Resort

A. NAME OF THE RESORT: SuperSwan (Floating Resort) The idea of the name SuperSwan is from the integrated transport and logistics service arm of Aboitiz & Company (ACO) particularly SuperFerry SuperFerry and SuperCat. We chose the name because it sounds like the name of SuperFerry & Cebu Ferries which are sister  companies of SuperSwan. Our Resort is a multipurpose resort that also transfers people from place to place just like SuperFerry & Cebu Ferries do.

B. DESTINATIONS 1. Bataan The Bataan Peninsula is a rocky extension of the Zambales Mountains, on Luzon in the Philippines. It separates the Manila Bay from the South China Sea. Bataan featured prominently during World War II. History reveals the people's heroism and gallantry during World War II with shrines and monuments built in honor of Filipino defenders for peace, freedom and democracy.  ATTRACTIONS y

y

y

y

First Abucay Catholic Church the 411 year old church.

Mount Samat Shrine of Valor in Pilar Bataan; a site of the most vicious battle against the Japanese Imperial Army in 1942 during the Battle of Bataan. A huge white cross stands as a mute but eloquent reminder of the men who died during the war. It has a war museum that has a wide array of displays from paintings of the Philippine heroes to am aments used by the American, Filipino and Japanese forces during the heat of the battle.

Zero Kilometer Death March Marker  Japanese forces started a siege of the peninsula on January 7, 1942, and launched an all-out assault on April 3. The majority of the American and Filipino forces surrendered on April 9 and were forced to march more than a hundred kilometres from Bataan to Tarlac, which became known as the Bataan Death March.

Natural-made places of interest: » Dunsulan Falls » Pasukulan Falls » Sibul Spring

2. Batangas Batangas is blessed with natural resources and picturesque sceneries. With it¶s smooth sand beaches and submarine gardens gardens to diverse dive sites - from the ones f it for novices (relatively shallow, constant water current), up to those which can pose a big challenge to experts. Batangas is also known for the Kapeng Baraco and delicate embroidery crafts on locally woven

usi and piña fibers.

 ATTRACTIONS y

y

y

The Gen. Malvar Museum and Library (National Land Mark) serves as memorial to the last Filipino general who surrendered to the American forces. The place, which was donated by the family of the late general, houses some of his memorabilia and collection of oil paintings.

The Mabini Shrine houses the remains and personal belongings of the late revolutionary hero and "Brains of the Katipunan," Apolinario Mabini.

Taal Lake and Volcano is Southern Luzon's centrepiece attraction. The gateway for  most visitors is through Tagaytay City from the ridge of which can be seen a panoramic view of volcano island. The volcano is known to be the smallest in the world.

y

y

Feast your eyes in a garden consisting of living corals near the shore of one of the beaches of Lobo, the Submarine Garden. It can be clearly seen during the early mornings when the water is clear and the tide is low.

The Leon Apacible Historical Landmark (Natural Landmark) houses the family¶s collection of relics and memorabilia. A walking distance from Taal¶s town proper, a visitor  can walk through its streets and enjoy the old Spanish ambiance since the area has not changed much since the colonial times.

3. Cebu The Queen City of the South, Cebu is said to be a place that is "almost like Manila," but has its own unique charm and wonders. You will find city comfort without being far from spectacular  beach resorts where you can relax or go for a swim or dive.  ATTRACTION y

Magellan's Cross signifies the baptism of the Rajah Humabon and Queen Juana to Christianity.

y

Sto. Nino Basilica and Museum , off Osmena Avenue, was built in 1565 and houses the country's oldest religious relic, the Image of Holy Child Jesus or Sto. Nino.

y

Fort San Pedro, the smallest fort and the oldest Spanish settlement in the Philippines, has since been used as prison for Cebuano rebels during the Spanish era. Now it has been transformed into a park with a zoo and the main building now houses a museum.

y

y

y

There are three Lapu-Lapu Monuments in Mactan island, one stands just a lance-throw away from Magellan¶s marker, and a second one has been erected at the plaza fronting Lapu Lapu City Hall and the last and the most handsome at Punta Engano. All three statues are bronze-hued and glint golden in the harsh sun.

In Metro Cebu, off Salinas Drive is the University of Southern Philippines¶ Rizaliana Museum. It exhibits a substantial collection of memorabilia of national hero, Dr. Jose Rizal.

At the Taoist Temple people go to light joss sticks, have their fortune read or to simply think and reflect.

4. Manila Manila is the city of our affections. This historical phrase is taken from old Spanish writings, but it also expresses a quite modern sentiment. Manila is the seat of government, the fashion center, the fountainhead of all religious and educational movements, and, of course, one enormous shopping arcade. It is politics and art, market and churches, banks and universities the whole of life.  ATTRACTION y

Intramuros . Known as the "city within walls," brings you back to Old Manila.

y

Fort Santiago. Has a building that displays national hero's, Jose Rizal, memorabilia and cell.

y

Manila Cathedral. Reconstructed in 1571, the church is of Romanesque structure.

y

San Agustin Church. An architectural site with an adjoining museum.

y

China Town. Chinese traders offer traditional Chinese cooking, herbs and other  Chinese remedies.

y

Rizal Park. Gets crowded during national holidays, Sundays for family picnics and religious gatherings.

y

Malacañang Palace . Office and residence of Philippine Presidents. Houses Malacañang Museum featuring memorabilia of past presidents.

y

National Museum of the Filipino People . Housed in a Greek-styled building. Exhibits burial jars and recovered artifacts from a Spanish trade galleon San Diego.

y

National Museum. Displays works of National Artist, Juan Luna, and more.

y

Paco Park. A circular port with a chapel at its center, originally a Spanish cemetery.

y

Malate Church. Stately church right in Malate, home of some of Manila's best clubs.

y

Cultural Center of the Philippines . Concerts, trade shows, theatre plays, conventions are held in the complex.

y

Nayong Pilipino. The different regions of the country are represented in small landscapes.

Ayala Museum. Dioramas show Philippine history, art works of featured artists are also exhibited.

5. Tagbilaran Tagbilaran is the gateway to Bohol. Bohol is famous for its 1,228 symmetrical hills known as the Chocolate Hills. It is also the home of the world's smallest primate, the Philippine tarsier. A haven of natural wonders, you will see and experience spectacular views, mysterious caves and the finest diving spots. For the adventurous, you will enjoy diving, cave explorations and trekking. Popular diving destinations are Panglao, Pamilacan and Balicasag Islands. Big whales, colorful fishes and corral gardens can be found in these waters. For a taste of history and nostalgia, visit the 274year old Baclayon church and other old churches and watchtowers in the island.  ATTRACTION y

Chocolate Hills (Carmen). Most famous attraction of Bohol, over a hundred hills that turn brown during summer thus giving its name.

y

Baclayon Church . Built by the Jesuits in 1727, old and grand with a museum with an interesting collection of religious relics and artifacts.

y

Blood Compact Site . Signifies the agreement between Chief Sikatuna of Bohol and Spanish Leader Legaspi.

y

Hinagdanan Cave. Has an underground bathing pool.

y

Tarsier Trail. Home of the tarsier, smallest primate. Tarsiers in captivity are used to humans.

y

Loboc River . Have lunch on a large bamboo raft while on a scenic river cruise down Loboc River.

y

Punta Cruz Watchtower . Gives a splendid view of the Cebu Strait.

y

Panglao Islands. Has a line of beach resorts and dive camps that you can choose according to your budget.

6. BACOLOD Bacolod is the capital of Negros Occidental Province and considered to be the sugar capital of  the country. City dwellers will find recluse in its white sand beaches, feast on its famous Castilian delicacies and experience adventure in climbing Canlaon Volcano.  ATTRACTION y

y

y

The Provincial Capitol Park , the most elegant park in Western Visayas, with a large lagoon and central fountains fronting the imposing capitol building. The Negros Occidental Provincial Museum , also known as the ³Sugar Museum´, for  its display of facets of sugar technology. The small and sleepy town of  Silay boasts interesting old houses recalling the Castilian past built when it was still the cultural center of the region. While in Silay, visit the Ideal Bakery, a byword for its Castilian delicacies such as hojas, pan de ara, and pio nono.

y

The St. Joseph the Worker Chapel , also referred to as the Chapel of the Angry Christ, features a psychedelic mosaic of pop bottles, depicting an angry Jesus and the saints as Filipinos in native dresses. The Victorias Milling Company is reputedly the largest sugarcane mill and refinery in the world.

C. Property Management Private company (CORPORATION) The SuperSwan Floating Resort Corporation (SupeSwan) is a Floating Resort company that operates in the Philippines only. SuperSwan is part of the integrated transport and logistics service arm of Aboitiz & Company (ACO), which is fully owned by the Aboitiz Equity Ventures (AEV). SuperSwan is the sister company of SuperFerry & Cebu Ferries . SuperSwan is currently operating 6 vessels in 6 ports around the Philippines y y y

SuperSwan is registered and have a Certificate of Incorporation The company has 1 director and 10 members. SuperSwan registered for tax and VAT.

D. MISSION / VISION Mission: y

y

To be recognized as one of the country¶s best relaxation and recreation venue offering best value to customers through a balance of affordable prices, quality services and accommodations, topped with warm Filipino hospitality. To provide our guests with the most complete resort experience imaginable, fulfilling their every desire.

Vision: y

y

y

To be the leading local floating resort with full commitment to environmental protection, social responsibility and maximum satisfaction to all guests. To create a dynamic and significant experience for people beneficial to relaxation or  comfort. To be known for our friendly, unobtrusive service.

E. Organizational Structure.

F. Duties and Responsibilities GUESTS¶

WELL-BEING

The Guests¶ Well-being remains the top priority on our list. The Resort¶s Management especially its Safety and Security Team pledge to look after the welfare of all guests. Training programs are well in place throughout the year to keep up with the times and having drills on a regular  basis to ensure that the systems flow smoothly during emergencies.

 

Bomb Awareness Program - this exercise is undertaken yearly with the help of the Provincial Police Office of Davao Province. Monthly Fire Drill - the drill is being undertaken every second Thursday of each month. This is the time when all firefighting equipment are tested and accounted for.

       

First Aid Seminar - being conducted bi ± annually before each peak season (Christmas holidays and summer). Lifeguards Re ± orientation - taking place just before each peak season wherein the lifeguards re ± train on their swimming and life ± saving techniques. Sea - Tragedy Drill - a major activity which requires almost everybody and also taking place before summer and Christmas holidays. Gun Handling Training - this is done once a year for the Guards to establish a routine so that they can perform effectively during emergencies. Nurse on Duty - nurse on duty at the resort¶s infirmary. Doctor on Call - Doctor on Call from the neighboring area. Security Details - Security Guards surround the Resort and augmented by the local Police during night time. CCTV Cameras - CCTV cameras are installed in strategic places around the place.

RESORT MANAGER These professionals oversee resort staff and operations and are responsible for managing its annual budget. They are expected to regularly inspect units and the grounds to make sure the property's cleanliness and safety standards are maintained. They also ensure that guests have an excellent customer service experience. They may be expected to participate in marketing efforts to attract new customers. Employers prefer managers who have a bachelor's degree and three to five years' experience in hotel or resort management. Companies expect managers to have strong communication and leadership skills, budgeting expertise and an upbeat attitude.

MARKETING MANAGER  A marketing manager prepares materials designed to entice guests to stay at the resort, including photographs, e-mails, brochures, web pages and trade show displays. They may also create a marketing strategy and plan for the resort. Employers may expect a marketing manager to be proficient in professional graphic design software and have at least three years of previous design experience. The marketing manager needs to be a creative, organized, detail-oriented person who holds a bachelor's degree in marketing or a related field.

LIFEGUARD While helping to keep guests safe at the pool, lifeguards may also be expected to keep pool areas clean, straighten chairs and restock or rent towels. They may provide guests with information about the resort and assist in the setup of poolside events staged by the activities

staff. Employers expect these staff members to have lifeguard, first aid and CPR certifications and the ability to work independently. They may be expected to pass a swimming and object retrieval test administered by the potential employer. ROOM CONTROLLER This staff member works at the resort's front desk to provide check-in and check-out services such as issuing keys and collecting payment. Front desk employees may provide guests with information about the resort and surrounding area and assist them in resolving complaints. The controller answers the resort's phones and takes reservations. Employers look for applicants with a high school diploma or GED, basic office skills and a professional attitude and appearance.

RESORT MAINTENANCE STAFF Maintenance staffs members are expected to clean, maintain, and repair various resort facilities. With the incredible variety of recreational activities, this work may involve an almost limitless range of duties from site to site.

Food and Beverage Department FRONT OF THE HOUSE 

BARTENDER The Bartender is responsible for preparing drinks and serving customers where required in the Casino food services area. The incumbent will provide exceptional customer service while adhering to Manitoba liquor laws and MLC bar procedures.  Prepare and maintain bar area, including ice, garnishes and glassware.  Prepare drink orders for servers as required.  Clean bar and tables, and stock bar throughout shift.  Monitor customer alcoholic beverage intake and behaviour.  Prepare customer bills and process payment accordingly.  Conduct daily inventory along with opening or closing activities.

BEVERAGE SERVER The Beverage Server is responsible for serving customers in the Lounge, Table Games and Slot areas in a timely manner. Excellent customer service is required at all times.  Take beverage and food orders; serve beverage and food orders.  Follow up with customers to ensure food and beverage quality.  Provide billing and accept payment.  Clear and reset tables as required.

DINING ROOM SERVER The Dining Room Server is responsible for serving customers in a timely manner and providing excellent customer service at all times.  Take food and beverage orders.  Follow up with customers to ensure food and beverage quality.  Assist in resolving guest complaints.  Maintain and clean tables.  Provide billing and accept payment.  Answer phone, take reservations and assist guest inquiries as required. HOST/HOSTESS The Host/Hostess is responsible for greeting and seating customers in a timely manner and providing excellent customer service at all times.  Greet and seat customers entering the restaurant.  Provide and review menu and specials with guests, answering questions as required.  Inform guests of server¶s name, and advise server of new guests in their section.  Add/remove place settings as needed.  Check reservations and ensure proper preparation.

BACK OF THE HOUSE 

COOK I The Cook I is responsible for preparing food items for the food service areas and ensures food items do not run low. The incumbent prepares high quality food items, ensuring freshness and customer satisfaction.  Prepare food items for the food service areas and restock buffet as needed.  Organize orders and prepare food items.  Handle food complaints with scope of responsibility.  Assist in the staff Café as required.  Complete next day food preparation as assigned.  Maintain cleanliness in back of the house areas.

COOK II The Cook II is responsible for preparing foods for the buffet, banquets and restaurants and ensuring food items do not run low. The incumbent will prepare quality food items, ensure freshness and customer satisfaction.  Receive prep list and review tasks to be completed.  Set up buffet and other food service areas and ensure areas are fully stocked.  Organize bills that come up for order and prepare food orders as required.  Ensure proper food temperatures, food is fresh and plate presentation is pleasing.  Handle food complaints within scope; escalate others to Kitchen Supervisor/Manager.  Maintain cleanliness of back of the house areas.  Clear buffet and store food items properly.

CAFÉ PERSONNEL The Café Personnel are responsible for providing excellent service to Café customers and ensure that the Café is kept clean and well stocked at all times.  Prepare Café for opening, including removing garbage and dishes from previous day.  Stock cooler, hot items in steam table and coffee as required.

 Serve customers by plating daily specials, sandwiches and soups.  Ensure food items and supplies remain fully stocked.  Open or close daily cash functions, including operating cash register/debit machine.  Prepare Café for closing, including sanitizing work area and loading dishwasher.

KITCHEN HELPER The Kitchen Helper is responsible for providing general housekeeping of the kitchen and buffet area. Some assistance to the cooks in general food preparation may be required.  Maintain and clean kitchen.  Clean kitchen equipment, dishes, sinks and ovens; sanitize as necessary.  Determine restocking needs for cleaners and complete requisition.  Maintain general cleanliness/ sanitation of back of the house operations.

The Engine Department The engine room is the domain of the chief engineer, who is responsible to the master for the vessel¶s propulsion, steering, and power for auxiliary systems such as heating, ventilation, air  conditioning, lighting, and refrigeration. The chief engineer is also responsible for fuel, maintenance, and repairs. Depending on both the size of the ship and the type of propulsion system, cruise ships may require additional engineering officers and cadets, including electrical engineers. Crew positions in the engine department include the chief petty officer (motorman) and petty officer  (motorman), who supervise the engine room under the direction of engineer officers; junior  motorman, motorman grade 2, and motorman grade 1. Some vessels have specific posts, such as electrician. Chief engineers have four stripes, which are alternately gold and purple. The chief electrician has three stripes, the first engineer has two-and-a-half stripes, and the second engineer has two stripes. There are two symbols for this department; the propeller signifies technical and engineering, while an electric current motif is used for electrical officers.

The Radio Officers There is usually a chief radio officer, who may be supplemented by additional radio officers depending on requirements on board. The radio office supports all communication, including radio, telex, telegraph, telephone, and Internet and satellite communication. Radio officers and radio assistants (who are ratings employed to assist the officers) are affiliated to technical and engineering but they work very closely with

the navigators, and, for that reason, the radio room is generally located close to the ship¶s bridge. The chief radio (or communication) officer has three stripes, which are gold and green. Other  radio officers follow the same pattern as deck and engineer officers. The symbol for the radio or  communication department is a radio signal. This post is fast disappearing. The world of electronics means that the technical role is more likely to be managed by an electrical officer.

The Medical Department It is not surprising that, given the size of the community on board, a cruise ship requires a medical team. The principal medical officer (PMO), supported by as many medical officers, or doctors, as are required, leads this department. Depending on the ship and the clientele, there may also be a senior  nurse or two or more nurses (usually at officer level). Some vessels also employ orderlies, who tend to be designated as ratings. The very largest of ships may also employ a medical dispenser, physiotherapists, and dentists. Some ships have a morgue on board. The medical officer is usually identified as having three stripes, which are gold and red. The symbol for this department is the caduceus (staff of Hermes). The provision of medical support on board is a necessity for the well-being of the shipboard community. The medical team can also generate revenue in providing specialist support, and for that reason some cruise companies locate the medical team under the management of the hotel services department.

The Entertainment Department The cruise director, who is usually an experienced professional from the world of entertainment, leads this department. Any aspect of entertaining customers (and crew) is managed from within this department. The range of employees can therefore include musicians, dancers, comedians, actors, singers, social hosts, sound and lighting crew, stage technicians, guest lecturers, port lecturers, health, fitness and sport instructors, children¶s staff, and specialist experts.  A deputy cruise director frequently assists the cruise director. The cruise director is usually regarded as having a rank equivalent of three stripes and is linked by association to the hotel services department.