EThames Graduate School
Edexcel Level 7 Extended diploma in Strategic Management and Leadership Unit Name: Unit Number:
PROFESSIONAL DEVELOPMENT STRATEGIC MANAGERS 02
Credit:
05
Assignment Submission Date: Assessor:
22nd April 2011 @ 23:55
Mode submission:
FOR
MRS GEORGINIA COX/ MR FELIX SHABA of LIVECAMPUS
Submitted By: Kamal jeet singh Student ID:21149
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Table of Content Page No.
Personal and Professional strategic management skills 1.1a: Importance of personal and professional skills
03
1.1b: practical methods to improve skills
04
Personal skills audit 2.1a: skills audit
05
2.2b: preferred learning style
08
Personal Development Plan 3.1a personal development plan
10
3.2b monitoring and evaluation of the plan
12
3.3c impact of own learning against the strategic goals
12
Conclusion
13
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Task -01 Personal and Professional strategic management skills 1.1a: Importance of personal and professional skills Carrying out meetings is a main activity of setting strategic goals and making strategic decisions in an organization. The manager must have specific ability to running the meetings and making presentation. The presentation should cover all essentials and not be too long and boring. Otherwise the decisions taken in the meeting cannot be successfully practically implemented within the organization and also the presentation should be meaningful and interested. Therefore the organizational success is depending on the success of the meeting (Hersey, and Blanchard 1977). The time management is most important. When we are doing a business, every activity has a particular time frame. If we start before the time frame it cannot fit and also if we were late it was also missing out the situation, therefore deadlines were most important to consider. So time management is very essential to go forward the business functions. When working in the organization the stress is a common situation. Therefore the stress management is a personal skill of the people. The main requirements for the stress less situation were time management, maintaining the good health habits, clear mindset and etc. The stress out situation of the individual will help to maintain the friendly environment with subordinates and colleagues, control responds to others, improve own health status and so on (Monks, & McMackin, 2001) Leader is the most influential person in the organization. There are lots of examples that the leader can improve the business as well as bankrupt the business. The leadership skills were very essential to the organizational existence and long time survival. The leader should have ability to initiate others, influence others decisions, better organizing ability, understand the future and trends and so on. Therefore we can see the leadership skills are also required professional skills to the personals in their carrier life (Katzenbach, and Smith, 1994)
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The each and every profession use specific professional knowledge for their working load. So they must carry out professional education about in any professional body. Therefore this knowledge is also important to professional development and carries out quality work in the organization. Due to strategic decisions of the organizations will change their current systems in to new systems; therefore the employees must have ability to adapt to these systems. If they were lacking of knowledge working there those employees were not suitable to those organizations. Therefore the personal and professional skills were very important. Bowie, L., and Bronte, J. (Dec 2006) THE IMPORTANCE OF PROFESSIONAL DEVELOPMENT FOR YOUTH WORKERS http://www.childtrends.org/Files//Child_Trends-2007_06_15_RB_ProDevel.pdf (Accessed on 26th March 2011)
1.1b: practical methods to improve skills The report written skills and presentation skills of top management are required to achieve strategic goals. The learning programs were carried out by the organization to improve the personal skills of the employees. Workshops were carried out by the organization to improve the personal skills (leadership, time management and etc) development in the organization. Through these workshops the employee can understand the own strengths and weaknesses. Self assessment is use to identify own weaknesses and strengths. Then improve the status of the weak points in the working place. The engagement of extra activities (meditation, yoga) and participation in committees and all reflect the physical and mental fitness of the personal skills of the individual. This will clearly manage the stress. The reading will improve the personal and professional skills. Therefore reading the books, newspapers, journals and search knowledge about the related topics will improve the humans. Time management is very essential personal skill of the individual. If the individual provide the required documents on time or work on deadlines is the way of time management in the on job 4
training. The strategic goals must be taken on required time otherwise the business cannot be run and changes must be done on particular time frame. The good communication skills are also most important in every time. So maintaining eye contact and try to control the voice according to the time and using different techniques the communication skills must be developed. That must be developing in only communicating not just listening and waiting. When we are working around different people we should understand their emotions and maintain the friendly relationship with them. Therefore the outdoor activities will help to improve the personal and professional skill of the individual. Individual counseling and mentoring is very essential service carried out by organizations which operating large number of workforce. Because of the personal problems the employee work is not in particular standards. In that time the counseling helps to gain mental fitness of the employee. Cherry, K. (2010) Practical Ways to Apply Psychology in Everyday Life http://psychology.about.com/od/psychology101/tp/applying-psychology.htm (Accessed on 29th march 2011)
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Task-02 Personal skills audit 2.1a: skills audit The personal skills audit carried out to improve the personal and professional skills of the individual. The different learning styles were use by different people to improve their skills. The following diagram clearly explains the skills audit and how to improve the skills through learning. SKILLS Time Management Communication
LEARNING Provide deadlines in an on job working time
Written
skills
essays, reports, minutes, letters, personal statements, posters and email writing in the on job and off the job for different purposes
Verbal
Informal talking with gatherings, organisation of social events (different method of convocation among different people), formal talking in presentations to the meetings/ clubs/ societies and so on.
Nonverbal
Listening and understanding body language of others in may time.
Working
with Cooperation
others
Collaborate within a team or a group in the organization, participate in group activities.
Negotiation
taking satisfactory outcome with dealing with different people, try to deal with different people
Sensitivity
respond to the individuals who need extra help
Leadership
ability to organize something and lead others to a correct direction
Problem Solving
Creativity
Try to generate new innovations and ideas within the working schedule 6
Organising
& completing work with systematically
planning Research
gathers information and use to improve particular section
Analysis
understands and summarise the gathered information
initiative
takes correct decisions from that
Information
File
Improve the ability to store and take out the information
technology
management
if required, learning can be done in on job training
system presentation
Working with power point and make meaningful presentations, not too long & boring ones
word processing Working with word and produce different documents as required spreadsheets
Ability to work with functions and so on, off the job learning
databases
Working with data base and understand the security purposes and so on.
Information
& Working with internet and email was essential
communication Application
the Calculation
Ability to calculate without errors in the on job
number Interpretation
Ability to analyse the calculations
application
Ability to organise the data to the daily operations
Own learning & Self awareness
Identify own weakness and strengths
performance Effective
Learn form different working practices and situations
learning Reflection
Reflect own abilities according to the situation
Reasoning skills Argue about something with evidence and knowledge 7
The above mention skills can be ranking using the following rating scale. The rating will provide idea about the profession, if required more training, or required deep knowledge about the skills or not required. The ranks were, °
Highly proficient
°
Fairly proficient
°
Adequate
°
Not very proficient
°
Unskilled
The personal audit document is provided to the superior, head of other departments, pears, subordinates and any individual of the organisation to fill out and get the feedback. As the marks received in the audit document, can be able to understand the current position and performance of my self. After the programme identified weakness points help to improve the performance, in order to improve the organisational quality work. Know & grow yourself with your own personal development plan http://www.higherawareness.com/indexa.html (Accessed on 30th March 2011)
2.2b: preferred learning style The preferred Learning style of my organisation was effectiveness of learning by Kirkpatrick. The four symptoms (Reaction, Learning, Behaviour, Results) will helps to improve the personal skills. This learning method does not shown a big different from the current working practice. Therefore I was confident to improve my performance after the personal skills audit. This learning style was very practical. Reaction- identified reactions about (like, relevant to the job, timing, usage, comfort and my learning experience) the programme. Learning- identified abilities (what they taught or experience) of my own self and improvement in the job role in the Organisation.
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Behaviour- I have continued the improved behaviour (level of knowledge, skill level and etc.) without any effort. Results-then I have reflected actual performance (values, number of complaints, time scales, investments and etc.) after the program. (Kirkpatrick, 1959) After the personal skills audit the training and development programmes was carried out by my organisation to improve the skills of the employees. I was also one employee who had participated in the training and development programme. I hope to improve my performance after the series of training programmes carried out by my organisation. Through the improve skills lead to increase the performance of the organisation. (Source: kirkpatrick's (1959) learning and training evaluation theory [Online] Available from: http://www.businessballs.com/kirkpatricklearningevaluationmodel.htm[Accessed 25th March 2011]
Strengths •
The superior had identified the individual interested areas and abilities. Then he will decide the suitable place for to perform well in the future.
•
The pears have clear idea about the job role and the work load and expected behaviour with them and the contribution towards the work schedules. The pears are sensitive with other personal skill. So the peers may not be bias.
•
Head of other department were also participated to evaluation process. Third party evaluation is very effective and unbiased method. They have the knowledge about individual’s boss and the subordinates. And they know the level of professional relationship with them and my contribution towards others. Therefore the third party has unbiased information about me.
•
The subordinates know the actual performance and leadership of their superior. How much of contribution towards the work load? Therefore their evaluation may not be bias towards in my personal skill.
•
The biasness or un-biasness was depending on the selected person and his position for the skills audit. But use of the different individual to the organisation to evaluate is un-bias.
•
After the evaluation receive job rotations, promotions, bonuses and other incentives from the organisation. These will motivate the employee through incentives. 9
•
The managers will identify hidden abilities of the individual own life and eliminate the misunderstandings and its problems after the skills audit.
•
As the results of the personal skills audit document the boss identify the training and development needs of the individual to improve the skills.
Weaknesses •
Superior may be bias in the personal audit.
•
Some conflicts with the other employees will (as example: may be due to pour knowledge about new communication & technology) influence to the personal skills audit.
•
Skills audit were lead to de-motivation of the job role in the organisation.
•
The superior may be fear for loosing his position from the performance due to subordinate performance. Therefore protect his position he continue to provide lower marks to his particular subordinates audit skill sheet.
(Source: Griffin, R.W. (2011) Fundamentals of Management Cengage Learning)
Task-03 Personal Development Plan 3.1a personal development plan The personal development plan must have specific objectives. (SMART) Specific- the achievements were clearly established in the plan Measurable- the achievement were measured through different accesses Action oriented- express the required actions Realistic-the achievement were capable to and under control Timely- time scale was also developed credibly How do I produce a personal development plan http://www.docstoc.com/docs/2427790/How-do-I-produce-aPersonal-Development-Plan-(PDP)-Objectives (Accessed on 28th March 2011)
Personal Development Plan
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Learning
and How to support to the Resources
development need
organizational goals
required
to Date
activate the needs
for
achievement/ review
Time management
Completing the work on Use of diary and help from required dates
friends,
family
Every day
and
colleagues Communication skills
Quality verbal, non verbal
Journals,
newspapers, Every day
and written materials
books, magazines and other reading materials and help form friends and family
Working with others
Successful team working in
Friends and colleagues
Every day
Friends, colleagues
Every day
the organization Problem Solving
Improvement of analytical skills
easily
obtain
the
decisions to the critical problems Own
learning
& Improved
performance
personal
and Personal audits
professional skills improve
Support
the performance of the
from
colleagues,
organization
Ever day friends, boss,
subordinates
Personal SWOT analysis STREGNTHS
WEAKNESSES
•Specific knowledge about information and
•Writing skills of creative writing and other report
communication technology
writing are not in a very good position.
•My number working and its analysis were in a
• Sometimes lacking in research carrying out
very good standard.
skills for a specific reason.
• Problem solving ability of using quantitative
• Most of the times I do not listening to others and
and qualitative data was in the higher place.
their ideas very much.
• I am very responsible to the working place.
• Still was not comfortable in some of the 11
•Like to negotiate with others in the group
leadership skills. • Carrying out planned activities, as planned on
assignments and team working. • Always try to finish work load on or before the
time is not very good.
deadlines and manage the time. • I have ability to negotiate with others and come in to the decisions with them. • I have identified my own personal abilities and weaknesses as well. • Most of the times I am influencing others to work, building teams in the working place for certain events as a leader. OPPERTUNITIES
THREATS
(Source: BTEC short courses, (online), Available from; http://www.edexcel.com/migrationdocuments/BTEC %20specialist%20and%20short%20course %20qualifications/302934_BTEC_L5_Advanced_Professional_ACD__in_Management_Studies_TSM.pdf (Accessed on 2nd April 2011)
3.2b monitoring and evaluation of the plan •
Evaluate the work completion deadlines, check if how many deadlines were missed out and how many were finished on time. And also check whether past data and after implementation of data of the personal development plan.
•
Access the quality of the written materials and so on. How many business discussions were successful after the improvement of verbal and non verbal communication?
•
The employee relationships, their attitudes towards others, respect to the seniors, responsible work and so on improved after the personal development plan.
•
The quality of the decisions taken by the managers must be improved through this, therefore assessment of quality of the decision making process is also one of the monitoring method of personal development plan. 12
•
Evaluation of overall performance of the organization is also a one way of monitoring the plan.
(Source: Cullen, B. (1994) A programme in the making: a review of the Community Development Programme Combat)
3.3c impact of own learning against the strategic goals Sometimes the own learning may not be applicable to the situation. That means the own learning was done in an incorrect way. Therefore the own learning was negatively impact on the achievement of strategic goals (Griffin, 2011) On the other hand the own learning is the way of understanding whole process very clearly about the situation and clearly identify the learning issues, conditions, implications and so on. The own learning will create a more experience and able to gather vast knowledge about the particular learning materials. Clear identification of the strategic goals, its limitations and so on.
Conclusion Personal and professional skills are very important in the organization. Making presentation, running meeting, leadership skills, stress management, time management and so on are important among other skills. Workshops, self assessments, extra activities, reading, daily practicing of weak activities like communication, outdoor activities are will improve the personal and professional life of the individual. The time management, communication skills, analytical skills, information technology, application of number, own learning and performance and using other skills the personal skills audit were carried out. Then identify the preferred learning style as a Kirkpatrick learning style to improve the strategic skills of the manager. The four actions of reaction, learning, behavior and results are use to improve the learning of an individual. And also discuss about the strengths and weakness of personal skills audit as well. That means there were limitations in the personal skills audit as well.
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The personal development plan was created to improve the required personal and professional skills of the individual. With the plan the monitoring and evaluation processes of activities were also carrying out. The own learning through these activities will impact on the achievement of strategic goals of the organization.
Reference •
Clark, T., Grant, D. & Heijltjes, M. (2000). Researching comparative and international human resource management. International Studies of Management, 29(4), 6–23.
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Cullen, B. (1994) A programme in the making: a review of the Community Development Programme Combat Poverty Agency.
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Department for Education and Skills (2003) Management and Leadership Attributes Framework. DfES Leadership and Personnel Division, April 2003.
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Deutsche Lufthansa AG (1998) Leading With Goals: Lufthansa Leadership Compass. FRA PU/D, July1998.
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Decker, Greg (2003).Using data to drive student achievement in the classroom and on high-stakes tests, T.H.E. Journal, 30(6), 44-48.)
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Griffin, R.W. (2011) Fundamentals of Management Cengage Learning.
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Grint, K. (2000) Literature Review on Leadership. Cabinet Office: Performance and Innovation Unit.
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Heifetz (1994) Leadership without Easy Answers. Cambridge: Belknap Press.
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Hersey, P. and K.H. Blanchard (1977) Management of Organizational Behavior. Englewood Cliffs NJ: Prentice Hall.
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Institute of Occupational Safety and Health, 2004, promoting a Positive Culture – A Guide to Health and Safety Culture – overview of managing health and safety quality and culture.
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Johnson, G., Scholes, K., and Whittington, R. (2008) Exploring Corporate Strategy. 8th edition, Pearson Education.
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Kamoche, K. (1996). Strategic human resource management within a resourcecapability view of the firm. Journal of Management Studies, 33(2), 213–33.
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Katzenbach, J. and Smith, D. (1994) The Wisdom of Teams. New York, Harper business.
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Kets de Vries, M., (1996) Leaders who make a difference, European Management Journal, Vol 14 (5) – discusses a helpful framework for strategic leadership competencies.
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Laurie, J.Mullins, (2007), Management and Organization Behavior, Seventh edition, Dorling Kindersey (India), Pearson education.
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Mintzberg, H., 1994, The Rise and Fall of Strategic Planning, The Free Press – renowned management guru exploring the impact of strategic decision making.
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Monks, K. & McMackin, J. (2001) Designing and aligning an HR system. Human Resource Management Journal, 11(2), 57–72. 15
Web Reference •
BTEC short courses [Online] Available from:http://www.edexcel.com/migrationdocuments/BTEC%20specialist%20and %20short%20course %20qualifications/302934_BTEC_L5_Advanced_Professional_ACD__in_Managem ent_Studies_TSM.pdf[Accessed 25th February 2011]
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How do I produce a personal development plan [Online] Available from: http://www.docstoc.com/docs/2427790/How-do-I-produce-a-Personal-DevelopmentPlan-(PDP)-Objectives[Accessed 25th February 2011]
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Importance of stress management [Online] Available from: http://www.womenover40health.com/importance-of-stressmanagement.html[Accessed 25th February 2011]
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Kendra Cherry, Practical Ways to Apply Psychology in Everyday Life [Online] Available from:http://psychology.about.com/od/psychology101/tp/applyingpsychology.htm[Accessed 25th February 2011]
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kirkpatrick's learning and training evaluation theory [Online] Available from: http://www.businessballs.com/kirkpatricklearningevaluationmodel.htm[Accessed 25th February 2011]
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Know & grow yourself with your own personal development plan [Online] Available from: http://www.higherawareness.com/indexa.html[Accessed 25th February 2011]
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Lillian Bowie and Jacinta Bronte (Dec 2006) THE IMPORTANCE OF PROFESSIONAL DEVELOPMENT FOR YOUTH WORKERS [Online] Available from: http://www.childtrends.org/Files//Child_Trends2007_06_15_RB_ProDevel.pdf[Accessed 25th February 2011]
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Skills audit and training need analysis [Online] Available from: http://www.peoplepulse.com.au/staff_skills_audit.htm[Accessed 25th February 2011]
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