MAINTENANCE DEPARTMENT
ENGINEERING PROCEDURES PURPOSE To ensure a systematic follow up on on repairs by maintenance department.
POLICY Any complaint or repairs requested from a guest or staff in an occupied room should be given first priority,engineering staff should attend to the problems immediately upon receiving the complaint.
PROCEDURES Maintenance Order form. ( work Order)
To
be filled out in triplicate original original and first copy goes to the engineering department and the last copy remains in the originating department.
The
form is to be completed in a cleary legible handwriting and has to be signed by an authorized staff.
Any urgent request where engineering had been advice by telephone first has to be allowed by a written maintenance order.
Once the maintenance order has been completed the first copy is to returned to the originating department.
The
clerk will bundle up the second copy after copying copying the information into the file.
FOLLOW UP
A guest request should be followed up by either front office or housekeeping( whoever received the request)with engineering after 30 minutes.If not the urgency of the matter has to be explained to the engineering department.( there after follow ups to made frequently until item has been rectified.)
Engineering is to be advice by the department concerned whenever there might be a delay in repairing and has to set another target time for completion.
A weekly list of all outstanding item is to prepared and to be forwarded to the chief supervisor engineering by the department head for action.
A regular meeting between manager housekeeping,F & B Director and maintenance supervisor should take place and outstanding areas should be made.
FOLLOW UP
A guest request should be followed up by either front office or housekeeping( whoever received the request)with engineering after 30 minutes.If not the urgency of the matter has to be explained to the engineering department.( there after follow ups to made frequently until item has been rectified.)
Engineering is to be advice by the department concerned whenever there might be a delay in repairing and has to set another target time for completion.
A weekly list of all outstanding item is to prepared and to be forwarded to the chief supervisor engineering by the department head for action.
A regular meeting between manager housekeeping,F & B Director and maintenance supervisor should take place and outstanding areas should be made.
REPAIR AND MAINTENANCE SHEET
All request made are to be recorded on the sheet of which the supervisor have to carry with them while on the floors.
By the beginning and at the end of every morning shiff,the supervisor have to update the sheet.
Every first week of the month,the supervisor will have to update and record all outstanding work order on the her sheets.A photocopy of the outstanding work orders will be submitted to maintenance by the manager housekeeping for physical follow up or an explanation.
EQUIPMENT – TESTING
Before any equipment is ordered,the local supplier must make the machines available for testing.
The
test is generally for the purchased is adequate easy to maintain.
One representative form the engineering department should be present.
Criteria,which must be covered : 1) Material of cover. 2) Bumpers around body for protection. 3) Easy to handle and to clean. 4) Type of machine serves to purpose. 5) Size of machine versus area to clean. 6) Spare parts readily available. 7) Duration of guaranteed service contact after purchase. 8) After sales service. 9) Price.
OTHER CONSIDERATIONS TO INVESTIGATE SHOULD BE :
A complete maintenance contract for all machine,usually on a yearly contract. Preventive maintenance for all machines purchased.
After the testing of the machine is completed,quantities,the requirement and the supplier will be determined.
EQUIPMENT – RECEIVING AND STOCK CARDS
RECEIVING
On arrival,all the equipment must be inspected for damaged pieces and returned to the supplier for replacement.
The
accepted machines will be inventoried with the respective information into the equipment cardex card.
STOCK CARDS
For all equipment an individual record is maintained by the maintenance department.
Following information is recorded in the equipment stock card for each machine. i. ii. iii.
iv.
Purchase information Technical information Repair record
: Date,price,supplier,manufacturer. : Brand and model number. : Record all repair carried out on each of equipment stating Description spares,date and cost. Preventive maintenance : Starting date,type of maintenance.
EQUIPMENT – PROCEDURES The
purchase of equipment for the maintenance department also take a part of large amount after housekeeping department of capital cost to the hotel.
STORAGE
Extreme care has to be taken in providing proper storage,free of water leaks to make sure all tool of maintenance is on good condition.
EQUIPMENT – RETIREMENT Equipment which is not repairable must be officially removed from the operating equipment inventory. The following procedures are to be carried out :
Equipment,which is irrepairable or not economic to continue repair by maintenance.
The
maintenance will inspect the equipment and will decide on the retirement.Spare parts of the equipment should be untilized either by engineering to repair other machines of if a maintenance contract with a supplier exists the equipment should be returned and credit note,for the reusable spare parts,forwarded to the hotel.
An information,preferably in memo form,should be sent to the general manager,copy admin & account in listing the equipment and action taken.The statement will be signed by the manager housekeeping and maintenance supervisor. Equipment inventory and stock cards have to updated.
Retirement will be filled to assist in the next budget for equipment replacement.
OPENING OF GUEST ROOM DOOR PURPOSE To
ensure the security and safety of the guests item and hotel‟s properties.
POLICY
Under no circumstances should the housekeeping or maintenance open the door to any guests or stranger claiming they left their keys in the rooms alternatively,lost their keys.
When opening the door of an occupied room to a hotel employee,the maintenance staff has to wait till the person does his task and close the door after he has left the room.
PROCEDURES
For guest/strangers( both occupied and vacant )
Never open any guestroom doors for any guests of strangers. Always call down to housekeeping or reception so that we can get them to assist the guests.
The
staff will say.
“I‟m sorry sir/madam,for security reasons,I am not permitted to open the door for anyone.However,I will call the reception to assist you.Could you please wait here?”
Go to the next room to call the reception or use the telephone on the floor.
ENGINEERING
When maintenance staff makes repairs on occupied rooms,their supervisor maintenance must be present before the door is opened for them.
If the supervisor maintenance opens the door of a vacant room,she will have to check the room to verify if it is occupied.If it is,she needs to check and take note whether the room has any valuables lying around the room.Under no circumstances supervisor to assume the room is vacant or checkout a physical check.
If the maintenance staff needs only a few minutes to fix the defects in an occupied room,the supervisor maintenance is allowed to open the door but will have to remain in the room until the person has completed her work and departs.In addition,she has to check to ensure nothing valuable is lying around.
FOR CONTRACTOR/NON – HOTEL STAFF ( BOTH OCCUPIED & VACANT )
When reception inform maintenance the contractor coming.The maintenance must assist them to accompany the contractors to the room.
If in the case of shortage of maintenance staff to accompany the contractors who are regularly doing defect works in the
guessroom and who be trusted,the supervisor would open the door,one room at the time.
WALKIE TALKIE CONTROL
To
control the usage of walkie talkie and ensure that the status of each to know at any one time.
Prepare one sheet per day,but special information has to be carried over,walkie talkie.
No………..Given for repair ect.Follow up daily check progress.
GENSET
Like all diesels the genset need this item to run the genset :
Clean fuel. Adequate coolant. Sufficient fresh air. Fresh air.(cool generator itself)
EQUIPMENT :
INSTALLATION TIPS
Place the unit where it is well ventilated but safe from moisture and spray.Windlings inside the case are coated with expoxy or other insulation designed to keep moisture out,but salt crystals erode the
coating and eventually moisture works its way in,corroding the windings.If wet exhaust is used,try to route the exhaust hose away from generator so that if any leaking occurs it wont destroy expensive winding,brushes or bearings.
Likewise,avoid oils and oily air.Blow – by from other engines in the compartment clings to the windings,creating an additional layer insulation.This leads to overheating and could cause a fire.
Position the unit so the service side is easy to reach,and there is adequate overhead space to fill the expansion tank,remove the valve cover,and work around the rear end bracket on the generator.
Use rings or grommets on the wire ends in the junction box.
Install a pump to facilitate oil changes.On some units the lip of the oil catch pan is too high to allow effective oil drain by gravity alone.
Use circuit breakers.
Use a good bonding system.
Put the unit on its own fuel,cooling and exhaust systems.Use a separate starting battery rather that wiring it into the main „s starting bank.
Bolt the base frame to a thick,rigid material like a board or piece of plywood,to reduce sound transmission.
Altough it may contribute to electrolytic corrosion in the heat exchanger and other parts,the AC neutral conductor should be grounded to the bondling system.To not to do so creates the Possibility of dangerous electrical shock.However,certain classification societies prohibit grounding,so if your boat is built to classification standards,check with the society to ensure compliance.
WET
In recreational and passenger vessels,and in fishboats retrofitted with gensets,heat exchanger/wet exhaust systems are common.They are quiet,relatively simple to install and minimize fire hazard.However ,they pose special installation problem.
Between the water lift muffler and exhaust outlet the hose must contain a loop with a high point at least a foot higher that the through – hull.( Ideally,the through-hull should be another foot above the load water line.This can be problem in a vessel whose load line changes markedly as fish are taken on board.)
If the point of water injection into the exhaust( at the outlet of the exhaust manifold )is less that a foot above the waterline,there must be vented loop in the between the raw water pump and the heat exchanger.This is to prevent back siphon,which could destroy the engine or even sink the boat.
TIPS FOR HEAT EXCHANGER/WET EXHAUST SET-UPS
Use only the flat-type seawater inlet through-hull.The scoop type could cause seawater to flood the engine when the boat is underway and the genset is not running.
Use a good marine ball valve immediately above the seawater inlet and a sea strainer between it and the raw water pump.A clear barrel makes it easy to check for debris and it has to be located where it can be opened and cleaned.
Allow no “ belly ”or low spot in the exhaust hose that can trap water.This trapped water can flow back into the engine when the boat takes a hard roll and it creates back pressure in the exhaust system.A sure sign is water surging from the exhaust outlet rather that spraying evenly.Maintain a downward slope of at least one-half inch per foot from the top of the exhaust hose loop to the outlet.
Maximum height between the water lift muffler and the top of the exhaust loop can be no more that four feet.If the genset is situated lower in the hull than that,a special exhaust system has to be made.
Don‟t allow the engine to crank more than one minute without starting.Accumulated cooling water in the muffler can back up and flood the engine.If you have to crank longer,such as to bleed the injectors,close the seacock and remove the raw water impeller first.
MAINTENANCE SCHEDULE
Daily. Before first start. EXINGE AND ENGINE BAY,GENERAL INSPECTION
Oil level,checking and filling.
Coolant,cheking level.
EVERY 50 HOUR / AT LEAST EVERY 12 MONTH
Primary fuel filter.Drain water / contamination.
AFTER 50-600 HOUR / AT LEAST EVERY 12 MONTH.
Engine oil,changing.
Oil filter / by-past ,change.
Primary fuel filter,change.
Fuel filter,changing.
Important :
Oil change intervals vary,depending on oil grade and sulphur content of the fuel. Change the filters during each oil change.
EVERY 400 HOUR / AT LEAST EVERY 12 MONTHS
Fuel tank ( SLUDGE TRAP ) ,drain.
Drive belts,inspection.
Batteries,cheking the electrolyte level.
IMPORTANT : Otherwise,unless you are a trained electrician there isn‟t a lot of repair you can do as the operator.If you can read a wiring diagram,u can consult texts,such as Boatowner‟s Mechanical and Electrical Manual,by Nigel calder,for instructions on diagnosing generator output problem.But remember,120-VOLT AC CAN KILL YOU.DO NOT ATTEMPT ANY DIAGNOSTICS OR REPAIR ON AN OPERATING GENERATOR UNLESS YOU KNOW WHAT YOU ARE DOING. Even when not in operation,capasitors on some units can deliver a fatal charge.
Follow the instructions in the manual,and you small genset should crank out a steady 120 volts at 60Hz for around 8,000 to 10,000 hours.Bigger sets with industrial diesels,especially the 1200 rpm units,can be good for tens of thousands hour.
SAFETY BOX EQUIPMENT
Master key. ( no room ) Test pen.( to open the battery knob )
INSTRUCTIONS To set your code to lock safety box : 1) Press the red button and the yellow light will light on. 2) Key in your three ( 3 ) digits code number and press button A or B within 30 seconds. 3) Close the safety box door and turn the knob until you heard the ( click )sound. 4) Your safety box is now locked.
To open : 1) Key in your same 3-digit code number and turn the knob until door is open. To re-lock : 1) Repeat the same instruction as stated above (A)
If already don‟t have battery AA,just use master key for room that have problem.you can take it from reception.
REMOTE AIRCOND
HOW TO USE REMOTE AIRCOND :
: This symbol mean aircond - mode cool.
24
: Vol – this standard and better not change it to 16
: there have 3 bar that u can set up for the aircond.
One bar = normal. Two bar = medium. Three bar = large. ( it will make u aircond cool even u set it for 24 ). : mode-u can choice either the aircond swing or not.
: timer-when u set up the aircond setting,don‟t set up for the Timer. (Only when have guest request )
REMARK : OTHER SETTING IS NOT VERY IMPORTANT.BUT IF HAVE GUEST NEED MAINTENANCE TO SET UP U JUST CHANGE IT.
AIRCOND SERVICE AIRCOND :
We must always check aircond at room,corridor,office,lobby area and conference room to make sure that the aircond work properly and don‟t have problem.
If maintenance don‟t know how to handle or fix the aircond problem,just make work order to the company and their will settle it.
Example : WORK ORDER
From……………………
To : LION CITY REF & ELECT SERVICE
……………………...
Tel : 088-221095
Fax : 088-261371
Date : W.O.No :
ROOM
COMPLAINT
AMOUNT
Remark :………………………………………………………………………………………………
Issued By, ……………………..
MAINTENANCE BASIC FOR AIRCOND
CLEAN FILTER AIRCOND :
EQUIPMENT
Brush. Sponges. Screwdriver. Test pen. Spray bottle with multi purpose cleaner. Ladder 8 step. Towel. Master card maintenance.
PROSEDURS
Check the room status either vc or oc.
Clean filter aircond only at room vc and vd.
Inform the housekeeping and reception if u clean room under vc (to let them know that maintenance inside the room )
Turn
Use ladder 8 step to climbing ladder.( don‟t use chair )
Take
off the suis of aircond before start cleaning.
out the filter aircond.
if the aircond dirty,use screwdriver to open nat and put down the body of aircond.
Bring the filter and body to toilet and clean it using multi purpose cleaner and use water to clean it.
Use towel to remove water for the filter and the body.Cant put this thing if still wet.
Use brush to clean the dust or dirty.
Put back the body casing and the filter of aircond back to the place.
Turn
on the suis and wait until the aircond running smooth.
Double check the setting of remote aircond and make sure that the aircond cool.
Vacuum carpet near the aircond.
Before leave the room,please make sure the suis is turn off.
Inform the housekeeping that the room is still vc after services the aircond.If the room status under vd no need to inform them.
REMARK : MAKE ROOM CHECK LIST FOR AIRCOND SERVICE.
FOR :
* CORRIDOR * OFFICE * LOBBY * CONFERENCE ROOM * BUSINESS CENTRE
“ U MUST CLEAN THE FILTER AIRCOND 2 WEEK DAILY.”
CARD READER EQUIPMENT : Test
pen. Wayer tape. Cutter. Screwdriver x. Master card. Card reader.
PROSEDUR
When attend complain about card reader from reception.Take note which room have a problem.
Make sure that u bring a new card reader and 4 card that already set up for card reader.
Inform reception either the room still have guest or already change room.
Before enter the room,press doorbell once and make announce presence which identify yourself as “maintenance‟‟.
Wait for a respone.If there is none,just use master card for open the door.If guest answer,greet and make excuss to enter their room.
Inform guest that u want to change the card reader and need 15 minute to do it.Enter when guest say YES.if not just wait until the guest leave the room.
STEP TO CHANGE CARD READER :
1. Turn off DB. 2. Open casing card reader,use test pen. 3. Use screwdriver to open screw of casing card reader. 4. There have 3 connection of card reader :
N = Neutral. L-IN = Life. L-Out =Cable Supply.
5.when u take out the supply for 3 connection from card Reader.make sure u remember the colour of the cable. Don‟t put the wrong connection.Especially neutral and life.if two join touching.( danger )
6.Last,turn on the DB.Then the LED1 at the card reader will show blue colour.It mean the connection is correct.
SETTING CARD FOR CARD READER
EQUIPMENT :
Card.( 4 card ) Computer at front office.
PROSEDURS
Password. ( Yen ) Card. (4) System id cards. Tick Using for setting initlslizel lock :
First
: with ( ) mark 1 card sid set.
Second : without ( )mark 1card sid set.
Issue.
Room number.
Right click.
Lock setting.
Try
2 of card u issue -card u mark. -card u issue without mark.
Test Test
the 2 card on the card reader and one at the lock set.
put card room into card reader and wait if the light on.It mean the card reader already set n can be use.
HOW TO MAKE DIRECT LINE WITHOUT MASTER CARD NEUTRAL = N L-IN = Life L-OUT = Cable supply
ATT : Don‟t put wrong neutral touching life. ( Danger ) NEUTRAL
: Use wayer tape to cover the courn.
L-IN + L-OUT : Put it together use wayer tape.
EQUIPMENT : Test
pen. Cutter. Wayer tape.
PROCEDURS Turn
off main suis.(DB)
Take
out card reader.
Use test pen to check the cable fo safety even u alyeady turn off the DB.
Cover the neutral cable with wayer tape.
L-IN +L-OUT =Put it together also use wayer tape.
Put back the card reader to the place.
No need put card into the card reader.when turn on the DB just try switch on the suis of lamp,done.
SECOND LOCK INSIDE ROOM
EQUIPMENT : Test
pen. Master card.
PROSEDUR
Open the door with master card.
Use test pen to open black ring around the nat of the second lock up and down.
Press the nat to take it out from the place where the lock hanging.up and down.
When the door already open.Put back the nat into the lock with the black ring around the nat.
Double check to make sure the second lock still can be used.
IMPORTANT :
DON‟T SIMPLE KICK THE DOOR IF THE DOOR CANT BE OPEN BECAUSE THE SECOND LOCK INSIDE THE ROOM.
FOLLOW THE INSTRUCTION.
SIMPLE PICTURE STEP BY STEP TO OPEN THE SECOND LOCK
LOCK SET PICTURE :
HOW TO CHANGE BATTERY OF LOCK SET
EQUIPMENT :
Manual key ( master key ) Battery AA. E-L key. Lock set programmar.
PROSEDUR 2 STYLE TO HANDLE THE LOCK SET PROBLEM. 1.ONLY CHANGE THE BATTERY :
Open the door use manual key.
After that,open screw at the back door inside room of lock set use E-L key.
Open the battery from battery pad to put the new battery AA.
Put back the battery pad and then close it back.
Try
to open the lock set use master card.If the PCB have led green light appare so the lock set is fuction.
2.CHANGE THE BATTERY AND RESET USE PROGRAMMER :
Change the battery.
If after change the battery the lock set still didn‟t function,try to set up the lock set using the programmer.
If still cant, open back the lock set and reset the red button near the PCB.
Make sure when u reset the button,the battery connect and u will hear sound ( bip )after u press the button.The PCB also appare green light.
Close back the lock set.
Setting the lock set use the programmer.
Make sure,when u set up the PCB the green light appare and the programmar sucess.
Try
use the master card to open the lock set.If can it mean the lock set function.
Inform reception that the lock set function.
PICTURE :
PROGRAMMER LOCK SET
PROSEDUR
Press ( * ) for 5 second to swith on the programmar.
Press ok.
Enter PW : 1234.
Press ok.
Press button down ( )
: 1. Set up sys pw. 2.Connection with PC. 3.sucess.
Press C :button down ( ) : 1.Set up lock set info. 2.Ok. 3.Ok. 4.Just choose the room number. Exp : 00020100 =201 5.Ok.
Press C : 1.Check lock‟s time. 2.Ok.
Press C : 1.Adjust lock‟s time. 2.Ok.
Press C : 1.Check lock‟s battery. 2.Ok.
Press C : Welcome. Press ( * )for 5 second to switch off the programmar.
Use the download lock‟s info only if connect the programmar link to the computer.
PICTURE OF PROGRAMMER :
TOWEL RACK
EQUIPMENT :
E-L key. Screwdriver. Wall plug. Hammer. Ladder 5 step.
PROSEDURS
Use E-L key to open the head of towel rack.
Use screwdriver to open the screw from the head of towel rack.
Take
out the old wall plug.
Put a new wall plug but make sure it tight when u put back the towel rack.
If the wall plug still not tight,just use a sillicon and wait until the cillicon enough to hold the towel rack.
Try
to put towel at towel rack.If ok it mean the towel rack ready to use.
Always remember after finished fix it.Inform reception that the job done.
FIX TOILET & ROOM LAMP
EQUIPMENT :
Bulbs essential .( warm white ) Bulbs 2 pin. ( daylight ) Chock. ( short type ) Test pen. Cutter. Wayer tape. Touchlight. Ladder 8 step. Fitting 2 pin. Player.
PROSEDURS Their
have 2 type of celling light inside room :
1.Toilet light =use bulbs 2 pin. ( day light ) 2.Room light = use essential bulbs.( warm white )
Before change the bulbs,make sure turn off the suis of the lamp.
Make sure the area is clear from anything equipment and tool maintenance.
If u change bulb at toilet,make sure the floor not wet when stand the ladder inside the toilet.
Use hand towel to open the toilet bulb if it still hot.
After u installing new light bulb,try to turn on the light.
If the bulb still cant on.Turn off the suis.
Open back the new bulb and put it in the table outside the toilet.
Open the casing of the toilet lamp.
Turn
on the suis and check the supply at the fitting 2 pin.
If connected,turn off the suis back.
Use touchlight to check the chock either it burn or not.
Change the burn chock inside the celling to the new chock.
Double check the cable inside the celling.If have some cable cut by rat just use wayer tape to fix it.
Put back the casing and the new bulb.
Turn
on the suis for the toilet lamp.
Inform the reception that the lamp already fix.
For the celling light at the room.Just follow the step by step.But use the bulb essential not bulb 2 pin.Beacuse the fitting is not same.
FIX BED LAMP EQUIPMENT : Tubelight-
36 W (warm white ) Chock. ( long type ) Test pen. Cutter. Wayer tape. Player. Cable 1.5. Screw driver. PROSEDURS
Switch off suis .
Take
out the pillow and the insert duvet so u can stand up to change the bed lamp.
Take
out the tubelight.
Use screw driver to open the nat from casing.
If the chock already burn just cut the cable if cant open use the test pen.
Change the burn chock with the new one.
Put back the casing and the tubelight.
Try
to switch on the suis.
If still can on,just change the starter.
Touch
up back the insert and the fillow u take out.( inform reception that the lamp already fix. )
FLUSH INLET FITTING FOR TOILET BOWL EQUIPMENT :
Inlet fitting. Spanner 12. Master key for the riser room. Master card maintenance.
PROSEDURS
When u receive complain from reception or housekeeping please ask them if the room under VC,OC or VD.
If the room under vd and vc,u can enter the room.But if the room still occ u must press the door bell before enter the room.
When u press the door bell and have guest inside the room,say greet and verify complain.
Wait for a response,if you don‟t hear an answer announce once more.
If guest answers,tell that u receive complain from reception and want to fix the problem.
Say thank you if the guest allow u to fix it.
Before u start,open the riser room use master key and turn off the supply water connect to the room.
Take
out the cover of the toilet bowl.
Use spanner to open the nat of the green hose connect to the inlet fitting.
Open also the nat of the inlet fitting down the tank of the toilet bowl.
Take
out inlet fitting inside the toilet bowl.
Take the new inlet fitting and put the inlet inside the toilet bowl tank.
Put the nat of the inlet down the tank.make sure the nat is tight.
Then Try
put back the hose connect to the inlet fitting.
to turn back the supply of water inside the riser room.
Make sure the hose and the fitting don‟t have leaking.
Try
press the toilet system to remove the water and after that wait until the inlet can supply the water back inside the bowl tank.
Put back the cover of the toilet bowl and press the button of toilet system.
Make sure after fix it,clean back the messy and the dirty.
Inform the guest that the flush already fix.say thank you before u leave the room.
Inform also the reception and the housekeeping to let them know the problem fix by maintenance.
