EXECUTIVE SUMMARY Welfare of employee and his family members is an effective advertising and and also also a meth method od of buyi buying ng the the grat gratit itud ude e and and loya loyalt lty y of empl employ oyee ees. s. Employ Employee ee welfa welfare re is a compr comprehe ehensi nsive ve term term includ including ing variou various s servic services, es, benefits and facilities offered by the employer. The basic purpose of labour welfare is to enrich the life of employees and keep them happy and contented. Welfare facilities enable workers to have a richer and more satisfying life. It raises the standard of living of workers by indirectly reducing the burden on their pocket. Welfare means improving, faring or doing well. It is a comprehensive term, and refers to the physical, mental, moral and emotional well-being of an individual. Further, the term welfare is a relative concept, relative in time and space. It therefore, varies from time to time, region to region and from country to country. Labour welfare is an important aspect in every organization with some added incentives which enable the workers to lead a decent life. There are severa severall agenci agencies es invol involved ved in the labour labour welfar welfare e work work namely namely the the centra centrall government, employer’s trade union and other social service organization. Welfare services may broadly be classified into two categories:1) Intr Intram amur ural al 2) Extr Extram amur ural al
In order to get the best out of a worker in the matter of production, working condition is required to be improved to large extent. The work place should provide reasonable amenities for the worker’s essential need. Today various medical services like hospital, clinical and dispensary facilities are provided by organizations not only to the employees but also to their family members. Normally welfare and recreational benefits includes canteens, housing, transportation, education etc. Some large organizations set up welfare organizations with a view to provide all types of welfare facilities at one centre and appointed welfare benefits continuously and effectively to all employees fairly.
1
W.C.L W.C.L.. Nagpu Nagpurr area area has has recog recogniz nized ed that that welfar welfare e of emplo employee yees s by improving their quality of life and their family’s well being in general will help thrust to the objectives of W.C.L. directly and indirectly thereby increasing and improving production and productivity. This task is carried on ceaselessly by
invo involv lvin ing g
empl employ oyee ees, s,
work worker ers, s,
repr repres esen enta tati tive ves s
and and
mana manage geme ment nt
representative. W.C.L. is spending lots of money on the employee welfare. Welfare facilities provided by this organization are unique for all the employees. The only difference is that the top level officers receive some additional facilities along with routine one. With the help of the project an attempt is made to study the welfare measures provided to employees, what is the procedure, time required for sanctioning welfare facilities and such other basic policies of the organization. The study is based based on the information information collected collected from responden respondents ts through questionnaire. The data analyzed is presented in the form of graph and and on the the basi basis s of that that conc conclu lusi sion ons s are are made made.. At last last the the requ requir ired ed suggestions are given. After analyzing the data it is found that the employees are satisfied with the welfare facilities provided to them by the area office W.C.L.
CHAPTER- 1
2
INTRODUCTION
Labour welfare:Labou Labourr welfar welfare e work work aims aims at provid providing ing such such servic service e facili facilitie ties s and amenities which enable the workers employed in an organization to perform their work in healthy congenial surrounding conductive to good health and high morale. Labour Labour welfare welfare is a compreh comprehensiv ensive e term including including various various services, services, benefits and facilities offered by the employer. Through such generous fringe benefits the employer makes life worth living for employees. The welfare amenities are extended in additional to normal wages and other economic rewards available to employees as per the legal provisions. Welfare measures may also be provided by the government, trade unions and non-gover non-governmen nmentt agencies agencies in addition addition to the employer. employer. “Internat “International ional Labour Organization efforts to make life worth living for workers” According to the Oxford dictionary “Welfare is fundamentally an attitude of mind on the part of management influencing the method by which management activities are undertaken.
Objectives of labour welfare activities:Following are the objectives of the voluntary labour welfare services by employer1) To win over over employe employees es loyalty loyalty and increa increase se their their morale. morale. 2) To develop develop efficien efficiency cy and produc productivit tivity y among among workers. workers. 3) To reduce reduce of threat threat of futur future e governmen governmentt interventi intervention. on. 4) To make make recru recruitm itment ent more more effect effective ive.. 5) To earn earn goodwil goodwilll and enhance enhance publi public c image. image. 6) To buil uild up stable able lab labour our forc force e to redu educe lab labour our turno urnove verr and and absenteeism.
3
Importance of labour welfare activities:Labour welfare in India has a special significance as the constitution provides for the promotion of welfare of the labour for human conditions of work and securing to all workers. The various welfare welfare measures measures provided provided by the employee employee will have immediate impact on the health, physical and mental efficiency, alertness, morale and overall efficiency of the workers and thereby contributing to the highest productivity. Social security measure provided by employer will act as a protection to the workers. Labour welfare means activities designed for the promotion of the economic, social and cultural well being of the employees. Labour welfare includes both statutory as well as non-statutory activities undertaken by the employers, trade unions and both the central and state governments for the physical and mental development of the workers. Labour welfare enables workers to have richer and more satisfying life. It raises the standard of living of workers by indirectly reducing the burden on their pocket. Welfare measures improve the physical and physiological physiological health of the employees, which in turn enhance their efficiency and productivity. Labour welfare promotes a sense of belongings among the workers, preventin preventing g them from resorting resorting to unhealthy unhealthy practices practices like absenteei absenteeism, sm, lobour lobour unrest unrest strik strike, e, etc. etc. welfar welfare e work work impro improves ves the relat relation ions s betwee between n employees and employers. It promotes a real change of heart and a change of outlook of the part of both the employers and employees.
Reasons for the labour welfare activities in India:1) Increase Increase in effic efficienc iency y of employee employees: s: Labour welfare activities increases in efficiency of employees to work. These These facilities facilities help in developin developing g the feeling feeling of dedicatio dedication n among among them them.. Due Due to the the incr increa ease se in effi effici cien ency cy the the prod produc ucti tion on and and the the productivity of the enterprise increase considerably.
4
2) Helpful in reducing reducing the state of poverty among among employees: employees: Most of the workers in our country are unable in providing for base nece necess ssit itie ies s for for them themse selv lves es and and to thei theirr fami family ly memb member ers. s. This This is because of the extreme poverty among Indian workers. Provision of labour labour welfa welfare re activi activitie ties s plays plays an impor importan tantt role role in reduc reducing ing such such poverty and in providing essential amenities to the workers.
3) Establis Establishmen hmentt of Organizatio Organizational nal peace: peace: Labour welfare activities help in establishing sound relations between employees and employers. When the employees of the organization feels that they are getting all the possible facilities and the employers are very caring to them, then such good feeling increases enthusiasm among employees which will establish peace in the organization.
4) Helpf lpful in redu reduc cing ing the the rate ate of absente entee eism ism and and lab labour our turnover: The rate of absenteeism and labour turnover is much higher in India as compared to that of developed countries of the world. Provision of labour welfare activities help in reducing this because the workers feel themselves well settled at one place.
5
CHAPTER- 2 COMPANY PROFILE About Coal India Limited (CIL) Coal India Limited (CIL) is a public sector organization. organization. It is a
central
government undertaking company. company. Before 1973 it was a private block and after 1973 it was considered as a government sector since its initialization was done in this year. Coal Coal is the backbo backbone ne of energy energy securit security y of our nation nation and and it will will continue to occupy a dominant position in the decades to come on the energy scenario of India. CIL contributes 54 percent of coal to the energy needs of the nation and sky is the limit of increase in the demand of coal. Maintaining the highest growth in coal production CIL cross 400 million tones mark in 2008-09. Coal Coal plays plays a vital vital role role in power power genera generatio tion, n, consid consider ering ing this this all all subsidiaries of CIL are taking hard efforts to produce required quantity of coal. All should untidily work to fulfill the demand of power. The Vidarbha region has abundant reserves of coal that would try to fulfill the demand. WCL depends on land to carry out its operations. CIL has 7-8 subsidiaries which are situated in different states of India. It has 10 divisions which are also known as areas out of which 3 areas are situated in Madhya Pradesh and 7 in Maharashtra. All these areas look behind behind minin mining g activ activiti ities. es. Coal Coal produc productio tion n is the impor importan tantt sourc source e of energy of this organization. Presently, there 10,122 employees working in these 10 areas. Coal India is playing a strategic role in the economy of the country by makin making g domest domestic ic indus industr try y compet competiti itive ve at global global level. level. CIL has has been been providing 50% to 60% cheaper coal in comparison to international market to power plants. Total requirements of thermal power plants are met by three different modes - Coal India, Captive Coal Blocks and Import. India stands third in the world in the production of coal.
•
Highest production of coal in India is in Jharkhand.
6
•
In India, Thermal Coal Sector uses the maximum coal.
•
Coal Coal India India Limite Limited d (CIL) (CIL) has 83% of partne partners rship hip in world world in the production of coal.
•
In
Indi India, a,
Sing Singra raul uli. i.Co Co.C .Com ompa pany ny.L .Ltd td
(M.P (M.P))
is
the the
olde oldest st
coal coal
producing Government Company. •
Coal Coal Indi India a itse itself lf deci decide des s the the coal coal rate rate prod produc uced ed by Coal Coal Indi India a Limited.
•
In India, 70% of electricity is produced with the help of coal.
•
13% of coal coal in the world world is produc produced ed by the undergro underground und coal mines.
•
India’s oldest coal area is Raniganj.
•
CIL operates 86 coal mines in Central India, feeds Power Stations locate located d in the states states of Mahar Maharas ashtr htra, a, Madhya Madhya Prades Pradesh, h, Gujar Gujarat, at, Utter Utter Prades Pradesh h and Haryana Haryana apart apart from from many many of the the coal coal based based industries.
HISTORY OF CIL: 1971/73: Nationalization Nationalization of coal mines in India. 1973 1973
: Centra Centraliz lizati ation on of Coal Coal Mines Mines Author Authority ity Limite Limited d (CMAL (CMAL)) in three divisions East, West and Central.
1974 1974
: Centra Centraliz lizati ation on of holdi holding ng compan company y coal coal India India limite limited d (CIL) (CIL) six supporting companies. In west Western coalfield limited (WCL) was established which has its coal areas in Maharashtra, Madhya Pradesh & Orissa.
1986 1986
: Reorg Reorgani anizat zation ion of coal coal compan companies ies under under coal coal India India limite limited. d. Thereafter coal mines of WCL in Madhya Pradesh (except Chindwara and Baitul Distt) and Orissa were considered in the supporting company South Eastern Coalfield Limited (SECL). Therefore, the coal areas of WCL were decreased and remained only in Maharashtra and in some parts of Madhya Pradesh.
2007 2007
: WCL WCL has has inc increa reased sed the produc productio tion n of of coal coal from from 21 21 mill million ion tonnes in 1985-86 to 43.51 million tonnes in 2007-08.
7
2007 20 07
: Indi Indian an gove govern rnme ment nt decl declar ared ed WCL WCL as a MINI MINIRA RATN TNA A Company.
2008 2008
: Coal Coal prod product uction ion,, off off take, take, produc productiv tivity ity,, sales sales realiz realizati ation on and and turnover during the year reached a new peak the highest ever in the history of the company.
Concerted progress in rationalizing manpower has resulted in reduction of manpower by 1439 between 2006-07 and 2007-08 inspite of production growth of 0.300 mt. during the same period. Coal India Limited
Type Founded Headquarters Key people Industry Products Employees Website
Public sector undertaking Government-owned 1975 Kolkata, West Bengal Partha S Bhattacharyya, Chairman Coal and lignite Coal net income = ▲INR 85.16 billion (2006) (USD 2.15 billion) 492000 (2006) coalindia.nic.in
Coal Coal India India Limite Limited d (CIL) (CIL) is a public public sector sector under undertak taking ing of the the Indian Indian Government. It is the world's largest coal miner [1]. It is owned entirely by the Union Union Governmen Government, t, under under the administrat administrative ive control control of the Ministry Ministry of Coal. It is involved in coal mining and production industry. Coal Coal Indi India a Limi Limite ted d was was form formed ed in 19 1975 75 as a hold holdin ing g comp compan any y with with five five subsidiaries:
Bharat Coking Coal Limited (BCCL) (Dhanbad, Jharkhand)
Central Coalfields Limited (CCL) (Ranchi, Jharkhand)
Western Western Coalfiel Coalfields ds Limited Limited (WCL) (WCL) www.west www.westernc erncoal.g oal.gov.in ov.in(Nag (Nagpur pur region)
Eastern Coalfields Limited (ECL) (Asansol, West Bengal)
Central Mine Planning and Design Institute Limited (CMPDIL) (Nagpur)
8
Several years later, three more subsidiaries were added:
Mahanadi Coalfields Limited (MCL) (Raulkela)
South Eastern Coalfields Limited (SECL) (Bilaspur)
North Eastern Coalfields Limited (NECL) (directly under control of coal India limited)
Northern Coalfields Limited, Singrauli (NCL,Singrauli) (NCL,Singrauli)
Coal India Ltd (CIL) will extract coal from 18 abandoned underground mines owne owned d by thre three e of its its subs subsid idia iari ries es in part partne ners rshi hip p with with priv privat ate e play player ers. s. Underg Undergrou round nd mining mining would would be revive revived d in 6 abandon abandoned ed mines mines of Easter Eastern n Coalfields, 8 mines of Bharat Coking Coal, and 4 mines of Central Coalfields. These 18 mines have an approximate reserve of 1,647 million tonnes of coal. CIL contribu contributes tes aroun around d 85 85% % of coal coal produc productio tion n in India; India; it is the largest largest company in the World in terms of coal production. Employs nearly 4.25 Lakh persons and is the largest corporate employer in the country. It is one of the largest Companies in the country, turnover being around Rs. 386.31 billion in 2007-08. It is one of the largest tax payers (Corporate Tax Rs.35.75 billion) in 2007-08 and has paid Dividend of Rs17.054 Billion to the Govt. of India in 2007-08.
Mission of coal India “The mission of coal India limited is to produce and market, the planned qualit quality y of coal coal and coal coal produc products ts effici efficient ently ly and econom economica ically lly,, with with due due regard to safety, conservation and quality.”
ABOUT WESTERN COALFIELD LIMITED (WCL) Western Coalfields Limited (WCL) is one of the eight Subsidiary Companies of Coal India Limited (CIL) which is under administrative control of Ministry of Coal. Coal. The Compan Company y incor incorpor porate ated d under under the Compan Companies ies Ac Act, t, 1956 1956 has its registered office at Coal Estate, Civil Lines, Nagpur–440001.
9
The Company has contributed about 9.5% of the national coal production duri during ng 20 2007 07-0 -08. 8. It has has mini mining ng oper operat atio ion n sp spre read ad over over the the stat states es of Mahara Maharasht shtra ra (in Nagpu Nagpur, r, Chandr Chandrapu apurr & Yeotma Yeotmall Distri Districts cts)) and Madhya Madhya Pradesh
(in
Betul
and
Chhindawara
Districts).
The Company is a major source of supplies of coal to the industries located in Western India in the States of Maharashtra, Madhya Pradesh, Gujrat and also in Southern India in the States of Andhra Pradesh, Tamil Nadu, Karnataka and Kerala Kerala.. A large large numbe numbers rs of Power Power Houses Houses under under Mahar Maharas ashtr htra, a, Madhya Madhya Pradesh, Gujrat, Karnataka, Punjab and Uttar Pradesh - Electricity Boards are major major consumer consumers s of its coal along along with cement, steel, chemical chemical,, fertiliz fertilizer, er, paper and brick Industries in these states. WCL as the highest corporate tax payer of Vidarbha region has contributed to the state exchequer during 2008-09 approx. Rs. 897 crores by way of royalty and taxes and approx. Rs. 438 crores as corporate tax. WCL a MINIRATNA Company (Government of India) Nagpur based subsidiary of Navratna Public Sector Undertaking- Coal India Limited, has posted a hefty profit of Rs. 516.12 crores on equity base of Rs. 297.10 crores as per audited accounts for the year ended 31 st March 2009.
WCL has retained its flagship status among 7 coal producing subsidiaries of coal India limited by recording highest percentage of achievement against target in OB removal, coal off-take and 2 nd highest in coal production.
WCL received the award and gold medal for best corporate performance on 8th October 2009.
WCL is one of the subsidiaries of coal India limited (CIL).
Tree plantation on yearly basis is being undertaken in and around the mines as per the availability of land and on the reclaimed site and dead OB dumps. The The planta plantatio tion n plays plays very very import important ant role role in improv improvin ing g the enviro environm nment ent
10
around the villages in the vicinity of mines. Species of plants planted are teak, siwan, sisoo, casia, awala, imli, jamoon etc.
The The pride pride of place place Minira Miniratna tna WCL occupie occupies s in coal coal India India is becau because se this this company has the finest of workers, supervisors and executives ever ready to respond and race ahead of others in achieving the desired goal. No challenge is insurmountable and no target is too high for such a team. WCL formally launched on 24 th March 2008, Forward e-Auction scheme under the new coal distribution policy of government of India. The objective of the scheme scheme,, intro introduc duced ed for the first first time time in the country, country, is to help help genuin genuine e industrial consumers consumers under power and other sectors that can source a part of their requirement through this mode.
After achieving the target of 1.11million tonnes additional coal is produced in the year year 2007-0 2007-08. 8. With With worker workers s sweat sweat and toil toil & commit commitmen mentt toward towards s progress, WCL team has to its credit the best ever performance in the history of the company during this year- highest coal production, coal supplies to the consumers, productivity and turnover, thereby earning estimated net profit before tax of Rs.1176 crores substantially higher than the budgeted Rs.676 crores and last year’s Rs.1054 crores. The company is the highest corporate taxpayer in the in Vidarbha region.
The future plan of the company is to maintain its present level of production and increase it to 45 million tonnes by: 1. Open Openin ing g new new mine mines s 2. Mecha Mechani niza zati tion on,, intr introd oduc ucti tion on of new new tech techno nolo logy gy suit suitab able le to the the condit condition ions s to increa increase se capaci capacity ty of exist existing ing,, ongoin ongoing g and futur future e projects. 3. Improvin Improving g effici efficiency ency of opera operations tions..
In addition to 26 ongoing and future projects (22OC & 4UG), 34 more projects, (24OC & 10UG) are planned to be started in coming years. Of
11
these 34 projects 4 are already approved, 12 have been formulated and remaining 18 are yet to be formulated.
Events celebrated: Every year WCL’s WCL’s Jankar Jankar Women’s Women’s club celebrates celebrates Internati International onal Women’s Women’s day. On this occasion all the members of this club help poor and needy by providing food, clothes, fruits and games & rides to small children. They also help handicapped people. Sports Sports competiti competition, on, summer summer camps camps for children children,, blood blood donation donation camp camps, s, heal health th chec check k up camp camps, s, semi semina nars rs on safe safety ty,, scho schola lars rshi hips ps to talented students, independence day, republic day, worker’s day, nurses day, environment week, mining events, Hindi rajbhasha week etc. are celebrated.
WCL AT A GLANCE: Coal Mines (01.04.08)
-
Coal washries
-
1
Manpower (01.04.08)
-
64,199
Productivity (2007-08)
-
43.51 million tonnes
Off take (2007-08)
-
44.90 million tonnes
Output per man shift (2007-08)
-
2.52 tonnes
Gross Turnover (business)
84(37OC, 42UG, 5MIXED)
-
5681 crores
Clear profit
-
930 crores
Capital investment (2007-08)
-
2846 crores
Royalty & Tax to government
-
757 crores
Corporate Tax Payment Annual investment
-
509 crores -
approx. 176 crores
12
LAST FIVE YEARS OF WCL
YEARS Coal Production
03-04
04-05
05-06
06-07
07-08
08-09
39.53
41.41
43.20
43.21
43.51
43.03
39.20
40.32
41.75
42.17
44.90
44.98
3882
4505
4986
5012
5681
-
744
93 5
1447
1054
930
1047
(million tones) Off take (million tones) Turnover business (in crores) Clear profit (in crores)
(budgete
Corporate tax
347
42 4
461
6 08
509
d) -
523
57 2
620
6 20
758
-
(in crores) Royalty and tax payment (in crores)
ABOUT NAGPUR AREA OFFICE WCL Nagpur area is one of the total 10(ten) areas of WCL. WCL Nagpur Area lies in Nagp Nagpur ur dist distri rict ct whic which h is loca locate ted d in nort north h side side of Nagp Nagpur ur city city.. It has has 9 underground (UG) mines and 2 opencast (OC) mines, located in the five subareas i.e. Kamptee, Silewara, Pipla, Saoner and Gondegaon. Projects/mines Projects/mines of Nagpur area are located in the three tahsils- Kamptee, Parsconi and Saoner of Nagpur district. Area head quarter (HQ) office of Nagpur area is situated at Jaripatka, Nagpur. NAGPUR AREA comprises of the following projects/mines:
13
A. ONGOING ONGOING PROJECT PROJECTS/M S/MINES INES:: i)
Pipla U/G
ii)
Silewara U/G
iii) iv)
AB Incline U/G Saoner U/G
v) vi)
Patansaongi U/G Kamptee UG Conversion
Saoner Sub-Area
to OC
Kamptee Sub-Area
Inder U/G Gondegaon OC
Gondegaon Sub-Area
vii) viii)
Silewara Sub-Area
B. NEW NEW PROJE PROJECTS CTS::
i)
Adasa U/G of Saoner Sub-Area
ii)
Bhanegaon O/C of Silewara Sub-Area
iii)
Singhori O/C of Silewara Sub-Area
iv)
Kamptee U/G to O/C (Expansion) of Kamptee Sub-Area
v)
Inder U/G to O/C of Kamptee Sub-Area
vi)
Gondegaon O/C (Extension) of Gondegaon Sub-Area
Presently there are 250 employees working in Nagpur area office of WCL. In June 2007, Government has granted status of MINIRATNA to the company and now the motto of the company is to achieve the status of a NAVRATNA company in the days to come. In order to achieve this goal, the company has to put in their their best best effort efforts s and work as one cohesiv cohesive e unit unit with with focus focused ed attention on:1) Sound Sound corpor corporate ate Govern Governanc ance e 2) Timely Timely completion completion of new projects projects and advance advance plannin planning g for opening opening new mines.
3) Efficient utilization of all available resources with more trust on human resource, the most precious one. 4) High prior priority ity to consu consumer mer satis satisfact faction. ion. 5) Econom Economizi izing ng cost cost and Maximizi Maximizing ng profi profitab tabili ility ty as a true true commer commercia ciall organization.
14
6) Achiev hieviing high stand tandar ard ds of safet afety y of men, en, mater ateria iall and and vita vitall installations.
7) Diversifi Diversificati cation on of activitie activities s and exploring exploring new avenues avenues as business business strategy in the form of joint ventures etc. The first quarter of 2008 had been of glorious achievements where targets were surpassed and performance of the company in terms of achievements against assigned targets was highest among all subsidiaries of Coal India. The credit of this, undoubtedly, goes to each one in WCL family. (Workers, staff, officers, trade union leaders and directors) who are providing sound corporate governance in achieving the organizational organizational goal. There are 11 major departments in area office named as: 1) Fina Financ nce e dep depar artm tmen entt 2) Sale Sales s and and Marke Marketi ting ng dep depar artm tmen entt 3) Pers Person onne nell depa depart rtme ment nt 4) Mini Mining ng depa depart rtm ment ent 5) Materi Material al manag manageme ement nt depar departme tment nt 6) Exca Excava vati tion on depa depart rtme ment nt 7)
Civi ivil dep depar arttment ent
8) E & M depar departme tment nt (Ele (Electr ctrica icall & Mechan Mechanica ical) l) 9) Plan Planni ning ng depa depart rtme ment nt 10) Training Training departm department ent 11) Security Security departme department nt Out of all these departments mining is the main department of this organizat organization. ion. Beside Beside these these there there are also many minor minor departme departments. nts. The main and basic facilities provided to the employees of area office are: - medical, housing, education, community community development, etc.
MISSION The mission of the company is to become a “NAVRATNA” company by achieving its target goal.
CHAPTER- 3 WELFARE FACILITY PROVIDED TO THE EMPLOYEES
15
IN NAGPUR AREA OFFICE OF WCL
Welfare services may broadly be classified into two categories:
1) Intramen Intramental tal Activitie Activities: s: - which which are provided provided within the the esta establ blis ishm hmen entt such such as toil toilet ets, s, rest rest cent center ers, s, canteen, uniforms etc.
2) Extr Extram amen enta tall
acti activi viti ties es::-
whic which h
are are
unde undert rtak aken en
outside the establishment such as family planning, child welfare, welfare, co-opera co-operative tive stores stores credit credit societies societies,, vocati vocationa onall guidan guidance, ce, holida holiday, y, home home leave, leave, travel travel facilities.
Intramural activities:Drinking water Toilets Washing and Bathing facilities Rest shelters Uniform and protective clothing Recreation facilities Canteen
Extramural activities:Housing Education facilities Maternity benefits Transportation Sport facilities Vocational Training Holiday home Social insurance
Labour welfare work may also be divided into categories:1. Statut Statutory ory welfar welfare e faciliti facilities: es: Washing facilities
16
Consumer co-operative store Education Housing Transportation Recreation Canteen, Lunchroom facilities Restroom facilities Clothing facilities 2. Non-statu Non-statutory tory labou labourr welfare welfare facili facilities ties:: Uniform Safety helmet Driving helmet Sweaters Raincoats Marriage loan facilities Bonus Welfare fund Credit society Leave provision
The welfare welfare board board at corporat corporate e level consistin consisting g of equal equal representatives of the workman and management, has been planning, supervis supervising, ing, monitorin monitoring g and evaluatin evaluating g various various measures measures.. Similarl Similarly, y, area welfare committee has been functioning in the areas for ensuring prop proper er impl implem emen enta tati tion on of welf welfar are e acti activi viti ties es.. In ever every y year year one one welfar welfare/i e/imp mprov roving ing qualit quality y of life life fortni fortnight ght is being being celebr celebrate ated. d. In providing more and more welfare amenities and in their maintenance, tremendo tremendous us enthusia enthusiasm sm and determin determinatio ation n is generated generated during during this fortnight. It is evident during this period that everybody takes special effo effort rt to see see that that his his cont contri ribu buti tion on is reco recogn gniz ized ed and and does does not not go unrecognized, unrecognized, both as an individual and as a team. Even unit tries to be ahead of others in true and healthy competiti competition on spirit. spirit. An atmospher atmosphere e of healthy healthy competit competition ion is evidenced evidenced during this period.
17
Community Development & Welfare Activities:Mining of coal has profound impact on the communities living in the nearby villages where the mines are established. The obvious impact of introduction of any industrial activity in rural and tribal areas is change in the socioeconomic profile of the area. In the above context, Coal India, WCL and the Nagpur Area strongly believe that the people living around are an important stake holder in the process of mine development and for a sustainable development; they have to be given share of the benefits of development of the mining projec projects. ts. For this this speci specific fic purpos purpose e and object objective ive,, CIL has laid laid down down a guideline and policy for community and peripheral development. The subsidiaries prepare annual action plans by adapting the CIL-CD Policy Policy for its implemen implementatio tation n in its command command area. area. Such activities activities are normally taken up in the peripheral villages within a distance of 8km from the mines. The key areas of the referred community development and welfar welfare e activ activiti ities, es, undert undertake aken n on the the annual annual basis basis in the periph periphera erall villages around the mines are broadly as under:-
-
Creation Creation of communi community ty assets assets (infras (infrastruc tructure ture)) like provisio provision n for drink drinking ing water, water, const construc ructio tion n of schoo schooll build building ings, s, check check dams, dams, villag village e roads roads// linked linked roads roads and culve culverts rts,, dis dispe pensa nsary ry and health health center, community centers, market place etc.
-
Skill Skill develo developm pment ent & Capaci Capacity ty buildi building, ng, like like vocati vocationa onall traini training, ng, inco incom me
gene genera rati tion on
prog progra ramm mmes es,,
entr entreu eurs rshi hip p
deve develo lopm pmen entt
programme, programme, literacy programme, adult education etc. -
Awareness programmes programmes and community activities like health camp, medical aids, family planning camps, immunization camp, and eye checkup camp etc.
-
Sports and Cultural Activities
-
Plantation The beneficiaries of community development activities are normally inhabitants living in the periphery normally within a distance of 8 km from from the the mine mine boun bounda dary ry or any any othe otherr loca locati tion on as may may be
18
decided by the community development committee in consultation with the State Government authorities. The beneficiaries include all communities including employees of WCL, non-employees, SC’s & ST’s and all other communities living in the the villag villages es under under consi consider derati ation. on. Care Care is also also taken taken that that the comm commun unit ity y
deve develo lopm pmen entt
budg budget et
allo alloca cati tion on
cove covers rs
Spec Specia iall
Component Plan (SCP) for benefit of the Scheduled Castes, Tribal Sub Plan Plan (TSP) (TSP) for benefi benefitt of the tribal tribal group groups s and Communi Community ty Development Plan (CDP) for benefit of the community at large. Care is also taken to utilize at least 15% & 8% of the annual community development allocations against SCP & TSP respectively. The assets created under the resettlement activities will be hand handed ed over over to the the Gram Gram Panc Pancha haya yatt / Stat State e auth author orit itie ies s on completion, for smooth operation and maintenance.
Medical Facilities: a) Scheme Scheme for reimburse reimbursement ment of hospitali hospitalizatio zation n expenses: expenses: The scheme is intended to provide relief to the employees in meeting meeting the hospitali hospitalizati zation on expenses expenses incurred incurred for self and/or dependents dependents.. The benefit benefit under under the scheme scheme is availabil availability ity for mino minorr and and majo majorr oper operat atio ions ns.. The The com company pany avai avails ls all all the the expenses by reimbursing the total amount paid by the employee at the time of treatment. b) Reimburs Reimbursement ement of expens expenses es of medical medical check-up check-up:: The company has its own hospital which is situated in each area. Doctors
and nurses in these hospitals are appointed by
the company itself. The employees can take treatment from these hospitals without paying any charge and they can take the medicines from the medical stores which are in the panel of this company.
Housing Facilities: a) Company quarters: The company provides quarters to the employees working in thei theirr orga organi niza zati tion on.. With With this this they they get get some some more more faci facili liti ties es like like drinking water, free electricity, no tax or rent for house etc.
19
b) House rent allowances: The area office is providing house rent allowances to the employees who are not using the housing facility provided by the company. Such employees stay in the house of their choice by paying rent. For that they get HR allowance depending on their basic. These people get some proportionate share of their basic as house rent decided by the company.
School Bus Facility: The children of the employees who are studying in schools and colleges gets school bus facility so that they can reach to their Destination properly.
Education facilities: The talented students / children of the working employees get scholarship scholarship for their performance. performance. The company
also
provides
loan for higher education. They also motivate
children
by
conducting competitions competitions and by distributing prizes to them. Funds are also given to the corporation school for the school building and for the upliftment of the children.
Rehabilitation: Company needs land for mines (where the coal is present) so the land owners are requested to hand over their land to government and in its place company provides job to one of the family member according to his/her qualification. Besides this they also gets some compensation according to the government policies.
Sports and Cultural Activities: Every year sports and other events are organized for the enjo enjoym ymen entt of the the work worker er and and thei theirr fami family ly memb member ers. s. Cult Cultur ural al activities are also conducted on many occasions.
Funds for Community Development: 20
The company provides funds for the community development such as electricity, water supply, roads, street lights etc…
Canteen: A good and well maintained clean canteen facility is available at the area office premises, for the employees. e mployees.
SC/ST PLANS: Organization provides scholarship to children of employees of SC/ST. The percentage to avail benefit is comparatively low than the open category. category. Also, Also, the organizat organization ion helps the schools and library which belongs to SC/ST’s.
Good working conditions: The working conditions in the area office are excellent. The environment is neat and clean. Lots of greenery is present in the office premises such pleasant environment keeps employees fit and fine. Besides these major facilities there are many more facilities like mini LTC and major LTC. Plants are distributed to the employees in environme environment nt week; Ganesh Utsav, Utsav, New Year, Year, Independ Independence ence day, republic day etc are celebrated for the enjoyment of the employee and his family.
Perks and allowance: Common Perquisites: 1) Infr Infras astr truc uctu ture re 2) LTC LTC Faci Facili lity ty 3) Subsi Subsidiz dized ed electr electrici icity ty Domestic & Residential: 1) Domest Domestic ic assist assistanc ance e 2) Electr Electrici icity ty allow allowanc ance e 3)
Fuel al allowance
Education Allowance: 1)
Study in schools
2)
Study in in co colleges
21
3)
Stud Study y in UG/P UG/PG G Prof Profes essi sion onal al Ins Insti titu tuti tion on
4)
Hostel al allowance
5)
Prof Profes essi sion onal al deve develo lopm pmen entt all allow owan ance ce
Transportation Transportation Allowance Personal allowance etc.
Welfare programmes in Area Office WCL 1) Revenu Revenue e Welfa Welfare re Budg Budget et The The budg budget et prop propos osal al as per per Ac Acti tion on Plan Plan is prep prepar ared ed by the the Area Area Welfare Committees at Area Level and submitted to Welfare Deptt. for deliberation in the welfare board. The welfare board then examines the proposal proposals s areawise areawise,, headwise headwise and recommen recommends ds for approval approval to the chairman welfare board and Director Finance and CMD. Finally after approval the Rev. Welfare budget is communicated to the areas for its implementations. 2) Monitorin Monitoring g by the welfare welfare board board The welfare board visits the areas as per the calendar prepared to monitor the activities of the area and see the implementation of the budget/expenditure. The welfare board interacts with the area welfare committees at area level.
3) 15th August Awards The welfare board distributes the awards to the awardees on this date every year. The proposals based on the norms prepared by the welfare board board are called called from from the areas. areas. The same is compil compiled ed by welfa welfare re depar departme tment nt and awarde awardees es list list finali finalized zed by the welfar welfare e board board and approved by the chairman welfare board and CMD and the awards are distri dis tribut buted ed on the 15th August August Independ Independence ence day function functions s at WCL Head quarter.
4) Welfare Welfare Fortnight Fortnight Inspectio Inspection n To improve the standard of living and quality of life, of employees the welfare board has formulated norms on all welfare activities for which
22
areawise areawise/inte /interr area competition competitions s are held at company company level. level. At the area
leve levell
the
Ist
phas phase e
Inte Interr
Sub
Area reas
welfa elfarre
fortn ortnig igh htly tly
competitions are held. The IInd phase inspection is conducted by the welfar welfare e board. board. After After the the inspe inspecti ction on the result result is compil compiled ed and the prize prizes s are dis distri tribu buted ted at a grand grand funct function ion which is grace graced d by the Hon’ble Coal Minister.
5) Areawise Union Representation (check off system every year) in the area welfare committee The criteria has been prepared by the welfare board. Every year based on the the chec check k off off syst system em figu figure re and and the the manp manpow ower er as on ¼ the the calculations are worked out on the basis of the approved criteria for working out the union representation in the area welfare committee and approved by the competent authority and circulated to areas for nomina nominatio tions ns of memb members ers by the welfar welfare e board, board, for functi function oning ing of welfare committee. 6) Communit Community y & Peripheral Peripheral Developme Development nt Programm Programme e Vario Various us develo developm pment ental al activ activiti ities es for the comm communi unity ty residi residing ng in & around its various mining areas for the benefit of its employees, their wards, wards, and the local local populace populace are undertak undertaken. en. Such developmental developmental activities are also undertaken in the town and villages, adjoining coal minin mining g belt, belt, genera generally lly within within a radius radius of 8kms. 8kms. For the benefi benefitt of general popular. For which the budgetary provision is made at the rate Rs.1/- per tonne of coal produced during the previous year. While planning the activities, to be undertaken in each financial year, requests and recommendations from village Panchyat, Local District Authorities and Peoples Representatives are considered. The activities undertaken include: 1) Construction of approach roads. 2)
Tarr arring ing
of
roa roads ds..
3) Digg igging ing
of Borew orewel els s.
4) Pro Provid viding ing
&
Installation of hand-pumps. 5) Cleaning of Wells. 6) Laying of Pipelines. 7) Providing and Fitting Street Lights. 8) Construction/ Installation of Water Water Tanks. Tanks. 9) Construc Construction tion of addition additional al rooms rooms in existing existing school build building ing.. 10) Provid Providing ing schoo schooll furnit furniture ure and other other Lab. Lab. Items Items.. 11) Providing books, almirah etc. for libraries. 12) Construction of check dams. 13) Construction of Community Centers. 14) Village sports. 15)
23
Medi Medica call camp camps. s. 16 16)) Cons Constr truc ucti tion on of Crem Cremat atio ion n Plac Place/ e/Sh Shed eds. s. 17 17)) Assistance Assistance to various social organization/NGO’s for the development of physically/mentally physically/mentally handicapped persons, cultural/sports cultural/sports activities etc. The The implem implement entati ations ons of these these activi activitie ties s are monit monitore ored d by the area area welfare committee at area level and welfare board at the company level.
7) Sports Sports and and Cultural Cultural Activitie Activities s The The welf welfar are e boar board d moni monito tors rs the the acti activi viti ties es of spor sports ts and and cult cultur ural al activities of all the areas. The function of sports & cultural activities are held on the behalf of the welfare board in each areas. The welfare board monitors the activities of sports and cultural activities of all the areas.
Western Coalfield Limited Nagpur Welfare Budget (Rs. In lakhs) PARTICULARS School and Education Medical Services Resi/ Welfare/ Colony Roads Sports/Recreation/Culture: Mahila Mandal Other Expenses SC/ST Plans Water Supply Community Development Special Sanction/Welfare Board GRAND TOTAL
04-05 27 270 195 11 1 5 18 72 16 75
06-07 30 345 206 15 1 6 56 70 33 28
08-09 22 544 472 30 1 15 38 105 61 -
690
790
1288
CHAPTER- 4 RESEARCH METHODOLOGY METHODOLOGY
AN INTRODUCTION : Research is the process of systematic and in-depth study or search for any partic particula ularr topic, topic, subjec subjectt or area area of inves investig tigati ation, on, backed backed by colle collecti ction, on,
24
compil compilati ation, on, prese presenta ntatio tion n and interp interpret retati ation on of releva relevant nt detail details s or data. data. Research methodology is a way to systematically solve the research problem. It may may be unde unders rsto tood od as a scie scienc nce e of stud studyi ying ng how how rese resear arch ch is done done scientifically. Research may develop hypothesis and test it. In it we study the various steps that are generally adopted by the researcher in studying his research problem along with the logic behind them. Research must be based on fact observable data forms a sound basis for research inductive investigation lead better support to research finding for analyzing facts a scientific methodology of analysis must be developed and result interpreted logically. It is necessary for the researcher to know not only the research method or techniques but also the methodology. Thus, when we talk of research methodology we not only talk of the research methods but also consider the logic behind the methods we use in the context of our research study and explain why we are using a particular method or technique and why we are not using using others others so that that resear research ch result results s are capab capable le of being being evalua evaluated ted either by the researcher himself or by others. Research problems would result in certain conclusions by means of logical analysis which the decision-maker may use for his action or solution.
OBJECTIVES OF STUDY : 1) To study the welfare facilities provided to employees by Nagpur Area Office WCL. 2) To study how the organiza organization tion motivate motivate the employee employees s by identifying identifying and satisfying their unsatisfied needs.
25
3) To know know which hich sp spec ecia iall faci facili liti ties es are are prov provid ided ed to rese reserv rved ed clas class s categories like SC, ST, OBC etc.. by the organization.
HYPOTHESIS: Employees of Nagpur area office WCL are found to be satisfied with the welfare facilities provided by their organization. organization.
RESEARCH PROCESS : In research process, the first and foremost step is selecting and defining a research problem. A researcher should at first find the problem. Then he should should formul formulate ate it so that that it becom becomes es sus suscep ceptib tible le to resear research. ch. For For a systematic presentation, the process of research may be classified under three stages- primary stage, secondary stage, and the tertiary stage. The primary stage includes:i)
Observation
ii)
Interest
iii) ii)
Formul rmula atin ting resea esearc rch h proble oblem m
iv)
Documentation
v)
Preparation of a bibliography &
vi)
Research de design
The secondary stage includes:i)
Project planning
ii)
Data co collection
iii)
Analysis of data
iv)
Testing of hypothesis
v)
Interpretation
vi)
Questionnaire pr preparation
The tertiary stage includes:i) ii) ii) iii) ii)
Report writing Obse Observ rvat atio ion, n, su sugg gges esti tion ons, s, and and con concl clus usio ions ns.. Prepa eparati ration on of a bib biblio liogra graphy phy
26
OBSERVATION Research starts with observation, which leads to curiosity to learn more about what has been observed. While observation leads to research the research results in elaborate observations and conclusions; or even further research. The observation method is widely used mainly because of its simplicity, usefulness in the framing of hypothesis, its accuracy; the possibility of getting convincing results, the possibility of the test of validity etc. to be precise, observation tends to be the basic of any research.
INTEREST The observation of certain occurrences creates an interest and inquisitiveness inquisitiveness in the mind of the research to study it future. This is the basi basis s of inte intere rest st to stud study y the the subj subjec ectt matt matter er of obse observ rvat atio ion. n. The The interest is the guiding force behind any research.
FORMULATING RESEARCH PROBLEM The research problem undertaken for study must be carefully selected. The problem must be defined thoroughly and should be framed into meaningful terms from the analytical point of view. The area of working must be decided. I have defined my problem as “To study the welfare facilities prov provid ided ed to empl employ oyee ees s by Nagp Nagpur ur Area Area Offi Office ce WCL. WCL. I had had got got the the infor informat mation ion from from the HOD of HR depar departme tment nt and from some some of the the employees. Industrial progress largely depend on committee labour force the benefits which go under this nomenclature are of great importance to the employee and which he is enable to secure by himself. The scheme
27
of labour welfare may be regarded as a wise investment which should on usually does brings profitable return in the form of greater efficiency. Thus we can say that welfare facilities are the base of effective and efficient working of the employees in the organization in my opinion welfare has a great importance in the organization.
DOCUMENTATION The documentary source is an important source of information for a researcher. A document is any thing in writing a record, files or diaries, published or unpublished- which can be extracted and used in research. It is a very valuable source of information for a research. Documentation is the the proces process s of collec collectin ting g & extrac extractin ting g the docum document ents s which which are relevant to research.
RESEARCH DESIGN After After formu formulat lating ing the proble problem m the resear research ch design design has to be prepared. Preparation of research design involves selection of means of obtain obtaining ing infor informa matio tion, n, time time availa available ble for resear research ch and select selection ion of method of tabulation & presentation of data. The research of my project is descriptive study. I have obtained info inform rmat atio ion n by the the HOD HOD of the the HR Depa Depart rtm ment ent and and some some of the the employees of the organization & also from annual reports of company, newspapers, magazines and websites.
PROJECT PLANNING Project planning is the first step in actually conducting & directing a research project. It is one of the most important tasks of a researcher. Thi This s incl includ udes es form formul ulat atio ion n of the the rese resear arch ch obje object ctiv ives es & goal goals s and and determining ways of achieving them.
DATA COLLECTION Data collection is one of the most important aspects of research. For the the su succ cces ess s of any any proj projec ectt accu accura rate te data data is very very impo import rtan antt and and
28
necessary necessary.. The informat information ion collected collected through through research research methodol methodology ogy must be accurate and relevant. The data collection method can be classified into two methods:-
Primary Data
-
Secondary Data
-
Primary Data: Data Data collec collected ted by a resear research cher er is known known as prim primary ary data. It is collected by a person for his own use obtained from findings. This is consid considere ered d as first first hand hand infor informa matio tion. n. This This is that that data data which which is collec collected ted by us to meet meet our own speci specific fic purpose. purpose. The data data is collected by the means of questionnaire filled in by the employees at diff differ eren entt post posts s of Nagp Nagpur ur area area offi office ce.. This This meth method od of data data collection is very popular particularly particularly in big organizations. THE RESEARCH APPROACH: Survey Method THE RESEARCH INSTRUMENT : Questionnaire THE RESPONDENTS: RESPONDENTS: The employees of the organization.
-
Secondary Data: Secondary data means data that are already available ie, they refer to data which has already been collected and analyzed by some one else. This type of data information can also be used by the researcher for his use as second hand information sources through which secondary data can be collected. Secondary data may either be published data or unpublished unpublished data. Published data used here is from:i)
Magazines
ii)
Annual re reports of of th the co company
iii)
Newspapers etc.
The sources of unpublished data are diaries, letters, unpublished internal records made available by staff members etc.
29
Thus, the primary source of data collection was the interview and questionnaire methods. The secondary data was collected through magazines, annual reports of the company, internal records of the organization and through websites.
ANALYSIS OF DATA Once the collection of data is complete, it should be analyzed and processed through classification tabulation etc in accordance with the subject matter. A careful planning of the analytical framework should therefore be done by the researcher. Data analysis is carried out by arranging the data received by the employees in an excel sheet. This data is then converted into graphical forms. Pie charts have also been used for the tabulation and interpretation of data collected.
HYPOTHESIS TESTING After analyzing the data hypothesis testing is done. It will result in either accepting the hypothesis or rejecting it.
INTERPRETATION After After testin testing g the hypoth hypothesi esis s the the resear researche cherr comes comes out with with his conclusions. The explanation of theory can also be considered as interpretation.
QUESTIONNAIRE PREPARATION The basic requisite of any research study is the appropriate data which can be collected with the help of a schedule or a questionnaire. questionnaire. With the help of questionnaire it is easy to determine the satisfaction level of so many employees in the organization.
SAMPLING SIZE The sampling size on which the analysis is based is 72.
30
SAMPLING TECHNIQUES The sampling technique used for carrying out this study is RANDOM sampling technique.
PREP PREPAR ARAT ATIO ION N
OF
REP EPOR ORT T
AND AN D
PRE PRESEN SENTATI TATIO ON
OF
REPORT Finall Finally y the resear researche cherr has to prepar prepare e a final final repor reportt along along with with conclusion and suggestions.
PREPARATION OF A BIBLIOGRAPHY At the end of any research report a bibliography is generally added. This is the list of books, publications, periodicals, journals, reports, etc which are used by the researcher in connection with the study.
CHAPTER- 5 DATA ANALYSIS AND INTERPRETATION
31
Q. 1) How many facilities provided by the company to you?
25%
25% Canteen Housing Educatio Medical
25%
25%
Conclusion:- Basic facilities are provided to the employees in the form of above mentioned facilities.
Q.2) How many special facilities have you availed?
8%
2 to 5 30%
5 to 6 62%
6 and abov
Conclusion:- More than six special facilities are availed by 62% employees.
32
Q.3) How many facilities are you availing on routine basis?
15%
25% 60%
Conc Conclu lusi sion on::-
all all
the the
empl employ oyee ees s
avai availi ling ng
1 to 5
routine welfare facility
5 to 10
60% 60 % are are sayi saying ng that that
10 and above
they they are are avai availi ling ng 10 and above facilities on routin routine e basis basis rest rest 25 %
and
15%
saying
that they are availing 5 to 10 and 1 to 5 respectively.
Q.4) How many facilities are provided for education of children to employees?
Bus facility 35%
40%
School facility Education loa facility 25%
Conclusion:- This suggest employees are quit satisfied with the facilities provided to them and it also help in improving their morale.
33
Q.5) Are you getting wages as per basic minimum criteria allotted by government?
5% 20% Yes No No Suggestion 75%
Conclusion:- 75% of the employees are accepted that they are getting wages as per the basic minimum criteria criteria allotted by government.
Q.6) How much time it will take for sanctioning special welfare facilities?
10%
40%
1 week 2 to 3 wee 3 to 4 wee 50%
Conclusion:-Welfare Conclusion:-Welfare facility can those be sanctioned within a time period of 2 to 3 week making the progress. Quite easy for employees .
34
Q.7) Is there suitable ventilation and good environment in the work place?
15% Yes No
20% 65%
No Suggestion
Q.8) Is the work place regularly cleaned?
90 80 70 60 50 40 30 20 10 0
YES
NO
35
Q.9) How much are you satisfied by the procedure of availing routine welfare facilities?
5% 5% 30%
highly highly satisfi s atisfi satisfied partly satisfie not satisfied
60% Conclusion:- The 30% of the employees are highly satisfied, 60% are satisfied and rest of the employees is 5% partly satisfied and 5% are not satisfied.
Q.10) How much are you satisfied by the procedure of availing special welfare facilities?
4% 6% highly highly satisfie satisfi e satisfied
28% 62%
partly satisfie not satisfied
Conclusion:- 62% employees are highly satisfied, 28% are satisfied and rest of the employees are 6% partly satisfied and 4% are not satisfied.
36
Q.11) Kindly suggest suggest the methods of improvin improving g or adding adding special welfare facilities?
8%
17% No improveme early action should be take proper time should be take
75%
Q.12 Q.12)) Does Does welf welfar are e bene benefi fits ts prov provid ided ed by the the orga organi niza zati tion on play plays s as a motivational factor?
2%
highly agre 45%
53%
agree disagree
Conclusion:- 53% employees are highly agree that the welfare benefits provided by the organization plays a motivational factor.
37
Q.13) Do you get medical reimbursement reimbursement on time?
yes and with f reimburseme
15%
yes but with reduced reimburseme
2% 53%
No
30% Not applicabl Conclusion:- 53% employees agree that they gets full medical reimbursement.
Q.14) Briefly explain the procedure of availing routine welfare facilities in points?
5% 25%
making appli,submit pr n imme sanc only application is required just just an approac approa c
70%
Conclusion:- 5% employees says that just an approach is required to avail the routine welfare facility while 25% employees says that to make the
38
application submit the proof and the 70% employees says that only application is required .
Q.15) Briefly explain the procedure availing the special welfare facilities in points?
lengthy proces
20%
not availed
5%
75%
apply take approval n sho proof
Conclusion:- 5% of the employees of organization says that they had not availed any special welfare facility 75% says that the procedure is apply the approval and show proof and the other 20% says that the procedure is too lengthy process.
39
CHAPTER-6 OBSERVATION AND CONCLUSION The employees of the organization are found to be satisfied with the facilities
provided to them by the company.
They still want more focus on family welfare. They want that the time period for -
sanctioning special welfare facility should be reduced.
More More than than 70% of of the emplo employee yees s agree agree that that the the welfar welfare e facili facilitie ties s are provid provided ed to them them and they they are are availi availing ng specia speciall welfar welfare e facili facilitie ties s according to their need.
-
A neat, neat, clean clean and and peacef peaceful ul envir environm onment ent of of the organ organiza izatio tion n helps helps in maintaining satisfaction and enthusiasm to perform work among the employees.
-
The emp employ loyees ees of of the Nagpu Nagpurr Area Area Office Office of of WCL are are highl highly y satisf satisfied ied with the routine welfare facilities which they are availing on a regular basis.
-
The The rout routin ine e welf welfar are e faci facili liti ties es are are avai availe led d by each each empl employ oyee ee in the organization by simply filling an application, without any proof and the time required is also nominal.
-
The time time requi require red d for sanct sanction ioning ing the the special special welf welfare are facil faciliti ities es is 2-3 week.
-
The The proc proces ess s of avail availin ing g spec specia iall welf welfar are e faci facili lity ty is very lengt lengthy hy and hence it can be availed by following simple process.
40
CHAPTER- 7 SUGGESTIONS AND LIMITATIONS
SUGGESTIONS 1) Sanctioning time of special special welfare welfare facility facility should should be reduced. 2) New facili facilitie ties s shoul should d be added added to the existi existing ng ones by early early action action taken by management. 3) Med Medica ical
reim eimburs bursem emen entt
shoul hould d
als also
be
contin ntinue ued d
after fter
the
retirement.
LIMITATIONS 1) The study does not cover the entire entire work for for as sample sample size is 72. 2) The The study study is based on a partic particula ularr class of employee employees s i.e. Officer, Officer, clerk etc. 3) The result result depends depends on the answers received received from from respondent respondent which which may be biased.
41
BIBLIOGRAPHY
Sr.No 1 2
Authors V.S.P.Rao K.Ashwathappa
Year
Title
2000
Human
1997
Resource Human Resource and
3
Company Magazines
-
City of
Publisher
publication New Delhi
Excel Books
New De Delhi
Tata Mc Mc Gr Graw-
Personal
Hill Publishing
Management Khanan Bharti
Co. Ltd. WCL Coal
Pragati
Nagpur
Estate, Civil Lines, Nagpur
Annual Reports of Organization Internal Records of Organization Websites:- www.westerncoal.nic.in www.coalindia.nic.in
42
QUESTIONNAIRE PLEASE TICK 1) How many many faciliti facilities es provided provided by by the company company to you? you? Canteen
Housing
Education
Medical
2) How many many special special facilit facilities ies have have you availed? availed? 2 to 5
5 to 6
6 and above
3) How many many facilities facilities are are you availing availing on routine routine basis? basis? 1 to 5
5 to 10
10 and above
4) How many many facilities facilities are provided provided for educat education ion of children children to employees? Bus Facilities School Facilities Educational Educational loan facilities
5) Are you getting getting wages wages as per basic minimum minimum criter criteria ia allotted allotted by Government? Yes
No
No Suggestions
6) How much much time it will take for sanctioning special welfare welfare facility? facility? 1-2 week
2-3 week
3-4 week
7) Is there suitable ventilation and good environment in the work place? Yes
No
No Suggestions
43
8) Is the the work work place place regular regularly ly cleaned cleaned? ? Yes
No
9) How much much are you satisfie satisfied d by the procedur procedure e of availing availing routine routine welfare facilities? Highly satisfied Satisfied Partly satisfied Not satisfied 10) How much are you satisfied by the procedure of availing Special welfare facilities? Highly satisfied Satisfied Partly satisfied Not satisfied
11)Kindly suggest the methods of improving or adding special Welfare facilities? No improvement improvement Early action should be taken Proper time should be taken
12) Does welfare benefits provided by the organization plays as a Motivational factor? Highly agree Agree Do not agree
13) Do you get medical reimbursement reimbursement on time? Yes and with full reimbursement
44
Yes but with reduced reimbursement No reimbursement reimbursement Not applicable 14) Briefly explain the procedure of availing routine welfare facilities in points. Making an application, submit proof and immediate sanction. Only application is required. Just an approach. 15) Briefly explain the procedure availing the special welfare facilities in points. Lengthy process Not availed Apply take approval and show proof.
16) Your comment and suggestion ……………………………………………………… ………………………………………………………
45
