In the previous blog we saw about the effective communication and its importance where now let us have a clarification that how it hinders our communication.
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Barriers in Communication
It is known that very few are aware of communication skills. The ambiguity of communication misleads the way we transmute the message from one and another. Despite of all the wrong insights about communication, people feel that they are very efficien
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Barriers and Gateways to Communication Submitted to: Prof S.K Srinivasan MAKWANA RAVINDRA GOVINDBHAI MAHTAAB KAJLA | MANIKANDAN V I NAVEEN VYAS Agenda 1 2 3 Introduction Bar…Full description
Barriers and Gateways to Communication Submitted to: Prof S.K Srinivasan MAKWANA RAVINDRA GOVINDBHAI MAHTAAB KAJLA | MANIKANDAN V I NAVEEN VYAS Agenda 1 2 3 Introduction Bar…Full description
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TQM
Describe the details of barriers of communication in organizaton.
PERCEPTIONAL BARRIER Lack of common experience. LINGUISTIC – Different Different languages and vocabulary. Lack Of Knowledge Of Any Language.
Different People around the world speak Different Languages
Word “WELCOME” in different language.
PERCEPTIONAL BARRIER Overuse
of abstractions.
From
The Receiver’s Side: 4.Interrupting 4. Interrupting the speaker. 5.Asking 5. Asking too many questions, for the sake of probing. From
The Sender’s Side: 8.Unclear 8. Unclear messages. 9.Incomplete 9. Incomplete sentences. 10.No 10. No clarifications.
Improper use of abstractions
INTERPERSONAL BARRIERS Withdrawal
– Absence of interpersonal contact.
Rituals – Rituals –
Meaningless, repetitive routines devoid of real contact. Pastimes
– Activities that entertain us and keep us engaged in our free times.
GENDER BARRIER
Women Prefer conversation for rapport building Want empathy, not solutions Are more likely to compliment Emphasize politeness More conciliatory
GENDER BARRIER
Men Talk Talk as a means to preserve independence and status by displaying knowledge and skill Work out problems on an individualized basis Are more directive in conversation Are more intimidating Call attention to their accomplishments Tend to dominate discussions during
GENDER BARRIER
HOW TO OVERCOME BARRIERS Learn to use feedback well. Be sensitive to receiver’s receiver ’s point of view. view. Listen to UNDERSTAND! Use direct, simple language, or at least use language appropriate to the receiver. Learn to use supportive communication, not defensive communication.
HOW TO OVERCOME BARRIERS Ten Rules for Good Listening Rule
Reasoning Behind the Rule
1. Stop talking
You cannot listen if you are talking.
2. Put the person at ease
Help a person feel free to talk; create a permissive environment.
3. Show the person you want to listen
Look and act interested; listen to understand, not to oppose.
4.Remove distractions
Don’t doodle, tap, or shuffle papers; shut the door if i f necessary to achieve quiet.
HOW TO OVERCOME BARRIERS Ten Rules for Good Listening Rule
Reasoning Behind the Rule
5. Empathize
Try to see the other person’s point of view.
6. Be patient
Allow plenty of time; do not interrupt; don’t start for the door or walk away.
7. Hold your temper
An angry person takes the wrong meaning from words.
HOW TO OVERCOME BARRIERS Ten Rules for Good Listening Rule
Reasoning Behind the Rule
8.Go easy on argument and criticism
Don’t put people on the defensive and cause them to “clam up” or become angry; do not argue even if you win, you lose.
9. Ask questions
This encourages a person and shows that you are listening; it helps to develop points further.
10. Stop talking
This is first and last, because all other guides depend on it; you cannot listen effectively while you are talking.
PREPARED BY IT08077 – Kamal Tanwar (Group Leader). IT08076 – Bruno Nellissery. IT08080 – Rohit Singh. IT08075 – Bhagesh Khavshe. IT08040 – Viraj Shah.
