Imagine you want to apply a pply for a receptionist position at Golden Tulip Hotel. You will need to know some especial vocabulary and expressions to use. Click on the links on the next page to see a real dialogue, a complete list of specific vocabulary, a few useful expressions,, and practice doing the exercises. expressions
DIALOGUE EXPRESSIONS DIALOGUE EXERCISE VOCABULARY VOCABULARY EXERCISE
D: Desk-cler Desk-clerk k
G: Guest
B: Bell attendant
D: Good morning, madam. May I help you? G: Good morning. I have a reservation. D: Oh, I see. Your name, please? G: Morris, Alexis Morris, from England. D: (checks rooming list) Ah, yes. Here it is, Mrs. Morris. May I see your passport, pa ssport, please? G: Oh, Yes. Here you are. D: (starts filling in a form... speaks to herself as she writes) Er... Mrs. Alexis Morris, from the United Kingdom... A reservation reservation for two nights... nights... (Now presents check-in form to the client) Mrs. Morris, if you could sign here, please. E: (signs the document) There you are. D: Thank you, Mrs. Morris. Here's your guest card. You will be in a double bedroom with bathtub and Jacuzzi,
G: Oh, Yes. Here´s my bag. One of my friends is coming soon. I would like to know more information about the hotel facilities. D: Oh! Of course Madam! We also have sing single le bedrooms with a private bathroom. We serve a buffet for breakfast in our restaurant from 8 a.m. to 11:30 a.m.; you can work out in our gym, which is open all day long, and then you can swim in our indoor pool pool; our hotel has a private beach where you can jog, or take a walk, and finish finish simply lounging in our bar. G: It sounds great! I’ll suggest him to make a reservation as soon as possible! D: Thank you! (Calling the bell attendant) Roberto! (Now turning to the client) I hope you have a nice stay here, Mrs. Morris. And thank you for choosing us. G: Thank you. B: Good morning, madam, I am the bell attendant. I´ll show you to your room. Please, let me carry your bag. G: Oh, Thanks.
Useful Expressions
Useful Expressions
Instructions: Listen to the audio, pay attention to the th e pronunciation, and the then practice repeating the words. Click on the speaker.
Word part of speech
Meaning
adjoining rooms noun
two hotel rooms with a door in the centre
amenities noun
local facilities such as stores and restaurants
attractions noun
things for tourists to see and do
baggage or luggage noun
bags and suitcases packed with personal belongings
bellboy noun
a staff member who helps guests with their luggage
book verb
arrange to stay in a hotel
booked adj
full, no vacancies
brochures noun
small booklets that provide information on the local sites and attractions
check-in verb
go to the front desk to receive keys
check-out noun
return the keys and pay for the bill
Word part of speech
Meaning
complimentary breakfast noun
free of charge
damage charge noun
money a guest owes for repairs to hotel property (when caused by violent or careless acts)
deposit noun
amount paid ahead of time to secure a reservation
double bed noun
a bed large enough for two people
floor noun
a level of the building
front desk, reception noun
the place where guests go to check in and out, and to get information
guest noun
a person that is staying at the hotel
hotel manager noun
person in charge at the hotel
housekeeping, maid noun
staff members that clean the rooms and linen
indoor pool
place for guests to swim inside the hotel
Word part of speech
Meaning
inn noun
another word for "hotel"
Jacuzzi, hot tub noun
a small hot pool for relaxation
king-size bed noun
extra large bed
late charge noun
a fee for staying past the check-out time
linen noun
sheets, blankets, pillow cases
lobby noun
large open area at the front of the hotel
luggage cart noun
a device on wheels that guests can push their luggage on
maximum capacity noun
the most amount of people allowed
pillow case noun
the covering that goes over a pillow
queen size bed noun
bed with plenty of space for two people (bigger than a double)
Word part of speech
Meaning
rate noun
cost of renting a room for a certain time period
reservation noun
a request to save a specific room for a future date
room service noun
delivery of food or other services requested by guests
single bed noun
a bed for one person
towels noun
used to cover and dry the body after swimming or bathing
vacancy noun vacant adj
available rooms
valet noun
staff that parks the guests' vehicles
wake up call noun
a morning phone call from the front desk, acts as an alarm clock
workout room, gym noun
a room that guests can use for exercise and fitness
VOCABULARY EXERCISE
1. If you want we can book your parents in an adjoi adjoining ning room sing single le room 2. If you need help with your - garbage bag baggage gage we have a cart you can use. 3. The -boy bellboy will take your bags to your room for you. 4. I can - book notebook your family in for the weekend of the seventh. 5. I'm afraid the hotel is - book booked tonight. 6. You can - check-in
check -up -up anytime after four o'clock.
7. Please return your parking pass when you - check-out check-on 8. You will not receive your - dep deposit osit breakfast back if you cancel. 9. They are a family of four, so give them a room with two - double beds chairs 10. The swimming pool is on the main - floor room 11. Towels are available at the - front desk manager office 12. Our washrooms are for - guests visitors only.
13. I'll let you make your complaint to the - recep receptionist tionist hotel manager manager 14. The heated - indoor pool bar is open until 10 pm. 15. We will come in and change the - linens lines while you are out of your room. 16. The - maximum capacity capacity minimum capacity capacity in the hot tub is ten people. 17. They have a - queen size bed single single size bed so the small child can early fit in the middle. 18. Our - rates tickets change depending on the season. 19. They say they made a - reservation cake but it doesn't show on the computer. 20. If you would like a bottle of wine, just call - room service pool service 21. You can get your swimming pool - towels bathing suits at the front desk. 22. We only have one -drink vacancy left, and it is for a single room. 23. What time would you like your - wake up call sleep sleeping ing call
1. If you want we can book your parents in an adjoining room. 2. If you need help with your baggage we have a cart you can use. 3. The bellboy will take your bags to your room for you. 4. I can book your family in for the weekend of the seventh. 5. I'm afraid the hotel is booked tonight. 6. You can check-in anytime after four o'clock. 7. Please return your parking pass when you check-out. 8. You will not receive your deposit back back if you cancel. 9. They are a family of four, so give them a room with two double beds. 10. The swimming pool is on the main floor. 11. Towels are available at the front desk . 12. Our washrooms are for guests only.
13. I'll let you make your complaint to the hotel manager. 14. The heated indoor pool is open until 10 pm. 15. We will come in and change the linens while you are out of your room. 16. The maximum capacity in the hot tub is ten people. 17. They have a queen size bed so the small child can early fit in the middle. 18. Our rates change depending on the season. 19. They say they made a reservation but but it doesn't show on the computer. 20. If you would like a bottle of wine, just call room service. 21. You can get your swimming pool towels at the front desk. 22. We only have one vacancy left, and it is for a single room. 23. What time would you like your wake up call?
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