Course Syllabus BEC 7 – TOTAL TOTAL QUALITY MANAGEMENT Second Semester, AY 2016-2017 Faculty-in-Charge: Ms. Faculty-in-Charge: Ms. Rhea V. Martesano, MPA, MMBM Contact no.: no.: 0939-9042903 Email:
[email protected] Email:
[email protected] Edmodo Group code: r2qe96 code: r2qe96 Course Objectives This course seeks to enable the students to: 1. Justify the use of performance measurement in total quality; 2. Analyze the impact of quality in the success of a business; 3. Identify the role of human resources in total quality management; and 4. Apply and evaluate best practices for the attainment of total quality
Course Outline TOPICS I. Introduction to Quality Understanding Quality Quality vs. Total Quality TQM Evolution Models and Frameworks for Total Quality Management II. Leadership in Total Quality Management in Total Quality Quality in the Organization Quality and Culture III. The Customer’s Role in Total Quality Customer’s Perceptions of Quality The importance of Customer Feedback Customer Loyalty IV. Integrating TQM in Policy and Strategy The Development of Policy and Strategy Partnership and Supplier Collaboration Just in Time Management V. Performance Measurement Frameworks Performance Measurement Costs of Quality ISO 9000 Quality Awards VI. Continuous Process Improvement Concepts in Continuous Process Improvement The Juran Trilogy Kaizen Methods Six Sigma Taguchi Method VII. Benchmarking for Total Quality Introduction to Benchmarking The stages of Benchmarking VIII. Statistical Process Control Introduction to Statistical Process Control The Statistical Process Control Tools The New Statistical Process Control Tools Using the SPC Tools IX. Quality Function Deployment Concepts of Quality Function Deployment The House of Quality X. People in Total Quality Teams in Organizations The Need for Teamwork Human Resources in Total Quality XI. Communication and Implementation Communicating the Quality Strategy Total Quality Management Implementation
Tentative Activity/Schedule Lecture-Discussion Recitation Quiz Independent Activity
Lecture-Discussion Recitation Quiz Independent Activity Lecture-Discussion Recitation Quiz Independent Activity Lecture-Discussion Recitation Quiz Independent Activity Lecture-Discussion Recitation Quiz Task Performance: Case Analysis Midterm Examination: Topics 1-5 Lecture-Discussion Recitation Quiz Independent Activity
Lecture-Discussion Quiz Task Performance: Case Analysis Learning Exposure Trip: 3rd week of February (tentative) Lecture-Discussion Quiz Lecture-Discussion Quiz Task Performance: Case Analysis Lecture-Discussion Recitation Quiz Independent Activity Task Performance: Case Analysis Final Examination: Topics 5-7 Submission of Learning Exposure Trip Synthesis
Course Methodology Lecture-discussion, Illustration, Workshop (Problem Exercises/Case Analysis) Course Requirements/ Grading Plan Attendance and Class Participation* Task Performance ** Major Examinations (Midterm and Final Exams) *** Course Project **** Total **Attendance (10%) No absences One absent Three absences Four or more absences
95 90 80 75
10% 40% 30% 20% 100%
Class Participation Recites Actively, with accurate responses Recites Actively but with few correct responses Recites occasionally
95 90 80
*Absences for which medical or court excuse is provided will be recorded but not figured in the attendance grade. Likewise, an absence for which advance notice is given by phone or in person will not be figured in attendance grade if he presents a valid excuse letter upon coming back to cl ass. Tardiness or early departure from class will be figured as a half absence. A student who has ten (10) hours successive unexcused absences will be dropped from the course. Behavior is graded to the observation of the instructor. ** Task Performance – this includes the seatworks, homeworks, quizzes, case analysis and presentation of students. *** Major examinations (Midterm and Final) are given as scheduled on the Academic Calendar. A student who missed any major examination with valid reason should present a medical certificate and an excuse letter duly signed by the parent/guardian and the guidance counselor. **** Course Project includes the Learning Exposure of the students and a Learning Exposure report. The Learning Exposure Trip will be duly scheduled by the faculty in-charge and secure permissions from the VPAA, Dean and BSBA Department Chair. A clearance will be secured prior to the conduct of the said activity. A Synthesis report will be submitted by the students after the said trip to make sure there is learning that occurred. For those who will not be able to participate in the Learning Exposure Trip, they are given the option to create a video documentary relating to TQM. They are also tasked to select one local business and document the process they do to achieve Total Quality.
Main Reference: Ramasamy, Subburaj. (2009). Total Quality Management. New Delhi: Tata McGraw-Hill Publishing Company, Ltd. Other references: 1. Chiarini, A. (2012). From Total Quality Control to Six Sigma: Evolution of the Most Important Management Systems for Excellence. Dordrecht: Springer-Verlag Mailand. 2. Goetch, D. (2012). Quality Management for Organizational Excellence: Introduction to Total Quality. Essex: Prentice Hall. 3. Oakland, J. (2014). Total Quality Management and Operational Excellence: Tex t with Cases, Fourth Edition. New York: Routledge. 4. Pries, K. (2013). Total Quality Management for Project Management. Boca Raton: CRC Press. 5. Stanley, D., & Goetch, D. (2013). Quality Management for Organizational Excellence: Introduction to Total Quality, Seventh Edition. Essex: Prentice Hall. 6. Salvador, S.M., Tolentino-Baysa, G.J., Cular, F., & Fua-Geronimo, E.C. (2009). Total Management: Concepts and Practices. Allen Adrian Books, Inc. 7. Evans, J.R., & Lindsay, W.M (2014). Total Quality Management: Philippine Edition. Quezon City: Rex Bookstore.
CLASSROOM RULES OF CONDUCT 1. All lectures are uploaded at Edmodo group. Be responsible in joining the group and downloading the lectures. 2. For group presentations, the presenting group for the day, should be responsible in securing the reservation of multimedia projector from the Dean’s Office. 3. No cellular phones or music players are allowed for use in the classroom unless it is for lecture purposes. 4. Come to class on time. Only 15 minutes allowance shall be given to students to be considered present. Otherwise, the student is marked absent. 5. Eating and drinking shall be allowed inside the class provided it shall not disrupt the flow of classes.
