Questionnaire for project

Major Research Project Questionnaire Thanks for sharing your valuable experience. I assure you that your given information will be confidential and will not be shared with anyone and will not be used for any other purpose except my research work.

1) Which Telecom Service Service Provider Provider do you you use among among these these followings? followings? 1. Bharti Air Airtel 2. Vodaf odafon onee Indi Indiaa 2) What type type of servic service/s e/s you you are using using in in the above above selected selected company? company?

Prepaid Mobile Service Postpaid Mobile Service WLL Broadband Service Black Berry

3) On a scale of 1 to 5 where where 1 represents represents "Extremel "Extremely y dissatisfi dissatisfied" ed" and 5 represen represents ts "Extremely "Extremely satisfied," how would you rate your level of overall satisfaction with the company’s service/s, which you mentioned in Question (2)? 1

2

3

4

5

4) Kindly elaborat elaboratee that what specifically specifically are you you satisfied satisfied or dissatisfie dissatisfied d with the company’s company’s service/s which you mentioned in Question (2)? ………………………………………………………………………………………………… ………………………………………………………………………………………………… 5) How likely are are you to recommend recommend the the company to to a friend or relativ relative? e? Would Would you you say the chances are … 0%

25%

50%

75%

100%

6) On a scale of 0% to to 100% where where 0% represent representss "Extremely "Extremely dissatisf dissatisfied" ied" and 100% 100% represents represents "Extremely satisfied," how would you rate your level of satisfaction with the company’s service in regards to – 

0%

25%

50%

75%

100%

Customer Service Price Value 7) If you recall recall your recent recent contact contact with the company company,, how would you you rate the company’ company’ss representative regarding his/her0%

25%

50%

75%

100%

Ability to help Overall knowledge of your question Ability to help you resolve your issue 8) In total, total, how long have have you you been a customer customer of of the company company??

Less than one year  One to under two years Two to under three years year s Three to under four years Four years or more 9) Please list list the top three three reasons reasons you initially initially became became a customer customer of this this company in order order of  importance? (a)………………………………………………………………………………………………. (b)……………………………………………………………………………………………..... (c)…………………………………………………………………………………………….....

10) On a ranking scale of 1 to 10 where 1 represents represents the “Top “Top rank” and 10 represents the “Lowest rank”, how would you like to rank the following service contents of the company ( If  you ever used the another company which has been mentioned in question (1) and has not  been selected by you, rank that one also)Bharti Airtel

Customer Care Value added services Price Promotional Schemes Availability  Network Performance/Speed (Broadband) Voice clarity

Vodafone

Accessibility Accountability (Billing Performance) Advertisement

11) If you ever used the another company company which has been mentioned in question question (1) and has not  been selected by you, please list the top three reasons you gave up to use that company’s service/s –  (a)……………………………………………………………………………………………. (b)……………………………………………………………………………………………. (c )…………………………………………………………………………………………….

12) If you would like to give any other comment comment on the service quality which is providing by the the company………………………………………………………………………………………………… ………………………………………………………………………………………………… 13) Please list the top three improvements which you expect expect from the company’s company’s service you are using(a) …………………… ……………………………… …………………… …………………… …………………… …………………… …………………… …………………. ………. (b) ………………………… …………………………………………………… ………………………………………………… ………………………………………. ………………. (c) …………………… ……………………………… …………………… …………………… …………………… …………………… …………………… …………………. ……….

Sex: Male

Female

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Age: ………..yrs. (Optional) Occupation:…………………………….. Occupation:………… ………………….. (Optional) Location:………………………………… Date:………………………………………