Trabajo Colaborativo 1 301104_17

UNIVERSIDAD NACIONAL ABIERTA ABIERTA Y A DISTANCIA – UNAD

ECBTI - INGENIERÍA INDUSTRIAL INFORME GRUPAL TRABAJO COLABORATIVO No. 1 – 2016 08-03

GESTION DE CALIDAD TRABAJO COLABORATIVO COLABORATIVO 1

PRESENTADO POR: MRIA HELENA H ELENA AYALA AYALA FAJARDO LINDA LILI CASTIBLANCO JINNA PAOLA PEREZ FERRO MILENA ANDREA TIQUE

PRESENTADO A: DIANA PATRICIA PATRICIA DIAZ D IAZ

UNIVERSIDAD UNIVERS IDAD NACIONAL ABIERTA Y A DISTANCIA DISTANCIA UNAD INGENIERIA INDUSTRIAL OCTUBRE DE 2016 1

UNIVERSIDAD NACIONAL ABIERTA Y A DISTANCIA – UNAD


Con!n"#o

INTRODUCCI$N%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%& OBJETIVOS%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%' Objetivo General.%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%' Objetivos Específicos.%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%' 1% PROPUESTA CONTE(TO ORGANIZACIONAL%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%) 1.1. Visión%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%) 1.2. Misión%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%) 1.3. Política de Calidad.%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%6 1.4. Objetivos de Calidad.%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%6 1.. Or!ani!ra"a%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%6 1.#. $n%lisis de conte&to or!ani'acional ( PE)*E+%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%6 1.,. Mapa de Procesos.%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%6 1.-. Matri' de nteracción%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%6 1.-.1. $n%lisis de Matri' de nteracción %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%6 .%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%6 CONCLUSIONES%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%* REFERENCIAS BIBLIOGRAFICAS%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%+

2



INTRODUCCIÓN

E, -on!.o #! /n on"3-"4n ,o 5o#!o7 #!8"n" -oo !, !nono 9 -o"n-"4n #! ,o7 8-o!7 "n!no7 9 !.!no7 !n /n !5!7; "n!-/n#o -on !, o,!7 #! ,o7 8-o!7 !n ,o7 ?/! 7! #!! "5,!!n 9 5,n"8"- /n 7"7! #! !7"4n #! -,"##% En !, #!7o,,o #!, 7"/"!n! 
OBJETIVOS

3


ECBTI - INGENIERÍA INDUSTRIAL INFORME GRUPAL TRABAJO COLABORATIVO No. 1 – 2016 08-03 Objetivo General.

R!,"3 /n 5o5/!7 #! -on!.o on"3-"on, !n , !5!7 7!,!--"on#%

Objetivos Específicos.

D"7! 9 !,o "7"4n; ="7"4n; 5o,@"- #! -,"##; o,"7"7 #!, -on!.o on"3-"on,; 5 #! 5o-!7o7 9 "3 #! "n!--"4n%

1. PROPUESTA CONTEXTO ORGANIZACIONAL

1.1.

Visión

En !, o 2020 7!!o7 /n !5!7 ,@#! !n !, !-#o n-"on, #! Un"8o!7 #! Do-"4n !-ono-"# 5o !, !
1.2.

Misión

En 7o- !,oo7 /n"8o!7 #! #o-"4n #on#! n/!7o 5"n-"5, -,"!n! 7on ,7 !5!77; ?/! # "n"-"o #!7#! , !,o-"4n #! ,o7 #"7!o7; -o5 #! 



!" 5"; 57n#o 5o , n78o-"4n #! , "7 !n ,o7 #"8!!n!7 /n"8o!7 !?/!"#o7 9 !"nn#o -on 7/ =!n 9 #"7"/-"4n o"!n#o  , 7"78--"4n #! n/!7o7 -,"!n!7 -on 5o=!!#o!7 -o5!!n!7; -on !-/7o /no -,"8"-#o n"3n#o , !7","## 8"nn-"! #! 7o-"o7 9 -o,o#o!7 -/5,"!n#o ,7 no7 9 !,!no7 #!, !7#o%

1.3.

Política de Calidad.

N/!7 on"3-"4n  7"#o -!# 5 -on"/" -on , !-ono@ #!, 5@7; !n!n#o -on8"n3 9 o5""3n#o 5o-!7o7 ?/! n"-!n , !.-!,!n-" #! n/!7o7 7!="-"o7 9 , -,"## #! n/!7o7 5o#/-o7%

N/!7o 9o ,oo !7 ,-n3 !-ono-""!no !n !, !-#o; -/5,"!n#o o
1.4.

Objetivos de Calidad.



Lo , 7"78--"4n 9 8"#!,"3-"4n #! n/!7o7 -,"!n!7; n"3n#o ,



!.-!,!n-" #! n/!7o7 5o#/-o7 9 7!="-"o7% M!n#!7 #! -,"##



1..

Organigrama

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1.#.

$n%lisis de conte&to or!ani'acional / PE)*E+

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1.,.

Análisis Intern

1.-.

Mapa de Procesos.

"



1.0.

Matriz de Interacción

8



.!.. "n#lisis de Matriz de Interacción

S! 5/!#! !="#!n-" ?/! , G!!n-" G!n!, "5- o#7 ,7 >!7 !n /n n"=!, 7"n"8"-"=!n! ,o; 9 ?/! !7 !7 G!!n-" , ?/! "5/,7 o#7 ,7 #!>7 >!7 no 7o,o "5,!!nn#o 5o,@"-7 #! -,"## 7"no no"="## !n!, ?/! "5,"-  -# 5o-!7o; 5o !7! o"=o 7o,o "!n! /n =,o #! & !n ,n 75!-o #! R!-/7o7 H/no7 9 !n !, 5o-!7o #! 5o#/--"4n -oo ,% E7! 5o-!7o #! 5o#/--"4n !n 7@ "7o 7! n!< 7"n 9o "5-o !n >!7 -o!-",!7; 9 8"nn-"!7 9 ?/! no 7! !,-"on #"!-!n! 5o?/! /n?/! !, 5o-!7o !"n#o !7 , 8"n,"## #on#! 7" "!n! /n 9o !,-"4n !7 !n >!7 -oo G!7"4n #! Po#/--"4n 9 C,"## 9 /n =,o"3-"4n "5on! -on , G!!n-" G!n!, ?/! !n8o- 7/7 5o,@"-7 !n !, 5o#/-o !"n#o% En -on-,/7"4n , -,"## "5- 7"!5! -on =,o!7 ,o7 o#7 ,7 >!7 9 ?/! no 7o,o 7! #!! !n8o- !n !, 5o#/-o -oo ,; 7"no !n -# /no #! o7 5o-!7o7 !,-"on#o7 #"!-o7 ! "n#"!-o7; 9 ?/! 7" o#o 8/n-"on "!n , 8"n,"## =  7! , "7; ?/! !7 !, -/5,""!no #! o7 o7 ,o 9 #!! 7! o#o -oo 5"o"##% #



E, =,o >7 ! #! R!-/7o7 H/no7; 9 ?/! 7/ ! !75!-@8"- !7 n!n! #"!-"-!7 !75!-@8"-7 9 -/5," -on , no"="## 7"n 7! /n "5-o #"!-o; /n?/! !7o no 7"n"8"- ?/! #! #!7-ono-!7! ?/! "n #!! n!< 5o,@"-7 #! -,"## 5 !, /!n 8/n-"on"!no !n!, #! , !5!7%

CONCLUSIONES

S! !7/#"n ,o7 -o5on!n!7 5"n-"5,!7 #! , G!7"4n #! C,"## !n"!n#o !n -/!n !"!n7 !7,!-"#7 5 !n! /n7 5o,@"-7 -,7 no 7o,o !n , !5!7 7!,!--"on# 7"no !n -/,?/"! !5!7  -!"8"-% A =7 #! , -"="## 7! "#!n"8"-on ,o7 !-n"7o7 9 !"!n7 ?/! no7 5!""!on !,"3 9 -o5!n#! , "5on-" #! , #!-/# #!8"n"-"4n #! ,7 5o,@"-7; "7"4n; ="7"4n 9 #!>7 !7/-/7 ?/! !?/"!! /n !5!7 5 ,o !."o7!n! -!"8"- 7/7 5o-!7o7 !n -,"##% S! 5/!#! -on-,/" , "5on-" #! 7! #!7o,, -o!-!n! ,o7 o
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RE!ERENCIAS BIBLIOGRA!ICAS



Gestión Por Procesos. 7%8% !-/5!#o !, 2 #! 7!5"!! #! 2016 #!

5:KK%ono8"7%-oK
5:KK%59!79-,"##20%-oK



57:KKoo7%oo,!%-o%-oKoo7 "#2"VMNEEC5PA)1#?5o,""-7#!-,"##,!7 '17(=!#0UE<=!GBo*PA(J)"YH#<DQQ6AEILTAD=o n!5!?5o,""-720#!20-,"##88,7!

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Trabajo Colaborativo 1 301104_17

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