Sap Portal

UP110 How SAP Uses the SAP NetWeaver Portal as its Corporate Intranet Site

John Franke, SAP IT Production Management Portals

Disclaimer

This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

© SAP 2008 / SAP TechEd 08 / UP110 Page 2

Agenda

1. SAP Corporate Portal Overview 1.1. 1.2. 1.3. 1.4. 1.5.

General Information, Key Facts Content Examples Application Integration Communities Overview Portal Governance

2. Technical Details 2.1. 2.1. 2.2. 2.3.

Landscape Design Usage Statistics & Reporting Custom UI & Navigation Accelerated Application Delivery Implementation (AccAD)

3. Operational Processes 3.1. 3.2.

Change Management Incident Management

4. Live Demo 5. Questions & Answers © SAP 2008 / SAP TechEd 08 / UP110 Page 3

SAP's Intranet/Portal Realization Timeline SAPNet – SAP’s legacy intranet – 1995 to 2005 Outdated content Lack of governance Growing user dissatisfaction Portal Program – 2003/4 Evaluation phase Pilot launched for specific user communities EP6@SAP Program – 2004/5 Business Engagement Governance Definition Migration of SAPNet to SAP Corporate Portal SAP Corporate Portal – 2006 SAP Corporate Portal established as single intranet at SAP SAP Corporate Portal – 2007 Focus on personalization and usability Navigation redesign SAP Corporate Portal – 2008 Community, Enterprise 2.0 Readability, Accessibility, Consistency © SAP 2008 / SAP TechEd 08 / UP110 Page 4

SAP Corporate Portal Vision

One single Corporate Portal as a global and individual access point to information, collaboration and application services Scenario prior to October 10th, 2005

SAP Corporate Portal today

Sales & Marketing

Consulting

HR

Finance

Corp. Comm.

Knowledge Management

Infrastructure

SAP’s Corporate Portal uses SAP enabling technologies to provide all SAP employees worldwide with a role-based, value-adding workspace on a common infrastructure © SAP 2008 / SAP TechEd 08 / UP110 Page 5

SAP Corporate Portal Benefits


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Central access point to all internal information at SAP

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Role-based access to all information required for daily work

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Consistent content governance and publishing capability

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Increased productivity by providing easier access to relevant business applications through the portal (CRM, HR, etc.)

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One central high-quality search over data sources

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New easy-to-use collaboration features for teams & projects

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“SAP runs SAP”

SAP Corporate Portal Key Facts

25+ Backend systems integrated:

Process Integration

60,000 end-users Available in 70 countries 500,000 documents in managed content, 1,000,000 documents in collaboration rooms 35,000 managed web pages Penetration rate: 99.6 % of potential users

Sales/Marketing Manager & Employee Self Services Executive/Management Reporting

Content Publishing environment:

SAP ERP (HR/FI) Business Suite (CRM/RPM) NetWeaver BI/XI Legacy/3rd Party

Document upload (KM) Online web page editing (Custom online web editing tool – WCMS)

80+ Workflows Community Tools:

Virtual workspaces for Teams & Projects Discussion forums Wiki Podcasts

… another evidence that SAP runs SAP © SAP 2008 / SAP TechEd 08 / UP110 Page 7

Top Level Navigation

News, events & personal inbox

Information & Interaction

What's new? What do I have to do today?

About the company

Product information & documentation

All services for employees

Collaborative Tools

Job-specific Roles

Information about SAP

Information (Product View)

Information & Transactions

Asynchronous collaboration, Networking

Job-specific Workspaces

What’s SAPs strategy ? How to get to SAP ?

Where can I get information on SAP products?

Where can I submit a leave request, access my payroll?

Relevant for all SAP employees © SAP 2008 / SAP TechEd 08 / UP110 Page 8

Where can I collaborate with other colleagues?

Personalized entry points based on role model

Relevant for the specific job functions

Content Example: Homepage Global / Regional & Local News


Content Example: Employee Services

End-user End-user orientation: orientation: navigation navigation is is sorted sorted by by topic, topic, independently independently from from who who delivers delivers content, content, applications applications or or services services


Content Example: Performance Management

Performance Performance Management Management provides provides the the overall overall process process documentation documentation © SAP 2008 / SAP TechEd 08 / UP110 Page 11

... ... and and offers offers direct direct access access to to the the application application

Application Integration – Example: PRM

Role-based Role-based access access provides provides integration integration of of backend backend applications applications into into Corporate Corporate Portal Portal © SAP 2008 / SAP TechEd 08 / UP110 Page 12

Application Integration – Example: Executive Board Role

Graphical Graphical Reports Reports built built using using Visual Visual Composer Composer © SAP 2008 / SAP TechEd 08 / UP110 Page 13

Community at SAP Corporate Portal At a glance Community as medium to participate, share ideas and place to collective knowledge Services Content provided by everyone choosing the suited services like

Virtual Rooms Wiki spaces Discussions Info Rooms Podcasts

Guidance and Governance

When to use what Strength and Weaknesses of services Rules and policies Processes


Communities Services Today Collaboration Rooms, Wiki, Discussions and Podcasts

Virtual Rooms

> 5300 rooms and >1.000.000 docs

Technology

Discussions

> 100 Discussions

Technology

SAP NetWeaver Collaboration Rooms

Strengths

SAP Forums based on SAP J2EE

Strength

Individual set up

Discussions are open to all SAP employees

Document sharing

Discussions for various topics

Restricted access - detailed permission settings

RSS and Email Notifications

WIKI Technology

Confluence 2.5.4

Strength

>1300 global and >700 personal spaces

Podcasts Technology

Open-Source-Software

Strength

Easy online editing

Knowledge to go

Easy to structure

RSS enabled

RSS and Email notifications

Subscriptions via iTunes


> 500 Podcasts

Communities

Organized Organized to to guide guide user user to to appropriate appropriate solution solution by by topic topic


Community Example: Collaboration Tab

Collaboration Rooms provide online working areas where you can share information, documents, and ideas assign tasks, and schedule events


Community Example: Wiki Tab

Wiki Spaces provide community spaces for group collaboration Used for information gathering, project information Provides platform for personal/team blogging


Community Example: Discussions Tab

Discussion Forums provide online communication channel for Troubleshooting, tips and tricks, community expert discussion Brings user community and topic experts together


Community Example: Podcast Tab

Podcast Directory provides forum for posting media content Download various media formats directly into podcast client Grouped by categories of interest


Information Governance Content Definition Managed vs. Collaborative Content Managed Content

Collaborative Content

Project/Team Rooms Wiki, Forums, …

SAP Corporate Portal

Example Characteristics:

Binding, reliable, mandatory, strictly governed, upto-date

Large target or work group (>300 employees)

Enables creativity and innovation

Small target or work group (<300 employees)

Managed by responsible employees (Portal Governance)

Managed by members themselves

Content which is validated or approved and “ready for distribution”

Content which is “work in progress” or “not yet approved”


Motivation and Objectives for Information Governance The motivation behind Portal Governance is to provide employees with reliable, relevant and fresh information via Portal Content Reliability Content Completeness & Relevance Content Freshness

End-User Experience Process Efficiency © SAP 2008 / SAP TechEd 08 / UP110 Page 22

Ensure that content within Portal is trustworthy and consistent

Guarantee that information is complete but does not overload the user

Ensure the information offerings are up-to-date

Make the Portal the preferred entry point to information, and a great

tool

Manage the content life cycle efficiently

Participants of the Governance Model The Governance Engagement Model ensures clear assignment of responsibilities keeping restrictions to a minimum Management Level Portal Business Group (All Portal Leads)

Distributed Governance (LoB and Regions)

Search and Retrieval Framework Office of the CEO Finance & Administration Research & Breakthrough Innovation Product & Technology HR, Processes & Production Service & Support CSO

Monitoring and Reporting Framework Navigation and Information Architecture Framework Layout and Design Framework

SAP IT Enterprise Business Services © SAP 2008 / SAP TechEd 08 / UP110 Page 23

Expert Level Focus Groups

Asia Pacific / Japan Americas EMEA News EMEA Central

Governance Engagement Model: Responsibilities of the Line of Business Portal Portal Lead Lead Content Content Area Area Manager Manager

Business Business Role Role Owner Owner

Content Content Publisher Publisher

Portal Lead

Content Area Manager

Participates in SAP Corporate Portal strategy formulation

Approves and publishes relevant information to respective

Communicates strategies and changes to portal

content areas Coaches and coordinates Content Publishers Maintains own content

professionals Gathers and prioritizes portal-related requirements Coaches portal professionals on their roles and responsibilities

Business Role Owner

Content Publisher

Responsible for specific portal roles

Uploads and maintains managed content

Defines and adapts the blueprints for role-specific navigation Manages changes Organizes end-user training Approves special role assignments


Governance Framework What is IT responsible for? The Governance Framework defines the standards and guidelines for:

Navigation and Information Architecture

Layout and Design

Monitoring and Reporting

Search and Retrieval

Information Architecture Metadata Navigation Structures

Portal style guide Web content templates

Controlling of quality standards Provisioning of usage information Provisioning of automated reminder procedures Content Area specific search Search improvement guidance Management of moderated search results (“Best Bets”)


Content Cockpit for Portal Professionals

The Content Cockpit (via Editor Role) provides orientation for the Corporate Portal Professional Community

Enables Content Area Manager and Content Publisher to store content within SAP´s Information Architecture © SAP 2008 / SAP TechEd 08 / UP110 Page 26

Governance Example: Content Composer Information Architecture & Storage

Content Composer: Page Creation


Governance Example: Content Loader Information Architecture & Storage Content Loader: the storage place for all types of content is structured by Board Area

Content relevant for all employees at SAP

Content relevant for a job-specific Workspace or Role

Governance Example: Portal Style Guide

Goals

Provide guidelines, definitions, and templates

Explain processes related to the portal style

Implement and keep a consistent look and feel that reflects the corporate branding

Topics

Portal framework and navigation

Content design and layout

User interface

Governance Example: Search Framework

TREX searches different sources

KM documents Content Composer Pages SMART Assets ...

Presented in one result list


Advanced Search Options offer further selections

Agenda








Corporate Portal Solution Landscape Project Development

Project Test

Production Maintenance

Corporate Portal

Java Integration Platform Wiki

Discussion Forum

6 Tier Design determined to be best practice allowing: Rock solid release cycles Flexibility on continuous improvements Quality assurance © SAP 2008 / SAP TechEd 08 / UP110 Page 32

Production Test

Quality Assurance

Production

Corporate Portal Tier Design

11

Project Project Development Development

Development

Test

High risk Aligned with a predetermined release calendar

22

Production Production Maintenance Maintenance

Maintenance

Test

Quality Assurance

Production

Low risk Released weekly

New Development

11

Functional Q-Gate

Production Maintenance

22

Business Q-Gate, Performance Regression Tests


SAP Corporate Portal Production Infrastructure Datacenter Datacenter 11

Datacenter Datacenter 22

Application Application Server Server Infrastructure Infrastructure 64 64 bit bit Architecture Architecture 15 15 Physical Physical Servers Servers 15 J2EE Dispatcher 15 J2EE Dispatcher Nodes Nodes 30 J2EE Server Nodes 30 J2EE Server Nodes


Database Database Server Server Infrastructure Infrastructure 64 64 bit bit Architecture Architecture 2 Physical 2 Physical Servers Servers EMC Symmetrix EMC Symmetrix Storage Storage

TREX TREX Enterprise Enterprise Search Search 64 64 bit bit Architecture Architecture 8 8 Physical Physical Servers Servers

Software Release Versions SAP Corporate Portal Landscape Component

Version

SAP NetWeaver Portal

7.0 SPS14

Knowledge Management Collaboration (KMC)

7.0 SPS14

SAP Enterprise Search (TREX)

7.00.36.00

Microsoft SQL Server

2005

SAP Corporate Portal – Java Application Landscape Component

Version

SAP NetWeaver Portal

7.0 SPS14

Microsoft SQL Server

2000

Server OS Versions Component

Version

Portal/Database Servers

Microsoft Windows 2003

TREX Servers

Linux SLES 9


AccAD Implementation Overview

Remote Location Central Datacenter

https

http

http

https

AccAD CFE Remote Server

AccAD SFE Master Server

SAP Corporate Portal

Accelerated Application Delivery (AccAD) provides the following features: Integrated caching Efficient compression mechanisms Benefits realized in Corporate Portal Environment: Dramatic response time savings for remote sites Consistent navigation and login times Reduced CPU load on Portal Application Servers due to SSL termination at AccAD © SAP 2008 / SAP TechEd 08 / UP110 Page 36

High Level Landscape AccAD @ SAP

Successful implementation for SAP Corporate Portal since autumn 2006

Provides fast access to the portal and CRM for approximately 20,000 users every week

Additional sites cascaded

CFE: Philadelphia

Data Center + SFE: Walldorf/Rot CFE: Shanghai

CFE: Palo Alto

CFE: Tel Aviv

CFE: Bangalore CFE: Sao Palo

CFE: Buenos Aires


CFE: Johannesburg

CFE: Tokyo

CFE: Singapore CFE: Sydney

Performance Improvements with AccAD for Portal – Example Palo Alto Statistics from November 2007

Average response times in seconds for portal (SAP NetWeaver Portal 7.0 SPS 12) Direct WAN access Palo Alto AccAD access Palo Alto

7

Response time in sec

Logon Portal

LAN Access in Walldorf

6 5 4 3 2 1 0 Oct 30

Oct 31

Nov 1

Nov 2

Nov 3

Nov 4

Nov 5

Nov 6

Date in 2007

Employee Self-Services

KM: 1,1 MB Document Download 6

1,8



2

1,6 1,4 1,2 1 0,8 0,6

5 4 3 2 1

0,4 0,2

0

0

Oct 30

Oct 30 Oct 31

Nov 1

Nov 2

Nov 3

Date in 2007 © SAP 2008 / SAP TechEd 08 / UP110 Page 38

Nov 4

Nov 5

Nov 6

Oct 31

Nov 1

Nov 2

Nov 3

Date in 2007

Nov 4

Nov 5

Nov 6

Login Response Times - Local

Statistics Statistics based based on on average average login login times times per per hour hour


Login Response Times – Regional Direct



Login Response Times – Regional AccAD



Regional Performance Monitoring Regional Transaction Monitoring of the SAP Corporate Portal is done via HP Business Activity Center

Used to monitor portal transaction availability and response time from major regions

Monitors in place for communication via AccAD as well as direct WAN response time

Transactions include:

Login

Top 10 scenarios

Navigation

Collaboration Rooms

File Download

Logoff


Usage Statistics and Reporting Usage Statistics and Reporting

Usage statistics of KM and PCD objects

Standard Activity Data Collector is used to collect the stats

Custom Web Dynpro Application compiles data and produces reports

Self service cockpit in KM for LOBs to obtain the reports they are most interested in

Reporting considered high value to Portal Community


SAP Corporate Portal Statistics Overview

Usage Statistics Total named users

60,857

Unique logins per hour (average)

3900

Unique logins per hour (peak)

8500

PCD hits per month

76 Million

KMC document hits per month

33 Million

Page hits/hour

24,500

Resource Statistics Primary repositories

503,000 docs

Collaboration repositories

>1,000,000 docs

DB Size

2 TB


Corporate Portal Average Unique Logins


Corporate Portal Average Page Hits


Usage Statistics and Reporting - Future Reporting using TREX Search

Custom implementation allowing real time usage reporting

Standard Activity Data Collector

Data is indexed by retrieved TREX

Custom Web Dynpro UI for self service report generation


SAP Corporate Portal Anonymous Homepage

Developed as landing page for all users to reduce unnecessary portal logins

Shows latest news items and top useful links

Any request from this page then logs into portal


SAP Corporate Portal Design, Layout & Navigation Features

TLN TLN Personalization Personalization Entry Entry point point selection selection Drag Drag & & Drop Drop Text Text size size

Navigation Navigation Breadcrumbs Breadcrumbs Favorites Favorites Hover Hover menus menus

Styles Styles & & Conformance Conformance Style Style Guide Guide Content Content Cockpit Cockpit

SAP Corporate Portal Design, Layout & Navigation Features


SAP Corporate Portal Navigation Details Technical Details:

The UI of the SAP Corporate Portal is created using a customized framework page

Custom Framework page uses same concept as Light Framework Page (EFP) enhanced with certain AJAX features and support for additional portal functionalities

JS objects are passed via custom navigation interface to client-side rendering scripts in the framework page

Navigation service and caching components are standard delivery


Agenda








Change and Transport Overview Weekly Production Maintenance Transport Process

Weekly release of portal content and bug fix transports to production Requested changes can be reviewed and approved by Portal Change Board (PCB) Approval for transport based on appropriate documentation, testing, sign-off, etc… MON MON

TUE TUE

WED WED

THU THU

FRI FRI

SAT SAT

PCB PCB Meeting: Meeting: Request Request Deadline Deadline

Final Final Scheduling Scheduling and and Approvals Approvals

Production Production Transport Transport Window Window

SUN SUN Spot Spot Checks Checks

Release Based New Functionality Transport Process

Release dates for enhancements and new applications are projected for the year. (~6 releases per year) These are considered the highest risk releases and require checkpoints at various stages through development and testing Release Calendar communicated to all stakeholders for proper planning January January

February February


March March

April April

May May

June June

July July

Transport Categorization

Category Category 1: 1: High High Risk Risk What? What? New New functionality; functionality; integration integration of of new new technologies technologies These These changes changes will will be be planned planned and and scheduled scheduled for for aa specific specific pre-determined pre-determined Release Release Delivery Delivery Date Date to to the the Corporate Corporate Portal. Portal. (monthly) (monthly)

1

Q

Category Category 2: 2: Medium Medium Risk Risk 2 What? Any change which requires a restart of the Corporate Portal What? Any change which requires a restart of the Corporate Portal Q These These changes changes cannot cannot be be delivered delivered as as emergency emergency transports transports without without proper proper communication communication and and planning planning of of downtime. downtime. Category Category 3: 3: Medium Medium Risk Risk What? What? Binaries; Binaries; code code modifications; modifications; configurations configurations changes changes These These are are changes changes to to objects objects that that are are already already in in production. production.

3

Q

Category Category 4: 4: Low Low Risk Risk 4 What? Content changes only What? Content changes only These These transport transport requests requests require require LOB LOB approval approval and and are are scheduled scheduled for for weekly weekly release. release.

Q Q-Gate performance tests required prior to release © SAP 2008 / SAP TechEd 08 / UP110 Page 54

Testing Q-Gate

Project Project Development Development

Development

Production Production Maintenance Maintenance

Test

Maintenance

Test

Quality Assurance

Production

Load / Regression Testing Details: In order to ensure that weekly changes do not negatively impact the performance of the SAP Corporate Portal we employ extensive regression testing on all coderelated and medium risk transports in our Q-Gate system. The following outline describes the verification process in the QA System 1. Baseline performance load tests 2. Medium and high risk changes are transported 3. The same performance load test with the new changes 4. The baseline and change results are compiled and analyzed 5. Any changes identified as causing unacceptable regression will be removed


Performance & Load Testing Automation

Automation Framework

Custom web application Compiles load test results Control portal instances Prepares reports from data Allows comparison of results

Benefits

Impact of change Customizable KPIs Scheduled load tests Performance trends


Incident Management Process

Reaction and Communication Monitoring infrastructure detects a failure and alerts administrators Key stakeholders informed of status and scope

Alerting Alerting

Technical Actions and Analysis Data collection – all incident and system related data collected Troubleshooting Troubleshooting Systems stabilized – temporary fixes applied if necessary Full root cause analysis – tightly integrated with standard SAP support

Corrective Actions Permanent fixes identified and applied


Remedy Remedy

Alerting Support Systems

HP HP Sitescope Sitescope

URL URL Monitoring Monitoring HTTP HTTP Round Round Trip Trip Time Time

CA CA Wily Wily Introscope Introscope


Java Java Memory Memory Utilization Utilization Application Application Thread Thread Pool Pool Database Database Response Response Time Time CPU CPU Utilization Utilization

Troubleshooting Support Systems SAP SAP NetWeaver NetWeaver Administrator Administrator

Viewing Viewing logs logs and and traces traces Viewing Viewing configuration configuration

SAP SAP Solution Solution Manager Manager Diagnostics Diagnostics

Root Root cause cause analysis analysis End End to to end end exceptions exceptions Viewing recent Viewing recent changes changes

CA CA Wily Wily Introscope Introscope

Long Long running running DB DB queries queries Memory Memory issues issues

Backend Backend system system connections connections


DEMO © SAP 2008 / SAP TechEd 08 / UP110 Page 60

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Further Information Î

SAP Public Web: SAP Developer Network (SDN): www.sdn.sap.com Business Process Expert (BPX) Community: www.bpx.sap.com SAP NetWeaver 7.0 on SDN: https://www.sdn.sap.com/irj/sdn/nw-70

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Related SAP Education and Certification Opportunities http://www.sap.com/education/

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Related Workshops/Lectures at SAP TechEd 2008 Session ID, Title, Session Type UP108, Accelerated Application Delivery: Enhancing the Performance of Web Applications, Lecture UP360, Enhancing Performance of Web Applications Using Accelerated Application Delivery, Hands-on UP263, Changing the Look & Feel of the SAP NetWeaver Portal, Hands-on


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Sap Portal

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