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AIS Test Bank Ch 20 1) A system change that results in an improved product or service and helps lower costs provided a(n) A) compeve advantage. B) improved business process. C) producvity gain. D) technological change. Answer: A ) An an!uated in"ormaon system used by an o#ce supply manu"acturer caused customer dissas"acon since it too$ two days to process a telephone order. A%er the system was upgraded and redesigned& the me to process a telephone order was reduced to three minutes. 'his is a prime eample o" A) a compeve advantage. B) a technological change. C) an improv i mproved ed business process. D) growth. Answer: C ) *hat is the correct se!uence o" the phases in the systems development li"e cycle+ A) conceptual design& physical design& system analysis& implementaon and conversion& and operaons and maintenance B) conceptual design& system analysis& physical design& implementaon and conversion C) system analysis& conceptual design& physical design& implementaon and conversion& and operaons and maintenance D) system analysis& physical design& conceptual design& and operaons and maintenance Answer: C ,) -n which phase o" the systems development li"e cycle are the broad needs o" the users converted into detailed specics that are coded and tested+ A) conceptual design B) implementaon and conversion C) physical design D) systems analysis Answer: C /) 'he purpose o" systems analysis is to A) iden"y the problem to be solved by the new (or redesigned) system and the causes o" the problem in the current system. B) determine design specicaons "or the new (or redesigned) system. C) communicate in"ormaon in"ormaon needs to consider during business process reengineering. D) discover any violaons o" policies established by the in"ormaon systems steering commi0ee. Answer: A
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2) *hich o" the "ollowing statements about systems development is true+ A) lanning throughout the systems development li"e cycle promotes coordinaon between systems and strategic plans. B) 3rgani4aons should conduct systems development acvies at least once every ve years. C) 'he systems development steps are crical "or prot5oriented businesses& but are too epensive and me consuming "or most not5"or5prot organi4aons. D) Diligently "ollowing the steps and suggesons in the systems development li"e cycle ensures the nal system will meet user needs and be implemented at or below the budgeted cost. Answer: A 6) *hich o" the "ollowing about planning "or systems development is false+ A) ro7ect plans are developed "or each new system and each system modicaon& and together the pro7ect plans comprise the master plan. B) A pro7ect development plan includes an economic "easibility analysis and a schedule o" acvies. C) 'he master plan idenes system goals& who will develop the system& and the resources that will be needed. D) 'he master plan includes details about organi4aonal goals& eisng systems and resources& pro7ects being conducted& and predicons o" "uture needs and re!uirements. Answer: A 8) *hich o" the "ollowing acvies is per"ormed during the systems development li"e cycle+ A) assessing the ongoing "easibility o" the pro7ect B) managing the behavioral reacons to change C) planning D) All o" the above acvies are per"ormed during the li"e cycle. Answer: D 9) *hich group o" individuals listed below can be the most eecve in generang employee support and encouraging the development and acceptance o" an A-; pro7ect+ A) accountants B) in"ormaon systems steering commi0ee C) management D) pro7ect development team Answer: C 1<) *ho o" the "ollowing is responsible "or ensuring that the new system will meet the needs o" users+ A) accountants B) the in"ormaon system steering commi0ee C) the pro7ect development team D) the system analysts and programmers Answer: D 11) *ho is responsible "or preparing the specicaons that are used to create the programs+ A) management B) programmers C) systems analysts D) the in"ormaon systems steering commi0ee Answer: C
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1) 3ne step in the systems development li"e cycle (;D=C) idenes and evaluates design alternaves and to develop design specicaons. 'his step is called A) conceptual design. B) implementaon and conversion. C) physical design. D) systems analysis. Answer: A 1) -n which step o" the ;D=C do all o" the elements o" the system come together+ A) conceptual design B) implementaon and conversion C) physical design D) systems analysis Answer: B 1,) *hat is the role o" the in"ormaon systems steering commi0ee+ A) -t is a team o" systems specialists& managers& accountants& and auditors that guides pro7ect development. B) ;ince A-; development spans "unconal and divisional boundaries& an eecuve5level group is established to plan and oversee the -; "uncon. C) 'he group ta$es an acve role in designing system controls and periodically monitoring and tesng the system to veri"y the controls are implemented and "unconing properly. D) >one o" the descripons above are appropriate. Answer: B 1/) *hich group o" pro"essionals is responsible "or planning and monitoring a pro7ect to ensure mely and cost5eecve compleon+ A) in"ormaon systems steering commi0ee B) management C) pro7ect development team D) system analysts Answer: C 12) All o" the "ollowing are benets o" planning and managing systems development except A) controlling costs. B) ensuring that the system is consistent with the organi4aon?s goals. C) guaranteeing use o" the system. D) helping $eep the organi4aon abreast o" technological change. Answer: C 16) -n which plan within planning systems development is the priori4ed list o" pro7ects contained+ A) pro7ect development plan B) scheduled pro7ect plan C) the master plan D) all o" the above Answer: C
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18) *hat is the basic building bloc$ o" in"ormaon systems planning+ A) the master plan B) the pro7ect development plan C) systems analysis D) adaptability Answer: B 19) A planning hori4on o" at least @@@@@@@@ years is reasonable "or any master plan however& the plan should be updated at least @@@@@@@@ each year. A) twice B) / twice C) 6 once D) / once Answer: A <) @@@@@@@@ re!uires that all acvies and the precedent and subse!uent relaonships among them be idened. A) CA; B) 'he an0 chart C) 'he ' diagram D) 'he ;D=C cycle Answer: C 1) A networ$ o" arrows and nodes represenng pro7ect acvies that re!uire an ependiture o" me and resources and the compleon o" iniaon o" acvies& respecvely& is called A) a an0 chart. B) a ' diagram. C) a ;D=C cycle. D) CA;. Answer: B ) *hich planning techni!ue does not show the relaonships among various acvies+ A) an0 chart B) ' C) the crical path method D) EA> Answer: A ) -n which phase o" the systems development li"e cycle is the "easibility study rst per"ormed+ A) conceptual design B) implementaon and conversion C) physical design D) system analysis Answer: D
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/) *hich o" the "ollowing parts o" a "easibility study is generally considered the most important and is "re!uently re5analy4ed+ A) economic "easibility B) operaonal "easibility C) scheduling "easibility D) technical "easibility Answer: A 9) 'here are several important aspects to be considered during a "easibility study. 'he aspect that as$s the !ueson& FCan people use the system and will they use it+F is called A) economic "easibility. B) operaonal "easibility. C) scheduling "easibility. D) technical "easibility. Answer: B 8) During what step in systems analysis is an eaminaon made o" each development acvity to dene the problem to be solved+ A) in"ormaon needs and systems re!uirements B) the "easibility study C) the inial invesgaon D) the systems survey Answer: C 9) *hen is a proposal to conduct a systems analysis prepared+ A) a%er a wri0en re!uest "or systems development is prepared B) a%er the development team completes the survey o" the eisng A-; C) a%er the inial invesgaon o" the pro7ect is approved D) be"ore the inial invesgaon Answer: C ,<) During which phase o" systems analysis does modeling o" the eisng system occur+ A) in"ormaon needs and system re!uirements B) the "easibility study C) the inial invesgaon D) the systems survey Answer: D ,1) *hich data gathering method is most help"ul to deal with the !ueson: F*hy+F A) interviews B) observaon by the analyst C) !uesonnaires D) system documentaon Answer: A
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,) ;ignicant system changes were implemented two months ago. 'he changes were well5planned& well5designed& thoroughly tested be"ore and a%er conversion& and several employee training sessions were conducted. ;ll& the changes haven?t resulted in any producvity increases& cost savings& or process improvements. Ganagement is pu44led and needs to nd out why the system isn?t success"ul. 'he best acon "or management to ta$e is A) conduct "ace5to5"ace interviews with managers& $ey personnel& and randomly selected employees "rom each "unconal area impacted by the system changes in an a0empt to discover why the changes aren?t eecve. B) ma$e sure the system changes were well documented and review the documentaon to see i" perhaps some important "eature or process was overloo$ed during the design phase. C) email a series o" !uesons to all employees& as$ing "or input about "urther changes that would bring about the desired results. D) advise employees that consultants will be conducng observaon sessions over the net two wee$s to determine i" employees have "ully implemented changes and whether there is any evidence o" resistance to the changes. Answer: A ,) *hich method o" data gathering is most li$ely to result in in"ormaon that represents the personal biases and opinions o" the person giving the in"ormaon+ A) a !uesonnaire B) an interview C) observaon by the analyst D) system documentaon Answer: B ,,) *hen the in"ormaon is brie" and well dened& which is the best data5gathering approach to use+ A) a !uesonnaire B) an interview C) observaon by the analyst D) system documentaon Answer: A ,/) *hich is the best data5gathering approach to use when in"ormaon must be obtained "rom many dierent people+ A) a !uesonnaire B) an interview C) observaon by the analyst D) system documentaon Answer: A ,2) 'he @@@@@@@@ method o" gathering in"ormaon helps to determine how a system actually wor$s. A) interview B) observaon C) !uesonnaire D) system documentaon Answer: B
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,6) 'he @@@@@@@@ method o" gathering in"ormaon helps to determine how a system should wor$. A) interview B) observaon C) !uesonnaire D) system documentaon Answer: D ,8) *hat are the best strategies "or determining system re!uirements+ A) analy4e eisng systems& as$ users what they need& prototyping& and monitoring B) as$ users what they need& analy4e eisng systems& develop concept o" new system& and prototyping C) as$ users what they need& analy4e eisng systems& eamine eisng system uli4aon& and prototyping D) as$ users what they need& analy4e eisng systems& eamine eisng system uli4aon& and develop concept o" new system Answer: C ,9) *hen would a company go through a systems development li"e cycle+ A) only when ma7or changes are needed B) only when minor changes are needed C) Hsually a company only goes through one complete systems development li"e cycle& a%er which the only phase that is repeated is the operaons and maintenance phase. D) whenever minor or ma7or changes are needed Answer: D /<) *hat report serves as a repository o" data "rom which systems designers can draw in"ormaon+ A) the eecuve steering commi0ee report B) the inial invesgaon report C) the systems analysis report D) the systems survey report Answer: C /1) *hich group is responsible "or preparing a systems analysis report+ A) computer analysts B) management C) the pro7ect development team D) the steering commi0ee Answer: C /) -n which systems analysis step do analysts conduct an etensive study o" the present system to gain a thorough understanding o" how it wor$s+ A) "easibility study B) in"ormaon needs and re!uirements C) systems analysis report D) systems survey Answer: D
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/) 'he !ueson o" what the pro7ect should and should not accomplish is determined in what step o" systems analysis+ A) "easibility study B) inial invesgaon C) systems analysis report D) systems survey Answer: B /,) A =ogical model used to gather in"ormaon about an eisng system A) comes only a%er a physical model o" the eisng system is created. B) describes how a system actually wor$s& rather than how it should wor$. C) illustrates how a system "uncons by describing the Iow o" documents and computer processes. D) illustrates what is being done& regardless o" how that Iow is actually accomplished. Answer: D //) 'he system ob7ecve concerned that crucial in"ormaon be produced rst& and then less important items as me permits is $nown as A) Ieibility. B) reliability. C) meliness. D) use"ulness. Answer: C /2) A prototype A) is epensive to create and is there"ore only created once user needs are well5dened. B) is ma$ing an internal and eternal review o" the system to be analy4ed& nong that users may not use the eisng A-; as intended. C) is typically created during the physical design phase o" systems development. D) can be used to help users iden"y and communicate their system needs. Answer: D /8) A pro7ect development team at Gidwest Construcon was assigned the tas$ o" improving the e#ciency o" the rm?s accounng in"ormaon system. As part o" the @@@@@@@@ step in the systems development li"e cycle& the team has determined that the ob7ecves o" the pro7ect can be accomplished by installing a new computer system or by upgrading the eisng system. A) systems analysis B) implementaon and conversion C) physical design D) conceptual design Answer: C
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/9) A pro7ect development team at Gidwest Construcon was assigned the tas$ o" improving the e#ciency o" the rm?s accounng in"ormaon system. As part o" the @@@@@@@@ step in the systems development li"e cycle& the team has iniated an end user training program in preparaon "or switching over to the new system. A) systems analysis B) operaons and maintenance C) implementaon and conversion D) physical design Answer: C 2<) A pro7ect development team at Gidwest Construcon was assigned the tas$ o" improving the e#ciency o" the rm?s accounng in"ormaon system. As part o" the @@@@@@@@ step in the systems development li"e cycle& the team dened the procedures to bac$ up and secure system data. A) operaons and maintenance B) implementaon and conversion C) physical design D) conceptual design Answer: C 6,) 'he least me5consuming method o" collecng data "or use in a systems survey is A) observaon. B) interviews. C) !uesonnaires. D) reviewing system documentaon. Answer: C 6/) *hich o" the "ollowing is the most important and "re!uently analy4ed aspect o" a "easibility study+ A) conomic "easibility B) 'echnical "easibility C) =egal "easibility D) 3peraonal "easibility Answer: A 62) *hich o" the "ollowing aspect o" a "easibility study is concerned with meeng eternal reporng re!uirements+ A) 'echnical "easibility B) =egal "easibility C) ;cheduling "easibility D) 3peraonal "easibility Answer: B 66) *hich o" the "ollowing aspect o" a "easibility study is concerned with human resources+ A) 'echnical "easibility B) =egal "easibility C) ;cheduling "easibility D) 3peraonal "easibility Answer: D
