ONLINE ORDERING SYSTEM PROJECT PROPOSAL _ Brian Waliaula - Academia.pdf

9/18/2016

ONL ONLINE ORDERI RDERING NG SYSTEM TEM PROJE ROJECT CT PROP ROPOSAL | Brian rian Walia Waliau ula - Acad cademia. mia.edu

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TABLEOFCONTENTS


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CHAPTER1.0:INTRODUCTION Computershavebecomepartofthelifeforaccessingalmostanykindofinformation.L the21stcenturyisfulloftechnologicaladvancementandinthistechnologicalageitisver difficultforanyorganizationtosurvivewithoututilizingtechnology.TheWorldWideWe contributesgreatlytothecreationofanever-increasingglobalinformationdatabase.Itcoul beusedasamechanismtoshareinformationwithinanenterprise. Intoday’sageoffastfoodandtake-out,manyrestaurantshavechosentofocusonquic preparationandspeedydeliveryofordersratherthanofferingarichdiningexperience.Unt veryrecently,allofthesedeliveryorderswereplacedoverthephone,buttherearemany disadvantagestothissystem,includingtheinconvenienceofthecustomerneedingtohave physicalcopyofthemenu,lackofavisualconfirmationthattheorderwasplacedcorrectl thenecessityfortherestauranttohaveanemployeeansweringthephoneandtakingorders WhatIproposeisanonlineorderingsystem,whichisatechniqueoforderingfoodsonl applicableinanyfooddeliveryindustry.Themainadvantageofmysystemisthatitgreatl simplifiestheorderingprocessforboththecustomerandtherestaurant.Whenthecustome visitstheorderingwebpage,theyarepresentedwithaninteractiveandup-to-datemenu, completewithallavailableoptionsanddynamicallyadjustingpricesbasedontheselected options.Aftermakingaselection,theitemisthenaddedtotheirorder,whichthecustomer reviewthedetailsofatanytimebeforecheckingout.Thisprovidesinstantvisualconfirmat ofwhatwasselectedandensuresthatitemsintheorderare,infact,whatwasintended. Thissystemalsogreatlylightenstheloadontherestaurant’send,astheentireproce takingordersisautomated.Onceanorderisplacedonthewebpage,itisenteredintothe databaseandthenretrieved,inprettymuchreal-time,byadesktopapplicationontheresta end.Withinthisapplication,allitemsintheorderaredisplayed,alongwiththeircorrespon optionsanddeliverydetails,inaconciseandeasytoreadmanner.Thisallowsrestaurant employeestoquicklygothroughtheordersastheyareplacedandproducethenecessaryit withminimaldelayandconfusion. 1.1 Problemstatement Thechallengesencounteredbytheexistingsystemserveasamajordrawbacktothe realizationofefficiencyandcustomersatisfaction.Theexperienceoforderinginmostfast restaurantsisnotpleasantforthecustomers.Customerswillhavetomakelongqueuesbef placingtheirordersespeciallyduringpeakhoursandthentheorderingstaffwillrecordcus orders.Havingplacedtheirorder,thecustomermustthenwaitnearthecounteruntiltheir isreadyforcollection.Theotherprobleminthefoodserviceindustryisthatrestaurantsare realizingtheefficienciesthatwouldresultfrombetterapplicationoftechnologyintheirdai operations.Fastfoodbusinessinaverycompetitivebusinessandonewaytostandoutfro competitorsisthroughimprovingthebusinessprocesswherebusinessprocessautomation assistbusinessimprovement.Theotherproblemwiththecurrentsystemisthatthecustome notabletoseetheingredientsofthemealsbeforetheyplacetheirorderandalsotheyonly topayforanorderonline.

1.2 Objectives 1.2.1

Generalobjectives


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Toincreasee iciencyandimproveservicesprovidedtothecustomersthrou betterapplicationoftechnologyindailyoperations. Tobeabletostandoutfromcompetitorsinthefoodserviceindustry

ONLINE ORDERING SYSTEM PROJECT PROPOSAL 1.2.2 Specificobjectives        

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Toenablecustomerstoordercustommealsthataren’tinthemenu Toenablecustomerstohaveavisualconfirmationthattheorderwasplaced correctly Toenablecustomerstoknowfoodingredientsbeforeordering Toreducerestaurant’sfoodwastage Toensurecorrectplacementofordersthroughvisualconfirmation Improveefficiencyofrestaurant’sstaff Eliminatepaperworkandincreaselevelofaccuracy Increasespeedofservice,salesvolumeandcustomersatisfaction

1.3 Justification 

Toincreaseefficiencybyshorteningthepurchasingtimeandeliminatingpa worklikereceiptsthroughonlinetransaction  Tobeabletostandoutfromcompetitorsbyautomatingdailyoperationswhi willgivefoodserviceproviderstheopportunitytoincreasesales  Toreducerestaurantsfoodwastageandincreasingefficiencyoftherestaura staffbyenablingtherestaurantsstafftoknowwhatfooditemsthecustomer inadvance.  Toincreasecustomersatisfactionbyspeedingupfooddelivery  Toreducetimewastingbyeliminatinglongqueues 1.4 Projectscope

Onlineorderingsystemwillbeawebbasedapplicationwhosemainlanguageof programmingwillbePHP.Itsmainaimistosimplifyandimprovetheefficiencyoftheor processforbothcustomerandrestaurant,minimizemanualdataentryandensuredataaccu andsecurityduringorderplacementprocess.Customerswillalsobeabletoviewproduct andthereingredientsandbeabletohaveavisualconfirmationthattheorderwasplacecor

1.5 Limitationofthesystem 

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Requiresinternetconnectionandalsotheusermustbecomputerliterate.

Thesetbackofthesystemisthatthecustomerstargetedareadultswithaccess computersystemswhiletheminorsmighthavetogophysicallytotherestauran purchasethefoodthattheywantororderfoodthefoodwiththehelpofanadul Theotherlimitationisthatthesystemwillonlybeconvenienttopeoplewitha geographicalregion,basicallyjustaroundtherestauranti.e.canonlyhelpasm area.

CHAPTER2.0:LITERATUREREVIEW CHAPTER3.0:METHODOLOGY CHAPTER4.0:OVERALLDESCRIPTION

4.1 Weaknessesofthecurrentsystem  Inconvenienceofcustomerneedingtohaveaphysicalcopyofthemenu  Timeconsuming  Lackofvisualconfirmationthattheorderwasplacedcorrectly  Necessityforrestauranttohaveanemployeeansweringthephoneandtakin orders  Difficultyintrackingcustomerspasthistory  Manualworkandconsumeslargevolumesofdata  Lackofdatasecurity 4.2 Meritsoftheproposedsystem http://www.academia.edu/4935972/ONLINE_ORDERING_SYSTEM_PROJECT_PROPOSAL

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Securityofdata.Dataarewellprotectedforpersonaluse. Ensuresdataaccuracyduringorderplacementprocess  Minimizedmanualdataentry ONLINE ORDERING SYSTEM PROJECT PROPOSAL  Greaterefficiencysincedataprocessingisveryfast  Userfriendlyandinteractiveinterfacewithprovisionforcustomertoview andhaveavisualconfirmationthattheorderwasplacecorrectly.  Minimizedtimerequirementduringtheorderplacementprocess  Greatlysimplifiestheorderingprocessforbothcustomerandrestaurant. 

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4.3 Feasibilitystudy Thisisanevaluationandanalysisofthepotentialoftheproposedprojectwhichisbase extensiveinvestigationandresearchtosupporttheprocessofdecisionmaking.[1]Itassess operational,technicalandeconomicmeritsoftheproposedproject.Thefeasibilitystudyis intendedtobeapreliminaryreviewofthefactstoseeifitisworthyofproceedingtothean phase.Fromthesystemsanalystperspective,thefeasibilityanalysisistheprimarytoolfor recommendingwhethertoproceedtothenextphaseortodiscontinuetheproject. 4.3.1

Technicalfeasibility

Thisassessmentisfocusedongaininganunderstandingofthepresenttechnicalres oftheorganizationandtheirapplicabilitytotheexpectedneedsoftheproposedsystem.Iti

evaluationofthehardwareandsoftwareandhowitmeetstheneedsoftheproposedsyste systemsprojectisconsideredtechnicallyfeasibleiftheinternaltechnicalcapabilityissuffi tosupporttheprojectrequirements.Theessentialquestionsthathelpintestingthetechnica feasibilityofasystemincludethefollowing:            

4.3.2

Istheprojectfeasiblewithinthelimitsofcurrenttechnology? Doesthetechnologyexistatall? Isitavailablewithingivenresourceconstraints? Isitapracticalproposition? Isthereenoughmanpower-programmers,testers&debuggers? Dotherequiredsoftwareandhardwareexist? Arethecurrenttechnicalresourcessufficientforthenewsystem? Cantheybeupgradedtoprovidetheleveloftechnologynecessaryforth system? Dowepossessthenecessarytechnicalexpertise,andistheschedule reasonable? Canthetechnologybeeasilyappliedtocurrentproblems? Doesthetechnologyhavethecapacitytohandlethesolution? Dowecurrentlypossessthenecessarytechnology?

Operationalfeasibility

Operationalfeasibilityisthemeasureofhowwelltheprojectwillsupportthecusto andtheserviceproviderduringtheoperationalphase. Itisdependentonhumanresourcesava fortheprojectandinvolvesprojectingwhetherthesystemwillbeusedifitisdevelopedand implemented. Theessentialquestionsthathelpintestingthetechnicalfeasibilityofasyste

includethefollowing:           

Istheprojectfeasibletooperateornot? Doescurrentmodeofoperationprovideadequatethroughputandresponse Couldtherebeareductionincostandoranincreaseinbenefits? Doescurrentmodeofoperationoffereffectivecontrolstoprotectagainstfr andtoguaranteeaccuracyandsecurityofdataandinformation? Doescurrentmodeofoperationmakemaximumuseofavailableresources, includingpeople,time,andflowofforms? Arethecurrentworkpracticesandproceduresadequatetosupportthenew system? Ifthesystemisdeveloped,willitbeused? Doesitagreewiththegovernmentregulations Willtheproposedsystemreallybenefittheorganization? Willthesystemaffectthecustomersinconsiderableway? Howdotheend-usersfeelabouttheirroleinthenewsystem?


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4.3.3

Howwilltheworkingenvironmentoftheend-userchange? Economicfeasibility


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Thisassessmentaimstodeterminethepositiveeconomicbenefitstotheorganizatio theproposedsystemwillprovide.Ittypicallyinvolvesacost/benefitsanalysisandit’sthe frequentlyusedmethodforevaluatingtheeffectivenessofanewproposedsystem.Possibl questionsraisedineconomicanalysisare:           

4.3.4

Isthesystemcosteffective? Dobenefitsoutweighcosts? Thecostofdoingfullsystemstudy Thecostofbusinessemployeetime Estimatedcostofhardware Estimatedcostofsoftware/softwaredevelopment Istheprojectpossible,giventheresourceconstraints? Whatarethesavingsthatwillresultfromthesystem? Costofemployees'timeforstudy Costofpackagedsoftware/softwaredevelopment Selectionamongalternativefinancingarrangements(rent/lease/purchase) Schedulefeasibility

Itisthemeasureofhowreasonabletheprojecttimetableisorthedeadlineisreason ornot.Duringthelackoftimeorthetimebecomemandatory,wemustfinishtheprojectw agiventimeperiod.Itmainlyaddresses: 

Cantheprojectreallybecompletedinthegivenperiodoftime


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