1. Consider the requirement: The application shall provide a way for a store manager to enter an alternate shipping address onto the order confirmation page and email the customer that a change was made. In what way does this requirement violate best practices?
Ans: 2. You have identified a specification that contains business logic that changes often. What is the best way to write the specification?
Ans: 3. As a business architect, you are preparing for a Grooming/Elaboration session. What two tasks should you consider your first priority? (choose two)
Ans: 4. As a business architect, you are preparing for a Playback. What two roles should be invited to the session? (choose two)
Ans: 5. Consider this specification: Users should have the ability to create a new account. Account numbers must be nine digits with no alpha characters. Following best practices, this specification is ______________. is ______________.
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6. You are conducting a Grooming/Elaboration session and the process owner wants to introduce a new set of requirements and specifications. What should you do?
Ans: 7. In a time‐off application, the service level for completing approvals changes often. Therefore, the service level should be delegated. Which two best practices should you follow to ensure that the rule delegation is implemented successfully? (choose two.)
Ans: 8. Consider this specification: As a member, I want to search and get relevant results: Following best practices, this specification is ______________.
Ans: 9. Consider the following business use case:
Select two opportunities for process improvement. (choose two)
Ans: 10. As a business architect, you are preparing for a Grooming/Elaboration session. What two roles should you invite to this meeting? (choose two)
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11. You are conducting a playback and get additional feedback about a specification that is already approved. What should you do?
Ans: 12. Consider this specification: As a user, I want to update my contact information by using a SQL connector to access the HR_EMP.record. Following best practices, this specification is _______________.
Ans: 13. You completed a Grooming/Elaboration session and are ready to move to the post session stage. A number of specifications were rejected by the business users. What should you do?
Ans: 14. You are preparing for a Grooming/Elaboration session and you cannot trace one or more specifications to a requirement. What should you do?
Ans: 15. You are conducting a Grooming/Elaboration session and the process owner recommends changes to the draft user views. What should you do?
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16. Consider this specification: As a supervisor, I want to reassign a prospect and their associated work to another representative so I can meet the escalation deadline. This is well‐written because the specification:
Ans: 17. During a playback, the process owner identifies the need for an additional specification that will not require a change in scope. How should the team handle this request?
Ans: 18. During a playback, the business stakeholders discover that core process steps are missing from the case lift cycle design. After capturing the details for the missing steps, what should you do?
Ans: 19. Consider this specification: As a homeowner, I want to read reviews written by other members. The system must maintain an archive of user reviews for five years. Following best practices, this specification is __________________.
Ans: 20. You are conducting a playback and there is disagreement among the participants regarding the details of a specification. What should you do?
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21. Consider this specification: As a claim Reviewer, I need to review the job information so that I can determine the required investigative and documentation needs. The Claim Adjudicator will then validate the investigation results. Following best practices, this specification is _______________.
Ans: 22. Select the two examples that represent a well‐written specification. (choose two)
Ans: 23. Consider the following specification: As a student, I can find my grades online so that I don’t have to wait until the next day to know whether I passed an exam. Following best practices, this specification is ___________.
Ans: 24. A retailer is adding a new social media component to its application. The retailer projects that positive feedback in social media will help increase revenue. Consider this business objective: Adding Twitter integration will increase revenue in the next 12 months. This business objective is not valid because it is not ____________.
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25. Consider this business use case:
Select the case life cycle design that follows the guidelines for identifying and naming stages.
Ans: 26. A help desk ticket case type is defined as follows:
If the process ticket step is configured to set the status to Pending‐Verification, when is the status of the case set to Pending‐Verification?
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27. An applicant submits a loan request. The system validates information on the loan application and calculates the
Select the case lift cycle design that most closely follows the guidelines for identifying and naming stages for the use case.
Ans: 28. Consider this sample business use case:
How would you name the step where the agent investigates the claim for fraud?
Ans: 29. In a help desk application, you have the following requirement: the initial response to a help desk ticket must occur within four hours of submission. To meet this requirement you configure a service level. Where should the service level be configured?
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30. You are designing a medical claims case type and have the following requirement: Medical claims must be resolved within five days. To meet this requirement you need to set the _____________ in the service level to five days.
Ans: 31. A user needs to perform an assignment called Collect Customer Information. As part of this assignment, the user may need to check the customer’s credit score. Select the case design that satisfies this requirement.
Ans: 32. As part of the case design, after someone completes a purchase the application should send a confirmation email. How do you design the case life cycle to send the email?
Ans: 33. As insurance claims are received, any agent can work on a claim. What is the best way to design routing so any agent can work on any given claim?
Ans: 34. Consider this business use case:
Select two step names that follow the guidelines for identifying and naming the steps in a process. (choose two)
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35. In a case which tracks requests for auto loans, a requirement states: Customers should be able to cancel the auto loan request at any time in the process. When customers cancel a request, a new process initiates. Which option meets the needs of this requirement?
Ans: 36. Consider the requirement: Platinum members should have all fees waived. What is the appropriate category for this requirement?
Ans: 37. Consider this high‐level specification: As a customer, I want to be able to create an account so that I can see the purchases I made in the last year to help me budget for next year. What questions can you ask the business users to help define the data elements for the user view? (choose two)
Ans: 38. Consider this requirement: If the application has a bad credit score, then the person cannot be auto‐approved for a loan How does this requirement violate best practices?
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39. An online retailer realized that it could save money by reducing customer returns for refunds. It determined that providing an accurate sizing chart increases customer satisfaction, resulting in 20 percent fewer returns. The retailer defined the following business objective. Reduce the number of refunds issued by 20 percent. This business objective is not valid because it is not ______________.
Ans: 40. Based on a survey, a mass transit service provider determines they can improve the riders’ experience by providing real‐time data on where trains are located. By improving the riders’ experience, they believe ridership can increase by 15 percent. Consider the following business objective: Reduce the number of complaints by 15 percent in five months. Using SMART objective criteria, which two best practices does the business objective violate? (choose two.)
Ans: 41. Consider this requirement: Replace mailed printed receipts with email notifications. What is the appropriate category for this requirement?
Ans: 42. Consider this requirement: Users should be able to search for items and add items to a shopping cart. In what way does this requirement violate best practices?
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43. Consider the requirement: The application must support screen readers for blind users. What is the appropriate category for this requirement?
Ans: 44. An insurance company is creating a new application to handle online claims. This application will replace an existing system that relied on customers sending paper copies of claims. The company has approximately 40,000 employees worldwide. All employees need to be trained and there is disagreement among the stakeholders about how to train employees. Consider the following business objective: All employees will be trained on the application within the first week the application is available. Which best practice does this business objective violate?
Ans: 45. A hotel chain is creating a new online reservation application. They want to increase online reservations for multiple night stays at their hotels. Consider this business objective: Increase reservations in multiple night stays by 100 reservations in three months. This business objective is not valid because it is not __________.
Ans: 46. You have completed the application analysis. The stakeholders have requested project information including the proposed solution, timeline, and sizing estimates. Which document would best serve the stakeholders’ request?
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47. Consider this requirement: The application must have a fast response time. In what two ways does this requirement violate best practices? (choose two)
Ans: 48. Match the application development phase with the business architect task.
Ans: 49. Consider this requirement: The purchaseOrder data class should be populated using a SOAP web service. In what way does the requirement violate best practices?
Ans: 50. Consider the requirement: Vice presidents must approve expenses over USD3000. What is the appropriate category for this requirement?
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51. Consider this requirement: When an interaction starts, determine the interaction goal of a customer using a decision table. The requirement violated best practices because it is not ____________.
Ans: 52. Consider the requirement: The application must allow users to record completed sales. What is the appropriate category for this requirement?
Ans: 53. Consider this requirement: Communications sent from the application should use the corporate logo. What is the appropriate category for this requirement?
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54. Help desk ticket case type is defined as follows:
If the process ticket step is configured to set the status to Pending‐verification, when is the status of the case set to pending‐verification?
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