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COM OMPETENCY BASED LEARNI NG MATERI AL
Sect or :
ELECTRONI CS
Qual i ficat i onTi t l e:
COM OMPUTERSYSTEMS MSSERVI CI NG NC I I
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Uni tofComp mpet ency: PRACTI CECAREERPROF OFESSI ONAL
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Apr i lJayDi ol at a Sheet Music
CSS NCII Oral Questioning
Re vi si on#00
Pr acti ceCareer Prof essi onal i sm
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HOW TO USE THI HI SCOM OMPETENCYBASED LEARN RNI NG MATERI AL Theuni tofcompe t ency ,“ Pr act i ceCar eerPr of essi onal i sm” ,i s t hecom mp pe t enci esofCOMPUTER SYSTEMSSERVI CI NG NCI I ,ac our se comp mpri sest heknowl edge,ski l l s,andat t i t udesrequi r edf oraTVETt r ai possess.
The modul e,Pr ai ns t r a ac t i c i ng Car e erPr of es si o nal i s m,cont mat er i al s and di scussi ons r el at ed t o enr i chi ng knowl edge and at t needed t o havemo mor edoorsi n ev er ycar eerwi t h pr of essi onalbehavi or at t i t ude .
I nt hi smo modul e,you arer equi r ed t ogot hr ough aser i esoft hor di sc uss i onsi n or dert o under st and each l ear ni ng out come me.Each l ear out com me ear eI nf o r mat i o n She e t s ,Se l f c he c k s ,T as k She e t s ,and J o b Sh Fol l ow andper f orm t heact i vi t i eson yourown.I fyou havequest i ons, he si t at et oas kf ora ss i s t anc ef r o my ourf ac i l i t at or . Remembert o: •
Readi nf orma mat i onsheetandcomp mpl et et hesel f checks.
Per f or mt heTask Shee t sand Job Shee t sunt i lyou ar econfident y our out put s conf or m t ot he Per f or mance Cr i t er i a Chec kl i s t s f ol l ow t hesai dworksheet s.
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Submi tout put soft heTaskShee t sand Job Shee t st oyourf aci f orev al uat i on andr ecor di ngi nt heAchi ev eme mentChart .Out put ss se r v e as y our por t f ol i o dur i ng t he I ns t i t ut i onal Comp mpet Ev al uat i on. Wh When y ou f eelconfident t hat y ou hav e had suffi pr act i ce, ask your t r ai ner t o ev al uat e you. The r esul t s of y up to vote on this title A ch i ev eme nt Char t as sessment wi l l be r ecor ded i n y oSign ur Useful Not useful Pr ogr essChart .
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You mus t pass t he I ns t i t ut i onal Compe t ency Ev al uat i on f o com mp pet ency bef or e mov i ng t o anot her com mp pet ency . A Cer t i fica Ac hi ev ementwi l lbeawar dedt oy ouaf t erpassi ngt heev al uat i on.
You needt ocompl e t et hi smo dul ebef or ey ou can per f or mt hemo
act i ceOccupat i onalHeal t handSaf et yPr ocedur es. onPr
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COM OMPUTER SYSTEMS MS SERVI CI NG NC I I COM OMPETENCY BASED LEARNI NG MATERI ALS LI ST OF COM OMPETENCI ES No. 1
2
3
4
Uni tofCompet ency
Modul eTi t l e
Par t i c i pat ei nWo r kpl ac e
Par t i c i pat i ngi nWo r kpl ac e
Comm mmuni c at i on
Comm mmuni c at i on
Wor ki nat eam
Wo Wor ki ngi nat eam
Cod
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5003111
Envi r onme ment
Envi r onme ment
I nt egr at ePersonal
I nt egr at i ngPersonal
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Obj ecti veswi t h
Obj ect i veswi t h
7
Or gani zat i onalGoal s
Or gani zat i onalGoal s
Pr ac t i ceOc Occupat i onal
Pr act i ci ngOc Occupat i onal
Heal t handSaf et y
Heal t handSaf et y
Pr ocedur es
Pr ocedur es
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MODULECONTENT
UNI T OF COMPETENCY:
Pr act i ceCar eerPr of essi onal i sm
MODULE TI TLE:
I nt egr at ePer sonalObj ect i veswi Or gani zati onalGoal s
MODULE DESCRI PTOR: R:
Thi smodul ecov er st heknowl edge;ski l l sandat t i t udesi n pr omo car eergr owt h and advanceme ment ,speci fical l yt oi nt egr at eI nt r a and per sonalobj ect i vesand r el at i onshi pswi t h organi zat i onalgoal st oma pr of ess i onalgr owt handdev el opment .
s Nom mi i nalDur at i on:5hour Att heendoft hi smo dul e,y ouMUSTbeabl et o:
1.Under st andPer sonal i t yDev el opment . 2.Under st andt hei mport anceofper sonalReput at i on. 3.Haveabr oadunder st andi ngofbusi nesse t i quet t eandhow i tappl i es t hewor kenvi r onment .
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COMP MPETENCYSUMM MMARY
Qual i ficat i onTi t l e
:
Comput erSyst emsSer vi ci ngNC
Uni tofComp mpet ency
:
Pr act i ceCar eerPr of essi onal i sm
Modul eTi t l e
:
I nt egr at ePer sonalObj ect i veswi Or gani zati onalGoal s
Thi suni tcov er st heknowl edge,ski l l sand at t i t udesneeded t t he knowl edge t o under s t and what i s per so nal i t y dev el opme ment an i mport ancet ohaveabr oaderunder st andi ngwi wi t hpr operet i quet t esan i twi wi l lbe appl i ed i nt he wor k envi r onment .Thi s consi st s ofski l l
comp mpet enci esneededt oi nor dert oper f orm Se l f c h ec k s ,andJ obShe e t s .
Lear ni ngOu Out come mes : Upon comp mpl e t i onoft hi smo modul e,youMUSTbeabl et o:
1.Under st andPer sonal i t yDev el opment . 2.Under st andt hei mport anceofper sonalReput at i on. 3.Haveabr oadunder st andi ngofbusi nesse t i quet t eandhow i tappl i es t hewor kenvi r onment . Sign up to vote on this title
ASSESSMENTCRI TERI A
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1 Des i gn own gui del i ne f or pr of es si onal i sm i ncl i ni ng t o i nf or m t echnol ogy . 2 Gui del i nes mus t be i n ac cor dance t ot he ke y el ement s and e behavi or s.
LEARNI NG OUTCOME #1 I nt egr at ePer sonalobj ect i vewi t h Or gani zati onalGoal s
CONTENTS: •
Pr of essi onal& Et hi calBehavi ori nt heWo Wor kpl ace KeyEl eme ment sOf OfPr of essi onal i sm
•
Pr of essi onal i sm i nt heI nf orma mat i on and Com mm muni cat i on Techn I ndust ry
ASSESSMENTCRI TERI A: 1.Desi gn own gui del i ne f or pr of essi onal i sm i ncl i ni ng t oi nf orm t echnol ogy . 2.Gui del i nesmu mus tbei n acc or dancet ot hekeyel eme ment sand e behavi or s. 3. Sign up to vote on this title
CONDI TI ONS: Thest udent /t r ai neemus t be pr ovi d ed wi t ht hef ol l ow Useful Not useful Tool s( i . e.Paper& Pen/Penci l )andt es ti ns t r ume nt s
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ASSESSMENTMETHODS: • • •
Pr act i calDemo monst r at i onw/oralquest i oni ng I nt e r v i e w Por t f ol i o
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Lear ni ngExper i ences Lear ni ngOut come me1 Under s t andPersonal i t yDevel opment Lear ni ngAct i vi t i es
Speci alI ns t r uct i ons
sLear ni ngOut comedeal swi t ht h ReadI nf orma mat i onSheet3. 11: Thi v e l o pme nto ft heI ns t i t ut i o nal “ I nt e gr a t ePe r s onalobj e ct i v e de wi t hOr gani z at i onalGoal s”
AnswerSel f c he c k3. 11
Com mp pet encyEval uat i onToolwhi ch t r ai ne r sus ei ne v al uat i ngt he i rt r ai n af t erfini shi ngacomp mpet encyoft he q ual i fic at i o n. Got hr o ug ht hel e ar ni ngac t i v i t i e s out l i nedf oryou ont hel ef tcol umnt
t heneces saryi nf orma mat i onorknowl edg bef or edoi ngt het askst opr act i ceon per f ormi mi ngt her equi r eme ment soft he e v al uat i o nt ool . Theout putoft hi sLO i sacompl e t e I nst i t ut i onalComp mpet encyEval uat i on Packagef oroneCom mp pet encyofCom
Syst ems msServi ci ngNC I I .Yourout p s hal ls er v easoneofy ourpor t f ol i of o y ourI ns t i t ut i onalCompe t encyEv al u nt egr at eP er ona lo bj ect i v ewi t f orI Sign up tos vote on this title Useful Not Or gani zat i on alGoa l s . useful
Feelf r eet oshow yourout put st oyou
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t r ai nerasyou accomp mpl i sht hem f or gui danceandeval uat i on. Af t erdoi ngal lt heact i vi t i esf ort hi sL y ouar er eadyt opr oceedt ot hene xt
Setandmeetwor kpr i ori t i es
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I nf orma mat i on Sheet3. 11 I nt egr at ePers onalobj ect i veswi wi t hOr gani zati onalGoal s Lear ni ngObj ect i ves: Af t err eadi ngt hi si nf or mat i onshee t ,y oumus tbeabl et o:
1.Under st andPer sonal i t yDev el opment . 2.Under st andt hei mport anceofper sonalReput at i on. 3.Haveabr oadunder st andi ngofbusi nesse t i quet t eandhow i tappl i es t hewor kenvi r onment .
Overvi ew
We Weal lknow t hatsomeoft hemo s tsuccessf ulent r epr eneur sand bu l eader sarenot ori ousl ydi fficul tt owor k wi t h-and wor kf or-gi ven
l arg e per sonal i t i es and per f ect i oni st t endenci es. That mi ght gi ve i mpr essi on t hatsi mpl e pr of essi onal i sm i s an out dat ed concept .Af t di dn' tt he s eguy sg e tt ot het o pi npar tbyno tpl a yi ngwe we l lwi t ho t he r s ? An uncompr omi si ng,t akenopr i soner sappr oac h mi ghtwor k wel lf or vi si onar i es. But on t he offc hance t hat you' r e not one of
unpr of essi onalbehavi orcan under mi neyourr el at i onshi pswi wi t hcol l eagu
and l i mi tyour car ee r .The defini t i on ofprof es si onal i sm f ocuses on
Sign up toa vote one this title c ompe t e nc eo rs ki l lt hat ' se xpe c t e do fa pr o f e s s i o n l .B i ng pr o f e s s i o n Useful Not useful t he wor kpl ace means muc h mor et han si mpl y wear i ng ni ce at t
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possess es sev er ali mport antc haract er i st i cs one can appl yt o any t busi ness.
Per sonal i t yDevel opment Per so nal g oal saffec t how an emp mpl oy ee per f or ms.Whi l et hey can asmot i v at i ont o be mor e pr oduct i v e and mor e succes sf ul ,t he y al soc auseconfli ct sbet wee ns t aff orbet wee nwor kandhome me. Busi nesses
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empl oy ees ’ per sonal
ar eal i g ne dwi t hc o r po r a t eg oal s .Thi sc anbedi ffic ul tt odoatt i me s ,bu pos s i bl e . Mostof t he t i me,per sonalgoal s shoul d st i l lbewor kr el at ed, su
achi evi nga sal esvol ume,wor ki nga numberofhour s,or gani zi nga spe pr oj ect ,ori mpr ovi ngspeci ficski l l s.Fi ndi ngcomm mmon gr oundbet ween
per sonalgoal sandyouror gani zat i onalpri ori t i escanbehugel ypr oduct he yt Theeasi es twayt o do t hi si st o si mpl yask empl oyeeswhatt hi n
t eam can dot ohel pt hem r each t hei rper sonalgoal s.Makesur eyou up by cl ari f yi ng how t hei rown wn goal sarecont ri but i ng t ot he over al l obj e ct i v e. Sign up to vote on this title
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Pr of essi onal& Et hi calBehavi ori nt heWo Wor kpl ace
Pr of es si onal i sm and et hi calbehavi or i nt he wor kpl ace can benefit y car ee rand i mpr ov eyourwor ki ngenvi r onment .Under s t andi ngexamp mp pr of essi onalandet hi calbehavi orcan hel pyou t odevel opyourown eff
wor k habi t s.Beconsci ousofhow y ou t r eatcowor ker sand y ourwor k
at t i t ude and yo u can i mpr ov e yo ur pr oduct i vi t y and effec t i v enes
10KeyEl eme ment sOfPr of ess i onal i sm ent i on t ot hecul t ur alnor msi n youror gani zati on,and f 1.Payatt
t hem. I fyou wat chhow ot her si nyouroffic fficeoper at e,you' l ll earnal lsor i mpor t antt hi ngsabout" how wedo t hi ngsher e. "Fori nst ance,you
obser vet hatev er yoneshowsup pr eci sel y on t i mef orme mee t i ngs,t hat modul at et hei rvoi ceswhenot her sareont hephone,andt hatpeopl er
ema mai lf ornonur gentquest i ons.Thesear ei mport antsi gnal sf orwhatw expect edofyourown behavi or–and you' l lcome meacr ossast onedeaf i gnor et hem m. .
easantandpol i t et opeopl e,even i fyoudon' tl i kethem .Yo 2.Bepl havet owo wor kwi t hpeopl ewhom youj ustdon' tcar ef or ,andev enwi t h whoar en' tv er yni ce.You' l ll ook f armo r epr of essi onali fyou don' tl e t Sign up to vote on this title
getunderyourski nandi nst eadr ema mai ncor di alandeasyt owor kwi t h. Useful Not useful
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T kser i ousl y.I 3 . akewor fyoumakeami mi st akeorsome met hi ngdoesn' tgow don' t br ush i t off or use cav al i er r esponse s l i ke " my bad. "A r esponsi bi l i t yf or your part i n what we went wr wr ong. Part of t aki ng s e r i ous l yl e adst o…
ki sn' tget t i ng done on t i me orwhen t her e 4.Speak up when wor pr obl ems mswi t hapr oj ect.Par toft aki ngr ealowner shi pf oryourwor km t hatyou' r er esponsi bl ef oral er t i ng yourboss when t hi ngs ar e goi
c our s e ,r at he rt hant r y i ngt oi g no r ei to rj us tho pi ngt hatnooneno t i c e s .
i zethatget t i ngf eedback on yourwor k –even cr i t i calf eedbac 5.Real
i spartofthej ob;i t' snotpersonal.Get t i ngang r yorde f e ns i v eo ro t he r t aki ngi tper sonal l ywh when yourmanagergi ve syou f eedbackcan bean
t r ap t of al li nt o,buti twi l lmakey ou l ookl e s spr o f e s si onal .And af t e ra y ou car eaboutdoi ngy ourj ob wel land adv anci ng,don' ty ou wantt o wher ey ouneedt odobe t t er ?
o wr i t e cl ear l y and pr of essi onal l y.That me 6 Y .You need t means no
speak,and cor r ectpunct uat i on and capi t al i zat i on.Thi sdoesn' tme mean y ou needt owr i t easi fy ou wer eaddr essi ngt heQueen ofEngl and,bu doneedt ot akecar et hatyou don' tsoundl i keyou' r et ext i ngaf ri endf ni g ht c l ube i t he r .
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bl e.Yes,yourworkdaymi 7.Beflexi mi ghtf orma mal l yendat5p. m. ,buti fst
an hourl at e wi l lensur et he newsl et t ergoes t ot he pr i nt eron t i me, shoul d do i tunl ess t hat ' st r ul yi mpossi bl e.Thatdoesn' tme mean t o i mpor t antcomm mmi t ment si n yourown l i f e,butyou shoul dn' tl eti mp wor k go undone j us t because of y our qui t t i ng t i me. Si mi l a
flexi bl ewhen i tcome mest ochangesi n wor k pl ans,goal sorot hert hi ngs mi ghtev ol veaswor kmove sf or war d.
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notOK t ocal li n si ckbecauseyou' r ehungov er ,orbecauseyou st aye l at el as tni g htwat c hi ngs oc c e r ,o rbe c aus ey ouj us tdo n' tf e e ll i kec omi n
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description.Thewa wayt hatyou gai n agr eatpr of essi onalr eput at i on –w wi l lgi v eyou opt i onst hatyou can uset oear n mor emo ney ,ge touto si t uat i onsandnothavet ot aket hefir stj ob t hatc ome mesal ong–i sby mor et han t hebar emi mi ni mum r equi r ed.Thatmeansal waysl ooki ngf or t odoyourj ob bet t er ,hel pi ngoutcol l eagueswhen you can,andnotb atnew pr oj ect s. Sign up to vote on this title
tt r eatyourmanagerasyouradver sar y.I 10.Don' fyou haveev ena Useful Not useful dec entmanager ,shewa want st oseey ou dowel land i sn' tyoure nem my y .
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andmakeyoudot hi ngsyoudon' twantt odo,i twi l lshow –andi twon good.Tr eatyourmanagerasat eammmat e,onewhohasaut hor i t yove y es,butonewho' swor ki ngt owar dt hesamegoal sasy ou ar e.( Andi f notsur ewh whet hert hi si st r ueofyourma manager ,t hat ' sa bi gr ed flag at t e nt i ont o. ) 3ReasonsWh WhyPr of ess i onal i sm I sEss ent i alI nTheWo Wor kpl ace
I n many or gani zat i ons,t hepr of essi onalconductofemp mpl oyeesi sof t en consi der ed a pr i ori t y .Pr of essi onal i sm i ncl udes t he behavi or and ph
pr esent at i onofst aff,andi sevi denti nt hewa wayt heyconductt hems msel ves.
appar enti n ar eassuc h asve r balco mmuni cat i on and how wel lemp mpl adher et ocomp mpanypol i ci es.Pr of essi onal i sm exi st swi wi t hi nt heworkpl a wel las wi t he xt er nals t akehol der s suc h as cus t ome r s and cl i ent s. some met i mesover l ooked,t hepr of essi onalbehavi orofal lst aff i snecessa
t he l ongt er m success of a busi ness – r egar dl ess of i t s si ze.I fy wonder i ng why ,r ead t he bel ow t hr ee r easons t o under s t and i t so i mpact . 1.Respecti si ncr eased
When pr of essi onal i sm i sv al ued wi t hi n an or gani z at i onal cul t ur e
Sign up to vote onn this title maj or i t y of e mpl oye es wi l lbehave i n a si mi l ar man er . A pr of es Useful Not useful envi r onmentest abl i shesr espectf ornotonl yaut hori t at i vefigur es,bu
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conver sat i ons,ort hosewhi chcoul dbeconsi der eddi sr espect f ul .Thel r espectf ora cust om me erorbusi nesspart ner shi pi s al so ev i dentwh
em mp pl oye e cont i nual l y behave s pr of es si onal l y , despi t e i nappr op comm mment sf r om t heot herpar t y . 2.Busi nessr eput at i on wi l lflouri sh
A company known f or i t s posi t i v er eput at i on and pr of essi onal i sm i whi c h wi l ls t and t het es toft i me.When i tcome st oc hoosi ngonepr overanot herf orapart i cul arservi ce,t heonewi wi t h mostposi t i vef eedb l i kel yt o be sel ect ed. Empl oyee i nt er act i ons and r el at i onshi ps wi t st akehol der s areone oft he mosti mport antcont r i but orst ot hi sp br andassoci at i on. cti smi ni mi zed 3.Confli
I n a pr of essi onalbusi ness envi r onment ,emp mpl oyees wi l lbe l ess l i kel r esort t o confli ct t o sol ve an i ssue. Prof essi onal i sm f ost er sa r esp cul t ur e, wh whi c h shoul d se e confli ct s be handl ed i n t he cor r ect Pr of es si onale mpl oy ees t end t o under s t and boundari es mor e cl ear l y
sol veanymi nori ssuesi n an effic ffici entandr espect f ulappr oach.Pr of ess behavi oral sohel pss t aff av oi d offendi ngcl i ent swhen t he yhav eadi ff Sign up to vote on this title
Not useful Useful per spec t i v e, as wel l as offendi ng t hose f r om di ff er ent cul t ur
bac kgr ounds.
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Prof essi onal i sm i n the I nf orma mati on and Co Comm m m uni cati on Technol ogy I ndustry An I CTpr of essi onal ,i nt hevi e w oft heAus t r al i an Comput erSoci e t y i sso m me e onee l i g i bl ef ori t spr of e s s i onall e v e lofme m mb be r s hi p.Thi sl e v e l
easi l yachi eve d and t hus,i nt hevi ew oft heACS,I CT pr of essi onal sa subset ,per hapsa sma mal lsubset ,oft hegeneral i t yofI CT pr act i t i oner ACS doesnotvi ew pr of essi onal i sm i n mul t i pl egr ades.Rat her ,aper
e i t he ra nI CTpr o f e s si o nal ,o rt he yar eno t .The yei t he rme me e tt hec r i t e r i
memb mber shi p att hepr of essi onall eve l ,ort heydonot .Theycan ei t her o n pr of e s s i onalr e s pons i bi l i t i e satSFI Al e v e l5,o rt he yc anno t . •Fact ualandt heore t i calknowl edgeofI CTi nbr oadcont ext s.
•Advanced,c oher entbody ofknowl edge i n a di sci pl i ne/fiel di nvol c r i t i c alunde r s t andi ngoft he or i e sandpr i nc i pl e s . • Advanced ski l l s,dem mo onst r at i ng mast er y and i nnovat i on r equi r sol vecomp mpl exandunpr edi ct abl epr obl ems msi nadi sci pl i ne/fiel dofI C
• Exer ci se manageme ment and super vi si on [ ski l l s]i n cont ext s of w act i vi t i eswh wher et her ei sunpr edi ct abl echange.
•[ Comp mpet entt o]Taker esponsi bi l i t yf orcomp mpl ext echni calandpr of essi act i v i t i e sorpr oj ect s .
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Useful Not useful •[ Comp mpet entt o]Revi ew anddeve l opper f orma manceofsel fandot her s.
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•Knowl edge:f act s,i nf orma mat i on and ski l l s acqui r ed t hr ough exper andeducat i on. •Ski l l s :t heabi l i t yt ope r f or m at as k. •Capabi l i t y:ast andardnecessaryt oper f orm aspeci ficj ob.
Wh Whati spr of essi onaldevel opmentf orI CT pr of essi onal s?
The ACS speci fies i t s pr of essi onal l evel of me mber shi p i n t er ms knowl edge,ski l l sand capabi l i t y.Pr of essi onsAust r al i adefinesapr of i nsi mi l art erms ms;t hepossessi on of‘ speci alknowl wl edgeandski l l si na r ecogni zedbodyofl earni ngderi ved f r om r esear ch,educat i on and t r atahi g hl e v el ’( Pr o f e s si onsAus t r a l i a,1997) . Consi deri ng,agai n,t hedefini t i onsofanI CTpr of essi onalpr ovi dedab seems r eas onabl e now t o define pr of essi onal dev el opme ment as acqui si t i on of , and t he cont i nui ng posse ss i on and use of , i nf orma mat i on,andski l l snecessaryt operf orm at ask.
CodeofBehavi or A CodeofBehavi ori sase tofconv ent i onalpr i nci pl esande xpect at i on
Sign tob vote onf this title ar econsi der edbi ndi ngon aper son whoi sa mup em mb ero ap art i cul argr Useful Not useful ( such as a pr of essi onalbody ora muni ci pal i t y) .An et hi calcodegen
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•
Codeofbusi nesset hi cs;
•
CodesofConductf oremp mpl oyees;and
•
Codesofpr of essi onalpr act i ce.
Some me t i mes t he t er ms ‘ e t hi cal c ode’ and ‘ co de of conduct ’ ar e i nt er changeabl ybutadi st i nct i onshoul dbema made.A CodeofEt hi csse t he v al ues t hatunder pi nt he code wher eas a Code ofConducts e r est r i ct i ons on behavi or and i sr ul esf ocused as opposed t o pr i n f ocused. A CodeofPr act i ceassi s t spr of essi onal sconductbusi nesshones t l yan i nt e gr i t y .A Codeo fPr a c t i c e( pr o f e s si onale t hi c s )i sadopt e d byapr of t or e gul at et hatpr o f e s si o n.
Sel f Check3. 11:FI LLI N THE BLANKS Sign up to vote on this title
1.Some me t i mes
t he
t er ms
useful Not _ _ _ _ _ _ _ _ _ _ _Useful and _ _ _ _ _ _ _ _ ar e
i nt er changeabl ybutadi st i nct i onshoul dbema made.
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2 A . _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _i sase tofconv ent i onalpr i nci pl esandexpect t hat ar e consi der ed bi ndi ng on a per son who i s a member par t i c ul arg r o up( s uc hasapr o f e s s i o nalbodyo ram mu uni c i pal i t y ) . _ _ _ _ _ _ _ _ _i nc l ude st hebe ha v i o ra ndphy s i c alpr e s e nt at i o no fs t a 3._____ i sevi denti nt hewayt heyconductt hems msel ves
4.O .One oft he t hr ee ( 3)r easons why pr of essi onal i sm i s esse nt i al i wher epr wor kpl ace o f e s s i o nal i s mi sv al ue dwi t hi nano r g ani z a t i o nalc u t he maj or i t y of empl oy ees wi l l behav e i n
a si mi l ar m
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ .
5 A . nI CTpr of essi onal ,i nt hevi e w oft he_ _ _ _ _ _ __ _ _ _ _ _ _ _ __ _ ,i ssome e l i g i bl ef ori t spr o f e ss i onall e v elofme mb mbe r s hi p.
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Answer st oSel f Check3. 11 1. )‘ ethi calcode’ codeofconduct ’ and‘ 2. )CodeofBehavi or 3. )Pr of es s i onal i s m 4. )Respect 5. )ACS
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I nf orma mat i on Sheet3. 2 ACHI EVI NG COMPETENCE I N PRACTI CE CAREER PROFESSI ONALI SM AND I NTEGRATE PERSONALOBJECTI VESWI TH ORGANI ZATI ONALGO
Lear ni ngObj ect i ves: Af t err eadi ngt hi si nf or mat i onshee t ,y oumus tbeabl et o: 1.Under st anddi ffer entPers onal i t yTypes 2.De t er mi nehow Per sonal i t yTypesaffec tper f or mance 3.Under st andhow eachper sonal i t yt ypesi sl i nkedt owor kenvi r on 4.Pr epar eone’ scar eerwhi chi ncl udesonper sonalcomp mpet enci es 5.Desi gnandbui l dan act ualcaree rs t at i ngst r engt hs,i nt er est san g oal s
PERSONALI TY Manyf act or sma make a per son uni quei n hi sorhero wn way .Oneoft per sonal i t y .Wecan defineper sonal i t yast hedi st i nct i veand char act pat t er n of t hought ,e mot i on, and behavi or t hat define an i ndi vi pe r s o nals t y l eo fi nt e r ac t i ngwi t ht hephy s i c alands oc i ale nv i r o nme nt . Per sonal i t y pl ays an i mpor t antparti nt he i dent i ficat i on and cho
speci fic car eer .The fir stst ep t o car eerc hoi ce and pl anni ng under st Sign up to vote on this title
onese l f .Accor di ng t o Hol l and ( 1985) ,a per son may possesst he f ol Useful Not useful pe r s o nal i t yt y pe s :
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Re al i s t i c–t e c hni c i an/e ng i ne e r I nv e s t i g at e–sc i e nt i s t /c he mi mi s t Ar t i s t i c–musi ci an/scul pt or So ci al–t e ac he r / so ci alwo r k er Ent erpri si ng–sal esper son/l awy wyer Conve nt i onal–account ant /banker Re al i s t i candI nv e s t i g at i v et y pe sl ac ki nt e r pe r s o nals ki l l sandha v edi ffi wi t hemo t i onalexpr essi onoff eel i ngs.Thear t i s t i candsoci alt ypesar e
emo mot i onali nt heexpr essi onoff eel i ngsandmaydi sl i kehi ghl yor der edan r epe t i t i v eac t i vi t i es.
Theper sonal i t yt ypeonehasi sl i nkedt ospeci ficwo wor k envi r onmen
ASPECTSOFAN I NDI VI DUAL’ SPERSONALI TY 1. MENTALASPECT–r ef er st ohi si nt el l ec t ualcapaci t y . 2. EMOTI ONAL ASPECT–aper son’emot i onalmakeup i ss hown l i ke sanddi s l i ke s. 3. SOC OCI AL ASPECT – how wel la per son conduct s hi msel fwi t h Sign up to vote on this title
peopl e and how wel lhe obser ve st he r ul es ofet i que t t et hatgov Useful Not useful s o c i e t y .
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4. PH HY YSI CAL ASPECT –her edi t yand envi r onme mentdet er mi net hee physi ol ogi calsys t em ofan i ndi vi dual .Post ur e,body bui l d and
comp mpr essi on andf aci alexpr essi ons,aswel last heappr opri at eness
condi t i on ofcl ot hes,comp mpri set hephysi calappearanceofa per son hasal o tt odowi t hpe r s o nal i t y .
5. MORAL ASPECT –t hi sas pec tper sonal i t yhast odowi wi t h a per aware nessoft hedi ffer encesbet weenwhati swr ongorr i ght . 6. SPI RI TUALASPECT–i st hec onsc i ousnessoft hehi gherval uesi
DEVELOP OPME MENT–acont i nuousc hangef ori mpr ov eme menti nal laspec t sof pe r s o n:mo t or ,s oc i al ,e mo mo t i onal ,i nt e l l e c t ual ,andmor a l . I NTERPERSON ONAL RELATI ONSHI HI P – ( out er sel f ) Per sonal and
r el at i onshi p of a per son wi t h ot her s whi ch dev el ops sys t em ms s ofsh e xpe c t at i o ns .
I NTRAPERSONALDYNAMI CS–( i nnersel f )deal i ngwi t h one’ si nnersel emo mot i ons Sign up to vote on this title
VI SI ON –Phi l osophyofl i f e.
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Thee xpl or at i on ofone’ si nt er es tand apt i t udesl eadonet of or mul at e
and educat i onaldeci si ons.I ti si mport antf oronet of ocuson per sonal soci aldeve l opment . “ Know Thys el f ”–i tmeans gi vi ng mor et han whati s obser v ed orw
publ i cknowl edgeasone’ sname me.I tmeansr eal l yknowi ngonesel fi nt er one’ sst r engt hsandl i mi t at i ons.One’ ssenseofi dent i t yi susual l ydefin
i ndi vi dualt r ai t s and goal s,by per sonal ;achi eve mentand f ul fil l men s oc i alr e s pons i bi l i t i e sandr e l at i ons hi ps . A.St r engt hs Thesear equal i t i es,whi c hweconsi derv al uabl eorhel pf uli nt het hi ng we do.These ar e usual l y seen as posi t i v e and t r ai t st hatenabl e achi ev ewhatwese toutt odo. B.MyI nt er est s
One’ si nt er est sar eusual l ymani f est edi n whatonechoosesorpr ef er st A per son maybei nt er es t ed i n a baske t bal lgame ,i nr eadi nga book, g ar de ni ng .Anyoft he s eac t i v i t i e sma ma yg i v eape r s o nas e ns eofs at i s f ac t enj oyme ment . C.Par ent s’I nt er est sandExpect at i ons Sign up to vote on this title
Useful Not useful Thecar eerdev el opme ntofan i ndi vi dualan do ne’ sc ar e er deci si on-m
ski l l swi l lbeenhanced i ft hef ami mi l ybecome mesi nvol ved i nt hepr ocess.
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f ami mi l yhasexpect at i ons,dr eams ms,aspi r at i ons,and hopesf oreach mem whi c hul t i mat el yi nfluencest heper son’ sgoal sandc hoi ces.
D.MyVal ues A per son’ sv al uesar ehi s/herper sonalconvi ct i onsaboutwhati sdes Val uesi nfluenceshow a per son act sand whatweexpectofot her s. al soi nfluenceourchoi cesandourgoal s.
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TaskSheet3. 21
Ti t l e: Y eer” “ourowncar
Perf orma manceObj ect i ve: 1. Pr epar eone’ sc ar ee rwhi chi ncl udesonper sonal comp mpet enci es 2. Desi gnandbui l danact ualcar eerst at i ngst r engt hs,i nt andgoal s.
Suppl i es: Av ai l abi l i t yboar d,pe n,pape r ,r e l at e di nf or ma mat i ons h Equi pme ment : N/A Steps/Procedure: A.St r engt hs Come meupwi t hfivet r ai t s,whi chyouconsi derasyourst r engt h whati ns t anceshav et hesebecomehel pf ul ? 1. 2. 3. 4. 5
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AssessmentMet hod: Uset hePer f orma manceCr i t er i aCheckl i st
Perf or manceCr i t eri aCheckl i stf orTaskSheet3. 21
Cr i t er i a 1.Re l at e dt oj o b. 2.Gi vesi mpactt ot heor gani zat i on. 3.Canl eadt obet t erme mentoft heorgani zat i on. 4.Canc ont r i but et ot heov e r al lv i s i onoft heor g ani z a t i o n. 5.Thes ki l ls e ti sr e l e v antt ot heor g a ni z at i onandt ot hej ob.
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TaskSheet3. 21
Ti t l e:“ MyI nt e r e s t s ”
Perf orma manceObj ect i ve:
1.Pr epar eone’ scar eerwhi chi ncl udesonper sonalcomp mpet 2. Desi gnandbui l danact ualcar eerst at i ngst r engt hs,i nt andgoal s.
Suppl i es: Av ai l abi l i t yboar d,pe n,pape r ,r e l at e di nf or ma mat i ons h Equi pme ment : N/A Steps/Procedure: 1.Whatar esome meofyouri nt er es t s?Li stsome meoft hem andi dent i f yw t he s eort hi ng sar ei nt e r e s t i ngt oy ou.
2.Whatar es omeac t i v i t i e sy ouar eno ti nt e r e s t e di no rpr e f e rno tt oi 3.Whatdoyouri nt er est sr evealaboutyou? C.Par e nt s ’I nt e r e s t sandEx pe c t a t i o ns 1.Whatdoesy ourf at herexpectofyou?How doesyourmot herwan a c t ?
2.Di scusswi t hyourparent sorguardi a nsy ou goa l s .Fi ndou twhat Sign up tor vote on this title vi e wsar e. Useful Not useful
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AssessmentMet hod: Uset hePer f orma manceCr i t er i aCheckl i st
Perf or manceCr i t eri aCheckl i stf orTaskSheet3. 21
Cr i t er i a 1.Re l at e dt oj o b. 2.Gi vesi mpactt ot heor gani zat i on. 3.Canl eadt obet t erme mentoft heorgani zat i on. 4.Canc ont r i but et ot heov e r al lv i s i onoft heor g ani z a t i o n. 5.Thes ki l ls e ti sr e l e v antt ot heor g a ni z at i onandt ot he
YES
j ob.
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Sel f Check3. 21:FI LLI N THE BLANKS 1.__ __ __ __ __ __ _r e f e r st ohi si nt e l l e ct ualc apac i t y . 2.____ ____ ____ ____i s anaspectper sonal i t yt hat hast odowi t ha
per son’ sawarenessoft hedi ffer encesbet weenwhati swr ongorri ___ ___ ___ ___ ___ ___ _ meansgi vi ngmor et han whati sobserv edo 3.___ whati spubl i cknowl edgeasone ’ sname . 4.___________and__________aret y pe sofi nt e r pe r s o nals ki l l swh whi c h
andhavedi fficul t ywi wi t hemo mot i onalexpr essi onoff eel i ngs. 5.____ ____ ____ __pl aysani mport antparti nt hei dent i ficat i onandch ofs pe c i ficc ar e e r .
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Answer st oSel f Check3. 12 1.MENTALASPECT 2.MORALASPECT 3.K .Know Thys el f 4.Re al i s t i candI nv e s t i g at i v e 5.Per sonal i t y
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LEARN RNI NG OUTCOME#2
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SetandMe MeetWor kPr i or i t i es
CONTENTS: Manageper sonalwor kpr i ori t i esandpr of ess i onaldevel opm Busi nesspl anni ng Ei ghtkeyemp mpl oyabi l i t yski l l s Empl oyme mentpl anni ng ASSESSMENTCRI TERI A: 1.Com mp pet i ngdem ma andsar epr i or i t i z edt oachi ev eper sonal ,t eam or g a ni z at i onalg oal sandobj e c t i v e s . 2.Res our ce s ar e ut i l i z ed effi ffic ci ent l y and effec t i ve l yt o manage
pr i ori t i esandcomm mmi t ment s. 3.P .Pr act i ce sal ongec onomi mi cuseand mai nt enanceofeq ui pme ment f ac i l i t i e sar ef ol l o we we daspe re s t abl i s he dpr o ce dur e s .
CONDI TI ONS: Thest udent /t r ai neemus tbepr ovi dedwi t ht hef ol l ow Tool sandt es ti ns t r ume nt s
ASSESSMENTMETHODS: • • •
Pr act i calDemo monst r at i onw/oralquest i oni ng I nt e r v i e w Por t f ol i o Sign up to vote on this title
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Lear ni ngExper i ences Lear ni ngOut come me2 ConfigureNet wor kSer vi ces Lear ni ngAct i vi t i es
Speci alI ns t r uct i ons
sLear ni ngOut comedeal swi t ht h ReadI nf orma mat i onSheet3. 21: Thi v e l o pme nto ft heI ns t i t ut i o nal “ SetandMeetWorkPri ori t i es” de
AnswerSel f c he c k3. 21
Com mp pet encyEval uat i onToolwhi ch t r a i ne r sus ei ne v al uat i ngt he i rt r a i n
t erfini shi ngacomp mpet encyoft he ReadI nf ormat i on Sheet3. 22: af “ Manageper sonalwor k q ual i fic at i o n. pr i or i t i e sandpr o f e ss i onal Got hr o ug ht hel e ar ni ngac t i v i t i e s dev el opme ment ” out l i nedf oryou ont hel ef tcol umnt
t henece ssaryi nf orma mat i onorknowl ed bef or edoi ngt het askst opr act i ceon per f ormi mi ngt her equi r eme ment soft he e v al uat i ont o ol . Theout putoft hi sLO i sacompl e t e I nst i t ut i onalComp mpet encyEval uat i on
mpu Packagef oroneCom mp pet encyofComp Syst ems msSer vi ci ngNC I I .Yourout p s hal ls e r v easoneofy ourpo r t f ol i of o y ourI ns t i t ut i onalCompe t encyEval u act i ce Ca re rPon r o f es si ona l i sm f o rPr Sign up toe vote this title
Useful Not useful Feelf r eet oshow yourout put st oyou t r ai nerasyou accomp mpl i sht hem f or
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gui danceandev al uat i on. Af t erdoi ngal lt heact i vi t i esf ort hi sL y ouar er eadyt opr oceedt ot hene xt
Mai nt ai nPr of ess i onalGr owt wt hand Devel opme ment
I nf orma mat i on Sheet3. 21 Manageper sonalwor kpr i ori t i esandpr of ess i onaldevel opment Lear ni ngObj ect i ves: Af t err eadi ngt hi si nf or mat i onshee t ,y oumus tbeabl et o: De Defineski l l s
•
De De s c r i bet hes ki l l saudi tpr o ce s s
•
Pos i t i onde s cr i pt i o ns
•
Under st andPer f orma mancei ndi cat or s
•
M Mi i s s i o ns ,v i s i o nsando r g ani z a t i o nalg oal s
•
I n anyr esponsi bl eposi t i on i n anycomp mpanyt haty ou everhave,i ti sa t hatt her ewi l lbemo morewor kt odot han t her earehour si nt heday .You ki l lyour sel f ,t ryi ng t o do everyt hi ng t hatneeds t o be done,and st
mport ant t ask managet ocomp mpl et ei tal l .Asan emp mpl oyee ,yourmosti Sign up to vote on this title
Useful Notb useful t det ermi mi ne pr i or i t i es,so t hatt he t hi ngst ha tneed o e wor ked on
t hoset hatr ecei veyourt i meandat t ent i onandt hatofyourdepart ment
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Pr i or i t i es t abl i shed based upon whati sbestgoi ng havet o bees t o y ourcompany’ sneeds.But ,t hat ’ snotal wayseasyt ode t er mi ne.What
l ooks l i ke t he bes t possi bl e sol ut i on may not ac t ual l y be
ermi mi ni ngpr i ori t i esr sr equi r esunder s t andi ng Pr o pe r l ydet t hevari oust t hatnee dt obedone,how t heyr el at et oyourcomp mpany’ sgoal sandhow comp mpar et oot hert askst hatal soappeari mport ant .
Pr i or i t i zi ng” ABC” Themos tcommo nf or m ofpr i or i t i z i ngt asksi sbyasi mpl eABC me t h t hi sme met hod,you makeal i stofal lt het askst hatyou havet ocompl et assi gnt hem al et t ercode: •
A=Hi ghpr i or i t y ,v er yi mpor t antt oge tt hi sdone
•
B =Medi um pr i ori t y ,t hi sshoul dgetdone
•
C =Lo w pr i o r i t y ,i two ul dbeni c ei ft hi sc oul dg e tdo ne
mpor t ant I ti sass umedwi t ht hi sme me t hod t haty ou knowhow i t hevar
t asksar ei nr egar dt o yourcomp mpany’ sand depar t ment ’ sgoal s.Ot her t hepr i o r i t i e sy oupl ac eont hei ndi v i dualt as ksr e a l l yha v enov al ue . Thene xts t ep i nt hepr ocessi st oadd aduedat f oreach oft hese e
mport antt asks mpl et ed by apar t i cul art i me.I Mos ti need t obecomp
aren’ tcomp mpl et edbyt hatt i me,t heymo movef r om j ustbei ngi mport a ntt ob Sign up to vote on this title
useful i mpor t antand ur ge nt .Some me i t ems ms may n otUseful hav e a Not due dat e,es pec
t hi ngst hatar epri ori t yC.However ,apri ori t yC i t em, m,t hatneverget s
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putast artdat eon t hei t em ms saswe wel l .Thatway ,ev en i t em ms st hatmayb Pr i or i t yC wi l lhav esomevi s i bi l i t y .
Busi nesspl anni ng
Busi nesspl anni ngi sessent i alf ort hecont i nuedsurvi valandsuccesso
org ani zat i on.St r at egi c pl anni ng i s carr i ed outby t op l evelmanagers affect st he goal s and di r ect i on oft he whol e or gani z at i on.Ever yone org ani zat i on i si nvol ved i ni mpl eme ment i ngbusi nesspl ans.Part sofbu pl anni ngma mayi ncl ude:
Avi si onandormi ssi onst at eme ment
•
Speci ficgoal s
•
Adefini t i onoft het arge tmarketorc ust ome merbase
•
As t r a t e gi cr e s po ns et ol e gi s l at i o n andc ode sofpr a c t i c e
•
Document edpol i ci esandpr ocedur es
•
Ar ecor dkeepi ngsyst em
•
As t r a t e g yf o rde al i ngwi wi t ht e c hno l o gy
•
I dent i f yi ngandmeet i ngt r ai ni ngneeds
•
Empl oyme mentpl anni ng Sign up to vote on this title
Mostbusi nesseswi l lpl an f ort hef ut ur eandemp mpl oyst aff t ohel pt oach Useful Not useful t hesegoal s.When or gani zat i onsadver t i sea posi t i on t hebusi nessw
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i nf orma mat i on aboutj ob seeki ngi spr ovi ded i n al at erchapt eri nt hese butsome br i efi nf or mat i on i s pr ovi ded her e so t hatyou under s t an i mpor t anceofunder st andi ngwh whatyourski l l sand comp mpe t enci esar e. y ou appl yf ora j ob i ti sl i kel yt hatt he posi t i on wi l lbe defined by de s cr i pt i on.
Jobdescr i pt i onsandposi t i ondescr i pt i ons These document s ar e a br i ef descr i pt i on of a posi t i on or j ob
o r g ani z a t i o n.A j o b de s c r i pt i o ni sa l i s to ft heg e ne r a lt as ks ,o rf unc t
and r esponsi bi l i t i es ofa posi t i on.Typi cal l y ,i tal so i ncl udes t o whom
posi t i on r eport s,speci ficat i ons such as t he qual i ficat i ons needed by pe r s o ni nt hej o b,s al ar yr a ng ef ort hepo si t i on,e t c .
Keyper f orma mancei ndi cat ors( KPI )andKeyresul t sar ea( KRA)
A per f orma mancei ndi cat ororkeyper f orma mancei ndi cat or( KPI )i same measu per f or manceSuc h measur es ar e comm mmonl y used t o hel p an or gani define and ev al uat e how succe ssf uli ti s,t ypi cal l yi nt er ms of m pr o gr e s st o war dsi t sl o ng t e r mo r g ani z a t i o nalg oal s .
The KPI ffer depe ndi ng on t he nat ur e oft he or gani z at i on an s di Sign up to vote on this title
o r g ani z a t i o n' ss t r a t e g y .The yhe l pt oe v al uat et hepr o gr e s so fano r g ani Useful Not useful t owar dsi t svi si on and l ongt erm goal s.I ndi vi dualposi t i onswi l lal so
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KPI st hatt he i ndi vi dualwho hol ds a speci ficposi t i on wi l lbe expect mee t .
KRA i bi l i t y Ar ea.I s an ac r onym f orKey Responsi n manag ement Responsi bi l i t y Ar eas ar e use di nt he assi gnmentoft asks and dut emp mpl oyee s.An i mport antuseofKRA’ si st he segr egat i on ofdut i es.
em mp pl oye ei n an or gani z at i on i sgi ve n speci ficKRAsf orwhi ch heorsh
e x c l us i v e l yr e s po ns i bl e .At y pi c alr o l ewi wi l lha v e35KRAs .Thes e cur i t yg i n acomp mpanywi wi l lhavet heKRA ofal l owi ngandr est ri ct i ngent ryt ot h A KRA ofan empl oy eei n Qual i t yCont r oli st o appr ov esampl esonl y checki ngt hatt heyconf orm t o( mee t )st andar dandspeci ficat i ons.KRA i ndi vi dual st o cl ari f yand definet hei rr ol es.KRAscove rabout80% wor ki n an or gani z at i on.The r emai ni ng t asks ar e usual l yt hose r esponsi bi l i t yi sshar edbet weeni ndi vi dual sanddepart ment s.
KPA st andsf orKeyPr ocessAr ea.Thesear ear easwher et her esponsi f orr esul t sl i eswi wi t haspeci ficdepart mentoremp mpl oyee.
The ei ght key empl oyabi l i t y ski l l s consi der ed essent i alf or effe wor kpar t i ci pat i onar e: 1.Comm mmuni cat i ng 2.Te amw mwor k 3.Pr obl em sol vi ng
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5.Pl anni ngandor gani zi ng 6.Sel f manage ment 7.Learni ng 8.Technol ogy
TABLE 1: Evaluation and assessment of knowledge and skills necess for the career or specic position chosen! Competency
Current l ev evel o f Improvement skill Needed Low High
1. Own work gols 1.1 !erve s positive role model through personl personl plnning plnning nd orgni"tion 1.# $rioriti"ing work to meet work gols 1.% 1.% &el &elin ing g with with cont contin inge genc ncie ies s to mintin performnce #. !et nd meet meet ow n work priorities #.1 #.1 $rio $riorit ritis ise e nd nd 'lnce competing demnds to chiev chieve e person personl( l(
Med Med
Yes Yes
Competent No
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gols nd o')ectives #.# *se technology e+ciently nd e,ectively to mnge work priorities nd commitments #.% Mintin ppro ppropri prite te workworklife life 'l 'lnc nce( e( nd nd ensu ensurre stres tress s is e,ectively mnged nd helth is ttended to %. &evelop nd mintin professionl competence %.1 ssess personl knowledge nd skills ginst competency stndrds to determine development need needs( s( prio priori riti ties es nd plns %.# !eek feed'ck from from empl employ oyees ees(( clients nd collegues nd use this this feed' feed'ck ck to identify nd
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improve competence %.% *se development opportunities suit'le to person personl l lernin lerning g style/s style/s to develo develop p competence %.0 %.0 $rti rtici cip pte te in networks to enhnc enhnce e person personll know knowle ledg dge( e( skil skills ls n d work reltionships %. %. Ide Identif ntify y nd nd develop new skills to chieve nd mintin competitive edge
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Sel f Check3. 21:Enumer at i on 1.Li stdown wnt heei ghtkeyemp mpl oyabi l i t yski l l s 2.Par t sofbusi nesspl anni ng 3.Pr i or i t i zi ng” ABC”
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Answer st oSel f Check3. 21 1.Li stdown wnt heei ghtkeyemp mpl oyabi l i t yski l l s 1.Comm mmuni cat i ng 2.Te amw mwor k 3.Pr obl em sol vi ng 4.I ni t i at i v eande nt e r pr i s e 5.Pl anni ngandor gani zi ng 6.Sel f manage ment 7.Learni ng 8.Technol ogy
2. )Part sofbusi nesspl anni ng Avi si onandormi ssi onst at eme ment
•
Speci ficgoal s
•
Adefini t i onoft het arge tmarketorc ust ome merbase
•
As t r a t e gi cr e s po ns et ol e gi s l at i o n andc ode sofpr a c t i c e
•
Document edpol i ci esandpr ocedur es
•
Ar ecor dkeepi ngsyst em
•
As t r a t e g yf o rde al i ngwi wi t ht e c hno l o gy
•
I dent i f yi ngandmeet i ngt r ai ni ngneeds
•
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3. )Pri ori ti zi ng” ABC”
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B =Medi um pr i ori t y ,t hi sshoul dgetdone C =Lo w pr i o r i t y ,i two ul dbeni c ei ft hi sc oul dg e tdo ne
• •
LEARNI NG OUTCOME #3
Mai nt ai npr of essi onalgr owt hand Devel opme ment
CONTENTS: Phi l osophyOf OfTrai ni ng Mai nt ai nPr of es si onalGr owt hAndDev el opme ment • •
•
•
Qual i ficat i onSt andar ds Tec hni quesForSel ect i on
ASSESSMENTCRI TERI A:
ai ni ngandcar eeropport uni t i esar 1.Tr ei de nt i fie danda v ai l e do f
basedonj obr equi r eme nt s.
2.R .Recogni t i onsar e–sought /re cei vedanddemo monst r at edaspr oofof car ee radvance ment e l e v antt oj o bandc ar e e ra r e 3.Li censesand/orcer t i ficat i onsr obt ai nedandr enewed. Sign up to vote on this title
CONDI TI ONS: Thest udent /t r ai neemus t be pr ovi d ed wi t ht hef ol l ow Useful Not useful •
Tool s( PaperandPen/Penci l )andt es ti ns t r ume nt s
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ASSESSMENTMETHODS: •
Pr act i calDemo monst r at i onw/oralquest i oni ng
•
I nt e r v i e w
•
Por t f ol i o
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Lear ni ngExper i ences Lear ni ngOut come me3 Per f orm t est i ng,document at i on andpredepl oyme m entprocedur es Lear ni ngAct i vi t i es
Speci alI ns t r uct i ons
sLear ni ngOut comedeal swi t ht h ReadI nf orma mat i onSheet3. 31: Thi de v e l o pme nto ft heI ns t i t ut i o nal “ Mai nt ai npr of essi onalgrowt h andDe Dev el opme ment ”
Answe r ct A i vi t yShee tNo. 33. 1 Perf or m TaskShee t3. 31on “ How t ot estt henet wor k c onne ct i v i t y”
Com mp pet encyEval uat i onToolwhi ch t r a i ne r sus ei ne v al uat i ngt he i rt r a i n af t erfini shi ngacomp mpet encyoft he q ual i fic at i o n. Got hr o ug ht hel e ar ni ngac t i v i t i e s out l i nedf oryou ont hel ef tcol umnt
t henece ssaryi nf orma mat i onorknowl ed bef or edoi ngt het askst opr act i ceon per f ormi mi ngt her equi r eme ment soft he e v al uat i ont o ol . Theout putoft hi sLO i sacompl e t e I nst i t ut i onalComp mpet encyEval uat i on
mpu Packagef oroneCom mp pet encyofComp Syst ems msSer vi ci ngNC I I .Yourout p s hal ls e r v easoneofy ourpo r t f ol i of o y ourI ns t i t ut i onalCompe t encyEval u act i ce Ca re rPon r o f es si ona l i sm f o rPr Sign up toe vote this title
Useful Not useful Feelf r eet oshow yourout put st oyou t r ai nerasyou accomp mpl i sht hem f or
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gui danceandev al uat i on.
I nf orma mat i on Sheet3. 31 How t oMa Mai nt ai nPr of essi onalGr owt wt handDevel opment
Lear ni ngObj ect i ves: Af t err eadi ngt hi si nf or mat i onshee t ,y oumus tbeabl et o:
1. At t r ac tandr e t ai ncom mp pet entmember s. 2. Mot i vat eme memb mber st ost r i vet oi ncr easet hei rcont r i but i ont ot he o r g ani z a t i o n. 3. Ac hi ev ema maxi mum v al uef r om t hei rwor ki nr e t ur nf ort r ai ni ngan dev el opmentcosti ncur r ed.
I nr api dl y changi ng envi r onment s,bot h or gani z at i ons and t he peopl
make up t hose or gani z at i ons mus te ngage i n cont i nualgr owt h,or becomi ng obsol e t e. Al lt oo
Sign up thisi titlea of essi o na ltogvote r owt won t h of t en,pr s
hi t or
ni ng opport uni t i essel p r o c e s s .Lear ect ed ar e of t en t hos e t hat Useful
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Pr of ess i onal devel opmenthel ps bui l d and mai nt ai n mor al e of s memb mber s,andi st houghtt oat t r acthi gherqual i t yst aff t oanorgani zat
mpr ovi ng and i ncr easi ng capabi l i t i esofs i s a pr oces s ofi t aff t h accesst o educat i on and t r ai ni ng opport uni t i esi nt he wor kpl ace,t h out si deor gani zat i on,ort hr oughwat chi ngot her sperf orm t hej ob. Acareer ,t hepur s ui to fc ons e c ut i v e ,pr o gr e s s i v eac hi e v e me me nte s pe c i
publ i c,pr of ess i onal ,orbusi ness emp mpl oyme ment ,i s a per sonalc hoi ce
of essi onalgr owt h ent ai l s comm mmi t ment ,per se ve r ance,and a pl an.Pr i nuous acqui si t i on car ee r r eq ui r es t hecont
of knowl wl edg e
ski l l st hr o ug hs t udy ,i ns t r uc t i o n,i nv e s t i g at i o n,and pr a c t i c e .I ti sa goi ngpr ocess.
Car eerpl anni ng v sual i zi ng whatyou wantt o be doi ng i n i nv ol v e s i f ut ur e wi t hi n your pr of ess i on. Care er pl anni ng enabl es pr of ess etgoal sand definespeci fictasks t os t hatmus tbeaccomp mpl i shedi n t or each t hosegoal s.Att hesame met i me,car eerpl anni ngconsi der sop
andal t ernati ves.Fl exi bi l i ty i si mpor t antaswecannotknow t hef ut u
QUALI FI CATI ON STANDA DARD RDS Sign up to vote on this title
I ti s comm mmon i n busi nes st o hav e emp mpl oy ee whos e per f or mance s ar Useful Not useful sat i sf act or yand whoar esome me t i mesan act ualpr obl em t omanage ment
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get t i ngt heri ghtman f ort hej ob t her emu mustbea bet t ersys t em i n sel t hebestman f ort hej ob.
TECHNI QUESFOR SELECTI ON Thefir s tr equi r eme ntoft hesel ect i onpr ocessi sknowl edgeof 1. t hee xactnat ur eoft hewor ki nt hev acantposi t i ons 2. i t sdut i esandresponsi bi l i t i es
3. t her equi r eme ment soft hej ob,suchasme ment aleffort ,ski l landphysi de mands
J JOB DESCRI PTI ON A –t e l l swhati sdo neont hej o b,ho wi ti sdo ne ,w i sdone ,andt heski l l si nv o l v e di ndo i ngi t .
JOB SPECI FI CATI ONS –t odet ermi mi net her i ghtki ndofman neededf ort j obi ti snecessar yt oknow t hespeci ficqual i ficat i onsoft hemanwhoi s
i t ,t heamountandt ypeofexper i enceneededt oper f orm t hej ob,speci al t r ai ni ngont hej obandonj obsr e l at e dt oi t ,s pe c i alabi l i t i e sandapt i t u age,physi calqual i ficat i onsandot herr equi r eme ment s.
JOB ANALYSI S –t hes t udyofe ac hj o bo pe r a t i o ni nv o l v e di nac e r t ai nj i nc l ude si nf or ma mat i onaboutt hee s se nt i alabi l i t i e s ,e xpe r i e nc e ,and r ai n t Sign up to vote on this title
t odot hej ob.
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TRAI NI NG –t hi si nv o l v e sobs e r v i ngot he r swhoar es ki l l e di nt he perf orma mancet obel earnedand/f orf ol l owi ngi nst ruct i ons.
PHI LOSOPHYOF OFTRAI NI NG 1. Capaci t yf orhumangr owt h–e v er y onei nanor gani z at i onshoul d
dedi cat ehi msel ft owar dsconst antper sonalgr owt handdev el opmen or dert oma maket hec omp mpanygr ow anddev el op. 1. Uni quev al ueofeac hhumanper son–eac honei saper soni nhi s r i ght ,di ffer entf r om al lot her s.Eachonemu mustbedevel opedandt r
2. Trai ni nganddevel opmenti sest abl i shedont hebel i efi nt hepossi ofani dealuni onbet weent heorgani zat i onalobj ect i vesandt he e mp mpl o y ee ’ si nt e r e s t .
MANPOWE WER DEVELOPME MENT EMP MPLOYEE’ SEXPECTATI ON 1. Equi t abl emanpowerdev el opme mentt r eat ment .
2. Oppor t uni t i esf ordese rv edadvance ment s,pr om mo ot i onsort r ansf er 3. Favo r abl ewor ksi t uat i onsi nwhi c hmaxi mum co nt r i but i ons an c Sign up to vote on this title
made .
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4 Tobekepti nf orme medont r ai ni ngma mat t er saffect i nghi m
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Agoodmanpowerdev el opmentpr ogr am mus tpr ovi deapl anneds t r at e
acont i nui ngdevel opmentoft heabi l i t i esofal lemp mpl oyeesandoffic ffi cer sso t hatt heycan cont i nuet oma maxi mi zet hei rcont r i but i ont owardst he at t ai nmentoft hecomp mpany’ sgoalandatt hesame met i meachi ev et hei row emp mpl oyme mentgoal s. For malt r ai ni nganddev el opmentpr gr amsshoul dbedi r ect edt ow t hef ol l owi wi ng:
1.Pr eparat i onofst aff f orspeci ficnew j obassi gnment s. 2.Expandi ngwo wor ki ngski l l s,f unct i onalespert i seandmanageme ment co mpet ence . 3.Br oadeni ngworki ngper spect i ve,i nt er f unct i onalunder st andi ngand busi nessout l ook.
Manpowerdevel opmentandt r ai ni ngr equi r est hehar moni zedeffor t hef ol l owi ng:
1.Tr ai nee–whomu musthavet hemo mot i vat i onandcapaci t yt ol earnandap hi sl e ar ni ng . 2.Trai ner–whomu musthavet heexper t i seandi nt er estt ot each. Sign up to vote on this title
3.I mmedi at esuper i or–whomu mustputhi sc o nfi dence i nNot t huseful et r ai neean Useful pr ovi dehi m wi t hopport uni t yt oappl yhi sl earni ng.
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TaskSheet3. 31
Ti t l e:“ How t oMa Mai nt ai nPr of es si onalGr owt handDev el opment
Perf orma manceObj ect i ve: I dent i f yt r ai ni ngsandcar eeropport uni t i es.
Suppl i es: Av ai l abi l i t yboar d,pe n,pape r ,r e l at e di nf or ma mat i ons h Equi pme ment : Act i vi t yShee t ,Pen
Steps/Procedure: 1.ReadI nf orma mat i onShee tNo.1
2.Anal yzet hei mport anceofqual i ficat i onst andardsi ncl udi ngt t r ai ni ng sandc ar e e ro ppo r t uni t i e s . 3.Answert heAct i vi t ySheetNo. 1
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AssessmentMet hod: Uset hePer f orma manceCr i t er i aCheckl i st
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Act i vi t ySheetNo. 33. 1 1.Gi veyourown wnopi ni on on “t heeffect i vi t yofani ndi vi dualt owo wor k dependson hi squal i ficati on t ot hej ob”.
_______________________ __________________________________________________ _________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ _________________________________ _______
2.Comp mpl et et hi ss t at eme ment:f ormalt r ai ni nganddevel opmentprogr am shoul dbe:
_______________________ __________________________________________________ _________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ __________________________________________________ ________________________ _________________________________________________ _______________________ ________________________________ ______
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Perf or manceCr i t eri aCheckl i stf orTaskSheet3. 31
Cr i t er i a 1.Di scussedt heeffect i venesst hatr el at eson t he
YES
obj ect i ve si nmai nt ai ni ngMa ManpowerDev el opment . 2.Di scussedi nsi ght sont r ai ni ngsandact ualact i vi t i es whi c hwi l ldi r ectonexpandi ngwor ki ngski l l sand dev el opme ment .
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RESOURCES: ht t ps: //hubpages. com/busi ness /Ho Howwt oMai nt ai nPr of ess i onal Gr owt wt handDevel opme m ent ht t ps: //ww www. dl sweb. r mi t . edu. au/t ool box/f mi /cont ent /uni t 01/1 _1t /i ndxt1_1. ht m ht t ps: //s t udent s. f ort r ess l earni ng. com. au/bsbwor 501amanagepersonal wor kpr i or i t i esandpr of essi onal devel opment /secti on2 set andmeet ownwor kpr i or i t i es/ ht t ps: //hubpages. com/busi ness/Pr act i ci ngCar eer Pr of essi onal i Part 1 ht t p: //www. epu. edu. vn/UpLoadFi l es /14_ 08_13_11_17_45BSBWO 1B_ ManageWk_ pr i ori t i es. pdf
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Comp mpet encyAsses smentTool s Suggest edQuest i onswi t hAnswer sf orOr alQuest i oni ng[ cont i nued] Ques t i onswi t hAnswer s
nt e r pe r s onalr e l at i ons hi p? Whati si
Answer : ( o ut e rs e l f )Pe r s o nala nds o c i a lr e l at i o ns hi po fape r s o n wi t ho t he r swh whi c hd syst ems msofsharedexpect at i ons. ( i nne rs el f )de al i ngwi wi t hone ’ si nne rs el f ,l i keemo t i ons
Whyweneedt oconsi derAspect sofani ndi vi dual ’ sper sonal i t y?
Answer : I ti svi t alt oc ons i de ri ndi v i dual spe r s onal i t yi nor de rt omor el uc r at i v ei wor kenvi r onme ntandt ohav ebe t t erwor ki ngenvi r onment .
Whati st hei mpor t anceofPl anni ngone’ scar eeri nmai nt ai ni nggr owt h dev el opme ment ?
Answer : e ado net of o r mu mul at ec ar e e ra nde duc at i o nalde c i s i o ns .I ti s Sot hati tc anl i mport antf oronet of ocusonper sonalandsoci aldevel opment . Sign up to vote on this title
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Oral Questioning Checklist Trainee name: Trainer Tr ainer name: nam e: Qualification:
CSSS – NC II
Unit of competency:
Practice Career Professionalism
Date of assessment: Time of assessment: Instructions for Oral Questioning
The candidate will be assessed based based on his/her answers to the the given questions. The ass should not deviate from the standard questions provided herein.
Satisfactory re
Oral Questions
Thet r ai neeshoul danswert hef ol l owi ngquest i ons:
Yes
1.I mport anceofqual i ficat i onst andards?
Whydoweneedt oconsi derEmpl oyme ntPl anni ng? 3.As pe c t sofanI ndi v i dual ’ sPe r s o nal i t yc ons i s to fs e v e r a l as pe c t s ,whyi si ti mpo r t anti nc ar e e rpr o f e s s i o n l i s m m? Sign up toa vote on? this title 4.Cant askpri ori t i zat i oni mport ant ?Wh Why? Useful
Not useful
5.Ho How canweal i gnsel fgoal st owardsc omp mpanygoal s?
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Thet r ai nee’ sunder pi nni ngknowl edgewas: Sat i s f ac t or y
No tSat i s f ac t or y
No tSat i s f ac t or y
Feedback t ot r ai nee:
Thet r ai nee’ sov er al lper f or mancewas: Sat i s f ac t o r y
Assessor ’ ssi gnat ur e:
Dat e:
The candidate’s responses were: Satisfactory
Not Satisfactory
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"ork #elated $ro%ect Candi dat e’ s: Asses sor’ sName me: Qual i ficat i on: Pr oj ect Uni t sofComp mpet ency: Dat eofAsses sment: Ti meofAsses sment: I nst ruct i onf ordemo monst r at i on Gi vent heneces sar ysuppl i esandmat er i al s,t hecandi dat emu mustbeabl et oper f f ol l owi wi ngt aski nt wo( 2)hour s:
Check(√)t oshow i fev per f ormed
OBSERVATI ON :
•
•
•
TheCandi dat e’ sout putwas:
□
Satisfactory
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NotSati sf act ory
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Assessor ’ sSi gnat ur e
Dat e:
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Specic &nstructions for "ork #elated $ro%ect
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Answer to "ork related $ro%ects
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Candi dat ePor t f ol i oRecor dSheet Candidate: Assessor: Competency Standards:
T'ET T#A&(E#S
Unit[s] of Competency:
$LA( T#A&(&() SESS&*( Item number
Type of evidence 2insert informtion in the column3 The evidence shows that I ……
t C n e B C m s s d e n s a s S a C e r d P e t a t l e n e R m u
f o t l u s e R t n e m s s e s s a -
g n i n i a r T d e t a d i l a V
n a l P n o i s s e S
s t n
l a n o i t c u r t s n I d e p o l e v e D
1.1. dentified learner’s training requirements. 1.!. dentified and analysed relevant curriculum documents. 1.". dentified the current competencies of target group. 1.#. $ompared competencies to be attained with the current competencies of the target group. 1.%. &etermined and validated the training requirements. !.1. 'repared plan for series of training session. !.!. dentified relevant training methods and delivery modes. !.". Selected appropriate training methods and delivery modes to adhere the required competencies. !.#. dentified and organi(ed resources required for the series of training session. !.%. dentified sequence of training activities. !.). 'repared and documented plan for a series
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".1. 'repared basic instructional materials that are focused on *ey concepts and ideas related to wor* activity. ".!. dentified trainee’s characteristics and needs. ".". Selected the appropriate media for the trainees. ".#. 'repared instructional materials that are clean+ legible and appropriate to trainees. Candidate signature:
Date:
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Portfolio evaluation form
Candidate name: Assessor name: Competency standards:
T'ET T#A&(E#S
Unit(s) of competency: competency:
$LA( T#A&(&() SESS&*(
The evidence provide by the candidate is:
□ valid
□
authentic
□ sufficient
□ current
□ recent
The contents of the portfolio provided satisfactory evidence that the candidate
□ consisten Item no(s)
2tick the 'o435
1.1. dentified learner’s training requirements. 1.!. dentified and analysed relevant curriculum documents.
□ □
1.". dentified the current competencies of target group.
□
1.#. $ompared competencies to be attained with the current competencies of the target group. 1.%. &etermined and validated the training requirements.
□ □
!.1. 'repared plan for series of training session.
□
!.!. dentified relevant training methods and delivery modes.
□
!.". Selected appropriate training methods and delivery modes to adhere the required competencies. !.#. dentified and organi(ed resources required for the series of training session. !.%. dentified sequence of training activities. Sign up to vote on this title
□
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!.). 'repared and documented plan for a series of training session. ".1. 'repared basic instructional materials that are focused on *ey
□ □
□
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".!. dentified trainee’s characteristics and needs.
□
".". Selected the appropriate media for the trainees.
□
".#. 'repared instructional materials that are clean+ legible and appropriate to trainees.
□
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THI! "AT# $"%T Candidate name: &ame of third party:
Contact no'
"osition: e(ationship with candidate:
□ employer
□ supervisor
□ colleague
□ othe
Please specify ___________________ _____________________________ ___________________ ___________________ __________ Please do not complete the form if you are a relative, close friend or have a conflict of interest]
!ates the candidate wor)ed with you Competency Standards: Unit of Competency:
6rom5
7o5
T'ET T#A&(E#S
$LA( T#A&(&() SESS&*(
7he cndidte is 'eing ssessed ssessed ginst the competency stndrds stndrds for
8e re re seeking your support in the )udgment of this cndidte9s competence. $le nswer these :uestions honestly s record of the cndidte9s c ndidte9s performnce while working with you. you. 7hnk you for your time. time.
Comments re*ardin* candidate performance and e+perience Yes No & can verify the candidate+s a,ility a,ility to: Yes Not (tick the correct response] sure •
•
•
•
$hec* the availability of all resources required for training. dentify alternative resources for contingency measures. dentify and arrange appropriate training locations according to training needs.
Comments to suppor my responses:
□
□
□
□
□
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Third party si*nature:
!ate:
Send to:
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