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Folleto editado en Navarra explicando el 5S
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The 5S in Services Industry
Presented By: Anant Bhandari Anu Lodha Arnav Suri Deepti Gupta Mugdha Sehgal
The Application
In services industry…
Back office
Front office
Human resources
Data collected / recorded
Drive Quality SEISO SEIRI
Cleanliness
Arrange Properly
Distinguish between those things that are needed and not needed Keep only needed materials at the job site Throw away all unneeded items immediately
Problems are more visible when everything is neat and clean Find minor defects while "sweeping clean”
SEIKETSU Always Clean
5s
runs better
SEITON Orderliness
Put things in right order in designated areas Store all materials and information in an orderly fashion at all times Organized according to frequency Place for everything and
Clean tools, equipment and job site immediately after use Equipment that is kept clean
SHITSUKE Discipline
Use and follow standard procedures Follow company rules and regulations Follow safety procedures at all times
The Back office of a bank’s branch
SEIRI The Cleaning up / Sorting
An almirah was storing files and stationery
But….
All was hap-hazard
After Seiri
All files were checked for relevance on the following grounds… Usage within last four months Condition of usability
It was found that many files of the year 2002 were also in these almirahs and were of no use as such Some stationery was not in conditions of use
Seiton :
Maintain Orderliness
A place for everything everything and everything is in its place
All these files as well as racks were labeled Unnecessary files were send to the archives ar chives section A list was sticked outside the almirah to make search easy and quick More frequently used files were kept in 2 nd and 3rd racks …while stationery was in the 4 th and 5th racks
SEISO : Cleaning
Rules were set to clean up the almirahs every weekend in the order prescribed
SEIKETSU: Standarisation
Standards were set for a regular practice of 5s to be imbibed among employees
For eg. Labeling new file, putting them in the sequence of months, and in the appropriate rack
SHITSUKE: Making it a Habit
It was required to be followed strictly, regularly and by everyone right from top to bottom…
Everyone was oriented towards the consecutive benefits and how important is everyone’s role in its implementation
5S in a Hospital
Government hospitals project the image of a poorly equipped, low-morale, and badly maintained organization.
5S could help in the basic quality improvement
SEIRI
Department established disposal standards and policies.
Each hospital employee will initially be asked to take out unnecessary items in his area of work and dispose it properly.
Seiton :
Maintain Orderliness
They were further asked to re arrange the items as per the convenience of user.
Stored items must be properly labeled to facilitate retrieval
Warning signs are applied on items needing safety precautions.
SEISO : Cleaning
Participants were to allot three to five minutes a day for cleaning his/her own assigned area.
All work activities must be coordinated
SEIKETSU: Standarisation
Standards have been developed for the numerous work processes and procedures.
Standards for dressing oneself at workplace were set and were to be strictly followed
SHITSUKE: Making it a Habit
It was instilled in people to give due consideration to others and strictly abides by the rules and standards of the organization.
With first 3S implemented successfully, Shitsuke becomes incorporated as a habit.