WHY MANNERS MANNE RS MATTER? MATTER? MAN NERS It helps build better relationships; It helps us present ourselves positively; It aids in counication; It builds con!idence in social situations;
Do your hospitality management students represent repr esent you with polish, politeness, confdence and credibility? Competition in the hospitality industry is nonstop, and brands are looking or associates who can handle themselves awlessly both in guest interactions and while representing your property in public. Do your students have the proessional proe ssional proes sional sot skills needed to amae guests and have them return time and again?
TWO METHODS OF EATING EATING
EUROPEAN STYLE !ou slice the ood with the knie and the !ou ork. "ter "ter slicing the portion you pick it up w# the use o the ork and place it in your mouth.
AMERICAN STYLE $ame procedure procedure but when the portion o the ood is already w# the ork, you transer it to your right hand and place place it in your mouth
DINING: %irst, you have to fgure out %irst, which plates, glasses and silverware belong to you. &ak & ake e your napkin and put p ut it on your lap. 'ever, ever put your elbows on the table 'ever blow on your soup to cool it. Dish up the soup away rom yoursel. yoursel. "lso, never slurp your soup, unless you(re in )apan
When eating e ating pasta, Ti!" Ti!" it a!#$n% &#$! '#!( an% g$i%e g$i%e it gent"& t# &#$! )#$th* D# n#t seas#n &#$! '##% +e'#!e &#$ hae taste% it* Nee! -he ith &#$! )#$th #pen #! )a(e "#$% n#ises hen &#$ eat* It is +est t# #!%e! '##%s that -an +e eaten ith a (ni'e an% '#!( .
D# n#t #!%e! a"-#h#"i+ee!ages* D!in(ing t## )$-h is #ne #' the )#st %is"i(e% +ehai#!s* D# n#t s)#(e hi"e %ining #$t* I' '##% gets -a$ght +eteen &#$! teeth an% &#$ -an.t !e)#e it ith &#$! t#ng$e, "eae the ta+"e, !e)#e the '##% '!#) &#$! teeth in p!iate* Eat !#""s +& tea!ing #/ s)a"" +ite si0e pie-es an% +$tte!ing #n"& the pie-e &#$ a!e p!epa!ing t# eat*
Engage in ta+"e -#ne!sati#n that is p"easant +$t enti!e"& '!ee #' -#nt!#e!sia" s$+1e-ts* s$+1e-ts* Y Y#$ #$ sh#$"% n#t "eae "eae the ta+"e ta+"e %$!ing the )ea" e2-ept in an an e)e!gen-& I' &#$ nee% s#)ething that &#$ -ann#t !ea-h easi"&, p#"ite"& as( the pe!s#n -"#sest t# the the ite) &#$ nee% t# pass it t# &#$* I' a pie-e #' &#$! si"e!a!e 'a""s #nt# #n t# the 3##! 3##!,, pi-( pi- ( it $p i' &#$ -an !ea-h it an% "et the se!e! (n# &#$ nee% a -"ean #ne
Nee! spit a pie-e #' +a% '##% #! t#$gh g!ist"e int# &#$! nap(in* A"a A"a&s &s pass the sa"t an% peppe! t#gethe!, een i' &#$.!e as(e% '#! #n"& #ne #' the)
HOW TO TAC4LE TAC4LE A 5UFFET 5UFFET
5$/ets -an +e !ea" eti6$ette -ha""enges ith a "#ng 6$e$e #' pe#p"e #'ten ta-("ing a "i)ite% s$pp"& #' '##%* 4eep these tips in )in% the ne2t ti)e &#$7!e at a +$/et t# eat &#$! 8"" +$t ith p#"iteness*
Aait &#$! t$!n an% nee! nee ! nee! p$sh pe#p"e #! sta!t se!ing &#$!se"' '!#) the the )i%%"e #' the "ine* D#n7t -$t the "ine this isn7t a st!eet ith t!a;-, it7s a p#"ite s#-ia" #--asi#n* #--asi#n* When se!ing &#$!se"', nee! heap '##% #n &#$! p"ate* A'te! se!ing &#$!se"', "eae the sp##n ne2t t# the th e the p"atte! #! in the %ish p!#i%e% '#! the p$!p#se
A se-#n% !#$n% t# the +$/et ta+"e is $s$a""& e2pe-te%,* It is t&pi-a""& +est t# $se a '!esh p"ate '#! &#$! se-#n% !#$n%* Re)e)+e!, a +$/et is is a -#)p"ete"& se"'< se!i-e )ea"*
5asi- R$"e 5asiR$"es s #' < T#ast #asting ing #asting The 8!st t#ast sh#$"% +e )a%e +& the h#st* The pe!s#n !e-eiing the t#ast sh#$"% !e)ain seate% an% sh#$"% n#t %!in( t# the t#ast* When the g$est #' h#n#! is +eing t#aste%, the& stan% hen the t#ast is 8nishe% an% than( the #ne h# gae the t#ast* When giing a t#ast &#$ sh#$"% stan% an% spea( s"# an% "#$% en#$gh '#! a"" g$ests t# hea!*
P!epa!e ahea% #' ti)e= &#$ sh#$"% (n# hat &#$ a!e g#ing t# sa&* Menti#n th#se +eing t#aste% +& na)e, &#$! !e"ati#nship !e"ati#nshi p t# the), an% a th#$ght a+#$t this #n%e!'$" eent* A%% itt& ane-%#tes he!ee! p#ssi+"e, i' the& a!e in g##% taste*
&o get the group*s attention, never bang &o on a glass+ simply stand. &oasts should be o-ered standing &he person being toasted remains seated Don*t hold your glass in the air during your toast. $et it down ater you get their attention, make your toast, then raise your your glass and and ask ask the others to raise theirs theirs or your your ormal, ormal, fnal words.
G$ests !esp#n% +& ta(ing a sip #' thei! %!in(* F#! th#se n#t %!in(ing a"-#h#", t#asting ith ate! #! a s#'t %!in( is a--epta+"e* The pe!s#n +eing t#aste% %#es n#t %!in(* The g$est #' h#n#! #'ten !et$!ns the t#ast, than(ing the h#st '#! thei! (in% #!%s an% then p!#p#sing a t#ast #' thei! #n t# t# the h#st*
MO>IES
The gentleman goes first, makes sure the seat is clean, and then allows the woman to pass in front of him to her seat.
The gentleman then sits beside her, in the seat nearest the aisle.
When exiting the movie/theater, the gentleman stands and goes out into the aisle, waits for the woman, and then takes her by the hand or the arm, and walks her up the aisle.
Nee! p"a-e &#$! 'eet in '!#nt #' the -hai! #' an#the! pe!s#n* Nee! h#"e! hen seeing a )#ie an% as )$-h as p#ssi+"e %# n#t ta"( "#$%* Y#$! Y #$! -e""ph#ne )$st +e in a si"ent )#%e hen &#$ a &#$ a!e !e at-hing a )#ie
ETI?UETTE TIPS FOR THE DANCE FLOOR C#nsi%e!e% t# +e a '#!) #' e2p!essi#n, %an-ing p!esents itse"' as an #pp#!t$nit& t# en1#& #nese"' ith )e)+e!s #' the #pp#site se2 in in p$+"i-, ne a-6$aintan-e ith pe#p"e $n(n#n t# &#$*
Always introduce yourself to someone you don't know. Ask politely,, Would you like to dance! politely da nce! dan ce! Avoid grabbing a partner and pulling them onto the dance floor. Treat your partner the way you would wish to be treated... While dancing it"s common courtesy,, if you bump into courtesy someone, or step onto someone"s feet, to apologi#e before you move on.
When &#$ ish t# %e-"ine a %an-e, +e p#"ite: s)i"e an% sa& @N#, than( &#$*@ It is -#nsi%e!e% the #!st #!st p#ssi+"e eti6$ette t# a--ept an initati#n t# %an-e t# a s#ng a'te! %e-"ining an initati#n t# the sa)e s#ng +& s#)e#ne e"se* D# n#t sta!e at &#$! pa!tne!, )a(e p!#pe! e&e -#nta-t* It sh#s &#$ a!e pa&ing attenti#n*
Te"eph#ne Eti6$ette
Anse! p!#)pt"& +e'#!e the the thi!% !ing i' p#ssi+"eB* 5e'#!e pi-(ing $p the !e-eie!, %is-#ntin$e an& #the! -#ne!sati#n #! a-tiit& s$-h as eating, -heing g$), t&ping, etthat -an +e hea!% +& the -a""ing pa!t&* Spea( -"ea!"& an% %istin-t"& in a p"easant t#ne #' #i-e* Use h#"% +$tt#n hen "eaing the "ine s# that the -a""e! %#es n#t a--i%enta""& hea! -#ne!sati#ns +eing he"% nea!+&*
When the -a""e% pa!t& is n#t in, the '#""#ing !esp#nses sh#$"% +e $se% +#th t# p!#te-t the p!ia-& #' the #;-e sta/ an% t# gie a )#!e ta-t'$" !esp#nse: I' the -a""e! has !ea-he% a !#ng n$)+e!, +e -#$!te#$s**
Ce"" Ph#ne Eti6$ette Spea( s#'t"&* Ce"" ph#nes a!e a!e $s$a""& )#!e s#$n% sensitie sensitie than !eg$"a! ph#nes Respe-t the pe!s#na" spa-e #' spa-e #' #the!s +& ta(ing &#$! -#ne!sati#n #! )#!e 'eet aa& '!#) pe#p"e* D# n#t inte!!$pt a 'a-e
Int!#%$-ti# Int!#%$-ti#n n Want t# )eet ne pe#p"e an%
i)p!#e &#$! s#-ia" g!a-es He!e.s h# t# )a(e p!#pe! int!#%$-ti#ns at pa!ties, %inne!s an% #the! s#-ia" sit$ati#ns* Step One Int!#%$-e in%ii%$a"s t# ea-h #the! $sing +#th 8!st an% "ast "as t na)es* Step T# I' &#$.!e int!#%$-ing s#)e#ne h# has a tit"e, tit" e, a %#-t#! %#-t#!,, '#! e2a)p"e in-"$%e the tit"e as e"" as the 8!st an% "ast na)es in the int!#%$-ti#n*
Step Th!ee Int!#%$-e the &#$nge! #! "ess p!#)inent pe!s#n t# the #"%e! #! )#!e p!#)inent pe!s#n* Step F#$! I' the pe!s#n &#$ a!e int!#%$-ing has a spe-i8!e"ati#nship t# &#$, )a(e the !e"ati#nship -"ea! +& a%%ing a ph!ase s$-h as .)& +#ss,. .)& i'e. #! .)& $n-"e* Step Fie Use &#$! sp#$se.s 8!st an% "ast na)e i' he #! she has a %i/e!ent "ast na)e than &#$* In-"$%e the ph!ase .)& i'e. #! .)& h$s+an%*.
Step Si2 Int!#%$-e an in%ii%$a" t# the g!#$p 8!st, then the g!#$p t# the in%ii%$a"* F#! e2a)p"e: .D!* 5!#n, I.% "i(e &#$ t# )eet )& '!ien%s
Tips Wa!nings I' &#$.e '#!g#tten a na)e, &#$."" see) i)p#"ite i' &#$ t!& t# ign#!e the nee% '#! the int!#%$-ti#n* It.s "ess a(a!% an% an% an% +ette! )anne!sB* I' &#$! h#st neg"e-ts t# int!#%$-e &#$ t# #the! g$ests, 'ee" '!ee t# int!#%$-e &#$!se"', +$t )a(e &#$! !e"ati#nship t# the h#st -"ea! in &#$! int!#%$-ti#n*
"atin# Eti$uette/ Dating sh#$"% a"a&s +e '$n t# ens$!e it is* E&e -#nta-t is -!$-ia" hen %ating, it is g##% eti6$ette t# p!#i%e as )$-h attenti#n* Y Y#$ #$ i"" a"a&s a"a&s t$!n $p '#! '#! a %ate $n"ess &#$ hae gien en#$gh ti)e '#! it t# +e -an-e"e%* Y Y#$ #$ i"" n#t +e 3ash 3ash #! e2t!aagant* Y Y#$ #$ i"" nee! a!g$e a!g$e #! +e !$%e t# #the!s #n a %ate* Y Y#$ #$ i"" )a(e )a(e an e/#!t t# +e '!esh an% s)e"" g##%
Nee! ee! i"" &#$ %is-$ss &#$! e2 %ates* As a )an &#$ i"" pa& the +i"" #n the 8!st %ate ith#$t 6$esti#n Y Y#$ #$ i"" )a(e )a(e s$!e &#$ a!e a!e as ente!taining ente!taini ng an% itt& itt&** Y Y#$ #$ i"" ens$!e &#$! &#$! %ate 'ee"s 'ee"s -#)'#!ta+"e at a"" ti)es* Fi!st Dates Sh#$"% 5e A/#!%a+"e* Fin% a P"a-e With Wi th a Ta"(a+"e Ta"(a+"e Spa-e* Ma(e the Eent En1#&a+"e*
