PROJECT ANALYSIS AND DESIGN TABLE OF CONTENTS : 1. Executive summary. 2. Project scope,objectives,deliverables. scope,objectives,deliverables. 3. Cost and budgets management. management. 4. Schedule management management (milestone and work control). control). 5.Risk Management Management plan. 6. project controls and reporting plan.
EXECUTIVE
SUMMARY
Hotel needs to maintain maintain the record record of guests and reserve rooms beforehand. Customers Customers should be able to know the availability of the rooms on a particular date. date. They should be able to reserve reserve the available rooms rooms according according to their need in advance. To make their stay stay comfortable, comfortable, they are provided with with food and other services. services. The record record of the food food taken by each customer customer and the services availed by the customer should be kept. These records help in generating bill. The project hotel management manages and maintains the records and customer and rooms in hotel .The rooms have different categories such as A.C , non- A.C ,dormitory etc ...so there charges and records should be maintained accordingly .
PROJECT SCOPE ,OBJECTIVE ,DELIVERABLE SCOPE The objective of the project is to computerize the system of the hotel.
“Hotel Management ” Management ” is the project not only keeps the record of various people like customers, manager etc. but as well as it reduce the extensive paper work in the present system. It wills maker the system more versatile and user friendly. It also calculates the proper billing slip of high level and middle level customers. This project is based on description about the structure of HOTEL MANAGEMENT MANAGEMENT SYSTEM. SYSTEM. The project contains: contains:
Keeping the record of all persons like customers, managers etc. Maintains proper proper list of all persons.
Generating proper bill slip and calculate managers salary
OBJECTIVES Provide practical knowledge To develop a creative and logical thinking To provide a better understanding of the subject by making at more
interesting and practical oriented To improve analysis skill which help them in taking correct decisions
and to achieve the given target .
REQUIREMENTS The hotel reservation system should be able to satisfy the following requirements : The system should be able to keep the records of the guests and the room
allotted to them. Customers should be able to know the availability of the rooms on a
particular date. date. Guests should be able to book the available rooms online. The record of food and services availed by the customer should be kept. The system should be able to generate the bill for a customer.
USER INTERFACES:
The User Interface Screens are described in table
Screen Name
Description
Login
Log into the system as a CSR or Manager
Reservation
Retrieve button, update/save reservation, cancel reservation, modify reservation, change reservation, adjust room rate, accept payment type/credit card
Check-in
Modify room stay (e.g., new credit card), check-in customer (with or without a reservation), adjust room rate, special requests, accept payment type/credit card
Checkout
Checkout customer, generate bill
Hotel Payment
Accept payment for room and food
Room
Create order, modify order, view order,
Service/Restaurant cancel order, generate meal bill Customer Record
Add or update customer records
Administer Rooms Availability Availability and rates Administer User
Create, modify, and delete users; change password
Administer Meals Meals
Create, modify, and delete meal items and prices
DESIGN CONSTRAINTS The Hotel Management System shall be a stand-alone system running in a Windows environment. The system shall be developed using Java and an Access or Oracle database.
STANDARDS COMPLIANCE There shall be consistency in variable names within the system. The graphical user interface shall have a consistent look and feel.
RELIABILITY Specify the factors required to establish the required reliability of the software system at time of delivery.
AVAILABILITY The system shall be available during normal hotel operating hours.
SECURITY Customer Service Representatives and Managers will be able to log in to the Hotel Management System. Customer Service Representatives will have access to the Reservation/Booking Reservation/Booking and Food subsystems. Managers will have access to the Management subsystem as well as the Reservation/Booking and Food subsystems. Access to the various subsystems will be protected by a user log in screen that requires a user name and password.
MAINTAINABILITY The Hotel Management System is being developed in Java. Java is an object oriented programming programming language and shall be easy to maintain.
PORTABILITY The Hotel Management System shall run in any Microsoft Windows environment that contains Java Runtime and the Microsoft Access database.
COST
AND BUDGET MANAGEMENT The present day modern concept of the hotel is not just a place to
provide `accommodation, `accommodation, food and and beverage, but like like city within a city and and offering the every possible facilities, accommodation, service and convenience, not such as rooms. There are more facilities like- cosmetic things, hairdryer, cock tail lounges, radio and TV etc. There is a professionally qualified, highly trained, experienced, and efficient. Courteous staff in smart, clean uniforms and the staff coming in the contact With guests could understand English. There is a 24hrs service for reception, information and telephone. There is a plentiful supply of linen, blanket, towels and so on. Each bedroom is provided with good vacuum jug/ thermos flask with ice cold, boiled drinking water water
PROJECT BUDJET It is some of the outlays of the following: Hardware: Pentium 3 processor, Printer, UPS
Cost - Rs.40, 000.00 software: C++, MS access, oracle, Database
Installation costs needs about Rs.2000.00 cost of the operator Rs.10, 000.00
Benefits of the proposed system: saving of extra works for maintaining items, calculations etc., about Rs.20, 000.00 reduction in wastage and manage of books Rs.10, 000.00 timely information Rs.5000.00 easy report generation Rs.1500.00
TOTAL PROJECT COST : Rs.88,500.00
SCHEDULE MANAGEMENT: The project forms well designed work schedule which goes a long way towards improving operational efficiencies efficiencies and reducing costs. The project covers the following effective scheduled objectives. Labour cost report Working and non working hours Shift start times and shift end times of workers Quickly finding a substitute to fill a cancellation Working and non working days of a week Define over time exempt status and work hour constrains for each worker Tracking all training, vacation, sick leave and other off work requests
TARGETS INCREASE
OF THE HOTEL MANAGER
HOTEL OCCUPANCY RATE Increasing hotel occupancy occupancy rate depends depends on the success success of
marketing plan, which involves product, sales channels, promotions and prices. Marketing plan will will be successful successful only when when management has has a thorough understanding of the target market and needs of potential customers. Marketing environment conditions - economic, social-cultural, legal, competitive and technological-, are directly correlated with the success of marketing plan.
INCREASE
PROFITABILITY OF RATE
Increasing profitability can can be rendered through through reaching reaching the most profitable customer customer groups. As As we all know, know, customers, who who stay at higher higher rates, may not be the most profitable customer group. Another customer group which stays at a lower rate may bring higher revenue by benefiting from other outlets of the hotel such as spa, F&B outlets, etc. At this point, management should should find the answers answers to the the following: a. Who is the most profitable customers? customers? b. What are the most profitable products? products? c. What are the most profitable departments? d. And why are these more profitable? Answers to to these questions questions are keys to increasing sales sales and profitability. profitability.
a. Finding the owners of revenues and expenses Purpose of all company expenditures is to realize company objectives. According to this point of view, each expense should have a purpose and an owner. Here, owner of an expense indicates a department rendering any one of management functions. Similarly, revenues should have generators and owners. It is crucial to define the owners owners of revenues revenues and expenses expenses and determine their generator -in line with responsibility accounting accounting structure. This method will enhance the performance of relevant revenue and expense owners. The golden rule in organizational behavior is "concerning the topics and problems that you own or you are liable for." for."
b. Relating expenses and revenues Revenues brought brought by each market market section and expenses expenses made for for these sales should be correlated. This way, it can clearly be seen that how efficient the management resources are being utilized. The operations which stay below
organization‟s organization‟s expected and targeted "expenditure rate for unit revenue" are determined, problems can be observed, regenerations can be rendered or these operations can be cancelled out entirely. Laundry is a good example for this: Should we have laundry service in our hotel or should we outsource it? In order to make a decision, you should know the exact costs of laundry service and their effects on revenues. But first, these should be correlated to one another.
RISK
MANAGEMENT Many economists economists have often described described „Hotel Business‟ Business‟ as unique
and different from much other business. Hotel is selling both goods and services. It
not only provides both tangible intangible services, but one of its unusual characteristic is also that it is one of the very few places where production and consumption occur simultaneously; for example, ordering subsequent preparation, services and consumption of food items .Both the products and services are offered on credit transaction .no other business allows the customer an immediate line of credit, for example, the moment he registers ,his credit purchase purchase starts with the room and a sequence of financial charges throughout the facilities without
immediately paying for them at the „point of purchase‟. For example, purchase of food in restaurant, restaurant, drinks in in bar valet services, services, etc. no other business offers offers as varied a range of services and products at the same place as hotel business. Each hotel must offer lodging, food and protection to their guest and assume a liability for guest property, property, provide a high standard standard of hygiene, cleanliness cleanliness and sanitation sanitation and should confirm to the minimum requirements requirements of the state regarding safe hotel construction such as height of building, municipal-by-laws, municipal-by-laws, fire and safety standard so no.
The risk management is done under the following processes: processes:
Establishing Establishing the content
Risk assessment assessment
Risk identification identification
Risk analysis analysis
Risk evaluation evaluation
Communication Communication and consultant
Risk treatment treatment
Monitoring and review
There must be a backup of data which will enable easy recovery of failures that must be catastrophic and system oriented.
PROJECT CONTROL AND REPORTING PLAN
There is a reception, cash and information information counter attended byhighly qualified, trained and experienced personnel conferencefacilities in the form of one each or more of the conferencerooms.
There is a book stall, recognized travel agency, money changeand safe deposit facilities, etc.
There is a telephone in each room and telephone for the use of guests and visitors and provision for a radio or relayed music ineach room.
There is a well-equipped, well-furnished and well-maintaineddining room/restaurant room/restaurant on the premises and wherever permissible by law, there is an elegant, well-equipped bar /permitroom.
There is dancing facility and orchestra in dining hall
E R DIAGRAM :
CONCLUSION Computer has got clear advantage over the manual system.The computerized system is more reliable, efficient and fast at theend of the project, I can say that computer play a very crucial role inthe development of firm. All the daily reports generated by the systemare to be checked by the concerned official so as to ensure that allthe transactions have been put through in appropriate accounts andthis is tallied with the new vouchers.Computer vouchers.Computer does maximum work with in minimum time. Becauseit is used in every field so that it provides comfort and suitability toeveryone. Providing maximum facilities and comfort to customers tocustomers is main goal of the firm. To achieve this goal, other modern facilities relating to computer should have to be provided
