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QUESTIONNAIRE Dear sir/madam ,I Amita Ojha ,student of Disha Institute of Management and Technology ,Raipur, conducting a research for major project for Fourth semester MBA program .It is for educational purpose and is completely confidential.
1. Your name: 2. Your gender:
a) Male b) Female
( ) ( )
age(in year’s),please tick one: one: 3. Your age(in ( ) a) 20-30 b) 30-40 c) 40-50 d) 50-above
( ) ( ) ( )
4. What is your highest educational qualification? a) Phd.
( )
b) Masters
( )
c)
( )
Diploma
d) Bachelors
( )
e) Schools
( )
5. Your monthly household income(per month): Monthly salary income a) Below 10000 ( ) b) 10000-20000 ( ) c)
21000-30000 ( )
d) 31000-above ( ) 6. How often do you visit big bazaar? a) Once in a week
( )
b) Twice in a month
( )
c)
( )
During special offers
d) Whenever the need arises
( )
7. Are you satisfied with the personnel in big bazaar, please rate it as 5-excellent; 1poor:
Factors
Excellent
a)
Staff was available in a timely manner.
b)
Staff greeted you and offered to help you.
c)
Staff answered your questions.
d)
Staff showed knowledge of the products/services
e)
Staff was courteous throughout.
f)
Overall, how would you rate customer service of big bazaar?
Good
Average
Below average
Poor
8. Kindly rate the factors with which you are satisfied 5-very satisfied;1-very dissatisfied: Factors
a) b) c) d)
e) f) g)
h) i) j) k)
Very satisfied store layout membership card Availability of products Happy with prices of product Product quality Product assortment Gift voucher redemption process CSA assistance ambience of store billing process Customer service desk is cooperative
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
9.
Rate as per your satisfaction from different retail stores present in raipur : Retail stores
a)
b)
c) d) e)
Big bazaar(pand ri city center) Big bazaar(36cit y center mall) Vishal mega mart Easy day Kishore mall
