BUSINESS SCHOOL
SEMESTER SEPTEMBER 2014
BBCM4103
PENGURUSAN PENGURUSA N PAMPA PAMPASAN SAN
EKMATUL MANURAH BINTI IKHTIMAN
NO. MATRIKULASI MATRIKULASI
:
780529065374001
NO. KAD PENGENALAN
:
780529-06-5374
NO. TELEFON
:
019-3935233
E-MEL
:
ekm!"#$m%"&'()"m*e+"*m,
PUSAT PEMBELAJARAN
:
PETALING A.A
Pengurusan Pampasan
ISI KANDUNGAN
BBCM4103
MUKA SURAT
1* Pe%/e%#% O&/% - M# Pe&%+&% Se#,%/*************************************** 3
2* e% Pm% - B"k% e%/%********************************************************************* 5
3* Pm% Se/ k!)& Pe%+)&)%/ Me%/ek#k% Peke& + MPS****************** 5
4* C+%/% Me%m'k S!em Pm% B"k% e%/% + MPS************* 5
5* R"m"%**************************************************************************************************************** 6
RUJUKAN
2
Pengurusan Pampasan
BBCM4103
1. PENGENALAN ORGANISASI – MAJLIS PERBANDARAN SELAYANG
M# Pe&%+&% Se#,%/ MPS +!""'k% + 1 %"& 1997* See#"m%, MPS +ke%# e/ M# :e&' G)mk M:G ,%/ ++;!&k% + ' Ak! 171< Ak! e&% Tem!%* Se&' !e&!""'%, M# :e&' G)mk +#' ""#% +&+ ee& ke"#!% ,%/ +'+ + ee& Pem%/"%% M# e&% Tem!% ee&! Lem/ B%+&% G)mk< Lem/ B%+&% R%/< Lem/ B%+&% "# Am%/< % PNS Tm% e&m! +% % Pe&%+"!&% B!" C=e* Nm M# :e&' G)mk kem"+%, +!"k&k% ke+ M# Pe&%+&% Se#,%/ +#' ke&% "! e%!+&%%, ,%/ e&"! + B%+& B&" Se#,%/ !" + k% Se#,%/*
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Se/ /e% e&% Tem!% M#,< MPS +e& k" "%!"k me%/e%k% @"k ,%/ !e&'+ ee&! @"k %!"* Se#% !" MPS "/ )#e' me%/"!k"k% "%+%/-"%+%/ ke@# ke+ e%+"+"k ,%/ e&+ + ' e%!+&%%,* MPS "/ e&!%//"%/ +#m mem!k% kee&'% +% ke'!% m< em"%/% +% e%/"&"% m'< e&%@%/% %+&k#% %/"%%< e&#%+"%/% #m ek!&< em%/"%% )#ek)%)m e&! me%,e#e%//& %;&!&"k!"& m* A%!& &)+"k +% e&k'+m!% ,%/ +e&k% )#e' MPS +#' ee&! e&k"! ?
G& P%+"% OSC
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? e-)m"%< e-A+"%< e-B,&% +% #%-#% 3
Pengurusan Pampasan
BBCM4103
M# Pe&%+&% Se#,%/ +!e&" )#e' .%/ :e&!" T"% M)'+ A % M)'+ D%* Pe%/"&" S"me& M%" ,%/ "/ +ke%# e/ Pe%/&' !% '+m! Pe%/"&"% +#' P"% D"#% %! A" T#* Se#% +&+ !" <)&/% MPS "/ !e&+& +&+ 24 )&%/ '# m# ,%/ +#%!k +&+ k#%/% m,&k! !" '# )#!k< NGO +% &);e)%#* MPS mem"%, "m#' kk!%/% e&m 1<005 )&%/ +% me%/m#k% !em Am#% Pe%!+&% ,%/ +'/k% ke+ !/ e&%/k! ?
1*
M#
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2. JENIS PAMPASAN – BUKAN KEWANGAN
:e;% m% +#' me&""k ke+ em" e%!"k "#%/% ke%/%< ;e+' +% e&k'+m!% ,%/ +!e&m )#e' eke& e/ e'/% +&+ k!% e&'""%/% eke&% ee"' )&/%* Me%"&"! Martocchio (2006) +e;% m% +#' represents both the instrinsic (monetory and non-monetory) and extrinsic (refelects’ employees pcychological mindset) rewards employees receie for performing their !obs"
#a!ah $ % &enis Pampasan
4
Pengurusan Pampasan
BBCM4103
M# Pe&%+&% Se#,%/ me%/m#k% !em m% ,%/ !e&'/ ke+ e%!"k ke%/% +% e%!"k "k% ke%/% ee&! ,%/ +!"%"kk% +#m R' 1 + !* A&!ke# % k% meme& ;)k" +% mem%@%/k% !e%!%/ e% m% ,%/ +#' !" Pm% Be%!"k B"k% e%/%*
Me%"&"! He%+e&)% 2000 m% e%!"k "k% ke%/% +#' me&"k% e/# /%&% ,%/ e&k! &! +e%/% !" eme&% /%&% ,%/ !+k !e&m"k +#m ke m% ee&! /* I%, me&""k ke+ e#eme%-e#eme% ee&! e%/k!&;%< !"/ ,%/ me%&k< e#"%/ e%/#!%< e#"%/ me%/k"! #!'%< !em! ke& ,%/ e#e +% kem%%*
*
Pe%/k!&;% Me%"&"! m" :e% E+ keem! e&'# me%/k!&; +#' me%e&m me%/k" +% me%/'&/< e%/k"% +% e%/'&/% ,%/ m"%/k% / ee!e%/' k!e/)& eke&< "%< +% %"%/% % "+' @"k" mem"k%* : +#m k)%!ek e&%@%/% %
e%/k!&;% )#e'
++e;%k% +% me&""k e/ e%/'&/% /%&% e@& ;)&m# !" !+k ;)&m# )#e' mk% !" 'k )&/% ke+ eke& !e&'+ ke,% ,%/ +@ !" !e&'+ "m%/%%, ke+ )&/%*
C)%!)'? : M# Pe&%+&% Se#,%/ e! !'"% k% me%/+k% A%"/e&' Pe&k'+m!% Ceme&#%/ APC / me%/k!&; "m%/% me&ek ke+ MPS me##" e%#% e/ ,%/ #,k e&%+"k% ke+ m&k' ,%/ +e&)#e' +#m e%#% &e! !'"%%* Pe%e&m %"/e&' k% +e&k% # e%/'&/%< e#"%/ +% ke"!m% / e%@#)%% "%!"k me%e&m %/!< %!%/ +% +&' kee&% +&+ Pe&ek"!"% +% Ne/e&*
*
T"/% .%/ Me%&k T"/% ,%/ me%&k me&""k ke+ e/# k!=! ,%/ me#!k% "%/% ke& +% @&-@& !"/% ,%/ mem)#e'k% & eke& meme& e%#% !e&'+ k!=! !"/% ,%/ +#k"k% !"*
5
Pengurusan Pampasan
*
BBCM4103
Pe#"%/ Pe%/#!% Pe%/#!%
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&)+"k!=! )&/%* Me&""k ke+ e&%@%/% % e%/#!% +#' e#"%/ eke& +#m k!=! )&/% +#m &)e mem"! ke"!"% empowerment" C)%!)' ? Pe#"%/ me%,e&! "m"#% I%)=!; &e!; I ,%/ me&""k ke+ ek"m"#% ke@# eke& +&+ "%! ke& ,%/ m !" me#%! !%<
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me%/%# m#' ,%/ e&k!% +e%/% ke& +% me%/em"kk% @+%/% e%,e#e% ke+ 'k e%/"&"% "%!"k e&!m%/% +% ke"!"% 'k e%/"&"% e&! me#k%k% ke"!"% !e&e"! e!e#' +e&e!""*
=*
Pe#"%/ Me%/k"! L!'% Peke& ,%/ mem"%, %!; +% %/% m" ke'+% k% +e&k% #e' e#"%/ +% ke"!m% mem"k% ke&, ee&! me%/'+& k"&"< em%& !" e&+%/% ,%/ )#e' me%,"m%/ ke+ e%%/k!% &e! ke&* Me##" e%/ke#-e%/ke# #!'% %< eke& +! me%/e!'" %,k e&k& +% %;)&m e&k!% ke&-ke& me&ek e&! me%#%k% !"/% +e%/% #e' e;ek!;< k&e!;< %)=!; +% me%/)!m"mk% ke",% +&*
=*
Tem! e& .%/ Se#e S"% !em! ke& ,%/ e#e me&""k ke+ e&ek!&% ;k# !em! ke& e&! '""%/% %!& eke&*
C)%!)' ? Pe&ek!&% ke& ,%/ e#e +#' + m% &"%/ e! ,%/ !+k em!< ke+"+"k% e&)! ,%/ !e&""% e&! e&#!% e! ,%/ #e%/k* Sem" kem"+'% +% kee&#"% % mem"+'k% !"/% '&% +#k"k% e&! me%/"&%/k% k+& !ek%% +#m me#k"k% !"/% '&%* H""%/% %!& eke& ,%/ k "/ meme& ke% )!; +#m ke#%@&% k!=! '&% + !em! ke&* Rk%-&k% eke& e&! mk% e%! meme& 6
Pengurusan Pampasan
BBCM4103
ke&m / mem!k% e"!" !"/% !" e&#% +e%/% #%@e& +% +! +e#ek% +e%/% k*
=*
em%% Me%"&"! 'asu tewart *arson ($++0) kem%% me&"k% &)e +#m "' meme%/&"' !%/k'#k" %+=+" #%* em%% me&"k% @& ke!" !" mk% ke+ eke& +#m meme& !"/< %+"%< !e/"&% e&! e#"%/ !e&!e%!" +#m )&/% e&! %!e&k %!& eke& +% mk%*
C)%!)' ? Se)&%/ eke& ,%/ @eme&#%/ k% +@#)%k% "%!"k ke%k% %/k! + ! "m%/% +% &e! ,%/ k ,%/ +!"%"kk% +#m !"/% '&%%,* e%k% %/k! % k% meme&k% e#" !" &"%/ #%/k" !"/% ,%/ #e' e& e&%+%/ ee#"m%,* Be#" k% mem"%, k" ,%/ #e' "%!"k mem"! e"!" ke"!"% !e&'+ )&/% +% eke& '%%,*
3* PAMPASAN BUKAN KEWANGAN SEBAGAI FAKTOR PENDORONG BAGI MENGEKALKAN PEKERJA DI MPS.
T+k +%;k% ' %/ me&"k% ;k!)& ,%/ e%!%/ / ke%,kk% eke& e/ e%+)&)%/ +% m)!= "%!"k me%,e&! !" e&!e&"% kek# e&k'+m! + M# Pe&%+&% Se#,%/* Nm"% e/!"< %/ "/ !+k eme!%, +! mem)!=k% eke& + e! m* O#e' e !" + M# Pe&%+&% Se#,%/ !em m% "k% ke%/% !"&"! +!!k e&!k% +% +m#k% / mem!k% m)!= +% &e! ke& kee#"&"'% kk!%/%%, me%%/k! +% e!e&"%, me%/ek#k% me&ek /& !e&" e&k'+m! + MPS*
Me%"&"! !" !%"% ,%/ +#%k% )#e' ;&m e%/&ek&"!% #obert ,alf nternational .alifornia me%+! '
k"&%/%,
e%/'&/% +% "%
+&+ mk% me&ek +#' me&"k% ;k!)& "!m me%/ eke& me%%//#k% eke&% e&%+%/ ;k!)& %/ +% k"&%/%, !%//"%/ ,%/ +e&k% (/" eparment 1abor $++)"
% ,%/ +#%k% "/ me%+! 7
Pengurusan Pampasan
BBCM4103
' e#eme% kee#m!% +% /%&% "k% ke%/% me&"k% ;k!)& "!m ,%/ me%&k +% +! me%/ek#k% eke& + +#m ek!)& m* k!)& m% "k% ke%/% % +! me%%/k!k% ke",% +& e/ ;k#< em)< k)#)/k#< '""%/% )# +#m me%%/k!k% m)!=< k)m!me%< +% &)+"k!=! e!e&"%, mem"!k% eke& !e&" kek# + +#m )&/%*
Be&+&k% k% + ! !+k +%;k% ' 'k e%/"&"% MPS e&#" mem%k% e&%% e%!%/ / mem!k% eke&%, e%%! e&m)!= +% me%#%k% !%//"%/ e/ mk% ,%/ e&'!%* T%+k% % k% meme& ke"%!"%/% ke+ ke+"-+" 'k + m% # ee)&%/ mk% !" me%/e!'" kee&#"% +% ke'e%+k /%&% +% m% ,%/ +%/%k% )#e' eke&%, < mk +e%/% m"+' & e%/"&"% k% +! me%,e+k% #!'% ,%/ e&e"%* Me%"&"! !e)& He&e&/< mk% ,%/ k k% e&", me%/e%# ! ;k!)& ,%/ k% meme%/&"' m)!= me##" ke+"-+" ;k!)& e%+)&)%/ m)!= +% hygiene’s"
Be&k"! +#' +%!& ;"%/-;"%/ m% "k% ke%/% / me%+)&)%/ +% me%/ek#k% eke&-eke& + +#m M# Pe&%+&% Se#,%/ ?
3.1 Menn!"#$"#n %e&#'##n (#n!!# )#n "e%*#'#n )#& "e&+# ,#n! )+##n"#n
Me##" e%/k!&;% +! me%"%"kk% ' mk% me%/'&/ '# ke& @eme&#%/ +% "m%/% ,%/ +e&k% )#e' eke&%,* A# ee)&%/ eke& me%e&m e%/'&/% ee&! %< mk me&ek e@& !+k #%/"%/ k% e& %// me%+ e'/% +&+ ke#"&/ e& M# Pe&%+&% Se#,%/* *amon ($++$) me%e#k% kee!% +% k)m!me% eke&% +#' e&+&k% +" k)m)%e% !" k)m)%e% +#m% ek em) +% #"&% ek !%/k'#k"* Me%"&"!%, "/< k)m)%e% +#m% me&""k ke+ e&% %//< !! +% ,%/ ee)&%/ eke& !e&'+ )&/%%, e&! ke%/%% "%!"k !e&" kek# +#m )&/% !e&e"!* )m)%e% #"&% "# me%e#k% kee!% +% k)m!me% !e&'+ )&/% e/ &)e + m% ee)&%/ %+=+" !" mem"! ke"!"% "%!"k !+k me%%//#k% )&/%*
Se/ @)%!)' + M# Pe&%+&% Se#,%/ e! !'"% k% ++k% A%"/e&' Pe&k'+m!% Ceme&#%/ APC / me%/k!&; "m%/% me&ek ke+ MPS 8
Pengurusan Pampasan
BBCM4103
me##" e%#% e/ ,%/ #,k e&%+"k% ke+ m&k' ,%/ +e&)#e' +#m
e%#%
&e! !'"%%* Pe%e&m %"/e&' k% +e&k%
#
e%/'&/%< e#"%/ +% ke"!m% / e%@#)%% "%!"k me%e&m %/!< %!%/ +% +&' kee&% +&+ Pe&ek"!"% +% Ne/e&*
3.2 Menn!"#$"#n "e'#$#n %'"//!"#0 n$ee"$*# )#n %e(#n!*n#n e/'.
Tek%% +ek% eke&% me&"k% !" m#' ,%/ &m +'+ )#e' eke& %, meme& ke% ke+ e&)%#! +% &ek !""' +% +% me%!# ee)&%/* Pe&ek!&% eke&% meme&k% +ek% +% !ek%% !e&!e%!" ,%/ me&%/%/ !%+k # %+=+" e@& me%!# +% ;k#* Rm eke& me%/#m !ek%% +% me%!# k !+k +"&" +e%/% em"&% )#e' me%+!%/k% k! +% /%//"% emk&% *
T"/ ,%/ !e&##" %,k< '""%/% +e%/% &k% eke& ,%/ !+k k< ke!" ,%/ "k m&'-m&' +% "% ke& ,%/ !+k e#e +#' @)%!)' e&ek!&% ke& ,%/ meme& !ek%% %e/!;* : !m' "# +e%/% m#' ke'!% ,%/ +'+< m#' +e%/% !e&< %k-%k< " < "+&-m&< '!-'! +#m )&/% +% #%-#% #/* Tek%% % e!e&"%, meme& mk !e&'+ ke'!% k)#)/ +% ;)#)/ ee)&%/ %+=+" ek&%, !+k +!+& +% !+k +k# +e%/% me!)+)#)/ ,%/ !e! +% e!e&"%, meme& ke% "&"k ke+ &e! ke&*
3a!ian 1eigh dan 4rown ($++6) me%//"%k% e%+ek!% ;k!)& kee&'% hygiene "%!"k me%e&%/k% %+=+" eke& ke& +ek% ke+% !"/ ee&! kee#m!% k)#)/k# !" eme&% k" +% )k)%/% mk% e&! !%//"%/ ,%/ e&k!% +e%/% ,%/ +%/kk% +% me%e! %* O#e' !"< m% "k% ke%/% mem%k% e&%% e%!%/ +#m me""+k% "% +#m% +% mk%, ke+ #"&% ee)&%/ eke& / me%%/k!k% !' em)< %!e#ek!"# +% k)#)/ +em kee%!%/% )&/% +#m me#'&k% eke& ,%/ e&%)=!;< k&e!; +% &)+"k!;* :m%/ !" mk% e&#" me%,e+k% !em! ke& ,%/ e#e< #e%/k e&! e% !"/ ,%/ e&!"!% / mem!k% !"/% ,%/ +e&k% )#e' me%@ !' % ,%/ +!e%!"k% )#e' )&/%* 9
Pengurusan Pampasan
Se/ @)%!)' + M# Pe&%+&% Se#,%/
BBCM4103
U%! I%!e&/&! !e#' +!""'k%
e#& +e%/% '&! e%""'% I%!!"! I%!e&/&! M#, IIM !" +e%/% = meme%!"k e"' m,&k! ,%/ k"k"' @&-@& m)&# +% e!k%, +e%/% & &/%, /& mem"%, %#-%# ke/m%< ke&)'%% ,%/ "!"' +!"%%/ )#e' "+ eke&! ,%/ #"'"&* U%! I%!e&/&! + MPS ,%/ +ke!" #e' E%* e&;"%/ e/ !" "%! ,%/ meme& k'+m! %!"% +& e/ k"%e#%/< m#' & eke&< meme& m)!= +% #%-#% #/ / mem!k% kk!%/% MPS e%! meme& ;)k" ke+ !"/% e'&%%, +e%/% !+k +/%//" )#e' m#' e&+ m'""% ke&*
3.3 Me*+*)"#n %e*#n! %e"e&+##n ,#n! ee&*"#n %e&#$#n )#n *'## ,#n! en*"*%
"%/ e%/k'""% +#m ke&, m!#' e%!%/ / me#'&k% eke& ,%/ e;e% +#m !"/%,* #" /m%"% e%/k'""% )#e' me%,ek% eke& me%+ )% mem"! &"!% ,%/ m +#m !em)' ,%/ #m +% % k% me%+k% eke& me%+
!+k ;)k" +e%/% !"/%%,* Se'""%/%
+e%/% !"< mk% e&#" mem%k% e&%% / me%,e+k% e%!"k !"/% ,%/ e" ke+ eke&%,* I% +ek% +#m k% ,%/ +#%k% )#e' .aanough 4oswell #oehling dan 4ourdreau +#m ke%,!% par5 aragher +% .ooper (200$) me%+! ' kee&#"% !"/ ,%/ meme& @&% ke+ eke& meme& ke% ,%/ )!; ke+ me&ek< +% %, e&", me%%/k! +, m)!= < ke"% e&! me%/"&%/k% "%/ /%! eke&* O#e' !"< eke& "/ e&#" +e& e#"%/ +% &"%/ / me%/em"kk% e%+! +% %+%/% !e%!%/ @& ,%/ !e&k e"!" ke& !" !"! +#k"k%* I% +#' ke&% eke& +#' %+=+" ,%/ #e' &; !e%!%/ !"/% ,%/ +#k"k%%,*
3.4 T##&#n Ke%%n#n )#n S/"/n!#n Pen!*&*'#n
e%%, & eke& meme&#"k% )k)%/% +% m%/% +&+ ke!" !" mk% / me#k%k% !"/% '&% me&ek +e%/% e;ek!; +% e&ke%* B/ eke& ,%/ @eme&#%/ +% meme& "m%/% ke+ M# Pe&%+&% Se#,%/ k% +!&k% ke%k% %/k! +% memm% e"' "%! !" k"m"#% !e&!e%!"* A"!)&! !" k" ,%/ +e&k% % k% mem"! +% me%+)&)%/ ee)&%/ %+=+" !" me#k"k% !"/% +e%/% #e' k +% 10
Pengurusan Pampasan
BBCM4103
@eme&#%/* I% / mem"k!k% ' k" ,%/ +e&k% ke+%, +#' m! +'&/ +% meme& mk% +#m me%@ )ek!; )&/%*
Se/ @)%!)' + !% Pe%/"!k" +% ee#m!% M# Pe&%+&% Se#,%/< .%/ :e&!" !e#' me%""'k% !" "%! &" + ' e#%%, e%+& !" U%! ' Pe%/"!k"* T"/% +% "!)&! ,%/ +e&k% ke+ e!" U%! % +#' "%!"k me%#%k% !"/% k' ,%/ +&'k% )#e' T"% .%/ :e&!" e%+& e#% +& !"/% 'kk me&ek* % !"/% me&ek "# me&%/k"m e#"&"' )% + k% e%!+&% M# Pe&%+&% Se#,%/* H#%, %,k +"%-+"% +% ke-ke ,%/ !e#' #m !e&!"%+ +! +e#ek% +e%/% k*
4. 5ADANGAN MENAMBAHBAIK SISTEM PAMPASAN BUKAN KEWANGAN DI MPS
See&! ,%/ !e#' +%@%/% + ! '< !em m% "k% e&e%!"k ke%/% ,%/ + m#k% + M# Pe&%+&% Se#,%/< e#% m% ke%/% +#' #' !" @& / mem!k% !' m)!= +% &e! ke& + k#%/% kk!%/% +! +!e&k% e@& me%,e#"&"'* #" /m% "% !em % "/ mem"%, ee& ke#em'% +% m' )#e' +!m' k / mem!k% e#k%%%, me%@ !' ,%/ )!m"m* Bee& @+%/% ,%/ +;k&k% )#e' +#k%k% / me%m'k !em m% "k% ke%/% + M# Pe&%+&% Se#,%/ +#' ee&! e&k"! ?
4.1 Me(e& Pen!"$&#n Men!"*$ Ke#,#"#n
P'k e%/"&"% e&#" mem!k% '
e%/k!&;% ,%/ k% +e&k%
ke+ kk!%/% 'e%+k#' +%# +% mem!k% @#)%-@#)% ,%/ e%&-e%& e&ke#,k%* ek'#;% +& e/ e%#% &e! ke& e&! "m%/% k% meme& ke% "&"k ke+ kk!%/% ,%/ #%* Sek&%, 'k e%/"&"% meme&k% e%/k'!&;% ke+ ee)&%/ kk!%/% ! +& '""%/% e&+ !" kee%!%/% +&< mk % k% mem"!k% e%/k!&;% !e&e"! !+k me%@ PI +% )ek!; )&/% +#m me#'&k% kk!%/% ,%/ @eme&#%/ +% &)k!;* B,%/k% k ee)&%/ kk!%/% ,%/ + '""%/% k +e%/% 'k !% !e! "k )%!e%/ ke& +% e##" #e! '+& ke e!< +e& A%"/e&' Peke& Ceme&#%/< "+' !e%!"%, k% me%"&"%k% m)!= ke& 11
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ke+ kk!%/% ,%/ #%* e+% % k% me%+ #e' "&"k # kk!%/% ,%/ e%&-e%& me%#%k% ke& +e%/% @eme&#%/ k% e& - +% me%/m# ke"!"% me%%//#k% )&/%*
4.2 Me%e&(#" S'$e Pen!*&*'#n
S!em Pe%/"&"% + M# Pe&%+&% Se#,%/ mem"%, ee& ke#em'% ,%/ )#e' +e&k / me%m'k !em m% "k% ke%/%* Se/# mk#"m! +% +! me%/e% &e! ke&< ke'+&%< ke#k"%< "m%/% +% e#/ e% mk#"m! '&"#' +kemk% e! m /& e&%/ m#' +! +%!" +% +e#k% +e%/% k+& e/e&* H# k% ++! ' mk#"m! me%/e% +!
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e&% m! me%//#kk% kk!%/% e&k'+m!% m /& me#%"!k% e#&% ke e&%/k! ,%/ #e' !%// / meme&k !&; ke'+"% +% me%+!k% #m" ,%/ #e' me%+#m !e%!%/ e"!" !"/% !" %/k! ,%/ +!* O#e' ,%/ +emk% 'k e%/"&"% M# Pe&%+&% Se#,%/ e&#" mem%!" +% me%/m# !'" !e%!%/ kk!%/% ,%/ e+%/ !" e&'&! "%!"k me%,m"%/ e#&% me&ek* k!%/% % !+k k& e&!!" !e!< eme%!& !" k)%!&k e&#"#' +e& e%/k!&;% +e%/% me%/"m"mk% %m me&ek # !m!%, !"-!" !' e%/% /& +! meme& +)&)%/% +% @)%!)' ke+ kk!%/% ,%/ #% me%/k"! ek #%/k' me&ek %* B"+, % +! memk& em%/! e&+, %/ %!& kk!%/% !+k k& "m"&< %/k! +% %!%* e+% % e!e&"%, k% me%+k% M# Pe&%+&% Se#,%/ +! me#'&k% ke#)m)k kk!%/% ,%/ e&#m"< e&+, %/ +% e&e%++k%*
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4.4 Men+#)"#n In$e&!&$ B*)#,# K#"$#n!#n MPS
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#a!ah 2 % 3epentingan ntegriti
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6. RUMUSAN
M# Pe&%+&% Se#,%/ +#' me&"k% !" )&/% ke&% !em!% ,%/ me%&k% e&k'+m!% e&%+&% ke+ m,&k! e!em! e#% +&+ e&k'+m!%-e&k'+m!% #%* M# Pe&%+&% Se#,%/ MPS +!""'k% + 1 %"& 1997* See#"m%, MPS +ke%# e/ M# :e&' G)mk M:G ,%/ ++;!&k% + ' Ak! 171< Ak! e&% Tem!%* MPS me%#%k% !em e%!+&% !/ e&%/k! !" e&%/k! e&!m M# Pe%//"# :&< e&%/k! ke+" !%k" Pe%'! +% e&%/k! ke!/ Pe%/"&"% Pe%'! +m%/ mem"%, "m#' kk!%/% e%,k 1<005 )&%/ keem"%,* Pm%
+#' me&""k ke+ em" e%!"k "#%/%
ke%/%< ;e+' +% e&k'+m!% ,%/ +!e&m )#e' eke& e/ e'/% +&+ k!% e&'""%/% eke&% ee"' )&/%* S!em Pm% !e&+& +&+ e% ke%/% +% "k% ke%/%* Me%"&"! He%+e&)% 2000 m% e%!"k "k% ke%/% +#' me&"k% e/# /%&% ,%/ e&k! &! +e%/% !" eme&% /%&% ,%/ !+k !e&m"k +#m ke m% ee&! /* I%, me&""k ke+ e#eme%-e#eme% ee&! e%/k!&;%< !"/ ,%/ me%&k< e#"%/ e%/#!%< e#"%/ me%/k"! #!'%< !em! ke& ,%/ e#e +% kem%%* ee%!%/% m% "k% ke%/% )#e' me%+)&)%/ +% me%/ek#k% eke&-eke& + +#m MPS +%!&%, +#' %, +! me%%/k!k% e&% %// +% me%%/k!k%
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"m#' e&k!% 2931 14
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RUJUKAN
Be&/e&< L*A< Be&/e&< :*R*2000* T'e @)me%!)% '%+))k? A !!e-);-!'e-A&! /"+e !) @)me%!)% !&!e/, %+ +e/% 4!' e+** USA? M@G&-H## P&);e)%#* I% E@) OUM :/!# C)##e@!)%* F27 Se!eme& 2014*
M&!)@@')< **2005* trategic compensation% 7 human resource management approach 4!' e+** Ne e&e,? P&e%!@e H##* TS:AS :/!# L&&, ? H5549*5 C6* F27 Se!eme& 2014*
P)&!# Rm C&% PRPM(:BP M#, 2008 ? Pusat #u!u5an Persuratan Melayu ? 3amus 4ahasa Melayu F O%#%e A=##e ? '!!?&m*+*/)=*m, F13 Se!eme& 2014*
Lm% Rm Am)%*@)m* MPH 2014 ? .abaran unia Pe5er!aan by Muhammad 7li 8mbi? FO%#%e A=##e ? '!!?))k*/))/#e*@)m*m, F13 Se!eme& 2014*
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