DOC : DAMCO/QP /001
DAMCOSOFT PVT LTD
PAGE
: 1 of 3
QUALITY PROCEDURES
ISSUE
: 1.0
DATE
: 02/01/2017
Procedure: [Context of the Org Procedure.] 1. SUMMARY 1.1.
The purpose purpose of this this proce procedure dure is to define define how how the the compan company’s y’s Strateg Strategic ic Directi Direction on is developed by senior management through the identification of interested parties, issues of concerns, risks and opportunities.
1.2.
The eneral eneral !anage !anagerr "pera "peration tions s is respons responsible ible for implemen implementati tation on and managem management ent of this procedure.
2. REVISI REVISIO O A! A! APPR APPROV OVA A" Re#.
!$te
#$ev %umber &
#Date of 'ssue&
$ture of Ch$nge%
A&&ro#ed ' ( #(rocedure )pprover %ame&
"riginal issue.
). SCOPE SCOPE O* PRO PRO!UC !UC+S +S A! A! SERV SERVICE ICES S *.1.
#D)!+" #D)!+" S"T& S"T& provides provides the followin following g #(rod #(roducts ucts or Services Services processe processes.&s.&a Softw Software are Te Testing sting servic services es b Softw Software are Devel Develop opmen mentt Services Services c $ecr $ecrui uitm tmen entt Servi Service ces s
,. I+E I+ERE RES+ S+E! E! PA PAR+IE R+IES S /.1.
0'nteres 0'nterested ted parti parties es are are those those stakehol stakeholders ders who receive receive our our #(rodu #(roducts cts or or Service Services s (rocesses.&, who may be impacted by them, or those parties who may otherwise have a significant interest in our company.The interested parties applicable to #D)!+" S"T& are listed in the $isk register , along with with the reason for their inclusion. This includes both internal and eternal parties.
/.2.
The identi identifica fication tion of of an interes interested ted party party does does not not necessar necessarily ily bring bring that that party into the the scope scope of the 3!S4 for eample, labor union leadership may be identified as an interested party, but that does not mean 3!S documents and policies must be developed related to them.
-. ISSU ISSUES ES O* COC COCER ER 5.1.
or each each interes interestt party, party, the the related related issues issues of of concern concern shall shall be iden identifie tified d in the $isk $isk $egist $egister er.. These issues may reflect direct concerns of the party 6for eample, customers are concerned (age 1 of 2
DOC : DAMCO/QP /001
DAMCOSOFT PVT LTD
PAGE
: 2 of 3
QUALITY PROCEDURES
ISSUE
: 1.0
DATE
: 02/01/2017
about 7uality of products or services they purchase or they may be indirect concerns. Such concerns may impact on the interested party, or may be concerns derived from the party that impact on the company. 5.2.
'ssues may be either internal or eternal, depending on whether the interested party is internal or eternal. 'n addition, a certain type of party may have both internal and eternal concerns.
5.*.
8hen attempting to identify internal concerns, it may be useful to consider technological concerns, employee concerns, etc.
5./.
8hen attempting to identify eternal concerns, it may be useful to consider concerns arising from competition, society and culture, labor relations, statutory and regulatory issues, supply chain, economic issues, etc.
. RIS/S A! OPPOR+UI+IES 9.1.
!anagement will then identify risks and opportunities related to the issues of concern within the $isk register.
9.2.
8ithin the $isk register, each risk and opportunity will be noted, along with the primary process involved, priority, and a bias. The 0bias identifies if the issue is a risk, an opportunity, or some blending of the two.
9.*.
!anagement will then determine a treatment method for each risk or opportunity. $isks are managed to reduce their likelihood and conse7uence, while opportunities are managed to increase their likelihood and conse7uence. :lended issues may re7uire more comple treatment.
9./.
8here a risk is determined to be treated via a ailure !ode ;ffects )nalysis 6!;) style treatment, these must then be entered into the $isk $egister.
9.5.
"pportunities are managed via the "pportunity in $isk $egister.
9.9.
or more on the management of risks and opportunities, see #$isk !anagement Damco<3(< &.
0. S+RA+EIC !IREC+IO =.1.
rom the information above, the #Senior !anagement Team %ame& devises a 0strategic direction which is documented in the records of management review. See the procedure [Management Review Procedure.].
(age 2 of 2
