p, , b • i - gby g w pp wkw
Business Challenges
Enhancements
Features and Functions
• ig qy g
• ig saP ehs
• ip p p
y saP® erP op saP ev, h, sy mg (saP ehs mg) pp • e qy g y saP erP op
mg qy g y saP erP op • e y (mea) qy
ipv v, , y p
Operations: Cross Functions
p saP ehs mg • e mea, g g w
• • • •
qy , g g, w p g mea yp a qy aby p qy w vg nw p g p w v g Qy p vb saP nWv® B c w
Gg s w upg
23
saP s sv wk t wg b gg saP erP 6.0 w pkg 5 saP erP saP crm 7.0 w
pkg 1 saP crm p saP s sv wk w. P vb y p saP s sv wk. saP
s sv wk y vb saP erP h cp mg saP erP .
Business Challenges
Enhancements
Features and Functions
lw p g v
• cv - v
ig w bk- pp v pvg v
av y v vy v qy
• c p
pv pp g, k g, pg, g, g v v • r g w v • a g v k, w v k pp g • ig g v g bk- y b bj g y--y v p • cv p-
• op b p • Gbk p ky p
w
h v pv g
• a pp v v
m wk v
Pv pp p bk-
• mp bk- y k -
• Bk- v–v
v • spp g y v • c -saP bk- w • n pq
pp bk- w v (saP r/3® 4.6 w ) • av pg g -g pv bk- w
e -v pvg
ev p -v
• J • rq p-
g saP® s sv wk w • h pp v vy • g g, p, v v v y
i y y v pv
24 Gg s w upg
• V g py • G v g
cb v q w
saP m d Gv t wg b gg saP B s saP v 2010 saP m d Gv pp.
saP m d Gv p -p, - gv pp y , g, b w saP B s
w. W saP m d Gv y saP erP w v, pp pp py w.
Business Challenges
Enhancements
Features and Functions
i - qy
• Gv
• og w y saP® m d
g • Gv , , pg • Gv g
• • • •
• • •
i - qy pp
up- - gv
• Wkw-v g p pp • cg q ppv p • • • • • • • • •
i - qy
up- - gv
Gv pp cg q w saP iv w by ab a b - g Qy pg g p saP Bobj™ w g saP sg ep mg pp: saP Bobj Pg c pp a p saP sg ep mg c w y saP m d Gv a p saP erP
w g d g Wk g g nppv kp v “gg” db p gp y d b p y v p v (soa) pp k bg (ale) s, py, g, g pp c g p, py, pg b pp m pg g d qy v, p k v
• Wkw-v g p • cg q ppv p w • • • • • • • • • • •
g m pg g q d g Wk g g nppv kp v “gg” t v ppv db p y (ypy v ale) p s, py, g, g iyg pv u c v
Gg s w upg
25
saP e Pkg 1 saP scm 7.0 t wg b gg p saP scm 7.0 w
w pkg 1 saP scm. t p saP av Pg & op (saP aPo) p saP e W mg (saP eWm),
saP ev mg, saP sppy nwk cb (saP snc) pp.
Business Challenges
Enhancements
Features and Functions
Gb
saP® av Pg & op (saP aPo) p: -py pg
• t p -py p q
i ppy vy
saP aPo: ggg pg w ppy wk pg
a ggg pg, g p , b p, ggg, ggg
av p v
saP aPo: pg
• ipv by gp v g
saP aPo: gb vb--p
p saP erP pp saP aPo bk • spp ppy pg -py , g g p pp
pg ppy wk pg • e k vy q gpg • e v vb--p pv g q p v g v
saP aPo saP sppy nwk cb (saP snc) pp: pp b
• i pg y vby g pp
mg b b p
saP tp mg (saP tm) pp: g k-y
• o-v p g, by, p
ipv vby pg
saP e W mg (saP eWm) pp
P saP eWm - vby p
ig p y
saP eWm saP tm: g g
ig p b saP erP
G vby by py w
26 Gg s w upg
pg • e pp b g g
p p saP snc w saP aPo • e v p p g (w saP ev, h, sy mg [saP ehs] pp), p, saP erP , bg • ig w saP erP, gb v w, saP Ggp i sy b , saP aPo, saP ehs mg • ev g pp g p p
Business Challenges
Enhancements
Features and Functions
e w y
saP eWm: p ky p (KPi)
db g - p
G vby qy b ppy wk
saP snc: qy b
• spp qy vby
G vby p b ppy wk
saP snc: gpg p
• lg gpg p
dv b p p g pp gw w
saP snc: qk vw, , pp bg
• e p qk-vw bg bk v
op p by q
saP snc: p b
sp b y w gp v v ppg p p b y p
spp b w
saP snc: bggg
• nw bg pp , y
by pg, kg, wg bv qy ppy wk • spp pp (b) qy , g p, bj , • a p g qy b • ig w qk vw saP snc py qy KPi pv v p wk w p ppy wk • dpy p by p ppy wk w p y saP snc p g - k qg • e p v , g wk pg, vy • e pp pp bg, wg g -
w b p, , gp • spp bg g , q p, p kg, y v, , k
Gg s w upg
27
saP e Pkg 1 saP srm 7.0 t wg b gg saP srm 7.0 w pkg 1. Business Challenges
Enhancements
Features and Functions
Pv v, g p p by, y
• sg v p
• c v, g v
p bw saP® spp rp mg (saP srm) saP erP pp • e g g y v • m- g py v p • ipv vby p “-p- v” “ p ”
; p p g • s r pg v w y • nw vp Wb dyp vp v p q v • r saP erP pp -v v
ipv p g
• hg py y
• up srm w v
g b y • c p v, g
- g • eb y; -v wk g • P y p, p, v ppy y vvw • d v
• eb pv
• b g bg
• o bg w saP iv w
p g • Pv by
( p, w) • • • •
• nw ppg- pp • ipv wkw
• sgw qg v w ppg- p • cg • Wkw pg pv, g p
py g p • dv bg q p iv -v qg
by ab r p “ w” rp - v rp p: wg tw-vp bg
• ipv bg g y
p g
ppv p dv v pp g q
r wp
• B pp g
pp g, q, pp • B p wk g bg pg pp sp p p
28 Gg s w upg
• nw pp -g • up g g • Wk –b g , ,
, b g ppy b • db pp saP srm saP erP • s- pp • i saP srm w p by g saP
nWv® B c w • Pby p v w g saP nWv P ig gy • ay y saP srm – p saP nWv B W p • a b pp - (saP srm g w saP erP)
saP e Pkg 1 saP crm 7.0 t wg b gg saP crm 7.0 w pkg 1. Business Challenges
Enhancements
• i y by
• • • • •
kg • e kg w v b yy
mkg g sg cpg g lyy g mkg p g
Features and Functions • • • • • • • • • • • • • • • • •
• i by y
pp • eb b g
vb y
• • • • • • •
a g ay P g g a o g P g c-b gpw g
mkg mkg g cpg p mkg k g t-py g g rp bj g sg pp cbv pg g r- g pg hg-v pg t-py - kg g P g b p pp b w p, g b, v, b py P-- g lyy y mbp , g b--b y P kg b
• Qk • a g bk q,
• • • •
• • • •
, qy saP erP pp db pv, g, v iv pg q, , nw -pw qy ig saP P mg mg pp by Vv w saP c rp mg (saP crm) pp a g bk q, , qy saP erP up pp saP crm–b pg , iy, i, i e p eb (dartx) pp
Gg s w upg
29
Business Challenges
Enhancements
Features and Functions
i v y v g
sv
• mb gwy v • sv
• d g v
i
• • • •
• P g • cbv pg
• spp bg g kg
g • mk vp
• e kg • a g b • my
• r w vg
v
• r pp w
g p g b • ep k v g b
30 Gg s w upg
m pp tk-b w ay pg g -b e -b b p • saP crm gg • m bg • ck pg w p
saP e Pkg 1 saP Plm 7.0 t wg b gg saP Plm 7.0 saP pkg 1 saP Plm.3 Business Challenges
Enhancements
Features and Functions
i pvy
• u (ui) py • ui , b ,
• Wb ui • ui pp g bj • obj vg saP® P ly
g, gg g g, p , v g • ipv vg • ipv by p
mg pp • P g • P y • s y
ipv p g
c-v b y pp ui
B vw
hg b
i y p ppy
• c-b • s b
e gg g g
cpv p g g p
• a g bj
sy p
G g pp (p g) b p g g pv g p
• sy vp r & d w
v
, vg, ppv, g g p • P p p w pp wkw • cg p y k wkw p g • sg g pp p • spp g p p g
3. spp w pkg 5 saP erP 6.0
Gg s w upg
31
planninG an UpGrade
strateGY and manaGement to maKe the ProJect run smoothlY
t vy v p p g-v b it q b . a p, y pg v pg pg p. i vy by saP, 69% p j g y g pg pg p. y- p pj g j g. t pg gy vp g g g pg v, py g g. t g, b p, saP p pg .
Assessing Impact o an Upgrade on the Existing Solution ev pg p, y p y k p p p v pj. t k, y, pgg saP B s pp vy gy pg w p. p, pgg saP r/3 4.6c g
32 Gg s w upg
by vv w k b vv y g p y saP erP w. bw saP r/3 4.6c, pg saP erP 6.0 vv g k y q pp j, g, g. typy, saP B s pp p saP w p vy w . B p v . W pg pg y p, y kw w w v p w y p – , w pg q g p w. i g, p – b , saP p w g .
t v k pp j g w py w p y v . G it kpg (vg, , g y ) gy y pg. t saP y b saP r/3 y vv pj. SAP recommendation: t p b k py pg pj, y y p y yp w . t w v b k . s p g q ppg y g w g.
Upgrade Inormation Center
Upgrade Dependency Analyzer
a g p pg- g pg y – gy p – vb www.v.p./pg. Y w v g gp w b eg Jp. t p g b.
Y pg py y k pg p bw w py saP® y w p. , www.v.p./.
Technical Prerequisites and Limitations W pgg y saP B s pp, g saP pkg, pq y k . t gg p pq w pp. upg P saP B s app g 4 gv vvw pg p
saP® erP 6.0 w/ w/ ehP saP r/3® 4.6c¹ bv saP Plm 4.0¹ bv
saP B s pp, g saP pkg. t pg saP B s pp, g pv saP pkg, y y : • upg w y p pg • cg y w, pg y, b p • P u v y p-py, p-pg (mdmP) gy b pg py gg w
i saP pkg 5 saP erP upg saP pkg 5 saP erP
saP crm 7.0
i saP pkg 1 saP crm
saP crm 4.0¹ bv
upg saP pkg 1 saP crm
saP srm 7.0
i saP pkg 1 saP srm
saP srm 4.0¹ bv
upg saP pkg 1 saP srm
saP scm 7.0
i saP pkg 1 saP scm
saP scm 4.1¹ bv
upg saP pkg 1 saP scm
saP erP 6.0 g pkg 5 saP Plm 7.01 saP crm 7.0 g pkg 1 saP srm 7.0 g pkg 1
SAP® Saeguarding or Upgrades W saP® sgg upg p v, saP pp k g saP w pg. i py k y p ( www.v.p. /gg).
s a P B u n e s u t e 7 i n n o v t o n 2 0 1 0 ³
saP scm 7.0 g pkg 1
ehP = e pkg ¹ d pg saP B s 7 iv 2010 pp by saP. ² i y pg saP crm 4.0 5.0 saP crm 7.0, -p (g yg g ) v b g py. ³ m y ppy pp pp w saP B s pp pv pg. v y ppy pp p saP B s 7 iv 2010 b pp p saP erP, saP scm, saP Plm, saP srm, saP crm, p saP r sgy lg ep v.p./gy.
Figure 4: Direct Upgrade Paths or SAP Business Suite Applications
Gg s w upg
33
t upg n saP B s t wg b pv y w p pg
saP B s pp. pv , pg g, pg g, p
pg g, g g saP sv mkp www.v.p./g.
SAP® Business Suite Application
Notes
saP® erP 6.0 pp
i y g ysaP™ erP 2004 pp , y pg saP erP 6.0 b y saP B s 7 pp saP pkg. i y pg pg saP erP 6.0, y saP pkg 5 saP erP y pg. t i v y b g saP nWv® gy p. t - y g pp by saP. i y v b g v w w g , y p g saP nWv P p. i y w g b , y p g i v w w p saP nWv. , saP n saP n 709038: “saP ig its.” , saP n 852235.
saP c rp mg (saP crm) 7.0 pp
t saP gp y pp v k. t pp- (ui) g pp. t w Wb ui saP crm w saP crm 2007. , saP n 1118231. i y pg saP crm 4.0 5.0 saP crm 7.0, pg vb, b ui g -p ui (g yg ui- g) pb. ui g, saP crm 7.0 upg m G. i y pg pg saP crm 7.0, y saP pkg 1 saP crm y pg pj.
saP P ly mg (saP Plm) 7.0 pp w pkg 1
t w p wg w p v . t w p saP erP 6.0, g saP pkg 5, w pp pkg 1. t saP nWv 7.02 pkg 2, w pp pkg 1. • ea-iPPe 405 ea-iPPe 405 vb w saP pkg 5 saP erP 6.0 w v /Plmu/iPPe_int b . • saP Plm Wb ui 701 saP Plm Wb ui 701 vb w saP pkg 5 saP erP 6.0 w v /Plmu/WeB_ui b . • saP aPPl 605 ea_aPPl 605 • saP Bs_oundation 702
34 Gg s w upg
SAP® Business Suite Application
Notes • saP nWv 7.1 trex v
, saP n 1249465 t vw saP Plm Wb ui b , w vw w b . t , w saP s v mkp y. , saP n 1319472: “i n Vw saP erP ehP5.” saP spp rp mg (saP srm) 7.0 pp
i bg vb - pp, saP srm 7.0 vb - saP erP 6.0 (saP srm ) w . saP srm 7.0 saP erP vb saP erP 6.0 pkg 4 w saP nWv 7.01. i y v g saP srm 5.0 - g saP erP 6.0 w, y pg saP srm 7.0 saP erP 6.0 pkg 4 (w saP nWv 7.01). saP srm 7.0 , saP n 963000: “ug r srm a-o ecc saP erP 6.0.” i y pg pg saP srm 7.0, y saP pkg 1 saP srm y pg pj.
saP sppy c mg (saP scm) 7.0 pp
t wg pp p saP scm 7.0 pg saP scm 7.0: • saP av Pg & op (saP aPo) p • saP e W mg (saP eWm) pp • saP ev mg pp • saP sppy nwk cb (saP snc) pp , saP n 1284461: “r r saP scm 7.0.” saP eWm, saP ev mg, saP snc b - p saP erP 6.0 w pkg 5 saP nWv 7.0 w pkg 1. , saP n 1173386: “i/upg scm eWm 7.0 erP 6.0 ehP4 g”; saP n 1173567: “i/upg scemsrV 700”; saP snc 7.0 upg m G; saP n 1173389: “i/upg scmsnc 700 nW 7.0 ehP1.” i y pg pg saP scm 7.0, y saP pkg 1 saP scm y pg pj.
W pgg, y y wg : • l vby y v -py p – vg , p
• cpby pb w saP
pp -py p ( p, pb w u)
Y pv b saP B s pp saP n .
Gg s w upg
35
ig saP e Pkg W g saP pkg g pg, saP wg pp: • i y p pkg. s y w p y b p vw. a g y v b , pkg p g b p . • nw y b py w b v w. cg pb, w g v y v .
Planning Service or SAP® Enhancement Packages t pkg pg v saP® erP pp vv: • o- pg kwg wkp pkg • sw p y • Pq k saP erP saP s mg pp g • dvp p, , p • P
36 Gg s w upg
• awy saP pk-
g g w pp pkg. ug gy, saP pkg b vy g w pp pkg. n y v g p vy, y w pg pp pkg. • Y b pkg v saP w b aBaP™ pgg gg. Y v j pkg v saP w. • a y v y pkg, y v . i y y w vg y, b y p w y. • a y v v b g w wk, y v v. • i y v - y w, k y - pv w pb w saP pkg y pg . s saP n 1226284 b saP -. w saP pkg, “ i” bw k. Pg-i saP r/3 sw nw g bw saP erP 6.0 saP B s pp g v w pg- saP r/3 w. t saP erP c
cp 6.0 p g w pvy v pg-. upg P u saP B s pp, u v y g mdmP b pg. hwv, g y w p u v pv pp gg w pg – p, a ep . n: saP y p u v saP B s 7 pp. t pv saP g v b b vy – p, y b pp w Jv-b pp. q v u, wg saP n: • saP n 73606: “spp lgg c Pg” • saP n 745030: “mdmP – u i: s ovvw” • saP n 79991: “mgg u spp saP app” • saP n 838402: “Pb w n-u sy lp” • saP n 1322715: “u aQ” • saP n 1358929: “dp soa w n-u Bk” aBaP-b saP pp, pb b pg w u v. , saP n 928729.
m p pg u v w pg w saP w pv saP ( “ i”). Y g b u saP B s pp www.v.p./gb.
t wg g pg: • cpy g it p b saP b pg • s vp w it pj gb , gg v pj, pj • upg gy pj p
Scheduling an Upgrade t y p , y b w y vp pg . o py p g qg v pg pj. a saP B s pp y g pj. i gy pg v v pv saP v v v y. B g pg, g pg gv w vv. t, pg b w y it pg gp.
Technical Upgrade
i y v saP w v, p v vp v, y v gp. i y pg y v q w y p y . SAP recommendation: t y p w it pj, y y vy g pj pj pb. s pg p w b vy p p w p.
Functional Enhancements
Strategic Enhancements
y y
ip w q b
• Get rid of unused modifications • Move to standard functionality within
• Implement new and enhanced
saP® w • Create stable foundation for further
pv
y w saP w • Implement enterprise services
Determining an Upgrade Strategy sy g pg q w- pg gy p pp pj p b y g. t pj gy g y pj b roi pg. t pg gy y v g pgvy p y, b v, pp g soa w g k. t p ypy v y p: pg, , g ( g 5). Phase 1: Technical Upgrade t p vv py g pg. t j g p w w bq pv, g b g . t p p y b b p vy : • Pvy b . • m vp , w p y py. • u v y k p.
p b p • Innovate business needs flexibly
Figure 5: Upgrade Strategies
Gg s w upg
37
n: saP crm 7.0, pg saP crm 4.0 5.0 b b w g w Wb saP crm. t pg g p b saP crm 7.0 pg g. Phase 2: Functional Enhancements d w b b, p g b v by pg vb w w yg b v pv p . dg p, saP w vp p w saP w . op pv by pkg pg “w-gg ” – g b b w . ev g p b b g pj w pg, w 80% saP pp p p pj pg b p v by v. t p b v w b pv by saP pkg. t p v b k y pk g b v p p pj. i y w w b y w b, y k vg w b p g saP.
38 Gg s w upg
, saP sv mkp www.v.p./bp. Phase 3: Strategic Enhancements P vv pg pp b p y p w b soa. i y pg w p vy p b y g. soa b y pp v y p g b y w p.
Managing SAP® ERP 6.0 Upgrade Projects t bk, pb by saP P, ’ pj ’ g pg pj vvg saP® w. i v: • Pg pg: gy, g, g, • eg pg: y p, u, g, g • ug pg : saP s mg pp g , pg , pp-p pg b mgg saP erP 6.0 upg Pj g y g
p pj gv g pj g pp, b p, pb , , .
Cost and Eort Estimate lg g g p pg pj y k y g-v py-w pg pg. t b pg – y p py yp pv saP w v. saP y w p pv pg pj bk y saP pg j g. a g-v , b . ag pj p y pg, p y b: • c it b – G pj g g p (vv b 10% pj ) – t g pj pp j ( p, p j saP w vp) – tg (vv p 40% pj , pg g pp j y g p) – tg , ppb – p b , g p ( v -g),
• c • a w , ppb
( p, v j – cPu, k, y) • a -py saP w, ppb w y v by saP B s pp t g-v y b p p b . ay p, amr , b g g. SAP recommendation: , pg -p y y v py b p. t v b
Upgrade Experience Database saP pg pg pj q bkg pj g pg p by . saP b b: • Pj • B w • r pg • s w pg t b p , www.v.p./pgb.
pg, p k , y b p v. t, y b p g v ppy p y g .
Project and Risk Management o pj-p p ppv, y gv y . a pp p, y p pj kk g g w g , p, . i bq pj p, pj g pg kg, bg g, py g, g, g g, w pp . s t wg g pg: • appp gv p g , w vv it b ; p; g w it v; g q • s py • Pj w b k • a pj g
• cy pj p -
b g g p, py g p (n: p pg pj w b g pv w g v.) s P t p pj k v pg pj, wg pv , p, pj b b: • s pj , pb vg, pg kg, p • Pj pp p ( p, pg y) • r pb vv • sp pj p p • G p g g gy saP s mg saP upg r mp p y p p y . Pj d sqg a w saP pg p b, vg pg saP erP 6.0 b v . g 6 saP’ w v pg p - pg pj.
Gg s w upg
39
April
c wk
14
May
June
July
August
September
15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40
1 Project preparation 2 Blueprint 3 Realization 4 Final preparation or cutover
5 Going live and support
Figure 6: Milestone Planning in a Technical Upgrade Project
5 wk 8 wk
3 wk
Code reeze
2 wk
ov pj : ab 4 Pj : a saP® r/3® 4.6c; g : saP erP 6.0
Technical Upgrade Planning or SAP® Business Suite
Technical Upgrade Planning or SAP ERP
Upgrade and Migration Assessment or SAP CRM
t v p jp- saP p pv p pg saP® B s w. t v py pp pj vv w w pp. t bjv v b y p bg y pg pg pj. t v p k w p y w q p pg. B q v v, y w p b bg. o v vb – y w p b pg pj p – pv y w vby pg pj.
t saP v w y v y pg pj g b y w-y - wkp v , q, p g y pg pj. t v “ ” v -p saP pp pg .
i y g pg y saP c rp mg (saP crm) 3.1, 4.0, 5.0, 2007 pp saP crm, v w w b v pgg w w pg w p y b bjv. t v g p saP pp p p pg.
40 Gg s w upg
SAP recommendation: t v g qg v vv pg. t p v b pb ( g) y pv saP w p, saP pv w y, y p pg by bg p “pj y” py w y. Wkg w pj y w y -v jy pj k, pp j g, b pj p (g vp qy w y) pg. t k- pp - p.
Upgrade Management Tools and Assistance t kp y pg k, k vg saP s mg, saP upg r mp, – w – p . saP s mg Y saP s mg pp g p w: • ipg pgg saP • ipg saP pkg • mg y • ag v pp • mgg pj y
• dg b p
by pg • ag g g g ug saP s mg g y y saP pp p p saP pp by pvg p pg y p. i , pj b p, vg p-- pj p y p .
“With SAP Solution Manager we can test system adjustments far more quickly than we used to be able to. Test distribution, performance, checking, and validation are also a lot more transparent now.” Detlev Voss, t mg, süw eg W aG
, y q saP s mg pg y saP pp. dg pg p y w b pp ky saP s mg. W pg p . t, y pg saP s mg.
n: t p y p saP s mg y . Business Process Change Analyzer Y b p g y saP s mg p g p y. t p y saP bj bj g w pp pkg pkg p w . t y y b p, pv bj p, p g y bj. B , y p . Maintenance Optimizer or SAP Solution Manager t p saP s mg pg, g, gg pp pkg p saP w p. dg saP pkg, p p y w y w p p . W y b pkg w pp pkg ( saP ), p b k . t p y by p.
Gg s w upg
41
SAP Upgrade Road Map t saP upg r mp v w saP s mg. i pv gy ppg b p pj g b p pg pj. i k, p, w- p pv g pj g pp g pg py pj v.
t p ( g 7) v p pv , bw pp-p pg b saP. saP upg r mp 3.2 pg saP B s w saP nWv. , saP upg r mp vb html b w www.v.p./pgp.
Build
Plan Upgrade Discovery
Upgrade Evaluation
Upgrade Implementation
SAP® Upgrade Road Map
Pj Pp d p pj
Bp
r
spy pip p j j
Figure 7: SAP Upgrade Road Map Content
42 Gg s w upg
Pp cv
P cv spp
P g y p v
e p y pg pp
e a i y y k k q pg y saP B s pp, g p v vb p y kp y pj w bg. saP vy saP y v b pg pj. g 8 w pp w v pg. B p v, saP pp w gg p saP sgg upg p v pg v. W v, saP p p pj g gy y w y pg.
47% 53% 59% 6% 35% 18%
0%
10%
20%
30%
40%
50%
60%
Y – pv pj g pj p Y – pv g v Y – g vp bj Y – pj pg p Y – pg n – v w y Figure 8: Customer Use o External Assistance or an Upgrade
Gg s w upg
43
exeCUtinG an UpGrade
meet the challenGes successullY With tested recommendations
t pv gy saP w pg saP r/3 ep w k pgg by . t pp saP B s pp. ag pg p b saP , p pgg saP erP 6.0 ’ p 94% . nv, y y g b pp g pj p p kp y pg g y. a vy by saP v w pv b j g g pg p p w pg vy pp py gg: • it j (39%) • dw (54%) • app j (48%) • e g (64%) • u g (39%) t pv , b p, saP .
IT Inrastructure Adjustments t saP pg p b w 40% saP j w g pg. hwv, y y k j it . t j y
44 Gg s w upg
g pp v, pyg w - p, kg wk j y p, pgg gg pg y b p, vg u. rg app sv Y k w y v w , cPu, y, k p, wp p. b g, saP sv mkp www.v.p./g. t g g pv w p g pg (w ). w saP B s pp, saP pv -g q saP n. saP pv Qk s, p y g g . a b, w w saP erP, w pp v b 10%. upgg saP erP 6.0 saP r/3 4.6c pp v y by 55% pp v cPu by 22%. saP crm 7.0 p q w , p saP crm 2007, v ky p. p, - p, b w 20% . app v y q .
dpyg nw -e cp saP y py Gui, w ww pb w pv saP pp. t saP Gui v, y y pg w pg y Pc. W saP B s 7, pp v b . t v g (“g g”) pv k saP , w : • saP nWv P p • saP nWv B c w • Wb saP crm • saP Gui Ww t aBaP pgg gg, y w Wb dyp vp v, ui gy w saP B s 7 pp p saP crm, w w Wb wk gy. a saP crm 2007, saP Gui g g saP pp. i p by w Wb saP crm (g saP Gui q y g pp g). saP B s, Wk : www..p./j//wk?p= /py//sp+u+ep ++saP+B+s.
ajg nwk m sy P t v p bk pg saP B s pp p kp y y pg w b b, saP pb f-e nwk rq- saP B s. t w pp ky p wk g. i q v saP pp, Wb saP crm saP nWv P. hwv, gy y y y p q wk g. upgg opg sy db P t p pq pg pg. s pg pj ppy g pg y b v p. cvg u i y vg u g gg-v p pg pj, y g q, b v saP ( “ i”). t pv u v.
Technical Deployment W saP r/3 ep w 2003, saP gy pv pg p by g y w gy. ty gy saP B s pp b aBaP pgg gg, w Jv-b pp. B sy sw tgy W gy, y “w” saP w pp ( p, saP r/3) g v ( p, saP erP 6.0) -p p. i g q, w gy j w saP w, yg b, “-p” p w vg b. sy w gy p p p j v b p g w w pv pg gy. saP erP 6.0, p, vg “ w” pg – w vg b g – by v 50% p pv pg saP r/3 saP r/3 4.6c. B p saP erP b, pg pb p pg pv saP r/3 .
e Pkg i t pkg b , b, p y w p pv pv p g v g p. t p p. saP y v pkg , w vb saP sv mkp. t g, saP y ppy pkg pp pkg , y, q. saP pkg, “ i” bw k. mg dw t w v w b w.
SAP® GoingLive™ Functional Upgrade Check Service t v p y v b, g, y pg: • dg pg, it j pv v p w – p, w -v y w. • a pg, y b v w p y y .
Gg s w upg
45
Technical downtime g w w b pvy. i v bkp g. Business downtime , b p p, g w w vb . i w p y , p, bkp . Y w by: • cg “w-” gy “” gy ( by pg g pg; , pg g pp) • dg ppg p b b by v v g w • ug saP b v, icnV, g p b w ( y w pg b y icnV b v b by pp pkg, -, vp) • upgg w b g, , ( y pg y k), w p b- v p • hvg p pg t b p w.
46 Gg s w upg
t b w b by : • Backup strategy – dpg vb, g bkp bkp gy w, w g p bkp bkp w . • Postupgrade activities – t q pp w b pg gg , p y w y, p g. t pg g pp b w-p v y p y v pg y saP w. e saP w gy v g pp . t, pg w y pb y v y pg w pv w g v .
Application and Modiication Adjustments app j pg vv kg j : • saP w • c vp • upg () g g b p saP w • i saP pp -py p
ug pj (-v) w y, y y y v saP w y j. t w p y k k j vp w y. saP pkg pp j, w b vy v w vy p pp . Bg b pv by pkg gy pp j.
Application-Speciic Upgrade Toolbox t pp-p pg b p y w ppg v. W y pg saP® w, pg, y v p ppp p b pg. t b b y g y p p w . t b g w pg Gui b saP upg r mp (www.v .p./pgp).
aj saP sw m t pg p p saP bj w saP bj. m pg b j. Y y y v saP w w b g by g saP pv j. Adjustments to Custom Developments i saP bj, w vp y by pg p. hwv, vp b saP bj bj g v g g pg, y q j v. saP py yg w b g p w pv saP B s pp. t j b p g saP vp . , saP vp p pkg p y vp vy g pg v y. SAP recommendation: i saP w vp g , y g pp j v vp w y
. saP w y vp p y . saP – p qk pg v v, p – y y-p . t p y p pg pv b . Upgrade Customizing or Existing Business Processes i , g g g g b p pg. hwv, , p g j y b p p kp g b p saP g ppy. i , y g j b gg p g pg () g ( “ i”). W pg, y b b, p by w y. i b pp j q v saP v pp-p pg b. Adjustments to Interaces or Connected Applications s b p p w pp -py p, p p pg y b k g pg pj. saP crm, saP n 1037748 b
w py w Wb saP crm w y wkb.
Testing tg g g k b p y saP pj, v py pg pj. B pg p b, 74% p g j g pg pj. t vv g by v pp j p pj. t b g g g pp. t g pg pj b b p g , , , vp. t vv g b by vpg pv p kg g b p p. hwv, y g y p g – gg p q g p – jp b p. o, py p p g pv saP pg g. saP pv pg g - p y k b bw g-qy g
Gg s w upg
47
b . saP s mg pv g g p . p, p g pv py vb by g g j b p. t b p g g g pg pj. saP s mg g by p g g-qy g p pg v by saP w pg. t , py g g (w v w ppyg pp pkg saP pp), b g g b, g g by p 40%. SAP recommendation: saP w pg pj b ’ , wk b g g g. i y b p y pv y , saP t d mg sv w p y
48 Gg s w upg
g-qy y by g w v. i , p saP v g p p g p. ( , www.v.p. /pgv.)
User Training a w g, g vy p pg’ p pp j. t vv p y py’ g w p, p, by g p g . a py pg p py g. W saP r/3 4.6c g, pg saP erP 6.0 w by , saP erP 6.0 py . bw saP r/3 4.6c, p b by g b saP w g saP r/3 4.6c. W saP crm 7.0, y y g w pg pg ;
w Wb saP crm w w saP crm 2007. SAP recommendation: v g , saP gg vgg v g – p, pyg -- p py kwg pv v b p p g p. i y g b g b ww w g, -g pp pv g. Y saP B s pp www.p./v/ /.p. pg saP erP 6.0, pg p y y pj py saP erP: www.p./v/ /g/p/.p. saP -g g w saP s mg pv gy pp p g y p .
tOmOrrOw’S SOlUtiOn tOday
WhY Put o adVantaGes an uPGrade oers Your orGanization?
saP B s 7 pp pv g p pvg y b p, pg y y, pg y v gg b q. c g 2015, saP B s pp p b b, g- it p k , bg y g kp p y pv b w. s w saP w pg gy v p y k b by pp, pv saP pg gy, saP pv pg. svy p g saP w pg kwg w g by ppyg b p bg p k pp saP B s 7 saP pkg gw. t, pp pg. nw g b y saP v.
Key Messages or IT Decision Makers a pg saP B s pp g pv pkg g vg y g v y pp pppy: • Wide-ranging beneits – t w w pv b, b w w w y g
saP v. hwv, p g v jy pg. i, k pp y w g b pg bg v y g. • Business-driven justiication – iy y b q p y b g b pv, p y vb saP B s 7 pp. t v by saP p y y b pg. • Inclusive evaluation process – t p b b it p v g v saP B s 7 pp. G p vp v p bw , wg pp g p k. • Coordination with IT strategy – eg saP w pg b gw pb y. hwv, y k pg y v it gy w it pj.
Messages or Project Managers and Technical Project Leaders t wg ky g pj g pj vv pg pj: • Take upgrades seriously – P g pg y y saP pj by bg pv pj p. saP s mg p y p g pg w saP pkg.
• Prepare your sotware – c p
p v vg. t by pg. • Apply best practices when installing SAP enhancement packages – i pkg pg, y p pkg, g w pp pkg k. • Test the upgrade – Pp by pg pg y pg p y p k, g , v. • Take a multistep approach – P pg ; p w b v bq pj. • Leverage improved upgrade technology – B w pgg vv gy w p, , w pg pv saP B s w. • Plan comprehensive testing – d vv g. tg w b y by pp j p pg. • Train users – t g p w w y p. c g v g p -g -- pp. • Ask or expert help when needed – c g , g g saP, p y w y – p, u v – jp pj’ pg.
Gg s w upg
49
fUrther infOrmatiOn
t pv p, pgg saP B s 7 pp pg saP pkg. m b bw k y saP sv mkp, w b www.v.p..
Upgrade Competency Centers t pg py a P Jp (aPJ); ep, m e, a (emea); n l a g p pg. ty g pg pp w g. i v pg- p, , v pp p. t pg py g qk pg pj saP® erP 6.0 pp p w y p g saP B s w saP pkg. c pg py y: aPJ: pgpj@p. emea: pg@p. l a: pg@p. n a: pg@p.
50 Gg s w upg
Overview o the Most Important Inormation Resources Topic
Further Inormation Sources
cpv pg p p wg : • nw • B p • upg v • upg • app-p pg • rg pg
upg i c www.v.p./pg
upg
www.v.p./pg
sv pv by saP pg p, g b saP® B s pp
www.v.p./pgv
r b g saP dvp nwk y, B P ep y, saP Bobj™ y
saP cy nwk www..p.
Wb-b saP
saP hp P p.p.
Identiying the Value Proposition Topic
Further Inormation Sources
m saP® B s 7 pp
saP gy: www.v.p./
ovvw saP B s 7 pp pkg
ovvw saP B s: www.v.p./b ovvw saP B s 7 iv 2010: www.v.p./v2010 app vvw: • saP erP: www.v.p./p • saP c rp mg (saP crm) pp: www.v.p./ • saP sppy c mg (saP scm) pp: www.v.p./ • saP spp rp mg (saP srm) pp: www.v.p./ • saP P ly mg (saP Plm) pp: www.v.p./p • saP nWv® gy p: www..p./j//wv e pkg: • saP erP: www.v.p./p-p • saP crm: www.v.p./-p • saP scm: www.v.p./-p • saP srm: www.v.p./-p • saP Plm: www.v.p./p-p
saP gy
www.v.p./gy
saP p
c p pb by saP b ’ y, saP w p, pj p: www.v.p./p
app-p pg
• • • • •
upg pg v
Qk pg y : • saP erP • saP crm • saP srm
ey vy v saP pkg y
B p: www.v.p./bp
saP erP: www.v.p./pg-p saP crm: www.v.p./pg- saP scm: www.v.p./pg- saP srm: www.v.p./pg- saP nWv: www.v.p./pg-w
Gg s w upg
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Implementing Support or End-to-End Processes Topic
Further Inormation Sources
rp -- p, pp g
www.p.//vvw/.p
ip -- p
s p p , b saP p saP® s v mkp www.v.p./
e-- p wk
p://wk..p./wk/py/lvlb/a+e--e+P
Assessing Impact o an Upgrade on Existing Solution Topic
Further Inormation Sources
ovvw p pg
to d upgd o saP erP :
saP p t pq saP® B s pp
P vby : www.v.p./p
n u v saP B s pp
u: www.v.p./
avby y v saP erP pp
l: www.v.p./
cpby w saP pp, pp b , p
s p p : www.v.p./
ag p w y p
saP pg py y: www.v.p./
upg v
t pg pg saP B s t pg pg saP erP
Estimating Costs and Efort Topic
Further Inormation Sources
c bk pj pj ppg
upg p b: www.v.p./pgb e pkg p b: www.v.p./p-b
upg v
• upg g saP® c rp
mg: ovvw • upg saP spp rp mg:
ovvw
52 Gg s w upg
Managing Upgrade Projects Successully Topic
Further Inormation Sources
Pj p, , g
saP® upg r mp : www.v.p./pgp
saP s mg pp g pj b v y g
p.p. > saP s mg
Executing Upgrade with IT Inrastructure Adjustments Topic
Further Inormation Sources
saP® saP w pg
• saP pg gp (Gui)
aBaP™ pgg gg: saPp/saPjp • app-p pg b
up kp Pc w saP Gui
saP Gui: www..p./j//p-g
rq p wk bw
nwk g g: fo-ed nwok rq o saP B solo
app v g saP erP pp
a b, v b b 10% . i saP n , saP g pv saP erP w www.v.p./: • 323263 ( saP r/3® 4.6c) • 517085 ( saP r/3 ep 1.10) • 752532 ( saP r/3 ep 2.00) • 778774 ( ep c cp 5.00) • 901070 ( ep c cp 6.00)
i w g Qk s saP B s pp
sg g: www.v.p./g
u v p g
saP n 79991: “mgg u spp saP app”
ip pg y b
P vby : www.v.p./p
u w g
saP n 1139642: “hw rq u sy”
saP Gglv™ upg ck v
www.v.p./ggv-
Gg s w upg
53
Perorming the Technical Deployment Topic
Further Inormation Sources
upg g, pg g, p pg g, g g
cpv , g pg g saP® B s pp y : www.v.p./g
e pkg
hw saP pkg: - how o ill e Pkg 5 o saP erP 6.0: a Pl Gd - how o ill e Pkg 1 o saP crm 7.0: a Pl Gd - how o ill e Pkg 1 o saP scm 7.0: a Pl Gd - how o ill e Pkg 1 o saP srm 7.0: a Pl Gd saP n: • 1306080: i saP e Pkg 1 saP crm 7.0 • 1334812: ig saP e Pkg 1 saP srm 7.0 • 1334545: i saP e Pkg 1 saP scm 7.0
Handling Other Technical Considerations Topic
Further Inormation Sources
t pq g saP® s mg pp g gg ky g p pp p
saP n 805390: “saP s mg i rq saP sw”
upg g g w Wb saP c rp mg (saP crm) pp
• saP crm 7.0 pg g • saP n 1118231: “spp u i saP crm”
u v pg
• saP n 928729: “cb u cv upg” • saP n 959698: “tw upg u cv”
u- w p
saP n 857081: “u cv: dw e”
i q w p b pg p
saP n 1324838: “e Pkg 5 saP erP: rq sw cp”
54 Gg s w upg
Conducting Testing and User Training Topic
Further Inormation Sources
ay j saP® w vp
Qk pg y v pg pg v: www.v.p./pgv saP w : www.v.p./
app j pg g
u saP p g – pg g (n: t b y by y .)
a pp j
• saP n 623723: “upg: app-sp Pb” • saP n 1000009: “app-sp upg tb 2008”
saP g g pg w
saP g : www.v.p./pg
d g saP
tg g saP B s pp: www.p./v//g/.p c pg g saP erP pp: www.p./v//g/p/.p
Gg s w upg
55
56 Gg s w upg
Gg s w upg
57