Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing (Instructor Ve Version) rsion) Instructor Note: Red Note: Red font color or Gray highlights indicate text that appears in the instructor copy only.
Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing
Addressing Table IPv4 Address "evice
$ubnet %ask
Inter#ace
"e#ault &ate'a IPv6 AddressPre#i
G0/0 Ga0/1 R1
G0/2 -0/0/0 inlocal
*ual -tac -erver
%C
*%-erver
%C
"C1
%C
"C2
%C
"C3
%C
10.10.1.1
2$$.2$$.2$$.0
%/A
1&2.1'(.0.1
2$$.2$$.2$$.0
%/A
2001)*+()1)1))1/',
%/A
2001)*+()1)2))1/',
%/A
20&.1'$.201.2
2$$.2$$.2$$.2$2
%/A
2001)*+()1)A001))2/',
%/A
(0))1
%/A
',.100.1.2$,
2$$.2$$.2$$.0
',.100.1.1
2001)*+()CA)1))10/',
(0))A
',.100.1.2$,
',.100.1.1
2$$.2$$.2$$.0
2001)*+()CA)1))10/',
(0))A
10.10.1.2
2$$.2$$.2$$.0
10.10.1.1
1&2.1'(.0.2
2$$.2$$.2$$.0
1&2.1'(.0.1
2001)*+()1)1))2/',
(0))1
2001)*+()1)2))2/',
(0))1
*b+ectives Part !: Troubleshoot ,irst Issue Part : Troubleshoot $econd Issue Part .: Troubleshoot Third Issue
$cenario 4ou are a net5or technician 5oring for a co!pany that has decided to !igrate fro! "v, to "v'. n the interi!6 they !ust support #oth protocols 7dualstac8. hree co5orers have called the help des 5ith pro#le!s and have received li!ited assistance. he help des has escalated the !atter to you6 a evel 2 support technician. 4our 9o# is to locate the source of the pro#le!s and i!ple!ent appropriate solutions.
Part !: Troubleshoot ,irst Issue A custo!er using P/! co!plains that she cannot access the dualstackserver0pka 5e# page.
$tep !: Veri# a detailed help desk ticket0 he help des collected the follo5ing infor!ation fro! the custo!er6 over the phone. :erify that it is correct.
Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing
1elp "esk Ticket /lient Identi#ier: "C1 Issue: ;na#le to access the dualstacserver.pa 5e# page. "etailed in#or2ation about the issue Test: *oes the co!puter have an " address using ipcon#ig<
4es
Test: Can the co!puter contact its gate5ay using ping<
4es
Test: Can the co!puter contact the server using tracert<
4es
Test: Can the co!puter contact the server using nslookup<
%o
3esolution: scalate to evel 2 support.
$tep : /onsider probable causes #or the #ailure0 a. %ote the tests that have #een conducted. f possi#le6 discuss possi#le scenarios that 5ould create this situation 5ith your fello5 net5or technicians 7class!ates8. #. Run !ore tests if it helps visuali=e the pro#le!. -i!ulation !ode is availa#le.
$tep .: Propose a solution to solve the proble20 >ae a list of things that could #e changed to solve this pro#le!. -tart 5ith the solution that is !ost liely to 5or.
$tep 4: I2ple2ent the plan0 ry the !ost liely solution fro! the list. f it has already #een tried6 !ove on to the next solution.
$tep : Veri# the solution resolved the proble20 a. Repeat the tests fro! the help des ticet. *id it solve the pro#le!< #. f the pro#le! still exists6 reverse the change if you are not sure it is correct and return to -tep ,.
$tep 6: "ocu2ent the solution0 Record the solution to the pro#le!. f you ever encounter the sa!e pro#le! again6 your notes 5ill #e very valua#le. "C1 "v, *%- address is incorrect.
Part : Troubleshoot $econd Issue A custo!er using "C2 co!plains that he cannot access files on the "ual$tack$erver0pka at 2001)*+()CA)1))10.
$tep !: Veri# a detailed help desk ticket0 he help des collected the follo5ing infor!ation fro! the custo!er6 over the phone. :erify that it is correct.
Packet Tracer - Troubleshooting IPv4 and IPv6 Addressing
1elp "esk Ticket /lient Identi#ier: "C2 Issue: ;na#le to access the " service of 2001)*+()CA)1)10. "etail in#or2ation about the Issue Test: *oes the co!puter have an "v' address using ipv6con#ig<
4es
Test: Can the co!puter contact its gate5ay using ping<
4es
Test: Can the co!puter contact the server using tracert<
%o
3esolution: scalate to evel 2 support.
$tep : /o2plete $teps to #ro2 Part ! #or this proble20 $tep .: "ocu2ent the solution0 Record the solution to the pro#le!. f you ever encounter the sa!e pro#le! again6 your notes 5ill #e very valua#le. *ual-tac-erver.pa "v' gate5ay address is incorrect
Part .: Troubleshoot Third Issue A custo!er using P/. co!plains that he cannot co!!unicate 5ith P/0
$tep !: Veri# a detailed help desk ticket0 he help des collected the follo5ing infor!ation fro! the user over the phone. :erify that it is correct. 1elp "esk Ticket /lient Identi#ier: "C3 Issue: ;na#le to co!!unicate 5ith "C2. "etail in#or2ation about the Issue Test: *oes the co!puter have an " address using ipcon#ig<
4es
Test: *oes co!puter have an "v' address using ipv6con#ig<
4es
Test: Can the co!puter contact its "v, gate5ay using ping<
%o
Test: Can the co!puter contact its "v' gate5ay using ping<
4es
Test: Can the co!puter contact the "v, client using tracert<
%o
Test: Can the co!puter contact the "v' client using tracert<
4es
3esolution: scalate to evel 2 support.
$tep : /o2plete $teps to #ro2 Part ! #or this proble20 $tep .: "ocu2ent the solution0 Record the solution to the pro#le!. f you ever encounter the sa!e pro#le! again6 your notes 5ill #e very valua#le. "C2 "v, gate5ay address is incorrect
