Questionnaire for Adoption of Mobile Wallet

QUESTIONNAIRE FOR ADOPTION OF MOBILE WALLET 1. Gender : Male Female

2. Age: 15-25 26-35 36-50 50 - Above

3. Do You Use A Smartphone? Yes No

4. Do You Use Any Application For Online Payment? Yes No

5. How Often Do You Use The Following Payment Methods For Online Transaction?

MODE OF PAYMENT

a.

DEBIT CARD

b.

CREDIT CARD

c.

ONLINE BANKING

d.

DIGITAL WALLET

ALWAYS

MOSTLY

SOMETIME S

RARELY

NEVER

6. How often do you use mobile wallet payment system for following reasons? MODE OF PAYMENT

a.

For shopping

b.

For paying bills

c.

For movie tickets

D

For bookings. Eg: (Booking of Bus Tickets from PAYTM)

ALWAYS

MOSTLY

SOMETIME S

RARELY

NEVER

Sr No

QUESTIONS

7

Convenience Is An Important Factor For Choosing Mobile Wallet As Payment Mode.

8

Utility of Innovation is an Important Factor for choosing Mobile Wallet as Payment Mode.

9

I Believe Mobile Wallet Is Easy To Use.

10

I think Digital Wallet Method Is Necessary For near Future.

11

I am Satisfied Using Mobile Wallet Service.

12

I would continue using The Mobile Wallet service.

13

I believe Payment through Digital Wallet Is Not safe And Secure.

14

I feel risk of not getting reimbursement of money if I cancel my order.

15

24*7 Service available for making payments is a useful factor.

16

Shopping Offers and Discounts is an attractive factor to use mobile wallet payment system.

17

I believe Mobile Wallet is useful as it is anywhere and anytime accessible.

18

I like the idea of swiping my cellphone at a point of sale terminal or scanner.

19

I intend to use the Mobile Wallet to manage my payment information in the future.

Disagree Disagree Neither strongly a little agree nor disagree (4) (5) (3)

Agree a little

Agree Strongly

(2)

(1)

20

Mobile Wallets are Beneficial for individuals to purchase products.

21

I believe to have an Openness to Experience new methods of payment. I see myself as someone who is talkative.

22 I see myself as someone who is full of energy. 23 24

I see myself as someone who generates a lot of enthusiasm.

25

I see myself as someone who is personality.

an assertive

I see myself as someone who is generally trusting. 26 I see myself as someone who has a forgiving nature. 27 I see myself as someone who is helpful and unselfish 28

with others. I see myself as someone who likes to cooperate with

29

others. I see myself as someone who is a reliable worker.

30 I see myself as someone who does things efficiently. 31 I see myself as someone who Makes plans and 32

follows through with them.

I see myself as someone who is Perseveres until the 33

task is finished.

I see myself as someone who can be tense. 34

I see myself as someone who worries a lot. 35 I see myself as someone who can be moody. 36 I see myself as someone who gets nervous easily. 37 I see myself as someone who is original, comes up 38

with new ideas.

I see myself as someone who is ingenious, a deep 39

thinker.

I see myself as someone who has an active 40

imagination.

I see myself as someone who Values artistic, 41

aesthetic experiences.

Extrovert (Q.22-25)

Neuroticism (34-37)

Agreeableness (26-29)

Openness (38-41)

Conscientiousness (30-33)