QMS Internal Auditor Exam Paper

TITTLE:

QUALITY MANAGEMENT SYSTEM INTERNAL AUDITOR COURSE

FACULTY: ASSIGNMEN T: TRAINEE:

Q. No. 1.0 1.1

1.2

1.3

1.4

1.5

DATE: TIME: Assign No. MARKS:

TEST PAPER

MARKS

Section 1 worth 10 marks Training effectiveness evaluation can be done based on: a) Training feedback form b) Training visual arrangements c) Course end exam d) All of the above a) None of the above Which of the following activities must be carried out by someone who does not perform the activity being evaluated? a) A contract review b) An inspection of product c) An internal QMS audit d) All of the above e) None of the above Data supporting the existence or verify of something is called a) Objective evidences b) A deficiency c) A non conformity f) All of the above d) None of the above To be a) b) c)

an internal auditor a person has to be A certified internal /Lead auditor Quality Manager Have detailed knowledge of the Quality documents to be audited d) All of the above e) None of the above Degree to which a set of inherent characteristics fulfils requirements - is Definition of: a) Customer Satisfaction b) Continual Improvement c) Quality d) All of the above e) None of the above

QMS Internal Audit Course Version 1.2 – 01 Oct 2010

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1.6

QMS awareness is needed for : a) Management Representative b) Staff c) Top Management d) All of the above a) None of the above

1.7

Roles & Responsibilities of an employee at least to be communicated to : a) The Visitors b) The Employee c) All other than the employee d) All of the above e) None of the above Document Review is a prime responsibility of : a) Management Representative b) Quality Manager c) Administration Manager d) All of the above e) None of the above

1.8

1.9

As per ISO 9001:2008 how many procedures are mandatory : a) 20 b) 10 c) 6 d) All of the above e) None of the above

1.10

Tools of Continual improvement include: a) Quality Policy b) Internal Audit c) Management Review d) All of the above e) None of the above Total

QMS Internal Audit Course Version 1.2 – 01 Oct 2010

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Q. No. 2.0 2.1

TEST PAPER

MARKS

Section 2 worth 10 marks Preventive Maintenance Plan was not followed, is it a: a) Major Non-conformity b) Minor Non-conformity c) Observation for Improvement d) All of the above e) None of the above ISO 9001:2008 Clause No.: _________

2.2

GM was not present for the Management Review meeting, it was conducted by MR: a) Major Non-conformity b) Minor Non-conformity c) Observation for Improvement d) All of the above e) None of the above ISO 9001:2008 Clause No.: _________

2.3

A copy of ISO 9001:2000 was found in the Training Department. The department carried out regular training on ISO awareness for all employees: a) Major Non-conformity b) Minor Non-conformity c) Observation for Improvement d) All of the above e) None of the above ISO 9001:2008 Clause No.: _________

2.4

Customer / Interested parties Satisfaction Analysis was not done: a) Major Non-conformity b) Minor Non-conformity c) Observation for Improvement d) All of the above e) None of the above ISO 9001:2008 Clause No.: _________

2.5

Supplier Performance not assessed or recorded: a) Major Non-conformity b) Minor Non-conformity c) Observation for Improvement d) All of the above e) None of the above ISO 9001:2008 Clause No.: _________ Total

QMS Internal Audit Course Version 1.2 – 01 Oct 2010

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Q. No. 3.0 3.1

3.2

TEST PAPER Section 3 worth 15 marks Name any 5 Quality records

Give 5 things to consider during report writing

QMS Internal Audit Course Version 1.2 – 01 Oct 2010

MARKS 5 marks

5 marks

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3.3

You are planning an internal audit of an organization that consist of following departments: - Administration - Purchasing - Maintenance - IT - Planning dept. - Human Resources How would be your approach in planning the audit of continual improvement in this organization

5 marks

Prepare an Internal Audit Plan QMS Internal Audit Course Version 1.2 – 01 Oct 2010

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(Use separate sheet)

Total

Q. No. 4.0 4.1

TEST PAPER

MARKS

During an internal audit the auditor is shown the audit report of previous internal audit, which include a non-conformity report stating that 3 staff in purchase department had not been trained in the use of approved supplier list. The Corrective action taken was to train the 3 members of staff. The audit report Non-conformity was closed. The Purchase Department Auditee tells you that no further investigation was made as corrective action was obvious. The internal auditor had checked the training records of the staff concerned before closing the non-conformity reports. If you think there is evidence of a non conformity, complete the Non-conformity report.

5 marks

4.2

Two computers were found in the stores without any indication of whether any incoming inspection had been performed.

5 marks

4.3

In an internal audit. The training department in a bank was unable to show procedures that identified the training needs for all personnel. The Training Department Manager explained that the bank had been operating for 20 years and the work had been routine. He claimed that there was no need to establish such troublesome procedure.

Section 3 worth 15 marks

5 marks

Total

QMS Internal Audit Course Version 1.2 – 01 Oct 2010

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EVALUATED BY:-

QMS Internal Audit Course Version 1.2 – 01 Oct 2010

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