BSBRSK501 Student Assessment Tasks

Student Assessment Tasks

BSBRSK501 Manage risk

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Table of Contents Table of Contents

2

Assessment Information Information

3

Assessment Instructions Instructions

5

Student Assessment Agreement

6

Assessment Task 1 Cover Sheet Sheet

7

Assessment Task 1 !ritten !ritten "uestions

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Assessment Task 1 Instructions Instructions

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Assessment Task 1 Checklist

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12

Assessment Task 2 %isk management management &ro'ect &ro'ect

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2$

Assessment Task 3 %isk im&lementation im&lementation &ro'ect &ro'ect

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Assessment Task ( Cover Sheet Sheet

26

Assessment Task ( %isk management management &rocess &rocess evaluation evaluation re&ort

27

Assessment Task ( Instructions Instructions

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Assessment Information The assessment tasks for BSBRSK501 Manage riskare risk are included in this Student Assessment Tasks booklet and outlined in the assessment &lan belo)* To be assessed as com&etent for this unit+ the student must com&lete all of the assessment tasks satisfactoril,*

Assessment Plan Assessment Task

-vervie)

1* !ritten .uestions

Students must correctl, ans)er all .uestions*

2* %isk managem management ent &ro'ect &ro'ect

Students Students must &re&are &re&are an initial initial re&o re&ort rt about about risk risk associate associated d )ith )ith business e/&ansion for a case stud, organisation+ &artici&ate in a role&la, meeting )ith team members to brainstorm risks+ and develo& a risk management &lan the case stud, organisation*

3* %isk management im&lementation &ro'ect

Students must im&lement and monitor risk treatments for risks identified*

(* %isk management &rocess evaluation re&ort

Students must evaluate the risk management &rocess*

Assessment Preparation 0lease read through this assessment thoroughl, before beginning an, tasks* Ask ,our assessor for clarification if ,ou have an, .uestions at all* !hen ,ou have read and understood this units assessment tasks+ &rint out the Student Assessment Agreementill Agreement ill it out+ sign it+ and hand it to ,our assessor+ )ho )ill countersign it and then kee& it on file* ee& a co&, of all of ,our )ork+ as the )ork submitted to ,our assessor )ill not be returned to ,ou*

Assessment appeals If ,ou do not agree )ith an assessment decision+ ,ou can make an assessment a&&eal as &er ,our Al&ha Institute assessment a&&eals &rocess* Students have the right to a&&eal the outcome of assessment decisions if the, feel the, have been dealt )ith unfairl, or have other a&&ro&riate grounds for an a&&eal*

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Additional Resour!es The follo)ing resources have been added in a&&endi/ * Assessment Task 2 %isk 4anagement 0olic, and 0rocedures %isk 4anagement %e&ort Tem&late %isk 4anagement 0lan Tem&late   

Assessment Task 3 Training Surve, %esults 

Assessment Task ( %isk 4anagement 0olic, and 0rocedures 

"aming ele!troni! do!uments Students are instructed to name their documents logicall, so the, are eas, their assessor to file* ach should include course identification code assessment task number activit, number document title if a&&ro&riate ,our o)n name the date it )as submitted or e/am&le+

8S8%S$1 AT2 %isk 4anagement 0lan 9oan Smith 2$:$(:17

These are to be filed on sub;folders named after the Assessment Task number+ and all in a folder that is given a name that includes the unit code and the students name*

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Assessment Instru!tions ach assessment task in this booklet consists of the follo)ing Assessment Task Co#er S$eet This must be filled out+ signed and submitted together )ith ,our assessment res&onses* If ,ou are submitting hardco&,+ the Cover Sheet should be the first &age of each Assessment submission* If ,ou are submitting electronicall,+ &rint out the cover sheet+ fill it out and sign it+ then scan this and submit the file* The Assessment Cover Sheet )ill be returned to ,ou )ith the outcome of the assessment+ )hich )ill be satisfactor, S or unsatisfactor, <* If ,our )ork has been assessed as being not satisfactor,+ ,our assessor )ill include )ritten feedback in the Assessment Task Cover Sheet giving reasons )h,* =our assessor )ill also discuss this verball, )ith ,ou and &rovide advice on re;assessment o&&ortunities as &er %our Alp$a Institute re&assessment poli!% >e&ending on the task+ this ma, include resubmitting incorrect ans)ers to .uestions such as short ans)er .uestions and case studies resubmitting &art or all of a &ro'ect+ de&ending on ho) the error im&acts on the total outcome of the task redoing a role &la, after being &rovided )ith a&&ro&riate feedback about ,our &erformance being observed a second or third time undertaking an, tasks:activities that )ere not satisfactoril, com&leted the first time+ after being &rovided )ith a&&ro&riate feedback*

Assessment Task Information This gives ,ou a summar, of the assessment task information on the resources to be used submission re.uirements re;submission o&&ortunities if re.uired

Assessment Task Instru!tions These give .uestions to ans)er or tasks )hich are to be com&leted* =our ans)ers need to be t,&ed u& using soft)are as indicated in the Assessment Task Instructions* Co&, and &aste each tasks instructions into a ne) document and use this as the basis for ,our assessment task submission* Include this documents header and footer* If ,ou are submitting electronicall,+ give the document a file name that includes the unit identification number+ the task number+ ,our name and the date*

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C$e!klist This )ill be used b, ,our assessor to mark ,our assessment* %ead through this as &art of ,our &re&aration before beginning the assessment task* It )ill give ,ou a good idea of )hat ,our assessor )ill be looking for )hen marking ,our res&onses*

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Student Assessment Agreement 4ake sure ,ou read through the assessments in this booklet before ,ou fill out and sign the agreement belo)* If there is an,thing that ,ou are unsure of+ consult ,our assessor &rior to signing this agreement* ?ave ,ou read the assessment re.uirements for this unit@ >o ,ou understand the re.uirements of the assessments for this unit@ >o ,ou agree to the )a, in )hich ,ou are being assessed@ >o ,ou have an, s&ecific needs that should be considered@ If so+ e/&lain these in the s&ace belo)* =es

>o ,ou understand ,our rights to re;assessment@

   

=es =es =es =es

   

o o o o

o

>o ,ou understand ,our right to a&&eal the decisions made in an assessment@

 =es o

Student name Student number Student signature >ate "ualification Code and ame ate

Assessment Task 1 Co#er S$eet Student 'e!laration To be filled out and submitted )ith assessment res&onses I declare that this task is all m, o)n )ork and I have not cheated or &lagiarised the )ork or colluded )ith

an, other students* I understand that if I If I am found to have &lagiarised+ cheated or colluded+ action )ill be taken against me

according to the &rocess e/&lained to me* Page $


Student name Student I> number Student signature >ate

Assessor de!laration I hereb, certif, that this student has been assessed b, me and that the assessment has been carried out

according to the re.uired assessment &rocedures* Assessor name Assessor signature >ate Assessment outcome

S

S

>S

%esubmission

=



(eedba!k

Student result response 4, &erformance in this assessment task has been discussed and e/&lained to me* I )ould like to a&&eal this assessment decision*

Student signature >ate

A co&, of this &age must be su&&lied to the office and ke&t in the students file )ith the evidence*

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Assessment Task 1) *ritten +uestions Task summar% =ou need to ans)er all of the )ritten .uestions correctl,* =our ans)ers must be )ord &rocessed*

Re,uired 





Access to learning materials Com&uter and 4icrosoft -ffice Access to the internet

Timing =our assessor )ill advise ,ou of the due date of this submission*

Submit 

Ans)ers to all .uestions

Assessment !riteria 

All .uestions must be ans)ered correctl, in order for a student to be assessed as having com&leted the task satisfactoril,*

Re&submission opportunities Students )ill be &rovided feedback on their &erformance b, their Assessor* The feedback )ill indicate if ,ou have satisfactoril, addressed the re.uirements of each &art of this task* If an, &arts of the task are not satisfactoril, com&leted ,our assessor )ill e/&lain )h, and &rovide ,ou )ritten feedback along )ith guidance on )hat ,ou must undertake to demonstrate satisfactor, &erformance* %e; assessment attem&ts )ill be arranged at a later time and date* Students have the right to a&&eal the outcome of assessment decisions if the, feel the, have been dealt )ith unfairl, or have other a&&ro&riate grounds for an a&&eal* Students are encouraged to consult )ith their assessor &rior to attem&ting this task if the, do not understand an, &art of this task or if the, have an, learning issues or needs that ma, hinder them )hen attem&ting an, &art of the assessment*

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*ritten ans-er ,uestion guidan!e The follo)ing )ritten .uestions use a range of Binstructional )ords such as Bidentif, or Be/&lain+ )hich tell ,ou ho) ,ou should ans)er the .uestion*
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Summarise . )hen a .uestion asks ,ou to summarise something+ this means like Boutline onl, giving the main &oints* Denerall,+ ,ou are e/&ected to )rite a res&onse a fe) sentences long*

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Assessment Task 1 Instru!tions Pro#ide ans-ers to all of t$e ,uestions belo-)

1*

-utline the ke, &ur&ose of risk management standards* Include an e/am&le of a risk management standard in ,our ans)er*

2*

-utline the AS:FS IS- 31$$$ 2$$G %isk 4anagement 0rinci&les and Duidelines and each of the 11 &rinci&les*

3*

-utline the re.uirement under !?S legislation to manage risks*

(*

-utline the factors that must be taken into account in determining risk control measures for haHardous manual tasks as stated in the model !ork ?ealth and Safet, %egulations 2$11*

5*

-utline the &ur&ose of risk management &olicies and &rocedures in the )ork&lace*

6*

ist three e/am&les of the im&act of risks for a )ork&lace if risks are not identified or actioned*

7*

-utlineste& b, ste& &rocedures that com&anies can use for anal,sing risks*

#*

-utline three sources of information that a com&an, could use to gather information on &otential risks*

G*

-utline three e/am&les of tools or techni.ues that a com&an, could use to identif, risks as &art of a risk assessment &rocess*

1$*

-utline four o&tions that a com&an, could take to control risks*

11*

/&lain four&rocedures that a com&an, could use to minimise risk*

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Assessment Task 1 C$e!klist Students name

>id the student &rovide a sufficient and clear ans)er that addresses the suggested ans)er for

Com&leted successfull, =es

Comments

o

"uestion 1 "uestion 2 "uestion 3 "uestion ( "uestion 5 "uestion 6 "uestion 7 "uestion # "uestion G "uestion 1$ "uestion 11 Task -utcome

Satisfactor, 

ot Satisfactor, 

Assessor signature Assessor name >ate

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Assessment Task 3) Risk management pro4e!t Task summar% This assessment task re.uires the student+ in the role of -&erations 4anager of atureCare 0roducts+ to develo& a risk management briefing re&ort associated )ith the &ro&osed business e/&ansion* The student )ill then &re&are for a meeting )ith their team b, researching risks+ as )ell as &otential risk treatment o&tions &ertaining to the atureCare 0roducts business e/&ansion &ro'ect* ollo)ing this+ the student )ill meet )ith their team to brainstorm risks and develo& a risk management &lan+ )hich includes an action &lan to im&lement identified risk treatments* This task )ill be com&leted in the simulated )ork environment at Al&ha Institute*

Re,uired Com&uter )ith 4icrosoft -ffice and internet access Access to &ublications about risk management standards such as htt&::)))*finance*gov*au:sites:default:files:C-JK216G$5K%iskK4anagementKactKSheetKA3K23$#2$1$K $*&df %isk 4anagement 0olic, and 0rocedures %isk 8riefing %e&ort Tem&late %isk 4anagement 0lan Tem&late S&ace for a meeting+ )ith a )hiteboard+ if &ossible* %ole&la, &artici&ants

Timing The assessor )ill advise ,ou of the due date of this submission*

Submit mail to the C- ,our assessor )ith ,our risk briefing re&ort attached* mail to ,our team ,our assessor+ inviting them to a meeting* mail to the C- ,our assessor )ith ,our risk management &lan attached*

Assessment !riteria or students &erformance to be deemed satisfactor, in this assessment task+ the, must satisfactoril, address all of the assessment criteria* If &art of this task is not satisfactoril, com&leted the, )ill be asked to com&lete further assessment to demonstrate com&etence*

Re&submission opportunities Students )ill be &rovided feedback on their &erformance b, their Assessor* The feedback )ill indicate if ,ou have satisfactoril, addressed the re.uirements of each &art of this task*

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If an, &arts of the task are not satisfactoril, com&leted ,our assessor )ill e/&lain )h, and &rovide ,ou )ritten feedback along )ith guidance on )hat ,ou must undertake to demonstrate satisfactor, &erformance* %e; assessment attem&ts)ill be arranged at a later time and date* Students have the right to a&&eal the outcome of assessment decisions if the, feel the, have been dealt )ith unfairl, or have other a&&ro&riate grounds for an a&&eal* Students are encouraged to consult )ith their assessor &rior to attem&ting this task if the, do not understand an, &art of this task or if the, have an, learning issues or needs that ma, hinder them )hen attem&ting an, &art of the assessment*

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Assessment Task 3 Instru!tions Carefull, read the follo)ing

=ou are the -&erations 4anager of a medium;siHed Australian com&an,+ atureCare 0roducts+ based in 8risbane* The com&an, commenced business in 1GG6+ and manufactures eco;friendl,+ high .ualit, beaut, skin care &roducts* The business )as established to cater for a gro)ing demand for skin &roducts that contain eco; friendl, and natural ingredients* There is also an em&hasis on eco;friendl, &ackaging* The com&an, sells its &roducts in health food sho&s across Australia+ as )ell as online through its o)n )eb site* The com&an, targets customers that )ant high .ualit,+ eco;friendl, &roducts* 4arket research has identified that around 7$L of their customers are &rofessional )omen aged 25 to 55* atureCare 0roducts strategic &riorities focus on business diversification and gro)th* The, aim to increase their market share b, 1$L+ and to e/&and the e/isting &roduct range to attract more customers* At a recent board meeting+ the t)o com&an, shareholders and the C- discussed o&tions for e/&anding the business+ including establishing a chain of retail outlets* The idea is to initiall, set u& a retail outlet in central S,dne,+ 8risbane and 4elbourne* The C- has asked ,ou to investigate this+ undertaking a risk anal,sis on establishing a chain of retail outlets* The C- and shareholders are keen to get the business e/&ansion started as soon as &ossible so need to get ,our risk management &lan in &lace immediatel,* Currentl, the com&an, em&lo,s the follo)ing staff Accounts 4anager+ 4arketing 4anager+ 4arketing Assistant+ Sales 4anager+ four customer service re&resentatives+ -ffice 4anager and Administration Assistant+ -&erations 4anager+ as )ell as the C- and t)o shareholders as indicated above* The com&an, currentl, has a %isk 4anagement 0olic, and 0rocedures in &lace that incor&orates the AS:FS IS-31$$$2$$G %isk 4anagement 0rinci&les and Duidelines*

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Com&lete the follo)ing activities 1

'e#elop a risk briefing report %evie) the case stud, information &rovided to ,ou to determine the sco&e of the risk management &rocess re.uired+ as )ell as the com&an,s risk management &olic, and &rocedures and information on risk management standards*
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

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13

Introduction+ including the sco&e of the risk management &rocess+ an, risks that ma, a&&l, to the sco&e+ and ob'ectives and critical success factors for the area included in the sco&e Dive also an outline of the risk management &rocess as &er the organisations &olic, and &rocedure+ as )ell as ho) the organisations &rocess aligns )ith the risk management standards as identified in the link &rovided to ,ou* A 0ST anal,sis identif,ing the ke, factors that im&act on the environment in )hich atureCare 0roducts o&erates and their relevance to the risk management &rocess* =ou are also re.uired to Identif, at least five risks identified )ith the e/&ansion+ and at least one&otential risk treatment o&tion for each of the risks ,ou identif,* Identification of internal and e/ternal stakeholders )ith )hom ,ou )ill need to consult to identif, &otential risks+ as )ell as issues the, are likel, to raise as &art of the risk management &rocess* An anal,sis of the strengths and )eaknesses of the com&an,s e/isting retail a&&roach namel,+ online and through health food sho&s* Anal,sis of critical success factors+ goals or ob'ectives for the business e/&ansion &ro'ect*

Send an email to t$e C/2 %our assessor6 The te/t of the email should be in grammaticall, correct nglish+ )ritten in an a&&ro&riate &olite+ business;like st,le* It should &rovide a brief overvie) of the risk management &ro'ect+ introduce and summarise the contents of the attachment+ and seektheir feedback and a&&roval to move for)ard )ith the &ro'ect* Attach ,our risk briefing re&ort to the email* =our assessor )ill send ,ou an email in the role of the C-+ &roviding ,ou )ith feedback and a&&roval to &roceed*

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17

Send an email to %our team %our assessor6 The te/t of the email should be in grammaticall, correct nglish+ )ritten in an a&&ro&riate &olite+ business;like st,le* It should invite them to &artici&ate in a meeting to brainstorm risks associated )ith the com&an,s &ro&osed e/&ansion* =our email should briefl, e/&lain the &ur&ose of the meeting and advise the date and time for the meeting ,our assessor )ill advise ,ou the date+ time and also &rovide ,ou the email addresses of the t)o students )ho )ill be in ,our team* The meeting is to run for a&&ro/imatel, 3$ minutes*

18

Condu!t team meeting After giving a short introduction+ &resent to ,our team the risks that ,ou have identified+ as )ell as the treatment measures ,ou have selected* %efer to ,our %isk 8riefing %e&ort and share ,our ideas+ encouraging the meeting attendees to share theirs* Steer this discussion into a brainstorming session* Take &a&er and &en )ith ,ou+ or use a )hiteboard+ to 'ot do)n ideas as the, are given*

  



    

At the meeting+ ,ou are re.uired to Clearl, e/&lain the risk management &rocess as &er the organisations &olic, and &rocedure* >iscuss the risks ,ou have identifiedand &otential risk treatments Seek ideas from the team about risks involved in the business e/&ansion+ as )ell as treatment measures* Agree on the most im&ortant risks that should be included in the risk management &lan+ as )ell as suitable risk treatments* At least five must be identified* >uring the meeting+ ,ou )ill need to demonstrate effective communication skills including S&eaking clearl, and concisel,
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15

'e#elop a Risk Management Plan The final &art of the assessment task re.uires ,ou to develo& the risk management &lan using the risk management &lan tem&late*








19

=our risk management &lan should include The risks ,ou have identified based on ,our research and brainstorming session* =ou must include at least five risks* An assessment of the likelihood of the risk occurring+ as )ell as the severit, of the risk should it occur* Identification of at least one suitable treatment measures for each of the five risks 0riorit, rating high+ medium or lo) to sho) the order in )hich risks must be treated* A risk action &lan that sets out for each risk including %isk descri&tion o Im&act of risk o %ecommended actions o %esource re.uirements o Timelines o %es&onsibilities o 4onitoring &rocesses o Send an email to t$e C/2 %our assessor6 The te/t of the email should be in grammaticall, correct nglish+ )ritten in an a&&ro&riate &olite+ business;like st,le* The email te/t should include the follo)ing Summar, of the &ur&ose of the %isk 4anagement 0lan An outline of the risks most likel, to occur in relation to the business e/&ansion &ro'ect* !h, ,ou believe the identified treatment strategies for each of the risks )ill be effective in ensuring risks are minimised or do not occur*

  

Attach ,our risk management &lan to the email*

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Assessment Task 3 C$e!klist Students name Com&leted successfull,

>id the student

=es

Comments

o

In the briefing re&ort+ &rovide an overvie) of the risk management &ro'ect+ including ho) the &ro'ect )ill be carried out in accordance )ith the organisations %isk 4anagement 0olic, and 0rocedure+ as )ell as ho) the &rocess aligns )ith the risk management standards@ In the briefing re&ort+ include the sco&e of the risk management &rocess+ an, risks that ma, a&&l, to the sco&e+ and ob'ectives and critical success factors for the area included in the sco&e@ In the briefing re&ort+ &rovide a 0ST anal,sis for atureCare 0roducts including identification of ke, factors im&acting the business environment and ho) these relate to the business e/&ansion@ In the briefing re&ort+ identif, and describe all of the internal and e/ternal stakeholders )ho need to be consulted to identif, &otential risks+ as )ell as t he issues the, are the, likel, to have* In the briefing re&ort+ revie) and describe the strengths and )eaknesses of the com&an,s e/isting business a&&roach@ In the briefing re&ort+ identif, and describe critical success factors+ goals or ob'ectives of the &ro'ect@ In the email to the C-+ seek feedback on+ as )ell as obtain su&&ort for the risk management &ro'ect@ %esearch risks based on 0ST anal,sis and identif, at least five risks and risk treatments@ Invite the team via email to &artici&ate in the brainstorming meeting to identif, risks and treatments@ At the meeting+ clearl, e/&lain the risk management &rocess as set out in the organisations %isk Page #-


Students name Com&leted successfull,

>id the student

=es

Comments

o

4anagement 0olic, and 0rocedures@ At the meeting+ seek in&ut from the team through brainstorming on &ossible risks and &otential risk treatment@

>emonstrate effective communication skills including S&eaking clearl, and concisel,
%isk descri&tion Im&act of risk %ecommended actions %esource re.uirements Timelines %es&onsibilities 4onitoring &rocesses@

Task -utcome

Satisfactor, 


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Assessment Task 7) Risk implementation pro4e!t Task summar% This assessment task re.uires ,ou to im&lement a control measure from the risk management &lan+ as )ell as monitor and re&ort on actions arising* This task )ill be com&leted in the simulated )ork environment at Al&ha Institute*

Re,uired Com&uter and 4icrosoft -ffice Access to the internet for research Customer Surve, %esults 4emo Sales >ata Anal,sis 4emo Staff Surve, %esults 4emo 0erformance %evie) %esults 4emo Sustainabilit, %e&ort


Submit mail )ith the follo)ing attached 

Staff training re&ort



Com&leted usage record



Customer .uestionnaire

mail )ith risk monitoring re&ort attached


Re&submission opportunities Students )ill be &rovided feedback on their &erformance b, their Assessor* The feedback )ill indicate if ,ou have satisfactoril, addressed the re.uirements of each &art of this task*

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If an, &arts of the task are not satisfactoril, com&leted ,our assessor )ill e/&lain )h, and &rovide ,ou )ritten feedback along )ith guidance on )hat ,ou must undertake to demonstrate satisfactor, &erformance* %e; assessment attem&ts)ill be arranged at a later time and date* Students have the right to a&&eal the outcome of assessment decisions if the, feel the, have been dealt )ith unfairl, or have other a&&ro&riate grounds for an a&&eal* Students are encouraged to consult )ith their assessor &rior to attem&ting this task if the, do not understand an, &art of this task or if the, have an, learning issues or needs that ma, hinder them )hen attem&ting an, &art of the assessment*

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Assessment Task 7 Instru!tions Carefull, read the follo)ing information

Assume that the C- of atureCare 0roducts has indicated that he )ants ,ou to &rioritise treatment of number of risks as follo)s 

Inabilit, to attract sufficientl, .ualified staff

-ne of the risks identified in the risk management &lan is the inabilit, to attract sufficientl, .ualified and kno)ledgeable staff to manage the ne) retail stores* The risk treatmentidentified is to invest in the training and develo&ment of e/isting staff to fulfil this role+ at least in the short term* It has been identified that at least t)o of the e/isting customer service re&resentatives are interested in taking on this ne) role* either of the t)o customer service re&resentatives have managerial skills nor kno)ledge+ but the, both have e/cellent com&an, and &roduct kno)ledge as )ell as customer service skills* 

Another risk identified in the risk management &lan is increased costs to the business through inefficiencies in resources usage* Diven that the business is set to e/&and+ it is of ke, im&ortance that resources are used sustainabl, and efficientl,* The C- )ants to im&lement the risk treatment of measuring the com&an,s environmental sustainabilit, and resources usage+ commencing )ith the head office location* 

o) customer satisfaction

A further risk identified as a &riorit, is the an, threat to customer satisfaction* Diven that the business is e/&anding+ customer satisfaction )ill be crucial* The risk treatment identified is to develo& a customer .uestionnaire that can be used to measure customer satisfaction*

Page #4


Com&lete the follo)ing activities 1

*rite a report on staff training options %evie) the case stud, information and then research a range of &otential training o&tions for the customer service re&resentatives+ including both on and off the 'ob o&tions* Identif, at least three suitable o&tions* Then develo& a short re&ort outlining ,our recommended o&tion:s for the training+ including a rationale for each recommendation* Include the details of each recommended training o&tion+ including a summar, of the training to be &rovided and outcomes+ location+ costs and duration as a&&licable* As a guide+ ,our staff training re&ort should be 1 to 2 &ages long*

3

:ndertake an inspe!tion of $eadoffi!e Assume that+ given the C-s concerns+ ,ou are to com&lete an ins&ection of head office this)ill be the %T- as the simulated environment to identif, environmental sustainabilit, andresource usage issues and to identif, and re&ort on &ossible solutions* =ou )ill therefore undertake an ins&ection of the %T- facilit, using the environmentalsustainabilit, and resource
7

'e#elop a !ustomer,uestionnaire >evelo& eight .uestions that measure customer satisfaction and can be ans)ered on a sliding scale from 1 )hich is dont agree at all to 1$ )hich is totall, agree* Tr, to develo& .uestions that encom&ass as man, as&ects of the customers e/&erience as&ossible*
8

Send an email to t$e C/2 %our assessor6

Page #+


The te/t of the email should be in grammaticall, correct nglish+ )ritten in an a&&ro&riate &olite+ business;like st,le* It should introduce and summarise the contents of the attachment+ and seektheir feedback and a&&roval to move for)ard )ith the &ro'ect* Attach ,our staff training re&ort to the email* The C- )ill send ,ou an email &roviding comments and a&&roval to &roceed )ith the training course that the, select from ,our re&ort*

It is si/ months later+ and ,ou are monitoring the im&lementation of the risk treatments to ensure sufficient .ualified staff+ a sustainable and efficient )ork&lace and high customer satisfaction* Assume also that both managers &artici&ated in a formal+ nationall, recognised course in a management+ )hich the, com&leted over the last si/ months* =ou have been &rovided )ith the follo)ing information b, ,our team+ )hich ,ou )ill use to monitor the im&lementation of the action &lan The ne) ?uman %esources 4anager has &rovided ,ou )ith &erformance revie) information for the t)o 4anagers in a 0erformance %evie) %esults 4emo + as )ell as a staff surve, conducted to assess em&lo,ee satisfaction in a Staff Surve, %esults 4emo* The 4arketing 4anager has &rovided ,ou )ith sales anal,sis for the last si/ months in a Sales >ata Anal,sis 4emo+ as )ell as a memo about a recent Customer Surve, %esults 4emo* The -ffice 4anager has &rovided ,ou )ith a suitabilit, re&ort 





5*

!rite a risk monitoring re&ort In order to monitor the im&lementation of ,our action &lan ,ou are re.uired to revie) the follo)ing documents Customer Surve, %esults 4emo o Sales >ata Anal,sis 4emo o Staff Surve, %esults 4emo o 0erformance %evie) %esults 4emo o Sustainabilit, %e&ort o >evelo& a risk monitoring re&ort that &rovides a summar, of the data &rovided to ,ou and document )hat the data sho)s in relation to the effectiveness of the action &lan* Identif, an, additional risk control measures + )hich ,ou believe should be &ut in &lace as relevant* Page #$


=our re&ort should be 1 to 2 &ages long* 6*

Send an email to the C- ,our assessor* The te/t of the email should be in grammaticall, correct nglish+ )ritten in an a&&ro&riate &olite+ business;like st,le* It should introduce and summarise the contents of the attachment* Attach ,our risk monitoring re&ort to the email*

Page #8


Assume that it is one ,ear later+ and the retail stores are no) established in 8risbane+ S,dne, and 4elbourne* ach store em&lo,s a 4anager+ 2 full;time retail assistants and several casual staff* >ue to the increase in the number of staff+ %ecruitment+ Selection and Induction 0olic, and 0rocedures have been &ut in &lace* ?o)ever+ other human resources s,stems+ such as &erformance management+ have not ,et been &ut in &lace* 8oth of the original customer service officers )ho trained u& to be managers have left the com&an,* In addition+ a further t)o managers )ere em&lo,ed and have also left* %easons cited b, staff for leaving are as follo)s I )as given initial training but I felt I needed ongoing &rofessional develo&ment to do m, 'ob )ell+ )hich I didnt get* The &a, )asnt enough for the 'ob* I )as em&lo,ed as a customer service officer and onl, got a small &a, rise to take on the manager 'ob* Too little &a, for too much )ork* ot enough guidance from senior management about the e/&ectations of the 'ob*

7*

4onitor risk control measures 8ased on the above information+ )rite a short re&ort for the C-+ outlining the situation and identif,ing at least t)o further risk control measures+ )hich ,ou believe should be &ut in &lace*

#*

Send an email to the C- ,our assessor* The te/t of the email should be in grammaticall, correct nglish+ )ritten in an a&&ro&riate &olite+ business;like st,le* It should introduce and include the te/t of ,our risk control measures re&ort that ,ou com&leted in the &revious activit,*

Page #3


Assessment Task 7 C$e!klist

Students name Com&leted successfull, >id the student

=es

Comments

o

Im&lement the risk management action &lan b, identif,ing a&&ro&riate training &rograms for staff@ Im&lement the risk management action &lan b, conducting a sustainabilit, ins&ection@ Im&lement the risk management action &lan through develo&ing a customer.uestionnaire that can be used to surve, customers@ 4onitor the action &lan through re&orting on the outcomes of staff training+ the sustainabilit, ins&ection and im&lementation of the customer surve,@ 4onitor action &lan giving recommendations on future actions@s Task -utcome

Satisfactor, 



Page /-


Assessment Task 8) Risk management pro!ess e#aluation report Task summar% In this assessment task+ ,ou are re.uired to ans)er a number of .uestions in order to evaluate the risk management &rocess that ,ou com&leted in the last t)o assessment tasks* =ou are also re.uired to set u& logical folders and store all the documents that ,ou have created for this assessment task* This task )ill be com&leted in the simulated )ork environment at Al&ha Institute*

Re,uired Com&uter )ith 4icrosoft -ffice and access to the internet %isk 4anagement 0olic, and 0rocedures %isk management &lan develo&ed in Assessment Task 2


Submit mail to ,our assessor )ith ,our risk management evaluation re&ort and screen shot attached*


Re&submission opportunities Students )ill be &rovided feedback on their &erformance b, their Assessor* The feedback )ill indicate if ,ou have satisfactoril, addressed the re.uirements of each &art of this task* If an, &arts of the task are not satisfactoril, com&leted ,our assessor )ill e/&lain )h, and &rovide ,ou )ritten feedback along )ith guidance on )hat ,ou must undertake to demonstrate satisfactor, &erformance* %e; assessment attem&ts )ill be arranged at a later time and date* Students have the right to a&&eal the outcome of assessment decisions if the, feel the, have been dealt )ith unfairl, or have other a&&ro&riate grounds for an a&&eal*

Page /1


Students are encouraged to consult )ith their assessor &rior to attem&ting this task if the, do not understand an, &art of this task or if the, have an, learning issues or needs that ma, hinder them )hen attem&ting an, &art of the assessment*

Assessment Task 8 Instru!tions Com&lete the follo)ing activities 1*

>evelo& a risk management evaluation re&ort This assessment task re.uires ,ou to evaluate and re&ort on the risk management &rocess that ,ou have com&leted in the &revious t)o assessment tasks* %evie) all of the follo)ing .uestions and &re&are a short re&ort of a&&ro/imatel, 1 E 2 &ages that addresses each .uestion*

  

A* valuate the overall risk management &rocess* !as it eas, or difficult to identif, risks@ !as staff in&ut at the meeting hel&ful@ ?o) confident are ,ou that all the risks have been identified@ 8* Consider )hether the &rocess indicated in the atureCare 0roducts current %isk 4anagement 0olic, and 0rocedures is sufficient to guide the risk management &rocess used for the business e/&ansion &ro'ect*/&lain )h, or )h, not* C* /&lain )hether the &rinci&les of risk management in the atureCare 0roducts risk management &olic, and &rocedure consistent )ith AS:FS IS-31$$$2$$G %isk 4anagement 0rinci&les and Duidance* >* !hat changes )ould ,ou recommend to the risk management &rocess@

2*

Take a screen shot of ,our folder and files* =ou are re.uired to demonstrate that ,ou can file all of ,our records in a logical structure* nsure that ,ou have an overall folder for ,our )ork+ as )ell as sub folders if necessar,* All of the documents ,ou have submitted for this unit should be correctl, named and filed+ as set out on &age ( of this document* The screen shot should sho) all the folders+ sub;folders and documents*

3*

Send an email to ,our assessor* The te/t of the email should be in grammaticall, correct nglish+ )ritten in an a&&ro&riate &olite+ business;like st,le* It should introduce and summarise the contents of the attachments* Attach ,our risk management evaluation re&ort and screen shot to the email* Page /#


BSBRSK501 Student Assessment Tasks

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