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On 24 December 1986 Govt. of India Enacted the Consumer Protection Act 1986 to:
Ensure Rights of Consumers
Provide Remedies for deceived Consumers
INTRODUCTION -The he co cons nsum umer er CONS CO NSUM UMER ER MAR ARKE KETS TS IN IN INDI DIA A -T protection Act, 1986 was enacted to provide for better protection of the interests of consumers and for that purpose to make provision for the esta es tabl blis ishm hmen entt of co cons nsum umer er co coun unse sels ls an and d ot othe her r authoritie iess for the sett ttllem emeent of cons nsum umeer¶ r¶ss disspu di pute tess an and d fo forr mat atte ters rs co conn nnec ecte ted d th ther eree wi with th.. This Act applies applies to all goods goods and services services..
The objects objects of this Act are as follow followss ± 1.
Better protection of interests of consumers.
2.
Protection of rights of consumers.
3.
Consumerr protection councils. Consume
4.
Quasi-Judicial Machinery for Speedy Redressal of Quasi-Judicial Consumer Disputes.
CONSUMER
Accord Acco rdin ing g to se sect ctio ion n 2( 2(d) d) of the Consumer Protection Act 1986 cons co nsum umer er mea eans ns -A -An ny pe perrso son n who buys or hires any goods or service is a consumer ± ex exccep eptt if he us uses es suc uch h goo oods ds or service for commercial purpose. ± or if the goods/service provided is free of cost, the person shall not be considered a consumer. consumer. TWO-THIRDS of spending in the world economy ($ 30 trillion) is by consumers. consu mers. YET THEY HA H HAVE AVE NO VOICE!
Right to SAFETY against hazardous goods and services. Right to be INFORMED about quality, quantity, purity, standard, price. Right to CHOOSE from a variety at competitive prices. Right to BE HEARD. Right to seek REDRESSAL. EDUCATION. TION. Right to CONSUMER EDUCA
File WITHIN 2 YEARS of cause of action in the District Forum where the seller has his business or lives or where the incident happened.
Submit 3 COPIES OF COMPLAINT ON PLAIN PAPER WITH SUPPORTING DOCUMENTS (receipt, bill etc.)
NO LAW LAWYER YER IS NEEDED NEEDED..
The
following information must be furnished with the complaint :Your name and a nd full
address. Name and full address add ress of opposite party part y. Description of goods or services. Quality and quantity quantity.. Price. Date & proof of purchase or hiring. Nature of problem. Type of redressal r edressal you want. want .
LAW
PROVIDES PROVIDES FOR THE FOLLOWING REMEDIES IN CASE OF O F A COMPLAINT:REMOVAL AL REMOV
OF THE DEFECTS DEFECT S OR DEFICIENC DEFICIENCIES. IES. REFUND ND OF MONE MONEY Y. REFU REPLACEMENT OF THE GOODS. COMPENSATION FOR LOSS OR HARASSMENT OR MENTAL AGONY. PROHIBITION OF MARKETING OF GOODS HAZARDOUS FOR HEALTH OR ENVIRONMENT.
COMPENSATION
FEE T0 BE PAID
DEMANDED
Up to Rs 1 Lakh
Rs 100
Rs 1 lakh & above but
Rs 200
less than Rs 5 lakh Rs 5 lakh & above but
Rs 400
less than Rs 10 lakh Rs 10 lakh & above but less than Rs 20 lakh
Rs 500
y
District Consumer Disputes Redressal Forum equal Rs.20 Rs.2 0 lacs. y Claims less than or equal
y State
Consumer Disputes Redressal Commission
laim more than Rs.20 lacs & less than Rs.1 Rs. 1 crore & appeals. appeals.
yC
y National
Consumer Disputes Redressal Commission
laim equal to Rs.1 crore & appeals
yC
y
Madhuri Vs Dr. Dr. Rajendra Raje ndra (1997). (1997 ).
y
Spring Medows Hospital Vs Harjot Ahluwalia(1998).
y
Sub-Post Master Vs M M Acharya (1997).
Case Laws
`
`
Benefit
Disposal
within 90 days
No adjournment shall ordinarily be granted - Speedy trial
Relief
Removal
of defects in goods or deficiency in services.
eplacement of Replacement
Refund
Compensation.
Prohibition on sale of hazardous goods.
defective defective goods.
against defective goods or deficient services.
Conclusion Consumer Protection Law are designed to ensure fair fair competition and the free flow of truthfull information information in the market place. The law are designed to prevent business that engages in fraud or specified unfair trade practices (UTP) from gaining an advantage over competitors and way providing aditional protection for for the weak and those unable to take care of themselves.
