Research and Analysis of Wipro Products in Education Society

“Research and analysis of Wipro Products in Education Society in Lucknow” Wipro InfoTech Ltd., Lucknow Submitted by: Prakhar Kumar MBA-II 0925770032 Specialization: International Business & Marketing Under the Guidance of: Industry Guide Mr. Varun Mishra Marketing Development Executive Wipro InfoTech Ltd., Lucknow

Faculty Guide Prof. Ruchika Organization: SITM

EPORT IN PARTIAL FULFILLMENT OF THE SUMMER INTERNSHIP R EPORT AWARD OF FULL TIME MASTERS IN BUSINESS ADMINISTRATION (2009-2011)

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Saraswati institute of Management & Technology, Lucknow ACKNOWLEDGEMENT I wish to express my most sincere thanks to “Mr. Anant Parashar” “Marketing Head” UP Uttaranchal Wipro and “Mr.Varun Mishra” “Channel Manager”, Lucknow for providing me the opportunity to work with the renowned organization and enabling me to gain practical knowledge in the field of Information Technology and Marketing.

A special note of thanks is also reserve to, training and placement officer of Saraswati Institute of technology and Management Campus. Moreover I am also indebt to Mr. Mukul Gupta, “Director”, and Saraswati Institute of technology and Management for their kind help and cooperation for completing this project work.

I indeed thanks to “Wipro “Wipro Ltd.” , “Saraswati “Saraswati Institute Institute of technology technology and Management” Management” campus for giving me an opportunity oppo rtunity to have experience in a professionally run organization.



























Executive Summary Wipro has a very good client base with over 50 Fortune 500 companies and over 100 leading Indian Corporate.

Wipro is headquartered in Bangalore and has 28 development centres across India, Europe and USA and also has 21 offices in USA, Canada, Finland, Taiwan, France and United Kingdom. Wipro has set a vision for itself to become a US$ 5 bn company in the next couple of years. It aims to be top 10 IT companies in the world' top IT company in India, among top 10 most favored employers in the world and to be among the top 5 brands in India.

Wipro is a global company with revenues of Rs 30922 mn for the year 2001. The revenues for the company have been growing at an annual average rate of 23% and PAT at an annual average rate of 50%. It employs total of 14000 employees out of which 11500 employees are in IT business. Wipro follows Six Sigma quality systems and is also a SEI-CMM level 5 company with principal lines of businesses being information technology (IT) and consumer products. It also has other businesses of fluid power, lighting, medical equipment products and financial services. IT, which includes software services as well as hardware products, makes up the largest chunk of business for Wipro. It accounts for 84% of total revenues of Wipro ltd. the Global IT services contributes contributes 57% of total revenues revenues whereas Indian IT services services contribute contribute 27% of total revenues. revenues. The IT business makes up 84% of the revenues of Wipro Limited and around 93% of its PBIDT.



























of toiletries has carved out a niche in the premium segment. Wipro also had an interest in the financial financial services industry industry through a subsidiary subsidiary – Wipro Finance. This has proved to be a drain on the company for the last three years and this year the company has divested a significant portion of this company and it is no longer a subsidiary of Wipro.

Wipro has a number of alliances with global leaders like Vignette, ATG (Art Technology Group), Open Market, Market, iPlanet iPlanet for e-business; e-business; with Aether Aether systems, systems, Agea corporation corporation for

m-

commerce; with Neon, STC, Vitria, Mercator, Seagull for Enterprise Application Integration; with SAP for ERP; with Siebel, Clarify, Pivotal for Customer Relationship Management; with Computer Associates, Cisco, Nortel, Sun for Technology Infrastructure Services etc.



























PREFACE Any kind of learning is incomplete till it is practically applied in the concerned field. Only then does a person understand and get hold of even the minutest details of what he/she has learnt in his stay at the institute doing his/her MBA. So, to practically apply what I had gained in the past one year in the MBA programme, I underwent unde rwent two months summer training at Wipro Infotech.

It has been a wonderful learning experience, which has given me an insight into Management of modern modern busine business ss which which requir requires es an apprec appreciat iation ion of multi multidis discip ciplin linary ary concept concept and in-dept in-depth h knowledge of specific analytical tools, geared to the solution of real life problems. No doubt every real situation is unique but a set of theoretical tools of knowledge, itself based on empirical foundation, can help in developing the mechanism for handling such situation. So the MBA curriculum has been desired to provide to the future manager’s ample practical exposure to the business world.

Thee summ Th summer er trai traini ning ng is esse essent ntia iall for for the the fulf fulfil illm lment ent of MBA MBA curr curric icul ulum um;; it provi provide dess an opportunity to the student to understand the industry with special emphasis on the development of skills in analyzing interpreting practical problems through application of managemen t.



























CONTENTS •

Self Declaration

•

Acknowledgment

•

Executive summary

•

1

Preface Chapter 1-Introduction

0.1 Introduction to IT Industry 1.1 Overview of Wipro Ltd 1.2 Research Objectives of the Study

2

C h a p t e r 2 - C om om p a n y P r o f i l e

2.1 History of Wipro InfoTech 2 . 2 M i s s io i o n a n d V i s io i o n S t a t e me me n t 2.3 Management Committee 2.4 Achievements and Awards 2.4 Swot Analysis of Wipro 2.5 Competitors of Wipro 3

Chapter 3- Services Offered by Wipro Ltd

3.1 IT Services 3.2 Product Design Services 3.3 Business Process Organization 4

C ha h a pt p t er e r 44 - R e se s e a rc r c h M e th t h od o d ol o l og og y

4.1 Research Methodology





























5

Chapter 5- Data Collection

5 . 1 L i s t o f O rg r g a n i z a t io io n S u r v e y e d 5.2 Market Strategy of Wipro 5.3 Sales Promotion 5 . 4 MICHEAL PORTER’S FIVE FORCES OF COMPETITIVE MARKET MODE 5.5 Core Competence of Wipro 5.6 Corporate Social Responsibilities

6

Chapter 6- Data Analysis

6.1 Significance of the Study 6.2 Limitation of the Study

7

Chapter 7- Findings and Conclusion

7.1 Findings 7.2 Conclusion

8

C h a pt p t er e r 8 - S u g g es e s ti t i o n a n d R e c om o m m e nd n d a t io io n

9.1 Suggestion 9 . 2 R e c o m m e n d a t io io n 9.3 Overall Experience





























Chapter 1

Introduction





























INTRODUCTION TO IT INDUSTRY India has emerged as the fastest growing IT hub in the world, its growth dominated by IT software and services such as Custom Application Development and Maintenance (CADM), System System Integrati Integration, on, IT Consulting, Consulting, Applicatio Application n Management, Management, IS Outsourcing Outsourcing,, Infrastru Infrastructure cture Management Services, Software testing, Service-oriented architecture and Web services. When it comes to IT services, the world is coming to India. With a CAGR of 28 per cent during the last 5 years, the IT-ITES industry’s contribution to India’s GDP has risen from 1.2 per cent during 1999-2000 to 4.8 per cent in 2005-06.

Growth Curve A survey by the National Association of Software and Services Companies (Nasscom) Shows why the Indian IT industry has become a case study of success:





























•

Domestic market clocked revenues of US$ 6 billion in FY 04-05 from US$ 4.8 Billion in FY 05-06

•

Of the total IT-ITES exports in FY 2005-06, IT software and services grew by 33 Percent, registering revenues of US$ 13.3 billion

•

The ITES-BPO segment clocked revenues of US$ 6.2 billion, recording a growth Of 37 per cent.

INFORMATION

TECHNOLOGY IN EDUCATION

Information technology has found its own place in the field of education. It was earlier thought that information technology would make people more dependent on computers but it has resulted in a number of advantages. Technology has resulted in increased interaction between the students and the use of newer new er ways of educating them. If information technology is not used in a proper manner then it can be worse than the older technologies used in education. The students can make use of computers to do their regular practice sessions and drills, which is similar to their workbooks. Moreover with the use of





























governm government ent and the educati educational onal expert expertss believ believee that that the use of inform informati ation on technol technology ogy in education can result in improved learning. However there is one point that is constantly being argued on as to whether the use of information technology will pose as a challenge to the critical thinking capacity of the students. This particular issue is under scan and there are a lot of researches going on. But still when compar compared ed to the advanta advantages ges that that inform informati ation on technol technology ogy focuse focusess in educat education ion is more more as compared to the issues that are brought b rought into notice. With With the use of inform informati ation on technol technology ogy in educati educational onal instit institute utess the commun communicat ication ion servers have made it easy for the teachers to inform the parents about the absence of their children and their performance. It has also helped the teachers in solving various issues related to homework assistance.































OVERVIEW OF WIPRO LTD Wipro started as a vegetable oil company in 1947 from an old mill founded by Azim Premji's father. When his father died in 1966, Azim, a graduate in Electrical Engineering from Stanford University, took on the leadership of the company at the age 21. He repositioned it and transformed Wipro (Western India Vegetable Products Ltd) into a consumer goods company that produced hydrogenated cooking oils/fat company, laundry soap, wax and tin containers and later





























subsequently invented the first Indian 8086 chip. Since 1992, Wipro began to grow its roots off shore in United States and by 2000 Wipro Ltd ADRs were listed on the New York Stock Exchange. With over 25 years in the Information Information Technology Technology business, Wipro Technologies Technologies is the largest outsourced R & D Services provider and one of the pioneers in the remote delivery of IT services. Being a global provider of consulting, IT Services, outsourced R&D, infrastructure outsourcing and business process services, we deliver technology-driven business solutions that meet the strategic objectives of our Global 2000 customers. Wipro today employs 96,000 people in over 50 countries. countries. A career at Wipro Wipro means to learn and grow continuousl continuously, y, opportunities opportunities to work on the latest technologiealongside the finest minds in the industry, competitive salaries, stock options and excellent benefits.





























Milestones •

1947 - Establishment of an Oil crushing unit at Amalner in Maharashtra

•

1970 - Manufacture of Hydrogenated cooking (Vanaspati) medium at Amalner

•

1982 - Introduced Flexi Packs for Hydrogenated cooking medium - a first in India

•

1986 - Santoor soap launched

•

1991 - Wipro Lighting established

•

1991 - Wipro Baby Soft Products launched





























RESEARCH OBJECTIVES The purpose of research is to discover answers to questions through the application of scientific procedures. The main aim of research is to find out the truth which is hidden and which has not been discovered as yet. Though each research study has its own specific purpose, we may think of research objectives as falling into a number nu mber of following broad groupings:

“Compara “Comparativ tivee Study Study of Differe Different nt type type of IT Produc Products ts (PC’s, (PC’s, Server, Server, Laptop Laptop)) Used Used by the Colleges”



To find out the Criteria of Institutions to Purchase the produc t. (PC’s, Server, Laptop)





























Chapter 2































HISTORY HIST ORY OF WIPRO WIP RO INFOTECH INFO TECH





























Company Wipro InfoTech is a full-line IT services & products organization. We offer consulting services, infras infrastr truct ucture ure provis provision ioning ing and manage managemen mentt servic services, es, package package imple implement mentati ation, on, groundground-up up application development and management services. We have the breadth of offerings and the necessary quality processes to become your strategic IT partner. Type

Public (BSE BSE:: 507685 507685,, NYSE NYSE:: WIT WIT))





























Company Wipro InfoTech is the leading strategic IT partner for companies across India and Middle East -offering integrated IT solutions. We plan, deploy, sustain and maintain your IT lifecycle through our total outsourcing, consulting services, business solutions and professional services. Wipro InfoTech helps you drive momentum in your organization - no matter what domain you





























"The syste system m aims aims to create create a nation nationwid widee networ networked ked infras infrastr truct ucture ure for IT-ena IT-enable bled d crimi criminal nal tracking system. Spanning across 35 states and union territories, it will link about 14,000 police stati stations ons and 6,000 6,000 higher higher police police office officess across across the country country," ," Wipro Wipro vice-p vice-pres reside ident nt Anand Anand Sankaran said in a statement. The company, however, did not specify the project cost, maintaining non-disclosure agreement with the ministry.





























"When implemented, the application will link the state crime records bureau with the national crime record bureau, thereby creating a database that can be accessed in real-time from any police station across the country," Sankaran noted. The company will leverage its domain expertise and best practices to build the core application softwa software re for effect effective ive and effici efficient ent polici policing ng through through adoptio adoption n of e-gover e-governanc nancee princi principal pals. s. "Given "Given the curren currentt nation national al securi security ty scenar scenario, io, our soluti solution on is expecte expected d to enhance enhance police police































WIPRO OVER THE YEARS





























•

1990 Incorporation of Wipro GE Medical Systems, a joint venture with GE Medical Systems.





























Cybe Cy berr To Towe wers rs the so soft ftwar waree la landm ndmar ark k of Hy Hyde derab rabad. ad. Loca Located ted at Ma Madh dhapu apurr su surro rroun unde ded d by ma many ny so softw ftware are





























MISSION STATEMENT





























Management Commieetee













































































































































































































































































































































































































































































































































































































































































































































































































































Part: A

Organization Information 1. Institution Name

:

2. Establish Year

:

3. Owner’s Name

:

4. Contact No & Mail Id

:

5. Courses Offered

:

6. Contact Person

:

7. Designation

:

Engineering

Management

Ph Pharma

All



























9. Educational Qualification

:

Undergraduate

Graduate

Post Graduate

Professional

Others

10. Address

((MCA, MBA (I.T), B.Tech,)

:

Part – B Information Related IT Products (PCs, server, Laptop) 1. How Much Computer Labs Using Presently?

:1

2

More than 2

2. What is the Strength of Computer Lab?

3. Presently are U using the PCs/Laptops/Server Of Which Company?



























4. Are U Satisfy With the Service of the Company?: Yes

No

5. Are U Facing Any Problem Problem While While Communicati Communicating ng Company Company ?: Yes

No

6. What is your your Opinion Opinion about about Product Performance? Performance?

a) Ex Excel celle lent nt

b) Good Good

c) Ok

7. In Future U want to use the Product ?: Yes

No

8. What What are the the Criter Criteria ia of Purchas Purchasing ing Produ Products cts??

Price

Offer

Quality

Services

Brand

9. Any Any Sugg Sugges esti tion on to to Comp Compan any? y?

Part –C 1. Are You presently Using Any Wipro Product? :

Yes

No



























3. Any Problem Problem While Communicati Communicating ng the Customer Customer Care Representat Representative? ive? : Yes

No

If Yes, Please Specify ………………………… ……………………………………………………… ………………………………………… ……………

4. How Woul Would d You Rate Rate the the Servi Service ce of “Wi “Wipro pro”? ”?

1. Excellent

2. Good

3. Poor

4. V.poor

5. Any Suggestion Suggestion to to Improve Improve the Qualit Quality y of “WIPRO”? “WIPRO”? :

……………………………………………………………………………………………… 6. In Future Future Want to Use Products Products of “WIPRO”? “WIPRO”? : Yes

7. Any Any Requi Require reme ment nts? s?:: Yes Yes

No

No

8.

Server

PC

Laptop

Thanks

(Signature)



























The sample was selected on the basis of pre-qualifying question as to whether the respondent is an existing customer or whether he is planning to avail the products and services provided by HCL in future so that the respondents can be grouped into two categories (whose opinion was vital for the survey): 

Users (73 percent) and



Perspective buyers (27 percent).

RESEARCH METHODLOGY

Research Type

:

Descriptive

Universe

:

Lucknow

Sampling Technique

:

Convenience Sampling

Sample Unit

:

Colleges (Different IT In charge)

Sample Size

:

40

Meth Method od’s ’s of Dat Data Col Collect lectiion

:

Pri Primar mary Dat Data – Int Intervi erview ew Metho ethod d Secondary Method – Internal Sources, Brochures, Websites, Leaflet, Pamphlet.





























Chapter 5 DATA COLLECTION





























2. Dr M.C M.C Saxena Saxena coll collage age of of Engine Engineeri ering ng & Tech Tech 3. Institute of Envoirment & Management 4. Asia Asia Scho School ol of Mg Mgmt mt 5. Bansal Bansal Insti Institut tutee Of Of Engine Enginerin ring g &tec &tech h 6. BN Col Colla lage ge of eng engg g & Techn Technol ology ogy 7. Goel Goel Ins Ins of of tech tech & Mgm Mgmtt 8. Lal Baha Bahadur dur Shast Shastri ri Ins Ins of Mgmt Mgmt & Devlo Devlopem pement ent 9. Insti Institut tutee Of Technol Technology ogy & MgMt MgMt 10. Sri Ram Swaroop Swaroop Collage Collage of Engg & Mgmt 11. SS Institute Institute of management management 12. RR Institute Institute of Modern Technology Technology 13. Bora Institute Institute Of Management Management Sciences 14. SMS Institut Institutee of Technology Technology 15. Saroj Institu Institute te Of Technology Technology 16. IMRT Business Business School School 17. Gyan Institut Institutee Of Management Management and Technology 18. Sherwood Sherwood Collage Collage Of Management Management 19. IILM Academy Academy of Higher Learning Learning 20. Himalyan Himalyan Institute Institute Of Technology Technology 21. SR Education Educational al Group Group 22. Azad Institute Institute of engineering engineering and Technology Technology 23. MG Institute Institute of Management Management and technology 24. Institute Institute Of technology technology Lucknow Lucknow 25. Institute of proffesional Studies and Resarch 26. Babu sunder Singh Singh Institute of Technology & Mgmt 27. Charak Institute Institute of Business Management 28. Lucknow Collage Collage of Technology Technology & Management Management 29. Lucknow Model Institute Institute of Technology & Management 30. Motilal Motilal Rastogi School School of Management 31. Maharana Maharana Institute Institute of technology & Sciences Sciences 32. Heera Lal Yadav Yadav Institute Institute of Technology Technology





























Wipro expects to significantly grow its global IT services business and the percentage of its total revenues and profits contributed by this business over the next few years. It hopes to achieve this objective objective by identifying identifying and developing developing service offerings in emerging emerging growth growth areas as separate separate business opportunities, such as infrastructure support services, business intelligence services and telecommunication, internet and application service providers.It is also planning to aggressively develop the research and development services by focussing on high growth markets such as telecommunication, mobile communication and the internet and high growth technologies such as embedded software. Also, the company will be leveraging its experience in providing IT services in the Indian market and its access to existing clients outside India to provide global support services.

The intention is also to increase the number of clients through a dedicated sales team focussed on new client acquisitions and increasing its presence in Europe and Asia. The goal is to make every new client account earn over $1 million in annual revenues within twelve months. Also the company intends to increase its share of business with existing clients by expanding its range of IT soluti solutions ons and by increa increasin sing g its its kno knowle wledge dge of indust industry ry segmen segments ts and indivi individua duall client client





























Wipro focuses largely on "pull" marketing initiatives, targeting prospective clients while they are searching for relevant IT information. Mostly this means Web-based marketing with four key components: •

Search engine promotion

•

Thought leadership content on leading IT portals and directories

•

Web seminars and events

•

Website content

Wipro's own Website is the fulcrum of the entire lead-generation program. The marketing team has invested heavily in creating creating a wide range of material material to showcase showcase company capabilities capabilities and successes, demonstrate thought leadership, and provide interactive opportunities for prospective clients to sample Wipro's wares.

Wipro uses special offers and more than 400 case studies to get visitors to demonstrate and register their specific interests. Comprehensive Web monitoring provides regular analysis of what is and is not working and what role the Web is playing in lead generation and relationship





























of the custom customer, er, yet just as many many are saddle saddled d with with dispar disparate ate databa databases ses and uncoor uncoordin dinate ated d marketing and sales activities. The common result is that some prospects are bombarded with conflicting messages through different channels while others simply fall through the cracks.

Wipro faced exactly that challenge several years ago and invested in the creation of a single prosp prospect ect intell intellige igence nce databa database se that that provid provides es a comple complete te view view of all market marketing ing and sales sales interactions with prospect companies as well as extensive profile information. The database now includes detailed data on multiple contacts from almost every company in the Fortune 1,000 and more than 17,500 senior management contacts in all. The database is so effective that Wipro no longer buys lists of any kind to support its marketing efforts.

Results from Wipro's integrated lead-generation program have greatly exceeded expectations and created an extremely high return on marketing investment. Along with a surge in qualified leads has come a greatly accelerated sales cycle. The typical six- to nine-month sales cycle has been shortened to 30 days in some cases. Leads are converted to sales far more quickly because the targeted approach is more personalized and focused. The particular tactics at the heart of Wipro's program program are well known, if not always well developed. No doubt Wipro has done a great job in































The move to the higher echelons of the software value chain Wipro has consciously focused on increasing the revenue contribution from higher-end servic servicee lines. lines. The share share of servic services es such such as IT consult consulting ing,, system systemss integr integrati ation, on, technol technology ogy infrastructure services, testing, package implementation and R&D services has been consistently increasing over the past few years. There is significant growth potential in these areas. In order to put it in numbers .

In FY2002, revenues from such services totaled 14% of IT service revenues, while in FY2006, this figure was nearly 30%. These services have grown at a CAGR of 64.0% during this period, and total revenues from these services nearly touched US$ 500 mn, from just US$ 67 mn in FY2002. To give just one example, example, Wipro has been amongst the first movers in services services like





























Wipro's greater technology-intensity technology-intensity give it an edge over its peers While While Wipro Wipro's 's peers peers derive derive a signif significa icant nt part part of their their revenue revenuess from from the enterp enterpris risee services services business, Wipro has an edge in terms of it being relativel relatively y more technology-int technology-intensiv ensive. e. The company, as part of its R&D group, provides services in the areas of emerging technologies relate related d to avioni avionics, cs, embedd embedded ed syste systems, ms, product product engineer engineering ing,, home home networ networkin king, g, intern internet et infrastructure, consumer and automotive electronics, to telecom equipment manufacturers like Nortel.

The telecom and internet accesses space is a lucrative one due to the fact that R&D spends by the US industry and government have been strong. As a mater of fact, the technology R&D business accounts for around 37% of the company's total revenues. Wipro has also de-





























SALES PROMOTION Sales promotion, a key ingredient in marketing campaigns, consists of a diverse collection of incent incentive ive tools, tools, mostly mostly short term, term, design designed ed to stimul stimulate ate quicke quickerr or greate greaterr purcha purchase se of particular products or services by consumers or the trade. Whereas advertising offers a reason to buy, sales promotion offers an incentive to buy. Sales promotion includes tools for consumer promotion (samples, coupons, cash refund offers, process off, premiums, prizes, patronage rewards, free trials, warranties, tie-in promotions, cross promo promotio tions, ns, pointpoint-ofof-pur purcha chase se displa displays, ys, and demons demonstr trati ations ons); ); trade trade promot promotion ion (price (pricess off, off, advertising and display allowances, and free goods); and sales force promotions (trade shows and conventions, contest for sales reps, and specialty advertising). These tools are used by most





























manufacturers; and the advertising efficiency has declined because of rising costs, media clutter, and legal restraints. The rapid growth growth of sales-promotion sales-promotion media has created created clutter clutter similar similar to the advertising advertising clutter. Manufacturers have to find ways to rise above the clutter-for instance, by offering larger coup coupon on-r -red edem empt ptio ion n

valu values es or usin using g

more more dram dramat atic ic poin pointt-of of purc purcha hase se disp displa lays ys and and

demonstrations.

PURPOSES OF SALES PROMOTION Sales-promotion tools vary in their specific objectives. A free sample stimulates consumer trial, whereas a free management-advisory service aims at cementing long-term relationship with a retailer.





























and premiums, may devalue the product offering in the buyers’ minds. Buyers learn that the list promotions. However, usually, when a brand is price promoted too often, the consumer begins to devalue it and buy it mainly when it goes on sale. So there is risk in putting a well-known brand leader on promotion over 30 percent of time. Dominant brands offer deals frequently, because most deals only subsidize current users. Brown’s study of 2,500 instant-coffee buyers concluded that: •

Sales promotions yield faster and more measurable responses in sales than advertising

does. •

Sales promotions do not tend to yield new, long term buyers in mature markets because

they they attrac attractt mainly mainly deal-p deal-pron ronee consum consumers ers who switch switch among among brands brands as deals deals become become available.

MARKETING MIX































buying behavior or buying pattern. Also identifies on the product which are different from the other IT companies.

PLACE: In place we mainly see the places were WIPRO is doing its work.

























































Threat of substitutes Product

The Competitive Forces analysis is made by the identification of 5 fundamental competitive forces.

























































•

Quality as a very vital factor in order to deliver reliability and perfection to customers by

maintaining high standards in service offerings and products, as well as internal processes and peop people le mana manage geme ment nt.. Th Thee Qual Qualit ity y Mana Managem gemen entt syst system em (QMS (QMS)) , call called ed velo veloci city ty-Q -Q is a consolidation of experiences and best practices that are also aligned to standard quality models and certification. •

Low Cost Service Model.































soci social al orga organi niza zati tions ons comm commit itte ted d to educa educati tion on refo reform rm.. Ed Educ ucat atio ion n qual qualit ity, y, rese resear arch ch and and interventions are clearly defined that its program explores.

























































It also has significance to me that I got the precious knowledge about various operations of differ different ent departm department ent,, polici policies es and data data regard regarding ing variou variouss scheme schemess provid provided ed by the Kotak Kotak















































































































































































































































































































































































































Research and Analysis of Wipro Products in Education Society

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