Complaint Management System ABSTRACT
The purpose of this project is to provide the complaints for different products and getting reply from the products handling teams.Customers may ma y have complaints about its products. They will be given an email id for each product, where they can send an email when they have a complaint to register. The emails will get converted to complaints and get assigned to the persons handling that product. The complaints can be assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the system
Existing System:
The existing Complaint Management system, In Existing System Customers of the Organization has to Visit the Organization Whenever they have any Complaints regarding the Products of the Organization, This wastes lot Of time When ever a customer of the bank requires service from the bank he required moving to the bank and then he required to submit the compliant to the specified officer. The problem is written in paper and will be submitted at the bank. Then the manager will look after it and then he will take care about the customer’s problems. After that the manager will enquire and allocate the problem to the specified person in that department. The person will enquire the problem and then rectifies it. Limitations in Existing System
Here in the existing system the customers need to visit the organization.
The current system is very slow in access.
The complete current system is manual system and it will not provide any kind of security to the data.
Proposed System:
In the proposed system we have the following new implementations: Users of the system, Customers of the Complaint Management System. Here again any number of groups can be assumed. The complaints can be
CreativeSoft (Corporate Office) # 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad – 500016 500016 Tel : +91-40-40159158Mobile : 91-9247249455
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Complaint Management System assigned to different persons and will get tracked to closure. The person handling the complaint will have the facility to communicate with the customer via emails through the system. The proposed system is automated process of sending request through the web based system. The complaints can be sent easily by the customer from anywhere. The services are given through the system are through the email.
Advantages over Existing System
The Advantages of the proposed system are:
.The proposed system is completely automated system s ystem
The customers can easily access there database
The email facility provides the customer interaction
This also provides security for the customer information
Scope of the Project:
It scope of the project is to be accessed any where in the organization . the user can enter his details From any internet .
Modules Description:
The complaint management system contains 5 modules 1. System Admin Module 2. Product Admin Module 3. Product Handling Team Module 4. Customer Module 5. System Interface Module
1) System Admin Module CreativeSoft (Corporate Office) # 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad – 500016 500016 Tel : +91-40-40159158Mobile : 91-9247249455
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Complaint Management System
The admin can view all the team details and the the all the customer details .
2) Product Admin Module
He can View Complaint details and Forward Complaint to Product Handling Team
3) Product Handling Team Module
He can Communicate with Customer and Generate Solution
4) Customer Module
He can view his Profile and Send Complaint
5) System Interface Module
It can internally Generates Complain ID
Functions
System Admin Module
Product Admin Module
Product Handling Team Module
Customer Module
System Interface Module
AUTHENTICATION :
Login to the system through the first page of the application
Change the password after login to the application.
See his/her details and change it.
CreativeSoft (Corporate Office) # 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad – 500016 500016 Tel : +91-40-40159158Mobile : 91-9247249455
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Complaint Management System Help from the system.
Features to be implemented:
Connection pooling
Normalized database
Prevention of duplication login
Design patterns
Three-tier architecture
Maintainability
Easy deployment with Ant script.
Exception handling
Client-side validations
System Requirement Specification: Software requirements:
Web Presentation: HTML, CSS
Client – Client – side side Scripting: Javascript
Programming Language: Java
Web based Technologies: JNDI, Servlets, JSP
Database Connectivity API: JDBC
Build Tool: ANT
CreativeSoft (Corporate Office) # 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad – 500016 500016 Tel : +91-40-40159158Mobile : 91-9247249455
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Complaint Management System
Debug Tool: Log 4J
CASE tool: Rational Rose, Visual Paradigm, Enterprise Architect
Backend Database: Oracle/SQL Server/MY SQL/MS Access
Operating System: Windows XP/2000/2003, LINUX, Solaris
J2EE Web/Application Server: Tomcat/Weblogic/Websphere/JBoss/Glass Fish
IDEs: Eclipse with My Eclipse plug-ins/Net Beans/RAD
Browser: IE/Mozilla
Hardware Requirements:
Pentium processor
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233 MHZ or above
RAM Capacity
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128MB
Hard Disk
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20GB
Floppy disk
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1.44 MB
CD-ROM Drive
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32 HZ
KEYBOARD
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108 Standard
CreativeSoft (Corporate Office) # 412, Annpurna Block,Aditya Enclave,Ameerpet,Hyderabad – 500016 500016 Tel : +91-40-40159158Mobile : 91-9247249455
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