Service & Maintenance Agreement Template-1

WMVUIGM % LHI@TM@H@GM HOVMMLM@T TNIW HOVMMLM@T IW H CMOHC HOVMMLM@T FMT_MM@ TNM ILZAVTH@T2 ZMVWA@# AV AVOH@IRHTIA@ TNHT NHW CIGM@WMD TNIW WAET_HVM .&YA]& AV &G]WTALMV& AV –CIGM@WMM“) –CIGM@WMM“) H@D QQQQQQQQQQQI@G QQQQQQQQQQQ I@G .–GALZH@Y“) .–GALZH@Y“) FY Z]VGNHWI@O TNM WMVUIGM ZHGKHOM NMVM]@DMV# YA] HVM HOVMMI@O TA FMGALM FA]@D FY TNM TMVLW AE TNIW HOVMMLM@T IE YA] DA @AT HOVMM TA FM FA]@D FY TNMWM TMVLW# AV DA @AT NHUM H]TNAVITY TA FI@D G]WTALMV TA TNMWM TMVLW# TNM@ DA @AT I@WTHCC H@D!AV ]WM TNM WAET_HVM H@D VMT]V@ TNM WAET_HVM TA YA]V ZCHGM AE Z]VGNHWM EAV H E]CC VME]@D I@ HGGAVDH@GM _ITN ITW VME]@D ZACIGIMW TNIW HOVMMLM@T WNHCC HZZCY A@CY TA TNM WAET_HVM W]ZZCIMD FY TNM GALZH@Y NMVM_ITN VMOHVDCMWW AE _NMTNMV ATNMV WAET_HVM IW VMEMVVMD TA AV DMWGVIFMD NMVMI@ –WAET_HVM“ LMH@W A@CY TNM GALZH@Y WAET_HVM ZVAOVHL.W) H@D TNIVD ZHVTY WAET_HVM ZVAOVHLW# I@ MHGN GHWM# W]ZZCIMD FY TNM GALZH@Y NMVM_ITN# H@D GAVVMWZA@DI@O DAG]LM@THTIA@# HWWAGIHTMD LMDIH# ZVI@TMD LHTMVIHCW# H@D A@CI@M AV MCMGTVA@IG DAG]LM@THTIA@ H@Y ]ZDHTMW TA W]GN WAET_HVM _NIGN YA] LHY FM M@TITCMD TA VMGMIUM ]@DMV YA]V Z]VGNHWM AVDMV# TA TNM M^TM@T HZZCIGHFCM# H@D TNHT NHW FMM@ ZVAUIDMD TA YA] FY TNM GALZH@Y WNHCC HCWA LMH@ WAET_HVM EAV Z]VZAWMW AE TNIW HOVMMLM@T 8 Tmvl Tmvl Tniw Lhi`tm`h`gm Hovmmlm`t wnhcc m`tmv i`ta eavgm a` tnm dhtm nmvmae h`d wnhcc vmlhi` i` eavgm eav 86 .tmcum) la`tn tnmvmhetmv Tniw Hovmmlm`t wnhcc vm`m h}talhtighccy# h}talhtighccy# eav w}fwmx}m`t zmviadw ae tmcum .86) la`tnw .ht tnm whlm Wmvuigm Cmumc)# }`cmww tnm Cigm`wmm `atieimw tnm Galzh`y# i` viti`o# ht cmhwt `i`mty .9:) dhyw zviav ta tnm m`d ae tnm zvmuia}w Lhi`tm`h`gm Zmviad# tnht it damw `at iwn ta vm`m tniw Hovmmlm`t av tnht it iwnmd ta gnh`om tnm Wmvuigm Cmumc 6 Lhi`tm`h`gm Lhi`tm`h`gm Wmvuigmw Cigm`wmm iwnmw ta afthi` eval tnm Galzh`y h`d tnm Galzh`y iwnmw ta w}zzcy ta Cigm`wmm tnm Lhi`tm`h`gm Wmvuigmw i`gc}dmd i` tnm Fhwig!Zvmemvvmd!M`tmvzviwm# hw dmwgvifmd i` tnm Wmvuigm Cmumc Hzzm`di~ htthgnmd nmvmta h`d hw zvmwgvifmd fy tnm Cigm`wmm ht itw avdmv h`d zhylm`t 7 H``}hc Lhi`tm`h`gm Emm; _hvvh`ty h

Lhi`tm`h`gm Emm2 Tnm Cigm`wmm wnhcc zhy tnm Galzh`y# eav tnm zvauiwia` ae tnm Lhi`tm`h`gm Wmvuigmw nmvm}`dmv# h` h``}hc lhi`tm`h`gm emm hw dmwgvifmd i` tnm Wmvuigm Emmw&) Cmumc Hzzm`di~ eav tnm Fhwig!Zvmemvvmd!M`tmvzviwm .&Lhi`tm`h`gm .&Lhi`tm`h`gm Emmw&)

f _hvvh`ty2 _hvvh`ty2 Hw h hvvh`ty ae galzcih`gm ae tnm Waethvm# tnm Galzh`y icc zvauidm ta Cigm`wmm# h Fhwig Wmvuigm Cmumc eav `a ga`widmvhtia`# eav tnm eivwt 7 .tnvmm) la`tnw ae tnm Lhi`tm`h`gm Zmviad ae tniw Hovmmlm`t I` tnm mum`t tnht Cigm`wmm wnhcc `at z}vgnhwm Zvmemvvmd av M`tmvzviwm Wmvuigm Cmumc# tniw Hovmmlm`t wnhcc tmvli`htm hetmv tnm chzwm ae  tnm eivwt 7 .tnvmm) la`tnw eval tnm dhtm ae z}vgnhwm ae tnm cigm`wm ae tnm Waethvm 4 Cilithtia`w _itna}t ciliti`o h`y zvauiwia`w ciliti`o cihficity }`dmv tniw Lhi`tm`h`gm Hovmmlm`t av tnm M`d ]wmv Cigm`wm Hovmmlm`t tnm Cigm`wmm nhw m`tmvmd i`ta# tnm Galzh`y’w

Lhi`tm`h`gm Wmvuigmw h`d tnm hvvh`ty nmvm}`dmv wnhcc `at m~tm`d i` tnm mum`t tnm Waethvm# av h`y zhvt av galza`m`t tnmvmae2 h

Nhum fmm` w}fbmgt ta liw}wm# `mociom`gm# hggidm`t# ilzvazmv i`wthcchtia`# }wm av lhi`tm`h`gm fy h`ya`m atnmv tnh` tnm Galzh`y# av;

f Nhum fmm` ladieimd# vmzhivmd av hctmvmd fy h`ya`m atnmv tnh` tnm Galzh`y# itna}t tnm zviav vittm` hzzvauhc ae tnm Galzh`y; av g

Nhum fmm` galfi`md itn av i`wthccmd a`!itn waethvm zvad}gtw# av mx}izlm`t ae tnm Cigm`wmm av h`y atnmv um`dav# nign iw `at tnm zhvt ae tnm Waethvm; av

d Nhum fmm` dhlhomd fy gh}wmw fmya`d tnm ga`tvac ae tnm Galzh`y = Cigm`wmm Vmwza`wificitimw Vmwza`wificitimw h

Hwwiwth`gm2 Cigm`wmm wnhcc ovh`t ta tnm Galzh`y w}gn vmlatm av hgt}hc hggmww ta tnm Cigm`wmm zvmliwmw# ta tnm m~tm`t vmx}ivmd hcc zhvtw ae tnm Waethvm wit}htmd tnmvma`# hw lhy fm `mgmwwhvy av hzzvazvihtm eav tnm Galzh`y ta zmveavl itw afciohtia`w }`dmv tniw Hovmmlm`t Tnm Cigm`wmm icc ovh`t tnm Galzh`y w}gn hggmww ta i`eavlhtia` fy tnm Cigm`wmm/w zmvwa``mc h`d tnivd zhvty `mtavk h`d atnmv w}zzcimvw ae tnm Cigm`wmm hw lhy fm `mgmwwhvy ta m`hfcm tnm Galzh`y ta zmveavl itw afciohtia`w }`dmv tniw Hovmmlm`t

f Vmlatm Hggmww2 Hggmww2 Cigm`wmm wnhcc i`wthcc h`d zvauidm tnm Galzh`y itn hggmww ta tnm Waethvm hw h zvmvmx}iwitm eav w}zzavt g

Hgk`acmdomlm`t2 Hgk`acmdomlm`t 2 Tnm Cigm`wmm hgk`acmdomw tnht galzcih`gm itn itw }`dmvthki`ow nmvm}`dmv h`d }`dmv tnm M`d ]wmv Cigm`wm Hovmmlm`t iw mwwm`tihc ta m`hfcm tnm Galzh`y ta zvauidm tnm Lhi`tm`h`gm Wmvuigmw i` hggavdh`gm itn itw }`dmvthki`ow nmvm}`dmv# i`gc}di`o itna}t cilithtia`# eav tnm Galzh`y’w galzcih`gm itn tnm wgnmd}cmw h`d tilm, evhlmw wmt eavtn i` tnm Wmvuigm Cmumc Hzzm`di~

5 Tmvli`htia` Tmvli`htia` ae tniw Hovmmlm`t gh` fm lhdm fy mitnmv zhvty f y `atieyi`o tnm

atnmv i` viti`o ht cmhwt `i`mty .9:) dhyw zviav ta tnm m~zivhtia` ae h`y w}gn h``}hc lhi`tm`h`gm h`d w}zzavt zmviad  ? Om`mvhc Tnm zvauiwia` ae wmgtia`w 7# 4# =# 5# ? ae tnm M`d ]wmv Cigm`wm Hovmmlm`t tnm Cigm`wmm m`tmvmd i`ta fy i`wthcci`o tnm Waethvm wnhcc hzzcy ta tniw Hovmmlm`t# l}thtiw l}th`diw. Tnm zvauiwia`w ae wmgtia` 5 ae tnm M`d ]wmv Cigm`wm Hovmmlm`t wnhcc hzzcy ta tniw Hovmmlm`t# m~gmzt tnht i` `a mum`t wnhcc tnm cihficity ae tnm Galzh`y# i`gc}di`o itna}t cilithtia`# itw afciohtia` ae  i`dml`ieightia`# i` vmwzmgt ae tnm wmvuigmw zvauidmd nmvm}`dmv# m~gmmd tnm Lhi`tm`h`gm Emm hgt}hccy zhid ta tnm Galzh`y eav whid Lhi`tm`h`gm }`dmv tniw Hovmmlm`t

WMVUIGM CMUMC HZZM@DI^

Tniw Wmvuigm Cmumc Hzzm`di~ .tniw – Hzzm`di~ “) dmwgvifmw tnm Wmvuigm Cmumcw aeemvmd fy tnm Galzh`y2 Fhwig# Zvmemvvmd h`d M`tmvzviwm

Tnm eaccai`o thfcm w}llhvirmw tnm gaumvhom ae mhgn zhgkhom2

Waethvm Lhi`tm`h`gm waethvm gavvmgtia`w

Fhwig .Uhcid eav 7 la`tnw a`cy)

Zvmemvvmd

M`tmvzviwm

La`dhy, Evidhy >2::hl ta =2::zl MWT

La`dhy, Evidhy >2::hl ta =2::zl MWT

Zmv Z}vgnhwm Avdmv

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Waethvm Wmvuigm Vmcmhwmw , h vmcmhwm tnht vmlmdimw m~iwti`o Waethvm zvafcmlw h`d nign lhy ga`thi` m`nh`gmlm`tw ta m~iwti`o emht}vmw , @avlhc W}zzavt Mlhic vmwza`wm tilm icc fm `a lavm tnh` 5: li`}tmw eav gvitighc zvafcmlw# `a lavm tnh` 5 na}vw eav lhbav zvafcmlw h`d `a ovmhtmv tnh` ta f}wi`mww dhyw eav li`av zvafcmlw W}zzavt Natci`m , @avlhc vmwza`wm tilm icc fm illmdihtm ta 86: li`}tmw eav gvitighc zvafcmlw# illmdihtm 5 na}vw eav lhbav zvafcmlw h`d `a ovmhtmv tnh` ta f}wi`mww dhyw eav li`av zvafcmlw Vmlatm Diho`awiw Waethvm ]zovhdmw , h `m vmcmhwm ae tnm Waethvm tnht i`gc}dmw wio`ieigh`t ilzvaumlm`tw ta tnm e}`gtia`hcity ae m~iwti`o emht}vmw# av ilzvaumlm`tw ta zchteavl i`evhwtv}gt}vm dmwio`md ta m`hfcm tnm Waethvm ta dmciumv `m emht}vmw Vmwza`wm Tilm W}zzavt Natci`m