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H-13, Kirti Nagar, New Delhi-110 015 Tel.: +91-11-25431737, 25918332

e-mail: [email protected]

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W+L/$ +B 4.D 9==3; <=3R QUALITY MANAGEMENT SYSTEM Organization & Its Context (4) PLAN

Customer Requirements

Needs and Expectations of relevant interested Parties (4)

Planning (6)

Support (7) Operation (8)

Customer Satisfaction

DO

Performance Evaluation (9)

Leadership (5)

CHECK

ACT Improvement (10)


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Result of the QMS

Products and Services

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Determine Issues Affecting Organization QMS Interested Parties in the Issues Requirements of Interesting Parties Impact on Customer, Operational Loss and Legal compliance Impact Score Existing Controls & Related QMS Documents Occurrence Rate of Non-compliance despite control Overall Risk = Impact Score X Occurrence Rate Actions Plan if Risk Score is high. ! ! ! !

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Implementation Responsibility: All Departments © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

7

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Implementation Responsibility: APQP Team Team Leader, Leader, Engineering, Production & QA

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Implementation Responsibility: HR & All HODs © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

9

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Implementation Responsibility: APQP Team, Production, QA & Purchase nd 2 & 3rd Bullet: APQP Team 4th Bullet: Production & QA 5th Bullet: Purchase/SQA 1st :


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10

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Implementation Responsibility : MR © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

11

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Res: Production, Maintenance, Purchase, HR/Admin & IT © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

13

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Implementation Resp : All HODs © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

15

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Implementation Resp : QA, Engineering & Maintenance © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

21

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Implementation Resp : QA © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

23

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25

f[<[< ?+CH/&/@1/; D@ &-/ ^+O 6*#%@%@A Ensure these persons are competent on the basis of appropriate education, training or experience D@ ^+O 6*#%@%@A &+ %@1$"L/ 1"2&+C/* */Z"%*/C/@&2 ,-/*/ %& #s/1&2 Z"#$%&' */Z"%*/C/@&2 N $/A#$ */Z"%*/C/@&2

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Implementation Resp : Direct: HR & Support: Production, QA and Maintenance © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

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28

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["$"] K ["$"` 3:,)<-6 ;-89+<+.;5 @4).<4). *)1< -7 V:4*)>+, 4:,)<-61& 3:<-8-AL+ I6-;+11 3996-4;( 0)12BC41+, <().2)./P Q:1<-8+6B19+;)>; 6+V:)6+8+.<1P MaT bcc# 4., M3dW #!b`b Q-6+ <--* 6+V:)6+8+.<1 I*4.= ;-.,:;<= 6+9-6<= 4., ;*-1+ -:< 4:,)< >.,)./1"

Implementation Resp : MR © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

29

5%2& +A !"#$%g/6 7J&/*J#$ ?"6%&+*2 .4 G#L/ HL@ !"#$$ S+* 7?: :*#% G+4 G+4 T B J/6 HQ@4 ]'

F+*/ :++$2

3. F.R 3*+1/22 R/$#&/6 X/#2"*/L/J& 9 F+L@/&/J1/ :/2& X/&-+6 3 M[/gJ/ 3*+1/22 bJ+,$/6O/ ,-/*/ -/ 9 2-/ 1#J ?"6%&P

5F! 7WU5E FF .F W. F ?+@&* 5F ? 5 +$ F$#@

?@@*+0/6 A+*

4@&/ F*+1 F*+ ./1+ *@#$ /22 L"1 *L !W & F#*& . '

3

SWU <= hU. '*2 4@ U@AA

hU. hU. hU.hU.hU.hU. hU. U@A% F*+L !" ! S%C @//* "1G+#$%& W. /@2% %@A @ ' +@#$

u

u

<

SWU 3= hU. h*2 %@ F*+L [

hU. hU. hU.hU.hU.hU. hU.

u

u

S%C ?+ /@2% #G +@#$ @A


!"#$%&' )*+,&- ./*0%1/2

u

u

30

3R

["` Q-88:.);4A-. W#%@&#%@ # ?+CC"@%1#G+@2 W#&*%] #'.'C%+& &+ &-/ !W.

P P P P P

>A%& %& ,%$$ 1+CC"@%1#&/ ,-/J &+ 1+CC"@%1#&/ >,&A >A"B &+ 1+CC"@%1#&/ A"> &+ 1+CC"@%1#&/ >A" 1+CC"@%1#&/2


31

F8XXVG7F?:78G X?:R7e [/@&4 9 ./1 C !? .4 G+4

[/21*%@K+J +A F+LL4

?2 8JC ; h"J/N DE;W X+6/ R/2@4

B*/U4 9 S-/J

:+ ]/ F+LL"J%1#&/6 3$#J& i/#6

i/#6 3*+64

3*+6 ."@4

i/#6 5#] [%2@#& !? .?3 M!?P F-/L% 1- 7J&/*J 2& #$ R/1+*6 2

3

S#%$' !"#$%&' I/H+*&

UMW#%$

!5 dDe S#%$'

✓

✓

✓

✓

✓

✓

<

4@MF*+1/22 UMW#%$ .#CH$/ I/H+*&

!5 U0/*' ?-/C[ .-%g

✓

✓

✓

✓

✓

✓

T

7%@%2-/L )++L 6/2& I/H+*&2

!5 S#%$' ?-/C[

c#*L ?+H'

✓

F"2&+ ."@@$%/* L/*

✓

4@1$"L/ #$$ &'H/2 +B #HH$%1#O$/ ?+CC"@%1#G+@2 /C/*A%@A B*+C &-/ 7"@1G+@ E ./1G+@ #@L 1+CC"@%1#&/L ,%&- %@ +*A#@%q#G+@ DI &+ 1+@1/*@/L U]&/*@#$ 4@&/*/2&/L F#*&' d%@L%0%L"#$EA*+"HE+*A#@%q#G+@e[ W+L/ +B 1+CC"@%1#G+@ 1#@ 0#*' B*+C c#*LE.+g ?+H'\ W//G@Ad2e\ S%2H$#' #& X+G1/ K+#*L2\ ?%*1"$#*2\ i/*O#$ +* &-*+"A?+CH#@' K"$$/G@2 E X/,2 b/v/*2 /&1[


!"#$%&' )*+,&- ./*0%1/2

32

38

["\ N-;:8+.<+, ).7-684A-.

@4).<4). 4 84<6)O ,+<4)*)./ ;:1<-8+6B19+;)>; 6+V:)6+8+.<1 K 6+*4<+, H@a I6-;+11+1 X '-62 M.1<6:;A-.1 X Q(+;2 a(++<1

Implementation Resp : APQP Team


.4 G+4

F"2&+L/* .@/1%g1 R/U"%*/L/J&

G#L/ F$%/J& ;

G#L/ F$%/J& D

33

R/$#&/6 7?:B 8,J/* 3*+1/22/2 9 F$#"2/ S7 9 F-/1T G+4 5%2&

3[ 3==w +@MGC/ L/$%0/*' dH#A/ #e 52 H/* U]&*#@/& 3 S/$%0/*' I/Z"%*/C/@&2 T

!"#$%&' )*+,&- ./*0%1/2

34

3f

["\"]"$"$ ^./).++6)./ 19+;)>;4A-.1 D+46*)+6 `"$"]"#F

Q-.<6-* -7 ^.//" a9+;1 41 9+6 6+*4<+, 96-;+11"

0+L)+? <- C+ ,-.+ ?)<(). #c ?-62)./ ,451

Implementation Resp : QA


j4Y [H.7)G ?G[ [H\H583XHG: 8B 3R8[VF:. ?G[ .HR\7FH.

j4> F8G:R85 8B He:HRG?55I 3R8\7[H[ 3R8FH..N 3R8[VF:. ?G[ .HR\7FH.

j4D RH!V7RHXHG:. B8R 3R8[VF:. ?G[ .HR\7FH.

j4; 83HR?:78G?5 35?GG7G) ?G[ F8G:R85

35

j4Z 3R8[VF:78G ?G[ .HR\7FH 3R8\7.78G

j4< RH5H?.H 8B 3R8[VF:. ?G[ .HR\7FH.

j 83HR?:78G

j4W F8G:R85 8B G8GF8GB8RX7G) 8V:3V:.

H#*$%/* &-/ :%&$/ ,#2 3*+6"1& R/#$%`#K+J ^ F$#"2/ G+aW © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

!"#$%&' )*+,&- ./*0%1/2

36

3Q

Q[< IU!V4IUWUX6. 7DI FIDSV?6. 5XS .UIi4?U.

Q[<[3 ?V.6DWUI ?DWWVX4?564DX

Q[<[< SU6UIW4X4X) 6cU IU!V4IUWUX6. 7DI FIDSV?6. 5XS .UIi4?U.

Q[<[T

Q[<[:

IUi4U_ D7 6cU IU!V4IUWUX6. 7DI FIDSV?6. 5XS .UIi4?U.

?c5X)U. 6D IU!V4IUWUX6. 7DI FIDSV?6. 5XS .UIi4?U.


37

D1E1E12 4#"567& 5'*,F+ ,+$6& G'%#.,'# :1E1312H e-:.,465 4., ).<+674;+ 6+V:)6+8+.<1= Q-.1),+64A-. -7 ,+1)/. 4*<+6.4AL+1 311+118+.< -7 0)12 Q-.1),+6 96+1+6L4A-.= (+4*<(= 147+<5 4., +.L)6-.8+.< fTd^ T.+ 4996-4;( 7-6 ;-.1),+6)./ ,+1)/. 4*<+6.4AL+1 )1 <(+ :1+ -7 <64,+B-_ ;:6L+1"

Implementation Resp : Engg © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

!"#$%&' )*+,&- ./*0%1/2

38

39

I#%5'J"K !6#C' )'*".C' !"+&#%5,7<"+*

5 A++L 2+$"G+@ */2+$0/2 &-/ 1+@&*#L%1G+@ &-#& %2 &-/ 1#"2/ +B &-/ H*+O$/C[ © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

39

I#%5'"K LM%B$.'* • The product gets stronger (good) – but the weight increases (bad).

• The faster the automobile airbag deploys, the better it protects the occupant (good), – but the more likely it is to injure or kill small people or out-of-position people (bad)

• Software is made easier to use (good) – but versatility decreases (bad).

• The hot coffee is enjoyable to drink (good) – but can burn the customer (bad).

• Training gets more thorough (good) – but requires more time (bad).


!"#$%&' )*+,&- ./*0%1/2

40

<=

h"$"]"#"$ T6/4.)g4A-. 84.:74;<:6)./ 7+41)C)*)<5 • 31 4 946< -7 3IHIXQ(4./+ 0+V:)6+8+.<1= +.1:6+ & – 84.:74;<:6)./ 96-;+11+1 46+ ;494C*+ -7 ;-.1)1<+.<*5 96-,:;)./ 96-,:;< <(4< 8++<1 4** -7 <(+ +./).++6)./ 4., ;494;)<5 6+V:)6+8+.<1 19+;)>+, C5 <(+ ;:1<-8+6" – Q-.,:;< 7+41)C)*)<5 4.4*51)1 7-6 4.5 84.:74;<:6)./ -6 96-,:;< <+;(.-*-/5 .+? <- <(+ -6/4.)g4A-. 4., 7-6 4.5 ;(4./+, 84.:74;<:6)./ 96-;+11 -6 96-,:;< ,+1)/." – J4*),4A-. 6+;-6,1 -7 04<+ -7 0:. DI6-,:;A-. 04<+ <- ;:1<-8+6 ,+1)6+, ,+*)L+65 64<+F"

Implementation Resp : APQP Team © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

41

h"]"]"$ @4.:74;<:6)./ 96-;+11 ,+1)/. ).9:< D+46*)+6 ["]"$"$F • I6-,:;< 19+;)>;4A-.1 ).;*:,)./ 19+;)4* ;(464;<+6)1A;1P • <46/+<1 7-6 96-,:;AL)<5= 96-;+11 ;494C)*)<5= A8)./= 4., ;-1

Implementation Resp : APQP Team / Engineering / HR © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

!"#$%&' )*+,&- ./*0%1/2

42

<3

h"]"]"] a9+;)4* Q(464;<+6)1A;1 D+46*)+6 ["]"$"]F • I6+946+ a9+;)4* Q(464;<+6)1A;1 158C-* ;-.L+61)-. <4C*+ ,+<4)*)./ ;:1<-8+6B19+;)>+, ,+>.)A-.1 4., 158C-*1 -6 <(+ -6/4.)g4A-.i1 +V:)L4*+.< 158C-*1 -6 .-<4A-.1

Implementation Resp : Engineering © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

43

.3HF7?5 Fi?R?F:HR7.:7F. F8G\HR.78G :?_5H

.4 G+4

F#&/4

:'@/

./04

.#B/&' 3

?*%G1#$

F"2& Y

F"2& >

F"2& Z

7"@1G+@ 7%&C/@&

?*

W#a RMQ

W#a W#a


!"#$%&' )*+,&- ./*0%1/2

F"2& <

x9

F/*B+*C#@1/ W#a+*

F"2& D

?*

b/A#$

<

F+L@#J' F"2& ; .'L]+$

44

<<

D1E1;12 R'*,F+ %+5 5'C'."$B'+& "6&$6&* S *6$$.'B'+&%. T G4#"567& )'.%&'5H • 0+1:*<1 -7 96-,:;< ,+1)/. +66-6B96-->./= 1:;( 41 NWaa= NW@3= 4., Wd3P • I6-,:;< ,+>.)A-. ).;*:,)./ ]N 8-,+*1= <+;(.);4* ,4<4 I4;24/+1= 96-,:;< 84.:74;<:6)./ ).7-684A-.= %+5 F'"B'&#,7 5,B'+*,"+,+F P &".'#%+7,+FGQRPIHO • $N ,64?)./1= 96-,:;< 84.:74;<:6)./ ).7-684A-.= 4., /+-8+<6); ,)8+.1)-.)./ K <-*+64.;)./DjNKdFP • a+6L);+ 946< 6+V:)6+8+.<1P • I4;24/)./ 4., *4C+*)./ 6+V:)6+8+.<1 7-6 1()99)./"

Implementation Resp : Engineering © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

45

D1E1;13 ?%+69%7&6#,+F $#"7'** R'*,F+ %+5 5'C'."$B'+& "6&$6&* S *6$$.'B'+&%. G'%#.,'# :1E1E13H • a9+;)4* ;(464;<+6)1A;1 7-6 96-,:;< 4., 84.:74;<:6)./ 96-;+11P • M,+.A>;4A-. -7 96-;+11 ).9:< L46)4C*+1 <(4< )894;< ;(464;<+6)1A;1P • d--*)./ 4., +V:)98+.< 7-6 96-,:;A-. 4., ;-.<6-*= ).;*:,)./ ;494C)*)<5 1<:,)+1 -7 +V:)98+.< 4., 96-;+11D+1FP • G).24/+ -7 96-,:;<= 96-;+11= 4., <--*)./P • !%$%7,&/ U+%./*,*O • I"".* P LN6,$B'+& ?%,+&'+%+7' 4.%+* %+5 V+*C<"+*O • @+<(-, -7 Q-66+;A-. -7 I6-,:;<1 D?(+. 7-:., .-.B;-.7-68)./ ). 649), ,+<+;A-.F Implementation Resp : APQP Team / Engineering & Production


!"#$%&' )*+,&- ./*0%1/2

46

h"`"#"$ a:99*)+6 1+*+;A-. 96-;+11 D+46*)+6 ["`"#F M89*+8+.< 8-,)>+, 1:99*)+6 1+*+;A-. ;6)<+6)4 ?)<( 7-**-?)./ 4,,)A-.1& & P L-*:8+ -7 4:<-8-AL+ C:1).+11 D4C1-*:<+ 4., 41 4 9+6;+.<4/+ -7 <-<4* C:1).+11FP P >.4.;)4* 1<4C)*)<5P P 4,+V:4;5 -7 4L4)*4C*+ 6+1-:6;+1 D+"/"= 9+-9*+= ).7641<6:;<:6+FP P 84.:74;<:6)./ ;494C)*)<5P P ;(4./+ 84.4/+8+.< 96-;+11P P C:1).+11 ;-.A.:)<5 9*4..)./ D+"/"= ,)141<+6 96+946+,.+11= Q-.A./+.;5 9*4..)./FP P *-/)1A;1 96-;+11P

Implementation Resp : Purchase/SQA: For Changes in supplier selection process © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

47

h"`"$"# Q-.<6-* -. T:<1-:6;+, I6-;+11+1 d59);4**5 <(+1+ ?)** C+ & P Q4*)C64A-. P d64.19-6< a+6L);+1 P a()99)./ a+6L);+1 P k-C '-62

@-.)<-6 <(+)6 9+67-684.;+ 41 ,+>.+,

Implementation Resp : Purchase © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

!"#$%&' )*+,&- ./*0%1/2

48

<:

h"`"$"$ a<4<:<-65 4., 6+/:*4<-65 6+V:)6+8+.<1 D+46*)+6 ["`"#"# 6+/:*4<-65 ;-.7-68)<5F

e+7-6+ 9*4;)./ 9:6;(41+ -6,+61= +.1:6+ <(4< 96-,:;<1 46+ ). ;-89*)4.;+ <- ;-:.<6)+1 -7& P -7 6+;+)9<= P 1()98+.<= 4., P ,+1A.4A-. D?(+6+ /)L+. ;:1<-8+6 T0 96-,:;< )1 7-6 +O9-6.+, C5 ;:1<-8+6= +.1:6+ ;-89*)4.;+ <1<4<:<-65 K 6+/:*4<-65 6+V:)6+8+.<1= C5 1+*7 4., 1:99*)+61=

Implementation Resp : Purchase © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

49

h"`"$"] a:99*)+6 V:4*)<5 84.4/+8+.< 151<+8 ,+L+*-98+.
X?!X.R ?DX6IDb Fb5X. FID?U.. 5FFID5?c FUI7DIW5X?U 4X6UIX5b 5VS464X) ?DX6IDb D7 XDXM ?DX7DIW4X) FIDSV?6 F5I6 5FFIDi5b W5X5)UWUX6 IU.FDX.4K4b46h


!"#$%&' )*+,&- ./*0%1/2

50

h"`"$"`"# a+;-.,B946<5 4:,)<1 I6+946+ a+;-., I46<5 4:,)<1 9*4. 4., ;4665 -:<" I*4. C+ C41+, -.& P I6-,:;< 147+<5 X 6+/:*4<-65 6+V:)6+8+.<1= P I+67-684.;+ -7 <(+ 1:99*)+6= 4., P H@a ;+6A>;4A-. *+L+*=

0+<4). 6+;-6,1 -7 <(+ 1+;-.,B946<5 4:,)< 6+9-6<1"

Implementation Resp : SQA © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

51

h"`"$"\ a:99*)+6 ,+L+*-98+.< F*/H#*/ H$#@ B+* 2"HH$%/* L/0/$+HC/@& #1G+@2 B+* #1G0/ 2"HH$%/*2 O#2/L +@; P F/*B+*C#@1/ %22"/2 %L/@GY/L &-*+"A- 2"HH$%/* C+@%&+*%@A P ./1+@LMH#*&' #"L%& Y@L%@A2 d2// ./1G+@ Q[:[<[:[3e{ P 6-%*LMH#*&' Z"#$%&' C#@#A/C/@& 2'2&/C 1/*GY1#G+@ 2&#&"2{ P I%2J #@#$'2%2[

51G+@2 #*/ ; P I/2+$"G+@ +B +H/@ d"@2#G2B#1&+*'e H/*B+*C#@1/ %22"/2 #@L P H"*2"%@A +HH+*&"@%G/2 B+* 1+@G@"#$ %CH*+0/C/@&[


!"#$%&' )*+,&- ./*0%1/2

52

<8

h"\"#"# Q-.<6-* I*4. D+46*)+6 ["\"#"#F 0+L)+? <(+ Q-.<6-* I*4.1 4< 1+< 76+V:+.;5 S 0+;-88+.,+, -.;+Xl+46 W-6 <64.1)A-. 4:,)<= 6+L)+? <(+8 -.;+ C+7-6+ 4:,)<" M. ;41+= .:8C+6 -7 ;-.<6-* 9*4.1 46+ *46/+= ,- 946<*5 .-? 4., 842+ 4;A-. 9*4. 7-6 C4*4.;+

Implementation Resp : Production, Engineering and QA © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

53

h"\"#"$ a<4.,46,)1+, ?-62 m T9+64<-6 M.1<6:;A-.1 4., L)1:4* 1<4.,46,1

U@2"*/ +H/*#&+* 2#B/&' A"%L/$%@/2 #*/ %@1$"L/L %@ _+*J 5*/#d2e _+*J 4@2&*"1G+@2 2-+"$L O/ %@ &-/ $#@A"#A/ "@L/*2&++L O' &-/ +H/*#&+*2

Implementation Resp : Production © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

!"#$%&' )*+,&- ./*0%1/2

54

h"\"#"] J+6)>;4A-. -7 U-C 1+
Y*2&M+s H#*&2 2-+"$L O/ */&#%@/L B+* 1+CH#*%2+@ ,%&- &-/ $#2&M+s H#*&2{

$#2&M+sMH#*&2 2-+"$L O/ */&#%@/L B+* 1+CH#*%2+@ ,%&- Y*2&M+s H#*&2 %@ 2"O2/Z"/@& *"@2{

U#*$%/* DXbh b#2& Ds ?+CH#*%2+@ ,#2 */1+CC/@L/L


55

h"\"#"` J+6)>;4A-. 4Z+6 1(:<,-?.

N+>.+ 4., )89*+8+.< <(+ .+;+11465 4;A-.1 <- +.1:6+ 96-,:;< ;-89*)4.;+ ?)<( 6+V:)6+8+.<1 4Z+6 4 9*4..+, -6 :.9*4..+, 96-,:;A-. 1(:<,-?. 9+6)-,"


!"#$%&' )*+,&- ./*0%1/2

56

D1;121; I"&%. $#"567
6FW .'2&/C &+ %@1$"L/ P @-.)<-6 @4).<+.4.;+ -CU+;AL+1 & T^^= @deW= @dd0 4., I6+L+.AL+ @4).<+.4.;+ ;-89*)4.;+ 8+<6);1" P I6+946+ ;-66+;AL+ 3;A-. I*4.1 ?(+. .-< 4;()+L+, P 0+9-6< @4).<+.4.;+ TCU+;AL+1 I+67-684.;+ ). @0@ P I6+946+ I+6)-,); TL+6(4:* I*4. 4., )89*+8+.<4A-."

Implementation Resp : Maintenance © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

57

h"\"#"! @4.4/+8+.< -7 96-,:;A-. <--*)./ 4., 84.:74;<:6)./= <+1<= ).19+;A-. <--*)./ 4., +V:)98+.<

L*&%-.,*A */*&'B 9"#W !

!

6++$ L/2%A@ C+L%Y1#G+@ L+1"C/@&#G+@\ %@1$"L%@A '+F,+''#,+F 7A%+F' .'C'. "9 &A' $#"567& d--* M,+.A>;4A-. C5 1+6)4* X 411+< .:8C+6

• F/*C#@/@& C#*J%@A +@ /#1- 1"2&+C/*M+,@/L &++$2\ C#@"B#1&"*%@A /Z"%HC/@&\N &/2& E %@2H/1G+@ /Z"%HC/@& &+ /@#O$/ &-/%* +,@/*2-%H #@L #HH$%1#G+@ Implementation Resp : Tool Room / QA / Production © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

!"#$%&' )*+,&- ./*0%1/2

58

<9

h"\"#"[ I6-,:;A-. 1;(+,:*)./ D+46*)+6 ["\"#"!F

'()*+ 96+946)./ I6-,:;A-. a;(+,:*)./ 945 ,:+ 4R+.A-. <- *).+ 1<-994/+ ,:+ <- 96+L+.AL+ 84).<+.4.;+&

Implementation Resp : PPC © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

59

h"\"$"# M,+.A>;4A-. 4., <64;+4C)*)<5 S 1:99*+8+.<4*

N+L+*-9 151<+8 <(4<& P ^.4C*+1 ),+.A75)./ K 1+/6+/4A./ .-.;-.7-68)./ 4.,X-6 1:19+;< 96-,:;
+, C5 <(+ ;:1<-8+6 -6 6+/:*4<-65 1<4.,46,1P P ^.1:6+1 ),+.A>;4A-. 4., <64;+4C)*)<5 ,+<4)*1 -7 +O<+6.4**5 96-L),+, 96-,:;<1 ?)<( 147+<5X6+/:*4<-65 ;(464;<+6)1A;1"

Implementation Resp.: Store / Prod. / QA /Dispatch © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

!"#$%&' )*+,&- ./*0%1/2

60

T=

h"\"] I6-9+6<5 C+*-./)./ <- Q:1<-8+61 T0 +O<+6.4* 96-L),+61

• 3,,+, ;-.<6-* -. +O<+6.4* 96-L),+61 96-9+6<5 <-- ). 4,,)A-. <- Q:1<-8+61 96-9+6<5 • d(+1+ ;4. C+ 84<+6)4*1= ;-89-.+.<1= <--*1 4., +V:)98+.<= 96+8)1+1= ).<+**+;<:4* 96-9+6<5 4., 9+61-.4* ,4<4

Implementation Resp.: Store / Production / QA / Dispatch


61

h"\"!"# Q-.<6-* -7 ;(4./+1 S 1:99*+8+.<4* • M. 4,,)A-. <- ^Qf K IQf .-? 4,,6+11+1 `@ Q(4./+ <--"

Implementation Resp.: Production / QA


!"#$%&' )*+,&- ./*0%1/2

62

T3

h"\"!"# Q-.<6-* -7 ;(4./+1 S 1:99*+8+.<4* D+46*)+6 ["#"`F • @+GB' &-/ 1"2&+C/* +B #@' H$#@@/L H*+L"1& */#$%q#G+@ 1-#@A/2 #g/* &-/ C+2& */1/@& H*+L"1& #HH*+0#${ • +O&#%@ L+1"C/@&/L #HH*+0#$\ H*%+* &+ %CH$/C/@&#G+@ +B &-/ 1-#@A/{ • 1+CH$/&/ #LL%G+@#$ 0/*%Y1#G+@ +* %L/@GY1#G+@ */Z"%*/C/@&2\ 2"1- #2 H*+L"1G+@ &*%#$ *"@ #@L @/, H*+L"1& 0#$%L#G+@[


63

D1;1X1212 I'B$"#%#/ 7A%+F' "9 $#"7'** 7"+&#".* F*/H#*/ F*%C#*' F*+1/22 ?+@&*+$ #@L #HH*+0/L O#1JM"H +* #$&/*@#&/ C/&-+L2 %@ H*/21*%O/L B+*C#&[ 7+* O+&- C/&-+L2 P W#%@&#%@ # $%2& +B H*+1/22 1+@&*+$2\ P %@2H/1G+@\ C/#2"*%@A\ &/2&\ #@L P /**+*MH*++Y@A L/0%1/2 5HH*+0/L #$&/*@#&/ H*+1/22 1+@&*+$ C/&-+L2 O/ */B/*/@1/L %@ &-/ 1+@&*+$ H$#@ U@2"*/ &-#& B+* /#1- #$&/*@#&/ H*+1/22 1+@&*+$ C/&-+L\ 2&#@L#*L ,+*J %@2&*"1G+@2 %2 C#%@&#%@/L[

Implementation Resp.: APQP Team / Engineering & QA


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64

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h"\"!"#"# d+89-6465 ;(4./+ -7 96-;+11 ;-.<6-*1 DO&#%@ #HH*+0#$ +B c/#L dF*+L"1G+@e N c/#L d!5e O/B+*/ "2/ +B #$&/*@#&/ C/&-+L

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Implementation Resp : Production & QA © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

65

h"\"!"#"# d+89-6465 ;(4./+ -7 96-;+11 ;-.<6-*1

DO&#%@ 1"2&+C/* #HH*+0#$ O/B+*/ 2-%HH%@A H*+L"1& %@2H/1&/L +* &/2&/L "2%@A &-/ #$&/*@#&/ C/&-+L


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66

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D1;1X1212 I'B$"#%#/ 7A%+F' "9 $#"7'** 7"+&#".* W#%@&#%@ */2&#*& 0/*%Y1#G+@ */1+*L2 B+* # L/Y@/L H/*%+L O#2/L +@ 2/0/*%&' #@L 1+@Y*C#G+@ &-#& #$$ B/#&"*/2 +B &-/ /**+*M H*++Y@A L/0%1/ +* H*+1/22 #*/ /s/1G0/$' */%@2&#&/L[

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67

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68

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h"!"\ a<4<:<-65 4., 6+/:*4<-65 ;-.7-68)<5 I6)-6 <- 6+*+41+ -7 +O<+6.4**5 96-L),+, 96-,:;<1 ).<- )<1 96-,:;A-. n-?= P ;-.>68 K 96-L),+ +L),+.;+ <(4< +O<+6.4**5 96-L),+, 96-;+11+1= 96-,:;<1= 4., 1+6L);+1 ;-.7-68 <- <(+ *4<+1< 499*);4C*+ 1<4<:<-65= 6+/:*4<-65= 4., -<(+6 6+V:)6+8+.<1 ). <(+ ;-:.<6)+1& P ?(+6+ <(+5 46+ 84.:74;<:6+, K P ;:1<-8+6B),+.A>+, ,+1A.4A-.


69

h"["#"` K h"["#"\Q-.<6-* -7 6+94)6 K 6+?-62 • M.;*:,+ 6)12 -7 6+?-62 K 6+94)6 ). W@^3 • 0+?-62 ;-.<6-*1 C+ ,+>.+, ). <(+ ;-.<6-* 9*4. -6 -<(+6 6+*+L4.< ,-;:8+.<+, ).7-684A-. <- L+6)75 ;-89*)4.;+ <- -6)/).4* 19+;)>;4A-.1" • 0+94)6 ;-.<6-*1 C+ ,+>.+, ). <(+ ;-.<6-* 9*4. -6 -<(+6 6+*+L4.< ,-;:8+.<+, ).7-684A-. <- ;-89*5 ?)<( 6+*+L4.< 19+;)>;4A-. • 0+<4). 6+;-6,1 -7 <(+ ,)19-1)A-. -7 6+?-62+, X 6+94)6+, 96-,:;<1 ).;*:,)./ V:4.A<5= ,)19-1)A-.= ,)19-1)A-. ,4<+= 4., <64;+4C)*)<5 • TC<4). ;:1<-8+6 4996-L4*= )7 96-9-1+, <- 1+., 6+94)6+, )<+81 <;:1<-8+61" Implementation Responsibility : 1 , 2 & 3 Bullets: Engineering 4th & 5th Bullets: QA st

nd

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70

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5%2& +A R%2T ?J#$'2%2 A+* R/,+*T 9 R/@#%* .*4 3*+64 :'@/ +A :'@/ +A G+4 3*+1/22 */,+*T */@#%* +J @*+6"1&

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71

9[< 4@&/*@#$ #"L%& 9[3 W+@%&+*%@A\ C/#2"*/C/@&\ #@#$'2%2 #@L /0#$"#G+@

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9 F/*B+*C#@1/ /0#$"#G+@

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!"#$%&' )*+,&- ./*0%1/2

72

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=4;4D4; F"2&+L/* 2#K2A#1K+J k 2"@@$/L/J&#$ M/#*$%/* j4D4;P

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!

I+67-684.;+ ).,);4<-61 <- ).;*:,+& 6+;4**1= >+*, 74)*:6+ K 6+U+;A-. X 74)*:6+ 4< ;*)+.< +., -.*).+ ;:1<-8+6 9-6<4*1 4., ;:1<-8+6 1;-6+;46,1= ?(+6+ 96-L),+,


73

b"$"$"# M.<+6.4* 4:,)< 96-/6488+ D+46*)+6 h"$"$"`F • I6)-6)Ag+, C41+, -. 6)12 • U65,& 9#'N6'+7/ &" -' %5^6*&'5 -%*'5 "+ 7A%+F' ,+ B%+%F'B'+& _ "776##'+7' "9 $#"7'** 7A%+F'*

Implementation Resp : MR


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74

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b"$"$"$ H:4*)<5 84.4/+8+.< 151<+8 4:,)<

@42+ <(6++B5+46 3:,)< ;4*+.,46

o1+ 96-;+11 4996-4;( <- L+6)75 ;-89*)4.;+

a489*+ Qa0 ;-.<6-*1 7-6 +_+;AL+ )89*+8+.<4A-."


75

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76

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b"$"$"` I6-,:;< 4:,)< D+46*)+6 h"$"$"]F • o1)./ ;:1<-8+6B19+;)>; 6+V:)6+, 4996-4;(+1 +*1+ ,+>.+ <(+ 4996-4;( <- C+ :1+,"


77

=4Y4D X#J#O/L/J& R/0%/, 7J@"& M/#*$%/* Z4< */0%/, %J@"&P Q4665 -:< 0+L)+? ?();( 1(-:*, ).;*:,+& • ;(4./+1 ). +O<+6.4* 4., ).<+6.4* )11:+1 K 7++,C4;2 76-8 ).<+6+1<+, 946A+1 • I+67-684.;+ -7 +O<+6.4* 96-L),+61P • ^_+;AL+.+11 4., ^p;)+.;)+1 -7 H*+L"1& */#$%q#G+@ N 2"HH+*& H*+1/22/2 • <(+ +_+;AL+.+11 -7 4;A-.1 <42+. <- 4,,6+11 6)121 4., -99-6<:.)A+1 • 0+L)+? 3;<:4* TCU+;AL+ 3;()+L+, JXa I*4..+, • ^_+;AL+.+11 -7 <(+ 4:,)< 96-/6488+ • I+67-684.;+ d46/+< ,+>.+, C5 Q:1<-8+6 JXa 3;()+L+, • 0+L)+? -7 Q:1<-8+6 a;-6+;46, • 522/22C/@&2 +B C#@"B#1&"*%@A B/#2%O%$%&' C#L/ B+* 1-#@A/2 &+ /]%2G@A +H/*#G+@2 #@L B+* @/, B#1%$%G/2 +* @/, H*+L"1& • _#**#@&' H/*B+*C#@1/ d,-/*/ #HH$%1#O$/e{ • 4L/@GY1#G+@ +B H+&/@G#$ Y/$L B#%$"*/2 %L/@GY/L %@ 7WU5 • 51&"#$ Y/$L B#%$"*/2 #@L &-/%* %CH#1& +@ 2#B/&' +* &-/ /@0%*+@C/@&[


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79

3=[< X+@1+@B+*C%&' #@L 1+**/1G0/ #1G+@ 3=[T ?+@G@"#$ %CH*+0/C/@&

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80

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!.%6*' 2cW VB$#"C'B'+& ;E4; )/J/*#$ M#6+@&/6 A*+L 7.8 =EE;CDE;ZP • #LL*/22 B"&"*/ @//L2 #@L /]H/1&#G+@2{ • 1+**/1G@A\ H*/0/@G@A +* */L"1%@A "@L/2%*/L /s/1&2{ =ZIL LM%B$.'* "9 ,B$#"C'B'+& 7%+ ,+7.65' 7"##'7<"+` 7"##'7

81

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#c"$"] I6-C*+8 1-*L)./ D+46*)+6 h"\"$"#F Following Logical Problem Solving Steps have been defined:

;-.<4).8+.<= ).<+6)8 4;A-.1= 4., 6+*4<+, 4;AL)A+1 .+;+11465 7-6 ;-.<6-* -7 .-.;-.7-68)./ -:<9:<1 *++& 1#"2/ #@#$'2%2\ C/&-+L+$+A' "2/L\ #@#$'2%2\ #@L */2"$&2{ 2'2&/C%1 1+**/1G0/ #1G+@2\ %@1$"L%@A 1+@2%L/*#G+@ +B &-/ %CH#1& +@ 2%C%$#* H*+1/22/2 #@L H*+L"1&2{ 0/*%Y1#G+@ +B &-/ /s/1G0/@/22 +B %CH$/C/@&/L 1+**/1G0/ #1G+@2{ */0%/,%@A #@L\ ,-/*/ @/1/22#*'\ "HL#G@A &-/ #HH*+H*%#&/ L+1"C/@&/L %@B+*C#G+@ d/[A[\ F7WU5\ 1+@&*+$ H$#@e[ V2/ 1"2&+C/* 2H/1%Y1 H*/21*%O/L H*+1/22/2\ &++$2\ +* 2'2&/C2 © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

83

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Implementation Responsibility: 1. 2.

Defining Error Proofing devices in FMEA/Control : APQP Team Testing of Error Proofing devices: Production/QA © February 18, Quality Growth Services. Unpublished proprietary work available only under license. All rights reserved.

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IATF 16949-Transition Actions

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