Questionnaire on E-Banking

A STUDY ON CONSUMERS’ ATTITUDE TOWARDS ON-LINE BANKING Section: A: Demographic Variables of Respondent Q1. Gender  a) Male Q1.2. Age i) Below 20

b) Female

ii) 21-30

iii) 31-40

iv) 41-50

v) More than 50

Q1.3. Marital Status i) Married ii) Unmarried Q1.4. Education Level i) Illiterate ii) Diploma

iii) U.G

Q1.5. Employment Status i) Student ii) Self Employed / Business Q1.6. Monthly Income i) Below 10000 ii) 10000- 25000

ii) ii) Priv Privat atee sect secto or

Q1.8 Type of of account account i) Saving

ii) Current

iii) 6-8 years

v) Any other  

iii) Professional

iii) 25001-40000

Q1.7. Type of Bank  i) Pub Public sect ector

Q1.9 E. Banking Patronage i) 0-2 years ii) 3-5 years

iv) P.G

iv) Service

iv) 40001-55000

v) Others

v) More than 55000

iii) iii) For Foreign eign ban bank 

iii) Any other specify

iv) more than 9 years

Section B: Statements related with Internet Banking on five point scale, where Strongly Agree = 5, Agree = 4, Neutral=3, Disagree=2, Strongly Disagree=1 Sr Factors No  Banking Needs 1 Internet banking is compatible with my banking needs Internet banking is easy to use Internet banking is compatible with my life style Using Internet banking is a sign of modernity My friend is using Internet banking 2 Core Services You are satisfied with the skills and competencies of the employees The bank has convenient timings The behaviour of the employees instill confidence in you Each branch has a sufficient number of employees The bank has clear objectives to satisfy customers The brand image of bank is appealing to you Mission and vision statements of the banks rightly defines its commitment towards customers

SA

A

N

D

SD

Sr No 3

4

5

6

7

8

9

10

Factors

SA

A

Convenience My bank has convenient timings The location of ATMs are convenient to y ou The number of branches of bank are enough The location of branches of bank are convenient to you The bank provides ATMs at several prominent locations  Risk Privacy Privacy I am concerned about the security of internet banking services I don’t trust internet banking services I am concerned about the privacy of internet banking services I prefer personal and face to face banking Continue with the Bank  The product and services offered by the bank are satisfactory You wish to continue with the bank as you are satisfied with it The general ambience and comfort level of the bank is satisfactory Parking space available is sufficient  Solution  Solution to Problem Problem It takes long time to resolve your problems Usually one has to stand in long queue in the bank for any transaction As a customer, when you have a problem, you get proper  response from the concerned employee Cost Saved  Internet banking is a cheaper way to conduct banking My bank offers additional benefits for internet banking users My bank does not offer incentives to use the internet banking services My bank encourages me to use internet banking  Interest  Interest Policy Policy The interest rate offered by the bank on various deposits is competitive enough The rate of interest charged on the loans are satisfactory  Bank Charges Charges The bank has number of categories to charge its customers or  to impose penalties The charges that the bank collects from you are reasonable when compared to other banks Feature Availability Internet banking makes conducting banking transaction easier  My bank does not offer training to use Internet banking services I do not know how to use Internet banking services My bank does not offer Internet banking services Internet banking does not resonate with me

 Name Place

N

D

SD