project report on credit flow in co operative society

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ccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccccc Shiva Credit Co-operative Society Limited

This project report entitled the credit facilities in Shiva Credit Co -

operative Society, Honnali. This has been brought out to know the customer¶s or member¶s opinion about the credit facilities provided by the society. This project is also prepared to kno w the performance of the society.

In the beginning of human existence, needs were simple and every individual produced all that was necessary to sustain life, he provided his own food of animal flesh and vegetable; prepared his own clothing and found his own shelter.

After this state, barter system came into existence. Barter system means trade with exchange of goods, with the absence of money. At this stage the concept of dependency emerged in the routine life of the human beings. And their dependenc y demanded co-operation that is how cooperation was born.

In course of time, people settled down in different occupations, and with specialization, exchange of goods became wider. And the money was introduced in trading, which was widely accepted for payment. As money started getting importance. Co-operation was going hand in hand with it.

So, co-operation is an important thing, which plays an important role in all for goods and services and in settlement of debts. Money is given and received without reference to the standing of the person who offers it in payment. c Sahyadri Arts & Commerce College

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According to D.H. Robertson ³Money is any thing which is widely accepted in payment for goods or in discharge of other kinds of business obligations´. This is the way that money got extends into the cooperation.

Æ The follows are the important objection: 1.c To make detailed study of flow of credit provided by the co operative society. 2.c Effective utilization of service by the members. 3.c To study the problem connected with the credit facilities provided by the society. 4.c To study establishment, growth and progress of service provided by the society. 5.c To know the general opinion of the customers about the society. 6.c To express our own opinion about the society¶s developing, services to attract and hold the customers. 7.c Togo into their depth about the problem faced connected with the credit facilities provided.

u ³Shiva credit co-operative society´ is located in Nyamathi road in Honnale. Is selected and their information about the opinion towards the society¶s functioning are collected.

The project report aimed at giving analysis on credit facilities in general and analysis of society from customer or members point of view as the society this co-operative society is established in. c Sahyadri Arts & Commerce College

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S The data is collected for the preparation of this project report includes both primary and secondary data. The primary data is that the secretary of the society. Directors of the society and the society ¶s staff is personally interviews to collect information about the credit facilities provided by the society to the study.

Secondary data has been collected throng survey the survey was conducted; questionnaire was prepared and passed to the selected customers which reveal the customer idea about the society.

ñc% 1.c e can get a clear idea about the credit facilities provided by the society. 2.c The report is helpful in knowing about the customers wants about the society¶s service. 3.c The study given us to know the performance and growth of the society. 4.c By preparing this project report the study helps us in coming to our own conclusion about the society¶s and to write our own suggestion for its improvement.

ñcÔ There are some limitations in doing project report, they are as follows: 1.c Here we cannot contact all type of customers. 2.c Some customers will not give correct opinion about the survey. c Sahyadri Arts & Commerce College

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3.c Accuracy of this project report is limited because of factors like limitation of time.

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p u p S Co-operation means working together to accomplish the common goal through cooperative principles.

Co-operation is much older than the mankind. Formation of social groups in outcome of reflective co-operation, while the life of the ants, bees, wincer, etc, provides the best examples of initiative co-operation, Right from the hunting age upto the present ager the progress and development of human being in all spheres, social, economics, religions and political is marked by a sense of thinking working together. In india throughout the ages of people and the communities worked together on an informal co-operate basis with regard to their religions, social, economic and cultural life.

The word ³Co-operation´ is derived from the latin word ³Co operari´ mean to µto work¶. In other words co-operation means to work together to achieve common purpose. Co -operation promoter voluntarily association of individual having common needs to combine towa rds the achievements of common economic needs. If is recognized as a sector of business enterprise quite distinct from public sector or private sector.

Co-operation has been defined by different authorities in different ways. Some definitions are as follows:


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A.cAccording to C.R. Fay: From socio-economic point of view describes ³Co-operation is an association for the purpose of joint trading, organizing, among the weak and conducts always in an unselfish spirit, on such term that all who are prepared to assume the duties of members proposition to the degree in which they make use of their association´. B.cAccording to Mr. Talmaki, he defined it as ³An association of the weak, who gather together for common economic need and try to, if themselves and others out of weakness into strength through business organization conducted for the common benefit of all who join it´. C.c According to professor Lambert observes. ³Co-operation as an enterprise formed directed an association of uses, applying within itself the rules of democracy and directly intended to serve both its own members and community as whole´? D.cAccording to Mr. Calvert Definer. ³It is a form of organization where in the person voluntarily associated together as human being on a basis of equality for the promotion of economic interest of themselves´. E.c According to Dr. K.N. Katju, ³Co-operation is self help as well as mutual help. It is a joint association an enterprise of those who are not financially strong and are enable to stand on their own legs, and therefore come together not with a view to get profit but overcome disability arising out of want of adequate financial responses and thus better their economic condition´.


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p S The co-operatives are the preferred instruments of socio-economic development. Their contribution to the national economy of the country is very significant.

In the wake of declining role of public sector and

various limitations of private sectors, relevance of co-operatives is achieving greater heights. In the emerging environment of capitalistic form of society for their socio-economic development. Government is also committee to provide po licy support for the development of co operative sector in the country.

It is an acknowledging fact that the idea of co-operation was popularized in this country through the state initiative and direction. Mr. Nicholson who was deputed to his report provided the basis for the government to stall the co-operative movement at the turn of the cultivations from the crushing burden of indebtedness and to faster thrift among the masses.

Initially, the government include local will do and highly respected people to organize co-operatives in their area. The honorary organizers who received support from local officers. The co-operative society¶s acts were passed in 1904 and 1912, to provide the necessary, legislative from the

functioning

of

co-operative

instructions.

The

co-operative

departments were setup to regulate the working of societies through the expected to be a government office different from the rest, the friend, philosophers and guide to the movements.


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Gradually, the movement started diversifying its activities and vertically integrated structure come in the field of co -operative banking, marketing, small scale industries, consumer activities etc.

In 1919 co-operative was removed from the central list and made a provincial (State) subject under the federal constitution. Vigorous efforts were made by the govt. during the great depression period of the thirties to save the movement. During the IInd world war, also the Indian co operative movement experienced URS and down till independence. The co-operative in india has recorded by the tardy growth, inspite of the morale and material support provided by the government.

According to co-operative commutes, this was due to the ³«..faire polias´. Persuade by the government. Thus, tile down of independ ence the Indian co-operative movement had come to be described has not a movement but only a government policy, observed that Indian cultivator were provided by many lenders, thus tow above mentioned report is called upon the state to initiate move vigorou s & propose full measurer to revitalize the entire movement. Almost by the same time, national economic plan (IInd 5 years plan) was launched, in which, the recommendations of this committee were fully incorporated.

The policy adopted immediately therefo re, did not encourage¶ a radial re-organization of the structure but aimed at creating new condition in which co-operatives could function more effectively for the benefits of the weak and meet the opposition of the listed interests. According the state become a major posture in the share capital of co-operatives at all needs is credit processing, marketing, consumers activities etc the c Sahyadri Arts & Commerce College

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government has provided aid and assistance to the co -operative societies in india in the following manner. 1.c State¶s partnership in the share capital of co-operative societies. 2.c Loan to societies 3.c Subsides and grants 4.c Guarantees 5.c Contribution to risk fund 6.c Tax concessions 7.c Legal concessions and sanctions 8.c Training and education 9.c Help to reserve bank and other banking organization. 10.cSupply of government officer on deputation.

In addition to this, researcher and surveys are conducted for the benefits of co-operative and plans and programs are formulated for the state. Co-operative department.

During all these years of co-operative development a paternalistic attitude has been adopted by the state, towards the co -operative it threatens to become more pronounced, mostly under pressure of need of government¶s sponsorship for expeditions development and for removal of poverty and backwardness the constitution of india has provided guidance for the state in such away that it can take a positive attitude for the development of co-operative sector.


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p S A co-operative organization [also referred to as a co -op] is a form of business ownership that consists of a group of people who have joined together to perform a business function more efficiently than each individual could do alone. The purpose of a co -operative organization is not to make a profit for itself. But to improve each member¶s situation.

However, members of certain types of co-operative organization do make a profit by selling their product and / or service to customers who are not co-operative organization members.

The internal labour organization definer a co-operative as ³an association of persons, usually of limited, means, who have voluntarily joined together to achieve a common economic and together the formation of a democratically controlled business organizat ion making equitable contribution to the capital required and accepting a fair share of risks and benefits of the undertaking´.

According to Prof. Poul Lambert, a leading authority on co operation state. ³A co-operative society is an enterprises formed a nd directed by an association of users, applying within itself the sales of democracy and directly intended to serve both its own members and the community as whole?


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6 6 1)c Voluntary Association: ³A co-operative society is a voluntary of persons not of capital´. Any of person irrespective of sex, creed, caste, etc can join the society of his wish and he can leave it at any time after giving the notice to societ y. hile leaving he has to withdraw his amount and he it not suppose to transfer the amount on other persons. 2)c Source of finance: The capital of co -operative society is raised from the members by way of share capital since co -operatives are organized by relatively weaker section of society, the share capital is limited. 3)c Control and Management: Democracy is the Keynote of the management of the co-operative society since most of these societies operates on a local scale, the meetings of the member are generally well attended. Al time of meetings the members select the managing committee and lay down the policy which it must follow to promote their common interest, each member, what ever be his state in society, has one vote and hence an equal rights to participate in the management of society. Members cannot vote by proxy. Beside the organization the organization and control of a co-operative society may be carried on by 2 member working in different capacity and outsiders may be employed only when the society grows too large. 4)c Service motive: A co-operative society is organized primarily with the object of rendering maximum service to its members in certain field. It doesn¶t aim at the cost of its members for it is formed basically for providing certain essential facilities to members. This c Sahyadri Arts & Commerce College

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doesnot mean that a co-operative society will have work for profit. It is quite usual for society to earn profit by extending their service to max-members. 5)c Disposal of surplus: It is usual for commercial concern to distribut e profits among the owners in the ration of their capital distribution or in agreed ration. A co-operative society differs from trading co. in this respect. Under the co-operative form of ownership and organization, surplus arising of a year working is given to the members not directly or divided on share held by each of them. But in the form of a bonus which need not be proportionate to their respective capital contribution. 6)c Fixed return on capitals: The fixed or limited return on capital subscribed to the society must be paid out of the surplus to the members. ³Making payment of fixed interest or paid up capital definitely a first charge on the trading surplus, of all those who joined the society a solid reason for leaving their savings in deposits with it´. 7)c State control and co-operative status: Although voluntary in their basic character the co-operative society are subject to considerable state control and supervision. In india the co-operative society act as the case may.

Co-operatives may be formed basically in any work of life. Some of them concern themselves with the moral and social uplift of a decreased or weak section of the society. hite quite many of them combine some business activities with service to their members. Since business are being consider here as a force of business organization only c Sahyadri Arts & Commerce College

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there societies which are concern with business purpose need on introduction here the principal types of co-operatives are as enumerated below; 1.c Consumers co-operative society. 2.c Producers co-operative society. 3.c Marketing co-operative society. 4.c Housing co-operative society. 5.c Co-operative society credit societies,. 6.c Co-operative society forming societies.

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These societies are formed by the ordinary people for obtaining their day-to-day requirements of goods at cheaper prices. For this purpose, consumers co-operative stores are recognized by such societies these societies make their purchase in balk form wholesales at wholesale rates and sell the goods to member at market price. The difference is presented by the surplus which is distributed among the purchasing members in the form of ««.on purchases. This is the oldest form of co-operative organization.

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It is also called as industrial co-operatives societies are voluntary association of small producers formed with the object of eliminating the capitalist form the system of industrial production. Some timers consumer¶s societies may join hands with the association or producers. In such a case the firm ³co-operative societies´ is used for societies of this type. These societies produce goods for meeting the requirements of the consumers, sometimes thus production may be disposed of to c Sahyadri Arts & Commerce College

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outsiders at a profit being, distributed among the producers after marketing agreed percentage for welfare and general purpose.

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The marketing co-operative society or the co-operative sales societies are voluntary association of independent producers organized for the purpose of arranging for the sale of their output. As the central sale agency for a member of producers a marketing co -operative quite after performs such important function of marketing as, proce ssing and grading of the produce delivered by the individual producers. According to their contribution to the pool. Societies of these kinds are particularly useful for agriculture, small producers and artesians.

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Housing co-operatives are the association of persons who are interested either in recurring dealership of a hours or obtaining accommodation at fair and reasonable rent such societies are formed in urban areas. Mostly intending, builders of hours join together to form co-operatives of this kind. Through, there societies they can secure not merely financial assistance but also the economics of purchase of building materials in bulk the membership of such a society may be thrown open to all those who are already to deposit money in the society for interest. Each member has to buy atleast one share and the liability is generally limited to his contribution.

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The co-operatives credit societies are voluntary associated of the people with moderate means for med with the object of extending short c Sahyadri Arts & Commerce College

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term financial accommodation to them and developing the habit of thrift among them the funds of these societies consists if share capital contributed by the members the liabilities of the members are in generally unlimited this helps the society in rising funds from outsiders and ensure that every members shows keen interest in the working of the society in granting loans the society may show consideration for the poor people who apply for smalls loans. Besides loans may generally be granted only for productive purpose the society may or may not ask for security of immovable property while making loans, the rate of interest charged in borrowing members is kept as low as possible.

p A.cAgriculture Credit Society: They generally confi its activities to a particular village. B.c Non-agriculture credit society: These societies are meant to provide bank accommodation to the members and may be formed by a small artisans in towns and try office clerks mill workers etc in cities.

Æ The primary co-operative credit society is suppo sed to be an ³Association of borrowers and non-borrowers who, residing in a locality know each other and take interest in one another´. Primary agriculture co-operative society can be started in a village by ten or more members. Membership of the society is opened to any person in the locality provided his membership is approved by the fel low members. hile c Sahyadri Arts & Commerce College

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admitting a new persons his character (regardless or caste and creed) is taken into account this is supposed to faster the spirit of co-operation and mutual help among members. Area of preparation of p rimary agriculture society is supposed to be restricted to compact area preferable a village, or a group of small village where every persons knows a practically every other person of locality, the idea behind this is to facilities granting of loan to really needy person and effective spec ification of the use of loan given.

The primary agriculture co-operative society is the basic unit of the co-operative credit organization. This is because it is on the foundation of basic unite established at the village level that the entire foundatio n of cooperative credit structure is erected and II ndly because, It is the primary co-operative credit structure is erected which comes in direct contact with the agriculturist giving them loan and collecting repayment of loans from them.

In case of primary credit co-operative society members contribute to share capital, each members is required to purchase a minimum number of shares. It is also laid down that no member would hold share beyond a maximum nor of shares pres gribed & each member has only one vote for the purchase of electing official to various post in society, irrespective number of shares the member holds. Thus is meant to ensure democratic management. And control of primary society. These shares are also exempted from attached by court of any dues in civil suit or in insolvency proceedings the liability of members is unlimited.


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As regards, administrated of primary co-operative credit societies, there is general body consisting of members of society. General body elects annually the president or chairman, secretary and other members of management who all work in honorary capacity. Generally the accountant is a paid employee of the society.


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p uP pÆ S up S Man is a social animal, he always live together with others. He need groups. He cannot be left in isolation. Human being work together thinks together and lives together the entire human society is based on mutual understanding and co -operation.

As you know that India as a vast country. It is a country of villages more than 70% of the people live in villages. In villages people of generally uneducated and they don¶t have any idea of the outside world. Every family in village is dependent on agriculture. Agriculture is their main occupation and through which they have to satisfy their basic needs like food clothing and shelter.

Since during olden days the small formers or the peasants of India are suffering from many problems. The main problem to them is food, clothing and shelter. They all depend on agriculture to satisfy all these needs. Agriculture in India is depend on ³Monsoon´ which is uncertain and which is playing with lives of our frames and peasant. hen monsoon use to fail the crops will be washed away with the floods. Thus formers and peasant were played by the monsoon. During the failure of monsoon former and peasant used to suffer a lot. They felt difficulty even to satisfy their basic needs. At this time the former or the peasant used to go to ³ZAMINDARS´ or ³LANDLORDS´ to ask for help the zamindars and landlords are god to them. They are to grant the former loan at a very high rate of interest after pleading the lands f rom the formers. As the peasant and formers had only way, they used to agree the conditions of c Sahyadri Arts & Commerce College

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zamindars. After granting loans zamindars used to give them strict instruction that if the formers fail to repairs the loan back either the zamindar will take over the land or former has to work free of cost at the land or house of zamindar.

So farmers wants themselves to make free from the clutches of zamindars. During this time the theory of co-operation was introduced all over the country. A person called ³Mr.Nicholson´ who was deputed to recommend measure to cultivate the suffering of farmers. In they year 1898, he recommended institution of co-operation to bring people together to help themselves then the formers felt that they should also make a co-operation, they should also work for each other then farmers and peasants with some ideas and common interest joined themselves by making a group of them and contributing some amount into the co operative society for each other then the farmers and peasant with so me ideas and common interest joined themselves by making a group of them and contributing some amount into the co -operative society for the welfare of themselves. They were aware of advantages of co-operation the use of utilize of the accumulated funds for the purpose of getting loans at a very low interest when compared to landlords and without pleading anything or with pleadging some thing they also formed the formers co-operative society in which all formers of village used to accumulate the crops and they used to sell them to the market and share profits and losses with in themselves. By the introduction of co -operation of farmers and peasants are now fee from clutches of the landlords and they are loving a happy and comfortable life they have realized t hat ³Unity is best policy´.


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Not only to the formers even to the middle and high class people realize the need of co-operative society. It is helpful all aspects like industries, banking, clubs etc it is very useful to every persons or individual either he may be an industrialist a professional or a businessman people of every class in modern days are farming their own group or societies with the help of principles of co-operation by making their and others dreams come true.

Many SSI are suffering from t he competition of large scale and other SSI. But now after knowing the principles the medium and LSI, by making organization or co-operations of them they all work together for achievements of their common goods, not only SSI but also medium and LSI also can compete with other companies or with more bigger companies or with international companies by making their co -operative they decided terms like price, quantity etc. and they all put their g athered efforts to compete with other bigger or international co mpanies, with no difficulty.

Even a common man can over come his problems by joining himself or by becoming a members of any co-operative societies. Common man can enjoy his life and he can overcome problems and modern man has to utilize his opportunitie s by joining into the cooperative he can get any types of help from the co -operative.

Thus co-operative societies play an important vital role in changing or giving an ³AID TO THE LIFE OF COMMON PEOPLE´.


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p ug uppÆÆuÆpÔ ÆuÔ A)cA Profile B)cSource of Fund C)cLending of the Society D)cManagement of the Society E)cProgress of the Society


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u The ³SHIVA CREDIT CO-OPERATIVE SOCIETY´ is a cooperative society, which is registered under ³KARNATAKA STATE CO-OPERATIVE SOCIETY ACT of 1959 column-4´, established on 31.07.2000 has completed its useful of a 9 years in Honnali.

Before 2000 in Honnali, there were only two or three co-operative societies which were also not concentrated on giving credit facilities (credit flow) and financial aid to the people. In such a situation, a few leaders of community firmly decided to establ ish a co-operative society by keeping aside their own personal work. Some of the persons who initiated for the establishment of society were: 1.c M.G.Virappa gowda 2.c T.Shankarappa 3.c D.G.Shanthanagowda 4.c D.Thirthalingappa 5.c H.Haleshappa 6.c M.Siddappa 7.c K.V.Manohar 8.c A.G.Chandrashekar 9.c K.G.Someshekarappa 10.cH.P.Rajashekar 11.cK.S.Hiremane Naik 12.cT.G.Sowbaghya

And other important persons who went to many nouses in public and made people to join the society and collected Rs.100/ - for each c Sahyadri Arts & Commerce College

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share of the society and on ³31 st July 2000´ the society was retgistered under the name ³SHIVA CREDIT CO-OPERATIVE SOCIETY LIMITED´

In the initial stage itself, the Shiva Credit Co-Operative Society has collected the share amount of Rs.4,00,000 at R s. 100/- per each share and Rs.1,58,65,856/- as deposit money and it had given a loan Rs.64,73,254 to its members. Total transaction was Rs.5,29,99,834. The first year the society gave 7% profit to their members on their members. A significant feature of t his society is that it has gained profit, which is this area no other society has achivied in its very first year. Due to the efforts of the elders, the society earned tood profit. Form 2000-01 to 2003-04 the Shiva Credit Co-operative Society was functioning in the premises of ³TAPCS COMPLEX´ opp. Vetornory hospital Honnali´

From 2003-04, this Society purchased its own building where it is presently located at the cost of Rs.3,38,360.

The Shiva Credit Co-Operative Society developed day by day because of our bribe¶s sincere and impartial service. It conducted the ³Annual

General body

Meeting´

on

22.09.2001 under the

presidentship of shree ³A.G.Chandrashekar´. In that year, there were 2900 members. Rs.3,49,000/- was share capital, and it has collected the deposit amount of Rs.19,72,900/ - It has provided loan of Rs.1,25,000 for the improvement of the members business and


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50,66,255 for self loans. The total transaction of the society was Rs.29,99,834/- the society has not made any loss in this year. In 22.09.2002 it conducted its 2 nd annual general body meeting and the members were discussed about the incomes and expenditures profits and losses and the budget and loans and advances during their year its total transactrion was Rs.5,42,70,995 and during this y ear competerisation of transaction was adopted. And in the year 2003 -04 it conducted 4 th Annual General Body meeting at 23.08.2004 at ³GURU BHAVAN HONNALI´ during this year it collected Rs.86,000 share amount from the public and Rs.2,40,41,702 deposits and gave Rs.81,48,476 loan various types of loans to its members as well as to the public of the Honnali. The presidentship during the year was ³D.Thirthalingappa´ .

At 2004-05 with the presidentship of ³Shree d.Thirthalingappa´ the society celebrated its ³Silver Jublee´ (General Meeting) at 22-09-2005 at the venue ³GuruBavan´ Honnali. In that financial year there were 234 members joined to this society and totally 3558 members transacting with the society during that year 1,53,000 share capital was collected from members at the end of the financial year Rs.44,73,000 share capital was collected upto Rs.133 lakhs of different schemes of deposits were held in this society and society attained 7.71 lakhs of profit during the year. At the same time society intr oduced ³SAFE LOCKER SYSTEM´ to the members and customers and it had made Rs.8,56,21,851 of total transaction and the total dividend was given at the rate of 6% to its members.


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In the year 2006-07 it celebrated ³Golden Jubilee´ under the presidentship of Sri Haleshappa at 27.09.2007 this year the Shiva Credit co-operative society collected share capital of Rs.2,13,000 from members and at the end of financial year Rs.46,22,000 lakhs share capital was contributed. There were 67 members joined the society and 86 members got retirement totally at the year end there were 3451 member were transacting with the co-operative society.

During the same year It introduced new type of deposit ³SHIVA DASHAMANOTHSAVA´ (with 12% annual interest) which is activated from 30.10.2007 and finally Rs.147 lakhs of deposits were made from its members and the society has invested Rs.21.41 lakhs in various banks and totally it attained 13crores of annually transaction and Rs.8,86,570 of profit and distributed dividend at 7.5% to its members during that year i.e 2006-07 for the great achievement of the society,

³THE

INDIAN

ORGANISATION

FOR

BUSINESS

RESEARCH AND DEVELOPMENT´ NE DELHI selected ³Shiva credit co-operative society´ and gave an award ³ at 28.08.2007.

In the year 2007-08 there were 98 members joined and 22 members were retired and it collected Rs.48.47 lakhs of share capital and 3,25,000 from members and the total membership goes 3508 and during the year total deposit was Rs.194 lakhs and it has increased during year Rs.47 lakhs compared to previous year and society gave Rs.188.74 lakhs of various loans to its member and public totally if attained Rs.14crores of Annual transaction and earned Rs.9,15017/ - of net profit and distributed dividend rate at 9% to its members and it c Sahyadri Arts & Commerce College

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invested 31.20 lakhs in various banks its increased 10lakhs from previous years.

In

the

year

2008-09

with

the

presidentship

of

shree

N.G.Shikantappa celebrated ³Silver Jubilee´ and conducted ³Annual General body meeting´ at the venue ³Shree Tharala Balu Samudaya Bavana´ Gollarahalli, Honnali on 14.09.2009.

On this occasion ³A New Branch of Shiva Credit co -operative society´ established on 23.08.09 at SURAHONNE´. And that time it collected Rs.4,10,000 share capital from members and total share capital collected at the end of year is Rs.51,75 lakhs. The members which newly joined are 107 and 58 members were retired and the total membership came to 355 and the deposits increases by Rs.7 lakhs and it is 195.94 and totally it transacted annually Rs.14crores and earned 11,32,187/- net profit and distributed profit at 12% to its members and at this year.

³The Economic Growth Society of India´ New Delhi gave an award ³Rashtriya Nirmana Rathna´ for the achievement of the ³ Shiva credit co-operative society´ on 28 december 2008.

If we study the above figure, it is very clear that year by year, the society has gained more and more profit and had economic progress. The society is helpful in the community not only in the Honna li but in the various region society stands as on ideal model for private upcoming community in the society.


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6 The main source of fund of this society is share capital collected from share holders which is limited to Rs.50crores and with 4500 members Acceptance of deposits from members. Its own funds which are created out of profits and borrowing from district central co -operative banks in case of need. The Society collects surplus money from the members as deposits for the safety of the public, money collected are preserved by banks and interest at a certain rate is given on the amount of deposits, the deposits are beneficiary because they get a certain rate of interest on deposits, besides the safely of their amount on the other hand, t he society can earn some money on the amount collected in the form of deposits. To suit the various requirements of the depositors the society has introduced different schemes. They are as follows: 1.c Savings Deposits 2.c Current Accounts 3.c Fixed deposits 4.c Recurring deposits 5.c Shiva Yojana Nidhi 6.c Pigmi deposits. The Society has collected different types of deposits form 2004 -05 to 2009 are as follows.

Sl.

Types of Deposit

No 1

Savings Deposits

2004-05 amt

2005-06 amt

2006-07 amt

2007-08 amt

2008-09 amt

in lakhs (Rs)

in lakhs (Rs)

in lakhs (Rs)

in lakhs (Rs)

in lakhs (Rs)

266.83

290.98

396.85

433.64

386.94


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2

Current Accounts

12.96

15.84

45.65

42.69

14.24

3

Fixed Deposits

18.98

10.48

27.16

37.90

25.18

4

Recurring Deposits

1.11

1.12

1.96

1.80

1.31

5

Shiva Yojana Nidhi

10.85

11.89

6.46

2.74

2.32

6

Pigmi Deposits

55.44

71.82

86.78

97.10

128.74

Total

366.17

402.13

564.86

614.87

558.73

From the above table we can conclude that from 2004 -05 to 200506 the total deposit has been increased of 35.96 lakhs and from 2005 -06 to 2006-07. The total deposit increased to 162.73 lakhs and the year 2006-07 to 2007-08. The deposits were increased to 50.01 as compared to previous year the deposit collected got steady growth. In the year 2007 -08 to 2008-09 the deposits got decreases. It has been came down to 56.14 lakhs.

P ! Year

Deposits (Rs)

2005

366.17

2006

402.13

2007

564.86

2008

614.87

2009

558.73


c


p %

9

9

9

9

Ô Important types of loans provided to its members are as follows on members own responsibility it provides Rs.2000/- without interest for the loan amount exceeding Rs.1000/ -, It provides loan upto Rs.5000/- at 10% rate of interest.

For members, who donot have permanent properly it provides loan amounting to Rs.30000/- on boil of other financial persons. For members who have permanent properly, it provides loan upto Rs.80,000/ - at 12% rate of interest for both.

Loan is also given on the surely of the members house property amounting upto Rs.10,00,000/- the rate of interest charged is 15%.


c


Society provides loan for constructing Building and housing loans/ expansion/ purchase upto Rs.15,00,000 the rate of interest charged is 13%.

Society provides loan on the surely of land of the members amounting upto Rs.10,00,000/ - the rate of interest charged is 15% and can repay the loan amount in 100 equal monthly installment.

The society provides the loan on the surely of gold ornaments for a maximum amount of Rs.1,00,000/- the loan is given on the basis of 65% of the appraises value of the gold. The rate of interest charged is 11% the amount should be repaid within 6 months on daily basic.

Vehicle loan is provided by the society on the surely of vehicles, for 2 wheelers and 3 wheelers the loan amount will be 80% of the on the road value and 4 wheelers the loan amount will be 75% of the on the road value with 13% rate of interest for both repayable in 40 and 60 installment respectively.

The society gives loan on the surely of fixed assets upto Rs.10,00,000 with a rate interest of 13% and it gives loan on surely of salary of its staff the interest rate is 15% and it provides loan to its member on the basic of deposits at 12% interest.

Loan is also given on the surely of national saving certificates (NSC) and KVD. This loan is goven on 70% of the face value of the NSC at 13% interest repayable with in the due date of NSC & KVD. c Sahyadri Arts & Commerce College

c


Loan is also given to improve the members business the minimum amount of loan is Rs.50,000/- and maximum limit is Rs.3,00,000/- with interest of 15%.

Year

Loan amount (in Rs. in lakhs)

2005

107.60

2006

157.67

2007

188.16

2008

188.74

2009

198.30

g

9


c


From the above table, we come to know the total lending of the society from 2005 to 2009. As the loans and advances given are increasing year by year upto 19.8 crores this shows the improvement and lending capacity of the society.

S The management of the society is democratic and honorary. It is based on the principle that ³One member, one vote´ the management is entrusted to two bodies.

A.cA General committee consisting of all members, and B.cA managing committee of a members, chosen from among the members of the general committee at its general meeting the general body is ultimate authority on all matters concerning the society. A president and wise president are elected. The secretary carries on the executive work of the socie ty subject to the control of the president.

The managing committee is responsible for the routine and executive business of the society. If admits new members, recovers arrears due from members, recover arrears due from members and exercises supervision over them, disposes of the loan application ra ises for the society and inspects the accounts maintained by the secretary.


c


% N.G.Shreekantappa

President

T.S.Sunandamma

ise-president

M.G.Virappagowdru

Director

D.Thirthalingappa

Director

H.Haleshappa

Director

T.Shankarappa

Director

G.P.Ramappa

Director

Dr.H.H.S.Rudresh

Director

D.Chandrappa

Director

B.Siddappa

Director

S.N.Gopalnaik

Director

6 "

Particulars

Rs. in lakhs

Share capital

51.75

Reserve fund

39.02

Deposits

194.94

Advances

198.30

Net profit

11.32

Dividend

10


c


6 g

Particulars

2005

2006

2007

2008

2009

Share capital

44.73

45.49

46.22

48.87

51.75

Reserve fund

8.18

12.00

28.30

33.58

39.02

Deposits

133.00

142.00

147.00

194.00

195.94

Advances

107.60

157.67

188.16

188.64

198.30

Members

3558

3455

3451

3508

3557

Net profits

7.71

7.82

8.86

9.15

11.32

Dividends

6

7

7.5

9

10

Investment in

39.13

27.71

21.41

31.20

30.00

banks

From the above table we can say that from the year 2005 to 2009 every item has increased except number of members; it got decreased from 2005 to 2008 and again it increased to 3557 and investments in other banks also decreased and also fluctuated in 2008 and 2009, it increased at the last two years.


c


c c

c

c c

c

c

c

c c c

c


c



c



c


p u# 6ÔÆÆ6p" uppÆ ÆuÆp$ ÆuÔ A.cMeaning of Credit B.cClassification of Credit C.cCredit facilities or loan to member D.cProcedure of providing loan by society E.c Types of credit provided by the society


c


6 p S p ³Credit means good opinion founded on the belief in person¶s ³Veracity, integrity, ability and virtue´. Credit refers to the confidence in person¶s willingness and ability to pay. A person¶s credit depends on three C¶s-Character, Capacity and Capital. It is a combination of all these qualities, which go to make a man¶s credit. He must be honest and fair in his dealings with others; he must also have capacity for making his business a success; and he must be a man of substance. Credit is thus an attribute of the borrower.

The word ³Credit´ has been derived from the Latin word ³Credo´ meaning ³I believe´. Credo, however is a combination of the Sanskrit word, meaning ³Trust´ and the Latin word ³do´ meaning ³I Place´ ñc According to ingfield streford, credit is ³nothing more or less than faith and faith no less on the stock exchange than before the alter, is the substance of things hoped for, the evidence of things not seen´. ñc According to illiam Stanley Jevons,

credit is ³nothing but the

deferring of payment´. ñc According to Cole, ³credit is purchasing power not derived from income, but created by financial institutions either as an offset to idle incomes held by depositors in the banks, or as a net addition to the total amount of purchasing power´. It is in this sense that the term credit is used in current monetary discussions.


c


p p Credit may be either for production or for consumption. ³The line between business and consumption credit is not easy to draw. Even the purpose of the loan does not represent as the whether it is business or consumption credit. It is easier to distinguish a purpose if a complete financial record of the farmer is available but even then may be difficulty in affixing an appropriate label to some loans´.

³Productive credit is that which is employed to stop a loss effect on economy or to create something materially valuable the savings or gains which result ought eventually be equal the debt. Hence, no need to be afraid of this from provided the amount and the extent be judiciously limited to availability of prompt payment. As is popularly said, productive credit makes its own security and liquidates itself´.

³Consumption credit, on the other hand is the straw that beakes a camel¶s back´. Says T.N.Carves. ³It is undoubtedly a bad practice to borrow money with which to buy articles of consumption«..´ And gives a form mortgage as security because it encourages over borrowings and it may be more costly to the borrower´.

The Reserve bank of India has adopted the following classification according to purpose of credit.

Ýc u c p

For purchase of seeds, manure and folders; payment of rent, wages, revenue, cess and other charges, irrigation of crops hire charges of pumps. c Sahyadri Arts & Commerce College

c


c Sp

For purchase of live stock, bunding and other land improvement. Repairs of agricultural implements modenery.

c Ô p

For the purchase of land, construction of new wells development of new irrigation sources other capital expenditure on agriculture.

c c p

Repair of production equipments and furniture current expenditure is non-form business.

c Ô p

Purchase, construction, addition and repair of building for non forms business purchase of form equipments transport equipments and furniture.

9c 6 Purchase of Domestic utilities clothing etc. medical education and other family expenses. Purchase or construction of Residential houses. Expenses relating to marriage and other ceremonies.

Pc Æ a.c These include purchase of buildings and ornaments shares and debentures of companies, co-operatives. c Sahyadri Arts & Commerce College

c


b.c Deposits with co-operative societies, private money lenders, traders. c.c Unspecified purpose and payment of old debt.

p The Shiva Credit co-operative society is not only accepting deposite from the members. But it is also providing loans to formers, Business mens, Small traders, Salary earners at the reasonable rate of interest.

In the Society, the Secretory knows from the experience that all the depositors does not withdraw all their money at the same time. Moreover, has when there are withdrawals, the society gets deposits fromt eh existing as well as new depositors. The loans granted for fixed assets like buildings, machinery, repayable within 3 to 4 years. The secretary stipulates periodical repayment of installment towards liquidation of these advances thus by a proper employment of funds, the secretary is able to keep the funds liquid or repayable at short noti ce and is in a position to meet the demand of his depositor as members.

Ô The following procedures have to be followed before providing loans. 1.c The eligibility to take loan is membership from the society. c Sahyadri Arts & Commerce College

c


2.c Filling the loan application form. 9c p

A loan application form contains 4 following types. c %

The bio-data of the applicant and bailee should be collected. it must be filled with name of the applicant and bailee, business profession, address age. If he has became a member of the other society or not if any loan is taken from other sources period of loan etc.

c

The particulars of the applicant consist of two phase one should be filled by the applicant and other phase should be filled by the office staff. This column contains the particulars like name of shareholders in the applicant¶s family type of loans etc.

c Æ

It contains date of membership of the applicant and bailee, share amount paid, if any penalty paid is post if bailee has paid any penalty on the loan amount is the past is past if any loan taken and not repaid is time etc.

c

The particulars of the bailee column consist of the two phases, one should be filled by the applicant, regarding particulars of bailee and other phase should be filled by the staff this column contains the particulars like name of shareholders in the bailee family type of loan taken by the bailee etc. c Sahyadri Arts & Commerce College

c


Pc gc u

a.c Fixed assets numbers. b.c Muncipal tax receipt number. c.c Receipt of the Salary, if the applicant is an employee.

p Different types of loan as credit in shiva credit co -operative society by which it provides lending facilities to its members are as follows. 1.c Self loan 2.c Vehicle loan 3.c Business loan 4.c Loan on Salary 5.c Loan on Fixed deposit 6.c Ornament loan 7.c Building construction / Expansion / purchase loan 8.c Loan on Recuring deposit. 9.c Shiva Yojana Nidhi loan 10.cLoan on pigmy deposits.

Ô

Self loan is a loan provided by the society to its members on members own responsibility. Rs.2000 without interest. For the loan exceeding Rs.2000 its provides loan upto Rs.5000/ - at 15% rate of interest.


c


6 Pg

!

2004-05

48.02

2005-06

43.93

2006-07

34.96

2007-08

22.84

2008-09

19.45

By analyzing the table the self loan is decreased year by year.

9 9

9

9


c


Vehicle loan is provided by the society on the surely of Vehicles for two wheelers and three wheelers the loan amount will be 80% of the on the road value and 4 wheelers the loan amount will be 75% of the on the road value and 13% rate of interest for both repayable in 40 and 60 installments respedively.

P g

!

2004-05

7.2

2005-06

6.6

2006-07

5.9

2007-08

19.0

2008-09

25.4

6 9


c


% Society provides loan to improve the business of members. The minimum amount of loan is Rs.50000/ - and maximum limit is Rs.3,00,000/- with interest charged 15%.

6 Pg

Year

Total loan (Rs. in lakhs)

2004-05

12.55

2005-06

24.38

2006-07

36.18

2007-08

45.89

2008-09

44.12

The loan provided to business is increased year by year the members are benifited by this loan.

9

9 9 9


c


Ô Society provides loan to employees who are the members of it and it is based on the salary of the persons and the interest rate charged on this loan is 15%.

P g

!

2004-05

1.2

2005-06

1.5

2006-07

1.3

2007-08

1.2

2008-09

0.75

6 Pg

9


c


Ô 6 The members are provided loan on their fixed deposits is which they have the amount is it which is not available for withdrawals. So society provided this loan at the rate of interest 12% on their deposits.

6

!

2004-05

2.6

2005-06

5.5

2006-07

3.8

2007-08

15.8

2008-09

13.3

99

9


c


Ô % The society provides gold ornaments loans means on the surety of gold ornaments for maximum amount of 5lakhs. The loan is given on the basic of 60% of the appraiser value of gold. The rate of interest charged is 11%.

Pg

!

2004-05

19.9

2005-06

45.8

2006-07

72.0

2007-08

57.5

2008-09

71.8

9


c


% & Society provides loans for building / expansion / purchase / construction upto Rs.15 lakhs with the rate of interest at 13%.

& p&& Pg

!

2004-05

3.75

2005-06

3.20

2006-07

5.40

2007-08

2.51

2008-09

2.25

From the above data the housing loan provided is fluctuated from year to year and decreased to 2.25lakhs in 2008 -09.

p&&Pg

9 9

9


c


Ô This type loan is provided on the deposits of members the amount deposited is the base for this loan through this members can receive loans with a rate of interest 2% on the amount deposited.

6 Pg

!

2004-05

0.15

2005-06

0.23

2006-07

1.19

2007-08

0.05

2008-09

0.80

9


c


Ô The members who wants to deposit money daily in a smaller amount. They provided pigmy deposits members can deposit money at the door of their house. They can also get loan from this deposits the rate of interest charged is 13% on the deposits.

6 P g

!

2004-05

6.7

2005-06

18.0

2006-07

16.4

2007-08

16.6

2008-09

16.18

From the above table we can conclude the loan taken on pigmy deposits are increased in 2005-06 and no majors till 2008-09.


c


p S

From 45 days to 90 days

6%

From 90 days to 180 days

7%

From 181 days to 1 year

8%

From 1 year to 2 years

9%

From 2 year to 3 years

10%

Above 3 years

11%

For Senior citizen increase

10.5%


c


p u' uuÔÆ6Æ

ñc Introduction ñc Analysis of Response ñc Major summary of Findings


c


uuÔÆ6Æ

Survey means going into the depth of the responses and collecting inner expression for the purpose of knowing attitude of the respondents about which the survey is conducted.

The purpose of conducting the survey is the in-depth study of the attitude of the members and problems faced by the them while dealing with the SHIVA CREDIT CO-OPERATIVE SOCIETY ltd., HONNALI.

For the purpose of survey questionnaire was prepared and was given to 50 members. The entire area covered by the survey is classified into different parts and the members are given the format of questionnaire and are requested to fill it and return to us.

The survey has been successfully carried out and the respondents are having close contact with the society. They gave good and realistic answers to the questions.


c


For the purpose of survey the respondents are classified on the basis of their age under 4 categories.

u % $

u

(

1

18-25 years

08

16

2

25-40 years

25

50

3

40-50 years

10

20

4

Above 50 years

07

14

50

100

The above table shows that 50% of respondents are the age group of 25-40 years, followed by 20% respondents from the age group of 40 50 years, while 16% of respondents from the age group of 18 -25 years and 14% of respondents are from the age group of Abov e 50 years.


c


% u %

9

c

c

c

cc

% % ( 1

Male

30

60

2

Female

20

40

g

Ý

c

Sahyadri Arts & Commerce College

c


In the above table, the response obtained from the male members is more in numbers i.e. 60% and remaining 40% of respondents are female members who are in less.

Sales

9


c


9

$ Æ

(

1

Business

08

16

man 2

Agriculture

15

30

3

Employees

14

28

4

Others

13

26

Total

50

100

In the above table, we can find that majority of individuals belong to professionals. i. E. 30% followed by the govt. employees who are in 28% and 26% individuals belong to others group includes Housewife and students. hile 16% of respondents belong to business who are in less in numbers.


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Below 5000

20

40

2

5000-10000

14

28

3

10000-

12

24

4

08

50

100

20000 4

Above 20000 Total

From the above table we come to know that 40% of the respondents belong to below 5000 group, while 28% of respondents belong to middle income group, followed by 24% of respondents belong to in come group of 10000 -20000 and 8% of respondents belong to income group of above 20000.


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08

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28

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09

20

Total

50

100

From the above table, we can easily understood that the long -term lona required by the members are in 18% of total respondents, while 62% of total respondents, while 20% of the respondents requires medium and shoret term loan respectively.


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01

3

9

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01

3

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45

100

*

From the above table, it clear the 44% of members are borrowed Self loan and 15% of members are borrowed gold loan, and 06% of members are borrowed Business and pigmy loan, and 20% of respondents borrowed fixed deposit loan, and 3% of total respondents borrowed recurring deposit, N.S.C., Shiva Yojana Nidhi. a nd vehicle loan.


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suggestions, since they have long contact with the society. The society considers the suggestions given by senior members. ñc The society concentrates the female members because they are less in number. And, it should take necessary measures to increase female members also. ñc The majority of members belong to middle-income group. Hence society should concentrate on the mobilization of savings o f middle-income class of members. ñc Majority of the respondets are satisfied with the services provide by the society, but till society should improve its services. ñc The respondents who are borrowed loan from the society are more in numbres and there is also some of members who are not borrowed any loan from society. Therefore, society should concentrate on those members who are not borrowed any loan from the society. ñc Most of the member¶s are required long-term land medium term loans. So, the society increase its long-term, loans by reducing short-term, loans. ñc The loans facilities given by the society is satisfied to the majority of the members but, till society should take measures to satisfy other members. ñc The maximum members utilize only Self loan, business loan, gold loan, and vehicle loan. Some the society should re -arrange all those loan facilities, which are not utilized by the members. ñc Interest charged on loan is moderately satisfied to members and society further decrease its interest rate and attract m ore members.


c


ñc The number of installment given by the society for repayment of loan is satisfied for maximum members. So society should try to adopt new methods to collected debts from the members.

p

For the improvement of any organization, it should take proper action or measures for continuous improvement on the basis of opinions given by the respondetns and observations made during the survey the followings suggestions have been given for improvement of performance. hile dealing with the society some of the membes are found satisfied and some of them are found dissatisfied. However, measures should be taken to all categories of members.

hile doing the survey some of the members gave the opinion by expressing their problems and some of them gave suggestions for their problem. They are:

Ýc Ô

Most of the members were not properly educated. So, the society should concentrate on the education of the members and should provide loan facilities to the higher education.

c

Majority of the membes are complaining about loan amount. The loan amount granted by the society is low: c Sahyadri Arts & Commerce College

c


The society should re-arrange its loan facility given and those loan schemes, which are not utilized by the members, should reduce the loan amount on those schemes and should increase loan amount on which the members required.

9c

The procedures made by the society for granting loans are very long and it is difficult to borrow loan for the members who are in urgent. The society should shorten it sprovisions and procedures as possible as low and society should give loan facilities for members who are in urgent.

Pc

To meet the above requirements and to give best services to its members the society should increase its share capital by raising funds.

gc

The society must increase the amount of business loan given to its shareholders for the purpose of increase the enterpreniual capacity of its members.

#c

As per the 2005-06, nine posts are granted but society recruited only 7 workers. In order to run the society smoothly the Board must fill the granted posts.


c


'c Ôu Æ

The society must take legal and proper actions against overdue, which helps to recover the loans, granted to members of the society.

c

The society currently charging 2% more than the actual interest for the surety loan and 3% more than the actual interest for the pledged loan. So, in order to recover the debts in quicker way the society must increase the penal rate of interest.

c u p% p % !

Hence society is already computerized it must adopt t he D.C.B register for identifying the actual over dues during the year.

Ýc

In case of providing vehicles loan the society must keep the one key of the vehicles and one photo copy of the R.C. Book, society must write the term ³ITH LOAN´ and must put the seal of the society on the society on the original R.C. Book. This helps to identifly and recovers the loan granted by the society.


c


p c No, a doubt, Shiva credit co-operative society ltd., is working in

the right direction. It cannot be ignored, since its establishment it is striving hard for improving the economic conditions of the members. c At the same time it is servicing its members in various ways i.e.,

advancing loans as and when needed at cheper rate of interest, collects deposits from their savings, work for welfare of members etc. c Loan distribution and collection system is also good and majority

of the members were satisfied. Loan is allotted without discrimination members are satisfied with the working of the society. c It is necessarily that society should always orient its activities

towards welfare of members. It is well-known fact that the main objective of the society is ³EACH FOR ALL AND ALL FOR EACH´. Therefore, it is necessary that society should always aim at continuous development or adoption, which will be more helpful to the members of its services. c The opinion of each member should be of great importance in

taking steps towards development. Therefore, research studies like the present on may help the society to re-orient its strategy related to advancing loans, deposits mobilizations and provision of different services.


c


SS% +Æu " uppÆÆuÆpÔ$ ÆuÔ

$

I am Praveena.M.R, student of final BBM, Sahyadri Arts &

Commerce College, Shimoga. I am doing society members survey to know the loan facilities provided by the u p pÆ ÆuÆpÔ$ ÆuÔ I will be thankful to you if

you spend your precious time to answer this questionnaire. Your response will be kept strictly confidential.

1.c Name

:__________________________________

2.c Residing At

:__________________________________ __________________________________

3.c Contact No

:_______________

4.c Age

:18-22 [ ] 22-35 [ ] 35-60 [ ] 60 &above [ ]

5.c Sex

:Male [ ]

6.c Occupation

:Agricultural

[

]

Businessman

[

]

Employee

[

]

House ife

[

]

Retired Person

[

]

Other

[

]

Female [ ]


c


7.c Annaul Incom

:Up to 10,000

[

]

10,000 to 50,000

[

]

50,000 to 1,00,000

[

]

a)c Friends

[

]

b)c Relatives

[

]

c)c Advertisements

[

]

d)c Others

[

]

Above 1,00,000

8.c How do you come to know about the society?

9.c From how many years you are dealing with this society? _______________

10.cHave you made any deposits in society

: Yes [ ]

No [ ]

a)c If yes, what type of deposit you have made : i.c

Savings Deposit

[

]

ii.c

Current Account

[

]

iii.c

Fixed Deposit

[

]

iv.c

Recurring Deposit

[

]

v.c

Shiva Yojana Nidhi

[

]

vi.c

Pigmy Deposit

[

]

vii.c Safe Locker Deposit

[

]

11.cHave you taken loan from the society: Yes [ ] No [ ] a)c If Yes, hich type of loan? i)c

Self Loan

[ c

Sahyadri Arts & Commerce College

]

c


ii)c

Vehicle loan

[

c Two/Three heeler loan

[

]

c Four heeler loan

[

]

iii)c

Business Improvement Loan

[

]

iv)c

Loan on fixed deposit

[

]

v)c

Loan on Salary

[

]

vi)c

Ornament Loan

[

]

]

vii)c Building construction/Expansion/Purchase loan[ ] viii)c Loan on recurring deposit

[

]

ix)c

Shiva yojana Nidhi loan

[

]

x)c

Loan on Pigmy Deposit

[

]

1.c Business

[

]

2.c Employee

[

]

3.c Construction of House

[

]

4.c Marriage

[

]

5.c Others

[

]

b)c For which purpose :

12.chat is your opinion about rate of interest charged on loans?

13.cHight

[ ] b) Considerable [ ]

14.cTime period of your loan

c) Low [ ]

:6 Months [ ] 2 Years [ ]

15.cReasons to take loan in this society Low rate of interest

3 Year or more [ ]

: [


1 Year [ ]

]

c


Easy to get loan

[

]

Easy installment

[

]

Other

[

]

16.cAre you making use of lockers provided by the society : Yes [ ] No [ ]

17.cDo you get prompt service at the counter

:Yes [ ] No [ ]

18.chat is your opinion on service provided by the society? a)c Excellent

[

]

b)c Good

[

]

c)c Satisfactory

[

]

d)c Not satisfactory

[

]

19.chat is your opinion on the punctuality of staff members of the society? a)c Excellent

[ ]

b)c Good

[

]

c)c Satisfactory

[

]

d)c Not satisfactory

[

]

20.cAny other complaints on society functioning. 21.cAny more suggestions on society.

c c Sahyadri Arts & Commerce College

c


c c

%%ÔÆ%u 1.c Fudamentals of Business Organization and Management c Y.K.Bhushan c

2.c Agriculture And Rural Banking In India c S.S.M.Desai c

3.c Co-operation in India

-

C.B.Memoria

c R.D.Saksena

4.c Co-operation

-

5.c Annual Reports of the society

6.c www.google.com

7.c www.co-operative society.com

c c c


T.N.Hajela

project report on credit flow in co operative society

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