Includes a FREE CD on BC Framework worth US$ 395 delegates receive free Affiliate Membership of the BCI for one year!
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Business Continuity Management And IT Disaster Recovery Don’t Lose Revenue Due To Business Disruptions Any More!
By Participating In This Unique Course, You Will: • • • • • • •
9 – 13 November 2008
Learn proven techniques to assess and reduce risk and vulnerability Discover how to organise, initiate and control your business continuity programme Get an introduction to the new standard BS 25999 and PAS 77 Gain the latest techniques to make business continuity planning easier Identify appropriate strategies to recover the infrastructure and processes Learn how to write and test effective business continuity and disaster recovery plans Enhance your professional expertise and skills
This Highly Interactive Course Includes New Videos, Up-To-Date Exercises, Discussions And Exclusive Case Studies
Dusit Thani Hotel, Dubai, UAE
Who should attend? This highly beneficial course is developed for professionals responsible for business continuity and disaster recovery. It is suitable for those working in the areas of business continuity, disaster recovery specifically in IT, IT infrastructure, IT security, telecommunications and information systems. It is also suitable for those professionals working in the business areas of operations, audit and technical support.
www.iirme.com/continuity Official Regional Recruitment Partner
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Meet Your Expert Course Leader
Dear Executive, As Middle East organisations continue to rely more and more heavily on uninterrupted business operations and continuous customer service, this essential course could save you from losing revenue, customers, sensitive information and employee productivity. What mistakes do many companies make in disaster recovery? • Failure to bring the business into the planning and testing of recovery efforts • Failure to gain support from senior-level managers • Not demonstrating the level of effort required for full recovery • Not conducting a business impact analysis and addressing gaps in the recovery model • Not building adequate recovery plans that outline a recovery time objective, critical systems and applications, vital documents needed by the business, and business functions • Not having proper funding that will allow for a minimum of semiannual testing Business Continuity Management And IT Disaster Recovery is essential to attend in order to truly understand the creation and maintenance of a sound business continuity plan. At the end of this course, you will be able to both assess and reduce the risk and vulnerability your company faces. The value in this ability is phenomenal. With this important course, you will get your foot on the first rung of the Business Continuity Institute membership ladder. Upon completion of this course, you will receive free Affiliate Membership in the BCI for one year. The BCI promotes the highest standards of professional competence and commercial ethics in the provision, maintenance and services for business continuity management. Don’t get caught in the midst of a disaster or difficult circumstances that could erode your profitability, customer base and productivity - take the initiative to register for this course and learn how to deal with these occurrences successfully. The course leader Andrew Hiles and I look forward to welcoming you to this highly beneficial training course in November. Yours sincerely,
Keith Parker Conference Manager
P.S. BC FrameworkTM CD – worth US$ 395 – Free for all delegates! P.P.S. Receive a “How To”, step-by-step guide with all the forms necessary to complete your BCD.
Forthcoming Relevant Events BC2730 Strategic IT Manager 19 – 23 October 2008
www.iirme.com/itmanager
BC2752 Documenting Work Procedures 2 – 6 November 2008 www.iirme.com/workprocedures BC2765 Strategic Information Security Management 23 – 27 November 2008 www.iirme.com/security For more information on any of the above events please contact us on Tel: 971-4-3352483 or email:
[email protected]
Tel: 971-4-3352437 Fax: 971-4-3352438
Andrew Hiles FBCI is a founding Director of Kingswell International, a global consultancy in enterprise risk management. He has over 30 years’ international experience of business continuity planning, having conducted projects in some 60 countries. He was founder and, for some 15 years, Chairman of the first international user group for business continuity professionals. He was founding Director of the Business Continuity Institute (BCI) and also of the World Food Safety Organization. Andrew was a member of the committee establishing the British Standards Institution BSI 7799 Information Security standard (which has now evolved into ISO 27001). He has been a member of the advisory board of the Continuity Forum and an editorial board advisor to Contingency Planning and Management Magazine (CPM) and to Continuity Central. He also is a mentor under the BCI mentoring scheme. Andrew is the author of Business Continuity – Best Practice and Enterprise Risk Assessment – Best Practices, both published by Rothstein Associates, the Guide to Risk Management published by the Institute of Chartered Accountants of England and Wales; and editor of The Definitive Handbook of Business Continuity Management, published by Wiley. Andrew contributed to the Guide to Business Continuity Management, published for the Confederation of British Industry by Caspian Publishing; and to Business Continuity Management, published by the UK Institute of Directors and Department of Trade & Industry. One of his books was made the only required reading for a BC course at DePaul University, Chicago. He has over 300 published articles on business continuity to his credit. Andrew has appeared as a speaker or chair at many international conferences and has delivered over 500 successful public and in-company workshops and training courses, as well as broadcasting on television, radio, webinars and podcasts. He developed the Business Risk Management course for the 330 000 members of the American Institute of Certified Public Accountants and Business Continuity workshops for the UK Office of Government Commerce (The UK Cabinet Office’s advisory service for the public sector). He presents training in the Americas; Eastern, Central and Western Europe; the Middle East; China; the Indian sub-continent; Australia; and the Pacific Rim for the world’s leading training companies.
Hear What Past Delegates Said About IIR’s Previous Course: “A good overall exposure and understanding on BCD.“ Bhaskar Shummugam, IT Planning Analyst Ras Gas Company Ltd., Qatar
“Andrew Hiles is a great course leader!” Motassim Khan, IT Operations Group Leader Commercial Bank International, UAE
Web: www.iirme.com/continuity
Business Continuity Management And IT Disaster Recovery 9 – 13 November 2008 Course Timings: Registration for the course will be at 8:00. The course will commence at 8:30 and finish at 14:30 each day, with breaks for refreshments at appropriate intervals. Lunch will be served each day at 14:30. Business continuity planning is fundamental to the well-being of an organisation. Clearly, it is intended to ensure continuity in the face of unforeseen or difficult circumstances. Planning for these situations is not always straightforward of course. The creation and maintenance of a sound business continuity plan, is a complex undertaking, involving a series of steps that will be outlined in the course.
Day One – Sunday, 9 November 2008 Business Continuity Management Introduction And Objectives • Introduction to the new British Standards Institution standard BSI 25999 and Business Continuity Institute Good Practice Guide 2007 Project Initiation And Management • Definition of terms • The project • Awareness and training programmes Risk Evaluation And Control • Risk management: the key to security • Risk analysis: avoidance, reduction, containment or transfer? • Risk analysis – methodologies • Critical component failure analysis Exercise: Case Study – Risk
Why Insurance Won’t Save You? • Insurance pitfalls • What insurance can and can not do? Exercise: Business Continuity Strategy Emergency Response And Operations • Immediate response • Co-ordination with public authorities Business Continuity During Corporate Restructuring Developing And Implementing The Business Continuity Plan • Business management issues and organisation • Planning assumptions and prerequisites • Writing the dynamic business continuity plan
Day Three – Tuesday, 11 November 2008
Business Impact Analysis • Business impact analysis: the costs of disaster • Maximum acceptable outage – the time window for recovery
Business Continuity Roles And Responsibilities • The business continuity manager: role and tasks • Departmental business continuity managers: role and tasks
Vital Materials Protection • What are vital materials? • Requirements analysis • What is needed for recovery?
Public Relations And Media Management • Support functions • Business and department plans: documentation hierarchy
Exercise: Business Impact Analysis
Day Two – Monday, 10 November 2008 Developing Continuity Strategies Project Initiation And Management • Strategy options • Pros and cons Public Relations And Crisis Communication: Key To Survival • Managing the media • Internal and external communication
Exercise: Creating A Business Continuity Organisation Structuring The Business Continuity Plan • BC plan structure and contents • Action plans • The role of business continuity software Exercise: Developing The Plan Auditing, Testing And Maintaining Business Continuity Plans • The role of business continuity software • Plan audit • Maintaining the plan Video: Business As Usual
Tel: 971-4-3352437 Fax: 971-4-3352438 Email:
[email protected] Web: www.iirme.com/continuity
Day Four – Wednesday, 12 November 2008 Disaster Recovery Planning Introduction And Objectives Introduction to the new British Standards Institution Publicly Available Specification 77 (PAS 77) for Disaster Recovery
Day Five – Thursday, 13 November 2008 Comparison Of Computer Solutions • SWOT of DIY, 3rd party and reciprocal • Costs of solutions • Reality Complexity Of Multi-Systems
The Purpose Of IT Disaster Recovery Planning • Why plan? • What are we trying to protect? • How IT DR fits into BC project and other plans (CM, Emergency, BC) • Practical: list your main IT assets • Recovery timescales – talking to users • Practical: assign recovery timescales and priority to each asset • Scoping the project – what is IT responsible for? Backup Regimes • Concepts • Frequency • Integrity • Confidentiality • Statutory requirements • Storage location • News solutions Recovery Concepts/Options • Continuous processing/hot/warm/cold timescales - Location - Hot sites - Mirroring – different flavors • Warm start - Test machine - Second site - Home working - Cold site options - Prefab – site build options - Office/canteen/training space • Others - Fortress - Insurance - Do nothing Third Party Solutions • Maintenance • First in or shared • Review of offerings for hot, warm, cold • Ship in • Mobile • Tendering • Analysing tenders – exclusion zones, ratios • Writing the plan – what NOT to do • Use DR suppliers for advice
Exercise: Find A Solution To Fit Each Item Of Kit You Have – Any Left? Network Solutions • ISDN/ATM • Capacity planning • Home working • Remote access from ICC to check Voice Solutions • Redirection • Mobile • Call centers • Worked example: network strategy Other IT Responsibilities • Workspace • Printing • Supplies • Document Management Systems • Power • Dispatch Integrating The Plan • Disaster recovery vs. business continuity • How to integrate disaster recovery into the business continuity plan Testing The Plan • The need for testing and maintenance • Methods for testing • When, how and what to test
The Business Continuity Institute (www.thebci.org) was
formed in 1994 to promote the art and science of business continuity management worldwide. With nearly 4,000 members in over 80 countries and a growing list of international Chapters and Forums, The BCI is increasingly being seen as a leading voice in world Business Continuity. The BCI was behind the new British Standards Institution BSI 25999, Guidelines for Business Continuity Planning. All of its professional members will have undergone a rigorous admissions process to ensure they are highly competent in their areas of expertise. Membership of the BCI provides a career-boosting statement of professionalism. With this important course, you will get your foot on the first rung of this membership ladder. Upon completion of this course, you will receive free Affiliate Membership of the BCI for one year.
Tel: 971-4-3352437 Fax: 971-4-3352438 Email:
[email protected] Web: www.iirme.com/continuity
Business Continuity Management And IT Disaster Recovery
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Dates Business Continuity Management 9 – 13 November 2008 And IT Disaster Recovery
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If you have eight or more delegates who need this training, contact IIR In-House on 971-4-3352439 or
[email protected] Course fees include documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance.
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Dusit Thani Hotel, Dubai, UAE Tel: 971-4-3433333
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We highly recommend you secure your room reservation at the earliest to avoid last minute Avoid Visa Delays – Book Now inconvenience. You can contact the IIR Delegates requiring visas should contact the Hospitality Desk for assistance on: hotel they wish to stay at directly, as soon as possible. Visas for non-GCC nationals may take Tel: 971-4-4072693 Fax: 971-4-4072517 several weeks to process. Email:
[email protected] Due to unforeseen circumstances, the programme may change and IIR reserves the right to alter the venue and/or speakers.
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