MCC 02 BEFORE THE HON’BLE NATIONAL CONSUMER DISPUTES REDRESSAL COMMISSION At NEW DELHI
IN THE MATTER MATTER OF TANIA KEJRIWAL (Appellant)
Vs. 1. DR. SAMTHA MAJHI 2. DR. DR. SOM SOMDU DUTT TTA A 3. THE SWISS PARK PARK HOSPIT HOSPITAL AL at KOCHI thro!h thro!h MANA"EMENT (Respondent)
--------------------------------------MEMORIAL ON BEHALF OF THE APPELLANT --------------------------------------2011
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TABLE OF CONTENTS Table of Content…………………………………………………………….01 List of Abbreviation…………………………………………………………02 Inde of A!t"orities…………………………………………………………0# $tate%ent of &!risdi'tion……………………………………………………0 $tate%ent of a'ts…………………………………………………………...0* Iss!es Raised………………………………………………………………...0+ $!%%ar, of leadins………………………………………………………0/ leadins……………………………………………………………………..0-0 ra,er for Relief……………………………………………………………..10
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LIST OF ABBRE#IATIONS Art. Arti'le AIR All India Reporters $C $!pre%e Co!rt 3on 3ono!rable MT Medi'al Ter%ination of renan',
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INDE$ OF AUTHORITIES BOOKS 4niversal !bli'ation5 Cons!%er rote'tion A't 1+ &ias6al &.V.7.5 Leal Aspe'ts of renan',5 8eliver, and Abortion Rao 9.V.5 La6 Relatin to Medi'al 7elien'e5 2 nd :dition
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STATEMENT OF JURISDICTION T"e appellant "as approa'"ed t"e 3ono!rable 'o!rt !nder se'tion 1 of t"e Cons!%er rote'tion A't of 1+ 6"i'" is stated as !nder
Section 19: Appeal –
A%& '(r)o% a!!r*(+(, -& a% or,(r a,( -& th( Stat( Co*))*o% *% (/(r0*)( o *t) 'o(r) 0o%(rr(, -& )-04a)( 5*6 o 04a)( 5a6 o )(0t*o% 17 a& 'r((r a% a''(a4 a!a*%)t )0h or,(r to th( Nat*o%a4 Co*))*o% 6it"in a period of t"irt, da,s fro% t"e date
of t"e order in s!'" for%
T"e appellant also approa'"es t"e 3ono!rable 'o!rt !nder se'tion 21(a) part (ii) of t"e Cons!%er rote'tion A't 1+ 6"i'" is stated as !nder -
Section 21: Jurisdiction of the National Commission –
$!b;e't to t"e ot"er provisions of t"is A't5 t"e 7ational Co%%ission s"all "ave ;!risdi'tion-
(a) To entertain-
(i) Co%plaints 6"ere t"e val!e of t"e oods or servi'es and 'o%pensation5 if an,5 'lai%ed e'eeds r!pees 15 005 005000(
5**6 A''(a4) a!a*%)t th( or,(r) o a%& Stat( Co*))*o%.
(b) to 'all for t"e re'ords and pass appropriate orders in an, 'ons!%er disp!te 6"i'" is pendin before or "as been de'ided b, an, $tate Co%%ission 6"ere it appears to t"e 7ational Co%%ission t"at s!'" $tate Co%%ission "as eer'ised a ;!risdi'tion not vested in it b, la65 or "as failed to eer'ise a ;!risdi'tion so vested5 or "as a'ted in t"e eer'ise of its ;!risdi'tion illeall, or 6it" %aterial irre!larit,.
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STATEMENT OF FACTS T"e petitioner is resident of >o'"i and %arried to Ra;iv >e;ri6al. In <'tober 2000 Ra;iv and petitioner ot %arried and 6it"in 22 %ont"s5 petitioner ave birt" to a '"ild in A!!st 2002. &!st t6o %ont"s later t"at is in 8e'e%ber 2002 petitioner approa'"ed respondent no.1 6or?in at t"e $6iss ar? 3ospital5 >o'"i to ea%ine for "er prenan',. After several ea%inations5 it 6as fo!nd t"at petitioner 6as prenant. >no6in abo!t t"e %edi'al "istor, of t"e petitioner5 respondent no.1 advised t"e 'o!ple to %edi'all, ter%inate t"e prenan', as soon as possible to avoid later strain and %edi'al illness later. As advised5 t"e 'o!ple rea'"ed t"e "ospital for %edi'al ter%ination of prenan',. T"e pro'ed!re of ter%ination of prenan', in'l!ded vario!s %edi'al pra'tises and steps. T"!s5 on t"e first da, of t"e pro'ess t"at is on @10@20025 respondent no.1 inserted an instr!%ent 'alled La%inaria TentB into petitioner to dilate t"e 'ervi 6"i'" is eneral %edi'al pra'tise in pro'ess s!'" as t"is of abortion.
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ISSUE RAISED I
D"et"er Ra;iv (on be"alf of t"e appellant) 6as infor%ed abo!t t"e pro'ed!re involved in operation5 s!'" as re%oval of oran (!ter!s)5 and its 'onseE!en'es 'ond!'ted b, t"e respondentsF II
D"et"er defi'ien', eisted in t"e deliveran'e of Medi'al $ervi'e5 s!'" as Medi'al ter%ination of renan',5 on t"e part of t"e RespondentsF III
D"et"er t"e appellant s!ffered fro% p",si'al in;!r,@da%ae@ deterioration5 d!e to defi'ien', in %edi'al servi'e delivered b, t"e respondentsF I#
D"et"er t"e appellant s!ffered fro% %ental in;!r,@da%ae@deterioration5 d!e to defi'ien', in %edi'al servi'e delivered b, t"e respondentsF
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SUMMAR8 OF PLEADIN"S Ra;iv5 as a 'ons!%er "as t"e ri"t to be infor%ed abo!t t"e standards and poten', of t"e servi'e in'l!din t"eir pro'ed!res and 'onseE!en'es5 s!'" as of %edi'al servi'es too. !t as t"e fa'ts "e 6as not infor%ed abo!t t"e sa%e.
T"erefore t"ere eists nelien'e on t"e part of t"e respondents to6ards t"e 'ons!%er. As it 6as not infor%ed abo!t t"e pro'ed!res5 s!'" as re%oval of oran5 and its 'onseE!en'es to t"e appellant or to person for "er be"alf t"ere eist nelien'e in t"e deliveran'e of %edi'al servi'e b, t"e respondents.
8!e to t"e re%oval of t"e !ter!s appellant "ad to fa'e several "or%onal proble%s as t"e 'onseE!en'es. T"erefore5 d!e to defi'ien', in %edi'al servi'e s"e "ad to fa'e vario!s p",si'al proble%s.
8!e to t"e re%oval of t"e !ter!s5 t"e appellant 'o!ld not 'on'eive aain. T"is %ade "er fa'e lots of 'riti'is% a%onst fa%il, and s"e is %entall, bro?en do6n 6it" t"e fa't t"at s"e 'annot 'on'eive aain. T"erefore d!e to defi'ien', in %edi'al servi'e appellant "ad to s!ffer fro% %ental in;!r,.
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PLEADIN" Ra9*+ 5o% -(ha4 o th( a''(44a%t6 a) %ot *%or(, a-ot th( 'ro0(,r( *%+o4+(, *% o'(rat*o%: )0h a) r(o+a4 o or!a% 5t(r)6: a%, *t) 0o%)(;(%0() 0o%,0t(, -& th( r()'o%,(%t). 8!rin t"e operation for MT5 respondent no.2 'a%e o!t of t"e operation t"eatre and infor%ed t"at t"e appellant 6as bleedin prof!sel,= t"erefore to stop t"e bleedin respondents "ad to 'ond!'t an operation for 6"i'" t"e, see? Ra;ivBs per%ission. Ra;iv 6as so s'ared and tensed and 6as not at all in presen'e state of %ind5 "e ave "is assent and for as t"e fa't states t"at "e 6as not infor%ed abo!t 6"at t"e operation 6as abo!t and its 'onseE!en'es. Section 6(b), Consumer Protection Act 1986 <. O-9(0t) o th( C(%tra4 Co%0*4 - T"e ob;e'ts of t"e Central Co!n'il s"all be to
pro%ote and prote't t"e ri"ts of t"e 'ons!%ers s!'" as5-
5-6.Th( r*!ht to -( *%or(, a-ot th( ;a4*t&: ;a%t*t&: 'ot(%0&: 'r*t&: )ta%,ar, a%, 'r*0( o !oo,) to 'rot(0t th( 0o%)(r a!a*%)t %a*r tra,( 'ra0t*0().
As per t"e above a't Ra;iv5 (on be"alf of t"e appellant) as a 'ons!%er "as t"e ri"t to be infor%ed abo!t t"e standards and poten', of t"e servi'e in'l!din t"eir pro'ed!res and 'onseE!en'es5 s!'" as of %edi'al servi'es too. !t as t"e fa'ts "e 6as not infor%ed abo!t t"e sa%e.
T"erefore t"ere eists nelien'e on t"e part of t"e respondents to6ards t"e 'ons!%er.
D(*0*(%0& (/*)t(, *% th( ,(4*+(ra%0( o M(,*0a4 S(r+*0(: )0h a) M(,*0a4 t(r*%at*o% o Pr(!%a%0&: o% th( 'art o th( R()'o%,(%t).
As it 6as not infor%ed abo!t t"e pro'ed!res5 s!'" as re%oval of oran5 and its 'onseE!en'es to t"e appellant or to person for "er be"alf t"ere eist nelien'e in t"e deliveran'e of %edi'al servi'e b, t"e respondents.
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Th( a''(44a%t )(r(, ro 'h&)*0a4 *%9r&=,aa!(= ,(t(r*orat*o%: ,( to ,(*0*(%0& *% (,*0a4 )(r+*0( ,(4*+(r(, -& th( r()'o%,(%t).
8!e to t"e re%oval of t"e !ter!s appellant "ad to fa'e several "or%onal proble%s as t"e 'onseE!en'es. T"erefore5 d!e to defi'ien', in %edi'al servi'e s"e "ad to fa'e vario!s p",si'al proble%s.
A''(44a%t )(r(, ro (%ta4 *%9r&=,aa!(=,(t(r*orat*o%: ,( to ,(*0*(%0& *% (,*0a4 )(r+*0( ,(4*+(r(, -& th( r()'o%,(%t). 8!e to t"e re%oval of t"e !ter!s5 t"e appellant 'o!ld not 'on'eive aain. T"is %ade "er fa'e lots of 'riti'is% a%onst fa%il, and s"e is %entall, bro?en do6n 6it" t"e fa't t"at s"e 'annot 'on'eive aain. T"erefore d!e to defi'ien', in %edi'al servi'e appellant "ad to s!ffer fro% %ental in;!r,.
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PRA8ER I% 4*!ht) o th( a0t) )tat(,: ar!(%t) a,+a%0(,: th( P(t*t*o%(r: h-4& Pra&) -(or( th( Ho%ora-4( Cort to >
To please allo6 t"e 'o%pensation 'lai%ed5 6it" 'ost in'!rred. Th( Cort a& a4)o -( '4(a)(, to 'a)) a%& oth(r or,(r: h*0h th( Cort a& ,(( *t *% 4*!ht o J)t*0( E;*t& a%, !oo, 0o%)0*(%0(.
ALL OF WHICH IS MOST HUMBL8 PRA8ED.
Co!nsel(s) Appellant
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